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Communication
- The process by which information is transmitted and understood
between two or more people.
- frequent, timely, and accurate communication remains the primary
means through which employees and work units effectively
synchronize their work
- It is the means through which knowledge enters the organization and is
distributed to employees
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e-mail has low social presence (it is imper- sonal); people are more likely to
communicate messages through impersonal channels that they would never
say in face-to-face conversation
NonVerbal Communication
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Information Overload
Sensing- the process of receiving signals from the sender and paying
attention to them.
1. they postpone evaluation by not forming an opinion until the