Beruflich Dokumente
Kultur Dokumente
PROJECT REPORT
ON
SUBMITTED TO:
Mr. Pankaj
Prof. BBA
Govt. Degree College
SUBMITTED BY:
Ankush Kapoor
University Roll No.
5114GHYU430044
CONTENTS
Chapter
Topic
Page No
Executive Summary
Theoretical Background
Design of Study
12
18
24
47
Annexure
60
Bibliography
65
Far from being a single technological phenomenon, the Internet was born of several technologies that
gestated over a long period. The Internet started a ARPANET in 1969. The seeds of Internet were
sown with the linking of four university super computers. The ARPARENT project names for and
sponsored by the defenses departments Advanced Research Project Agency, was an exercise in
sharing information among scientists. The project grew out of a DOD commissioned Rand institute
study proposing a command and control network that should be secure enough to withstand nuclear
attack. Rand proposed a system in which information would be digitized and dispersed through a
network of routers, each capable of rerouting traffic if a part of the network was damaged. This packet
switching system, revved up and improved by progressions of technological advances, is essentially
the underlying technology of todays Internet and its all possible permutation and combinations.
Internet grew steadily throughout 70s. As more and more users thought of this they would like to do
using the network, new languages and technical enhancements emerged.
UNIX was developed in 1972 and new branches of the Internet formed with names like Csnet and
Bitnet. With each advance such as the organization of messages by subject area and the ability to
transfer files more users were attracted to the net. The Internet became an inexpensive and attractive
way for computer users to search out others with information, views and ideas to share. By 1984,
various branches of the networks had merged. There were 500 host computers on the net, and some
people began calling it Internet.
In 1987, the National Science Foundation accepted the task of managing the backbone of the net, and
the network became know far and wide as Internet. Within years, as the technologies evolved and as
the personal computers spread to more offices and homes, the net became accessible, not just to
people who worked at computers all day, but to anyone with a computer, a modem and a desire to get
on board. The major milestones were the introduction of the World Wide Web in 1989 in which vast
amount of information could be linked, and then the development of tools to access the web. With the
advent of hypertext markup language, it became possible to switch relatively rapidly among all files
and directories of the Internet. In 1993, the University of Illinois wrote and released the first web
browser a program that allowed users to make links more quickly and easily.
The web was growing 340 percent annually. The number of host computers on the Internet rose from
80000 in 1989 to 1.3 million in 1993 and 2.2 million in 1994. With more new technologies in place,
the first cyber radio station went online; the first movie was broadcast over the net. In 1996, 36 years
after ARPANET was switched on the NSF backbone became commercially supported, and the
business took off.
Where will all this lead? Will the computer replace TV and the telephone? This is a difficult question
to answer. We will have to wait and see. Only time will let us know!
INDUSTRY PROFILE
A) ONLINE SHOPPING
Online shopping is the process consumers go through to purchase products or services over
the Internet.
In terms of sales volume, computer-maker Dell ranked second, while office-supply store
Office Depot ranked third, even though their satisfaction score only reached 77 and 75,
respectively.
Online shopping is "here to stay, no matter what sector," said Dan Freeman, an assistant
professor at the business department of the University of Delaware.
Freeman said there is no major consumer segment that does not use the Internet, even though
older consumers are likely to be more wary of giving out credit-card numbers online for
purchases.
"There's really no particular product" that would not be a good item to buy online these days,
Freeman told United Press International, adding that Web site shopping was particularly
convenient for giving gifts or making purchases when stores are closed.
"People are having much better Web experiences than they did a couple of years ago," Larry
Freed.
He said most of the growth in the retail industry has been in Internet shopping over the past
few years, rather than in the traditional stores. Also, Freed said, companies that have focused
solely on catering to their online clients, such as Amazon.com and shopping.yahoo.com,
tended to provide better Internet shopping experiences, with everyone in the company, from
the chief executive on down, focusing on Web sales.
Even traditional retail outlets, such as Westside, Lifestyle and Shoppers stop, cannot afford
not to offer online shopping, he said.
"The (shopping) Web site gives stores larger exposure," Freed said. "Without it, they're at a
disadvantage."
He added that customers often conducted product research online, even if they did not buy
via the Internet, or they browsed in actual stores but made their final purchases on the
company's Web site.
"The Web by itself is not the answer to all things," Freed said, "but it's indispensable now for
every retailer."
b) Source of data
Primary Data: Collected through a questionnaire administered on 115 respondents.
Secondary Data: Collected from a variety of sources such as websites, academic books,
and from newspaper clippings.
c) Sampling Plan:
The sampling procedure was judgmental sampling. The sampling area was restricted to
Dharamshala city only. A fair representation of most of the areas of Bangalore was obtained.
Questionnaire
1. Could you please tell us about your familiarity with Internet?
Never heard about it
No
At home
At office
At a cyber centre
Others
No
No
If coded 1,
a. Do you have an Internet connection?
Yes
Chatting
Online Shopping
Information portals
Others
Yes
No
8 What sources of information would you consider before making choice of Online shopping
Web site.
Print ads
Leaflets
Past experience
Hoarding
Banners
Baazee.com
Yahoo Shopping
Indiatimes shopping
11. Could you please tell us about your opinion of online shopping?
PERSONAL DETAILS:
a. Name of the respondent
___________________________________________
b. Age group:
15-20 yrs
30-35 yrs
21-25 yrs
36-40 yrs
26-30 yrs
Above 40 yrs
c. Occupation:
Student
Housewife
Businessman
Retired
Professional