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Sample test

1) A(n) business process ____ is defined as a series of tasks or activities grouped to

achieve a business function or goal. A) software design
B) system prototype
C) business process
D) information system
answer is C
2) Because systems integration often involves sharing information across departments, this often
creates __power conflicts______ among the functional departments.
A) power conflicts
B) new opportunities
C) network failures
D) better decisions
answer is A
3) An Information System includes each of the following except:
Culture A) software.
B) culture.
C) hardware.
D) data.
Answer is B
4) An ERP architecture consists of both a physical architecture and a(n):
logical architecture A) labor component.
B) system architecture.
C) database.
D) logical architecture.
E) system documentation.
Answer is D
5) Information systems that are used for generating reports for mid-level managers are known as:
C) databases.
Answer is D

6) The general goal of an Information System is to convert data into useful:

informationA) procedures.
B) tools.
C) information.

D) data flows.
Answer is C
7) If there is a system failure or a major disaster it is crucial that a good _backup and
recovery_______ system for the integrated system be in place.
A) hardware
B) backup and recovery
C) database
D) crisis management
E) electrical
Answer is B

8) The concept of _data integration_______ means that clean data can be entered once and then
reused across all applications. A) cross-data reports
B) data integration
C) real-time access
D) data flows
E) system integration
answer is B
9) During the 1960s and 1970s most organizations designed their systems in a __silo______
manner. A) interrelated
B) cross-functional
C) componentized
D) silo
E) cohesive
answer is D
10) ERP systems integrate a business' processes across their:
Value chain A) system boundaries.
B) functional dependencies.
C) value chain.
D) sales activities.
Answer is C
11) ERP vendors embed ___best practices_____ in their software.
A) compone
B) data C)
D) best practices

E) upgrades
answer is D
12) ERP systems help to increase the efficiency of the organization and worker productivity by
providing a __central repository______ for all corporate data, information, and knowledge.
A) network
B) platform
C) architecture
D) central repository
E) decentralized archive
Answer is D

13) modifying________ an ERP system during the implementation increases the cost of the
system and increases the implementation risks.
A) Integrating
B) Diagramming
C) Delaying
D) Outsourcing
E) Modifying
Answer is E
14) Because they lack the skill sets and time necessary to develop it __in house______, most
organizations choose to purchase ERP software from a vendor.
A) in-house
B) efficiently
C) modularized
D) organically
E) cross-functionally
answer is A
15) An organization must first do a ___needs assessment_____ to help narrow down the ERP
vendors to a select few.
A) system analysis
B) needs assessment
C) vendor review
D) performance review
answer is B
16) _stabilization_______ is the time from "go live" to about 90 days after, or until the number
of issues and problems have been reduced.


Testing and Debugging
Answer is D

17) An organization that wants to connect its systems with its partners and suppliers needs to
have a robust __ERP______ system in place.
A) supply chain
Answer is B
18) An ERP system works on a(n) __single______ database that allows various departments to
share information and communicate with each other.
A) silo
C) single
D) archive
E) none of the above
answer is C
19) As opposed to ERP systems, e-Business systems are focused more on integrating
_external_______ processes. A) external
B) hardware
C) internal
D) software
E) none of the above
answer is A
20) Manually reentering data in a system ___usually_____ leads to more errors and
inaccuracies. A) rarely
B) usually
C) always
D) never
answer is B
21) It is not uncommon for employees to __resist______ the changes in their roles and
department boundaries due to the new ERP system.
A) embrace
B) resist
C) request

D) sabotage
E) none of the above
answer is B
22) Making modifications to the ERP software will __increase______ the investment in the
system and introduce higher implementation risk.
A) increase
B) decrease
C) simplify
D) reinforce
E) none of the above
answer is A
23) Business __process______ reengineering involves changing the mindset of employees to do
their tasks in a new way.
A) software
B) system
C) process
D) task
E) function
answer is C
24) To get employees to do their task in a new way, managers must get them to shift their focus
from achieving _departmental_______ goals to organizational goals.
A) procedural
B) departmental
C) functional
D) individual
E) practical
answer is B
25) One step in the systems integration process is to develop a policy on whether older,
_legacy_______ systems will be supported and maintained.
A) business
B) functional
C) departmental
D) legacy
answer is D
26) The first step in systems integration is to take inventory of the various IT ___resources_____
being used in the organization.
A) resources


hardware components
integrated systems
web-enabled applications
Answer is A

27) _middleware_______ tools are good for short-term integration of existing applications in the
A) Hardware
B) Data integration
C) Real-time access
D) Business process integration
E) Middleware
Answer is E

28) In general, the biggest benefits of implementing an integrated system include a reduction in
inventory and _personnel_______ costs.
A) personnel
B) direct
C) material
D) silo
E) indirect
answer is A
29) Being able to approve a customer's credit application on the spot is an example of how
integrated systems can provide better:information visibility A) resources.
B) market research.
C) information visibility.
D) support.
Answer is C
30) A side benefit of integration is that the organization is forced to _standardize_______ its
hardware, software, and IT policies.
A) review
B) reengineer
C) upgrade
D) standardize
answer is D
31) Because of the high initial setup costs for the integrated system, it is particularly crucial to
have a strong commitment from: top managementA) the consultants.
B) the IT staff.
C) top management.

D) the employees.
Answer is C
32) Many benefits of integrated systems are _intangible_______ so they are difficult to
quantify. A) financial
B) operational
C) intangible
D) decisional
E) tangible
answer is C
33) ERP systems are integrated, multi-module __application______ software packages.
A) network
B) web-service
C) database
D) application
E) platform
Answer: D

34) At the __logical______ level, ERP systems require organizations to focus on business
processes rather than functions.
A) presentation
B) logical
C) middleware
D) physical
E) hardware
answer is B
35) ERP systems come with built-in __processes______ for a variety of functions such as
entering a customer order. A) tasks
B) vendors
C) processes
D) users
E) roles
answer is C
36) Because of an ERP system, customers should be able to find out __in real-time______ the
current status of their orders. A) eventually
B) on the web
C) in real-time
D) quickly

answer is C
37) One benefit of ERP systems is that they allow organizations to quickly form and break
_alliances_______ with other companies.
A) networks
B) web services
C) protocols
D) alliances
answer is D
38) The hierarchical layers of an organization from strategic planning to operational control
represent _vertical_______ silos.
A) horizontal
B) matrix
C) corn
D) vertical
answer is D
39) Systems integration means allowing access to a shared data resource by people from
different __functional______ areas of the organization.
A) functional
B) geographical
C) decisional
D) logical
answer is A
40) At the physical level, systems integration means providing seamless connectivity between
____heterogeneous____ systems.
A) software
B) functional
C) distributed
D) heterogeneous
answer is D