Workforce

SOLUTIONS
TMGT-3337-VO1
Decision Making Economics
Teamwork Members
Leobardo Delgado
Erica Garcia
Jesus Carrillo
Laura Zepeda
Emanuel Bocanegra

Table of Contents

Table of Contents

Executive Summary

The case

Structure of the Organization

C2 Global Professional Services

Expense Report

Interview

Accounting logic

WIOA

7
WIOA Youth

Adult education and literacy

Grants Funded

TANF

10
Analysis

11

Unemployement Benefits

12

Child Care

13

The Decision

14

Analysis

15

SNAP

16
Food and Nutrition

16

Exempt

17

Economic Benefits

18

Conclusion

19

References

20

Executive Summary
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The foundation for this case study is to recognize and explore the different components that
Workforce Solutions operates and benefits in the Lower Rio Grande Valley. We wanted to
provide more in depth information about the main programs they provide to the community as
well as where the funding is coming from. We researched those programs to find out what
government agency is in charge of developing and monitoring each program and what is the
role that Workforce Solutions plays on each one, as well as the economic impact of each
program. Another point we wanted to include in this report is information about who is in
charge of running and managing the day to day operations of the Workforce Solutions offices in
the Lower Rio Grande Valley. During our research we were able to interview an employee of
C2 Global Professional Services, which is the contractor hired to manage the Workforce
Solutions offices and he was able to provide us with useful information that helped us better
understand their business model.

The Case
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In intent to the case study we as group have selected a non- profit organization that will
identify and represent our study. For this project we have selected Texas Workforce Commission
(TWC), as this organization has an operation in the regional border within the Lower Rio Grande
Valley area. TWC is the state agency charged with overseeing and providing workforce
development services to employers and job seekers of Texas. It has placed an identity underneath
them named Workforce Solutions (WFS), to oversee the development and innovations get
implemented across the community. Providing support services such as Workforce Innovation
and Opportunity Act (WIOA), Temporary Assistance Need Family (TANF), Employment
Services, Child Care, Supplemental Nutrition Assistance Program Employment (SNAP) and
other essential services. Benefits produced by WFS services are to give opportunities to
individuals education, enhance employment opportunities and extend additional services to
customers and its partners with employers.
Texas Workforce Commission has assigned substations to supervise these activities, to
who are named Workforce Development Boards (Boards). This is a twenty-eight boards
statewide network. The Boards bodies community leaders that are administer workforce
programs. These centers are a centrally planned economy which contract affiliates contractors.
TWC is mainly funded through federal grants and other sources that retain funding from
taxpayers incentives. TWC provides grants to workforce development boards that will plan and
manage(s) sustainability budgets in their respectable regions. This put in place to make
appropriate allocations of local businesses and identify most needed services. In conclusion, the
system put in place by the State of Texas will serve its purpose on demand, supply, budget and
economic sustainability, as Workforce Solutions strive to achieve its goal.

Structure of the Organization

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In our research it was important to bring the name up of the contractor that provide all
these services for Texas Workforce Commission, so to get a better understanding of how the
money is distributed to the Workforce Solutions across its boards. Also we have conducted an
interpersonal interview with a long time tender staff that has worked seventeen years of different
contractors.

C2 Global Professional Services

When the Texas Workforce Commission puts out a bid to whoever is willing to do the services of
serving Texans, the contractor that won the bid was C2 Global Professional Services. This
company C2 Global Professional Services, LLC (dba C2 GPS), is a private, for profit company,
whose primary business is the Management and Operation of Workforce Development contracts.
Its founder Chakib Chehadi, President and CEO have currently provides all management
operations. This is one of the ways we found how Texas Workforce Commission employs others
to do the work for them rather than have the state running the operation. Up to now C2 GPS
earns its living from the state contract and is ongoing to a bright future.
Expense Report
As compliance to Texas Comptroller, Texas Workforce Commission is issues open records of
their expenses. To retrieve this data on their expenditures and found a expense report.
Texas Transparency.com-Public Assistance Payments (Source: Texas Comptroller)
7214-Public Assistance Payments-Unemployment
7623-Grants-Community Service Programs
7678-Employment Social Services
Total

($1,080,090.49)
$870,044,135.70
$50,073.79
$869,014,119.00

Interview

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We were successful in getting an interview with a Business Solutions Representative from C2

GPS. His name is Santiago Montez; his creditability is he has been a seventeen year veteran
employee. We cover several topics with him on a Q&A questionnaire here was his response:
What does Workforce Solutions do?
Our organization mission is to help our community in growth, inspired and improve people
empowerment in getting a better opportunity.
Where does Workforce Solutions serve and to where?
We serve three counties in the Rio Grande Valley and in each center we provide services to
customers that are need assist in being layoff, unemployment, military discharge, youth and other
federal programs. We serve in the Hidalgo County (Mission, Edinburg, Weslaco), Starr
(Raymondville), and Willacy (Rio Grande City) each location are open to serve diverse services.
Does your organization help with opening unemployment benefits?
Yes, initially customers are able to open a claim by calling a phone number or registering on the
internet. We merely guide the customer to how they can apply for benefits. Our center is a onestop substation to help job-seekers look for work. It is why last word is name Solutions.
What are the benefits of going to Workforce Solutions?
The customer is getting one and one conversation with a representative on how, where and what
is needed to apply with employers. The advantages are endless on how customers can get help
with education, child care, and grants programs.
Where does your organization get the funding for all these programs?
We obtain several grants are retrieved from agency such as Department of Labor, Personal
Responsibility and Work Opportunity Reconciliation Act and much more. We have had
nationally agencies provide grants over the time that I been here.
What are they benefits of going to Workforce Solutions?
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The customer is getting one and one conversation with a representative on how, where and what
is needed to apply with employers. There is no waiting time when job opening appear in centers.
We hail hiring events to make the job-seeker and employer meet one and another to make a
connection. Although most millennial prefer the internet for job hunting they wont get the same
service as Workforce Solutions.

Accounting logic
When we analysis Workforce Solutions we wanted to understand about the development
programs they serve. Author FS Michaels stated Accounting logic makes two assumptions: first,
that anything and everything you government does can be assessed in terms of what value is
added, and second, that the value added can be linked to how much money is spent on the
activity in the first place. For Workforce development to continue working they need an
oversight view of what support is needed for the employer-driven, integrated system that
consolidates with employment, and work-related services to help it community.

WIOA

Workforce Innovation & Opportunity Act is a program that is

administered by Workforce Solution. As you will see illustration 1 shows statistics of May 2016
a 26 % increase on education and health industry. It is this benefit to know that these types of
education sources are available through Workforce Solution. The history of this stated in 1998,
Workforce Investment Act (WIA) was the first to act authorized. Their mission was to better
align the workforce system
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on the national, state,

and local levels
Workforce
Innovation &
Opportunity Act is a
program that is
administered by
Illustration 1

Workforce Solution.
As you will see
illustration 1 shows
statistics of May

2016

Source:wfsolutions.org
Workforce Solutions
Source:

a 26 % increase on education and health industry. It is this benefit to know that these types of
education sources are available through Workforce Solution. The history of this stated in 1998,
Workforce Investment Act (WIA) was the first to act authorized. Their mission was to better
align the workforce system with education and economic development in an effort to create a
collective response to economic and labor market challenges on the national, state, and local
levels. Workforces Solutions encourages the community to improve the response to labor market
needs by connecting board performance to outcomes that require an understanding of the
correlation between training investments and economic return. Changes in WIOA prompt
Workforce Development Boards to be increasingly engaged in the business of collaboration,
convening and partnership.

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WIOA Youth
Workforce also provides great resources for young adults who perhaps are not yet in the field but
will be soon. This year they introduced The Workforce Awakes at the 2016 Youth Career Expo.
This is an excellent resource for young adults to exposed to different career choices, and get an
inside look at what careers are most in demand.

AEL
Among the hundreds of services workforce solutions offers Adult education and literacy
programs (AEL), is arguably one of the most important. This program is offers courses in four
categories Adult Basic Education, GED Preparation, ESL and EL Civics, and combined GED
and Workforce Skills Training
Grants Funded
Through our research Workforce Solutions have a rapid response to majority industry that is
growing and in need. This is funding stream is mainly funded by Department of Labor (DOL).
The methods of how grants are transferred are first issued by DOL, and then initially are
delivered to Hidalgo Country. This serves as a purpose of interlocal cooperation agreement with
the county and the state.

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TANF
We found out that another way that Workforce Solutions has a direct impact in the
economy of Hidalgo County is through the Temporary Assistance for Needy Families (TANF).
The main purpose of the program is to provide financial and medical support to needy children
and the parents or relatives who take care of the children. TANF benefits recipients receive
monthly cash as well as medical benefits. Here we obtain a income guideline of how recipients
can received when apply.
When we dug deeper into the program, we found out that it was created back in 1996
under the Personal Responsibility and Work Opportunity Reconciliation Act and in order to
finance the program, the federal government provides a block of grant to the states, which use
the funds to operate their own programs. In order for the states to qualify for the grant, they
must also spend some of their own dollars in programs for needy families, and this requirement
for the states is called maintenance of effort, or MOE.
Once the state qualifies to get the grant from the federal government, the state has
autonomy to determine eligibility for the TANF benefits and here is when Workforce Solutions
play a big role in the program. In Texas, an adult that applies for the TANF benefits must first go
through Human and Human Services Commission to be eligible. After been accepted receptions
are to attend a Workforce Orientation prior to qualify for the program. The orientation is
provided by the Texas Workforce Commission through a Local Workforce Development Board.
Here is important to remember that Texas is divided into 28 boards, and each one manages their
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local Workforce Solutions locations. In Hidalgo County, the management and operations of the
Workforce Solutions offices is handled by its contractor C2 Global Professional Services LLC.
When a childs parent or relative is getting TANF benefits, the parent or relative must
agree to the following rules:

Train for or look for work

Adhere to child support rules

Not quit a job.

Not abuse

alcohol and/or drugs.

Make sure the child goes to school.

Here we notice the importance of Workforce Solutions for the TANF program as they have
centralized an office in getting help for applicants. We were acknowledging that
participants that get TANF have to attend orientations, not all of them participate but some
are exempt from attending. Once there WFS staff will provide training, and education
enhancement in finding a job and qualify them for the programs. And in some cases, if the
applicant or recipient does not comply with the program rules, the benefits will be
terminated.
Analysis
On this chart 2 it gives a general idea of the amount of money (income) a person or family
can get and when participating in TANF program.
Home with
2 parents or
2 caretakers

Family Size

Child-only

Home with
1 parent or
1 caretaker

$64

$78

----------

$92

$163

$125
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3
4
5

$130

$188

$206

$154

$226

$231

$198

$251

$268
Chart 2

Unemployment Benefits
In this following case study we took a closer look how Unemployment Benefits functions
for those seeking unemployed assistance. The State of Texas along with Texas Workforce
Commission agency has set aside a budget to help those that no longer employed. While
work has ended they need sustainable income to survive until they go back to be
employment again. They are able to visit their nearest Workforce Solution for assistance in
open their Unemployment benefits, they register for an account with www.workintexas.com
for job search, and go the nearest Workforce Solutions for personal assists where to look for
employment. TWC have contracted staff, which is employed by C2 Global Professional
Service, to adhering to Texas Workforce Commission services in providing all the necessary
service in seeking a job. From interviews preparedness, resume writing to counseling. We
found more sources through the website Texas Transparency.org, and we were able to obtain
approximate figures on how much funds are input towards unemployment benefits.
Texas State Expenditure Information by Agency: Fiscal Year 2015
Employee Group Insurance Fund State Control

$18,647,770.98
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Employee Group Insurance Fund State Control-Opt-Out

$24,840.00

Employee Insurance Payments- (Employer Contribution

Total $18,672,610.98

Secondly, according to the website The Labor Market & Career Information Department
(LMCI), of the Texas Workforce Commission and Lisa Givens (2016) explains Texas
Workforce has seasonally adjusted unemployment rate increased to 4.5 percent in June, up
slightly from 4.4 percent in May, and remained below the national average of 4.9 percent.
The chart will show statistics on labor around Metropolitan area.

Child Care

Other benefits we learn from Workforce Solutions provide financial assistance, to

eligible parent(s), to help pay for the cost of child care with the Child Care Services
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(CCS). There are ways to fill out the forms beforehand; the paperwork will be submitted
to the assigned workforce employee through the nearest Workforce Solutions office, to
check if the person qualifies for the child care services based on the circumstance,
income, and schedule. The circumstances, for example, when a parent has to work full
time and is also attending school full time and are in need of assistance for daycare
services to be partially or fully paid. On the other hand, if a parent will be attending
school full time and working part time but is in need of child care services. The form will
need to be submitted and reviewed and then the applicant will be notified if they qualify
for child care services.
The application for child care services that needs to be filled out with all the information
about the applicant as well as the child or children that will be attending day care and are in
need of child care services. We were informed that the application process for review is free
of charge and is kept confidential with Workforce Solutions. Furthermore, it helps that the
parent who is applying for child care services is also receiving SNAP and TANF assistance.
The chances are greater depending on the need and income of the applicant for child care
services. This free of charge program is not a free meal ticket on would put it.
The Decision
The Board makes administrative decision on this project and upholds a net present value. It
is why Workforce Solutions puts a waiting list from time to time. According to Boyes
(2008), When capital is allocated according to the net present value (NVP) calculations,
division managers have an incentive to fiddle with cash flow projections until NVP of the
project they support is positive. If a parent is interested in applying for child care services
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from Workforce Solutions, they may download and application through the Workforce
Solutions website or go in person and request an application.

Analysis
We generated the expenditures from the Texas Comptroller to know child care
expenditures. On this illustration 2 & 3, it provides a comparison from 2014 to 2015. These
figures on Child Care Administrative show their balance sheet budget.

Illustration 2

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SNAP

Another service that Workforce Solutions have to offer is participants that receive
Supplemental Nutrition Assistance Program (SNAP), these benefits are designed for
individuals and families that are need of food assistance. These programs are designed for
individuals and families who have a low income and meet certain other criteria set forth
by the program.
Food and Nutrition

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According to (United State Department of Agriculture [USDA], 2016), The Food

and Nutrition Service (FNS) and Center for Nutrition Policy and Promotion (CNPP) are
agencies of USDAs Food, Nutrition, and Consumer Services. FNS works to end hunger
and obesity through the administration of 15 federal nutrition assistance programs
including WIC, Supplemental Nutrition Assistance Program (SNAP), and school meals.
In partnership with State and Tribal governments, our programs serve one in four
Americans during the course of a year. Working with our public, private and non-profit
partners, our mission is to increase food security and reduce hunger by providing children
and low-income people access to food, a healthful diet and nutrition education in a way
that supports American agriculture and inspires public confidence. No American should
have to go hungry.
Benefits in the State of Texas for the SNAP program are regulated by The Texas Health
and Human Services Commission and are overseen in part by The Texas Workforce
Commission. The process for eligibility is quite simple via the internet, however if
assistance is needed the Texas Health and Human Service Commission (HHSC) is
available in person to assist. One of the most interesting parts we had observed on this
program is that almost everyone in need could possibly be eligible to receive benefits.
The Workforce Solutions seldom participants through current mail to a mandatory
meeting to go to Workforce Solutions. Though participates are still needing to follow
regulating by HHSC in order to receive SNAP benefits. Therefore, C2 GPS hold every
Monday of each week a mandatory orientation for SNAP customers to attend. Once
arriving they will be explaining the instruction on what must do to maintain their SNAP
benefits.
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Exempt
Another interesting component to these stipulations is that some applicants may need not
work to qualify; for instance, if the applicant is disabled or pregnant they are exempt. One
thing to keep in mind is that there is a limit to the amount of money that an individual
and/or family is allowed to bring in. Some may qualify for more than others. The
following chart is a basic rundown the maximum income limits for a month.
Maximum Monthly SNAP Amount

Family size

Monthly amount
of income allowed

$1,619

$2,191

$2,763

$3,907

$3,907

Economic Benefits
Workforce Solutions contributes a majority of assistance to the community, it is best
recognize by the contractor that do most of the work. In our research we have come to find
that customer and employers come together to make an alliance to help one another in
make prosperity and peace environment. The economic does make a big factor in these
programs but how it is utilize by agency is the essences of the solution.

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The Conclusion
In conclusion we found Workforce Solutions is very beneficial to the community
offering countless resources to anyone wanting to get help from Workforce Solutions. The
agency makes excellent use of federal grant funding as its providing many services to those
in need of help in everyday living. The government has obliged a responsibility to Texas
citizens and to their duty they are to the challenge this moment. We have discovered many
new source that here to help anyone that needs them. Workforce Solutions has facilitated
the necessary programs as they oversee Workforce Innovation and Opportunity Act
(WIOA), Temporary Assistance Need Family (TANF), Employment Services, Child Care,
Supplemental Nutrition Assistance Program Employment (SNAP) and other essential
services. It is because of their efforts, and intelligence of management that these funds are
being utilized correctly in provides quality customer service in each programs. It was an
amazing learning experience for our entire team to research Workforce Solutions on a more
in depth study. It has opened our minds to how someone can turn their life around with
dedication, perseverance and handwork.

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References
Workforce Solutions - Recent blog posts - Workforce Intelligence. (n.d.). Retrieved
August 08,

2016, from

https://wfsolutions.org/how-we-help/workforce-intelligence/labor-statistics/entry/may2016-labor-market-information-lmi.html.
Texas Transparency. (n.d.). Retrieved August 08, 2016, from
http://www.texastransparency.org/State_Finance/Spending/Spending_by_Agency.php
Michaels, F. S. (2011). Monoculture: How one story is changing everything. Kamloops,
B.C.: Red Clover
Texas Transparency (2016) Budget Year Expenditures by Agency Strategy [Data file]
Retrieved from file:///J:/Decision%20Making%20Economics/Expenses%20by
%20Agency%20Strategy.pdf
The "Plain English" Version of the Workforce Investment Act of 1998. (n.d.). Retrieved
August 08, 2016, from https://www.doleta.gov/usworkforce/wia/Runningtext.cfm
Youth Career Expo. (n.d.). Retrieved from https://www.wfsolutions.org/how- wehelp/scheduled-events/youthcareerexpo.html
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How to Get Help. (n.d.). Retrieved August 08, 2016, from

https://yourtexasbenefits.hhsc.texas.gov/programs/tanf/
Policy Basics: An Introduction to TANF. (n.d.). Retrieved August 08, 2016, from
http://www.cbpp.org/research/policy-basics-an-introduction-to-tanf
Texas Transparency. (n.d.). Retrieved August 08, 2016, from
http://www.texastransparency.org/State_Finance/Spending/Spending_by_Agency.php

Supplemental Nutrition Assistance Program (SNAP). (n.d.). Retrieved August 08, 2016,
from http://www.fns.usda.gov/snap/short-history-snap
Unemployment Benefits. (n.d.). Retrieved August 08, 2016, from
http://www.twc.state.tx.us/jobseekers/unemployment-benefits
Boyes, W. (2011). Managerial economics (book only). S.l.: Cengage Learning.

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