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Careers
Guide 2013

18
EDITION

CARRERS BOOKLET EDITION 18

www.businesscasestudies.co.uk

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www.businesscasestudies.co.uk

Introduction
The Times 100 Careers Guide is a resource for both Careers Advisors and students on the latest opportunities within innovative companies
from various sectors. The Guides purpose is to provide an overview of the business, featuring where and how to apply for a wide selection of
positions at different levels. It shows at a glance where particular opportunities are available for comparison and makes it easy for students to
see what options are on offer. The information can also be viewed online at www.businesscasestudies.co.uk/career-info
Where an entry shows the STEM icon

S , this means the company involved is relevant for students following or interested in STEM subjects.

Other resources
The Times 100 has been providing educational resources for many years. The Times 100 Business Case Studies gives real life examples
of business in practice for use within the classroom to support the Business Studies curriculum. www.businesscasestudies.co.uk

Contents
Alphabetical list of companies
ACCA the global body for professional accountants

Aldi a global supermarket focused on providing great value and quality


ARM the worlds leading semiconductor intellectual property supplier

Asda the UKs second largest supermarket offering a variety of services, food and non-food products
Capco a leading international consultancy for the financial services industry
CIMA an internationally recognised professional body for management accountancy

7
9

S
S

Enterprise Rent-A-Car an international car rental company


GE Oil & Gas one of the key players in the global energy market

11
13
14

15

Harrods the world famous department store in Knightsbridge, London

17

Hewden the number one plant hire and equipment rental company in the UK

21

IMI a global engineering group focused on the precise control and movement of fluids in critical applications
Johnson Matthey a global speciality chemicals company

S
S

Kelloggs the worlds leading producer of breakfast cereals


National Grid an international electricity and gas company
The National Skills Academy for Power an organisation driving excellence in skills in the power sector
NATS a global leader in air traffic control and airport performance

Portakabin industry leaders in prefabricated, portable and modular building solutions


Sheffield Forgemasters International a world leader in supplying total engineering packages

24
27

S
S
S

Nestl the worlds leading nutrition, health and wellness company


OPITO an organisation linking people to careers within the oil and gas industry

22

29
33
34
37

S
S
S

38
40
41

Tesco the UKs largest food retailer offering a variety of services, food and non-food products

44

UNISON the UKs biggest public service trade union

47

Virgin Media a company that provides fixed and mobile telephone, television and broadband services

48

Whitbread the power behind some of the UKs most successful hospitality brands

52

Planning your career path

55

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www.businesscasestudies.co.uk

Careers in accounting, business and finance with the ACCA Qualification

www.businesscasestudies.co.uk

Employee profiles

Work in any sector, any industry, anywhere in the world.

ACCA (the Association of Chartered Certified Accountants) is the global body


for professional accountants. Qualifying with ACCA is your first step towards a
successful career in accountancy, business and finance. Whatever your
ambitions are in the business world, a background in accountancy will ensure
that you are equipped to achieve them. The ACCA Qualification will provide you
with the skills and knowledge you need to build a career full of opportunity,

Where will your journey lead you?

diversity and rewards.

Whether your career takes you into the fashion industry or forensic accounting, whether you work in the UK or abroad, the ACCA
Qualification is flexible, robust and respected by employers around the world.

Entry level

Typical roles and qualifications


Name: Shaz Horaib

GCSE/A-level

If you are a school leaver with a minimum of three GCSEs and two A Levels, in five separate subjects including maths and

Education: Biochemistry, Oxford University

Standard Grade/

English or if you have equivalent qualifications, you can start studying the ACCA Qualification straight away.

Occupation: Trainee auditor, KPMG

Highers

The ACCA Qualification is broadly equivalent to degree standard when you take the first nine papers (the Fundamentals
level). When you take the Professionals level, it is equivalent to a masters degree.

I like the flexibility of the ACCA syllabus; there are many different ways to study and many high quality centres to

study with. The ACCA Qualification is highly respected in the accounting profession, and most of the clients I work
with have employees studying ACCA.

Apprenticeships

Our foundation level suite of awards is suitable for school leavers aged 16 and over, who have no previous qualifications. It
is the perfect stepping stone towards a rewarding career, and allows you to progress through a range of qualifications that

build up your skills and knowledge. This boosts your CV and can impress future employers, and allow you to move on to
studying for the ACCA Qualification.

You can work and train in any sector, giving you the freedom to pick the path that you want to. Accountants are always in demand, even in a
recession, and ACCA sets a syllabus that ensures you get a solid grounding in all areas of finance before specialising at the end. Our flexible

The awards within our foundations level are broadly equivalent to GCSE level and a degree or HND programme.

approach puts you in charge of your future, and ACCA is the only professional body to offer option modules, allowing you to steer your
career in the direction you want.

Graduate &

ACCA has an exclusive partnership with Oxford Brookes University, so you can also gain a BSc (Hons) in Applied

Post-graduate

Accounting, which is available exclusively to ACCA students who wish to obtain a degree while studying towards the

training programme

ACCA Qualification.

Name: Enamul Khan


Education: Accounting & Finance, Northampton University

However, if you are a graduate with a relevant degree, exemptions may mean fewer exams to sit.
For more information please visit: www.accaglobal.com/bsc
Work placements and

The ACCA Qualification closely links practical experience to your studies, and you need to complete three years relevant

qualifications

work experience to become an ACCA member, as well as completing the Professional Ethics module.

Occupation: Trainee accountant, Accounts Assist

My clients come from all areas of business. I work with medical consultancies, management consultancies, sole

traders and salons, to name just a few. On a typical day, I could find myself doing accounts preparation, VAT returns, tax

returns, or just dealing with queries from clients. I cant just know the facts I need to be a business advisor as well.

combined
Internships at university can count towards the practical experience requirements of the qualification and enhance
employability. As the qualification isn't tied into a training contract, you can take your hard work with you whenever you

ACCA has over 432,000 students and 154,000 members in 170 countries. We work through a network of over 80 offices and centres and

move jobs.

8,400 Approved Employers worldwide, who provide high standards of employee learning and development. With the ACCA Qualification, you
can apply for finance roles in any sector, in any business, anywhere in the world.

Name: Chris Ellison


Education: Accounting & Finance, Leeds Metropolitan University

Contact

Occupation: Divisional finance manager medicine, Wrightington, Wigan & Leigh NHS Foundation Trust

Organisation name: Association of Chartered Certified Accountants (ACCA)


Tel: (0)141 582 2000

Email: students@accaglobal.com

numbers were on the up and I liked the look of the curriculum. For example, I completed my ACCA Qualification as an

www.accaglobal.com/ukgraduates or www.accacareers.com

auditor in the private sector but I now apply my skills within the public sector.

Address: ACCA UK, 29 Lincoln's Inn Fields, London WC2A 3EE

Whilst at university I explored all of the qualifications open to me and the ACCA one stood out as being progressive

and giving the most rounded view of accountancy. It did not appear to pigeonhole to a specific sector, membership

CARRERS BOOKLET EDITION 18

17/10/13

15:45

Page 6

www.businesscasestudies.co.uk

Careers in accounting, business and finance with the ACCA Qualification

www.businesscasestudies.co.uk

Employee profiles

Work in any sector, any industry, anywhere in the world.

ACCA (the Association of Chartered Certified Accountants) is the global body


for professional accountants. Qualifying with ACCA is your first step towards a
successful career in accountancy, business and finance. Whatever your
ambitions are in the business world, a background in accountancy will ensure
that you are equipped to achieve them. The ACCA Qualification will provide you
with the skills and knowledge you need to build a career full of opportunity,

Where will your journey lead you?

diversity and rewards.

Whether your career takes you into the fashion industry or forensic accounting, whether you work in the UK or abroad, the ACCA
Qualification is flexible, robust and respected by employers around the world.

Entry level

Typical roles and qualifications


Name: Shaz Horaib

GCSE/A-level

If you are a school leaver with a minimum of three GCSEs and two A Levels, in five separate subjects including maths and

Education: Biochemistry, Oxford University

Standard Grade/

English or if you have equivalent qualifications, you can start studying the ACCA Qualification straight away.

Occupation: Trainee auditor, KPMG

Highers

The ACCA Qualification is broadly equivalent to degree standard when you take the first nine papers (the Fundamentals
level). When you take the Professionals level, it is equivalent to a masters degree.

I like the flexibility of the ACCA syllabus; there are many different ways to study and many high quality centres to

study with. The ACCA Qualification is highly respected in the accounting profession, and most of the clients I work
with have employees studying ACCA.

Apprenticeships

Our foundation level suite of awards is suitable for school leavers aged 16 and over, who have no previous qualifications. It
is the perfect stepping stone towards a rewarding career, and allows you to progress through a range of qualifications that

build up your skills and knowledge. This boosts your CV and can impress future employers, and allow you to move on to
studying for the ACCA Qualification.

You can work and train in any sector, giving you the freedom to pick the path that you want to. Accountants are always in demand, even in a
recession, and ACCA sets a syllabus that ensures you get a solid grounding in all areas of finance before specialising at the end. Our flexible

The awards within our foundations level are broadly equivalent to GCSE level and a degree or HND programme.

approach puts you in charge of your future, and ACCA is the only professional body to offer option modules, allowing you to steer your
career in the direction you want.

Graduate &

ACCA has an exclusive partnership with Oxford Brookes University, so you can also gain a BSc (Hons) in Applied

Post-graduate

Accounting, which is available exclusively to ACCA students who wish to obtain a degree while studying towards the

training programme

ACCA Qualification.

Name: Enamul Khan


Education: Accounting & Finance, Northampton University

However, if you are a graduate with a relevant degree, exemptions may mean fewer exams to sit.
For more information please visit: www.accaglobal.com/bsc
Work placements and

The ACCA Qualification closely links practical experience to your studies, and you need to complete three years relevant

qualifications

work experience to become an ACCA member, as well as completing the Professional Ethics module.

Occupation: Trainee accountant, Accounts Assist

My clients come from all areas of business. I work with medical consultancies, management consultancies, sole

traders and salons, to name just a few. On a typical day, I could find myself doing accounts preparation, VAT returns, tax

returns, or just dealing with queries from clients. I cant just know the facts I need to be a business advisor as well.

combined
Internships at university can count towards the practical experience requirements of the qualification and enhance
employability. As the qualification isn't tied into a training contract, you can take your hard work with you whenever you

ACCA has over 432,000 students and 154,000 members in 170 countries. We work through a network of over 80 offices and centres and

move jobs.

8,400 Approved Employers worldwide, who provide high standards of employee learning and development. With the ACCA Qualification, you
can apply for finance roles in any sector, in any business, anywhere in the world.

Name: Chris Ellison


Education: Accounting & Finance, Leeds Metropolitan University

Contact

Occupation: Divisional finance manager medicine, Wrightington, Wigan & Leigh NHS Foundation Trust

Organisation name: Association of Chartered Certified Accountants (ACCA)


Tel: (0)141 582 2000

Email: students@accaglobal.com

numbers were on the up and I liked the look of the curriculum. For example, I completed my ACCA Qualification as an

www.accaglobal.com/ukgraduates or www.accacareers.com

auditor in the private sector but I now apply my skills within the public sector.

Address: ACCA UK, 29 Lincoln's Inn Fields, London WC2A 3EE

Whilst at university I explored all of the qualifications open to me and the ACCA one stood out as being progressive

and giving the most rounded view of accountancy. It did not appear to pigeonhole to a specific sector, membership

CARRERS BOOKLET EDITION 18

17/10/13

15:45

Page 8

www.businesscasestudies.co.uk

Employee profiles

www.businesscasestudies.co.uk

Share in the success


A tale of unrivalled success. Thats the Aldi story, with over
7,000 stores worldwide and continuing expansion throughout
Europe, North America and Australia. The prospects for the
future are hugely exciting as we continue to make a major
investment in new stores, logistics and, most importantly, in
people. We're one of the fastest-growing dynamic companies
in the UK (and the world) today.
Our success relies on the quality of our people, starting with

Work in any sector, in any industry, anywhere in the world

the recruitment of this countrys brightest talent.

The breadth and depth of the ACCA Qualification makes it the perfect platform to launch any business career, and you will have the
opportunity to become the complete finance professional that employers are now demanding. ACCAs combination of technical exams,
practical hands-on experience and ethics gives you everything you need to begin your journey.

Name: Helen Gunnell


Education: Economics, Nottingham Trent University

Entry level

Typical roles and qualifications

GCSE/Alevel
Standard Grade/
Highers

If you're practical and a friendly team player who likes working in a fast-paced environment, but also likes thinking for
yourself, then we have Store Assistant opportunities nationwide.
Benefits include: From 15 hours per week Competitive rates of pay 24 days' paid holiday Full training
Opportunities to progress to Assistant Store Management (23k - 30k after training)

Occupation: Audit executive, Ernst & Young

We also have opportunities in warehouse logistics.

There are so many opportunities available to accountants, there are so many interesting roles within the profession

and you have the opportunity to meet a wide range of people. It is good to know that working overseas is an option

For more details please visit: www.careers.aldirecruitment.co.uk/store-opportunities/index.asp

it also opens up the possibility of short term secondments to other countries which is a very exciting prospect.

Apprenticeships

Name: David Hilton


Education: Business Studies, University of Plymouth
Occupation: Director, Forensic advisory services, KPMG LLP USA

If you show the enthusiasm and drive you need to get on the Aldi Apprentice Scheme, from day one you'll find out what
Aldi is all about. In year 1 you will complete Store Assistant training and achieve Retail Apprenticeship Level 2. In years 2 &
3 you will progress through the Store Manager training programme to achieve Retail Apprenticeship Level 3 through
consistent high standards of work and effort.
Benefits include: Industry leading salary 28 days annual leave Opportunity to progress to Store Management after a
successful 3 year period with a starting salary of 26,500
For more details please visit: www.apprentice.aldirecruitment.co.uk

ACCA has always had a commitment to the global harmonisation of accountancy. As an ACCA member, I have

found this everywhere I have worked. In my career I have lived and worked in London, Shanghai and Washington. In

Graduate &
Post-graduate
training programme

each city ACCA has a network of members with whom to share ideas and obtain support. It is a truly international

qualification, and I am now a director in the forensic advisory services practice at KPMG LLP, based in the USA.

Name: Olaitan Fanimokun


Education: Finance & Accounting, Brunel University
Occupation: Team leader, financial accounts, Mercedes-Benz

Were looking for exceptional people. Aldi offer one of the most challenging, rewarding and sought-after training programmes
in the UK. We have the awards to prove it. Of the top 100 Graduate Employers in the UK, were currently at No.6.
The training covers the complete spectrum of management, from store operations, product trading, financial administration,
logistics and property management.
Benefits include: 40K starting salary that rises in stages to 65,500 after four years Fully expensed Audi A4
Pension scheme Private healthcare Life assurance Five weeks holiday Fantastic career prospects including
international secondment opportunities
Desirable degree: minimum 2:1
For more details please visit: www.graduates.aldirecruitment.co.uk

By choosing a career in finance I was able to cover lots of topics, like law, tax, audit, financial reporting, professional

ethicsthey are all covered by the ACCA Qualification. Mercedes-Benz prides itself in offering exciting career opportunities,

and I knew I would gain the skills I needed to be successful with them by undertaking the ACCA Qualification.

Work placements
with combined
qualifications

Your retail placement is a 1 year course. You'll do everything, from stacking shelves to shadowing a Store Manager. Even
occasionally stepping into their shoes to order stock, deal with customers and motivate the store team.
Benefits include: 25,000 salary 20 days annual leave plus Bank Holidays The opportunity to apply for a place on
Aldis award-winning Area Management Training Programme
For more details please visit: www.placement.aldirecruitment.co.uk

Name: Kelechi Oluigbo


Education: Accounting & Finance, London South Bank University
Occupation: Credit derivatives analyst, Leading global investment bank

For me, the global recognition and respect ACCA enjoys was a crucial factor; the bank I work for has offices in all the

Contact

worlds major financial centres and an active global mobility programme. I want to be in a position to take advantage of

Organisation name: Aldi Stores Limited

opportunities overseas if and when they arise, or to proactively seek them out if I want to get international experience under

Address: Holly Lane, Atherstone, Warwickshire, CV9 2SQ

www.aldirecruitment.co.uk

my belt. I also liked the emphasis ACCA placed on ethics and professional development.

CARRERS BOOKLET EDITION 18

17/10/13

15:45

Page 8

www.businesscasestudies.co.uk

Employee profiles

www.businesscasestudies.co.uk

Share in the success


A tale of unrivalled success. Thats the Aldi story, with over
7,000 stores worldwide and continuing expansion throughout
Europe, North America and Australia. The prospects for the
future are hugely exciting as we continue to make a major
investment in new stores, logistics and, most importantly, in
people. We're one of the fastest-growing dynamic companies
in the UK (and the world) today.
Our success relies on the quality of our people, starting with

Work in any sector, in any industry, anywhere in the world

the recruitment of this countrys brightest talent.

The breadth and depth of the ACCA Qualification makes it the perfect platform to launch any business career, and you will have the
opportunity to become the complete finance professional that employers are now demanding. ACCAs combination of technical exams,
practical hands-on experience and ethics gives you everything you need to begin your journey.

Name: Helen Gunnell


Education: Economics, Nottingham Trent University

Entry level

Typical roles and qualifications

GCSE/Alevel
Standard Grade/
Highers

If you're practical and a friendly team player who likes working in a fast-paced environment, but also likes thinking for
yourself, then we have Store Assistant opportunities nationwide.
Benefits include: From 15 hours per week Competitive rates of pay 24 days' paid holiday Full training
Opportunities to progress to Assistant Store Management (23k - 30k after training)

Occupation: Audit executive, Ernst & Young

We also have opportunities in warehouse logistics.

There are so many opportunities available to accountants, there are so many interesting roles within the profession

and you have the opportunity to meet a wide range of people. It is good to know that working overseas is an option

For more details please visit: www.careers.aldirecruitment.co.uk/store-opportunities/index.asp

it also opens up the possibility of short term secondments to other countries which is a very exciting prospect.

Apprenticeships

Name: David Hilton


Education: Business Studies, University of Plymouth
Occupation: Director, Forensic advisory services, KPMG LLP USA

If you show the enthusiasm and drive you need to get on the Aldi Apprentice Scheme, from day one you'll find out what
Aldi is all about. In year 1 you will complete Store Assistant training and achieve Retail Apprenticeship Level 2. In years 2 &
3 you will progress through the Store Manager training programme to achieve Retail Apprenticeship Level 3 through
consistent high standards of work and effort.
Benefits include: Industry leading salary 28 days annual leave Opportunity to progress to Store Management after a
successful 3 year period with a starting salary of 26,500
For more details please visit: www.apprentice.aldirecruitment.co.uk

ACCA has always had a commitment to the global harmonisation of accountancy. As an ACCA member, I have

found this everywhere I have worked. In my career I have lived and worked in London, Shanghai and Washington. In

Graduate &
Post-graduate
training programme

each city ACCA has a network of members with whom to share ideas and obtain support. It is a truly international

qualification, and I am now a director in the forensic advisory services practice at KPMG LLP, based in the USA.

Name: Olaitan Fanimokun


Education: Finance & Accounting, Brunel University
Occupation: Team leader, financial accounts, Mercedes-Benz

Were looking for exceptional people. Aldi offer one of the most challenging, rewarding and sought-after training programmes
in the UK. We have the awards to prove it. Of the top 100 Graduate Employers in the UK, were currently at No.6.
The training covers the complete spectrum of management, from store operations, product trading, financial administration,
logistics and property management.
Benefits include: 40K starting salary that rises in stages to 65,500 after four years Fully expensed Audi A4
Pension scheme Private healthcare Life assurance Five weeks holiday Fantastic career prospects including
international secondment opportunities
Desirable degree: minimum 2:1
For more details please visit: www.graduates.aldirecruitment.co.uk

By choosing a career in finance I was able to cover lots of topics, like law, tax, audit, financial reporting, professional

ethicsthey are all covered by the ACCA Qualification. Mercedes-Benz prides itself in offering exciting career opportunities,

and I knew I would gain the skills I needed to be successful with them by undertaking the ACCA Qualification.

Work placements
with combined
qualifications

Your retail placement is a 1 year course. You'll do everything, from stacking shelves to shadowing a Store Manager. Even
occasionally stepping into their shoes to order stock, deal with customers and motivate the store team.
Benefits include: 25,000 salary 20 days annual leave plus Bank Holidays The opportunity to apply for a place on
Aldis award-winning Area Management Training Programme
For more details please visit: www.placement.aldirecruitment.co.uk

Name: Kelechi Oluigbo


Education: Accounting & Finance, London South Bank University
Occupation: Credit derivatives analyst, Leading global investment bank

For me, the global recognition and respect ACCA enjoys was a crucial factor; the bank I work for has offices in all the

Contact

worlds major financial centres and an active global mobility programme. I want to be in a position to take advantage of

Organisation name: Aldi Stores Limited

opportunities overseas if and when they arise, or to proactively seek them out if I want to get international experience under

Address: Holly Lane, Atherstone, Warwickshire, CV9 2SQ

www.aldirecruitment.co.uk

my belt. I also liked the emphasis ACCA placed on ethics and professional development.

CARRERS BOOKLET EDITION 18

17/10/13

15:45

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www.businesscasestudies.co.uk

What our people like about working at Aldi

www.businesscasestudies.co.uk

Working at ARM
If you own a mobile phone, camera or MP3 player, the chances are that you regularly use an ARM Powered
product. Our technology is at the heart of a wide range of digital products for use at home, work or on the
move. Founded in 1990, as Advanced RISC Machines Ltd, ARM began life as a UK-based joint venture
between Apple Computer, Acorn Computer Group and VLSI Technology. Apple and VLSI both provided
funding, while Acorn supplied the technology. There were 12 founding ARM engineers, who set themselves
the bold objective that everyone worldwide should own at least one product based on ARM technology.
Today, ARM is the worlds leading semiconductor intellectual property (IP) supplier. Headquartered in
Cambridge, UK, ARM has grown rapidly and now has over 2,500 employees across the world.
ARM prides itself on being one of the best employers in the UK and globally. The company is building on this
reputation by attracting top university talent through a range of schemes that are highly regarded by the
industry. ARM has a distinct culture that is based on global collaboration, teamwork and fun. Being such a
diverse, dynamic and multinational company, it offers a wide spectrum of career paths and the promise that
no two days are ever the same.

Sam, Aldi Apprentice

Having found the Aldi Apprenticeship Scheme on the Government Apprentice website, I quickly discovered that it had the opportunities I

was looking for. After a thorough application process I was off and running. The fast pace of the role is really exciting with lots of chances to
learn new and useful skills. As well as the on-the-job training, there is also studying towards a recognised qualification that I can fit around

work. I am really enjoying the chance to get ahead and would recommend anyone thinking of this scheme to go ahead and apply.

Emily, Aldi Apprentice

After attending college I was looking for an opportunity that would allow me to use my customer service skills and the Aldi Apprenticeship
has given me just that. I found the scheme on the Apprenticeships website and haven't looked back since. The application process was

Entry level

Typical roles and qualifications

GCSE/Alevel
Standard Grade/
Highers

Not offered

Apprenticeships

Not offered

Graduate &
Post-graduate
training programme

The aim of our Graduate Development Programme is to develop potential and expand the opportunities on offer to
graduates giving an incredible variety of potential career paths. We support continuous learning and development through
a blend of on-the-job and formal training, mentoring and a knowledge network, while encouraging graduates to achieve
professional chartered status.

straightforward and I found everyone I met really helpful, there was a lot of competition for places so you really need to want to succeed. I

really feel part of the store team, it can be challenging but it is well worth it.

Desirable degree subjects include: Electrical and Electronic Engineering, General Engineering, Computer Science,
IT, Maths and Physics.

Adam, Aldi Retail Placement

Benefits include:
Starting salary for technical roles - 28,000
Annual bonus scheme
Restricted share units
Pension
Life insurance
Relocation expenses as appropriate

The placement offers a great opportunity to be exposed to every aspect of the business. The level of responsibility that other placement

schemes offered was nowhere near the level of responsibility that Aldi were going to offer me.
I viewed it as a year-long interview, so it was a great opportunity for the business to get to know me and me to get to know them. I came
away from it learning a lot more about myself and what I was capable of doing in the workplace.
The most challenging part of the experience was being asked to go in and lead teams of people who had a lot more experience than I had.

Work placements
with combined
qualifications

At ARM we offer placements across our business that will enable students to build the key skills needed for future
employment. Students will have the opportunity to work on exciting projects that will challenge and help develop their
abilities. There are opportunities in R&D, Engineering, Marketing, HR, IT and Corporate Responsibility.

One thing the scheme definitely did was make me feel like a valued member of Aldi's team. I would sum up my experience as challenging,
rewarding and inspiring. Having successfully completed my Retail Placement I went onto the Graduate Area Manager programme and have
now made it to be a Buying Director.

If you are currently studying a BEng or MEng in Electronics or Electronic Engineering at a UK Electronic Skills Foundation
(UKESF) partner university, you may be eligible to apply for an industrial scholarship from ARM.

Contact
Organisation name: ARM
Address: 110 Fulbourn Road, Cambridge, CB1 9NJ, UK

Tel: +44 (1223) 400 400


www.arm.com/about/careers

CARRERS BOOKLET EDITION 18

17/10/13

15:45

Page 10

www.businesscasestudies.co.uk

What our people like about working at Aldi

www.businesscasestudies.co.uk

Working at ARM
If you own a mobile phone, camera or MP3 player, the chances are that you regularly use an ARM Powered
product. Our technology is at the heart of a wide range of digital products for use at home, work or on the
move. Founded in 1990, as Advanced RISC Machines Ltd, ARM began life as a UK-based joint venture
between Apple Computer, Acorn Computer Group and VLSI Technology. Apple and VLSI both provided
funding, while Acorn supplied the technology. There were 12 founding ARM engineers, who set themselves
the bold objective that everyone worldwide should own at least one product based on ARM technology.
Today, ARM is the worlds leading semiconductor intellectual property (IP) supplier. Headquartered in
Cambridge, UK, ARM has grown rapidly and now has over 2,500 employees across the world.
ARM prides itself on being one of the best employers in the UK and globally. The company is building on this
reputation by attracting top university talent through a range of schemes that are highly regarded by the
industry. ARM has a distinct culture that is based on global collaboration, teamwork and fun. Being such a
diverse, dynamic and multinational company, it offers a wide spectrum of career paths and the promise that
no two days are ever the same.

Sam, Aldi Apprentice

Having found the Aldi Apprenticeship Scheme on the Government Apprentice website, I quickly discovered that it had the opportunities I

was looking for. After a thorough application process I was off and running. The fast pace of the role is really exciting with lots of chances to
learn new and useful skills. As well as the on-the-job training, there is also studying towards a recognised qualification that I can fit around

work. I am really enjoying the chance to get ahead and would recommend anyone thinking of this scheme to go ahead and apply.

Emily, Aldi Apprentice

After attending college I was looking for an opportunity that would allow me to use my customer service skills and the Aldi Apprenticeship
has given me just that. I found the scheme on the Apprenticeships website and haven't looked back since. The application process was

Entry level

Typical roles and qualifications

GCSE/Alevel
Standard Grade/
Highers

Not offered

Apprenticeships

Not offered

Graduate &
Post-graduate
training programme

The aim of our Graduate Development Programme is to develop potential and expand the opportunities on offer to
graduates giving an incredible variety of potential career paths. We support continuous learning and development through
a blend of on-the-job and formal training, mentoring and a knowledge network, while encouraging graduates to achieve
professional chartered status.

straightforward and I found everyone I met really helpful, there was a lot of competition for places so you really need to want to succeed. I

really feel part of the store team, it can be challenging but it is well worth it.

Desirable degree subjects include: Electrical and Electronic Engineering, General Engineering, Computer Science,
IT, Maths and Physics.

Adam, Aldi Retail Placement

Benefits include:
Starting salary for technical roles - 28,000
Annual bonus scheme
Restricted share units
Pension
Life insurance
Relocation expenses as appropriate

The placement offers a great opportunity to be exposed to every aspect of the business. The level of responsibility that other placement

schemes offered was nowhere near the level of responsibility that Aldi were going to offer me.
I viewed it as a year-long interview, so it was a great opportunity for the business to get to know me and me to get to know them. I came
away from it learning a lot more about myself and what I was capable of doing in the workplace.
The most challenging part of the experience was being asked to go in and lead teams of people who had a lot more experience than I had.

Work placements
with combined
qualifications

At ARM we offer placements across our business that will enable students to build the key skills needed for future
employment. Students will have the opportunity to work on exciting projects that will challenge and help develop their
abilities. There are opportunities in R&D, Engineering, Marketing, HR, IT and Corporate Responsibility.

One thing the scheme definitely did was make me feel like a valued member of Aldi's team. I would sum up my experience as challenging,
rewarding and inspiring. Having successfully completed my Retail Placement I went onto the Graduate Area Manager programme and have
now made it to be a Buying Director.

If you are currently studying a BEng or MEng in Electronics or Electronic Engineering at a UK Electronic Skills Foundation
(UKESF) partner university, you may be eligible to apply for an industrial scholarship from ARM.

Contact
Organisation name: ARM
Address: 110 Fulbourn Road, Cambridge, CB1 9NJ, UK

Tel: +44 (1223) 400 400


www.arm.com/about/careers

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www.businesscasestudies.co.uk

Employee profile

www.businesscasestudies.co.uk

Working at Asda
Asda is a multi-award winning retailer and in June 2013 was voted Britains Favourite Supermarket
for the third year in a row. We employ over 175,000 colleagues in stores, Home Offices, Home
Shopping Centres and Distribution Centres, throughout the UK, including Northern Ireland.
'Saving you money every day' is more than just a strapline - it's our sole purpose. We strive to
make life better for people by offering fantastic products at extraordinary prices, supported by our
dedicated teams of colleagues. Youll find Asda is an exciting and challenging place to work. We
work as one team and live by our four beliefs:
Service to our customers Respect for the individual Strive for excellence Act with integrity
Working in retail is a complex and detailed business. As a retailer you can develop skills in:
Business process engineering Service and financial analytics Cost and waste management
Influencing and negotiation skills
Robert: Research Engineer

My PhD was in embedded systems and as ARM is the biggest organisation in this area I

thought why not go for the big boys first! I had the opportunity for a placement in research &
development, which gave me the chance to work in the same area that I did my PhD

Entry level

Typical roles and qualifications

GCSE/Alevel
Standard Grade/
Highers

Asda offers a huge range of opportunities across all areas of the business including retail, distribution and Head Office.
Within retail this could be anything from optometry or pharmacy through to a range of positions in not just our traditional
Superstores but also our Asda Living, George and Home Shopping operations.

research in.
Our Distribution Centres encompass ambient, chilled, general merchandise and George clothing, and range from traditional
Distribution Centres through to state-of-the-art automated facilities. At our Head Offices we have an enormous range of
functions, from merchandising to procurement, and HR to IT to name but a few.

With the wide range of training that is available you know your learning will not stand still at

Benefits include: Competitive salary Colleague discount Bonuses Flexible working Private health cover Pension
Sharesave plan

ARM. I have already received management training and I will soon have an intern to supervise
for a summer placement. This is a great opportunity to develop some leadership skills early in
my career. I also had the opportunity to attend some conferences and this year I will attend

Apprenticeships

Having worked through the first four weeks of the job specific training, opportunities are available to all eligible colleagues to
complete an apprenticeship in level 2 or level 3.

the Internet Engineering Task Force (IETF). There is always something big happening when
Benefits include: Colleagues can learn while they earn, gaining a nationally recognised certificate.

working here, at the leading edge of technology. You are involved in this work and you can
Graduate &
Post-graduate
training programme

see the future taking shape all around you.

ARM is a great place to learn and develop. People are approachable, friendly and happy to

Theres one purpose behind our graduate schemes: to fast track and develop our future leaders. Theres no limit to how far
you can go at Asda. So you can expect to learn at pace, developing your leadership skills through ongoing behavioural and
technical development. These have been designed to enable you to reach a senior role within three to five years.
Benefits include: Competitive salary with twice yearly pay reviews 24 days' holiday (increasing annually) 10% off your
Asda shopping Annual bonus scheme Sharesave plan Stakeholder pension Discounted airport parking
Free eye tests at Asda opticians Great value dental and health cover Childcare vouchers to help with childcare costs
Discounted travel insurance

share information and their expertise. There is a lot of opportunity to work with other groups
and world leaders in their fields, which you might not get in other companies. There are also
opportunities to move around the company if you see something that you want to get

Desirable degrees: any degree discipline is considered for our graduate programmes.

involved with. At ARM there is always something going on to help you build a personal
We offer summer internships in our finance department as well as 1-year industrial placements for many of our Head Office
functions.

network, such as social gatherings including barbecues and lots of fundraising events.

I am now working as a graduate research engineer at ARM and have the freedom to explore
any ideas that I feel are relevant. I work in a small group of engineers and we have a lot of
responsibility; this includes deciding what is appropriate for us to research. I'm currently
responsible for developing a major update to an existing product used by thousands of
people worldwide. This update is really fun to work on and I've been given complete freedom

Work placements
with combined
qualifications

We also offer work experience to 14-16 year olds through our 'adopt a school' scheme. This can be for one or two weeks
and provides you with a real taste of what its like to work in retail.
We have a set training plan to make sure you learn as much as possible and get stuck in. Our work experience programme
is accredited so you can also get a certificate that counts!
To find out more and apply online go to:
www.asda.jobs/stores/starting-the-journey/work-experience/about-work-experience

in its design. Once completed, the update could potentially be included in billions of ARMbased chips worldwide.

By joining ARM you will play a part in the companys success. ARM is big enough that it is

making a difference but small enough for everyone to contribute.

Contact
Organisation name: Asda
Address: Asda House, Great Wilson Street, Leeds, LS11 5AD
www.asda.jobs

CARRERS BOOKLET EDITION 18

17/10/13

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Page 12

www.businesscasestudies.co.uk

Employee profile

www.businesscasestudies.co.uk

Working at Asda
Asda is a multi-award winning retailer and in June 2013 was voted Britains Favourite Supermarket
for the third year in a row. We employ over 175,000 colleagues in stores, Home Offices, Home
Shopping Centres and Distribution Centres, throughout the UK, including Northern Ireland.
'Saving you money every day' is more than just a strapline - it's our sole purpose. We strive to
make life better for people by offering fantastic products at extraordinary prices, supported by our
dedicated teams of colleagues. Youll find Asda is an exciting and challenging place to work. We
work as one team and live by our four beliefs:
Service to our customers Respect for the individual Strive for excellence Act with integrity
Working in retail is a complex and detailed business. As a retailer you can develop skills in:
Business process engineering Service and financial analytics Cost and waste management
Influencing and negotiation skills
Robert: Research Engineer

My PhD was in embedded systems and as ARM is the biggest organisation in this area I

thought why not go for the big boys first! I had the opportunity for a placement in research &
development, which gave me the chance to work in the same area that I did my PhD

Entry level

Typical roles and qualifications

GCSE/Alevel
Standard Grade/
Highers

Asda offers a huge range of opportunities across all areas of the business including retail, distribution and Head Office.
Within retail this could be anything from optometry or pharmacy through to a range of positions in not just our traditional
Superstores but also our Asda Living, George and Home Shopping operations.

research in.
Our Distribution Centres encompass ambient, chilled, general merchandise and George clothing, and range from traditional
Distribution Centres through to state-of-the-art automated facilities. At our Head Offices we have an enormous range of
functions, from merchandising to procurement, and HR to IT to name but a few.

With the wide range of training that is available you know your learning will not stand still at

Benefits include: Competitive salary Colleague discount Bonuses Flexible working Private health cover Pension
Sharesave plan

ARM. I have already received management training and I will soon have an intern to supervise
for a summer placement. This is a great opportunity to develop some leadership skills early in
my career. I also had the opportunity to attend some conferences and this year I will attend

Apprenticeships

Having worked through the first four weeks of the job specific training, opportunities are available to all eligible colleagues to
complete an apprenticeship in level 2 or level 3.

the Internet Engineering Task Force (IETF). There is always something big happening when
Benefits include: Colleagues can learn while they earn, gaining a nationally recognised certificate.

working here, at the leading edge of technology. You are involved in this work and you can
Graduate &
Post-graduate
training programme

see the future taking shape all around you.

ARM is a great place to learn and develop. People are approachable, friendly and happy to

Theres one purpose behind our graduate schemes: to fast track and develop our future leaders. Theres no limit to how far
you can go at Asda. So you can expect to learn at pace, developing your leadership skills through ongoing behavioural and
technical development. These have been designed to enable you to reach a senior role within three to five years.
Benefits include: Competitive salary with twice yearly pay reviews 24 days' holiday (increasing annually) 10% off your
Asda shopping Annual bonus scheme Sharesave plan Stakeholder pension Discounted airport parking
Free eye tests at Asda opticians Great value dental and health cover Childcare vouchers to help with childcare costs
Discounted travel insurance

share information and their expertise. There is a lot of opportunity to work with other groups
and world leaders in their fields, which you might not get in other companies. There are also
opportunities to move around the company if you see something that you want to get

Desirable degrees: any degree discipline is considered for our graduate programmes.

involved with. At ARM there is always something going on to help you build a personal
We offer summer internships in our finance department as well as 1-year industrial placements for many of our Head Office
functions.

network, such as social gatherings including barbecues and lots of fundraising events.

I am now working as a graduate research engineer at ARM and have the freedom to explore
any ideas that I feel are relevant. I work in a small group of engineers and we have a lot of
responsibility; this includes deciding what is appropriate for us to research. I'm currently
responsible for developing a major update to an existing product used by thousands of
people worldwide. This update is really fun to work on and I've been given complete freedom

Work placements
with combined
qualifications

We also offer work experience to 14-16 year olds through our 'adopt a school' scheme. This can be for one or two weeks
and provides you with a real taste of what its like to work in retail.
We have a set training plan to make sure you learn as much as possible and get stuck in. Our work experience programme
is accredited so you can also get a certificate that counts!
To find out more and apply online go to:
www.asda.jobs/stores/starting-the-journey/work-experience/about-work-experience

in its design. Once completed, the update could potentially be included in billions of ARMbased chips worldwide.

By joining ARM you will play a part in the companys success. ARM is big enough that it is

making a difference but small enough for everyone to contribute.

Contact
Organisation name: Asda
Address: Asda House, Great Wilson Street, Leeds, LS11 5AD
www.asda.jobs

CARRERS BOOKLET EDITION 18

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www.businesscasestudies.co.uk

Employee profiles

www.businesscasestudies.co.uk

Join Capco and help to form the future of finance


Capco is a global business and technology consultancy dedicated solely to the financial
services industry. Our consultants combine innovative thinking with our unrivalled first-hand
industry knowledge to deliver solutions in banking, capital markets, insurance, wealth and
investment management and finance, risk and compliance. As the pressures of regulation,
cost reduction and customer expectations grow, we design, build and operate technology for
specific operations and entire organisations.

Sarah Horsley left school with 12 GCSEs and went to college to study A-Levels. Whilst studying she started
working part-time at her local Asda as a Jewellery Assistant. After 12 months of college she realised that she really
wasnt enjoying being in the education system and preferred being in a working environment more. She worked with
a great team of diverse colleagues in an environment that was fun and fulfilling. There were also a lot of people
around her that were progressing, which made her wonder if a part-time job that she enjoyed could become
a career.
Now aged 21, with just under five years service, Sarah works as Section Leader supporting her manager to run a
Home and Leisure department with 40 colleagues. She takes full responsibility for the running of the department in
her managers absence, including being fully responsible for rotas and holiday planning. She recently ran the
department very successfully for three weeks, with the full trust and support of her General Store Manager.

Our talented people make the Capco difference; developing and delivering solutions to help
some of the biggest names in the financial services sector become better at what they do.
Solutions that break new ground. Thinking that shapes the future. Capco truly values its
people. Everyone's ideas are heard and embraced and learning is actively encouraged from
classroom based training to learning on-the-job and via networking. As one employee put it
you learn so much at Capco that a quarter here is like a year in any other company.

Entry level

Typical roles and qualifications

GCSE/A-level
Standard Grade/Highers

Not offered at present

Apprenticeships

Not offered at present

Graduate &
Post-graduate
training programme

Capcos Associate Talent Programme (ATP) is the entry point into consulting with Capco. After joining the ATP, you will
participate in Capcos intensive training course, which provides new Associates with experience working in a simulated
project environment. The course offers an introduction to the global financial services landscape, current risks and
regulations, and the foundations of consulting and project delivery.

Asda is a very busy and challenging environment to work in. Every day is different. Thats what makes it
exciting and fun. Working with customers and colleagues from a variety of backgrounds is what makes each day
so different yet so rewarding - and we have fun! My next step in terms of my progression and development is to
start the Stepping Stones programme because I would love to step up to Department Manager with an ultimate
goal of becoming a General Store Manager.

Once your training concludes, you will be assigned to your first placement and given the opportunity to become an integral
member of a project team. As an Associate, you will be responsible for business analysis and project management across
multiple clients and industry specialists as you move across projects. Most importantly, you will have real responsibility from
the start. This is your opportunity to jump-start your career in financial consultancy.

Keren Long started on the George graduate scheme in 1997 and quickly rose through the ranks to Lingerie
Merchandiser, where she took the business from a 15 million to a 50 million per annum division in just 12 months.
Following further promotions she was appointed Trading Manager in 2000, responsible for merchandising across
various departments. After four years, Keren was promoted to Central Operations Manager, managing the
relationships between stores and George House, delivering new wage management processes, communication
tools and conferences. In 2008, she was named Head of Strategy and Change and, in 2010, moved to Bangladesh
to take on her new role as Bangladesh Sourcing Director.
As her first overseas role, Keren was responsible for researching and setting up a new sourcing office that would
support the George UK business. The office grew to 34 colleagues that worked together to raise productivity and
improve efficiency in local factories, while at the same time ensuring the quality and ethical standards of the George
products are maintained. In recognition of her work Keren was named Innovator of the Year at the 2011
Everywoman in Retail Awards. Keren was also commended by the judges for her community work in Bangladesh
where George helped set up the Jamgara HOPE school, providing education to under-privileged children.
After enjoying working overseas Keren has recently taken on the role of director for George Brand Development in
South Africa, launching the George brand within Massmart, a South African business recently acquired by Walmart.
This involves everything from developing local suppliers, customer research to formulate the range for this market,
store design, brand marketing, financial management and logistics a true end-to-end job encompassing
everything Keren has learnt through her career at George so far.

Benefits: Competitive salary and performance related bonus True meritocracy - there are no specific time frames to the
ATP programme - once you demonstrate that you can perform at a higher level, you will join the next grade Excellent
training and development opportunities 25 days holiday with the option to buy/sell holiday Discounted gym membership
Cycle to Work Scheme Private medical insurance Group pension plan Life assurance Income protection plan
Enhanced maternity leave Childcare Vouchers Employee Assistance Programme
Desirable degrees: Minimum 2.1 degree (in any subject - with quantitative backgrounds preferred) or equivalent
experience. 320+ UCAS points desirable.
For more details please visit: www.capco.com/careers/capco-associate-talent-program
Work placements
and qualifications
combined

The Capco Internship Programme provides top talent with an insight and an opportunity to make the first steps towards
building the skills and experience required to become the financial consulting leaders of tomorrow. From day one on our
Internship Programme, you will be given the opportunity to experience what it is like day to day on one of our client-sites,
supporting interesting projects and environments. We provide training which covers a variety of topics relevant to the global
financial services landscape and gives you an insight into the foundations of consulting and project delivery. Develop,
strengthen and expand your skills in an environment where your experiences and contributions are valued and encouraged.
Internships run for 10 weeks from July September. Applications open mid-October December.
Benefits: Competitive salary Excellent training and development opportunities Opportunity to gain insight into a financial
services consultancy
Desirable degrees: Minimum 2.1 degree expected (in any subject - with quantitative backgrounds preferred) or equivalent
experience. 320+ UCAS points desirable.
For more details please visit: www.capco.com/careers

Contact
Organisation name: Capco

10

For me working at Asda has always had a family feel and due to its strong values there really is a deep respect
for each other, aspiration for excellence and a focus on the customer. George clothing is focused on delivering
products sourced ethically and this aligns with my personal values and has helped support my charitable activities.
It is a great place to work if you want to be heard, want to share ideas and want to make a difference.

Address: Broadgate West, 9 Appold Street, London, EC2A 2AP


Tel: 020 7426 1500
Email: enquiries@capco.com
www.capco.com/careers

11

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www.businesscasestudies.co.uk

Employee profiles

www.businesscasestudies.co.uk

Join Capco and help to form the future of finance


Capco is a global business and technology consultancy dedicated solely to the financial
services industry. Our consultants combine innovative thinking with our unrivalled first-hand
industry knowledge to deliver solutions in banking, capital markets, insurance, wealth and
investment management and finance, risk and compliance. As the pressures of regulation,
cost reduction and customer expectations grow, we design, build and operate technology for
specific operations and entire organisations.

Sarah Horsley left school with 12 GCSEs and went to college to study A-Levels. Whilst studying she started
working part-time at her local Asda as a Jewellery Assistant. After 12 months of college she realised that she really
wasnt enjoying being in the education system and preferred being in a working environment more. She worked with
a great team of diverse colleagues in an environment that was fun and fulfilling. There were also a lot of people
around her that were progressing, which made her wonder if a part-time job that she enjoyed could become
a career.
Now aged 21, with just under five years service, Sarah works as Section Leader supporting her manager to run a
Home and Leisure department with 40 colleagues. She takes full responsibility for the running of the department in
her managers absence, including being fully responsible for rotas and holiday planning. She recently ran the
department very successfully for three weeks, with the full trust and support of her General Store Manager.

Our talented people make the Capco difference; developing and delivering solutions to help
some of the biggest names in the financial services sector become better at what they do.
Solutions that break new ground. Thinking that shapes the future. Capco truly values its
people. Everyone's ideas are heard and embraced and learning is actively encouraged from
classroom based training to learning on-the-job and via networking. As one employee put it
you learn so much at Capco that a quarter here is like a year in any other company.

Entry level

Typical roles and qualifications

GCSE/A-level
Standard Grade/Highers

Not offered at present

Apprenticeships

Not offered at present

Graduate &
Post-graduate
training programme

Capcos Associate Talent Programme (ATP) is the entry point into consulting with Capco. After joining the ATP, you will
participate in Capcos intensive training course, which provides new Associates with experience working in a simulated
project environment. The course offers an introduction to the global financial services landscape, current risks and
regulations, and the foundations of consulting and project delivery.

Asda is a very busy and challenging environment to work in. Every day is different. Thats what makes it
exciting and fun. Working with customers and colleagues from a variety of backgrounds is what makes each day
so different yet so rewarding - and we have fun! My next step in terms of my progression and development is to
start the Stepping Stones programme because I would love to step up to Department Manager with an ultimate
goal of becoming a General Store Manager.

Once your training concludes, you will be assigned to your first placement and given the opportunity to become an integral
member of a project team. As an Associate, you will be responsible for business analysis and project management across
multiple clients and industry specialists as you move across projects. Most importantly, you will have real responsibility from
the start. This is your opportunity to jump-start your career in financial consultancy.

Keren Long started on the George graduate scheme in 1997 and quickly rose through the ranks to Lingerie
Merchandiser, where she took the business from a 15 million to a 50 million per annum division in just 12 months.
Following further promotions she was appointed Trading Manager in 2000, responsible for merchandising across
various departments. After four years, Keren was promoted to Central Operations Manager, managing the
relationships between stores and George House, delivering new wage management processes, communication
tools and conferences. In 2008, she was named Head of Strategy and Change and, in 2010, moved to Bangladesh
to take on her new role as Bangladesh Sourcing Director.
As her first overseas role, Keren was responsible for researching and setting up a new sourcing office that would
support the George UK business. The office grew to 34 colleagues that worked together to raise productivity and
improve efficiency in local factories, while at the same time ensuring the quality and ethical standards of the George
products are maintained. In recognition of her work Keren was named Innovator of the Year at the 2011
Everywoman in Retail Awards. Keren was also commended by the judges for her community work in Bangladesh
where George helped set up the Jamgara HOPE school, providing education to under-privileged children.
After enjoying working overseas Keren has recently taken on the role of director for George Brand Development in
South Africa, launching the George brand within Massmart, a South African business recently acquired by Walmart.
This involves everything from developing local suppliers, customer research to formulate the range for this market,
store design, brand marketing, financial management and logistics a true end-to-end job encompassing
everything Keren has learnt through her career at George so far.

Benefits: Competitive salary and performance related bonus True meritocracy - there are no specific time frames to the
ATP programme - once you demonstrate that you can perform at a higher level, you will join the next grade Excellent
training and development opportunities 25 days holiday with the option to buy/sell holiday Discounted gym membership
Cycle to Work Scheme Private medical insurance Group pension plan Life assurance Income protection plan
Enhanced maternity leave Childcare Vouchers Employee Assistance Programme
Desirable degrees: Minimum 2.1 degree (in any subject - with quantitative backgrounds preferred) or equivalent
experience. 320+ UCAS points desirable.
For more details please visit: www.capco.com/careers/capco-associate-talent-program
Work placements
and qualifications
combined

The Capco Internship Programme provides top talent with an insight and an opportunity to make the first steps towards
building the skills and experience required to become the financial consulting leaders of tomorrow. From day one on our
Internship Programme, you will be given the opportunity to experience what it is like day to day on one of our client-sites,
supporting interesting projects and environments. We provide training which covers a variety of topics relevant to the global
financial services landscape and gives you an insight into the foundations of consulting and project delivery. Develop,
strengthen and expand your skills in an environment where your experiences and contributions are valued and encouraged.
Internships run for 10 weeks from July September. Applications open mid-October December.
Benefits: Competitive salary Excellent training and development opportunities Opportunity to gain insight into a financial
services consultancy
Desirable degrees: Minimum 2.1 degree expected (in any subject - with quantitative backgrounds preferred) or equivalent
experience. 320+ UCAS points desirable.
For more details please visit: www.capco.com/careers

Contact
Organisation name: Capco

10

For me working at Asda has always had a family feel and due to its strong values there really is a deep respect
for each other, aspiration for excellence and a focus on the customer. George clothing is focused on delivering
products sourced ethically and this aligns with my personal values and has helped support my charitable activities.
It is a great place to work if you want to be heard, want to share ideas and want to make a difference.

Address: Broadgate West, 9 Appold Street, London, EC2A 2AP


Tel: 020 7426 1500
Email: enquiries@capco.com
www.capco.com/careers

11

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Employee profiles

www.businesscasestudies.co.uk

CIMA - where finance & business meet


CIMA, the Chartered Institute of Management Accountants, is a globally recognised professional
body with over 203,000 students and members in 173 countries. CIMA is the most relevant
international accounting qualification for business. Chartered Global Management Accountants are
highly employable, equipped with a wide variety of skills and their role in an organisation puts them
at the heart of business.

I joined Capco as an Associate in June 2012 having graduated from Cambridge University with a degree in Classics.

Capco was recommended to me by a friend, and now colleague, who couldn't have spoken more highly about the
Associate Talent Programme (ATP). ATP is designed for those new to consulting; graduates, transfers from industry, or

Chartered Global Management Accountants dont fit the stereotype of number crunchers;
theyre at the forefront of all strategic decisions that are key to business success. They operate
in all types of organisations, often having varied jobs with many going onto run their own
business, or becoming directors, chairmen and chief executives. The CIMA qualification can be
entered at any stage in your career there are no minimum requirements. The syllabus is
designed to be progressive and you will develop skills as you advance. All you need is a desire
to succeed in business and to have reached a good standard in Mathematics and English
before you commence. To find out more visit www.cimaglobal.com/times100

those who have decided to take a new track in their career. ATP is built around an intensive two week training course
when you first join followed by mentoring, support and community events throughout your time as an Associate.

The culture at Capco is amazing - I see Capco as a big small company rather than a small big company because we
maintain all the spirit and energy of a small start-up coupled with the support, clients and reputation of a big company.

Entry level

Typical roles and qualifications

GCSE/A-level
Standard Grade/

If you are considering entering the workforce straight after school or college, you can study the CIMA Certificate in
Business Accounting. In order to do this, you will need to be competent in Mathematics and English. The CIMA
Certificate in Business Accounting is a recognised qualification in its own right, or it can be a stepping stone to the
CIMA Professional Qualification. For more information visit www.cimaglobal.com/cimacertificate

Highers
During my time at Capco I have worked on three different projects for three different clients: a large UK Insurance

Hadden,
Associate

Company, a Tier 1 Universal Investment Bank and a Financial Services Technology Provider. Working on three very

Apprenticeships

CIMA, together with a network of top employers, are creating the first ever degree level Higher Apprenticeship in
Management Accounting. Its a fantastic non-university route into the world of business and finance for talented
individuals. For more information visit www.cimaglobal.com/myapprenticeship

Graduate &
Post-graduate
training programme

You can enter the CIMA qualification after studying at university and may gain exemptions from the CIMA Certificate
in Business Accounting if you have studied a relevant qualification.

different projects has allowed me to develop a variety of different skills (project management, business analysis,
process mapping and strategy), build my industry knowledge and grow my networks both within Capco and with my
clients. Contribution is a big part of our culture so there are lots of things to get involved with or initiate alongside your
'day job'. I have been actively involved in continuing to develop the ATP and growing our diversity networks. Capco is

a really supportive place to work; its nice to know that people want you to do well.

View our exemptions database to discover if youre eligible for exemptions at www.cimaglobal.com/exemptions
CIMA works with a large range of employers who offer CIMA training as part of their graduate programmes. To view
the latest CIMA training vacancies on CIMA MY JOBS visit www.cimaglobal.com/mygradjobs

Ive recently joined Capco as a Summer Intern having completed my second year studying Business Economics at

the University of Exeter. Before I found out about the internship scheme at Capco I was keen to gain some experience
and an insight into what it is like to work in either consulting or financial services. Fortunately Capco has allowed me to

Work placements
with combined
qualifications

do both simultaneously. I had heard about the internship scheme through a friend at university, I did a little more
research and then decided to apply. Unlike other application processes I found applying to Capco quite exciting and

Thousands of companies around the world qualify their staff with CIMA. To view a full listing of employers we work
with visit www.cimaglobal.com/trainingpartners
CIMA has worked with universities across the UK to develop initiatives to study for a degree whilst working, the
syllabus will have been closely aligned to the CIMA Professional Qualification allowing maximum exemptions. For
further details visit www.cimaglobal.com/cimathroughdegree

the assessment centre was a day I wont forget!

You learn something new every day at Capco. The first couple of weeks were a steep learning curve - the standard here
is high and you just learn so much so quickly. Im currently working within retail banking and Ive learned a lot about that
industry while at the same time gaining valuable insight into consulting and other skills that arent client specific.

The thing I enjoy most about the work I do is the genuine challenge involved on a daily basis. Every day I feel like Im
pushing myself, developing my skills and learning a lot, which is something thats important to me.

What I like most about Capco is the people. Everyone Ive spoken to has had so much time for me, this ranges from
new joiners to the most senior partners. It has meant that I have never been afraid to ask questions or put forward
suggestions. Its also meant that I've been able to spend time with colleagues working on different accounts and
broaden my knowledge. Outside of work this open atmosphere continues and within days I was able to get involved in

12

a range of activities; Ive participated in a sporting event with colleagues and have since joined some of the internal

societies ranging from football to bootcamp and even boxing!

James,
Intern

Contact
Organisation name: CIMA
Address: 26 Chapter Street, London SW1P 4NP
Tel: 020 8849 2251
Email: schools@cimaglobal.com
www.cimaglobal/times100

13

CARRERS BOOKLET EDITION 18

17/10/13

15:46

Page 16

www.businesscasestudies.co.uk

Employee profiles

www.businesscasestudies.co.uk

CIMA - where finance & business meet


CIMA, the Chartered Institute of Management Accountants, is a globally recognised professional
body with over 203,000 students and members in 173 countries. CIMA is the most relevant
international accounting qualification for business. Chartered Global Management Accountants are
highly employable, equipped with a wide variety of skills and their role in an organisation puts them
at the heart of business.

I joined Capco as an Associate in June 2012 having graduated from Cambridge University with a degree in Classics.

Capco was recommended to me by a friend, and now colleague, who couldn't have spoken more highly about the
Associate Talent Programme (ATP). ATP is designed for those new to consulting; graduates, transfers from industry, or

Chartered Global Management Accountants dont fit the stereotype of number crunchers;
theyre at the forefront of all strategic decisions that are key to business success. They operate
in all types of organisations, often having varied jobs with many going onto run their own
business, or becoming directors, chairmen and chief executives. The CIMA qualification can be
entered at any stage in your career there are no minimum requirements. The syllabus is
designed to be progressive and you will develop skills as you advance. All you need is a desire
to succeed in business and to have reached a good standard in Mathematics and English
before you commence. To find out more visit www.cimaglobal.com/times100

those who have decided to take a new track in their career. ATP is built around an intensive two week training course
when you first join followed by mentoring, support and community events throughout your time as an Associate.

The culture at Capco is amazing - I see Capco as a big small company rather than a small big company because we
maintain all the spirit and energy of a small start-up coupled with the support, clients and reputation of a big company.

Entry level

Typical roles and qualifications

GCSE/A-level
Standard Grade/

If you are considering entering the workforce straight after school or college, you can study the CIMA Certificate in
Business Accounting. In order to do this, you will need to be competent in Mathematics and English. The CIMA
Certificate in Business Accounting is a recognised qualification in its own right, or it can be a stepping stone to the
CIMA Professional Qualification. For more information visit www.cimaglobal.com/cimacertificate

Highers
During my time at Capco I have worked on three different projects for three different clients: a large UK Insurance

Hadden,
Associate

Company, a Tier 1 Universal Investment Bank and a Financial Services Technology Provider. Working on three very

Apprenticeships

CIMA, together with a network of top employers, are creating the first ever degree level Higher Apprenticeship in
Management Accounting. Its a fantastic non-university route into the world of business and finance for talented
individuals. For more information visit www.cimaglobal.com/myapprenticeship

Graduate &
Post-graduate
training programme

You can enter the CIMA qualification after studying at university and may gain exemptions from the CIMA Certificate
in Business Accounting if you have studied a relevant qualification.

different projects has allowed me to develop a variety of different skills (project management, business analysis,
process mapping and strategy), build my industry knowledge and grow my networks both within Capco and with my
clients. Contribution is a big part of our culture so there are lots of things to get involved with or initiate alongside your
'day job'. I have been actively involved in continuing to develop the ATP and growing our diversity networks. Capco is

a really supportive place to work; its nice to know that people want you to do well.

View our exemptions database to discover if youre eligible for exemptions at www.cimaglobal.com/exemptions
CIMA works with a large range of employers who offer CIMA training as part of their graduate programmes. To view
the latest CIMA training vacancies on CIMA MY JOBS visit www.cimaglobal.com/mygradjobs

Ive recently joined Capco as a Summer Intern having completed my second year studying Business Economics at

the University of Exeter. Before I found out about the internship scheme at Capco I was keen to gain some experience
and an insight into what it is like to work in either consulting or financial services. Fortunately Capco has allowed me to

Work placements
with combined
qualifications

do both simultaneously. I had heard about the internship scheme through a friend at university, I did a little more
research and then decided to apply. Unlike other application processes I found applying to Capco quite exciting and

Thousands of companies around the world qualify their staff with CIMA. To view a full listing of employers we work
with visit www.cimaglobal.com/trainingpartners
CIMA has worked with universities across the UK to develop initiatives to study for a degree whilst working, the
syllabus will have been closely aligned to the CIMA Professional Qualification allowing maximum exemptions. For
further details visit www.cimaglobal.com/cimathroughdegree

the assessment centre was a day I wont forget!

You learn something new every day at Capco. The first couple of weeks were a steep learning curve - the standard here
is high and you just learn so much so quickly. Im currently working within retail banking and Ive learned a lot about that
industry while at the same time gaining valuable insight into consulting and other skills that arent client specific.

The thing I enjoy most about the work I do is the genuine challenge involved on a daily basis. Every day I feel like Im
pushing myself, developing my skills and learning a lot, which is something thats important to me.

What I like most about Capco is the people. Everyone Ive spoken to has had so much time for me, this ranges from
new joiners to the most senior partners. It has meant that I have never been afraid to ask questions or put forward
suggestions. Its also meant that I've been able to spend time with colleagues working on different accounts and
broaden my knowledge. Outside of work this open atmosphere continues and within days I was able to get involved in

12

a range of activities; Ive participated in a sporting event with colleagues and have since joined some of the internal

societies ranging from football to bootcamp and even boxing!

James,
Intern

Contact
Organisation name: CIMA
Address: 26 Chapter Street, London SW1P 4NP
Tel: 020 8849 2251
Email: schools@cimaglobal.com
www.cimaglobal/times100

13

CARRERS BOOKLET EDITION 18

17/10/13

15:46

Page 18

www.businesscasestudies.co.uk

Come Alive at Enterprise

www.businesscasestudies.co.uk

Discover how GE can power your career in the oil and gas industry

Add an annual turnover of more than $14 billion to a rental and leasing fleet made up of more than one

GE Oil & Gas is a world leader in advanced technologies and services

million vehicles spread across some 7,600 locations worldwide and you get Enterprise Rent-A-Car - a

with 43,000 employees in more than 100 countries supporting

business thats grown into the largest car rental company in North America and arguably, the world.

customers across the industry - from extraction to transportation to end

The fact is, we owe our success to each and every one of our people, from senior managers to

use. Our unrelenting commitment to the environment, health and safety,

management trainees alike. We firmly believe in empowering each of them to make the decisions that

quality and integrity defines us: its The Way We Work. We develop

will affect their work and their career. This philosophy, along with our uncompromising commitment to

smart solutions for our customers across the oil and gas value chain

customers, is what has made Enterprise a genuine success story and a truly special place to work.

delivering the innovation, customised service solutions, training

Just imagine the possibilities that come with joining a huge, internationally successful business with the

programmes and technology that helps them to maximise their

type of personal, entrepreneurial approach which allows individuals to stand out. Our secret lies in the

efficiency, productivity and equipment reliability. We partner with our

fact that we're divided up into thousands of smaller, local businesses. So when you take on one of our

customers to develop their next generation workforce; help them to fully

training programmes you'll be learning how to run the business yourself. How many organisations with

benefit from the megatrends of natural gas, the growth of subsea and

a $14 billion turnover can say that?

hard-to-reach reserves and the revolution in asset health management.


GE Oil & Gas employees with Subsea tree, Aberdeen, UK.

Entry level

Typical roles and qualifications

Entry level

Typical roles and qualifications

GCSE/A-level

GCSE English and Maths grade C and above is a minimum requirement.

GCSE/A-level

School leavers can apply for a variety of work placement and apprenticeship opportunities as detailed below.

Standard Grade/

We offer a wide range of opportunities in our administrative offices across the country as well as in our business support

Standard Grade/

Highers

operation in Aldershot. Qualifications required will vary depending on the role.

Apprenticeships

Apprenticeship opportunities are available at our administrative officers as well as in our business support operation in

Highers
Apprenticeships

GE offers 4 year apprenticeship programmes in the following: Craft, Technician, Commercial and Speciality apprenticeships.
Candidate criteria: Standard grades (credit level) / highers (minimum C) in English, Maths, Physics, Craft, Design

Aldershot. You will receive a recognised national apprenticeship as well as the opportunity to advance across the business.

Technology or similar Demonstrate enthusiasm and commitment Involved in other social clubs/activities.
GE apprenticeship provides: Comprehensive training to become a qualified engineer in your designated field Rotational

Graduate &

Our Management Training Programme allows you to develop the skills youll need to move into senior management. With

assignments Buddy & mentor programme Annual performance based salary increase Loyalty incentive payment

Post-graduate

our help, youll hone your talents in key areas such as sales and marketing, customer service and finance. Its entirely

Company pension scheme Paid annual leave Personal accident & travel cover and annual health fair.

training programme

possible to be a Branch Manager within just two years of starting, and it really is up to you how fast you move up.

Benefits:

Graduate &

Our Leadership Programmes centre on a comprehensive rotation policy, which allows graduates to gain hands-on

Post-graduate

experience and training across a wide range of challenging projects and areas within the business. GE offers Leadership

training programme

Programmes in the following: Commercial Leadership, Edison Engineering Development, Finance Management, Human

A competitive starting salary as well as a host of benefits including:

Resources Leadership, Operations Management Leadership and GE Capital Risk Management Programmes.

Life assurance

Candidate criteria: Minimum of a 2:1 degree, discipline related Demonstrated leadership ability and initiative Strong

Income protection

communication, interpersonal and influencing skills Relevant work experience.

Retirement savings plan

GE programmes provide: World-class training and development Varied rotational assignments Significant responsibility

Adoption assistance

and opportunity to contribute to business results Pathways to accelerate your career Regular networking events and

Enhanced maternity, paternity and adoption leaves

exposure to senior leaders Buddy & mentor programme Bi-annual performance based salary increases and a culture
that recognises and rewards excellence.

Bike4Work
Child care vouchers and more.

Work placements and

GE offers 1 year internships and summer placements for students in the following disciplines: Information Technology,

qualifications

Human Resources, Risk Management, Finance and Engineering Summer Placement internships

combined

Candidate criteria: Studying undergraduate degree related to discipline Demonstrated interest and competency in

Work placements

A range of paid internship opportunities are available to first and second year university students to give the opportunity to

with combined

learn about sales, marketing, customer service, business management and admin support. Join us for a placement year

related discipline.

qualifications

during your summer break or even part-time while you continue your studies.

GE Internship provides: Buddy & mentor programme Loyalty incentive payment Company pension scheme Paid
annual leave Personal accident & travel cover and annual health fair.

Contact
Organisation name: Enterprise Rent-A-Car
Address: Enterprise Rent-A-Car UK Limited, Enterprise House, Delta Way, Egham, Surrey TW20 8RX
Tel: 01784 221367

14

Contact
Organisation name: GE Oil & Gas
www.geoilandgas.com or www.jobs.gecareers.com
linkedin.com/company/ge-oil-&-gas
@ge_oilandgas

Email: donna.w.miller@erac.com
www.enterprisealive.co.uk

youtube.com/geoilandgas

15

CARRERS BOOKLET EDITION 18

17/10/13

15:46

Page 18

www.businesscasestudies.co.uk

Come Alive at Enterprise

www.businesscasestudies.co.uk

Discover how GE can power your career in the oil and gas industry

Add an annual turnover of more than $14 billion to a rental and leasing fleet made up of more than one

GE Oil & Gas is a world leader in advanced technologies and services

million vehicles spread across some 7,600 locations worldwide and you get Enterprise Rent-A-Car - a

with 43,000 employees in more than 100 countries supporting

business thats grown into the largest car rental company in North America and arguably, the world.

customers across the industry - from extraction to transportation to end

The fact is, we owe our success to each and every one of our people, from senior managers to

use. Our unrelenting commitment to the environment, health and safety,

management trainees alike. We firmly believe in empowering each of them to make the decisions that

quality and integrity defines us: its The Way We Work. We develop

will affect their work and their career. This philosophy, along with our uncompromising commitment to

smart solutions for our customers across the oil and gas value chain

customers, is what has made Enterprise a genuine success story and a truly special place to work.

delivering the innovation, customised service solutions, training

Just imagine the possibilities that come with joining a huge, internationally successful business with the

programmes and technology that helps them to maximise their

type of personal, entrepreneurial approach which allows individuals to stand out. Our secret lies in the

efficiency, productivity and equipment reliability. We partner with our

fact that we're divided up into thousands of smaller, local businesses. So when you take on one of our

customers to develop their next generation workforce; help them to fully

training programmes you'll be learning how to run the business yourself. How many organisations with

benefit from the megatrends of natural gas, the growth of subsea and

a $14 billion turnover can say that?

hard-to-reach reserves and the revolution in asset health management.


GE Oil & Gas employees with Subsea tree, Aberdeen, UK.

Entry level

Typical roles and qualifications

Entry level

Typical roles and qualifications

GCSE/A-level

GCSE English and Maths grade C and above is a minimum requirement.

GCSE/A-level

School leavers can apply for a variety of work placement and apprenticeship opportunities as detailed below.

Standard Grade/

We offer a wide range of opportunities in our administrative offices across the country as well as in our business support

Standard Grade/

Highers

operation in Aldershot. Qualifications required will vary depending on the role.

Apprenticeships

Apprenticeship opportunities are available at our administrative officers as well as in our business support operation in

Highers
Apprenticeships

GE offers 4 year apprenticeship programmes in the following: Craft, Technician, Commercial and Speciality apprenticeships.
Candidate criteria: Standard grades (credit level) / highers (minimum C) in English, Maths, Physics, Craft, Design

Aldershot. You will receive a recognised national apprenticeship as well as the opportunity to advance across the business.

Technology or similar Demonstrate enthusiasm and commitment Involved in other social clubs/activities.
GE apprenticeship provides: Comprehensive training to become a qualified engineer in your designated field Rotational

Graduate &

Our Management Training Programme allows you to develop the skills youll need to move into senior management. With

assignments Buddy & mentor programme Annual performance based salary increase Loyalty incentive payment

Post-graduate

our help, youll hone your talents in key areas such as sales and marketing, customer service and finance. Its entirely

Company pension scheme Paid annual leave Personal accident & travel cover and annual health fair.

training programme

possible to be a Branch Manager within just two years of starting, and it really is up to you how fast you move up.

Benefits:

Graduate &

Our Leadership Programmes centre on a comprehensive rotation policy, which allows graduates to gain hands-on

Post-graduate

experience and training across a wide range of challenging projects and areas within the business. GE offers Leadership

training programme

Programmes in the following: Commercial Leadership, Edison Engineering Development, Finance Management, Human

A competitive starting salary as well as a host of benefits including:

Resources Leadership, Operations Management Leadership and GE Capital Risk Management Programmes.

Life assurance

Candidate criteria: Minimum of a 2:1 degree, discipline related Demonstrated leadership ability and initiative Strong

Income protection

communication, interpersonal and influencing skills Relevant work experience.

Retirement savings plan

GE programmes provide: World-class training and development Varied rotational assignments Significant responsibility

Adoption assistance

and opportunity to contribute to business results Pathways to accelerate your career Regular networking events and

Enhanced maternity, paternity and adoption leaves

exposure to senior leaders Buddy & mentor programme Bi-annual performance based salary increases and a culture
that recognises and rewards excellence.

Bike4Work
Child care vouchers and more.

Work placements and

GE offers 1 year internships and summer placements for students in the following disciplines: Information Technology,

qualifications

Human Resources, Risk Management, Finance and Engineering Summer Placement internships

combined

Candidate criteria: Studying undergraduate degree related to discipline Demonstrated interest and competency in

Work placements

A range of paid internship opportunities are available to first and second year university students to give the opportunity to

with combined

learn about sales, marketing, customer service, business management and admin support. Join us for a placement year

related discipline.

qualifications

during your summer break or even part-time while you continue your studies.

GE Internship provides: Buddy & mentor programme Loyalty incentive payment Company pension scheme Paid
annual leave Personal accident & travel cover and annual health fair.

Contact
Organisation name: Enterprise Rent-A-Car
Address: Enterprise Rent-A-Car UK Limited, Enterprise House, Delta Way, Egham, Surrey TW20 8RX
Tel: 01784 221367

14

Contact
Organisation name: GE Oil & Gas
www.geoilandgas.com or www.jobs.gecareers.com
linkedin.com/company/ge-oil-&-gas
@ge_oilandgas

Email: donna.w.miller@erac.com
www.enterprisealive.co.uk

youtube.com/geoilandgas

15

CARRERS BOOKLET EDITION 18

17/10/13

15:46

Page 20

www.businesscasestudies.co.uk

Employee profile

www.businesscasestudies.co.uk

Exceeding expectations
Harrods prides itself in offering you so much more than just a career by
supporting you not just in work, but in your daily lifestyle as well. Harrods is a
place which gives you a voice for change and will listen to your opinion, your
views and continually seeks the satisfaction of employees across the store.

We will reward and recognise your every effort, your passion and your
determination to succeed, and will be generous in offering you benefits not just
Employees handling and inspecting Subsea equipment at the GE Oil & Gas facility in Aberdeen, UK.

through employee discount, but in a form to suit many of your personal needs.

Rhys Long has been working for GE in the oil and gas sector for five years having progressed through the companys
apprenticeship scheme. Now a trainee Production Engineer at GEs facility in Newcastle, UK, Rhys is confident that the
training scheme has left him extremely well placed to further his engineering career.

Entry level

Typical roles and qualifications

The GE Oil & Gas site in Newcastle is responsible for the design and manufacture of flexible pipes, the pipes that take oil

GCSE/A-level

For any 18 year old deciding where their future lies, our School Leavers Programme offers an exciting and challenging

and gas from well heads on the sea bed to a floating rig or ship on the surface. The wells can be up to three thousand

Standard Grade/

insight into business, working with the very best from the outset. The 18-month programme aims to educate the individual

metres below the surface and with oil exploration pushing into more extreme conditions, customers are demanding

Highers

in understanding retail, selling and more about themselves and how to work in a professional environment.
For more details please visit: www.harrodscareers.com/your-future/

products that can work at deeper depths and transport oil and gas over longer distances. The challenge facing GEs
engineers is summed up by the fact that some of its flexible pipes are designed to withstand pressures of 20,000 pounds
Apprenticeships

per square inch (psi). This is compared to around 30 psi for the average car tyre.

We offer a limited number of apprenticeships in engineering and are looking to offer apprenticeships in specialist areas
like fishmongery.
For more details please visit: www.harrodscareers.com/your-future/

Rhys is a firm believer that GEs apprenticeship scheme gave him rapid exposure and experience to this stimulating world
of subsea oil and gas:

The scheme combined a high level of training with the academic study that you receive at

university, whilst at the same time allowing me to gain valuable on the job experience.

Equally important, Rhys has

received a combination of general and specific training that allows him to work on particular projects within the flexible pipe

Graduate &

Recognising that our next generation of high-performing professionals are often just finishing university, the Harrods

Post-graduate

Graduate Programme offers recent graduates the perfect platform to fast-track their career in retail management or one of

training programme

our support functions.


Retail Graduates: Through an exciting, insightful and intense 18 month programme, graduates undergo regular training,

business, with the potential to transfer his skills to the wider subsea field in the future.

taking part in a series of seminars, workshops, on-the-job experiences, presentations and one-to-one coaching sessions.
To help graduates find the right product area they will thrive and be excited by, the programme consists of different

For example, Rhys has been responsible for a number of capital investment projects, developing his own management

placements. Starting in a selling role in a transactional area, followed by a luxury area, then taking the step up to supervisor

skills and building relationships with key suppliers. One such example is the need to reduce the time taken to remove
Rhys Long, age 24
GE Oil & Gas in
Newcastle
Position: Production
Engineer
Years at GE: 5

level, before concluding their programme as a trainee retail manager.

scrap material from the Armour line, the manufacturing stage at which two wires are applied in a helix to provide the

Specialist Graduates: Each year Harrods recruits a number of specialist graduates for areas such as IT, HR or Marketing.

flexible pipe with axial and hoop strength. In order to produce the desired outcome, Rhys led a project working closely with

These graduates will start their programme in the shop floor, learning about the retail side of the business before moving

GEs supplier to design and manufacture a machine capable of automating the process. Now installed, the machine

into their specialism after 6 months. They will be supported in their development through a series of seminars, workshops,

enables Rhys and his fellow engineers to manufacture the flexible pipes in a more efficient manner. This and other

on-the-job experiences, presentations and one-to-one coaching sessions.

examples allow Rhys to identify specific technical changes that he himself has initiated, something that he argues is

Benefits include: Competitive salary 1% commission rewarded for every purchase sold 50% company clothing
allowance A Harrods Rewards Card 22 days paid holiday Annual travel loan Optional pension plan

extremely rewarding for a young apprentice.

For more details please visit: www.harrodscareers.com/your-future/

Another crucial aspect of his apprenticeship that sets GE apart in Rhys opinion is the opportunity he has had to travel the

Work placements and

The future of Harrods as a luxury retailer is just as important as our present position. This is why Harrods invests in

world meeting suppliers and developing his technical skills. For instance, he has travelled to Milwaukee in the United

qualifications

welcoming those that are currently in school or at university, as well as those who have recently graduated from their

States in order to better appreciate a crucial aspect of the companys supply chain; the milling of the steel wire that is used

combined

degree. Harrods offer Undergraduate Internships, Undergraduate Work Placements, Post Graduate Work Placements and

to construct each and every flexible pipe. As Rhys says

understanding the creation of the wiring, from the steel mill

through to its packaging has allowed me to learn best practice from our suppliers whilst building an important relationship

Vocational Work Placements.


For more details please visit: www.harrodscareers.com/your-future/

for GE . He is hopeful that this and other relationships with suppliers will stand him in good stead as he progresses his
engineering career in the wider oil and gas sector.

Contact
Having spent five years with GE in Newcastle, Rhys is confident of his future. As many observers have noted the oil and
gas sector in the UK is an expanding industry that is exporting its expertise around the world. Working in a sector that
Bruce Heppenstall, GEs business leader at the flexible pipes facility in Newcastle, likens to

16

but on the sea bed , is extremely exciting and rewarding for a young engineer like Rhys.

what NASA does in space,

Organisation name: Harrods


Address: 87135 Brompton Road, Knightsbridge, London, SW1X 7XL
Tel: (0) 20 7730 1234
Email: HarrodsCareers@harrods.com
www.harrodscareers.com

17

CARRERS BOOKLET EDITION 18

17/10/13

15:46

Page 20

www.businesscasestudies.co.uk

Employee profile

www.businesscasestudies.co.uk

Exceeding expectations
Harrods prides itself in offering you so much more than just a career by
supporting you not just in work, but in your daily lifestyle as well. Harrods is a
place which gives you a voice for change and will listen to your opinion, your
views and continually seeks the satisfaction of employees across the store.

We will reward and recognise your every effort, your passion and your
determination to succeed, and will be generous in offering you benefits not just
Employees handling and inspecting Subsea equipment at the GE Oil & Gas facility in Aberdeen, UK.

through employee discount, but in a form to suit many of your personal needs.

Rhys Long has been working for GE in the oil and gas sector for five years having progressed through the companys
apprenticeship scheme. Now a trainee Production Engineer at GEs facility in Newcastle, UK, Rhys is confident that the
training scheme has left him extremely well placed to further his engineering career.

Entry level

Typical roles and qualifications

The GE Oil & Gas site in Newcastle is responsible for the design and manufacture of flexible pipes, the pipes that take oil

GCSE/A-level

For any 18 year old deciding where their future lies, our School Leavers Programme offers an exciting and challenging

and gas from well heads on the sea bed to a floating rig or ship on the surface. The wells can be up to three thousand

Standard Grade/

insight into business, working with the very best from the outset. The 18-month programme aims to educate the individual

metres below the surface and with oil exploration pushing into more extreme conditions, customers are demanding

Highers

in understanding retail, selling and more about themselves and how to work in a professional environment.
For more details please visit: www.harrodscareers.com/your-future/

products that can work at deeper depths and transport oil and gas over longer distances. The challenge facing GEs
engineers is summed up by the fact that some of its flexible pipes are designed to withstand pressures of 20,000 pounds
Apprenticeships

per square inch (psi). This is compared to around 30 psi for the average car tyre.

We offer a limited number of apprenticeships in engineering and are looking to offer apprenticeships in specialist areas
like fishmongery.
For more details please visit: www.harrodscareers.com/your-future/

Rhys is a firm believer that GEs apprenticeship scheme gave him rapid exposure and experience to this stimulating world
of subsea oil and gas:

The scheme combined a high level of training with the academic study that you receive at

university, whilst at the same time allowing me to gain valuable on the job experience.

Equally important, Rhys has

received a combination of general and specific training that allows him to work on particular projects within the flexible pipe

Graduate &

Recognising that our next generation of high-performing professionals are often just finishing university, the Harrods

Post-graduate

Graduate Programme offers recent graduates the perfect platform to fast-track their career in retail management or one of

training programme

our support functions.


Retail Graduates: Through an exciting, insightful and intense 18 month programme, graduates undergo regular training,

business, with the potential to transfer his skills to the wider subsea field in the future.

taking part in a series of seminars, workshops, on-the-job experiences, presentations and one-to-one coaching sessions.
To help graduates find the right product area they will thrive and be excited by, the programme consists of different

For example, Rhys has been responsible for a number of capital investment projects, developing his own management

placements. Starting in a selling role in a transactional area, followed by a luxury area, then taking the step up to supervisor

skills and building relationships with key suppliers. One such example is the need to reduce the time taken to remove
Rhys Long, age 24
GE Oil & Gas in
Newcastle
Position: Production
Engineer
Years at GE: 5

level, before concluding their programme as a trainee retail manager.

scrap material from the Armour line, the manufacturing stage at which two wires are applied in a helix to provide the

Specialist Graduates: Each year Harrods recruits a number of specialist graduates for areas such as IT, HR or Marketing.

flexible pipe with axial and hoop strength. In order to produce the desired outcome, Rhys led a project working closely with

These graduates will start their programme in the shop floor, learning about the retail side of the business before moving

GEs supplier to design and manufacture a machine capable of automating the process. Now installed, the machine

into their specialism after 6 months. They will be supported in their development through a series of seminars, workshops,

enables Rhys and his fellow engineers to manufacture the flexible pipes in a more efficient manner. This and other

on-the-job experiences, presentations and one-to-one coaching sessions.

examples allow Rhys to identify specific technical changes that he himself has initiated, something that he argues is

Benefits include: Competitive salary 1% commission rewarded for every purchase sold 50% company clothing
allowance A Harrods Rewards Card 22 days paid holiday Annual travel loan Optional pension plan

extremely rewarding for a young apprentice.

For more details please visit: www.harrodscareers.com/your-future/

Another crucial aspect of his apprenticeship that sets GE apart in Rhys opinion is the opportunity he has had to travel the

Work placements and

The future of Harrods as a luxury retailer is just as important as our present position. This is why Harrods invests in

world meeting suppliers and developing his technical skills. For instance, he has travelled to Milwaukee in the United

qualifications

welcoming those that are currently in school or at university, as well as those who have recently graduated from their

States in order to better appreciate a crucial aspect of the companys supply chain; the milling of the steel wire that is used

combined

degree. Harrods offer Undergraduate Internships, Undergraduate Work Placements, Post Graduate Work Placements and

to construct each and every flexible pipe. As Rhys says

understanding the creation of the wiring, from the steel mill

through to its packaging has allowed me to learn best practice from our suppliers whilst building an important relationship

Vocational Work Placements.


For more details please visit: www.harrodscareers.com/your-future/

for GE . He is hopeful that this and other relationships with suppliers will stand him in good stead as he progresses his
engineering career in the wider oil and gas sector.

Contact
Having spent five years with GE in Newcastle, Rhys is confident of his future. As many observers have noted the oil and
gas sector in the UK is an expanding industry that is exporting its expertise around the world. Working in a sector that
Bruce Heppenstall, GEs business leader at the flexible pipes facility in Newcastle, likens to

16

but on the sea bed , is extremely exciting and rewarding for a young engineer like Rhys.

what NASA does in space,

Organisation name: Harrods


Address: 87135 Brompton Road, Knightsbridge, London, SW1X 7XL
Tel: (0) 20 7730 1234
Email: HarrodsCareers@harrods.com
www.harrodscareers.com

17

CARRERS BOOKLET EDITION 18

17/10/13

15:46

Page 22

www.businesscasestudies.co.uk

Employee profiles

www.businesscasestudies.co.uk

Employee profiles

Employer of choice within luxury retail

People are at the heart of what we do

Working at Harrods means exceeding expectations and for our many, many talented employees, we strive to exceed their expectations. We

The HR departments overall purpose is to support the business in achieving its goals through finding the very best talent, providing

employ over 100 nationalities; we are ethnically diverse with employees of all age groups and from all educational backgrounds. What matters

world-class learning and development, on-the-job support, equipping our management to be inspiring, supportive managers and leaders, and

to us most is your talent and we have opportunities for the best whoever you maybe. In the next few pages we would love you to read more

providing expert business support through our network of HR business partners and advisers. Collectively we strive to be seen by you as an

about our exciting workplace and high performing employees. We hope you will be part of the team one day.

employer of choice within luxury retail.


For more details please visit: www.harrodscareers.com/career-options/head-office/human-resources/

Have you ever thought about working in Fashion Accessories?


Across the Fashion Accessories department lie some of the most lavish and luxurious collections, not just in London, but in the world. Comprising of
watches, handbags and jewellery, Fashion Accessories within Harrods is renowned for displaying and showcasing the very best luxury goods brands,

Since joining Harrods, I have been given a world of opportunities. I first started here on an internship and was

as well as providing a unique and unrivalled experience for fashionistas in every area. Our employees dont just sell, but listen, match and recommend

given opportunities I never expected, first working on the employee magazine which involved interviewing directors,

products to such a degree that they are renowned for being some of the highest selling, most successful employees within the entire store.

and then working on a book especially made for employees. My work was really well rewarded and as a student out

Find out more about working in Fashion Accessories at: www.harrodscareers.com/career-options/the-store/accessories/fashion-accessories/

of university, I was overwhelmed to be offered a permanent position. Since then I have enjoyed dealing with major
campaigns in the store, regularly speaking directly with senior members, and being given responsibilities I never

dreamed of having to deal with. Harrods has really brought out the best in me.

Since I first started a year ago I have had a taste of both sides of the store in selling and support. Starting in the

Find out more about Phil at: www.harrodscareers.com/our-people/head-office/internal-communication-phil/

Food Halls I was able to experience the fast transactional area of the business, where you have to be efficient whilst

Phil Oddy, Internal


Communication
Consultant

also maintaining the high quality of service within the business. I then moved over to Harrods Direct, where I got a
taste of what working in head office is like. Here I got to work with a lot of people within the business, understanding
processes with the overall aim of making existing processes easier. I have since moved to Luxury Watches where I am

Get your career off to a flying start with Harrods Airports

experiencing a much more relaxed area in selling but with the big challenge of enticing customers into purchasing

Since the Harrods brand has grown, demand has risen with international customers across the world wanting to be

goods worth thousands of pounds, which is extremely exciting.

Find out more about Greg at: www.harrodscareers.com/our-people/in-store/watches-greg/

Greg Eaton, a
graduate in our
Watch Department

seen with the Harrods emblem imprinted on their every product. It is for this reason that today the Harrods brand
doesnt just operate in Knightsbridge but can be seen in primary UK airports as well as in franchise sites in
50 different countries. Although the services we offer are global, Harrods assures that its quality in products and its
high standard of service is maintained whether it is within our airports or half way across the world from our

Maintain a brilliant career whilst maintaining our store

Knightsbridge store.

For passionate and enthusiastic project managers and architects, Harrods is a dream destination to work in, as the
store doesnt hold back on innovative thinking, creativity and an attitude to make anything possible.
For more details please visit: www.harrodscareers.com/career-options/head-office/store-development/

Harrods has provided me with a lot of opportunities. I have worked in a lot of challenging environments that have

pushed me and enabled me to work on my weaknesses and really improve my confidence in all areas. Harrods

The day starts at 8am accompanying my manager in his inspections of the Engine Room, picking up on the data

logs for the plant that runs 24 hours a day to identify any anomalies and pick up any minor incidents that may have

encourages growth and this is something that I have been privileged to experience.

occurred overnight i.e. burst pipes, damaged lifts or component failure. These issues would be followed up on during

Find out more about Sid at: www.harrodscareers.com/our-people/international-airports/airports-sid/

the course of the day. The rest of my day may be made of numerous Project Infrastructure meetings discussing the
design and implementation of the replacement of major engineering plant; my recent projects have included the CO2

Sid Bagdadi,
Lead Retail
Manager, Airports

Refrigeration Upgrade, Roof HVAC and Door 10 Escalator. The day may entail working on our energy consumption and
liaising with the various external bodies that audit our compliance for relevant legislation, providing the necessary
reports, as well as dealing with any operational problems that may arise from an incident relating to a lift or escalator

18

Aseai Zlaoui,
Engineering and
Energy Manager,
Store Operations

to lighting control. In addition I am responsible for all Engineering & Building Maintenance external contracts, be it for
maintenance or one off projects, ensuring that that the pre-qualification of contractors the tendering and appointment
is in line with the company procedure and our risk is managed.

Find out more about Aseai at: www.harrodscareers.com/our-people/head-office/store-operations-aseai/

A whole world of opportunities


With over three hundred departments, a new head office and distribution centre, the expansion of our Hotel, Estate
Agency, Banking and Harrods branded products across the world, there is only one place to come for a truly
exceptional career. If you regularly exceed expectations, then please visit: www.harrodscareers.com

19

CARRERS BOOKLET EDITION 18

17/10/13

15:46

Page 22

www.businesscasestudies.co.uk

Employee profiles

www.businesscasestudies.co.uk

Employee profiles

Employer of choice within luxury retail

People are at the heart of what we do

Working at Harrods means exceeding expectations and for our many, many talented employees, we strive to exceed their expectations. We

The HR departments overall purpose is to support the business in achieving its goals through finding the very best talent, providing

employ over 100 nationalities; we are ethnically diverse with employees of all age groups and from all educational backgrounds. What matters

world-class learning and development, on-the-job support, equipping our management to be inspiring, supportive managers and leaders, and

to us most is your talent and we have opportunities for the best whoever you maybe. In the next few pages we would love you to read more

providing expert business support through our network of HR business partners and advisers. Collectively we strive to be seen by you as an

about our exciting workplace and high performing employees. We hope you will be part of the team one day.

employer of choice within luxury retail.


For more details please visit: www.harrodscareers.com/career-options/head-office/human-resources/

Have you ever thought about working in Fashion Accessories?


Across the Fashion Accessories department lie some of the most lavish and luxurious collections, not just in London, but in the world. Comprising of
watches, handbags and jewellery, Fashion Accessories within Harrods is renowned for displaying and showcasing the very best luxury goods brands,

Since joining Harrods, I have been given a world of opportunities. I first started here on an internship and was

as well as providing a unique and unrivalled experience for fashionistas in every area. Our employees dont just sell, but listen, match and recommend

given opportunities I never expected, first working on the employee magazine which involved interviewing directors,

products to such a degree that they are renowned for being some of the highest selling, most successful employees within the entire store.

and then working on a book especially made for employees. My work was really well rewarded and as a student out

Find out more about working in Fashion Accessories at: www.harrodscareers.com/career-options/the-store/accessories/fashion-accessories/

of university, I was overwhelmed to be offered a permanent position. Since then I have enjoyed dealing with major
campaigns in the store, regularly speaking directly with senior members, and being given responsibilities I never

dreamed of having to deal with. Harrods has really brought out the best in me.

Since I first started a year ago I have had a taste of both sides of the store in selling and support. Starting in the

Find out more about Phil at: www.harrodscareers.com/our-people/head-office/internal-communication-phil/

Food Halls I was able to experience the fast transactional area of the business, where you have to be efficient whilst

Phil Oddy, Internal


Communication
Consultant

also maintaining the high quality of service within the business. I then moved over to Harrods Direct, where I got a
taste of what working in head office is like. Here I got to work with a lot of people within the business, understanding
processes with the overall aim of making existing processes easier. I have since moved to Luxury Watches where I am

Get your career off to a flying start with Harrods Airports

experiencing a much more relaxed area in selling but with the big challenge of enticing customers into purchasing

Since the Harrods brand has grown, demand has risen with international customers across the world wanting to be

goods worth thousands of pounds, which is extremely exciting.

Find out more about Greg at: www.harrodscareers.com/our-people/in-store/watches-greg/

Greg Eaton, a
graduate in our
Watch Department

seen with the Harrods emblem imprinted on their every product. It is for this reason that today the Harrods brand
doesnt just operate in Knightsbridge but can be seen in primary UK airports as well as in franchise sites in
50 different countries. Although the services we offer are global, Harrods assures that its quality in products and its
high standard of service is maintained whether it is within our airports or half way across the world from our

Maintain a brilliant career whilst maintaining our store

Knightsbridge store.

For passionate and enthusiastic project managers and architects, Harrods is a dream destination to work in, as the
store doesnt hold back on innovative thinking, creativity and an attitude to make anything possible.
For more details please visit: www.harrodscareers.com/career-options/head-office/store-development/

Harrods has provided me with a lot of opportunities. I have worked in a lot of challenging environments that have

pushed me and enabled me to work on my weaknesses and really improve my confidence in all areas. Harrods

The day starts at 8am accompanying my manager in his inspections of the Engine Room, picking up on the data

logs for the plant that runs 24 hours a day to identify any anomalies and pick up any minor incidents that may have

encourages growth and this is something that I have been privileged to experience.

occurred overnight i.e. burst pipes, damaged lifts or component failure. These issues would be followed up on during

Find out more about Sid at: www.harrodscareers.com/our-people/international-airports/airports-sid/

the course of the day. The rest of my day may be made of numerous Project Infrastructure meetings discussing the
design and implementation of the replacement of major engineering plant; my recent projects have included the CO2

Sid Bagdadi,
Lead Retail
Manager, Airports

Refrigeration Upgrade, Roof HVAC and Door 10 Escalator. The day may entail working on our energy consumption and
liaising with the various external bodies that audit our compliance for relevant legislation, providing the necessary
reports, as well as dealing with any operational problems that may arise from an incident relating to a lift or escalator

18

Aseai Zlaoui,
Engineering and
Energy Manager,
Store Operations

to lighting control. In addition I am responsible for all Engineering & Building Maintenance external contracts, be it for
maintenance or one off projects, ensuring that that the pre-qualification of contractors the tendering and appointment
is in line with the company procedure and our risk is managed.

Find out more about Aseai at: www.harrodscareers.com/our-people/head-office/store-operations-aseai/

A whole world of opportunities


With over three hundred departments, a new head office and distribution centre, the expansion of our Hotel, Estate
Agency, Banking and Harrods branded products across the world, there is only one place to come for a truly
exceptional career. If you regularly exceed expectations, then please visit: www.harrodscareers.com

19

CARRERS BOOKLET EDITION 18

17/10/13

15:46

Page 24

www.businesscasestudies.co.uk

Careers at Hewden

www.businesscasestudies.co.uk

Employee profile

At Hewden we're committed to working in partnership with our


customers to deliver a complete supply chain solution. We are a
national business, delivering a unique multi-specialist rental service
in target market segments, driving value for our customers and
owners through disciplined execution of operational excellence and
service innovation.
Our people are recruited, trained and developed to meet our
consistently high standards. Knowledgeable, friendly and helpful,
our people are committed to the continuous improvement that
brings both business success and job satisfaction.

When I completed my university degree, I knew I wanted to work in an environment where I could put my academic

accomplishments to good use. I was attracted by careers in industries which would build my skills by providing regular
change and varied experiences. I was also considering a career in management, developing the critical skills of

Entry level

Typical roles and qualifications

GCSE/A-level
Standard Grade/
Highers

We encourage entry at this level for a wide range of opportunities across all areas of the business, from working in our
operational depots to the many career options available in our Head Office. Qualifications and experience required will
depend on the role.

Apprenticeships

We run a well established apprenticeship programme offering the best foundation for career progression in the industry. We
can give you practical hands on experience whilst gaining a nationally recognised NVQ Level at the same time.
Benefits include:
Working alongside qualified and time served practitioners from day one
Real work with genuine responsibility

a leader.
I currently work as an Operations Graduate, delivering projects to our CEO and managing multiple locations within the
depot network. My focus is to sustain and improve the efficiency and profitability of Hewdens operational model,
collaborating with experienced, technical experts across the industry.
I was very impressed by how soon I was given real responsibility at Hewden. I was actively encouraged to express any
ideas or questions I had. I think Hewden recognises my ambition and the companys attitude towards training and
development complements that desire for career progression. I am assigned senior management mentors and highly
experienced professionals who answer my questions and help to develop my understanding of Hewdens operational

Graduate &
Post-graduate
training programme

Careers at Hewden will take you straight to the centre of our business. You will be part of a highly skilled team that works
within our depot network or in one of many support roles.
We look at a longer term view of developing your capabilities and leadership potential. You will receive cross functional exposure
and work on live projects to deliver real business improvements. You will be in a real job from day one. We will consistently
encourage you to challenge current processes and ways of working, providing new ideas for operational improvement. We
recognise and encourage ambition and will provide you with mentors to help you reach your own career goals.

model both internally and externally. I feel that the supportive environment at Hewden is what makes the people and
the organisation so effective.
It can be difficult to get a feel for a companys culture before you have started working and settled into your role.
Tom Hayes,
Operations
Graduate

One of the benefits of working at a nationwide business such as Hewden is the mix of personalities, backgrounds and
cultures which can be found as a result of the diverse workforce. One particular characteristic is a strong work ethic.
People at Hewden challenge current processes and strive to improve the way things are done and thought about.

Desirable degrees: We accept applications from all degree disciplines - minimum of a 2:1.
You must be prepared to work anywhere in the UK and have a full driving licence.

The friendly nature of the people at Hewden means they appreciate the importance of a work-life balance. By being
well organised and working effectively, we can enjoy a life outside work, while still progressing on a career path.
Moreover, Hewden prides itself on its charitable work and volunteering opportunities are advertised to employees on

Work placements and


qualifications
combined

Benefits include:
Salary increase after 12 month period
Opportunity to work closely with the leadership team
Opportunity to be in a managerial role within 12-18 months

a regular basis.

For more details please visit: www.hewden.co.uk/corporate/training/careers

to development and mobility means there are some great career opportunities.

Ive been impressed with how soon people at Hewden are given real responsibility. Hewden are very positive towards
employees broadening their skill sets - through moving between teams around the depot network. Hewdens attitude

We welcome and encourage applications for work placements.

Contact
Organisation name: Hewden
Address: Trafford House, Chester Road, Manchester, M32 0RL
Tel: 0845 60 70 111

20

Email: recruitment@hewden.co.uk
www.hewden.co.uk

21

CARRERS BOOKLET EDITION 18

17/10/13

15:46

Page 24

www.businesscasestudies.co.uk

Careers at Hewden

www.businesscasestudies.co.uk

Employee profile

At Hewden we're committed to working in partnership with our


customers to deliver a complete supply chain solution. We are a
national business, delivering a unique multi-specialist rental service
in target market segments, driving value for our customers and
owners through disciplined execution of operational excellence and
service innovation.
Our people are recruited, trained and developed to meet our
consistently high standards. Knowledgeable, friendly and helpful,
our people are committed to the continuous improvement that
brings both business success and job satisfaction.

When I completed my university degree, I knew I wanted to work in an environment where I could put my academic

accomplishments to good use. I was attracted by careers in industries which would build my skills by providing regular
change and varied experiences. I was also considering a career in management, developing the critical skills of

Entry level

Typical roles and qualifications

GCSE/A-level
Standard Grade/
Highers

We encourage entry at this level for a wide range of opportunities across all areas of the business, from working in our
operational depots to the many career options available in our Head Office. Qualifications and experience required will
depend on the role.

Apprenticeships

We run a well established apprenticeship programme offering the best foundation for career progression in the industry. We
can give you practical hands on experience whilst gaining a nationally recognised NVQ Level at the same time.
Benefits include:
Working alongside qualified and time served practitioners from day one
Real work with genuine responsibility

a leader.
I currently work as an Operations Graduate, delivering projects to our CEO and managing multiple locations within the
depot network. My focus is to sustain and improve the efficiency and profitability of Hewdens operational model,
collaborating with experienced, technical experts across the industry.
I was very impressed by how soon I was given real responsibility at Hewden. I was actively encouraged to express any
ideas or questions I had. I think Hewden recognises my ambition and the companys attitude towards training and
development complements that desire for career progression. I am assigned senior management mentors and highly
experienced professionals who answer my questions and help to develop my understanding of Hewdens operational

Graduate &
Post-graduate
training programme

Careers at Hewden will take you straight to the centre of our business. You will be part of a highly skilled team that works
within our depot network or in one of many support roles.
We look at a longer term view of developing your capabilities and leadership potential. You will receive cross functional exposure
and work on live projects to deliver real business improvements. You will be in a real job from day one. We will consistently
encourage you to challenge current processes and ways of working, providing new ideas for operational improvement. We
recognise and encourage ambition and will provide you with mentors to help you reach your own career goals.

model both internally and externally. I feel that the supportive environment at Hewden is what makes the people and
the organisation so effective.
It can be difficult to get a feel for a companys culture before you have started working and settled into your role.
Tom Hayes,
Operations
Graduate

One of the benefits of working at a nationwide business such as Hewden is the mix of personalities, backgrounds and
cultures which can be found as a result of the diverse workforce. One particular characteristic is a strong work ethic.
People at Hewden challenge current processes and strive to improve the way things are done and thought about.

Desirable degrees: We accept applications from all degree disciplines - minimum of a 2:1.
You must be prepared to work anywhere in the UK and have a full driving licence.

The friendly nature of the people at Hewden means they appreciate the importance of a work-life balance. By being
well organised and working effectively, we can enjoy a life outside work, while still progressing on a career path.
Moreover, Hewden prides itself on its charitable work and volunteering opportunities are advertised to employees on

Work placements and


qualifications
combined

Benefits include:
Salary increase after 12 month period
Opportunity to work closely with the leadership team
Opportunity to be in a managerial role within 12-18 months

a regular basis.

For more details please visit: www.hewden.co.uk/corporate/training/careers

to development and mobility means there are some great career opportunities.

Ive been impressed with how soon people at Hewden are given real responsibility. Hewden are very positive towards
employees broadening their skill sets - through moving between teams around the depot network. Hewdens attitude

We welcome and encourage applications for work placements.

Contact
Organisation name: Hewden
Address: Trafford House, Chester Road, Manchester, M32 0RL
Tel: 0845 60 70 111

20

Email: recruitment@hewden.co.uk
www.hewden.co.uk

21

CARRERS BOOKLET EDITION 18

17/10/13

15:46

Page 26

ENGINEERING
ADVANTAGE

ENGINEERING
ADVANTAGE
www.businesscasestudies.co.uk

Discover your true potential

www.businesscasestudies.co.uk

Meet our graduates and interns

Already one of the UKs top 100 companies, it is our mission to become the most admired
and innovative engineering solutions business of our size anywhere in the world.
Our job is to create innovative solutions for leading international companies. Our custom
engineered valves and actuators help them respond to global mega-trends such as climate
change, resource scarcity, urbanisation and an ageing population.
To help us on our journey, were looking for graduates with a genuine desire to lead. We dont
mind which country you call home, but you must be fluent in English. Youll also be willing to
relocate to experience new and diverse cultures. After all, you could be working in any
business function at any one of our companies - and that could be anywhere in the world.
Start your leadership journey now. Show us your ambition and well equip you to make an
impact on the future of our business.

Name: Caroline Zhu


Nationality: Chinese

Entry level

Typical roles and qualifications

GCSE/A-level

Some of our facilities in the UK and around the world offer work experience for those in full time education and would need

Standard Grade/

to be contacted independently for available opportunities.

Highers

For more information please visit: www.imiplc.com/our-businesses

Place of study: Shanghai Jiao Tong University, China


Title of degree: BSc (Hons) Economics, International Economy and Trade

Apprenticeships

Year of graduation: 2011

I have worked at both TA Hydronics in Shanghai as a Sales and Marketing Co-ordinator and also in Norgren as a

Manufacturing Engineer. As part of the graduate programme in China I have accomplished things I didnt think I would

We have a range of apprenticeship schemes available across the organisation including at our Norgren, Truflo Marine,

be able to accomplish. I have had enormous scope to select the placements that are right for me and have been given

Thompson Valves and Eley businesses. For more information please visit:

real responsibility to handle the work. Learning by actually doing genuinely is the fastest way to grow in your career.

www.norgren.com/uk
www.truflomarine.com
www.thompson-valves.com
www.eleyammunition.com

Name: Paul Crowley


Graduate &

Our Global Graduate Development Programme provides our businesses with high calibre graduates and high potential

Nationality: Irish

Post-graduate

interns. Over a two year development period our graduates will undertake four assignments in different business disciplines

Place of study: University College Cork, Ireland

training programme

across the Group.

Title of degree: BEng Energy Engineering


Internship length: 3 months

We believe in the potential of our graduates. We want them to get to grips with our global business and so at least two
placements will be based outside their home country.

I would definitely recommend the internship programme. The assessment centre was an experience in itself as it is

Criteria for applications: A 2.1 degree in an engineering discipline Excellent written and spoken English with another

part of the Global Graduate Development Programme assessment centre. The wide scope that IMI offers means that

language desirable Aspiration to become a future global business leader Desire to pursue on-going professional

there is something for even the choosiest of students. The programme is well structured too with a clear focus on your

development with genuine responsibility for delivering results

personal development throughout. I find working in Norgren to be very interesting, especially because its such a
specific field of engineering. Plus, the fact that one has to leave home and immerse oneself in a new city for a summer

Start your leadership journey now.

is challenging but highly rewarding.

Show us your ambition and well equip you to make an impact on the future of our business.
For more information please visit: www.imiplc.com/careers
Work placements

Interns are recruited through the Global Graduate Development Programme and are employed to support our businesses

Name: Ganiyat Nurudeen

with combined

over a summer vacation. We maintain an on-going relationship with our interns and hope to recruit them to the two year

Nationality: Nigerian

qualifications

graduate programme at a later stage. Our under-graduates gain valuable insight into the world of engineering and make an

Place of study: Coventry University, UK

important and practical contribution to our business through their work.

Title of degree: BEng (Hons) Civil and Structural Engineering

For more information please visit: www.imiplc.com/careers

Year of graduation: 2011

Contact
Organisation name: IMI plc
Head Office Address: Lakeside, Solihull Parkway, Birmingham Business Park, Birmingham, B37 7XZ

22

I have worked in Eley as an Operations Engineer and most recently at TA Hydronics in Switzerland as a Marketing

Project Manager. The highlight of the programme for me was at the end of my first placement, when I was able to look
back and reflect on how much I had learnt in such a short space of time. It was also a very proud moment for me as I
could tangibly assess my contribution to the business in terms of cost savings and improved manufacturing processes.

Tel: 0121 717 3759

The opportunity to live in and experience a variety of cultures has enhanced my interpersonal skills and I feel I am

Email: careers@imiplc.com

learning to work with, speak to and approach people of all backgrounds and at different levels within the business in

www.imiplc.com

the most appropriate way.

23

CARRERS BOOKLET EDITION 18

17/10/13

15:46

Page 26

ENGINEERING
ADVANTAGE

ENGINEERING
ADVANTAGE
www.businesscasestudies.co.uk

Discover your true potential

www.businesscasestudies.co.uk

Meet our graduates and interns

Already one of the UKs top 100 companies, it is our mission to become the most admired
and innovative engineering solutions business of our size anywhere in the world.
Our job is to create innovative solutions for leading international companies. Our custom
engineered valves and actuators help them respond to global mega-trends such as climate
change, resource scarcity, urbanisation and an ageing population.
To help us on our journey, were looking for graduates with a genuine desire to lead. We dont
mind which country you call home, but you must be fluent in English. Youll also be willing to
relocate to experience new and diverse cultures. After all, you could be working in any
business function at any one of our companies - and that could be anywhere in the world.
Start your leadership journey now. Show us your ambition and well equip you to make an
impact on the future of our business.

Name: Caroline Zhu


Nationality: Chinese

Entry level

Typical roles and qualifications

GCSE/A-level

Some of our facilities in the UK and around the world offer work experience for those in full time education and would need

Standard Grade/

to be contacted independently for available opportunities.

Highers

For more information please visit: www.imiplc.com/our-businesses

Place of study: Shanghai Jiao Tong University, China


Title of degree: BSc (Hons) Economics, International Economy and Trade

Apprenticeships

Year of graduation: 2011

I have worked at both TA Hydronics in Shanghai as a Sales and Marketing Co-ordinator and also in Norgren as a

Manufacturing Engineer. As part of the graduate programme in China I have accomplished things I didnt think I would

We have a range of apprenticeship schemes available across the organisation including at our Norgren, Truflo Marine,

be able to accomplish. I have had enormous scope to select the placements that are right for me and have been given

Thompson Valves and Eley businesses. For more information please visit:

real responsibility to handle the work. Learning by actually doing genuinely is the fastest way to grow in your career.

www.norgren.com/uk
www.truflomarine.com
www.thompson-valves.com
www.eleyammunition.com

Name: Paul Crowley


Graduate &

Our Global Graduate Development Programme provides our businesses with high calibre graduates and high potential

Nationality: Irish

Post-graduate

interns. Over a two year development period our graduates will undertake four assignments in different business disciplines

Place of study: University College Cork, Ireland

training programme

across the Group.

Title of degree: BEng Energy Engineering


Internship length: 3 months

We believe in the potential of our graduates. We want them to get to grips with our global business and so at least two
placements will be based outside their home country.

I would definitely recommend the internship programme. The assessment centre was an experience in itself as it is

Criteria for applications: A 2.1 degree in an engineering discipline Excellent written and spoken English with another

part of the Global Graduate Development Programme assessment centre. The wide scope that IMI offers means that

language desirable Aspiration to become a future global business leader Desire to pursue on-going professional

there is something for even the choosiest of students. The programme is well structured too with a clear focus on your

development with genuine responsibility for delivering results

personal development throughout. I find working in Norgren to be very interesting, especially because its such a
specific field of engineering. Plus, the fact that one has to leave home and immerse oneself in a new city for a summer

Start your leadership journey now.

is challenging but highly rewarding.

Show us your ambition and well equip you to make an impact on the future of our business.
For more information please visit: www.imiplc.com/careers
Work placements

Interns are recruited through the Global Graduate Development Programme and are employed to support our businesses

Name: Ganiyat Nurudeen

with combined

over a summer vacation. We maintain an on-going relationship with our interns and hope to recruit them to the two year

Nationality: Nigerian

qualifications

graduate programme at a later stage. Our under-graduates gain valuable insight into the world of engineering and make an

Place of study: Coventry University, UK

important and practical contribution to our business through their work.

Title of degree: BEng (Hons) Civil and Structural Engineering

For more information please visit: www.imiplc.com/careers

Year of graduation: 2011

Contact
Organisation name: IMI plc
Head Office Address: Lakeside, Solihull Parkway, Birmingham Business Park, Birmingham, B37 7XZ

22

I have worked in Eley as an Operations Engineer and most recently at TA Hydronics in Switzerland as a Marketing

Project Manager. The highlight of the programme for me was at the end of my first placement, when I was able to look
back and reflect on how much I had learnt in such a short space of time. It was also a very proud moment for me as I
could tangibly assess my contribution to the business in terms of cost savings and improved manufacturing processes.

Tel: 0121 717 3759

The opportunity to live in and experience a variety of cultures has enhanced my interpersonal skills and I feel I am

Email: careers@imiplc.com

learning to work with, speak to and approach people of all backgrounds and at different levels within the business in

www.imiplc.com

the most appropriate way.

23

CARRERS BOOKLET EDITION 18

17/10/13

15:46

Page 28

www.businesscasestudies.co.uk

Opportunities at Johnson Matthey

www.businesscasestudies.co.uk

Employee profiles

Johnson Matthey is a leading speciality chemicals company


underpinned by science, technology and our people. A leader in
sustainable technologies, many of our products enhance the
quality of life for millions of people around the world. Johnson
Matthey is a successful global company with locations all
around the world and we place a great deal of emphasis on
developing our employees. We are a big company with a small
company feel where there is a culture of drive, individual
responsibility and common sense. We need to innovate

constantly to stay ahead in our markets and value intellect and


an entrepreneurial spirit in our people.

After graduating in June 2003 I spent a year working as a chalet host in the French Alps. On returning to the UK I

was invited for interview at Johnson Matthey in Sonning Common, Oxfordshire, UK.

I started in late May 2004, straight into the autocatalyst business unit where, as part of a team, I developed new
Entry level

Typical roles and qualifications

GCSE/A-level

We offer a range of apprenticeships for college leavers.

Standard Grade/

For more information please visit: www.matthey.com/careers

catalysts to control NOx (oxides of nitrogen) emissions from diesel vehicles. The work was very customer driven and
fast paced with tough targets and weekly reviews.

Highers

After two years an opportunity came up for me to work on an EU sponsored project on renewable hydrogen; this was
a collaboration between research institutes and companies from Germany, Denmark, Greece and Spain. The work was

Apprenticeships

Our apprenticeships provide young people with a good all round understanding of manufacturing, engineering and office
skills. A typical pattern is for the apprentice to work four days a week at a participating Johnson Matthey site, with one day a
week spent in formal education at a local college. Apprenticeships are generally in the traditional engineering disciplines.

Debra Jones,

more fundamental research than my previous role, I had more freedom and became more involved with planning and

Senior Scientist

driving my own project work and with quarterly meetings between partners, I had the chance to travel round Europe

(BSc Chemistry)

and present my results.

In April 2013, the following Johnson Matthey sites offered apprenticeships: Billingham, Clitheroe, Royston and Brimsdown in
the UK, as well as our sites in Redwitz, Germany and Zurich, Switzerland.

Following the successful completion of this project, I was seconded for six months to work for a key Johnson Matthey
client on a metallurgy project, something of which I had no previous experience. I learned a lot about metal alloy

Benefits: competitive pay and full support for education and development.

fabrication and processing and as a result of this work I had my first patent application submitted.

For more information please visit: www.matthey.com/careers/apprenticeships

In my third year at Johnson Matthey I was nominated to attend the Group Business Training Course. This was a great
Graduate &

To keep our businesses growing and to provide our customers with the services and products they need, were looking for

Post-graduate

ambitious and versatile graduates to join us in roles such as:

training programme

Research and Technology

Development and Production

Sales and Marketing

I have now returned back into a business unit sponsored project with much more responsibility. The project is exciting

Finance, HR and IT.

to work on as it will have real commercial value in the near future.

experience, learning good commercial skills and participating in personal development seminars, it gave me an
opportunity to meet other employees from different parts of the company.

Benefits: competitive pay and fantastic development opportunities.

In my time at Johnson Matthey I have experienced many areas of the business and learned a wide range of valuable

For more information please visit: www.matthey.com/careers

transferable skills. Ive now got more of an idea about the path Id like my career to take, and Im pretty sure that due

to the huge range of opportunities, itll be somewhere within Johnson Matthey.


Work placements and

Not offered at present.

qualifications
combined

Contact

24

Organisation name: Johnson Matthey Plc


Address: 5th Floor 25 Farringdon Street, London EC4A 4AB
Tel: 020 7269 8400
Email: recruit@matthey.com
www.matthey.com/careers

25

CARRERS BOOKLET EDITION 18

17/10/13

15:46

Page 28

www.businesscasestudies.co.uk

Opportunities at Johnson Matthey

www.businesscasestudies.co.uk

Employee profiles

Johnson Matthey is a leading speciality chemicals company


underpinned by science, technology and our people. A leader in
sustainable technologies, many of our products enhance the
quality of life for millions of people around the world. Johnson
Matthey is a successful global company with locations all
around the world and we place a great deal of emphasis on
developing our employees. We are a big company with a small
company feel where there is a culture of drive, individual
responsibility and common sense. We need to innovate

constantly to stay ahead in our markets and value intellect and


an entrepreneurial spirit in our people.

After graduating in June 2003 I spent a year working as a chalet host in the French Alps. On returning to the UK I

was invited for interview at Johnson Matthey in Sonning Common, Oxfordshire, UK.

I started in late May 2004, straight into the autocatalyst business unit where, as part of a team, I developed new
Entry level

Typical roles and qualifications

GCSE/A-level

We offer a range of apprenticeships for college leavers.

Standard Grade/

For more information please visit: www.matthey.com/careers

catalysts to control NOx (oxides of nitrogen) emissions from diesel vehicles. The work was very customer driven and
fast paced with tough targets and weekly reviews.

Highers

After two years an opportunity came up for me to work on an EU sponsored project on renewable hydrogen; this was
a collaboration between research institutes and companies from Germany, Denmark, Greece and Spain. The work was

Apprenticeships

Our apprenticeships provide young people with a good all round understanding of manufacturing, engineering and office
skills. A typical pattern is for the apprentice to work four days a week at a participating Johnson Matthey site, with one day a
week spent in formal education at a local college. Apprenticeships are generally in the traditional engineering disciplines.

Debra Jones,

more fundamental research than my previous role, I had more freedom and became more involved with planning and

Senior Scientist

driving my own project work and with quarterly meetings between partners, I had the chance to travel round Europe

(BSc Chemistry)

and present my results.

In April 2013, the following Johnson Matthey sites offered apprenticeships: Billingham, Clitheroe, Royston and Brimsdown in
the UK, as well as our sites in Redwitz, Germany and Zurich, Switzerland.

Following the successful completion of this project, I was seconded for six months to work for a key Johnson Matthey
client on a metallurgy project, something of which I had no previous experience. I learned a lot about metal alloy

Benefits: competitive pay and full support for education and development.

fabrication and processing and as a result of this work I had my first patent application submitted.

For more information please visit: www.matthey.com/careers/apprenticeships

In my third year at Johnson Matthey I was nominated to attend the Group Business Training Course. This was a great
Graduate &

To keep our businesses growing and to provide our customers with the services and products they need, were looking for

Post-graduate

ambitious and versatile graduates to join us in roles such as:

training programme

Research and Technology

Development and Production

Sales and Marketing

I have now returned back into a business unit sponsored project with much more responsibility. The project is exciting

Finance, HR and IT.

to work on as it will have real commercial value in the near future.

experience, learning good commercial skills and participating in personal development seminars, it gave me an
opportunity to meet other employees from different parts of the company.

Benefits: competitive pay and fantastic development opportunities.

In my time at Johnson Matthey I have experienced many areas of the business and learned a wide range of valuable

For more information please visit: www.matthey.com/careers

transferable skills. Ive now got more of an idea about the path Id like my career to take, and Im pretty sure that due

to the huge range of opportunities, itll be somewhere within Johnson Matthey.


Work placements and

Not offered at present.

qualifications
combined

Contact

24

Organisation name: Johnson Matthey Plc


Address: 5th Floor 25 Farringdon Street, London EC4A 4AB
Tel: 020 7269 8400
Email: recruit@matthey.com
www.matthey.com/careers

25

CARRERS BOOKLET EDITION 18

17/10/13

15:46

Page 30

www.businesscasestudies.co.uk

Employee profiles

www.businesscasestudies.co.uk

Want to be part of this award-winning company?


Heres what our founder, W.K. Kellogg, once said about the Kelloggs family: Whatever success I
have had in business has been a result of my good fortune in selecting employees who could do
their jobs better than I could have done them myself. Over a century later, we still know our people
are what make Kelloggs foods great and thats why were always striving to make our company
the greatest place it can possibly be.
Come grow with us at The Kellogg Company.
Were driven by a curiosity to discover new talent. Invigorating us to overcome challenges and
achieve new heights.

I joined the Emission Control Technologies (ECT) Division as a graduate process chemist in 2001, assigned to the

And as a team we each play a part, growing our company and careers every day.

scale up of new formulations for diesel engined cars. After a couple of months I was asked to supervise the transfer of
an important new product into production in the newly opened autocatalyst plant in Royston, UK. During the next six
Entry level

Typical roles and qualifications

After 12 months, and with this newly gained experience, I was given the opportunity to manage the team of people

GCSE/A-level

Not offered at present.

that provided technical support for the ECT manufacturing plants in Royston. Together we introduced over a hundred

Standard Grade/

new parts and worked with the resident process engineers on improvement projects throughout the plant.

Highers

months I visited several other ECT sites, on three continents and successfully validated numerous other new products.

David Birdsall,
Quality and
Analytical
Services Manager
(Inorganic
Chemistry PhD)

Early in 2004 it became obvious that diesel particulate filters (DPFs) for diesel engined cars were likely to become a big

Apprenticeships

We offer Mechanical/Electrical Modern Apprenticeships which are approved by the Engineering and Marine Training
Authority. Apprentices study for a B.T.E.C. qualification in engineering as a minimum, and further education beyond this

part of ECTs future revenue. At this time I was given two main objectives. Firstly, construct a Pilot Plant and assemble

qualification is also considered for successful employees.

a team of people to manufacture these parts and secondly, design the process to make these parts in full scale
production! Nothing too tricky there then! After 18 months of hard work the Pilot Plant was a 24/7 operation employing
40 people and was a crucial part in gaining the confidence of our customers to this new technology. The other half of
my team had successfully developed the new DPF manufacturing process, and were busy with plant commissioning.

Graduate &

We offer training to entry level graduates in Sales and European Finance. Other opportunities available in Human Resources,

Post-graduate

IT, Marketing, Research & Development or Supply Chain

training programme
Benefits:
Competitive salary

With the first DPF plant being commissioned I felt my job was done, and applied for a transfer to the Process

25 days holiday per year + the option to buy or sell additional days

Technologies Division of Johnson Matthey based in Billingham, UK. In October 2005 I was appointed Technical

Pension
Performance related bonus

Development Manager and led a team of chemists and engineers to develop new products for the Syngas market.

Flexi-time + summer working hours

This was a new set of people, customers and science, so a very steep learning curve for me. After two years building

Kelloggs share incentive plan

this team and developing a very exciting new product, I was assigned a new role. This was to lead a project team to

53rd week bonus payment

commercialise this new product. Since then I have been working as the link between commercial, manufacturing and

Cornflex benefit scheme

R&D to enable the strands of the project and product development to come together successfully.

Free on site gym


Free car parking
Subsidised onsite restaurant

Working in this bridging role I learnt lots of new skills and was asked to apply these further in the launch of a new
product for the methanol industry. Sitting this time within the commercial team, I helped coordinate the technical and

Work placements and

We have student placement opportunities in some of our business areas where we annually take on sandwich students

commercial offering to our customers, ensuring a consistent message and value had been applied to our offering.

qualifications

each summer for a year or 6 weeks (summer placement).

During this period I was also asked to take responsibility for the ISO 9001 Quality certification for that part of the

combined

business. This was a new area for me, but my broad knowledge of the business allowed me to analyse, shape and
develop our systems of work to be more efficient and serve our customers better whilst retaining our certification.
The most exciting part of this role was working on the integration of a newly acquired business into the Johnson
Matthey Group.

Contact
Organisation name: Kelloggs

This time spent developing processes and systems of work has eventually led me back to where I started! In April

Address: The Kellogg Building, Talbot Road, Manchester M16 0PU

2013 I returned to Royston to take up the position of Quality and Analytical Services Manager for ECT Operations, a

role which combines technical knowledge and customer interaction with the demands of world class manufacturing.

26

Tel: 0161 869 5555


Email: hrsharedservice@kellogg.com
www.kelloggs.co.uk/company/recruitment/

27

CARRERS BOOKLET EDITION 18

17/10/13

15:46

Page 30

www.businesscasestudies.co.uk

Employee profiles

www.businesscasestudies.co.uk

Want to be part of this award-winning company?


Heres what our founder, W.K. Kellogg, once said about the Kelloggs family: Whatever success I
have had in business has been a result of my good fortune in selecting employees who could do
their jobs better than I could have done them myself. Over a century later, we still know our people
are what make Kelloggs foods great and thats why were always striving to make our company
the greatest place it can possibly be.
Come grow with us at The Kellogg Company.
Were driven by a curiosity to discover new talent. Invigorating us to overcome challenges and
achieve new heights.

I joined the Emission Control Technologies (ECT) Division as a graduate process chemist in 2001, assigned to the

And as a team we each play a part, growing our company and careers every day.

scale up of new formulations for diesel engined cars. After a couple of months I was asked to supervise the transfer of
an important new product into production in the newly opened autocatalyst plant in Royston, UK. During the next six
Entry level

Typical roles and qualifications

After 12 months, and with this newly gained experience, I was given the opportunity to manage the team of people

GCSE/A-level

Not offered at present.

that provided technical support for the ECT manufacturing plants in Royston. Together we introduced over a hundred

Standard Grade/

new parts and worked with the resident process engineers on improvement projects throughout the plant.

Highers

months I visited several other ECT sites, on three continents and successfully validated numerous other new products.

David Birdsall,
Quality and
Analytical
Services Manager
(Inorganic
Chemistry PhD)

Early in 2004 it became obvious that diesel particulate filters (DPFs) for diesel engined cars were likely to become a big

Apprenticeships

We offer Mechanical/Electrical Modern Apprenticeships which are approved by the Engineering and Marine Training
Authority. Apprentices study for a B.T.E.C. qualification in engineering as a minimum, and further education beyond this

part of ECTs future revenue. At this time I was given two main objectives. Firstly, construct a Pilot Plant and assemble

qualification is also considered for successful employees.

a team of people to manufacture these parts and secondly, design the process to make these parts in full scale
production! Nothing too tricky there then! After 18 months of hard work the Pilot Plant was a 24/7 operation employing
40 people and was a crucial part in gaining the confidence of our customers to this new technology. The other half of
my team had successfully developed the new DPF manufacturing process, and were busy with plant commissioning.

Graduate &

We offer training to entry level graduates in Sales and European Finance. Other opportunities available in Human Resources,

Post-graduate

IT, Marketing, Research & Development or Supply Chain

training programme
Benefits:
Competitive salary

With the first DPF plant being commissioned I felt my job was done, and applied for a transfer to the Process

25 days holiday per year + the option to buy or sell additional days

Technologies Division of Johnson Matthey based in Billingham, UK. In October 2005 I was appointed Technical

Pension
Performance related bonus

Development Manager and led a team of chemists and engineers to develop new products for the Syngas market.

Flexi-time + summer working hours

This was a new set of people, customers and science, so a very steep learning curve for me. After two years building

Kelloggs share incentive plan

this team and developing a very exciting new product, I was assigned a new role. This was to lead a project team to

53rd week bonus payment

commercialise this new product. Since then I have been working as the link between commercial, manufacturing and

Cornflex benefit scheme

R&D to enable the strands of the project and product development to come together successfully.

Free on site gym


Free car parking
Subsidised onsite restaurant

Working in this bridging role I learnt lots of new skills and was asked to apply these further in the launch of a new
product for the methanol industry. Sitting this time within the commercial team, I helped coordinate the technical and

Work placements and

We have student placement opportunities in some of our business areas where we annually take on sandwich students

commercial offering to our customers, ensuring a consistent message and value had been applied to our offering.

qualifications

each summer for a year or 6 weeks (summer placement).

During this period I was also asked to take responsibility for the ISO 9001 Quality certification for that part of the

combined

business. This was a new area for me, but my broad knowledge of the business allowed me to analyse, shape and
develop our systems of work to be more efficient and serve our customers better whilst retaining our certification.
The most exciting part of this role was working on the integration of a newly acquired business into the Johnson
Matthey Group.

Contact
Organisation name: Kelloggs

This time spent developing processes and systems of work has eventually led me back to where I started! In April

Address: The Kellogg Building, Talbot Road, Manchester M16 0PU

2013 I returned to Royston to take up the position of Quality and Analytical Services Manager for ECT Operations, a

role which combines technical knowledge and customer interaction with the demands of world class manufacturing.

26

Tel: 0161 869 5555


Email: hrsharedservice@kellogg.com
www.kelloggs.co.uk/company/recruitment/

27

CARRERS BOOKLET EDITION 18

18/10/13

11:44

Page 32

www.businesscasestudies.co.uk

Employee profiles

www.businesscasestudies.co.uk

Working for National Grid


National Grids job is to connect people to the energy they use, safely.
We are at the heart of one of the greatest challenges facing our society
- delivering clean energy to support our world long into the future.
National Grid holds a vital position at the centre of the energy system.
We join everything up. We own and manage the grids that connect the
energy sources to the people that use it. Were the largest utility in the
UK, running systems that deliver gas and electricity across the entire
country, connecting people to the energy they use.

I studied Sociology: Media, Culture & Society at the University of Manchester, followed by a post grad in Business

Management at Manchester Business School.


Following 6 years agency-side, executing global campaigns and brand experiences for youth brands and FMCG clients,
I was thrilled to be able to bring my drive for creative excellence in-house, to some of the worlds most loved brands.

Entry level

Typical roles and qualifications

GCSE/A-level

We have two school leaver programmes to offer individuals looking for vocational training. Our Advanced Apprenticeship

Standard Grade/

Programme and our Engineer Training Programme. The entry requirements for the Advanced Apprenticeship Programme are 5

Highers

GCSEs A to C grade or equivalent qualifications. For our Engineer Training Programme you will need to have 2 A-Levels A2:

I enjoy the yin & yang of pulling from my creative background, whilst having a direct commercial impact across household
brands. My team is pacey and pro-active, meaning I leave the office more energised than when I stepped in.
Kat Towers,
Assistant Marketing
Activation Manager

I would advise anyone who is starting their career to be nosey ask people about their experiences and shadow your

grades A to C or equivalent qualifications.

career crush, youd be surprised how many people are happy to help.

Benefits Iinclude: The Advanced Apprenticeship Programme starting salary is 14,950 p.a. rising to 23,715 p.a. on
completion of the training and for the Engineer Training Programme 23,500 p.a. rising to 30,150 p.a. on completion of training.

I worked on a national soap opera for eighteen months before going to study Media and Cultural Studies at the University

Apprenticeships

Our Advanced Apprenticeship Programme has been running for over 23 years so its little wonder that it is Beacon award-winning,

of Birmingham. After I graduated, I went travelling for six months and on my return I did a range of work experience

recognised for excellence and innovation in further education training, and graded by Ofsted as outstanding in every category.

placements in media and communications. In 2008 I secured an internship at one of the North Wests leading PR agencies
and worked there for three years before joining Kelloggs in August 2011 to work in the Corporate Affairs team.

Our Engineer Training Programme was established 8 years ago to grow our own engineering talent. The programme was
developed with Aston University to provide a foundation degree in Electrical Power Engineering and Gas Transmission Engineering.

Its the most exciting, versatile job I have ever had. I get to work on some of the best known - and most loved - brands in
the country on a daily basis and am part of a dynamic enthusiastic team which is constantly delivering fantastic results. I
feel very proud to be a part of it.
No day is ever the same and you are always learning and developing your skills. You get fantastic exposure to internal and
external stakeholders which helps to elevate your profile and put you on the right path to success. Kelloggs looks after its

Graduate &

Our Graduate Development Programme offers you a fantastic insight into a number of career paths within National Grid that

Post-graduate

are crucial to its future success. These range from Technical Engineer, Commercial Analyst, Finance Analyst, Procurement

training programme

Buyer and Information Services.

Jessica Noon,
External Affairs
Senior Assistant

Benefits include: Starting salary is 25,600 Bachelors degree and 26,600 for a Masters degree with a 2,000
welcome payment.

employees well - so its not surprising that so many people start and end their

National Grid was rated 5th in the JobCrowd Top Companies for Graduates to Work for in 2013-14 and 1st for the energy

careers here. It really is a gr-r-reat place to work.

and utility sector. Also awarded Power Team of the Year in 2012 for the best in class bespoke management performance
system by the National Skills Academy for Power.

I started at Kelloggs in 2007 in the European Finance Service Centre as a Finance Analyst in the Intercompany

team. During my time in the EFSC I worked in a number of different roles while studying for my CIMA qualification
which I secured in Jan 2010.

Work placements and

We offer two undergraduate work experience programmes the 12 month industrial placement and the 12 week summer

qualifications

internship for individuals in their penultimate year of their degree. The salary is 15,600 p.a. and pro-rata for the 12 weeks.

combined

In August 2010 I relocated to Dublin as Finance Manager supporting the ROI and Benelux markets within the COE.
This role, in the Headquarters, offered me great exposure to a range of processes including budgeting and forecasting,

National Grid was rated 46th in the Ratemyplacement Top 75 Placement & Internship Employers for 2013-14.
A complete list of the degree disciplines that we accept can be found on the website
www.nationalgridcareers.com/Development-Opportunities/Students/The-Programmes/

innovation and project management while allowing me to work closely with the Commercial teams in the local markets.
During my time in Dublin I was offered the role of Sales & Planning Finance Manager in Belgium as a short term
development opportunity. This role allowed me to build on my commercial knowledge and work closely with the
Marketing and Sales teams locally. Following this role I relocated back to Manchester in December 2012 as Cutover
Finance Manager on the Pringles Integration Project.
Loretta Mills,
Financial Manager

Throughout my career at Kelloggs I have always felt valued and part of a great team as the roles I have done have
been both challenging and rewarding. My advice to others starting out is dont be afraid to try new things and have

28

the curiosity to learn. Often the projects/tasks that feel uncomfortable at first are the ones that will give you the

greatest sense of achievement and development.

Contact
Organisation name: National Grid
Address: National Grid House, Warwick Technology Park, Gallows Hill, Warwick, CV34 6DA
www.nationalgridcareers.com/Development-Opportunities

29

CARRERS BOOKLET EDITION 18

18/10/13

11:44

Page 32

www.businesscasestudies.co.uk

Employee profiles

www.businesscasestudies.co.uk

Working for National Grid


National Grids job is to connect people to the energy they use, safely.
We are at the heart of one of the greatest challenges facing our society
- delivering clean energy to support our world long into the future.
National Grid holds a vital position at the centre of the energy system.
We join everything up. We own and manage the grids that connect the
energy sources to the people that use it. Were the largest utility in the
UK, running systems that deliver gas and electricity across the entire
country, connecting people to the energy they use.

I studied Sociology: Media, Culture & Society at the University of Manchester, followed by a post grad in Business

Management at Manchester Business School.


Following 6 years agency-side, executing global campaigns and brand experiences for youth brands and FMCG clients,
I was thrilled to be able to bring my drive for creative excellence in-house, to some of the worlds most loved brands.

Entry level

Typical roles and qualifications

GCSE/A-level

We have two school leaver programmes to offer individuals looking for vocational training. Our Advanced Apprenticeship

Standard Grade/

Programme and our Engineer Training Programme. The entry requirements for the Advanced Apprenticeship Programme are 5

Highers

GCSEs A to C grade or equivalent qualifications. For our Engineer Training Programme you will need to have 2 A-Levels A2:

I enjoy the yin & yang of pulling from my creative background, whilst having a direct commercial impact across household
brands. My team is pacey and pro-active, meaning I leave the office more energised than when I stepped in.
Kat Towers,
Assistant Marketing
Activation Manager

I would advise anyone who is starting their career to be nosey ask people about their experiences and shadow your

grades A to C or equivalent qualifications.

career crush, youd be surprised how many people are happy to help.

Benefits Iinclude: The Advanced Apprenticeship Programme starting salary is 14,950 p.a. rising to 23,715 p.a. on
completion of the training and for the Engineer Training Programme 23,500 p.a. rising to 30,150 p.a. on completion of training.

I worked on a national soap opera for eighteen months before going to study Media and Cultural Studies at the University

Apprenticeships

Our Advanced Apprenticeship Programme has been running for over 23 years so its little wonder that it is Beacon award-winning,

of Birmingham. After I graduated, I went travelling for six months and on my return I did a range of work experience

recognised for excellence and innovation in further education training, and graded by Ofsted as outstanding in every category.

placements in media and communications. In 2008 I secured an internship at one of the North Wests leading PR agencies
and worked there for three years before joining Kelloggs in August 2011 to work in the Corporate Affairs team.

Our Engineer Training Programme was established 8 years ago to grow our own engineering talent. The programme was
developed with Aston University to provide a foundation degree in Electrical Power Engineering and Gas Transmission Engineering.

Its the most exciting, versatile job I have ever had. I get to work on some of the best known - and most loved - brands in
the country on a daily basis and am part of a dynamic enthusiastic team which is constantly delivering fantastic results. I
feel very proud to be a part of it.
No day is ever the same and you are always learning and developing your skills. You get fantastic exposure to internal and
external stakeholders which helps to elevate your profile and put you on the right path to success. Kelloggs looks after its

Graduate &

Our Graduate Development Programme offers you a fantastic insight into a number of career paths within National Grid that

Post-graduate

are crucial to its future success. These range from Technical Engineer, Commercial Analyst, Finance Analyst, Procurement

training programme

Buyer and Information Services.

Jessica Noon,
External Affairs
Senior Assistant

Benefits include: Starting salary is 25,600 Bachelors degree and 26,600 for a Masters degree with a 2,000
welcome payment.

employees well - so its not surprising that so many people start and end their

National Grid was rated 5th in the JobCrowd Top Companies for Graduates to Work for in 2013-14 and 1st for the energy

careers here. It really is a gr-r-reat place to work.

and utility sector. Also awarded Power Team of the Year in 2012 for the best in class bespoke management performance
system by the National Skills Academy for Power.

I started at Kelloggs in 2007 in the European Finance Service Centre as a Finance Analyst in the Intercompany

team. During my time in the EFSC I worked in a number of different roles while studying for my CIMA qualification
which I secured in Jan 2010.

Work placements and

We offer two undergraduate work experience programmes the 12 month industrial placement and the 12 week summer

qualifications

internship for individuals in their penultimate year of their degree. The salary is 15,600 p.a. and pro-rata for the 12 weeks.

combined

In August 2010 I relocated to Dublin as Finance Manager supporting the ROI and Benelux markets within the COE.
This role, in the Headquarters, offered me great exposure to a range of processes including budgeting and forecasting,

National Grid was rated 46th in the Ratemyplacement Top 75 Placement & Internship Employers for 2013-14.
A complete list of the degree disciplines that we accept can be found on the website
www.nationalgridcareers.com/Development-Opportunities/Students/The-Programmes/

innovation and project management while allowing me to work closely with the Commercial teams in the local markets.
During my time in Dublin I was offered the role of Sales & Planning Finance Manager in Belgium as a short term
development opportunity. This role allowed me to build on my commercial knowledge and work closely with the
Marketing and Sales teams locally. Following this role I relocated back to Manchester in December 2012 as Cutover
Finance Manager on the Pringles Integration Project.
Loretta Mills,
Financial Manager

Throughout my career at Kelloggs I have always felt valued and part of a great team as the roles I have done have
been both challenging and rewarding. My advice to others starting out is dont be afraid to try new things and have

28

the curiosity to learn. Often the projects/tasks that feel uncomfortable at first are the ones that will give you the

greatest sense of achievement and development.

Contact
Organisation name: National Grid
Address: National Grid House, Warwick Technology Park, Gallows Hill, Warwick, CV34 6DA
www.nationalgridcareers.com/Development-Opportunities

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Employee profiles

www.businesscasestudies.co.uk

Employee profiles

delivery electricity area of the business. Ive been working as an apprentice at

the Sellindge converter station, with my time divided equally between the

development opportunities. Ive travelled all over the country on different

training centre and site.

courses, meeting new people and networking. I then spent a year in my first

Im in the last month of a three-year apprenticeship in the maintenance

I started with National Grid in 2009 and spent 18 months on the Graduate

Development Programme Ive had lots of great training and lots of

post and after two and a half years I was in a management position. My quick
transition from graduate to managing other people and leading a team shows

Ive had lots of training courses with the other apprentices my favourites

how much commitment National Grid has to developing its people.

were the ones on National Grid equipment like circuit breakers and
transformers. Hands-on training is by far the best way to learn, though my

Every day is different and its always incredibly busy, but fun. I think thats one of

mentor has always been happy to show me the ropes and look after me.

the key messages its hard work but its a great place to be. The atmosphere is
really good, the people are nice and the job is fun, interesting and challenging.

Considering how big a company National Grid is, its surprising that you dont

National Grids got a really great culture. You can go up to anyone and ask them

feel like just a number; you still feel important, and I hope to keep

anything and theyll help. A lot of people join as an apprentice and retire in the

developing new skills and learning more, long after I finish my apprenticeship.

same company; thats a testament to the culture of the business.

National Grid looks after you and there are lots of opportunities to further

Its a really exciting place to be at the moment. National Grid is effectively

yourself. They put you with other apprentices on training courses, so you

rewiring the whole of the UK. To be a part of that lasting legacy is great. As an

meet people from different walks of life. In September I will complete my

engineer, you want to leave something behind thats better than when you

started. Thats the fun bit going home feeling that youve made a difference.

apprenticeship and begin my permanent role on site at Sellindge.

technical learning thats been passed on to me from the more experienced

engineers. The guys on site have helped me along the way and theres a

in my role you dont get bored of doing the same thing every day. I can be

very good working atmosphere everyone supports each other and works

working on a live plant, helping ensure safety on the construction site or

as a team.

meeting visitors.

The most valuable thing about the Engineer Training Programme is the

Im really enjoying being on site, seeing people work and getting more
involved in the technical side of things. As you progress through the
programme and authorisation you can start to do more and more, and feel
needed, which is great.

The National Grid Graduate Development Programme focuses on

developing you for a role in leadership. There are lots of different challenges

Mostly I work developing designs for expansion of the importation terminal


and for development of new business with a lot of focus on energy
efficiency and reducing carbon emissions for National Grid and the UK. The
best thing about working here is having the freedom to develop your own
ideas. Over time I have developed the confidence to do things on my own
initiative, which brings a lot of job satisfaction. I also feel that the work I do

The company is very keen for us to push on and go further; my manager

has some societal importance, which is a big driver for me.

started as an apprentice and now hes the site manager. If you have ambition,

you can realise it here.

During my university research project into how the UK electricity mix could look
in 2050, I discovered how critical National Grid is to moving the UK towards a
sustainable future from transporting low carbon electricity and managing the
fluctuations of renewable energy to importing gas to help bridge the energy gap

with lower-carbon fossil fuels.

30

31

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Employee profiles

www.businesscasestudies.co.uk

Employee profiles

delivery electricity area of the business. Ive been working as an apprentice at

the Sellindge converter station, with my time divided equally between the

development opportunities. Ive travelled all over the country on different

training centre and site.

courses, meeting new people and networking. I then spent a year in my first

Im in the last month of a three-year apprenticeship in the maintenance

I started with National Grid in 2009 and spent 18 months on the Graduate

Development Programme Ive had lots of great training and lots of

post and after two and a half years I was in a management position. My quick
transition from graduate to managing other people and leading a team shows

Ive had lots of training courses with the other apprentices my favourites

how much commitment National Grid has to developing its people.

were the ones on National Grid equipment like circuit breakers and
transformers. Hands-on training is by far the best way to learn, though my

Every day is different and its always incredibly busy, but fun. I think thats one of

mentor has always been happy to show me the ropes and look after me.

the key messages its hard work but its a great place to be. The atmosphere is
really good, the people are nice and the job is fun, interesting and challenging.

Considering how big a company National Grid is, its surprising that you dont

National Grids got a really great culture. You can go up to anyone and ask them

feel like just a number; you still feel important, and I hope to keep

anything and theyll help. A lot of people join as an apprentice and retire in the

developing new skills and learning more, long after I finish my apprenticeship.

same company; thats a testament to the culture of the business.

National Grid looks after you and there are lots of opportunities to further

Its a really exciting place to be at the moment. National Grid is effectively

yourself. They put you with other apprentices on training courses, so you

rewiring the whole of the UK. To be a part of that lasting legacy is great. As an

meet people from different walks of life. In September I will complete my

engineer, you want to leave something behind thats better than when you

started. Thats the fun bit going home feeling that youve made a difference.

apprenticeship and begin my permanent role on site at Sellindge.

technical learning thats been passed on to me from the more experienced

engineers. The guys on site have helped me along the way and theres a

in my role you dont get bored of doing the same thing every day. I can be

very good working atmosphere everyone supports each other and works

working on a live plant, helping ensure safety on the construction site or

as a team.

meeting visitors.

The most valuable thing about the Engineer Training Programme is the

Im really enjoying being on site, seeing people work and getting more
involved in the technical side of things. As you progress through the
programme and authorisation you can start to do more and more, and feel
needed, which is great.

The National Grid Graduate Development Programme focuses on

developing you for a role in leadership. There are lots of different challenges

Mostly I work developing designs for expansion of the importation terminal


and for development of new business with a lot of focus on energy
efficiency and reducing carbon emissions for National Grid and the UK. The
best thing about working here is having the freedom to develop your own
ideas. Over time I have developed the confidence to do things on my own
initiative, which brings a lot of job satisfaction. I also feel that the work I do

The company is very keen for us to push on and go further; my manager

has some societal importance, which is a big driver for me.

started as an apprentice and now hes the site manager. If you have ambition,

you can realise it here.

During my university research project into how the UK electricity mix could look
in 2050, I discovered how critical National Grid is to moving the UK towards a
sustainable future from transporting low carbon electricity and managing the
fluctuations of renewable energy to importing gas to help bridge the energy gap

with lower-carbon fossil fuels.

30

31

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Employee profiles

www.businesscasestudies.co.uk

The National Skills Academy for Power


The National Skills Academy for Power (the Skills Academy) works in collaboration with leading
employers, including Balfour Beatty, E.ON (UK), National Grid and Scottish Power, to develop
the quality and consistency of training in the power sector.

Joining National Grid was a good move: many industries in the UK are

very vulnerable, but National Grid is an absolutely essential service. Its a big
company with lots of scope for career progression. Its also a company that
respects peoples needs and allows them to perform.

Through Think Power, an initiative of the Skills Academy, key UK power companies and training
providers have joined together to champion the benefits of working in the power sector, which
offers: job security, a variety of work and great training and development opportunities. Think
Power aims to encourage more people into the power sector, which in the coming years will
need to recruit 50,000 technicians, craftspeople and engineers for key projects.

The fact that I have more control over what Im doing makes me feel very
aligned and loyal to the company. Im happy to take on more responsibilities

The Skills Academy works in association with Energy & Utility Skills (EU Skills) the Sector Skills

I feel positive about that and I know that my efforts will be recognised

Council (SSC) for the gas, power, waste management and water industries.

and rewarded.

Entry level

Typical roles and qualifications

GCSE/A-level
Standard Grade/
Highers

A variety of apprenticeships are available for school and college leavers.

Apprenticeships

Working alongside Think Power is a website called Brilliant Thinking. It advertises opportunities and recruits apprentices and
graduates on behalf of employers within the wider energy and utility industries. The website contains handy information
about careers in the sector, along with hints and tips on how to submit a great application form or CV.

This year has given me the chance to see that National Grid is the right

company for me, and that Im the right person for it too. You never know
what to expect coming into a work placement whether youll be treated as

The careers that are available in the energy and utilities industries are fundamental to the way we live our lives. Ensuring that
the lights stay on, our streets are clean, we have running water in our homes and that we are kept warm, are all elements of
the work that happens every day.

a student or given real-life work to do and I couldnt believe how much I


was treated as a permanent employee!

Comprehensive recruitment and training programmes are available from entry level apprenticeships, to higher
apprenticeships, scholarships, internships and graduates.
For more information please visit: www.brilliant-thinking.co.uk

Im quite career-focused and strong minded, and to know that National Grid
is going to put a lot into developing me to make me stronger as a person
and as a manager really appeals to me. I also appreciate the flexibility and
the people I work with everybodys so engaging. Ive felt part of the team
and, based on my placement year here, I know Ill have a really good career

Graduate &
Post-graduate
training programme

The Think Power website promotes the fantastic careers and benefits on offer in the power industry. It offers an online
vacancy service whereby members of the Skills Academy, including Balfour Beatty, E.ON (UK), National Grid and Scottish
Power, can post their vacancies and individuals can search and apply for jobs in the power industry.

with National Grid.


The website explains how you can get into power, what routes to take to enter and how you can progress your career. It
also offers case studies from existing power apprentices.

This placement year has allowed me to look at roles I dont like as much, and
Typical roles include: Engineers, Technicians, Electrical Control and Instrumentation, Overhead Lines person, Wind Turbine
Technicians, Design and Quality Engineers and Managers, Site Supervisors, Control Systems and Protection Engineers.

at what I do like to do. I want to go into some kind of management role.


Whether thats project management or people management Im not entirely
sure. But thats the beauty of the graduate programme it will allow me to

For more information please visit: www.thinkpowersector.co.uk

explore that in greater depth.

Work placements
with combined
qualifications

Opportunities for work placements with combined qualifications can be found on the websites above.

Contact
Organisation name: National Skills Academy for Power
Address: Friars Gate, 1011 Stratford Road, Shirley, Solihull, B90 4BN
Tel: 0845 01 323 01

32

Email: communications@power.nsacademy.co.uk
www.power.nsacademy.co.uk

33

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Employee profiles

www.businesscasestudies.co.uk

The National Skills Academy for Power


The National Skills Academy for Power (the Skills Academy) works in collaboration with leading
employers, including Balfour Beatty, E.ON (UK), National Grid and Scottish Power, to develop
the quality and consistency of training in the power sector.

Joining National Grid was a good move: many industries in the UK are

very vulnerable, but National Grid is an absolutely essential service. Its a big
company with lots of scope for career progression. Its also a company that
respects peoples needs and allows them to perform.

Through Think Power, an initiative of the Skills Academy, key UK power companies and training
providers have joined together to champion the benefits of working in the power sector, which
offers: job security, a variety of work and great training and development opportunities. Think
Power aims to encourage more people into the power sector, which in the coming years will
need to recruit 50,000 technicians, craftspeople and engineers for key projects.

The fact that I have more control over what Im doing makes me feel very
aligned and loyal to the company. Im happy to take on more responsibilities

The Skills Academy works in association with Energy & Utility Skills (EU Skills) the Sector Skills

I feel positive about that and I know that my efforts will be recognised

Council (SSC) for the gas, power, waste management and water industries.

and rewarded.

Entry level

Typical roles and qualifications

GCSE/A-level
Standard Grade/
Highers

A variety of apprenticeships are available for school and college leavers.

Apprenticeships

Working alongside Think Power is a website called Brilliant Thinking. It advertises opportunities and recruits apprentices and
graduates on behalf of employers within the wider energy and utility industries. The website contains handy information
about careers in the sector, along with hints and tips on how to submit a great application form or CV.

This year has given me the chance to see that National Grid is the right

company for me, and that Im the right person for it too. You never know
what to expect coming into a work placement whether youll be treated as

The careers that are available in the energy and utilities industries are fundamental to the way we live our lives. Ensuring that
the lights stay on, our streets are clean, we have running water in our homes and that we are kept warm, are all elements of
the work that happens every day.

a student or given real-life work to do and I couldnt believe how much I


was treated as a permanent employee!

Comprehensive recruitment and training programmes are available from entry level apprenticeships, to higher
apprenticeships, scholarships, internships and graduates.
For more information please visit: www.brilliant-thinking.co.uk

Im quite career-focused and strong minded, and to know that National Grid
is going to put a lot into developing me to make me stronger as a person
and as a manager really appeals to me. I also appreciate the flexibility and
the people I work with everybodys so engaging. Ive felt part of the team
and, based on my placement year here, I know Ill have a really good career

Graduate &
Post-graduate
training programme

The Think Power website promotes the fantastic careers and benefits on offer in the power industry. It offers an online
vacancy service whereby members of the Skills Academy, including Balfour Beatty, E.ON (UK), National Grid and Scottish
Power, can post their vacancies and individuals can search and apply for jobs in the power industry.

with National Grid.


The website explains how you can get into power, what routes to take to enter and how you can progress your career. It
also offers case studies from existing power apprentices.

This placement year has allowed me to look at roles I dont like as much, and
Typical roles include: Engineers, Technicians, Electrical Control and Instrumentation, Overhead Lines person, Wind Turbine
Technicians, Design and Quality Engineers and Managers, Site Supervisors, Control Systems and Protection Engineers.

at what I do like to do. I want to go into some kind of management role.


Whether thats project management or people management Im not entirely
sure. But thats the beauty of the graduate programme it will allow me to

For more information please visit: www.thinkpowersector.co.uk

explore that in greater depth.

Work placements
with combined
qualifications

Opportunities for work placements with combined qualifications can be found on the websites above.

Contact
Organisation name: National Skills Academy for Power
Address: Friars Gate, 1011 Stratford Road, Shirley, Solihull, B90 4BN
Tel: 0845 01 323 01

32

Email: communications@power.nsacademy.co.uk
www.power.nsacademy.co.uk

33

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Working for NATS

www.businesscasestudies.co.uk

Employee profiles

Guiding over 2 million flights carrying some 200 million passengers is no mean feat.
But thanks to a combination of state-of-the-art technology and the expertise and
dedication of our people, thats what NATS achieves over the course of a year. And its
what makes NATS such an exciting place to work.
We want you to be happy, engaged and challenged by your work. We have set ourselves
some challenging targets over the next few years and one thing is clear: we can only
achieve these through our people. We will be leading the way technically, operationally,
commercially and politically. You can help us shape the future of the aviation industry by
setting new standards in safety, service and value for all our customers.
Aidan - Air Traffic Controller Watch Manager, Cardiff Airport
NATS has over 40 manned sites across the UK, from Aberdeen to Southampton.

The weather was fine today so my shift is likely to be quite busy. When youre working hard

you know youre doing your best to help everyone in the air. Thats what makes it interesting.

Entry level

Typical roles and qualifications

GCSE/Alevel
Standard Grade/
Highers

As an Air Traffic Controller you will be at the heart of NATS business, issuing instructions and information to pilots by radio
to keep air traffic flying safely, efficiently and on time. Its a highly responsible and immensely satisfying role where safety
is key.

My shift started at noon, so I was able to spend a couple of hours in the gym first. At the
Tower, I made a cup of tea before briefing myself on the current situation. Although I am a

Well expect you to have at least five GCSEs, or equivalent, at grade C or above, including English and Maths and be over
the age of 18 on application.

Deputy Watch Manager, I wont be managing the Watch today, so Ill be operating as a
Controller for the shift.
I started controlling aircraft at 12:00, handling low level military aircraft on the radar. Its one of
the busier shifts. The traffic is varied and includes military fast jets like Tornadoes and Hawks.

Benefits: Pay whilst youre learning Contributory pension scheme Generous annual leave
Voluntary benefits and family-friendly policies A weekly accommodation payment of 60*

We handle St Athan radar approach, as well as Cardiff, and also traffic in part of Swanwicks
delegated western airspace.

Apprenticeships

Not offered at present

Graduate &
Post-graduate
training programme

NATS has many Graduate Schemes spanning across Engineering, Operational Analysis, Programmes, Supply Chain as well
as placements for candidates with backgrounds in Business Studies and Marketing.

Its pretty much non-stop for two hours with a mix of general aviation and military: the very

Across all of the schemes youll be able to develop your talents through a carefully designed mix of on-the-job and
classroom-based training. Its the ideal foundation for a career in your chosen area.

to all the pilots. After a break then, at 15:00, Im in approach radar control guiding aircraft

If youre looking to make the most of your degree, then our graduate scheme is an excellent next step. It will give you firstclass technical and interpersonal skills, invaluable hands-on experience in a professional environment, a broad industry
exposure and a well-rounded knowledge of Air Traffic Control.
Benefits: as above plus competitive starting salary.
Desirable degrees: We look for a Bachelors or Masters Degree in the relevant discipline, together with strong technical
knowledge and good analytical abilities.
Work placements
with combined
qualifications

If youre on a degree course involving a sandwich year, or youre on a gap year since starting university, our structured industrial
placements are the ideal opportunity to develop your skills. Your 12-month placement will begin in July at our Corporate and
Technical Centre (CTC) in Whiteley, Hampshire. Youll get the chance to work on live projects as an integral part of our highly
skilled teams. This will give you an invaluable insight into NATS as a business and the aviation industry generally.

slow and the very fast. The airspace is quite congested and its difficult to consistently speak
into the airport on radar and working the Swanwick delegated western airspace. Its a bit
quieter now and Im here for 90 minutes, followed by another break. Im in the visual control
room, with a great view over the airfield and across the Bristol Channel. My job now is to
guide the aircraft visually on the final stages of their flight into the airport. Most of our flights
come back between 18:30 and 19:30 in the evening; one of the busiest tower periods of the
day. After I finish my shift at 20:00, Im meeting a friend from home Ipswich whos in
Cardiff on business. When I dont have visitors, I often go out with someone from the unit,
work on home improvements or go to the gym. We do two mornings, two afternoons and
then either two day shifts or two night shifts with four days off, enough to go away for a

decent break, which is fantastic.

The Industrial Placement Schemes are not just in our technical areas such as Engineering and Operational Analysis. Many of
our corporate areas such as Supply Chain, Programmes and Marketing also have schemes. In order to be eligible, you
need to be on track to achieve a 2:1 in your degree.

Contact
Organisation name: NATS
Address: 4000 Parkway, Whiteley, Fareham, Hants, PO15 7FL
Tel: 01489 616090

34

Email: recruitment@nats.co.uk
www.nats.co.uk/careers/

35

CARRERS BOOKLET EDITION 18

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Working for NATS

www.businesscasestudies.co.uk

Employee profiles

Guiding over 2 million flights carrying some 200 million passengers is no mean feat.
But thanks to a combination of state-of-the-art technology and the expertise and
dedication of our people, thats what NATS achieves over the course of a year. And its
what makes NATS such an exciting place to work.
We want you to be happy, engaged and challenged by your work. We have set ourselves
some challenging targets over the next few years and one thing is clear: we can only
achieve these through our people. We will be leading the way technically, operationally,
commercially and politically. You can help us shape the future of the aviation industry by
setting new standards in safety, service and value for all our customers.
Aidan - Air Traffic Controller Watch Manager, Cardiff Airport
NATS has over 40 manned sites across the UK, from Aberdeen to Southampton.

The weather was fine today so my shift is likely to be quite busy. When youre working hard

you know youre doing your best to help everyone in the air. Thats what makes it interesting.

Entry level

Typical roles and qualifications

GCSE/Alevel
Standard Grade/
Highers

As an Air Traffic Controller you will be at the heart of NATS business, issuing instructions and information to pilots by radio
to keep air traffic flying safely, efficiently and on time. Its a highly responsible and immensely satisfying role where safety
is key.

My shift started at noon, so I was able to spend a couple of hours in the gym first. At the
Tower, I made a cup of tea before briefing myself on the current situation. Although I am a

Well expect you to have at least five GCSEs, or equivalent, at grade C or above, including English and Maths and be over
the age of 18 on application.

Deputy Watch Manager, I wont be managing the Watch today, so Ill be operating as a
Controller for the shift.
I started controlling aircraft at 12:00, handling low level military aircraft on the radar. Its one of
the busier shifts. The traffic is varied and includes military fast jets like Tornadoes and Hawks.

Benefits: Pay whilst youre learning Contributory pension scheme Generous annual leave
Voluntary benefits and family-friendly policies A weekly accommodation payment of 60*

We handle St Athan radar approach, as well as Cardiff, and also traffic in part of Swanwicks
delegated western airspace.

Apprenticeships

Not offered at present

Graduate &
Post-graduate
training programme

NATS has many Graduate Schemes spanning across Engineering, Operational Analysis, Programmes, Supply Chain as well
as placements for candidates with backgrounds in Business Studies and Marketing.

Its pretty much non-stop for two hours with a mix of general aviation and military: the very

Across all of the schemes youll be able to develop your talents through a carefully designed mix of on-the-job and
classroom-based training. Its the ideal foundation for a career in your chosen area.

to all the pilots. After a break then, at 15:00, Im in approach radar control guiding aircraft

If youre looking to make the most of your degree, then our graduate scheme is an excellent next step. It will give you firstclass technical and interpersonal skills, invaluable hands-on experience in a professional environment, a broad industry
exposure and a well-rounded knowledge of Air Traffic Control.
Benefits: as above plus competitive starting salary.
Desirable degrees: We look for a Bachelors or Masters Degree in the relevant discipline, together with strong technical
knowledge and good analytical abilities.
Work placements
with combined
qualifications

If youre on a degree course involving a sandwich year, or youre on a gap year since starting university, our structured industrial
placements are the ideal opportunity to develop your skills. Your 12-month placement will begin in July at our Corporate and
Technical Centre (CTC) in Whiteley, Hampshire. Youll get the chance to work on live projects as an integral part of our highly
skilled teams. This will give you an invaluable insight into NATS as a business and the aviation industry generally.

slow and the very fast. The airspace is quite congested and its difficult to consistently speak
into the airport on radar and working the Swanwick delegated western airspace. Its a bit
quieter now and Im here for 90 minutes, followed by another break. Im in the visual control
room, with a great view over the airfield and across the Bristol Channel. My job now is to
guide the aircraft visually on the final stages of their flight into the airport. Most of our flights
come back between 18:30 and 19:30 in the evening; one of the busiest tower periods of the
day. After I finish my shift at 20:00, Im meeting a friend from home Ipswich whos in
Cardiff on business. When I dont have visitors, I often go out with someone from the unit,
work on home improvements or go to the gym. We do two mornings, two afternoons and
then either two day shifts or two night shifts with four days off, enough to go away for a

decent break, which is fantastic.

The Industrial Placement Schemes are not just in our technical areas such as Engineering and Operational Analysis. Many of
our corporate areas such as Supply Chain, Programmes and Marketing also have schemes. In order to be eligible, you
need to be on track to achieve a 2:1 in your degree.

Contact
Organisation name: NATS
Address: 4000 Parkway, Whiteley, Fareham, Hants, PO15 7FL
Tel: 01489 616090

34

Email: recruitment@nats.co.uk
www.nats.co.uk/careers/

35

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Employee profiles

www.businesscasestudies.co.uk

Working at Nestl - thinking globally, acting locally


Working for Nestl means having the opportunity to be part of a business which uses local
knowledge to implement plans in local markets, whilst also calling on the expertise of its employees
and operations all around the world. Globally we employ 330,000 people in over 460 factories
worldwide! Nestl UK is a major player within the UK and Irish food industry, employing 8,000
employees across 23 sites (including 15 factories) producing some of Britains favourite brands such
as KIT KAT, NESCAF, FELIX, BUXTON and SHREDDIES. Around 95% of UK households
consume our brands and over two billion Nestl products are sold in the UK every year.

Fran - Air Traffic Controller and Group Supervisor,


London Terminal Control Centre, Swanwick.

My lifes full of contrasts. Today I spent most of the morning playing Thomas the Tank

At Nestl there are no limits to your success, if you want it well help you get it! Our Academy offers
you a lifetime of learning throughout your career, offering development and support every step of the
way to make sure that you achieve both professional and personal career fulfilment.

Entry level

Typical roles and qualifications

GCSE/A-level
Standard Grade/
Highers

Are you a school leaver that would like the opportunity to gain on the job experience at Nestl as well as a degree? Our Fast
Start Programme could be the answer. We are offering a rare opportunity to graduate whilst earning a salary in a global
business and without any tuition fee debt! Were looking for ambitious and innovative school leavers, with a genuine interest in
developing a career in the food and drink industry, to join the Nestl Academy Fast Start programme. An intensive 3-year
programme combining work-based placements in Sales, Marketing, Supply Chain and HR with blocks of study at Sheffield
Hallam University toward your BA (Hons) degree in Professional Business Practice.

Engine with my younger son, Matthew, but at work I become an adult again. I dont need to
worry about my children because my husband and I work complementary shifts and we can
look after them between us. I love my job and look forward to it. Today my shift starts at
14:00. Generally its two mornings, followed by two afternoons and two nights. I can predict it
at least a month in advance, which allows me to plan time off and book holidays.

Entry Requirements: Have achieved/expecting to achieve 300 UCAS points from three A2 Levels/ equivalent (minimum
BBB) excluding General Studies or A2 re-sits completed within the last 2 years Hold 5 GCSEs of minimum grade A* to C with
a B in Maths and English Work experience, although preferable, is not essential

It was 13:45 when I stopped in the briefing room before taking over. I control complex

Benefits include: Attractive starting salary 16,000 Studying for a degree whilst gaining work experience with a global
organisation 25 days' holiday Fully funded BA (Hons) degree in Professional Business Practice.
For more details please visit: www.nestlecareers.co.uk/html/academy/school-leavers/index.html

airspace but youre very well trained for it. I work the Ockham sector for an hour and I will
speak to about 30-35 aircraft. The longest I can work without a break is 90 minutes. So for
the next half hour I check my e-mails, grab a coffee, talk to friends: anything really, as long as

Apprenticeships

its not working on the console.

Entry Requirements: 5 GCSEs (actual or predicted) at grade C or above in Maths, English, and Science plus two other
subjects A desire to learn new skills A commitment to quality and delivering high standards Initiative and the ability to
solve problems

Later, I do a 90-minute co-ordinating session which involves answering the phones to other
sectors and airfields. I mix my time between covering the radar for 60-90 minutes with 30minute breaks or co-ordinating or supervising. This involves making sure all the people are in

Benefits include: Attractive starting salary Learn while you earn 25 days' holiday Flexible working hours
Functions: Engineering (coming soon Finance and Manufacturing)
For more details please visit: www.nestlecareers.co.uk/html/academy/apprenticeships/index.html

the right places at the right times, with the right qualifications and only working for less than
the maximum times. Im with Green Watch. Everybody on my watch feels part of a team and
we mix socially together.

Your Academy journey could start with one of our Modern Apprenticeship schemes. We offer you a structured programme of
development and coaching, and when combined with the drive and desire to exceed your limits, you also have access to a
wealth of opportunities within your business area. These roles offer a huge choice of career paths to aim for whilst studying for
your qualification and gaining invaluable real work experience.

Graduate &
Post-graduate
training programme

For ambitious and driven graduates, the Academy offers a wide range of Graduate Programmes across a number of our
business areas in: Engineering Finance HR Manufacturing & Focused Improvement Marketing Quality Assurance
Sales SHE (Safety, Health & Environment) Supply Chain IT
Our graduate development programmes offer un-paralleled opportunities to excel and develop a fulfilling career. You will
receive a detailed development programme as you look to perfect those key skills required to be our leaders of tomorrow.
You also receive cross-functional exposure and work on live projects to deliver real business improvements. Whats more,
you are in a real job from day one.

I finish at 22:00. Its my second full afternoon and I feel good; everythings gone well. Once
you take your headset off, thats it. You go home with a good feeling that youve provided a
good service to lots of aeroplanes. I get home at 22:45, Dave and I have opened a bottle of

Desirable degrees: We accept all degree disciplines however for some functions, such as engineering, we require a
functionally relevant degree

wine and had a glass. After a chat and a bit of telly its off to bed. Thats it for a while as Im
off for a few days, but Ive got an interesting course on team working coming up and Im

Benefits: As above plus Starting salary 27,000 2,000 welcome bonus Excellent Benefits Package
For more details please visit: www.nestlecareers.co.uk/html/academy/graduates/index.html

looking forward to it.

Work placements
with combined
qualifications

Our Industrial Placements and Internships offer you the chance to work in a real job for anything from 10 weeks up to a year,
as well as giving you exposure and experience of working on business projects. Our internships and placements are available
in the following functions: Marketing HR IT Marketing Finance Sales
Benefits: as above
For more details please visit: www.nestlecareers.co.uk/html/academy/placements-internships/index.html

Contact

36

Organisation name: Nestl UK Ltd


Address: 1 City Place, Gatwick, RH6 0PA
Tel: 020 8686 3333
Email: nestleacademy@uk.nestle.com
www.nestleacademy.co.uk

37

CARRERS BOOKLET EDITION 18

17/10/13

15:46

Page 40

www.businesscasestudies.co.uk

Employee profiles

www.businesscasestudies.co.uk

Working at Nestl - thinking globally, acting locally


Working for Nestl means having the opportunity to be part of a business which uses local
knowledge to implement plans in local markets, whilst also calling on the expertise of its employees
and operations all around the world. Globally we employ 330,000 people in over 460 factories
worldwide! Nestl UK is a major player within the UK and Irish food industry, employing 8,000
employees across 23 sites (including 15 factories) producing some of Britains favourite brands such
as KIT KAT, NESCAF, FELIX, BUXTON and SHREDDIES. Around 95% of UK households
consume our brands and over two billion Nestl products are sold in the UK every year.

Fran - Air Traffic Controller and Group Supervisor,


London Terminal Control Centre, Swanwick.

My lifes full of contrasts. Today I spent most of the morning playing Thomas the Tank

At Nestl there are no limits to your success, if you want it well help you get it! Our Academy offers
you a lifetime of learning throughout your career, offering development and support every step of the
way to make sure that you achieve both professional and personal career fulfilment.

Entry level

Typical roles and qualifications

GCSE/A-level
Standard Grade/
Highers

Are you a school leaver that would like the opportunity to gain on the job experience at Nestl as well as a degree? Our Fast
Start Programme could be the answer. We are offering a rare opportunity to graduate whilst earning a salary in a global
business and without any tuition fee debt! Were looking for ambitious and innovative school leavers, with a genuine interest in
developing a career in the food and drink industry, to join the Nestl Academy Fast Start programme. An intensive 3-year
programme combining work-based placements in Sales, Marketing, Supply Chain and HR with blocks of study at Sheffield
Hallam University toward your BA (Hons) degree in Professional Business Practice.

Engine with my younger son, Matthew, but at work I become an adult again. I dont need to
worry about my children because my husband and I work complementary shifts and we can
look after them between us. I love my job and look forward to it. Today my shift starts at
14:00. Generally its two mornings, followed by two afternoons and two nights. I can predict it
at least a month in advance, which allows me to plan time off and book holidays.

Entry Requirements: Have achieved/expecting to achieve 300 UCAS points from three A2 Levels/ equivalent (minimum
BBB) excluding General Studies or A2 re-sits completed within the last 2 years Hold 5 GCSEs of minimum grade A* to C with
a B in Maths and English Work experience, although preferable, is not essential

It was 13:45 when I stopped in the briefing room before taking over. I control complex

Benefits include: Attractive starting salary 16,000 Studying for a degree whilst gaining work experience with a global
organisation 25 days' holiday Fully funded BA (Hons) degree in Professional Business Practice.
For more details please visit: www.nestlecareers.co.uk/html/academy/school-leavers/index.html

airspace but youre very well trained for it. I work the Ockham sector for an hour and I will
speak to about 30-35 aircraft. The longest I can work without a break is 90 minutes. So for
the next half hour I check my e-mails, grab a coffee, talk to friends: anything really, as long as

Apprenticeships

its not working on the console.

Entry Requirements: 5 GCSEs (actual or predicted) at grade C or above in Maths, English, and Science plus two other
subjects A desire to learn new skills A commitment to quality and delivering high standards Initiative and the ability to
solve problems

Later, I do a 90-minute co-ordinating session which involves answering the phones to other
sectors and airfields. I mix my time between covering the radar for 60-90 minutes with 30minute breaks or co-ordinating or supervising. This involves making sure all the people are in

Benefits include: Attractive starting salary Learn while you earn 25 days' holiday Flexible working hours
Functions: Engineering (coming soon Finance and Manufacturing)
For more details please visit: www.nestlecareers.co.uk/html/academy/apprenticeships/index.html

the right places at the right times, with the right qualifications and only working for less than
the maximum times. Im with Green Watch. Everybody on my watch feels part of a team and
we mix socially together.

Your Academy journey could start with one of our Modern Apprenticeship schemes. We offer you a structured programme of
development and coaching, and when combined with the drive and desire to exceed your limits, you also have access to a
wealth of opportunities within your business area. These roles offer a huge choice of career paths to aim for whilst studying for
your qualification and gaining invaluable real work experience.

Graduate &
Post-graduate
training programme

For ambitious and driven graduates, the Academy offers a wide range of Graduate Programmes across a number of our
business areas in: Engineering Finance HR Manufacturing & Focused Improvement Marketing Quality Assurance
Sales SHE (Safety, Health & Environment) Supply Chain IT
Our graduate development programmes offer un-paralleled opportunities to excel and develop a fulfilling career. You will
receive a detailed development programme as you look to perfect those key skills required to be our leaders of tomorrow.
You also receive cross-functional exposure and work on live projects to deliver real business improvements. Whats more,
you are in a real job from day one.

I finish at 22:00. Its my second full afternoon and I feel good; everythings gone well. Once
you take your headset off, thats it. You go home with a good feeling that youve provided a
good service to lots of aeroplanes. I get home at 22:45, Dave and I have opened a bottle of

Desirable degrees: We accept all degree disciplines however for some functions, such as engineering, we require a
functionally relevant degree

wine and had a glass. After a chat and a bit of telly its off to bed. Thats it for a while as Im
off for a few days, but Ive got an interesting course on team working coming up and Im

Benefits: As above plus Starting salary 27,000 2,000 welcome bonus Excellent Benefits Package
For more details please visit: www.nestlecareers.co.uk/html/academy/graduates/index.html

looking forward to it.

Work placements
with combined
qualifications

Our Industrial Placements and Internships offer you the chance to work in a real job for anything from 10 weeks up to a year,
as well as giving you exposure and experience of working on business projects. Our internships and placements are available
in the following functions: Marketing HR IT Marketing Finance Sales
Benefits: as above
For more details please visit: www.nestlecareers.co.uk/html/academy/placements-internships/index.html

Contact

36

Organisation name: Nestl UK Ltd


Address: 1 City Place, Gatwick, RH6 0PA
Tel: 020 8686 3333
Email: nestleacademy@uk.nestle.com
www.nestleacademy.co.uk

37

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www.businesscasestudies.co.uk

OPITO - Nurturing skills for a new generation in oil & gas

www.businesscasestudies.co.uk

Employee profiles

OPITO, the skills body for the oil and gas industry is the focal point for learning and workforce
development. OPITO is a self-sustaining, employer and trade union led organisation committed
to ensuring the industrys workforce needs are met now and in the future. One of our key roles
is to help secure and sustain the industrys feedstock of new recruits; we achieve this by:
Raising the awareness and exposure of the industrys career opportunities
Promoting the awareness and uptake of STEM (Science, Technology, Engineering
& Maths) in education
Running key interactive careers events i.e. Energise Your Future
Oil and gas are the worlds most important energy sources and the industry offers an
extremely exciting, dynamic and challenging future that will be driven by innovation and
technological advancement. Having talented individuals with the right skills, qualifications,
ingenuity and expertise will be vital to the continuing success of this industry.
Location for job opportunities: UK and Worldwide

Stacey Walker works as an in-house Lawyer with Maersk. The role varied and involves
assisting all departments in the company with many different legal issues around the whole oil
and gas process, from exploration to production.

Entry level

Typical roles and qualifications

GCSE/A-level
Standard Grade/
Highers

There are a wide variety of careers available in the oil and gas industry in both technical and commercial disciplines, in
general the core subjects of Maths and English are a minimum requirement. These should be at a minimum of GCSE (grade
C or above), SQA Standard Grade (credit or general level), Intermediate 1 or 2 or equivalent GNVQs/general SVQs.

Apprenticeships

For Apprentice or College entry the requirements are variable depending on the nature of the course however for technical
and applied sciences the core subjects are Maths, Science or Technology/Technological Studies and English. These should
be at GCSE (grade C or above), Standard Grade (credit level) or Intermediate 2.

The job is diverse, working in an environment where you are constantly challenged and solving
problems on a daily basis. The most important skills required for the role are: attention to detail,
negotiation skills and excellent professional conduct and ethics.

your career can take you in many different directions. I feel as though my career is just

The Upstream Oil and Gas Industry Technician Training programme (visit www.opito.com for more information)
equips motivated candidates with the skills and knowledge to work offshore and onshore in four varied disciplines:
Instrument and Control Maintenance, Mechanical Maintenance, Electrical Maintenance and Process Operation. The skills
acquired on this programme are highly regarded and valued worldwide. Some companies within the industry will have
specific apprenticeship programmes for different disciplines.
Graduate &
Post-graduate
training programme

There is a constant demand for high-quality graduate applicants across the oil and gas industry with a wide range of
technical, commercial and support opportunities are available. Most opportunities are for students with degrees in
engineering and applied sciences, entry requirements will vary depending on chosen university and course (visit
www.ucas.ac.uk for more information). Openings for those who are qualified in the arts, languages, social sciences and
business studies will usually be on the commercial side of the oil industry, in areas such as marketing/communications,
business development, distribution, finance and law.
As a first step toward your career in oil and gas visit our information portal www.myoilandgascareer.com. Here you will
be able to use our online tool to match your personality to industry job roles and find details of oil and gas companies
working in the UK. Most companies have comprehensive graduate recruitment web pages containing a wealth of
information about graduate opportunities. Larger companies also visit universities to give presentations and attend careers
fairs. Most graduate training schemes are advertised during the autumn term for the following September start. In order to
succeed and compete well, good preparation is essential for effective applications and job interviews.

Work placements
with combined
qualifications

Many companies within the oil and gas industry offer both internships and work placements to students studying related
disciplines (engineering, applied sciences, etc). Most internships are offered to students in the summer before their final year,
and year-long placements almost always make up the penultimate year of a sandwich degree course. Internships/placements
are usually project-based and almost always involve some structured training.
Research shows they also improve your employability and some larger companies often sponsor successful interns through
their final year.

I always wanted to be a Lawyer and after studying Law at university I trained in the oil

and gas department of a law firm. The oil and gas industry has so many opportunities,

beginning because in oil and gas its possible to achieve so much.

Keira Hosford works as a Design Engineer in the oil and gas industry. Although the role is
mainly based onshore, she does have to travel offshore to carry out surveys before coming
back to the office to create designs for fabrication.

Every day is different, sometimes I have to work to very tight deadlines, other times

I work on longer projects. I served a 4 year apprenticeship which was great because I
got to study and work at the same time.

David Buckett is an Accountant in the oil and gas industry and works with Engineers to
determine and track the costs associated with drilling wells. The job involves working with a wide
range of people from other Accountants and Engineers to Supply Chain professionals. Working with
such a wide variety of people has allowed him to gain a lot of knowledge of the industry as whole.

Contact

I didnt set out to work in the oil and gas industry, when I was at school I wanted to

become a sportsman. However, while studying Accountancy at university, I completed a

Organisation name: OPITO


Address: Minerva House, Bruntland Road, Portlethen,Aberdeen, AB12 4QL
Tel: 01224 787800

38

Email: info@opito.com
www.opito.com

placement at an oil company and later landed a graduate job. I love the fact I have the
opportunity to study for more qualifications and I really hope to travel with my job too, I
want to see the world. The top 3 skills required for my role are the ability to multi-task,

adapt quickly and communicate well.

39

CARRERS BOOKLET EDITION 18

17/10/13

15:46

Page 42

www.businesscasestudies.co.uk

OPITO - Nurturing skills for a new generation in oil & gas

www.businesscasestudies.co.uk

Employee profiles

OPITO, the skills body for the oil and gas industry is the focal point for learning and workforce
development. OPITO is a self-sustaining, employer and trade union led organisation committed
to ensuring the industrys workforce needs are met now and in the future. One of our key roles
is to help secure and sustain the industrys feedstock of new recruits; we achieve this by:
Raising the awareness and exposure of the industrys career opportunities
Promoting the awareness and uptake of STEM (Science, Technology, Engineering
& Maths) in education
Running key interactive careers events i.e. Energise Your Future
Oil and gas are the worlds most important energy sources and the industry offers an
extremely exciting, dynamic and challenging future that will be driven by innovation and
technological advancement. Having talented individuals with the right skills, qualifications,
ingenuity and expertise will be vital to the continuing success of this industry.
Location for job opportunities: UK and Worldwide

Stacey Walker works as an in-house Lawyer with Maersk. The role varied and involves
assisting all departments in the company with many different legal issues around the whole oil
and gas process, from exploration to production.

Entry level

Typical roles and qualifications

GCSE/A-level
Standard Grade/
Highers

There are a wide variety of careers available in the oil and gas industry in both technical and commercial disciplines, in
general the core subjects of Maths and English are a minimum requirement. These should be at a minimum of GCSE (grade
C or above), SQA Standard Grade (credit or general level), Intermediate 1 or 2 or equivalent GNVQs/general SVQs.

Apprenticeships

For Apprentice or College entry the requirements are variable depending on the nature of the course however for technical
and applied sciences the core subjects are Maths, Science or Technology/Technological Studies and English. These should
be at GCSE (grade C or above), Standard Grade (credit level) or Intermediate 2.

The job is diverse, working in an environment where you are constantly challenged and solving
problems on a daily basis. The most important skills required for the role are: attention to detail,
negotiation skills and excellent professional conduct and ethics.

your career can take you in many different directions. I feel as though my career is just

The Upstream Oil and Gas Industry Technician Training programme (visit www.opito.com for more information)
equips motivated candidates with the skills and knowledge to work offshore and onshore in four varied disciplines:
Instrument and Control Maintenance, Mechanical Maintenance, Electrical Maintenance and Process Operation. The skills
acquired on this programme are highly regarded and valued worldwide. Some companies within the industry will have
specific apprenticeship programmes for different disciplines.
Graduate &
Post-graduate
training programme

There is a constant demand for high-quality graduate applicants across the oil and gas industry with a wide range of
technical, commercial and support opportunities are available. Most opportunities are for students with degrees in
engineering and applied sciences, entry requirements will vary depending on chosen university and course (visit
www.ucas.ac.uk for more information). Openings for those who are qualified in the arts, languages, social sciences and
business studies will usually be on the commercial side of the oil industry, in areas such as marketing/communications,
business development, distribution, finance and law.
As a first step toward your career in oil and gas visit our information portal www.myoilandgascareer.com. Here you will
be able to use our online tool to match your personality to industry job roles and find details of oil and gas companies
working in the UK. Most companies have comprehensive graduate recruitment web pages containing a wealth of
information about graduate opportunities. Larger companies also visit universities to give presentations and attend careers
fairs. Most graduate training schemes are advertised during the autumn term for the following September start. In order to
succeed and compete well, good preparation is essential for effective applications and job interviews.

Work placements
with combined
qualifications

Many companies within the oil and gas industry offer both internships and work placements to students studying related
disciplines (engineering, applied sciences, etc). Most internships are offered to students in the summer before their final year,
and year-long placements almost always make up the penultimate year of a sandwich degree course. Internships/placements
are usually project-based and almost always involve some structured training.
Research shows they also improve your employability and some larger companies often sponsor successful interns through
their final year.

I always wanted to be a Lawyer and after studying Law at university I trained in the oil

and gas department of a law firm. The oil and gas industry has so many opportunities,

beginning because in oil and gas its possible to achieve so much.

Keira Hosford works as a Design Engineer in the oil and gas industry. Although the role is
mainly based onshore, she does have to travel offshore to carry out surveys before coming
back to the office to create designs for fabrication.

Every day is different, sometimes I have to work to very tight deadlines, other times

I work on longer projects. I served a 4 year apprenticeship which was great because I
got to study and work at the same time.

David Buckett is an Accountant in the oil and gas industry and works with Engineers to
determine and track the costs associated with drilling wells. The job involves working with a wide
range of people from other Accountants and Engineers to Supply Chain professionals. Working with
such a wide variety of people has allowed him to gain a lot of knowledge of the industry as whole.

Contact

I didnt set out to work in the oil and gas industry, when I was at school I wanted to

become a sportsman. However, while studying Accountancy at university, I completed a

Organisation name: OPITO


Address: Minerva House, Bruntland Road, Portlethen,Aberdeen, AB12 4QL
Tel: 01224 787800

38

Email: info@opito.com
www.opito.com

placement at an oil company and later landed a graduate job. I love the fact I have the
opportunity to study for more qualifications and I really hope to travel with my job too, I
want to see the world. The top 3 skills required for my role are the ability to multi-task,

adapt quickly and communicate well.

39

CARRERS BOOKLET EDITION 18

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Page 44

www.businesscasestudies.co.uk

Working at Portakabin Group of companies


Our people are at the heart of our business and are central to delivering our mission. To
emphasise this we have developed a set of clear values which guide the way we behave
towards our colleagues, customers, suppliers and communities.
We have a well developed approach to learning and development, reward our people with
competitive pay and a flexible benefits package, and carry out regular employee surveys. In
2011 92% of our people said that they were committed to the business and wanted to be part
of its future success and 86% were proud to work here. Our caring family ethos is reflected in
the large number of long serving employees, with 10% having more than 25 years service.

www.businesscasestudies.co.uk

Want to join a company with 200 years experience?


Sheffield Forgemasters International Ltd (SFIL), the world's largest independently owned
Forgemaster, is a world leader in supplying total engineering packages to solve industry's needs.
SFIL specialises in a broad range of heavy steel forgings and steel castings as well as stocking
steel ingot and bar. The company continues to supply an increasing global demand for high quality
engineered products to key industries such as defence, nuclear, oil and gas exploration, power
generation, marine and construction.
This year SFIL scooped the Investment in Skills title, one of just three awards handed out at the
annual NDI awards (Northern Defence Industries). This award demonstrates SFILs commitment to

We employ more than 1,400 people in the UK and Europe, providing a range of career
opportunities from manufacturing and engineering trades to a variety of professional roles in
HR, Finance, IT, Sales and Marketing.

investing in local talent. The recruitment and training of apprentices at Forgemasters has
addressed serious skills challenges and allowed key skills to be put back into British industry.

Entry level

Typical roles and qualifications

Entry level

Typical roles and qualifications

GCSE/A-level

Typical roles for school leavers include administrative and clerical support, perhaps in Finance or customer supports roles.

GCSE/A-level

A variety of apprenticeships are available for school or college leavers

Standard Grade/

Standard Grade/
Highers

We also support our people to gain further vocational qualifications, such as HNCs or HNDs which are relevant to their

Highers

professional development.
Apprenticeships
Apprenticeships

SFIL operates an award winning apprenticeships scheme across all of its operational divisions. Roles available include:

Each year we look to recruit apprentices in traditional construction and engineering trades such as joinery, electrical,

moulders/core-makers

plumbing, wood and metal work machinists.

maintenance fitters
metallurgists
welders

Ideally you will have already undertaken GCSEs or have work experience relating to these areas.

pattern makers
Graduate &

We regularly look to recruit graduates either directly into related roles to the qualifications achieved or for graduate training

laboratory chemists

Post-graduate

programmes, where we will develop your skills and experience in a particular area. For example, Purchasing, Engineering,

production operatives

training programme

Marketing or Human Resources.

business and administration.


Location: Sheffield

In all cases we provide well structured, professionally designed programmes to thoroughly develop your knowledge and

Benefits: Award-winning training and development Competitive salary Progression opportunities may include study

understanding of Portakabin Group operations and to help you to develop your career.

towards a HNC/HND or a foundation degree with a local college or university to achieve technician status.
Each year we also look to recruit a number of Commercial Trainees for our Hire Division, providing well established training

For more details please visit: www.sheffieldforgemasters.com/careers/apprenticeships

programmes to give experience and develop skills in our commercial, projects and works business areas.
In addition we sponsor our people to gain further professional qualifications such as Finance qualifications (CIMA, ACA);
Human Resources (CIPD) and Engineering (BEng) which are suitable for their roles and career progression.
Work placements and

Graduate &

SFIL offers a variety of opportunities for graduates.

Post-graduate
training programme

Benefits: as above plus Whilst on a Graduate Training Programme you will gain practical experience on the job to
supplement your studies

Whilst we do not offer these at present we have a long history of supporting work experience and placement students.

Desirable degrees: Engineering bias

qualifications

For more details please visit: www.sheffieldforgemasters.com/careers/general-vacancies

combined
Work placements and

Research and Development roles with associated qualification.

qualifications
combined

Contact
Contact
Organisation name: Portakabin
Address: Portakabin Head Office, Huntington, York, YO32 9PT
Tel: 01904 611655

40

Email: careers@portakabin.co.uk
www.portakabin.co.uk/Careers

Organisation name: Sheffield Forgemasters International Ltd


Address: HR Department, Sheffield Forgemasters International Limited, P.O. Box 286,
Brightside Lane, S9 2RW
Tel: 01142 449 071 Ext 407
Email: recruitment@sfel.com
www.sheffieldforgemasters.com

41

CARRERS BOOKLET EDITION 18

17/10/13

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Page 44

www.businesscasestudies.co.uk

Working at Portakabin Group of companies


Our people are at the heart of our business and are central to delivering our mission. To
emphasise this we have developed a set of clear values which guide the way we behave
towards our colleagues, customers, suppliers and communities.
We have a well developed approach to learning and development, reward our people with
competitive pay and a flexible benefits package, and carry out regular employee surveys. In
2011 92% of our people said that they were committed to the business and wanted to be part
of its future success and 86% were proud to work here. Our caring family ethos is reflected in
the large number of long serving employees, with 10% having more than 25 years service.

www.businesscasestudies.co.uk

Want to join a company with 200 years experience?


Sheffield Forgemasters International Ltd (SFIL), the world's largest independently owned
Forgemaster, is a world leader in supplying total engineering packages to solve industry's needs.
SFIL specialises in a broad range of heavy steel forgings and steel castings as well as stocking
steel ingot and bar. The company continues to supply an increasing global demand for high quality
engineered products to key industries such as defence, nuclear, oil and gas exploration, power
generation, marine and construction.
This year SFIL scooped the Investment in Skills title, one of just three awards handed out at the
annual NDI awards (Northern Defence Industries). This award demonstrates SFILs commitment to

We employ more than 1,400 people in the UK and Europe, providing a range of career
opportunities from manufacturing and engineering trades to a variety of professional roles in
HR, Finance, IT, Sales and Marketing.

investing in local talent. The recruitment and training of apprentices at Forgemasters has
addressed serious skills challenges and allowed key skills to be put back into British industry.

Entry level

Typical roles and qualifications

Entry level

Typical roles and qualifications

GCSE/A-level

Typical roles for school leavers include administrative and clerical support, perhaps in Finance or customer supports roles.

GCSE/A-level

A variety of apprenticeships are available for school or college leavers

Standard Grade/

Standard Grade/
Highers

We also support our people to gain further vocational qualifications, such as HNCs or HNDs which are relevant to their

Highers

professional development.
Apprenticeships
Apprenticeships

SFIL operates an award winning apprenticeships scheme across all of its operational divisions. Roles available include:

Each year we look to recruit apprentices in traditional construction and engineering trades such as joinery, electrical,

moulders/core-makers

plumbing, wood and metal work machinists.

maintenance fitters
metallurgists
welders

Ideally you will have already undertaken GCSEs or have work experience relating to these areas.

pattern makers
Graduate &

We regularly look to recruit graduates either directly into related roles to the qualifications achieved or for graduate training

laboratory chemists

Post-graduate

programmes, where we will develop your skills and experience in a particular area. For example, Purchasing, Engineering,

production operatives

training programme

Marketing or Human Resources.

business and administration.


Location: Sheffield

In all cases we provide well structured, professionally designed programmes to thoroughly develop your knowledge and

Benefits: Award-winning training and development Competitive salary Progression opportunities may include study

understanding of Portakabin Group operations and to help you to develop your career.

towards a HNC/HND or a foundation degree with a local college or university to achieve technician status.
Each year we also look to recruit a number of Commercial Trainees for our Hire Division, providing well established training

For more details please visit: www.sheffieldforgemasters.com/careers/apprenticeships

programmes to give experience and develop skills in our commercial, projects and works business areas.
In addition we sponsor our people to gain further professional qualifications such as Finance qualifications (CIMA, ACA);
Human Resources (CIPD) and Engineering (BEng) which are suitable for their roles and career progression.
Work placements and

Graduate &

SFIL offers a variety of opportunities for graduates.

Post-graduate
training programme

Benefits: as above plus Whilst on a Graduate Training Programme you will gain practical experience on the job to
supplement your studies

Whilst we do not offer these at present we have a long history of supporting work experience and placement students.

Desirable degrees: Engineering bias

qualifications

For more details please visit: www.sheffieldforgemasters.com/careers/general-vacancies

combined
Work placements and

Research and Development roles with associated qualification.

qualifications
combined

Contact
Contact
Organisation name: Portakabin
Address: Portakabin Head Office, Huntington, York, YO32 9PT
Tel: 01904 611655

40

Email: careers@portakabin.co.uk
www.portakabin.co.uk/Careers

Organisation name: Sheffield Forgemasters International Ltd


Address: HR Department, Sheffield Forgemasters International Limited, P.O. Box 286,
Brightside Lane, S9 2RW
Tel: 01142 449 071 Ext 407
Email: recruitment@sfel.com
www.sheffieldforgemasters.com

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www.businesscasestudies.co.uk

Employee profiles

www.businesscasestudies.co.uk

Employee profiles

At school, I always wanted to do something different. I was greatly inspired by a visitor to the school who was

Originally I had not considered applying for an apprenticeship, I was always insistent on staying on at school and

completing my A levels, leading to a degree. After speaking to a friend who had already completed an apprenticeship

encouraging young women to consider a career in the male dominated construction industry. I left school with 10

through Sheffield Forgemasters I realised what an apprenticeship could offer. I applied and after firstly completing a

GCSEs and went to college to complete a BTEC National Diploma in Electrical and Electronic Engineering, with the

group interview and then an individual one, I started my apprenticeship in July 2010.

intention of working in the domestic electrical sector.


I came to SFIL straight from school after completing my GCSEs, with little knowledge about the engineering sector.
Sometimes our ideas and plans can take an unexpected detour. After applying for an apprenticeship at Sheffield

SFIL has helped me to build up the knowledge and the skills I require. I have now completed a Level 2 in Performing

Forgemasters I soon found myself in the world of heavy manufacturing and engineering as an electrical maintenance

Engineering Operations, a BTEC Level 3 in Materials Engineering and I am now currently working towards a foundation

apprentice. I have since completed an NVQ Level 3 in Electrical Maintenance and am currently working towards a

degree in Materials Engineering.

HNC in Electrical and Electronic Engineering. I became a qualified Maintenance Electrician in January of this year and
My job requires me to have a wide range of knowledge throughout each sector of Sheffield Forgemasters. My main

am very pleased to be the first and currently only female maintenance employee at the company.

Hannah Berry,

role is to support projects related to the manufacture of carbon, low alloy and stainless steel grades for almost all

aged 22,

Sheffield Forgemasters has a philosophy of grow your own and is therefore very supportive in terms of responding to

Electrical

personal development needs. I recently completed a Level 3 Award in Periodic Inspection, Testing and Certification of

Maintenance

Electrical Installations which means I can carry out work for my company that historically needed to be outsourced. My

Engineer

job is varied and interesting and ranges from basic routine preventative maintenance to solving DC faults on overhead
cranes or handling major machine problems or shutdowns. If that wasnt enough, I get to work with some wonderful
people, who are more like family than work colleagues. Needless to say, I am very grateful for the opportunity to work

for such a great company.

Connor Chesman
aged 19,
Research and
Development

heavy forging and casting applications. The majority of research and development activity involves aspects of new
material development and process improvement honed by computer modelling. Trials are expensive and product size
offers no room for error, thus our industry needs to get it right first time. Computer modelling allows us to analyse
and perfect virtual scenarios before implementing products and process routes. This allows for reduced risk/cost,
technical innovation and enhanced productivity.

Engineer
Apprentice

The apprenticeship has a structured programme, with one day a week at university, where I learn the theory of
metallurgy and four days at work where I put it into practice. I know the staff at Sheffield Hallam University, my
manager, colleagues and the SFIL training manager are always available to give advice or help with problems.

I left school in 2007 having passed all my GCSEs. I decided to go to college to study A levels in my favourite
I believe a job at SFIL is a job for life, they have a great reputation and the place has a really friendly atmosphere.

subjects - maths and science. After the first year I decided that I wanted to start earning more money than my part

Many of the staff have been with the company for many years, so there is a lot of knowledge and experience around

time job would allow. I heard that Sheffield Forgemasters were looking for an apprentice Forge Estimator and having

so I know I am learning from the best.

applied for the job I was granted an interview. I soon realised that this job was just what I was looking for. As well as
enabling me to develop my interest in maths and science, I would be paid generously in addition to receiving
qualifications.
My apprenticeship is not one that would be perceived as traditional. I work in an office within the technical department
and my role involves the designing of forging profiles for a customers product. This includes producing a heat treatment
route, forging times and the cost for the material allocated to the forging. Being experienced and comfortable with
information technology and computers, I soon realised that a lot of the equations we used on a day-to-day basis could be
done by Microsoft Excel. Straight away I created spreadsheets which save us hours every week.

Daviyd
Franckeiss,

I am currently completing my third year as an apprentice and in this time I have completed a BTEC Level 3 in Materials

aged 22, Forge

Science and an NVQ Level 3 in Laboratory Associated Technical Activities. Sheffield Forgemasters is second to none

Estimator

when it comes to training their apprentices. This was made evident to me when I was offered to further my education

Apprentice

at Sheffield Hallam University with a foundation degree in Materials Science. I am currently in my first year and I am
very grateful for the opportunity, particularly in these difficult economic times. As for my career aspirations, just like the

42

Managing Director of the Forge Division who started as an apprentice, I aim to ascend within the company as high as

possible; if one day I am a director of Forgemasters then I will have happily reached my goal.

43

CARRERS BOOKLET EDITION 18

17/10/13

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Page 46

www.businesscasestudies.co.uk

Employee profiles

www.businesscasestudies.co.uk

Employee profiles

At school, I always wanted to do something different. I was greatly inspired by a visitor to the school who was

Originally I had not considered applying for an apprenticeship, I was always insistent on staying on at school and

completing my A levels, leading to a degree. After speaking to a friend who had already completed an apprenticeship

encouraging young women to consider a career in the male dominated construction industry. I left school with 10

through Sheffield Forgemasters I realised what an apprenticeship could offer. I applied and after firstly completing a

GCSEs and went to college to complete a BTEC National Diploma in Electrical and Electronic Engineering, with the

group interview and then an individual one, I started my apprenticeship in July 2010.

intention of working in the domestic electrical sector.


I came to SFIL straight from school after completing my GCSEs, with little knowledge about the engineering sector.
Sometimes our ideas and plans can take an unexpected detour. After applying for an apprenticeship at Sheffield

SFIL has helped me to build up the knowledge and the skills I require. I have now completed a Level 2 in Performing

Forgemasters I soon found myself in the world of heavy manufacturing and engineering as an electrical maintenance

Engineering Operations, a BTEC Level 3 in Materials Engineering and I am now currently working towards a foundation

apprentice. I have since completed an NVQ Level 3 in Electrical Maintenance and am currently working towards a

degree in Materials Engineering.

HNC in Electrical and Electronic Engineering. I became a qualified Maintenance Electrician in January of this year and
My job requires me to have a wide range of knowledge throughout each sector of Sheffield Forgemasters. My main

am very pleased to be the first and currently only female maintenance employee at the company.

Hannah Berry,

role is to support projects related to the manufacture of carbon, low alloy and stainless steel grades for almost all

aged 22,

Sheffield Forgemasters has a philosophy of grow your own and is therefore very supportive in terms of responding to

Electrical

personal development needs. I recently completed a Level 3 Award in Periodic Inspection, Testing and Certification of

Maintenance

Electrical Installations which means I can carry out work for my company that historically needed to be outsourced. My

Engineer

job is varied and interesting and ranges from basic routine preventative maintenance to solving DC faults on overhead
cranes or handling major machine problems or shutdowns. If that wasnt enough, I get to work with some wonderful
people, who are more like family than work colleagues. Needless to say, I am very grateful for the opportunity to work

for such a great company.

Connor Chesman
aged 19,
Research and
Development

heavy forging and casting applications. The majority of research and development activity involves aspects of new
material development and process improvement honed by computer modelling. Trials are expensive and product size
offers no room for error, thus our industry needs to get it right first time. Computer modelling allows us to analyse
and perfect virtual scenarios before implementing products and process routes. This allows for reduced risk/cost,
technical innovation and enhanced productivity.

Engineer
Apprentice

The apprenticeship has a structured programme, with one day a week at university, where I learn the theory of
metallurgy and four days at work where I put it into practice. I know the staff at Sheffield Hallam University, my
manager, colleagues and the SFIL training manager are always available to give advice or help with problems.

I left school in 2007 having passed all my GCSEs. I decided to go to college to study A levels in my favourite
I believe a job at SFIL is a job for life, they have a great reputation and the place has a really friendly atmosphere.

subjects - maths and science. After the first year I decided that I wanted to start earning more money than my part

Many of the staff have been with the company for many years, so there is a lot of knowledge and experience around

time job would allow. I heard that Sheffield Forgemasters were looking for an apprentice Forge Estimator and having

so I know I am learning from the best.

applied for the job I was granted an interview. I soon realised that this job was just what I was looking for. As well as
enabling me to develop my interest in maths and science, I would be paid generously in addition to receiving
qualifications.
My apprenticeship is not one that would be perceived as traditional. I work in an office within the technical department
and my role involves the designing of forging profiles for a customers product. This includes producing a heat treatment
route, forging times and the cost for the material allocated to the forging. Being experienced and comfortable with
information technology and computers, I soon realised that a lot of the equations we used on a day-to-day basis could be
done by Microsoft Excel. Straight away I created spreadsheets which save us hours every week.

Daviyd
Franckeiss,

I am currently completing my third year as an apprentice and in this time I have completed a BTEC Level 3 in Materials

aged 22, Forge

Science and an NVQ Level 3 in Laboratory Associated Technical Activities. Sheffield Forgemasters is second to none

Estimator

when it comes to training their apprentices. This was made evident to me when I was offered to further my education

Apprentice

at Sheffield Hallam University with a foundation degree in Materials Science. I am currently in my first year and I am
very grateful for the opportunity, particularly in these difficult economic times. As for my career aspirations, just like the

42

Managing Director of the Forge Division who started as an apprentice, I aim to ascend within the company as high as

possible; if one day I am a director of Forgemasters then I will have happily reached my goal.

43

CARRERS BOOKLET EDITION 18

17/10/13

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www.businesscasestudies.co.uk

Working for the largest private sector employer in the UK

www.businesscasestudies.co.uk

Employee profiles

Tesco is the UKs largest retailer offering food and non-food products (such as
clothing and general merchandise) and a variety of services which include banking,
insurance, telecoms, electrical goods and many more. We have over 530,000
colleagues around the world, with over 310,000 in the UK working in our stores,
distribution centres and offices. We have over 2,900 stores in the UK and operate
in 12 countries such as Thailand, China, Poland, Czech Republic and Turkey.
Tesco is the largest private sector employer in the UK and offers a competitive
package of pay and benefits for all jobs, whether as customer assistants or
managers in our stores, distribution centres and offices. More specialised roles
such as Marketing, Commercial, Property, IT and Finance are based at our offices
in Hertfordshire.

Entry level

Typical roles and qualifications

GCSE/'A'-level
Standard Grade/
Highers

Our Commercial Development Programme is the chance to kick start a successful career in the Commercial division as a
Trainee Buyer or Trainee Merchandiser based in our head office in Hertfordshire. Youll learn how, as the largest retailer in the
country, we keep our competitive edge within the marketplace, always putting the customer at the heart of everything we do.
Requirements: GCSEs in Maths and English, at grade C or above; 240 UCAS points; passion to work in a retail office;
hunger to succeed. Applications open in August.
Our Trainee Management Programme is a 12 month hands on, fast track management programme. Trainees are given
responsibilities from early on in their programme. With coaching and support Trainees are developed to a Line Manager role in
six months and supported in their first appointment role for the remaining six months of the programme.
Requirements: 3 A levels or equivalent, at grade C or above and 240 UCAS points. Applications open in September.
Benefits: Competitive salary, excellent benefits package and much more.
Please visit our website for more details: www.tesco-careers.com

Apprenticeships

Whats your educational background & why Tesco?

Before starting at Tesco I studied Business, English, History and General Studies for my A Levels. Once I finished

college I decided to take a gap year where I worked to save money to travel around Australia. The following year I
attended Sheffield Hallam University to study a degree in Business. I did not find the course stimulating and as soon

Clothing Apprenticeship (Level 4 Fashion qualification): Programme starts in September and runs over 2 years, where
students spend 2 x 12 month rotational placements in merchandising and buying while studying for a fashion industry
recognised qualification from Fashion Retail Academy. Applications open in September.

as I came across the Commercial Development Programme at Tesco it seemed extremely exciting so I decided this
was the route I wanted to follow. The opportunity to work at a large, ever changing company like Tesco seemed very

appealing; I knew Tesco would offer outstanding training and many promotional opportunities.

Graduate &
Post-graduate
training programme

Retail Apprenticeship (currently for internal colleagues only): City & Guilds qualification The programme starts every
September in selected stores and runs over a minimum of 12 months. Qualification Curriculum Framework (QCF) on-thejob training for QCF in Retail Level 2 practical skills and knowledge of retail.
Benefits: Same as above
Please visit our website for more details: www.tesco-careers.com

What does your typical day look like?

We offer a variety of different graduate programmes across our offices, stores and distribution centres.

working closely with our external marketing teams to ensure our point of sale posters are accurate and appealing.

During day-to-day activities I frequently interact with film studio suppliers as I aim to strengthen my negotiation skills in

Store Management Programme: A fast track programme to develop graduates to a Store Manager role after two years.
This programme gives graduates the foundations for becoming a future leader of Tesco with a target goal of Director after 5
yrs. We also have specialist pre-registration pharmacy and optometry programmes.

order to progress with my development.

What major challenges have you had to face to date?

Office Graduate Programmes: A wide range of specialist programmes including (but not limited to) Buying/ Procurement,
Marketing, Merchandising, Property, IT and Finance.
Distribution Management Programme: A fast track management programme that focuses graduates to understand all
areas of distribution and logistics management.
Requirements: 2:1 degree needed. UCAS points and degree discipline requirements vary depending on the programme.
Applications open in September.
Benefits: Same as above.
Please visit our website for more details: www.tesco-graduates.com
Work placements
with combined
qualifications

We also offer industrial placements and internship opportunities for undergraduates - please visit the website above for
more details.

I currently work as a Trainee Assistant Buyer for the Tesco DVD Department. This area is ever changing as there are

new releases every week. I have various responsibilities which include product set-up; selection and pricing whilst also

Jack Dickie
Trainee Buyer
on Commercial
Development
Programme

I have had to face various challenges since joining the Commercial Development Programme. Before I started my

ability on excel was very limited so I have had to learn and attend training courses to dramatically improve my skills in
that area. Another challenge initially was adjusting to the Monday-Friday working hours as I came straight from a year

at university, but this soon becomes routine when you enjoy your role.

What has been the biggest learning for you to date whilst on the programme?

Learning that decisions and actions you take affect Tesco stores nationwide and dealing with that responsibility.

What would your top 3 tips be for potential applicants who are considering applying for a
school leaver programme?

Contact
44

Organisation name: TESCO


Address: Tesco Stores Ltd, New Tesco House, Delamare Road, Cheshunt, Herts EN8 9SL
www.tesco-careers.com

Ask as many questions as you can people will be more than happy to help!

Take thorough notes when you are learning a process for the first time, always take in-depth notes so you
have advice to refer to.

Be enthusiastic and willing to learn.

45

CARRERS BOOKLET EDITION 18

17/10/13

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Page 48

www.businesscasestudies.co.uk

Working for the largest private sector employer in the UK

www.businesscasestudies.co.uk

Employee profiles

Tesco is the UKs largest retailer offering food and non-food products (such as
clothing and general merchandise) and a variety of services which include banking,
insurance, telecoms, electrical goods and many more. We have over 530,000
colleagues around the world, with over 310,000 in the UK working in our stores,
distribution centres and offices. We have over 2,900 stores in the UK and operate
in 12 countries such as Thailand, China, Poland, Czech Republic and Turkey.
Tesco is the largest private sector employer in the UK and offers a competitive
package of pay and benefits for all jobs, whether as customer assistants or
managers in our stores, distribution centres and offices. More specialised roles
such as Marketing, Commercial, Property, IT and Finance are based at our offices
in Hertfordshire.

Entry level

Typical roles and qualifications

GCSE/'A'-level
Standard Grade/
Highers

Our Commercial Development Programme is the chance to kick start a successful career in the Commercial division as a
Trainee Buyer or Trainee Merchandiser based in our head office in Hertfordshire. Youll learn how, as the largest retailer in the
country, we keep our competitive edge within the marketplace, always putting the customer at the heart of everything we do.
Requirements: GCSEs in Maths and English, at grade C or above; 240 UCAS points; passion to work in a retail office;
hunger to succeed. Applications open in August.
Our Trainee Management Programme is a 12 month hands on, fast track management programme. Trainees are given
responsibilities from early on in their programme. With coaching and support Trainees are developed to a Line Manager role in
six months and supported in their first appointment role for the remaining six months of the programme.
Requirements: 3 A levels or equivalent, at grade C or above and 240 UCAS points. Applications open in September.
Benefits: Competitive salary, excellent benefits package and much more.
Please visit our website for more details: www.tesco-careers.com

Apprenticeships

Whats your educational background & why Tesco?

Before starting at Tesco I studied Business, English, History and General Studies for my A Levels. Once I finished

college I decided to take a gap year where I worked to save money to travel around Australia. The following year I
attended Sheffield Hallam University to study a degree in Business. I did not find the course stimulating and as soon

Clothing Apprenticeship (Level 4 Fashion qualification): Programme starts in September and runs over 2 years, where
students spend 2 x 12 month rotational placements in merchandising and buying while studying for a fashion industry
recognised qualification from Fashion Retail Academy. Applications open in September.

as I came across the Commercial Development Programme at Tesco it seemed extremely exciting so I decided this
was the route I wanted to follow. The opportunity to work at a large, ever changing company like Tesco seemed very

appealing; I knew Tesco would offer outstanding training and many promotional opportunities.

Graduate &
Post-graduate
training programme

Retail Apprenticeship (currently for internal colleagues only): City & Guilds qualification The programme starts every
September in selected stores and runs over a minimum of 12 months. Qualification Curriculum Framework (QCF) on-thejob training for QCF in Retail Level 2 practical skills and knowledge of retail.
Benefits: Same as above
Please visit our website for more details: www.tesco-careers.com

What does your typical day look like?

We offer a variety of different graduate programmes across our offices, stores and distribution centres.

working closely with our external marketing teams to ensure our point of sale posters are accurate and appealing.

During day-to-day activities I frequently interact with film studio suppliers as I aim to strengthen my negotiation skills in

Store Management Programme: A fast track programme to develop graduates to a Store Manager role after two years.
This programme gives graduates the foundations for becoming a future leader of Tesco with a target goal of Director after 5
yrs. We also have specialist pre-registration pharmacy and optometry programmes.

order to progress with my development.

What major challenges have you had to face to date?

Office Graduate Programmes: A wide range of specialist programmes including (but not limited to) Buying/ Procurement,
Marketing, Merchandising, Property, IT and Finance.
Distribution Management Programme: A fast track management programme that focuses graduates to understand all
areas of distribution and logistics management.
Requirements: 2:1 degree needed. UCAS points and degree discipline requirements vary depending on the programme.
Applications open in September.
Benefits: Same as above.
Please visit our website for more details: www.tesco-graduates.com
Work placements
with combined
qualifications

We also offer industrial placements and internship opportunities for undergraduates - please visit the website above for
more details.

I currently work as a Trainee Assistant Buyer for the Tesco DVD Department. This area is ever changing as there are

new releases every week. I have various responsibilities which include product set-up; selection and pricing whilst also

Jack Dickie
Trainee Buyer
on Commercial
Development
Programme

I have had to face various challenges since joining the Commercial Development Programme. Before I started my

ability on excel was very limited so I have had to learn and attend training courses to dramatically improve my skills in
that area. Another challenge initially was adjusting to the Monday-Friday working hours as I came straight from a year

at university, but this soon becomes routine when you enjoy your role.

What has been the biggest learning for you to date whilst on the programme?

Learning that decisions and actions you take affect Tesco stores nationwide and dealing with that responsibility.

What would your top 3 tips be for potential applicants who are considering applying for a
school leaver programme?

Contact
44

Organisation name: TESCO


Address: Tesco Stores Ltd, New Tesco House, Delamare Road, Cheshunt, Herts EN8 9SL
www.tesco-careers.com

Ask as many questions as you can people will be more than happy to help!

Take thorough notes when you are learning a process for the first time, always take in-depth notes so you
have advice to refer to.

Be enthusiastic and willing to learn.

45

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www.businesscasestudies.co.uk

Employee profiles

Working at UNISON

Whats your educational background & why Tesco?

www.businesscasestudies.co.uk

I studied Spanish, Economics, Chemistry & General Studies at my school in Sheffield, and was accepted into

Loughborough University in 2009. However due to family commitments I left after a year and knew that it was not the

UNISON is the UKs biggest public service trade union. It represents 1.3 million members who
deliver essential services to the public. These are services that protect, enrich and change
lives. Its members work in all areas of public service.

right path for me. I stayed at home doing bits and pieces before deciding that I wanted a job with real career
prospects. I looked on a job website and came across the CDP. Right from the start I knew this was where I wanted to

be, and recognised what an opportunity it was to get on with my future.


What does your typical day look like?

The most important thing I do for my team is gather enough information for everyone else to do their job properly.

This includes sales reports, making sure there is enough stock in stores, and working with suppliers to achieve
deliveries. I report directly to my Merchandise Planner but also help the two Assistant Merchandise Planners on my
team. Most recently I have been given the opportunity to manage all the Express size stores in Central Europe for the

As a trade union, UNISON represents and supports its members in issues at work. It looks
after their welfare and campaigns for changes on their behalf. UNISON also has a role in local
and national negotiations and in collective bargaining. This is where UNISON negotiates with
employers and groups of employers for all its members collectively. One of its key roles is in
campaigning on behalf of members. This could be for changes that will benefit members
such as better wages or working conditions or against policies that threaten members jobs.
UNISON therefore campaigns against government spending cuts that will have a negative
impact on public services and those employed in this sector. Public sector cuts planned by
the coalition government in 2012 would mean more than 730,000 public service job cuts.

Home department. This proves that it doesnt matter what your background is, if you come to work and stay

UNISON employs 1200 staff, approximately 370 at the UNISON Centre in London and the
remainder in our 12 regions across the UK, including Northern Ireland.

enthusiastic, managers will recognise and reward this.

What major challenges have you had to face to date?


Helen Vaughan
Trainee
Merchandiser on
Commercial
Development
Programme

The biggest challenge I have had to face is to be confident in my role. Its often easy to fade into the background

Entry level

Typical roles and qualifications

but you have to remind yourselves that you were recruited for a reason, and a little self-belief goes a long way.

GCSE/A-level

UNISON offers a wide range of opportunities across the organisation, from people who have the potential to be trade union

What has been the biggest learning for you to date whilst on the programme?

Standard Grade/

organisers who work in our regions, supporting branch activists in recruiting, developing and representing UNISON

Highers

members, to the many career options available in our national UNISON Centre. These range from admin and support roles

The biggest difference between school and the programme is that you dont get half days at work! It is a full-time

job and that commitment is quite a big thing to get your head around if youre used to doing 9-3 at school or college.

to the highly-skilled negotiators who set national bargaining policies and standards, legal advisors, policy and campaigns

Time management is key to staying on top of things but there are plenty of training courses that can teach you how to

specialists and IT or communications staff. Qualifications will vary depending on the role.

be more effective with your time.

Benefits: 32 days annual leave plus 11 public and extra statutory holidays UNISON staff pension scheme Relocation
expenses (where applicable) Car (where needed for the post) Interest-free season ticket loan Cycle-to-work scheme

What would your top 3 tips be for potential applicants who are considering applying for a

Time off for public duties Full training and development support Parental/carers leave Maternity leave Adoption leave

school leaver programme?

Job share scheme Childcare allowance/childcare voucher scheme Employee assistance programme Occupational

The top 3 tips I would give to potential applicants are to always be optimistic, ask questions and dont be afraid to

health scheme.

stand up for what you believe in. Oh and write everything down!

Apprenticeships

UNISON is currently developing an apprenticeship scheme in administration and campaigning.

Graduate &

UNISON is a supporter of lifelong learning and encourages all staff to undertake study that will help them develop in their

Post-graduate

jobs and their careers. The Learning Support Scheme is a programme of support for staff who wish to undertake a course

training programme

of study to enable them to gain further qualifications e.g. graduate degrees, post-graduate and professional qualifications.

Work placements

Not offered at present.

with combined
qualifications

Contact
Organisation name: UNISON
Address: UNISON Centre, 130 Euston Road, London NW1 2AY

46

Tel: 0845 355 0845


www.unison.org.uk/jobs

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Employee profiles

Working at UNISON

Whats your educational background & why Tesco?

www.businesscasestudies.co.uk

I studied Spanish, Economics, Chemistry & General Studies at my school in Sheffield, and was accepted into

Loughborough University in 2009. However due to family commitments I left after a year and knew that it was not the

UNISON is the UKs biggest public service trade union. It represents 1.3 million members who
deliver essential services to the public. These are services that protect, enrich and change
lives. Its members work in all areas of public service.

right path for me. I stayed at home doing bits and pieces before deciding that I wanted a job with real career
prospects. I looked on a job website and came across the CDP. Right from the start I knew this was where I wanted to

be, and recognised what an opportunity it was to get on with my future.


What does your typical day look like?

The most important thing I do for my team is gather enough information for everyone else to do their job properly.

This includes sales reports, making sure there is enough stock in stores, and working with suppliers to achieve
deliveries. I report directly to my Merchandise Planner but also help the two Assistant Merchandise Planners on my
team. Most recently I have been given the opportunity to manage all the Express size stores in Central Europe for the

As a trade union, UNISON represents and supports its members in issues at work. It looks
after their welfare and campaigns for changes on their behalf. UNISON also has a role in local
and national negotiations and in collective bargaining. This is where UNISON negotiates with
employers and groups of employers for all its members collectively. One of its key roles is in
campaigning on behalf of members. This could be for changes that will benefit members
such as better wages or working conditions or against policies that threaten members jobs.
UNISON therefore campaigns against government spending cuts that will have a negative
impact on public services and those employed in this sector. Public sector cuts planned by
the coalition government in 2012 would mean more than 730,000 public service job cuts.

Home department. This proves that it doesnt matter what your background is, if you come to work and stay

UNISON employs 1200 staff, approximately 370 at the UNISON Centre in London and the
remainder in our 12 regions across the UK, including Northern Ireland.

enthusiastic, managers will recognise and reward this.

What major challenges have you had to face to date?


Helen Vaughan
Trainee
Merchandiser on
Commercial
Development
Programme

The biggest challenge I have had to face is to be confident in my role. Its often easy to fade into the background

Entry level

Typical roles and qualifications

but you have to remind yourselves that you were recruited for a reason, and a little self-belief goes a long way.

GCSE/A-level

UNISON offers a wide range of opportunities across the organisation, from people who have the potential to be trade union

What has been the biggest learning for you to date whilst on the programme?

Standard Grade/

organisers who work in our regions, supporting branch activists in recruiting, developing and representing UNISON

Highers

members, to the many career options available in our national UNISON Centre. These range from admin and support roles

The biggest difference between school and the programme is that you dont get half days at work! It is a full-time

job and that commitment is quite a big thing to get your head around if youre used to doing 9-3 at school or college.

to the highly-skilled negotiators who set national bargaining policies and standards, legal advisors, policy and campaigns

Time management is key to staying on top of things but there are plenty of training courses that can teach you how to

specialists and IT or communications staff. Qualifications will vary depending on the role.

be more effective with your time.

Benefits: 32 days annual leave plus 11 public and extra statutory holidays UNISON staff pension scheme Relocation
expenses (where applicable) Car (where needed for the post) Interest-free season ticket loan Cycle-to-work scheme

What would your top 3 tips be for potential applicants who are considering applying for a

Time off for public duties Full training and development support Parental/carers leave Maternity leave Adoption leave

school leaver programme?

Job share scheme Childcare allowance/childcare voucher scheme Employee assistance programme Occupational

The top 3 tips I would give to potential applicants are to always be optimistic, ask questions and dont be afraid to

health scheme.

stand up for what you believe in. Oh and write everything down!

Apprenticeships

UNISON is currently developing an apprenticeship scheme in administration and campaigning.

Graduate &

UNISON is a supporter of lifelong learning and encourages all staff to undertake study that will help them develop in their

Post-graduate

jobs and their careers. The Learning Support Scheme is a programme of support for staff who wish to undertake a course

training programme

of study to enable them to gain further qualifications e.g. graduate degrees, post-graduate and professional qualifications.

Work placements

Not offered at present.

with combined
qualifications

Contact
Organisation name: UNISON
Address: UNISON Centre, 130 Euston Road, London NW1 2AY

46

Tel: 0845 355 0845


www.unison.org.uk/jobs

47

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Virgin Media: a better place to live and work

www.businesscasestudies.co.uk

Fancy enjoying work?


RED
HOT

Virgin Medias mission is to be the UKs favourite entertainment and


communications brand putting our customers first in everything we do. To get
there, we need every one of the 14,000 people we employ in offices right across

HEARTFELT
SERVICE

STRAIGHT
UP

INSATIABLE
CURIOSITY

SMART
DISRUPTION

DELIGHTFULLY
SURPRISING

the country. After all, its these people who represent us and deliver heartfelt
service to our customers. Its a bonus that theyre super proud to work for us.

At Virgin Media, we look for people who arent afraid to think differently. Our people are all different ages. They come from many different
backgrounds. Naturally, youll be friendly, hard working and keen to put customers first and if you love people, and youre passionate about our

But its not just customer service that wins us fans. Our technology is right up

products, all the better. In return, youll find a company that treats you with respect, listens to your views, looks after you, and most importantly

there too. We now bring ultrafast broadband to more than half of UK homes at

encourages you to be yourself.

speeds up to 120Mb seriously quick! And thats us just getting startedalong


with our home and mobile telephone services and systems for UK organisations,

Weve loads to offer. As well as lots of benefits and the feeling you get when you love coming to work every day to make a difference, we give you

weve developed the most advanced interactive television service on the market

mega discounts on all our great products so your home can feel super connected and ready for entertaining. Plus, we know that if our people feel

combining traditional telly, on demand programming and the best of the web.

passionate about our products, our customers will, too. And not only that, but when you work for us you can also offer your mates a great discount.

Entry level

Typical roles and qualifications

GCSE/A-level
Standard Grade/
Highers

We offer a variety of apprenticeships for school and college leavers.

Apprenticeships

Graduate profile
How long have you worked at Virgin Media and what have you been up to so far?

Virgin Medias apprenticeship scheme is an amazing way to earn while you learn. It gives you the chance to experience the exciting
world of Virgin Media and study for nationally recognised qualifications. Our Intermediate apprenticeship gets you in front of our
customers to install and look after our innovative, award winning services. Youll need GCSE english and maths and ideally a
science or technology qualification too.
If you've completed your A Levels you could join us through an Advanced apprenticeship. These roles tend to be more technical
and involve looking after the maintenance and growth of our network including planning, civil engineering and network
maintenance and repair. You can also study all the way up to HNC/D level through our Higher apprenticeship. These engineers are
responsible for bespoke business to business solutions and maintain the quality of the signal on our network. You'll also work
towards CCNA and CCNP accreditation.
Benefits include: Competitive salaries 25 days paid holiday Pension scheme and many more.
For more details please visit: www.careers.virginmedia.com/apprentices

Ive been here for nearly 2 years and Im just coming to the end of my third placement. The scheme structure

involves rotating between roles, ensuring a diverse experience of the business and allowing you to generate a wide

range of skills that are key to your personal development.


How did you find the induction?

The induction provided a fantastic oversight into the journey the companys taken, and the strategic goals for the future.

Crucially, the induction made me feel comfortable that this was a place where I felt I could build a successful career.

Please can you name three characteristics you think you need to succeed on this scheme?

Drive To show willing, and eagerness to take on new responsibilities, and to make the most of the opportunities
youre presented with.
Confidence Asking questions and making mistakes are crucial elements of the learning process.

Graduate &
Post-graduate
training programme

Work placements and


qualifications
combined

Our graduate programme is designed to equip you with the skills and experience you need to set up a great career at Virgin
Media. Itll stretch you, challenge you and bring out your best side in everything you do. Youll have the opportunity to rotate
through a number of different roles which will broaden your experience and expose you to a number of areas in the business. We
have opportunities across Virgin Media, including Engineering, People, Finance and Sales.
Desirable degree: Youve obtained or youre predicted to obtain a 2:1 or above.
Benefits include: Competitive salaries at 26,000 2,000 welcome aboard bonus The potential for a 5% annual
performance bonus.
For more details please visit: www.virginmediagraduates.co.uk
We offer a 12 month internship programme to help you to kick start a career at Virgin Media. Well help you develop the skills
youve learned at university and ensure you gain real experience as a key team member in the Virgin Media family.
Youre predicted to obtain a 2:1 or above in your degree.
Benefits include: Competitive salaries at 16,500 1,000 welcome aboard bonus, plus potential bonus as above.
We offer a small number of opportunities across Virgin Media. For more details please visit: www.virginmediagraduates.co.uk

Discipline No one wants to study after a day at work, but thats a commitment you make when joining the scheme.

Max Adkins,
Finance

How has Virgin Media supported your career and ambitions?

Graduate,

Hampshire

Virgin Media has provided opportunities and exposure to all areas of the business that I simply wouldnt have had in

an entry level finance role elsewhere. My managers have constantly supported my involvement and invited me to

senior discussions, and a focus on my personal development plan gives strong direction to my career.

What do you think of Virgin Medias benefits? Is there one in particular you think really stands out?

The out of office study leave our finance graduates receive is invaluable; this benefit is certainly not afforded to my

classmates at other companies.

Why would you recommend Virgin Media to a friend?

I come to work in a positive and supportive environment. Virgin Media is the perfect place to start your career.

Contact
Organisation name: Virgin Media
Address: 270 Bartley Way, Bartleywood, Hook, RG27 9UP

48

Tel: 0800 052 0626


www.careers.virginmedia.com

49

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Page 52

www.businesscasestudies.co.uk

Virgin Media: a better place to live and work

www.businesscasestudies.co.uk

Fancy enjoying work?


RED
HOT

Virgin Medias mission is to be the UKs favourite entertainment and


communications brand putting our customers first in everything we do. To get
there, we need every one of the 14,000 people we employ in offices right across

HEARTFELT
SERVICE

STRAIGHT
UP

INSATIABLE
CURIOSITY

SMART
DISRUPTION

DELIGHTFULLY
SURPRISING

the country. After all, its these people who represent us and deliver heartfelt
service to our customers. Its a bonus that theyre super proud to work for us.

At Virgin Media, we look for people who arent afraid to think differently. Our people are all different ages. They come from many different
backgrounds. Naturally, youll be friendly, hard working and keen to put customers first and if you love people, and youre passionate about our

But its not just customer service that wins us fans. Our technology is right up

products, all the better. In return, youll find a company that treats you with respect, listens to your views, looks after you, and most importantly

there too. We now bring ultrafast broadband to more than half of UK homes at

encourages you to be yourself.

speeds up to 120Mb seriously quick! And thats us just getting startedalong


with our home and mobile telephone services and systems for UK organisations,

Weve loads to offer. As well as lots of benefits and the feeling you get when you love coming to work every day to make a difference, we give you

weve developed the most advanced interactive television service on the market

mega discounts on all our great products so your home can feel super connected and ready for entertaining. Plus, we know that if our people feel

combining traditional telly, on demand programming and the best of the web.

passionate about our products, our customers will, too. And not only that, but when you work for us you can also offer your mates a great discount.

Entry level

Typical roles and qualifications

GCSE/A-level
Standard Grade/
Highers

We offer a variety of apprenticeships for school and college leavers.

Apprenticeships

Graduate profile
How long have you worked at Virgin Media and what have you been up to so far?

Virgin Medias apprenticeship scheme is an amazing way to earn while you learn. It gives you the chance to experience the exciting
world of Virgin Media and study for nationally recognised qualifications. Our Intermediate apprenticeship gets you in front of our
customers to install and look after our innovative, award winning services. Youll need GCSE english and maths and ideally a
science or technology qualification too.
If you've completed your A Levels you could join us through an Advanced apprenticeship. These roles tend to be more technical
and involve looking after the maintenance and growth of our network including planning, civil engineering and network
maintenance and repair. You can also study all the way up to HNC/D level through our Higher apprenticeship. These engineers are
responsible for bespoke business to business solutions and maintain the quality of the signal on our network. You'll also work
towards CCNA and CCNP accreditation.
Benefits include: Competitive salaries 25 days paid holiday Pension scheme and many more.
For more details please visit: www.careers.virginmedia.com/apprentices

Ive been here for nearly 2 years and Im just coming to the end of my third placement. The scheme structure

involves rotating between roles, ensuring a diverse experience of the business and allowing you to generate a wide

range of skills that are key to your personal development.


How did you find the induction?

The induction provided a fantastic oversight into the journey the companys taken, and the strategic goals for the future.

Crucially, the induction made me feel comfortable that this was a place where I felt I could build a successful career.

Please can you name three characteristics you think you need to succeed on this scheme?

Drive To show willing, and eagerness to take on new responsibilities, and to make the most of the opportunities
youre presented with.
Confidence Asking questions and making mistakes are crucial elements of the learning process.

Graduate &
Post-graduate
training programme

Work placements and


qualifications
combined

Our graduate programme is designed to equip you with the skills and experience you need to set up a great career at Virgin
Media. Itll stretch you, challenge you and bring out your best side in everything you do. Youll have the opportunity to rotate
through a number of different roles which will broaden your experience and expose you to a number of areas in the business. We
have opportunities across Virgin Media, including Engineering, People, Finance and Sales.
Desirable degree: Youve obtained or youre predicted to obtain a 2:1 or above.
Benefits include: Competitive salaries at 26,000 2,000 welcome aboard bonus The potential for a 5% annual
performance bonus.
For more details please visit: www.virginmediagraduates.co.uk
We offer a 12 month internship programme to help you to kick start a career at Virgin Media. Well help you develop the skills
youve learned at university and ensure you gain real experience as a key team member in the Virgin Media family.
Youre predicted to obtain a 2:1 or above in your degree.
Benefits include: Competitive salaries at 16,500 1,000 welcome aboard bonus, plus potential bonus as above.
We offer a small number of opportunities across Virgin Media. For more details please visit: www.virginmediagraduates.co.uk

Discipline No one wants to study after a day at work, but thats a commitment you make when joining the scheme.

Max Adkins,
Finance

How has Virgin Media supported your career and ambitions?

Graduate,

Hampshire

Virgin Media has provided opportunities and exposure to all areas of the business that I simply wouldnt have had in

an entry level finance role elsewhere. My managers have constantly supported my involvement and invited me to

senior discussions, and a focus on my personal development plan gives strong direction to my career.

What do you think of Virgin Medias benefits? Is there one in particular you think really stands out?

The out of office study leave our finance graduates receive is invaluable; this benefit is certainly not afforded to my

classmates at other companies.

Why would you recommend Virgin Media to a friend?

I come to work in a positive and supportive environment. Virgin Media is the perfect place to start your career.

Contact
Organisation name: Virgin Media
Address: 270 Bartley Way, Bartleywood, Hook, RG27 9UP

48

Tel: 0800 052 0626


www.careers.virginmedia.com

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www.businesscasestudies.co.uk

Graduate profile

Apprentice profile

How would you describe working at Virgin Media to a friend?

A challenge no two days are the same for me which keeps me on my toes and makes my job interesting. Also the

environment to work in and the people I work with are second to none.

Whats the best thing about the scheme?

The engineering graduate scheme gives you real exposure to the business and the opportunity to get stuck right in

with high level projects where you can make a real difference. My line managers on my rotations have all been really
supportive and allowed me to get involved in areas where Ive had a particular interest. Also, the training has provided

me with many skills in order to be successful and confident in job roles in the future.
What parts of the programme really interest you?

The rotation scheme was definitely of real interest to me, as it allowed me to move into different areas to get a real

understanding of how the engineering team comes together. It was also a chance to trial a team which I may want to be part

of in the future. Also, core training where I have developed skills in order that will help me be successful in the future.
Please can you name three characteristics you think you need to succeed on this scheme?

Laura

Self-motivation There are a lot of opportunities to be had.

What made you choose an apprenticeship?

Determination Be prepared to go the extra mile with both work and colleagues.

Baskeyfield,

Sense of humour!

Engineering

earn while I learn. Once I complete my apprenticeship Im guaranteed to go into full time work with Virgin Media

Graduate,

What do you think of Virgin Medias benefits? Is there one in particular you think is really great?

Hampshire

along with a healthy 50% pay rise having gained my ICT qualifications.

There are too many! Personally, the flexibility of my job.

How would you describe working at Virgin Media?

How long have you worked at Virgin Media and what have you been up to so far?

Its a fun environment to work in and I enjoy meeting different customers every day. You never know what to

expect as every day is different. Its never boring.

I am just coming to the end of the two year engineering graduate scheme. Ive worked in three of the many different

engineering teams at Virgin Media. I have been involved in many different projects and business as usual tasks which

What are the highlights of your apprenticeship so far?

have all allowed me to develop new skills and built on existing ones. Ive been able to get hands on with the kit we use

and get a real exposure to the technologies at Virgin Media.

Seeing myself achieve all of the goals I have been set by my apprenticeship team and local manager while

progressing through the stages of the scheme to the highest standard I can deliver. I have done more than I thought
I could do.

How has Virgin Media supported your career and ambitions?

Its a good way to get into a full time career without having had much previous experience in the field and I can

Theres been a lot of support for my future ambitions. Im really keen to achieve my engineering chartership status

Please can you name three characteristics that you think you need to succeed as an apprentice?

and Virgin Media has helped to support this with a mentor and plenty of training in order for me to reach my goal.

Enthusiasm
Strong character

Total commitment. To the brand and customers needs.

Jose Perestrelo,
Apprentice Field
Technician,
London

What do you think of Virgin Medias benefits? Is there one in particular you think is really great?

The benefits are many and amazing. I get opportunities to earn bonuses for achieving targets, I get many benefits

with other Virgin Group companies and Ive also just got my discounted Oyster card thats available for apprentices

working within London.

How would you describe a typical day as a Virgin Media apprentice?

Every day is different at Virgin Media. I get to meet new customers every day and I really do see some interesting

characters in the field. It never gets predictable and you never know whats going to be round the next corner which

is something I also enjoy.

Why would you recommend Virgin Media to a friend?

50

Virgin Media is a great company to work for and its the best company I have worked for so far. Its much better to

earn some money while on an apprentice scheme, while at the same time gaining valuable knowledge to achieve my

long term career goals. Its an opportunity to grab a great start in life for the person with the right motivation.

51

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www.businesscasestudies.co.uk

Graduate profile

Apprentice profile

How would you describe working at Virgin Media to a friend?

A challenge no two days are the same for me which keeps me on my toes and makes my job interesting. Also the

environment to work in and the people I work with are second to none.

Whats the best thing about the scheme?

The engineering graduate scheme gives you real exposure to the business and the opportunity to get stuck right in

with high level projects where you can make a real difference. My line managers on my rotations have all been really
supportive and allowed me to get involved in areas where Ive had a particular interest. Also, the training has provided

me with many skills in order to be successful and confident in job roles in the future.
What parts of the programme really interest you?

The rotation scheme was definitely of real interest to me, as it allowed me to move into different areas to get a real

understanding of how the engineering team comes together. It was also a chance to trial a team which I may want to be part

of in the future. Also, core training where I have developed skills in order that will help me be successful in the future.
Please can you name three characteristics you think you need to succeed on this scheme?

Laura

Self-motivation There are a lot of opportunities to be had.

What made you choose an apprenticeship?

Determination Be prepared to go the extra mile with both work and colleagues.

Baskeyfield,

Sense of humour!

Engineering

earn while I learn. Once I complete my apprenticeship Im guaranteed to go into full time work with Virgin Media

Graduate,

What do you think of Virgin Medias benefits? Is there one in particular you think is really great?

Hampshire

along with a healthy 50% pay rise having gained my ICT qualifications.

There are too many! Personally, the flexibility of my job.

How would you describe working at Virgin Media?

How long have you worked at Virgin Media and what have you been up to so far?

Its a fun environment to work in and I enjoy meeting different customers every day. You never know what to

expect as every day is different. Its never boring.

I am just coming to the end of the two year engineering graduate scheme. Ive worked in three of the many different

engineering teams at Virgin Media. I have been involved in many different projects and business as usual tasks which

What are the highlights of your apprenticeship so far?

have all allowed me to develop new skills and built on existing ones. Ive been able to get hands on with the kit we use

and get a real exposure to the technologies at Virgin Media.

Seeing myself achieve all of the goals I have been set by my apprenticeship team and local manager while

progressing through the stages of the scheme to the highest standard I can deliver. I have done more than I thought
I could do.

How has Virgin Media supported your career and ambitions?

Its a good way to get into a full time career without having had much previous experience in the field and I can

Theres been a lot of support for my future ambitions. Im really keen to achieve my engineering chartership status

Please can you name three characteristics that you think you need to succeed as an apprentice?

and Virgin Media has helped to support this with a mentor and plenty of training in order for me to reach my goal.

Enthusiasm
Strong character

Total commitment. To the brand and customers needs.

Jose Perestrelo,
Apprentice Field
Technician,
London

What do you think of Virgin Medias benefits? Is there one in particular you think is really great?

The benefits are many and amazing. I get opportunities to earn bonuses for achieving targets, I get many benefits

with other Virgin Group companies and Ive also just got my discounted Oyster card thats available for apprentices

working within London.

How would you describe a typical day as a Virgin Media apprentice?

Every day is different at Virgin Media. I get to meet new customers every day and I really do see some interesting

characters in the field. It never gets predictable and you never know whats going to be round the next corner which

is something I also enjoy.

Why would you recommend Virgin Media to a friend?

50

Virgin Media is a great company to work for and its the best company I have worked for so far. Its much better to

earn some money while on an apprentice scheme, while at the same time gaining valuable knowledge to achieve my

long term career goals. Its an opportunity to grab a great start in life for the person with the right motivation.

51

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Working for Whitbread

www.businesscasestudies.co.uk

Employee profiles

Whitbread is the power behind some of the UKs most successful, much-loved hospitality
brands including Premier Inn, Beefeater Grill, Brewers Fayre, Table Table, Taybarns and
Costa Coffee. We do this through our winning teams who make everyday experiences for
our customers special so they come back time and time again.
Our brands are all household names, but it's our people who keep them that way. We are
always looking for people who are genuine, confident and committed (our core values),
and maximise the potential of our people to make being part of Whitbread not just a job
but a career. We offer excellent training and development opportunities plus additional
benefits to make sure they stay around, and we recently celebrated being No. 10 in The

Sunday Times Top 25 Best Big Companies to Work For list. We employ over 40,000

I started working for Costa as a Store Manager in January 2006, opening the store below the Costa training

academy in Leeds. This sparked my enthusiasm for training and I ended up taking on a secondment position within

people worldwide and serve more than 11 million customers every month in the UK.

Whitbread, training teams for the Brewster rollout. I also enjoyed the opportunity to work with the Learning &
Development team in delivering the Shooting Stars programme.

Entry level

Typical roles and qualifications

GCSE/A-level
Standard Grade/
Highers

Further qualifications or not going to university? - Any employee joining us can enrol on our management development
programmes which are designed to support you as you progress through the management roles. These programmes are
now mapped to nationally recognised qualifications all the way up to the equivalent of a Foundation level degree so you
really can earn whilst you learn.

Within my area I was also given the opportunity to develop my skills. I became the HR champion which gave me
added focus and I took on additional leadership responsibilities which led to a further secondment and a temporary
area management role, giving me a phenomenal opportunity to develop and move my career forward. I am now
undertaking some project work for the HR team which is adding to my skill set and providing valuable experience.

We offer a number of opportunities to become part of the Whitbread team. This could be in one of our stores or in
supporting our store network in a functional role at our Support Centre such as in Customer Care or Operations.
Qualifications required will depend on the role.
Benefits: Career progression programmes A Whitbread privilege card (get 25% off all our brands, at any time) 'Your
Benefits' - your personal interactive discounted shopping portal Optional Whitbread Group pension fund Our employee
assistance programme

Jo Butler,
Store Manager,
Costa

The Whitbread apprenticeship programme offers industry-leading, nationally recognised apprenticeships in a range of roles
from Receptionist to Chef. Our apprenticeship is a framework of qualifications that helps our people to develop their skills
while they work. It includes an NVQ at level 2, but also enables our people to develop key communication and maths skills.
Unlike others within the sector, this is a fully-funded scheme available no matter what your previous qualifications or age.

the opportunity to work at my own pace with the resources to allow me to know where the support lies and the
knowledge to understand when I need it. I believe I have grown as a manager and have developed great teams

throughout my career in Costa and I hope that this will continue.

For more information please visit: www.whitbread.co.uk/whitbread/careers.html or


www.whitbread.co.uk/whitbread/careers/training/shootingstars.html
Apprenticeships

Costa has allowed me to build my self-confidence with structure to give me guidance and self belief. I have been given

I started my career with Whitbread 11 years ago as a Kitchen Team Member and had to learn everything as I had no
previous kitchen experience. My General Manager saw something in me and put me on the chef apprenticeship
scheme which was amazing and helped transform me from a Kitchen Team Member to a Chef. I became Head Chef
after completing the NVQ and have never looked back. I completed Shooting Stars Graphite (kitchen management

Benefits: Recognised NVQ qualification Most apprentices complete the programme within 6 months

development programme) 18 months ago and this has helped me to grow even further; I am now a Kitchen Manager.

For more information please visit:


www.whitbread.co.uk/whitbread/careers/training/apprenticeshipprogramme.html

My job has never been just a job, it is a way of life. I am fully accountable for the kitchen department and the team
Graduate &
Post-graduate
training programme

We offer graduate schemes in Finance and HR. Whether you join Costa Coffee, Premier Inn Hotels and Restaurants or our
Group finance division, you can be sure that your career will be varied, fast-paced and challenging.

within it. We take pride in striving to serve great memories for every single guest and this creates a healthy successful

culture and the desire to deliver a fantastic dining experience to every guest every day.
If you are more interested in Operations we also offer a fast track development scheme for graduates working in our busy sites.

Edward Catton,
Kitchen Manager,
Table Table

Benefits: as above, plus Starting salary of 22,000 to 26,000, depending on the department you join BUPA healthcare
10% bonus scheme Sharesave scheme (SAYE) 25 days holiday
For more information please visit: www.whitbread.co.uk/whitbread/careers/graduateprogramme.html
Work placements and
qualifications
combined

Our Work Inspiration aimed at 15-16 year olds offers a variety of work experience opportunities.

Contact
Organisation name: Whitbread PLC
Address: Whitbread Court, Houghton Hall Business Park,
Porz Avenue, Dunstable, LU5 5XE

52

Email: management.recruitment@whitbread.com
www.whitbread.co.uk

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Working for Whitbread

www.businesscasestudies.co.uk

Employee profiles

Whitbread is the power behind some of the UKs most successful, much-loved hospitality
brands including Premier Inn, Beefeater Grill, Brewers Fayre, Table Table, Taybarns and
Costa Coffee. We do this through our winning teams who make everyday experiences for
our customers special so they come back time and time again.
Our brands are all household names, but it's our people who keep them that way. We are
always looking for people who are genuine, confident and committed (our core values),
and maximise the potential of our people to make being part of Whitbread not just a job
but a career. We offer excellent training and development opportunities plus additional
benefits to make sure they stay around, and we recently celebrated being No. 10 in The

Sunday Times Top 25 Best Big Companies to Work For list. We employ over 40,000

I started working for Costa as a Store Manager in January 2006, opening the store below the Costa training

academy in Leeds. This sparked my enthusiasm for training and I ended up taking on a secondment position within

people worldwide and serve more than 11 million customers every month in the UK.

Whitbread, training teams for the Brewster rollout. I also enjoyed the opportunity to work with the Learning &
Development team in delivering the Shooting Stars programme.

Entry level

Typical roles and qualifications

GCSE/A-level
Standard Grade/
Highers

Further qualifications or not going to university? - Any employee joining us can enrol on our management development
programmes which are designed to support you as you progress through the management roles. These programmes are
now mapped to nationally recognised qualifications all the way up to the equivalent of a Foundation level degree so you
really can earn whilst you learn.

Within my area I was also given the opportunity to develop my skills. I became the HR champion which gave me
added focus and I took on additional leadership responsibilities which led to a further secondment and a temporary
area management role, giving me a phenomenal opportunity to develop and move my career forward. I am now
undertaking some project work for the HR team which is adding to my skill set and providing valuable experience.

We offer a number of opportunities to become part of the Whitbread team. This could be in one of our stores or in
supporting our store network in a functional role at our Support Centre such as in Customer Care or Operations.
Qualifications required will depend on the role.
Benefits: Career progression programmes A Whitbread privilege card (get 25% off all our brands, at any time) 'Your
Benefits' - your personal interactive discounted shopping portal Optional Whitbread Group pension fund Our employee
assistance programme

Jo Butler,
Store Manager,
Costa

The Whitbread apprenticeship programme offers industry-leading, nationally recognised apprenticeships in a range of roles
from Receptionist to Chef. Our apprenticeship is a framework of qualifications that helps our people to develop their skills
while they work. It includes an NVQ at level 2, but also enables our people to develop key communication and maths skills.
Unlike others within the sector, this is a fully-funded scheme available no matter what your previous qualifications or age.

the opportunity to work at my own pace with the resources to allow me to know where the support lies and the
knowledge to understand when I need it. I believe I have grown as a manager and have developed great teams

throughout my career in Costa and I hope that this will continue.

For more information please visit: www.whitbread.co.uk/whitbread/careers.html or


www.whitbread.co.uk/whitbread/careers/training/shootingstars.html
Apprenticeships

Costa has allowed me to build my self-confidence with structure to give me guidance and self belief. I have been given

I started my career with Whitbread 11 years ago as a Kitchen Team Member and had to learn everything as I had no
previous kitchen experience. My General Manager saw something in me and put me on the chef apprenticeship
scheme which was amazing and helped transform me from a Kitchen Team Member to a Chef. I became Head Chef
after completing the NVQ and have never looked back. I completed Shooting Stars Graphite (kitchen management

Benefits: Recognised NVQ qualification Most apprentices complete the programme within 6 months

development programme) 18 months ago and this has helped me to grow even further; I am now a Kitchen Manager.

For more information please visit:


www.whitbread.co.uk/whitbread/careers/training/apprenticeshipprogramme.html

My job has never been just a job, it is a way of life. I am fully accountable for the kitchen department and the team
Graduate &
Post-graduate
training programme

We offer graduate schemes in Finance and HR. Whether you join Costa Coffee, Premier Inn Hotels and Restaurants or our
Group finance division, you can be sure that your career will be varied, fast-paced and challenging.

within it. We take pride in striving to serve great memories for every single guest and this creates a healthy successful

culture and the desire to deliver a fantastic dining experience to every guest every day.
If you are more interested in Operations we also offer a fast track development scheme for graduates working in our busy sites.

Edward Catton,
Kitchen Manager,
Table Table

Benefits: as above, plus Starting salary of 22,000 to 26,000, depending on the department you join BUPA healthcare
10% bonus scheme Sharesave scheme (SAYE) 25 days holiday
For more information please visit: www.whitbread.co.uk/whitbread/careers/graduateprogramme.html
Work placements and
qualifications
combined

Our Work Inspiration aimed at 15-16 year olds offers a variety of work experience opportunities.

Contact
Organisation name: Whitbread PLC
Address: Whitbread Court, Houghton Hall Business Park,
Porz Avenue, Dunstable, LU5 5XE

52

Email: management.recruitment@whitbread.com
www.whitbread.co.uk

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Employee profiles

Planning your career path


You might also want to look at part-time courses you can do in

Introduction

your own time whilst working. Continuing your learning and

You have finished year 11 at school - so what can you

personal development will help you 'move up the ladder' and

do next?

improve your career prospects.

You are now faced with important choices that will shape your

Speak to your careers advisor or subject teachers at school,

future, so you need to think about your options carefully. Making

family, friends, or local careers office for information about the

these choices may seem a daunting prospect, but getting some

different options. If you know people who are studying for or doing

good careers advice will make the process a lot easier.

the job you are interested in, ask them what it is like and get
advice on getting started. The more information you have, the

Since joining Whitbread in 2005 I have been lucky enough to gain experience within different areas of the business.

I began my journey as a restaurant Team Member in Beefeater, where I learnt how important it is to ensure each and

You have several options open to you including:

better the decision you will make for you and

every guest should be treated as an individual and leave happy and willing to return.

continuing in full time education at school or college for

the future.

A-level qualifications
An opportunity arose in Premier Inn as a Receptionist which then led to a Lead Receptionist role. I was successful in

training for a specific job or area of work by taking a vocational

and aim to complement other more specialised sources of careers

course

leading my team through the re-branding of our Premier Inn and a 40 bedroom extension.

The following pages offer a general overview of options available

starting a work-based training course (e.g. a Modern

information open to you. A more detailed version can be found on


The Times 100 website -www.thetimes100.co.uk/careers

Apprenticeship).
I have completed the Whitbread apprenticeship and the Shooting Stars silver programme, and am looking forward to
completing my advanced apprenticeship.
Kirsty Rhead,
Team Leader,
Premier Inn

education, you still have the opportunity to continue learning.


I have always wanted a career within the hospitality industry, but since joining Whitbread and being with the company

Some organisations will pay for you to take qualifications or

for over 8 years I know that I can progress my career further than I had ever dreamed of and I relish being part of the

courses relevant to the work and many offer extensive in-house

Whitbread family.

If you decide to start work instead of going on to higher

training programmes.

I joined Costa in 2008 as a part time Barista in my local store whilst I studied Business Management at Northumbria

Business School. Progressing through my studies it was finance I enjoyed most and realised this is where I wanted to
have a career.

My time in a Costa store was unforgettable. My manager supported me with my career aspirations and helped me build
the skills which became so valuable when going through the graduate application process. It was great, I was able to
progress my career within a company I already enjoyed being part of.

I have already learnt so much since I started the graduate programme, Im looking forward to my next placement to gain
even more experience. I always knew the scheme would offer me a totally different working environment and it has given
me the opportunity to experience being part of a great finance team and successful company. Being part of the

programme has also supported me as I study for my Chartered Institute of Management Accountants qualification.

Kelly Ho, Costa


Finance Team,
Support Centre
currently on the
Finance Graduate
Scheme

Which
Career?
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Employee profiles

Planning your career path


You might also want to look at part-time courses you can do in

Introduction

your own time whilst working. Continuing your learning and

You have finished year 11 at school - so what can you

personal development will help you 'move up the ladder' and

do next?

improve your career prospects.

You are now faced with important choices that will shape your

Speak to your careers advisor or subject teachers at school,

future, so you need to think about your options carefully. Making

family, friends, or local careers office for information about the

these choices may seem a daunting prospect, but getting some

different options. If you know people who are studying for or doing

good careers advice will make the process a lot easier.

the job you are interested in, ask them what it is like and get
advice on getting started. The more information you have, the

Since joining Whitbread in 2005 I have been lucky enough to gain experience within different areas of the business.

I began my journey as a restaurant Team Member in Beefeater, where I learnt how important it is to ensure each and

You have several options open to you including:

better the decision you will make for you and

every guest should be treated as an individual and leave happy and willing to return.

continuing in full time education at school or college for

the future.

A-level qualifications
An opportunity arose in Premier Inn as a Receptionist which then led to a Lead Receptionist role. I was successful in

training for a specific job or area of work by taking a vocational

and aim to complement other more specialised sources of careers

course

leading my team through the re-branding of our Premier Inn and a 40 bedroom extension.

The following pages offer a general overview of options available

starting a work-based training course (e.g. a Modern

information open to you. A more detailed version can be found on


The Times 100 website -www.thetimes100.co.uk/careers

Apprenticeship).
I have completed the Whitbread apprenticeship and the Shooting Stars silver programme, and am looking forward to
completing my advanced apprenticeship.
Kirsty Rhead,
Team Leader,
Premier Inn

education, you still have the opportunity to continue learning.


I have always wanted a career within the hospitality industry, but since joining Whitbread and being with the company

Some organisations will pay for you to take qualifications or

for over 8 years I know that I can progress my career further than I had ever dreamed of and I relish being part of the

courses relevant to the work and many offer extensive in-house

Whitbread family.

If you decide to start work instead of going on to higher

training programmes.

I joined Costa in 2008 as a part time Barista in my local store whilst I studied Business Management at Northumbria

Business School. Progressing through my studies it was finance I enjoyed most and realised this is where I wanted to
have a career.

My time in a Costa store was unforgettable. My manager supported me with my career aspirations and helped me build
the skills which became so valuable when going through the graduate application process. It was great, I was able to
progress my career within a company I already enjoyed being part of.

I have already learnt so much since I started the graduate programme, Im looking forward to my next placement to gain
even more experience. I always knew the scheme would offer me a totally different working environment and it has given
me the opportunity to experience being part of a great finance team and successful company. Being part of the

programme has also supported me as I study for my Chartered Institute of Management Accountants qualification.

Kelly Ho, Costa


Finance Team,
Support Centre
currently on the
Finance Graduate
Scheme

Which
Career?
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Options at 18+

Options at 16+
Full-time education

In year two, you may take the A2 - this is the second half of the

Having completed your 'A' level qualifications, you could find

They can also be taken in the workplace which enables you to

You can choose to stay on at school or attend a sixth form/further

full A level. The A2 is designed to deepen the knowledge you

yourself at a crossroads again. Choices at this stage are even

gain further qualifications while earning money.

education college to continue in full-time education.

gained during the AS level.

more important to your future career, so take some time to really


think about your decision. Your main options are:

NVQs are based on national occupational standards. These

GCSE resits

Before choosing subjects at this level, find out which ones are

higher education

standards describe what competent people in a particular

If you did not do as well in your GCSEs as you were hoping,

useful for either following specific courses in higher education or

vocational training

occupation are expected to be able to do. You compare your

choosing to resit will mean studying for at least a further year. This

certain career paths. Use university prospectuses to find out what

employment with or without training.

performance with these standards as you learn, so that you can

may seem a bit daunting - but taking the time now could be the

subjects and number of A-levels are required for entry onto the

best investment in your future. Core subjects, such as English and

course.

Assessment is practical and ongoing throughout the course.

There are some important benefits to going on to higher

Maths are often basic requirements for many jobs or further study,
so getting the grades you need will open more doors for you.

see what you have achieved and what you still need to do.
Higher education

The Diploma

education:

Apprenticeships

The Diploma is a new qualification for 14 to 19 year olds. It offers

Research shows that graduates generally earn more in the long

Apprenticeships allow you to learn and gain a nationally recognised

A and AS level

a mix of classroom learning and hands-on experience - designed

In order to get onto an A-level course you will probably need a

to prepare you for whatever options you go on to next.

term than those without a degree.


Gaining a degree qualification may improve your chances of
getting the job you really want.

certain number of GCSE passes (usually five at grade C+). An AS


level is equivalent to half an A-level. It can be a stand-alone

The Diploma aims to develop life skills such as team working,

qualification or count as the first half of the full A-level.

creative thinking and self-management and functional skills, such


as in Maths and IT. The Diploma will put these skills into a work-

You will have much more say about the direction your learning
takes than you have had before.
You will find a wide range of activities, clubs and societies on

AS levels allow you to mix a number of subjects - and you can keep

like context and will relate to your chosen employment sector. It

offer at most universities and colleges - it is a great opportunity

your options open a bit longer. You also have more options at the

will also offer you new study techniques so you will be prepared

to develop new interests.

end of your first year. If you want a job or a year out, you cannot face

for both work and further learning.

qualification while earning some money. An apprenticeship is available


to anyone from the age of 16 and is usually available at two levels:
Apprenticeship - you will have a job and a wage, or be on a
work placement with a training allowance. It takes at least 18
months to complete and leads to NVQ Level 2 (equivalent to
five or six GCSEs, grades A* to C) and a Technical Certificate.
Advanced Apprenticeship - you will have a full-time job with a
wage. The training lasts at least two years and leads to NVQ
Level 3 (equivalent to three 'A' levels) and a Technical

more exams or you think a different type of qualification is the way

Degree courses

forward for you, you will still have something to show for your work,

There are lots of undergraduate degree courses available. Some

rather than feeling you have wasted a year.

degrees are academic while others take a more practical and

Self-employment

vocational approach. If there is a subject you are passionate

Financial help and advice specifically for young people interested

about, this is a great chance for you to study it in more depth.

in self-employment is available from organisations such as the

Certificate. It could lead on to a place at university.

Prince's Youth Business Trust and Shell LiveWire. If you are


However, you also need to think about what you want to do once

serious about going into self-employment make sure you get

you graduate. If you have a specific career in mind, that may

some professional advice. You might want to take a short

determine which courses you consider. Make sure the course

business course at your local college, Learning and Skills Council

gives you the qualification you need and is approved by the

(LSC) or chamber of commerce.

relevant professional bodies.


Foundation degrees
Foundation degrees combine academic study with workplace
learning. They are vocationally-based and you will spend some
time working in business or industry. A full-time course usually
takes two years and the qualification you gain is roughly equivalent
to the first two years of a bachelors degree. They are offered by
universities in partnership with higher education colleges and
further education colleges. Taking a Foundation Degree could lead
you on to higher education or straight in to a job.

Work-based qualifications
NVQs (National Vocational Qualifications)
NVQs have been designed by employers. You gain the
qualification by showing that you have the skills, knowledge and
understanding necessary to do the job effectively. Many colleges
of further education offer NVQ courses.

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Options at 18+

Options at 16+
Full-time education

In year two, you may take the A2 - this is the second half of the

Having completed your 'A' level qualifications, you could find

They can also be taken in the workplace which enables you to

You can choose to stay on at school or attend a sixth form/further

full A level. The A2 is designed to deepen the knowledge you

yourself at a crossroads again. Choices at this stage are even

gain further qualifications while earning money.

education college to continue in full-time education.

gained during the AS level.

more important to your future career, so take some time to really


think about your decision. Your main options are:

NVQs are based on national occupational standards. These

GCSE resits

Before choosing subjects at this level, find out which ones are

higher education

standards describe what competent people in a particular

If you did not do as well in your GCSEs as you were hoping,

useful for either following specific courses in higher education or

vocational training

occupation are expected to be able to do. You compare your

choosing to resit will mean studying for at least a further year. This

certain career paths. Use university prospectuses to find out what

employment with or without training.

performance with these standards as you learn, so that you can

may seem a bit daunting - but taking the time now could be the

subjects and number of A-levels are required for entry onto the

best investment in your future. Core subjects, such as English and

course.

Assessment is practical and ongoing throughout the course.

There are some important benefits to going on to higher

Maths are often basic requirements for many jobs or further study,
so getting the grades you need will open more doors for you.

see what you have achieved and what you still need to do.
Higher education

The Diploma

education:

Apprenticeships

The Diploma is a new qualification for 14 to 19 year olds. It offers

Research shows that graduates generally earn more in the long

Apprenticeships allow you to learn and gain a nationally recognised

A and AS level

a mix of classroom learning and hands-on experience - designed

In order to get onto an A-level course you will probably need a

to prepare you for whatever options you go on to next.

term than those without a degree.


Gaining a degree qualification may improve your chances of
getting the job you really want.

certain number of GCSE passes (usually five at grade C+). An AS


level is equivalent to half an A-level. It can be a stand-alone

The Diploma aims to develop life skills such as team working,

qualification or count as the first half of the full A-level.

creative thinking and self-management and functional skills, such


as in Maths and IT. The Diploma will put these skills into a work-

You will have much more say about the direction your learning
takes than you have had before.
You will find a wide range of activities, clubs and societies on

AS levels allow you to mix a number of subjects - and you can keep

like context and will relate to your chosen employment sector. It

offer at most universities and colleges - it is a great opportunity

your options open a bit longer. You also have more options at the

will also offer you new study techniques so you will be prepared

to develop new interests.

end of your first year. If you want a job or a year out, you cannot face

for both work and further learning.

qualification while earning some money. An apprenticeship is available


to anyone from the age of 16 and is usually available at two levels:
Apprenticeship - you will have a job and a wage, or be on a
work placement with a training allowance. It takes at least 18
months to complete and leads to NVQ Level 2 (equivalent to
five or six GCSEs, grades A* to C) and a Technical Certificate.
Advanced Apprenticeship - you will have a full-time job with a
wage. The training lasts at least two years and leads to NVQ
Level 3 (equivalent to three 'A' levels) and a Technical

more exams or you think a different type of qualification is the way

Degree courses

forward for you, you will still have something to show for your work,

There are lots of undergraduate degree courses available. Some

rather than feeling you have wasted a year.

degrees are academic while others take a more practical and

Self-employment

vocational approach. If there is a subject you are passionate

Financial help and advice specifically for young people interested

about, this is a great chance for you to study it in more depth.

in self-employment is available from organisations such as the

Certificate. It could lead on to a place at university.

Prince's Youth Business Trust and Shell LiveWire. If you are


However, you also need to think about what you want to do once

serious about going into self-employment make sure you get

you graduate. If you have a specific career in mind, that may

some professional advice. You might want to take a short

determine which courses you consider. Make sure the course

business course at your local college, Learning and Skills Council

gives you the qualification you need and is approved by the

(LSC) or chamber of commerce.

relevant professional bodies.


Foundation degrees
Foundation degrees combine academic study with workplace
learning. They are vocationally-based and you will spend some
time working in business or industry. A full-time course usually
takes two years and the qualification you gain is roughly equivalent
to the first two years of a bachelors degree. They are offered by
universities in partnership with higher education colleges and
further education colleges. Taking a Foundation Degree could lead
you on to higher education or straight in to a job.

Work-based qualifications
NVQs (National Vocational Qualifications)
NVQs have been designed by employers. You gain the
qualification by showing that you have the skills, knowledge and
understanding necessary to do the job effectively. Many colleges
of further education offer NVQ courses.

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Making career choices

Work experience

responding to competition or a challenge.

Whether you are still at school or college, the opportunity to gain

If you are organising the placement yourself, start looking as soon

Deciding on a career path or finding a suitable job can be difficult.

some work experience is a useful investment for your future:

as you know the dates in order to give yourself the best chance of

You will need to ask yourself questions such as: What do I want to

It gives you a more competitive edge when it comes to

working where you want:

do? How do I know if a job is going to be right for me? Where do

The list will highlight your skills that could be useful in a job.

Write to the HR Manager of the company. Say why you are

I start looking? The task of finding a career will seem a lot less

Employers will mention required skills on job descriptions, even if

overwhelming if you have a structured and methodical approach.

they are not described in the same way that you think of them.

applying for jobs, making you more attractive to employ from


an employer's perspective.
You get to use the skills you have learnt in the classroom applying your knowledge to real life situations.
You can use this practical experience as examples when you

interested in the company and in getting some work

For example:

experience. Tell them what you can offer in terms of your


technical skills and personal qualities.
Think about the employer's point of view. Why should they

The internet is particularly helpful if you have a career area in mind


to find more information about the pros and cons of the job and

are applying for jobs and it shows the employer that you have

want to take you on? What are the benefits to them? What

what skills you will need. Spend some time browsing different

developed useful skills over and above your academic

fresh ideas can you bring?

search engines like yahoo or Google searching for 'careers

qualifications.
You get the chance to try out different jobs before committing

Concentrate on your strengths. Your CV will probably be quite

advice'.

good interpersonal skills - you work well with people and


respond to the needs of others
communication skills - you express yourself clearly and
concisely
good organisational skills
IT-literate - you can use a computer to carry out tasks

empty at this stage, but employers will expect this. They will be

yourself to a particular path - so you get a better idea of what

looking for signs of enthusiasm, maturity, determination and

You can also find useful publications at your local library or careers

logic and reasoning skills - you are good at problem-solving

you really want to do.

team-working. Writing your CV now is good practice for when

office. Most careers offices also have specific computer programs

numerate - you can work with numbers

it comes to applying for permanent jobs.

which can help you match your knowledge, skills, abilities,

able to take initiative - you can think through a problem

It is a great way to develop skills such as communication, IT,


problem-solving and team work.
It is useful for building up contacts you might need in the future

Show a positive attitude and be proactive. If you do not hear

impressed them during work experience placements.

independently

anything after a week, follow up with a phone call.


The following information will help to show you how to start

Job roles and responsibilities

Getting the most out of work experience

looking for jobs and techniques to help you secure the job that

Think about what you would like your ideal job to include. For

Once your placement has been set up, find out as much as you

you want.

example:

when it comes to the job hunt!


Many employers make job offers to people who have

experience and interests with the requirements of specific jobs.

variety

can about the organisation. This includes practical things like


Schools organise work experience in different ways. Your school

finding out how to get to your place of work, whether you need to

Self-analysis

decision-making

might have a list of local placements with organisations and

wear anything special and your timetable for the weeks you will be

The first step is to get to know yourself. Stand back and take a

opportunities for promotion

companies which take work experience students on a regular

working.

look at your achievements, your interests and abilities before

freedom to control the content of your work

making any decisions about your future.

working indoors in an office or out and about

basis. These placements tend to be offered on first-come, firstserved basis.

opportunities for further training or studying

It is important that you get used to the idea of the working day:
starting on time, taking breaks at the appropriate time and maybe

Alternatively, your school may give you the option of finding your

being asked or expected to do things you do not particularly want

own placement. In this case, talk to your careers advisor to

to do. Even if you do not like some of the tasks, you are only there

establish the type of work you are interested in and discuss

for a limited amount of time. It is better to show you are willing

possible placements. You can also contact companies to arrange

and have a positive attitude - the more you put in, the more you

the work experience yourself for the set time period.

will get out. The company may be prepared to give you a


reference for a job if you have worked well.

When have you used these skills in specific situations and how
did you apply them?
Are there skills that you don't have but need for the type of job
Think of ways to acquire the skills you need.

During your placement

right type of job for you. For example, you may have participated

Keep a log or diary. Note down things you are learning,

in schemes such as the Duke of Edinburgh Award, which shows

you will find it makes it much easier when it comes to writing your
CV.
How to find a placement
There is a lot of competition for some placements, so put your
name down early for your preferred placements if arranged via
school.

You might also want to consider what you definitely do not want
your job to feature, for example, working on your own or sitting at

While formal qualifications are important, do not overlook your

real interest in your field. If you are not sure what you want to do

about what you are learning and what skills you are developing -

chance to progress and have responsibility for others

you want to do?

opportunity to get a 'foot in the door'; it shows motivation and a

Even holiday jobs can count towards work experience. Think

public or private sector employment

a desk all day.

other achievements. They could play a key part in determining the

If you know what you want to do as a career, this is an

after education, it is a great way to get a taste for different jobs.

working within a team

strengths, likes and dislikes, and areas for improvement.


Make sure you ask for feedback both during and at the end of
your placement.

personal skills. You may have been captain of a sports team or


involved in clubs or societies, showing your team working under
pressure.

Ask for help if you need it. Do not be embarrassed to ask for
explanations if you are unsure about something - it shows you

Your interests will often show your skills and abilities. You may be

are keen to learn and get it right.

good at:

Treat the placement seriously - it could make a big difference to


getting the job you want.
Talk to people who are already doing the job - find out what

solving problems
using computers
working with numbers

they think about the work they are doing and about the job as

carrying out practical tasks

a whole.

working with others in a team


leading people
performing scientific tasks/experiments

58

listening to problems

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Making career choices

Work experience

responding to competition or a challenge.

Whether you are still at school or college, the opportunity to gain

If you are organising the placement yourself, start looking as soon

Deciding on a career path or finding a suitable job can be difficult.

some work experience is a useful investment for your future:

as you know the dates in order to give yourself the best chance of

You will need to ask yourself questions such as: What do I want to

It gives you a more competitive edge when it comes to

working where you want:

do? How do I know if a job is going to be right for me? Where do

The list will highlight your skills that could be useful in a job.

Write to the HR Manager of the company. Say why you are

I start looking? The task of finding a career will seem a lot less

Employers will mention required skills on job descriptions, even if

overwhelming if you have a structured and methodical approach.

they are not described in the same way that you think of them.

applying for jobs, making you more attractive to employ from


an employer's perspective.
You get to use the skills you have learnt in the classroom applying your knowledge to real life situations.
You can use this practical experience as examples when you

interested in the company and in getting some work

For example:

experience. Tell them what you can offer in terms of your


technical skills and personal qualities.
Think about the employer's point of view. Why should they

The internet is particularly helpful if you have a career area in mind


to find more information about the pros and cons of the job and

are applying for jobs and it shows the employer that you have

want to take you on? What are the benefits to them? What

what skills you will need. Spend some time browsing different

developed useful skills over and above your academic

fresh ideas can you bring?

search engines like yahoo or Google searching for 'careers

qualifications.
You get the chance to try out different jobs before committing

Concentrate on your strengths. Your CV will probably be quite

advice'.

good interpersonal skills - you work well with people and


respond to the needs of others
communication skills - you express yourself clearly and
concisely
good organisational skills
IT-literate - you can use a computer to carry out tasks

empty at this stage, but employers will expect this. They will be

yourself to a particular path - so you get a better idea of what

looking for signs of enthusiasm, maturity, determination and

You can also find useful publications at your local library or careers

logic and reasoning skills - you are good at problem-solving

you really want to do.

team-working. Writing your CV now is good practice for when

office. Most careers offices also have specific computer programs

numerate - you can work with numbers

it comes to applying for permanent jobs.

which can help you match your knowledge, skills, abilities,

able to take initiative - you can think through a problem

It is a great way to develop skills such as communication, IT,


problem-solving and team work.
It is useful for building up contacts you might need in the future

Show a positive attitude and be proactive. If you do not hear

impressed them during work experience placements.

independently

anything after a week, follow up with a phone call.


The following information will help to show you how to start

Job roles and responsibilities

Getting the most out of work experience

looking for jobs and techniques to help you secure the job that

Think about what you would like your ideal job to include. For

Once your placement has been set up, find out as much as you

you want.

example:

when it comes to the job hunt!


Many employers make job offers to people who have

experience and interests with the requirements of specific jobs.

variety

can about the organisation. This includes practical things like


Schools organise work experience in different ways. Your school

finding out how to get to your place of work, whether you need to

Self-analysis

decision-making

might have a list of local placements with organisations and

wear anything special and your timetable for the weeks you will be

The first step is to get to know yourself. Stand back and take a

opportunities for promotion

companies which take work experience students on a regular

working.

look at your achievements, your interests and abilities before

freedom to control the content of your work

making any decisions about your future.

working indoors in an office or out and about

basis. These placements tend to be offered on first-come, firstserved basis.

opportunities for further training or studying

It is important that you get used to the idea of the working day:
starting on time, taking breaks at the appropriate time and maybe

Alternatively, your school may give you the option of finding your

being asked or expected to do things you do not particularly want

own placement. In this case, talk to your careers advisor to

to do. Even if you do not like some of the tasks, you are only there

establish the type of work you are interested in and discuss

for a limited amount of time. It is better to show you are willing

possible placements. You can also contact companies to arrange

and have a positive attitude - the more you put in, the more you

the work experience yourself for the set time period.

will get out. The company may be prepared to give you a


reference for a job if you have worked well.

When have you used these skills in specific situations and how
did you apply them?
Are there skills that you don't have but need for the type of job
Think of ways to acquire the skills you need.

During your placement

right type of job for you. For example, you may have participated

Keep a log or diary. Note down things you are learning,

in schemes such as the Duke of Edinburgh Award, which shows

you will find it makes it much easier when it comes to writing your
CV.
How to find a placement
There is a lot of competition for some placements, so put your
name down early for your preferred placements if arranged via
school.

You might also want to consider what you definitely do not want
your job to feature, for example, working on your own or sitting at

While formal qualifications are important, do not overlook your

real interest in your field. If you are not sure what you want to do

about what you are learning and what skills you are developing -

chance to progress and have responsibility for others

you want to do?

opportunity to get a 'foot in the door'; it shows motivation and a

Even holiday jobs can count towards work experience. Think

public or private sector employment

a desk all day.

other achievements. They could play a key part in determining the

If you know what you want to do as a career, this is an

after education, it is a great way to get a taste for different jobs.

working within a team

strengths, likes and dislikes, and areas for improvement.


Make sure you ask for feedback both during and at the end of
your placement.

personal skills. You may have been captain of a sports team or


involved in clubs or societies, showing your team working under
pressure.

Ask for help if you need it. Do not be embarrassed to ask for
explanations if you are unsure about something - it shows you

Your interests will often show your skills and abilities. You may be

are keen to learn and get it right.

good at:

Treat the placement seriously - it could make a big difference to


getting the job you want.
Talk to people who are already doing the job - find out what

solving problems
using computers
working with numbers

they think about the work they are doing and about the job as

carrying out practical tasks

a whole.

working with others in a team


leading people
performing scientific tasks/experiments

58

listening to problems

59

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www.businesscasestudies.co.uk

Techniques for an effective job search


Searching for a job can be time-consuming and frustrating. Make

contact your old teachers, professors and classmates

it easier for yourself by creating positive job search techniques -

join professional organisations

one step at a time will turn your hard work into your dream job.

talk to people who are currently doing the type of work you are

Step one: decide on priorities

Beginning your job search


There are many ways of finding a job:

local reference libraries. Even if you are not qualified for some of
these areas at the moment, it gives you an idea what

Speculative letters

qualifications/skills you will need for the future.

interested in. Ask how they got into the industry and if they

A speculative letter goes directly to a company to enquire about

have any tips.

potential jobs to match your skills. Some estimates say more than

Recruitment agencies

50% of vacancies are never advertised, so it is always worth

These are increasingly used by companies to save themselves

Follow the self-analysis techniques as described in the 'Making


career choices' section. This will help you to think about the type

Step five: be flexible

contacting an employer to find out what job opportunities are

time on finding suitable staff. The agency will carry out preliminary

of employment that will offer you what you want.

You may get a job very quickly. However, the variety and

available. It is therefore a good idea to send speculative letters to

interviews with you to assess how well you match particular jobs

frequency of job opportunities available will vary on many factors -

companies which interest you. You might have just the

and put you forward for interviews with the company. Recruitment

Realistically, no job is going to be perfect and offer everything you

for example, the economy or the part of the country in which you

qualifications and skills needed to fill a vacancy. Even if there is

agencies may concentrate on specific areas of work such as

want. For example, an office job that provides good training,

live. It could take several months and it is a good idea to consider

nothing available at the time, employers may use speculative

media, IT, catering or accountancy. They often have branches on

leading to a recognised qualification and offers a

doing some temporary or part-time work while you are job

enquiries to fill posts instead of advertising jobs.

the high street as well as websites so you can search and apply in

pension/healthcare might have a lower salary than you were

hunting. You will learn skills, gain experience and earn money

expecting. Consider if the advantages outweigh the disadvantage

while looking for a permanent position. Plus, if you get a

Make your speculative letter as specific to the company as

of the initial lower salary.

temporary or part-time job in your area of interest, it is a good

possible. Match what you can offer with the work of the company

Networking

chance to prove yourself and be first in line if a full-time position

and highlight your strengths, qualifications and experience.

Ask your friends and family about any job vacancies coming up

opens up.

Remember to send your CV with your letter.

where they work, maybe as a result of new posts being created or

Step two: be organised

different ways.

people leaving. You could put an advert in your local paper, listing

It is best to think about job-hunting as a job in itself. Set aside


time to:

Step six: record-keeping

The letter needs to outline the main reasons why you are

make phone calls

This may sound tedious, but you should keep a detailed record of

interested in working for the company or organisation.

research different jobs, companies and vacancies

all the jobs you have applied to. Also keep copies of the CV and

Researching the company using their website will help you find

write and send out letters, CVs and application forms

cover letters you send to each employer - you will need them if

information which you can use in your letter, as well as the correct

prepare for and attend interviews.

you get an interview. Use a simple spreadsheet and make a note

name and contact details of the HR or Recruitment Manager.

of:

Remember to check the spelling as mis-spelled names give a

You will find it useful to create an action plan when you start job

the company you applied to

poor impression.

hunting. This means setting realistic targets for writing speculative

the name and contact details of the person you applied to

letters, completing application forms and collecting information. It

the date you applied

The internet

may help if you give yourself a daily schedule - plan the days and

any responses or feedback you got back

The internet is probably the most popular method used for

times that you are going to work on your job search and give

interview dates

researching and applying for jobs. If you are interested in working

yourself deadlines for each task.

follow up actions.

for a specific company, have a look on their website. They will

Step three: take initiative

This allows you to track your progress. If you are not getting calls

recruitment process. You can also search vacancies in your area

Do not wait around for your perfect job to fall into your lap - it is

for interviews, ask for feedback on your CV. If you are getting

of interest on websites such as:

unlikely to happen! Ringing up potential employers can be

interviews but no offers, practice your interview skills - ask your

www.fish4.co.uk/iad/jobs

intimidating, but it can be a good approach. Remember, job

careers service or a teacher or family member to do a mock

www.monster.co.uk

openings often exist long before they are advertised. It is

interview with you. Remember that an employer will always be

www.redgoldfish.co.uk

important that you get through the door before your competition

willing to give you feedback on your performance. This may be

www.totaljobs.com

and employers may be impressed that you have taken the initiative

invaluable advice for your next interview.

www.jobcentreonline.com

Step seven: be persistent

Recruitment advertising

Step four: networking

Do not let negative experiences get you down. Focus on what you

Many job vacancies are advertised in local or national

Using your network of contacts can be a very effective resource

have gained and learned from these experiences and how you

newspapers, such as The Times. Different newspapers will

for finding out about different opportunities. You could:

can use that to your advantage. If you get an interview it is

advertise specific areas of work on particular days, e.g. science or

ask your family and friends if they know about any

important to talk positively about past experiences. Think about

public sector work, so check which day they advertise for the field

how overcoming these experiences has made you an even

you are interested in. Some specialist and professional

stronger candidate for the job.

publications are devoted totally to job vacancies in specific areas

the type of jobs you are looking for, your skills and interests.

usually have a section on current job vacancies and their

to call.

opportunities
sign up for job search newsletters and email alerts
attend job fairs

of work such as computing, pharmacy or education with


vacancies from major employers (for example, The Grocer). These
are available either to buy from newsagents or to research at your

60

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www.businesscasestudies.co.uk

Techniques for an effective job search


Searching for a job can be time-consuming and frustrating. Make

contact your old teachers, professors and classmates

it easier for yourself by creating positive job search techniques -

join professional organisations

one step at a time will turn your hard work into your dream job.

talk to people who are currently doing the type of work you are

Step one: decide on priorities

Beginning your job search


There are many ways of finding a job:

local reference libraries. Even if you are not qualified for some of
these areas at the moment, it gives you an idea what

Speculative letters

qualifications/skills you will need for the future.

interested in. Ask how they got into the industry and if they

A speculative letter goes directly to a company to enquire about

have any tips.

potential jobs to match your skills. Some estimates say more than

Recruitment agencies

50% of vacancies are never advertised, so it is always worth

These are increasingly used by companies to save themselves

Follow the self-analysis techniques as described in the 'Making


career choices' section. This will help you to think about the type

Step five: be flexible

contacting an employer to find out what job opportunities are

time on finding suitable staff. The agency will carry out preliminary

of employment that will offer you what you want.

You may get a job very quickly. However, the variety and

available. It is therefore a good idea to send speculative letters to

interviews with you to assess how well you match particular jobs

frequency of job opportunities available will vary on many factors -

companies which interest you. You might have just the

and put you forward for interviews with the company. Recruitment

Realistically, no job is going to be perfect and offer everything you

for example, the economy or the part of the country in which you

qualifications and skills needed to fill a vacancy. Even if there is

agencies may concentrate on specific areas of work such as

want. For example, an office job that provides good training,

live. It could take several months and it is a good idea to consider

nothing available at the time, employers may use speculative

media, IT, catering or accountancy. They often have branches on

leading to a recognised qualification and offers a

doing some temporary or part-time work while you are job

enquiries to fill posts instead of advertising jobs.

the high street as well as websites so you can search and apply in

pension/healthcare might have a lower salary than you were

hunting. You will learn skills, gain experience and earn money

expecting. Consider if the advantages outweigh the disadvantage

while looking for a permanent position. Plus, if you get a

Make your speculative letter as specific to the company as

of the initial lower salary.

temporary or part-time job in your area of interest, it is a good

possible. Match what you can offer with the work of the company

Networking

chance to prove yourself and be first in line if a full-time position

and highlight your strengths, qualifications and experience.

Ask your friends and family about any job vacancies coming up

opens up.

Remember to send your CV with your letter.

where they work, maybe as a result of new posts being created or

Step two: be organised

different ways.

people leaving. You could put an advert in your local paper, listing

It is best to think about job-hunting as a job in itself. Set aside


time to:

Step six: record-keeping

The letter needs to outline the main reasons why you are

make phone calls

This may sound tedious, but you should keep a detailed record of

interested in working for the company or organisation.

research different jobs, companies and vacancies

all the jobs you have applied to. Also keep copies of the CV and

Researching the company using their website will help you find

write and send out letters, CVs and application forms

cover letters you send to each employer - you will need them if

information which you can use in your letter, as well as the correct

prepare for and attend interviews.

you get an interview. Use a simple spreadsheet and make a note

name and contact details of the HR or Recruitment Manager.

of:

Remember to check the spelling as mis-spelled names give a

You will find it useful to create an action plan when you start job

the company you applied to

poor impression.

hunting. This means setting realistic targets for writing speculative

the name and contact details of the person you applied to

letters, completing application forms and collecting information. It

the date you applied

The internet

may help if you give yourself a daily schedule - plan the days and

any responses or feedback you got back

The internet is probably the most popular method used for

times that you are going to work on your job search and give

interview dates

researching and applying for jobs. If you are interested in working

yourself deadlines for each task.

follow up actions.

for a specific company, have a look on their website. They will

Step three: take initiative

This allows you to track your progress. If you are not getting calls

recruitment process. You can also search vacancies in your area

Do not wait around for your perfect job to fall into your lap - it is

for interviews, ask for feedback on your CV. If you are getting

of interest on websites such as:

unlikely to happen! Ringing up potential employers can be

interviews but no offers, practice your interview skills - ask your

www.fish4.co.uk/iad/jobs

intimidating, but it can be a good approach. Remember, job

careers service or a teacher or family member to do a mock

www.monster.co.uk

openings often exist long before they are advertised. It is

interview with you. Remember that an employer will always be

www.redgoldfish.co.uk

important that you get through the door before your competition

willing to give you feedback on your performance. This may be

www.totaljobs.com

and employers may be impressed that you have taken the initiative

invaluable advice for your next interview.

www.jobcentreonline.com

Step seven: be persistent

Recruitment advertising

Step four: networking

Do not let negative experiences get you down. Focus on what you

Many job vacancies are advertised in local or national

Using your network of contacts can be a very effective resource

have gained and learned from these experiences and how you

newspapers, such as The Times. Different newspapers will

for finding out about different opportunities. You could:

can use that to your advantage. If you get an interview it is

advertise specific areas of work on particular days, e.g. science or

ask your family and friends if they know about any

important to talk positively about past experiences. Think about

public sector work, so check which day they advertise for the field

how overcoming these experiences has made you an even

you are interested in. Some specialist and professional

stronger candidate for the job.

publications are devoted totally to job vacancies in specific areas

the type of jobs you are looking for, your skills and interests.

usually have a section on current job vacancies and their

to call.

opportunities
sign up for job search newsletters and email alerts
attend job fairs

of work such as computing, pharmacy or education with


vacancies from major employers (for example, The Grocer). These
are available either to buy from newsagents or to research at your

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Writing a CV

Application forms

Your CV is the tool you use to 'sell' your skills and abilities to an

Laying out your letter

Many employers now use application forms as well as or instead

employer. It is your chance to show them that you are the right

As with a CV, your letter should be clearly presented on good

of a CV. It allows them to compare candidates more easily and

person for the job. A well-presented CV is your key to getting an

quality A4 plain paper and set out neatly with margins and equal

means they can ask for exactly the information they want to know.

interview. Employers receive hundreds of CVs and they may make

line spacing:

You need to spend both time and effort on an application form if

snap decisions on whether or not to interview you based on its

Put your address and contact details in the top right hand

you want to beat off the competition from all the other candidates

appearance and content.

corner; the employer's address underneath, aligned to the left.

wanting the same job.

Keep a copy of the application form to remind yourself of what


you have written.
Send a covering letter along with your application form, unless
you are asked not to.
Send it in an envelope big enough to hold it without folding it. If
it is folded it will look untidy.

Put the job title and reference number, if there is one.


Each job is different, each company is different and your CV needs

Address the letter to a named person - look on the internet or

Before you start

There is usually a section on the form which asks you to write

Read all the documentation sent by the company and re-read

about yourself and why you want this particular job (it is often at

to change too. The basic structure can stay the same, but think

ring the company and find out exactly who you will be dealing

about the job you are applying for and adapt your CV and your

with. If you are writing to a named person, finish the letter

the original job advert. Some companies will also send a

the end of the form and may have a heading 'supporting

cover letter to show how your skills and experience match the

'Yours sincerely'. Sign the letter by hand and type your name

detailed job description. Looking through these will help you

information' or ask you to 'state why you think you are the right

requirements of the job.

below your signature.

understand what skills and experience you need for the job.

person for the job'). This is your chance to shine. Think about why

Make sure you understand what each question is asking - it is

you want this job. You can give relevant details here that have not

If you cannot find a name to write to, address the letter to


Some golden rules
Keep it brief - no more than two sheets of A4.
You do not need to put 'CV' or 'Curriculum Vitae' at the top - it
is obvious what it is, so use that space for your name instead.
Include only relevant and current information and give the most

'Dear Sir'. If you are writing to an unknown person, finish with


'Yours faithfully'.
Use the first paragraph to say why you were attracted by the
advert - show you have done some research into the company
and you are really interested in it.

easy to misinterpret what you are being asked.


Pay attention to any instructions - do they ask you to use black

been covered elsewhere in the form. You might want to include


interests and hobbies that are relevant.

ink or BLOCK CAPITALS? Do you have to list your


qualifications in any particular order?
Check the deadline - aim to have the form in the post at least

It is a good idea to get someone else to check over your answers


before you start filling in the final version of the form. Copy the

Include in your letter where you saw the job advertised.

four days before the cut-off date. Do not leave it until the last

completed form before you send it and keep it on file with all the

Do not be tempted to bend the truth - employers are checking

Describe how your skills and experience make you suitable for

minute before you start to complete the form, you will be more

information relating to the job.

information more carefully now, so you will only get caught out.

the job. Highlight relevant information from your CV, but do not

likely to rush it and make mistakes. Remember - most

just repeat what is already there.

employers will not accept late application forms.

important information first

Use active verbs which highlight your achievements, such as


'achieved', 'organised', 'produced' and 'designed'.

Online application forms

Keep it to one page- it needs to be clear and concise, so the

Make sure it is easy to read with space between each section.

reader can glance through and quickly pick out the main

Completing a form

Most of the information for printed application forms is also

Avoid large areas of text - use note form or bullet points

points.

To get you started, make a list of the things the employer is

relevant to online applications. Additionally:

looking for and match yourself, your skills and experience to each

Do save your work electronically as you work through it - it can

fit into your CV. It should be formal - but give a sense of your

of the questions being asked on the form. The employer is looking

be helpful to come back later and look at it again with 'fresh

personality too.

for you to demonstrate you have the qualities needed to do the

instead of long sentences.


Print your CV on white A4 paper and stick to just one style and
font.
Check your grammar and spelling - then check and doublecheck again! Ask someone else if possible.
Print out a copy of your CV to keep yourself. A potential

Take the opportunity to say the things that do not comfortably

Some employers ask for a hand-written covering letter - in


which case, make sure your writing is legible and neat.

job. When you mention a new skill, quality or experience make


sure you give an example of how you have used it, linking back to
why it makes you right for the job.
Draft your answers before you complete the application form.
Make sure you answer all the questions. Never leave a section

Writing a covering letter

blank; each question has been designed by the employer for a

As part of your application for a job, you will need to write a

reason. If you are certain a question is not relevant to you,

covering letter to accompany your CV - even if you are sending it

explain why or write 'N/A' (not applicable) - it shows you have

by email. A covering letter builds on the information given in your


CV. Its purpose is to state clearly why this company should
employ you and your motivation for the job.

writing a draft.
Do not be too informal or treat it as you would email.
Do not exceed any word counts specified within the form.

employer will use your CV to form interview questions, so it's


useful to remind yourself of what you've written!

eyes'.
Do not be tempted to complete the online form without first

Do not use a silly email address to send it from.


Do not use text speak.

not just forgotten to fill that bit in.


Use clear, positive language and focus on your strengths.
Concentrate on achievements that are most relevant to the job
in question.

The opening paragraph is the most important - it can decide if

Never tell lies - you will be found out eventually and it could

your CV even gets looked at. Put the same amount of effort into

lead to your dismissal even if you do get the job. It is never

getting your letter right as you put into your CV. Make it sound

worth it!

interesting, focusing on your achievements and strengths rather

Keep responses short and to the point.

than just job responsibilities.

If you have a lot to say, do not try and cram it all in - it will look
messy and be difficult to read. Instead, attach some extra
sheets (but remember to mark them clearly with your name,
the job you are applying for and the relevant question).

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Writing a CV

Application forms

Your CV is the tool you use to 'sell' your skills and abilities to an

Laying out your letter

Many employers now use application forms as well as or instead

employer. It is your chance to show them that you are the right

As with a CV, your letter should be clearly presented on good

of a CV. It allows them to compare candidates more easily and

person for the job. A well-presented CV is your key to getting an

quality A4 plain paper and set out neatly with margins and equal

means they can ask for exactly the information they want to know.

interview. Employers receive hundreds of CVs and they may make

line spacing:

You need to spend both time and effort on an application form if

snap decisions on whether or not to interview you based on its

Put your address and contact details in the top right hand

you want to beat off the competition from all the other candidates

appearance and content.

corner; the employer's address underneath, aligned to the left.

wanting the same job.

Keep a copy of the application form to remind yourself of what


you have written.
Send a covering letter along with your application form, unless
you are asked not to.
Send it in an envelope big enough to hold it without folding it. If
it is folded it will look untidy.

Put the job title and reference number, if there is one.


Each job is different, each company is different and your CV needs

Address the letter to a named person - look on the internet or

Before you start

There is usually a section on the form which asks you to write

Read all the documentation sent by the company and re-read

about yourself and why you want this particular job (it is often at

to change too. The basic structure can stay the same, but think

ring the company and find out exactly who you will be dealing

about the job you are applying for and adapt your CV and your

with. If you are writing to a named person, finish the letter

the original job advert. Some companies will also send a

the end of the form and may have a heading 'supporting

cover letter to show how your skills and experience match the

'Yours sincerely'. Sign the letter by hand and type your name

detailed job description. Looking through these will help you

information' or ask you to 'state why you think you are the right

requirements of the job.

below your signature.

understand what skills and experience you need for the job.

person for the job'). This is your chance to shine. Think about why

Make sure you understand what each question is asking - it is

you want this job. You can give relevant details here that have not

If you cannot find a name to write to, address the letter to


Some golden rules
Keep it brief - no more than two sheets of A4.
You do not need to put 'CV' or 'Curriculum Vitae' at the top - it
is obvious what it is, so use that space for your name instead.
Include only relevant and current information and give the most

'Dear Sir'. If you are writing to an unknown person, finish with


'Yours faithfully'.
Use the first paragraph to say why you were attracted by the
advert - show you have done some research into the company
and you are really interested in it.

easy to misinterpret what you are being asked.


Pay attention to any instructions - do they ask you to use black

been covered elsewhere in the form. You might want to include


interests and hobbies that are relevant.

ink or BLOCK CAPITALS? Do you have to list your


qualifications in any particular order?
Check the deadline - aim to have the form in the post at least

It is a good idea to get someone else to check over your answers


before you start filling in the final version of the form. Copy the

Include in your letter where you saw the job advertised.

four days before the cut-off date. Do not leave it until the last

completed form before you send it and keep it on file with all the

Do not be tempted to bend the truth - employers are checking

Describe how your skills and experience make you suitable for

minute before you start to complete the form, you will be more

information relating to the job.

information more carefully now, so you will only get caught out.

the job. Highlight relevant information from your CV, but do not

likely to rush it and make mistakes. Remember - most

just repeat what is already there.

employers will not accept late application forms.

important information first

Use active verbs which highlight your achievements, such as


'achieved', 'organised', 'produced' and 'designed'.

Online application forms

Keep it to one page- it needs to be clear and concise, so the

Make sure it is easy to read with space between each section.

reader can glance through and quickly pick out the main

Completing a form

Most of the information for printed application forms is also

Avoid large areas of text - use note form or bullet points

points.

To get you started, make a list of the things the employer is

relevant to online applications. Additionally:

looking for and match yourself, your skills and experience to each

Do save your work electronically as you work through it - it can

fit into your CV. It should be formal - but give a sense of your

of the questions being asked on the form. The employer is looking

be helpful to come back later and look at it again with 'fresh

personality too.

for you to demonstrate you have the qualities needed to do the

instead of long sentences.


Print your CV on white A4 paper and stick to just one style and
font.
Check your grammar and spelling - then check and doublecheck again! Ask someone else if possible.
Print out a copy of your CV to keep yourself. A potential

Take the opportunity to say the things that do not comfortably

Some employers ask for a hand-written covering letter - in


which case, make sure your writing is legible and neat.

job. When you mention a new skill, quality or experience make


sure you give an example of how you have used it, linking back to
why it makes you right for the job.
Draft your answers before you complete the application form.
Make sure you answer all the questions. Never leave a section

Writing a covering letter

blank; each question has been designed by the employer for a

As part of your application for a job, you will need to write a

reason. If you are certain a question is not relevant to you,

covering letter to accompany your CV - even if you are sending it

explain why or write 'N/A' (not applicable) - it shows you have

by email. A covering letter builds on the information given in your


CV. Its purpose is to state clearly why this company should
employ you and your motivation for the job.

writing a draft.
Do not be too informal or treat it as you would email.
Do not exceed any word counts specified within the form.

employer will use your CV to form interview questions, so it's


useful to remind yourself of what you've written!

eyes'.
Do not be tempted to complete the online form without first

Do not use a silly email address to send it from.


Do not use text speak.

not just forgotten to fill that bit in.


Use clear, positive language and focus on your strengths.
Concentrate on achievements that are most relevant to the job
in question.

The opening paragraph is the most important - it can decide if

Never tell lies - you will be found out eventually and it could

your CV even gets looked at. Put the same amount of effort into

lead to your dismissal even if you do get the job. It is never

getting your letter right as you put into your CV. Make it sound

worth it!

interesting, focusing on your achievements and strengths rather

Keep responses short and to the point.

than just job responsibilities.

If you have a lot to say, do not try and cram it all in - it will look
messy and be difficult to read. Instead, attach some extra
sheets (but remember to mark them clearly with your name,
the job you are applying for and the relevant question).

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Interview advice
If you have been invited to attend an interview, you have obviously
made an impressive application. The interview gives you the
chance to prove that you are as suitable for the job in real life as
you appear on paper. It also gives an employer the opportunity to
see what you are like as a person and to assess whether you will
fit in with other employees.
The time you spend during an interview is valuable for you to
make a decision if the job and company are right for you.
However, an interview is a two-way process and allows the

Anticipate questions
The preparation you do for the interview should give you a good
foundation for dealing with questions you may be asked.
Rehearse possible answers to questions out loud. It may sound
silly, but you will find it helpful to get used to the sound of your
own voice. Note down any other questions that you are likely to
be asked as a result of the information you have provided. For
example if there are any gaps in your CV or application form what is the reason and can you justify this. Be positive, but honest
and give clear explanations for any unaccounted-for 'time gaps'.

employer to 'sell' their company to you. After all, they want to


make a good impression too.

The interview

Interviews can take various forms and will be based on the

First impressions count!

information you supplied on your application form. Examples of

Be on time! Arriving late for your interview will not help you to

different interviews are:

make a good impression. Make sure you know exactly where

a question and answer session with one interviewer

you are going and how long the journey will take. If you have an

a panel interview with several people asking questions

early morning interview some distance from where you live,

interviews that require you to give a short talk or presentation

consider travelling the day before and staying overnight.

a combination of the above - presentation and questions.

If something happens and you really cannot avoid being late,


make sure you have the company's contact details with you so

How to prepare for interview


It might be useful to go to the company's website or annual report to

that you can ring ahead to let them know and apologise.
Make sure you arrive clean and are dressed appropriately.

read about any latest developments or useful information such as

Consider who you are meeting, the type of job and the

where the company operates as well as up-to-date news in the press

company.

releases section. This will show an employer that you are interested in
the company, have done your research and perhaps give you

Listen carefully to the interviewer's questions and make sure you

something to talk about or ask questions on during interview.

have understood the question before you answer. If in doubt, ask


for the question to be repeated.

Make sure that you fully understand the responsibilities and


requirements of the job so that you can present your skills,
experience and abilities effectively. Read over your copy of the
application form or letter and your CV and write down examples of
your strengths or what you have done that demonstrates your
fitness for the job.
Collect together everything you need to bring to the interview the
day before, for example:
the company's contact details and name of the person you are
meeting
a copy of your cover letter, CV and/or application form
the job description
a pen and paper for any last minute notes
educational certificates or records of achievement, if requested
any samples of work that were requested
references, if appropriate
your list of questions
a passport photo of yourself (you may not need this, but it
might help the interviewer remember you when making their
decision).

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If you don't know the answer to a question - be honest but be


prepared to give an opinion.
Give relevant information and as many illustrations of your
experience as you can.
Avoid giving yes/no answers to questions; always expand your
answers with reasons.
Do not talk too much and never interrupt. Communication is a
two-way thing. Keep your answers focused.
Be enthusiastic and give positive answers. Never criticise a
previous employer or your school/college.
Remember to thank your interviewers for their time as you leave.

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Careers
Guide 2013

18
EDITION

CARRERS BOOKLET EDITION 18

www.businesscasestudies.co.uk

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