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Technical Information
Issued by : OP support Div 1
Issued on : 2011/07/28
No.
: TNBT1100046ENxx
Product Model
Category
Classification
Information for

:
:
:
:

C353/ C650/C220/C652/C652DS/423/652 series


Print Quality
Hardware
Software
Network
Trouble shooting
Instruction
Reference
Technical Support
On-Site Repair
Workshop Repair

Others
Others
Others

Subject: Release of New FW to cancel life stop and to eliminate life notice
This document is to instruct the implementation of new FW which have functions to cancel life stop of PM units
and to eliminate the displayed message for life end on C353/C650/C220/C652/C652DS/423/652 series product.

Purpose of FW
Currently several models of MFP displays the life attention message when the PM unit (e.g. IU, Fusing unit etc.)
reach the specific yield and stops printing afterwards. When the customers notice the massage, they call service
tech. to replace unit and service tech. has to visit the customer before MFP stops even though the quality still
meets customers expectation. Due to this work of MFP, service tech. has very little flexibility to arrange service
visit effectively. With new FW we introduce in this document, it is possible to cancel life stop and to eliminate
the life attention message on the MFP display. By implementing this FW, each service tech. will be able to have
initiative to manage service visit and to decide replacing the units proactively with careful watching the condition
of the machine and reviewing customers expectation of the product quality.
Function of New FW
Following function is implemented with C353/C650/C220/C652/C652DS/423/652 series product. (Some of them
are previously available on a part of the models though.)
1. Service choice is available to cancel life stop for following unit.
- IU/ Drum Unit/ Developing Unit/ Developer/ Transfer Belt Unit/ Fusing Unit
2. Service choice is available to eliminate life attention message for following unit.
- IU/ Drum Unit/ Developing Unit/ Developer/ Transfer Belt Unit/ Fusing Unit/ Toner low
Note:

When eliminating the life attention massage but fail to cancel life stop, MFP will stop working without
attention when reaching life stop value. Be sure to cancel life stop whenever setting no life attention display.

Regardless service choice setting, oiled icon will be displayed when the unit reach the life.

For the unit whose life attention message is set as No Display, * (asterisk) will be indicated next to the life
counter on Machine Management List.

The choice is effective only in panel display. The notice on CSRC, Fiery panel display, PSWC, and MIB etc.
are same as before.

Only for 423/652 series, it is possible to report the settings to CSRC center about the display message.

Turn No.8 of [Center Notifi. Item] on Notification Setting in case of unilateral communication.

3.
4.

Service choice is available to invalid the function to change life status of the unit from life to print
prohibition when any of the other units reach print prohibition. (mutual "print prohibition" control)
Following measures for field issue on C353/C253/C203 are included in Engine Dip SW.
-

Change the temperature of lower roller of fusing section from150 to 140 degree(DLBT1001563ENxx)
Retry SOS error in the initial operation of the machine.( DLBT0902968ENxx)
Change toner low detection timing earlier. ( DLBT0902968ENxx)

Applicable FW Version/ DL No.


Model
bizhub C203
bizhub C253
bizhub C353
bizhub C220
bizhub C280
bizhub C360
bizhub 223
bizhub 283
bizhub 363
bizhub 423

FW version Download database No.


GR4-R6
DLBT1101611ENxx
GQ4-R6
GP4-R6
GC4-C4

GC4-C4

DLBT1101615ENxx

DLBT1101659ENxx

Model
bizhub C451
bizhub C550
bizhub C650
bizhub C452
bizhub C552
bizhub C652
bizhub C552DS
bizhub C652DS
bizhub 552
bizhub 652

FW version Download database No.


DLBT1101609ENxx
GP4-R6
DLBT1101607ENxx
DLBT1101605ENxx
DLBT1101616ENxx
GC4-C4
DLBT1101617ENxx
GC3-F4

DLBT1101283EN00

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(Note)
1. Following problems have been found on the FW of bizhub C652/C652DS/C220/423 series product,
which supports the function to cancel life stop and to eliminate life notice.
Model
C652/C552/C452
C652DS/C552DS
C360/C280/C220

423/363/283/223

Version

The unit
excceding life-end

Default

No life stop/No life message setting

G00-C2
All
G00-C5
(Donau/DonauDS)
G00-C6
(Amur)
GC4-C4

No Problem
Print stops with displaying
the life message if one of
the unit exceeds the life.

No Problem
MFP can be used continuously even
if one of the unit exceeds the life.

GC1-C2
GC2-C2
GC3-C2
GC4-C2
GC2-C4
GC3-C4

IU
Drum unit
Developing unit

Although no life message is


displayed, the MFP stops in
a state of "PrintStop"
without printing out when
sending print/copy job.

No Problem
MFP can be used continuously even
if one of the unit exceeds the life.

G00-C2
G00-C8
GC4-C4

Drum unit
Developer
Developing unit

No Problem
Print stops with displaying
the life message if one of
the unit exceeds the life.

No Problem
MFP can be used continuously even
if one of the unit exceeds the life.

Transfer belt
Fusing Unit

Fusing unit

GC1-C2
GC2-C2
GC3-C2
GC4-C2
GC2-C4
GC3-C4

Drum unit
Developer
Developing unit
Fusing unit

Although no life message is


displayed, the MFP stops in a state
of "PrintStop" without printing out
when sending print/copy job.

Although no life message is


displayed, the MFP stops in a state
of "PrintStop" without printing out
when sending print/copy job.
The Problem can be prevented by
setting Software SW No. 55 as
"00001100"
Although no life message is No Problem
displayed, the MFP stops in MFP can be used continuously even
a state of "PrintStop"
if one of the unit exceeds the life.
without printing out when
sending print/copy job.

2. The function to disable toner low message for C650/C550/C451 is supported from Ver. GP4-R6 on.
The function is not supported on Ver.GP1-R6/GP3-R6.

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How to make setting to cancel Life Stop and eliminate Life attention message
Group A
bizhub C650/C550/C451
bizhub C353/C253/C203

Group B
bizhub C652/C552/C452
bizhub C652DS/C552DS
bizhub 652/552

1. Make unit replacement setting

Group C
bizhub C360/C280/C220

Group D
bizhub 423/363/283/223

N/A for bh 652/552

> System 2
> Unit Change
Set Service

User

User

Not Available

User

Service

Service

Service

2. Make IU life extension setting


> System 1
> IU Life Stop Setting
Set "Suspend"

Not Available

Not Available

Not Available

Suspend

possible to skip the process if it has been set before.


b f

3. Select No-Stop unit

Press Stop->0->Clear to enter


* IU
* Drum Unit Enhanced Security mode
* Developing > Life Stop Setting
Set "No stop"
Unit
* Transfer
Belt Unit
* Fusing Unit

No Stop
No Stop

> System 2
> Software Switch Setting
Switch No. : 55
Bit Assignment : bit2, bit3
Set SW Switch Setting
Apply "Fix" after setting has been
d

No Stop

No Stop

1: No Stop 0 : Stop
55

Group A

00001100

bit3
bit2

0C

Group B
Transfer Belt Unit
Fusing Unit

Group C

4. Eliminate Life Message Display

> System 2
> Software Switch Setting
Switch No. : 51
Bit Assignment : bit3, bit4, bit5, bit6, bit7
Set SW Switch Setting

1: No Display 0 : Display
51
11110000
F0

Apply "Fix" after setting has been


d

5. Cancel mutual "print prohibition" control.


> System 2
> Software Switch Setting
Switch No. : 59
Bit Assignment : 00000001
Press Stop->0->Clear to enter Enhanced Security
mode
> Engine FW DipSW
Turn off/om
MFP make satting valid.
No.14 on.

Group A

bit7
bit6
bit5
bit4
bit3

Group B
Group C
Group D
Fusing Unit
Transfer Belt Unit
Developer
Developing Unit
N/A (*1)
Bk Developing Unit
Drum Unit
Color IU/ Bk Drum Unit
IU (*2)
N/A (The function is available in "Unit Change".)
Toner Low (*3)

Note.
For bizhub 423/363/283/223
SW Switch No.55 Setting is
needed for FW Ver.
G00-C2/ G00-C8/ GC4-C4

Note:
(*1) For GroupA product, leave the setteing
"0" and do not change.
(*2) The bit No. for IU is changed from
previous version (Ver.GFF-R6).
(*3) Only for C650/C550/C451.

" *(asterisk) "will be indicated next to the life counter on Machine Management List for the unit
whose life message is set as No Display,.
This process is not necessary when selecting all unit as "No Stop".
Go to Enhanced Security mode

14

59
00000001
01
(*4)

Not Applicable

Not Applicable

(*4) Other useful measures for field issues are available in Engine FW
DipSW.
For bizhub C353/C253/C203
No:2 :Reduce lower fusing roller temprature in standby/ Low power mode.
No:12 : Retry SOS error in the initial operation of the machine.
No:27 : Change toner-low detection timing earlier.
For bizhub 283/223 (Do not apply the setting for bizhub 423/363)
No:8 : Control toner mass properly.

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How dispalyed message in the panel changes depending on the setting


Life Stop Setting
Stop

Life Message Display

Specification Life

Life Attention

Afer Life Stop

Display

51
00000000
Stop

No Stop

No Stop

00

Display

51
00000000
00

No Display
Stop

No Stop

51
00010000
10

Restrictions
Even if panel message is eliminated, life attentin will be noticed on CSRC, Fiery panel display, indication on PSWC, and MIB as below figure.
Specification Life

Life Attention

Afer Life Stop

Fiery Panel

i
Info

i
Alert

PSWC

CSRC

Part Life 1st_Call

Part Life 2nd_Call