PMDM NO. 1000 Series 4320.

1
REV. 08a 03 January 01
Page 1 of 2

KELLOGG BROWN & ROOT (KBR)

CUSTOMER EVALUATION
Date:
Project Name: _____________________________________________________ Project Number:
KBR Project Manager: ______________________________________________ For the Period of ___________ to _____________
SCORING CRITERIA GUIDELINES
Score*

Description
SCORING CRITERIA GUIDELINES
N/A Activity does not apply or there is insufficient work completed or information available to assess KBRs performance accurately.
1.0 Unacceptable performance, project success placed in jeopardy
2.0 Less than acceptable performance where some key project expectations are not being met
3.0 Undifferentiated performance, generally meeting defined project objectives & ex pectations, comparable to an average contractor
4.0 Taking a proactive approach, meeting or exceeding most projects expectations
5.0 Superior Performance, consistently exceeding project expectations and performing at Best in Class levels
*****SCORING CAN RANGE BETWEEN 1.0 AND 5.0 TO ONE DECIMAL PLACE (e.g. 4.8)*****

ACTIVITY

N/A

RATING

SAFETY, HEALTH, & ENVIRONMENTAL (HSE)

1.

Effectiveness of the HSE planning process

2.

Effectiveness of HSE implementation:

______

______

H implementation

______

______

S implementation

______

______

E implementation

______

______

KBRS ORGANIZATION & PERSONNEL

3.

The degree to which the Team is aligned with the clients goals and
objectives, team building, success celebration

______

______

4.

The Assigned Team members interpersonal skills

______

______

5.

The Assigned Team members technical skills

______

______

6.

Degree to which the project team is open to new ideas & innovation

______

______

7.

Project Teams response to our requests or problems

If rating is less than 4.0, please check the reason(s) why below:

______

______

____ Did not believe it was worth the time or trouble to tell someone.
____ Did not know who to tell to get fast and effective action.
____ Had to tell multiple people to get action.
____ Had to follow up multiple times to get action.
____ Response took too long.
____ Response did not fully resolve request or problem to your satisfaction.
____ Other:

PMDM NO. 1000 Series 4320.1

REV. 08a 03 January 01

Page 2 of 2

KELLOGG BROWN & ROOT (KBR)

CUSTOMER EVALUATION
Project Name: _____________________________________________________ Project Number:

ACTIVITY

N/A

RATING

WORK PROCESS QUALITY

Effectiveness of KBRs work processes and results in:
8. Engineering

______

______

9.

______

______

10. HSE integration into the design

______

______

11. Material Control (Expediting and Inspection)

______

______

12. Construction planning

______

______

13. Construction

______

______

14. Ongoing maintenance projects

______

______

15. Cost and Trending Control

______

______

16. Scheduling and planning

______

______

17. KBRs performance to produce a cost effective project design

______

______

Purchasing process and delivery timeliness

REPEAT BUSINESS OPPORTUNITY

18. If you were to do a similar project or a new project in the future, what is the likelihood you would consider KBR to
help you?
___ Undecided

___ Would Not

___ Probably Would

OVERALL DEGREE OF SATISFACTION

19. On a scale of 1.0 to 5.0 (with 5.0 being the best), please rate your
overall degree of satisfaction with the work performed by KBR.
20. On a scale of 1.0 to 5.0 (with 5.0 being the best), please rate your
relationship with KBR on this project.

___Definitely
RATING

______
______

CLIENT SATISFACTION EVALUATION

Additional comments concerning the Teams performance (use back of sheet if necessary):

By: _____________________________________________________
Client Representative

Business Segment:

Date:________________________________________

_______ Ammonia/Fertilizers

_______ Chemicals

_______ Forest Products

_______ LNG

_______ Maintenance

_______ Petroleum Refining

_______ Mining & Minerals

_______ Olefins

_______ Oil & Gas

_______ Other___________________________________________________