Amazon will open a physical grocery store and it wont require

going through checkout

Amazon.com on Monday said that it will open a bricks-and-mortar grocery store called Amazon Go, an ambitious bid
by the once-online-only retailer to gobble up more of Americans shopping dollars by taking the fight more directly to
traditional supermarkets and big-box stores.
The store will be powered by a web of technology that allows customers to fill their shopping bags and walk out without
going through a checkout process, a concept that has long been discussed in the retail industry but that has not been
implemented at major U.S. stores. The idea is that it will shave time off the shopping experience. (Jeffrey P. Bezos, the
chief executive of Amazon, owns The Washington Post.)
Heres how Amazon Go will work : Customers download an app and then swipe their smartphones as they walk through
the stores entrance. Then they start picking up groceries. In a process that the company does not describe except to
say that it involves computer vision, machine learning and artificial intelligence, every item the shoppers tuck into their
bags or carts is tracked on the phone. If an item is put back on the shelf, its deleted. As shoppers exit, their bill is
calculated, a digital receipt appears on their phones, and their Amazon account is charged. This video produced by the
company offers visuals that might help you imagine what that will look like.

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The store is set to open in Seattle, Amazons home town, in early 2017. And its arrival could pose critical questions for
the wider retail industry. For starters, Amazon Go will probably need fewer workers than traditional stores that rely on
cashiers and clerks. If shoppers respond favorably to this low-touch customer service model, it might end up
encouraging other chains to give similar setups a try to save labor costs.
If Amazon Go is successful and expanded widely, it could put serious competitive pressure on a wide range of retailers.
For starters, at just 1,800 square feet, Amazon Go looks to be targeting what are called fill-in trips, quick errands when
shoppers need just a couple of items. In recent years, drugstores and convenience stores have proved to be potent
competitors to supermarkets for those kinds of shopping trips. A fast-growing Amazon Go could present competition
for chains such as CVS and 7-Eleven. And judging from the look of the store as seen in Amazons video, it will have an
ambiance and selection that will put it up against Kroger or Whole Foods Market.

The company is promising that it will sell prepared foods made by on-site chefs, meaning it will be fighting for the
same breakfast, lunch and dinner spending that fast-casual and carryout restaurants vie for. Amazon Go also plans to
sell prepackaged meal kits with the ingredients to make a home-cooked dinner for two. That could produce competition
for the wave of meal kit start-ups such as Blue Apron, HelloFresh and Purple Carrot.
Amazons decision to sell groceries in physical stores would seem to be an acknowledgment of how hard it has proven to
sell them on the Internet. Despite the explosive growth of e-commerce, grocery has largely remained an old-school
business, with less than 2 percent of sales taking place online.
Amazon Go will face no shortage of challenges as it aims to transform the model. Filling ones refrigerator has long been
a convenience-centric errand, where the closest store to your house is often the one that gets your money. It will take a
long time and gobs of money for Amazon to build out that kind of store network. And its not a sure thing that
what it calls Just Walk Out technology will win customers over. What if it turns out to be buggy? What if
shoppers find it off-putting and impersonal?

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Major grocers were likely not shocked by Amazons announcement: Rumors have been circulating for months that the
company planned to open bricks-and-mortar stores that sold food. And the e-commerce company has already shown
interest in physical retailing by opening bookstores. So, in theory, legacy chains have been preparing for Amazon to try
to encroach on their turf.
More from The Washington Post:
Why Amazon brick-and-mortar grocery stores are a big deal
How Walmart plans to transform the way we buy groceries
What to expect from Whole Foods new, low-price grocery chain

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