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At the leading global financial services company, Operations & Technology (O&T) is seen as
a competitive differentiator.
Operations and Technology is key to Citis continued success and growth strategy. As such,
we continue to enhance our operations capability, improve efficiency to handle high volume
processing in a cost effective and controlled manner, while retaining the flexibility to meet
customized client requirements,
As I am launching a global product that services global fund managers, Ive had to liaise
frequently with my counterparts in London and New York, as well as clients in Australia.
This job has really helped me understand how to interact with other parts of the bank, clients
and third parties.
Citi serves customers across segments ranging from large multinational to local Companies,
HNI Customers to retail segments. On the Institutional client group side we offer integrated
Treasury and Trade Solutions (TTS) and Securities and Fund Services (SFS) to local and
multinational corporations, financial institutions and the public sector. We are pioneers in
Trade Solutions with a significant market share and process more than 1 Million transactions
every year. In Cash Management Services, Citi command a considerable market share of
collections and payments throughputs with more than $ 2 Bn of physical cash handled across
363 locations annually. We are market leaders in SFS with 30% of FII flows. Capital Market
operations gives you an insight into the world of highly complex and regulated products
ranging from FX, Derivatives, Equities, Fixed Income, Structured products and so on.
Citi's Consumer Bank offers a range of financial products and services to meet the needs of
individuals and small organizations. Products offered include Retail Banking, Cards, Loans,
NRI Banking and Commercial Banking. Citi has been a pioneer and innovator in consumer
banking in India, and continues to be a market leader in many segments. We provide services
to our clients through state of art phone banking platform (CitiPhone) and handle more than
14 million customer calls every year.
It's our job to get things done, and we do it exceptionally well. Come, join our team of 2000+
employees. We work with all transactions and all customer touch points, so we're incredibly
diverse. We work with the other parts of Citi to execute every service to the best of our
abilities inspiring excellence in the efficiencies we provide.
Operations Lead - If you lead trade operations, you will manage the trade transactions for
institutional clients, retail client and commercial banking clients at a branch level. If you
manage clearing, the role entails processing of cheque instruments ( including cheques
deposited by Citi customers, cheques received for debit to Citi customers from other banks &
cheque returns). The role also involves a high degree of interface with clearing units of other
banks and RBI / clearing houses. In cash management, you will manage daily operations of
the Cash Operations desk as per the bank's operating policies within committed TATs and
customer service standards.
Securities and Funds Services
Account Manager - Implements new clients Interface with clients for custody, fund
accounting and PMC transactions
In Interchange, you would manage daily settlement of credit card and debit card
transactions through associations and support business with technology upgradation to
adopt new regulatory changes. If you are part of dispute Management, you would
manage resolution of client and merchant disputes and safeguarding their interests.
delays and errors. You can choose to be a part of the client servicing and controls
team, serving client needs with regard to queries, card renewals and reissuance.
4. Payments Processing - Within the payment processing unit, you could ensure payment
applications are processed as per requirements. Or as a part of account reconciliation and
proofing, you to take on the challenging role of reconciliation of accounts and proofing, given
the multiple payment sources, high volume of transactions and a very controlled accounting
framework. You could liaise with various units and identify process leakages in the query
management team.
Customer Care Unit
Operations Lead If you manage escalations, you would handle and respond to customer
complaints escalated to the regulatory body to ensure proper investigation and resolution. If
you are part of our regulatory team, you would liaise with business seniors to effectively
handle any regulatory cases or issues that arise.
Risk & Controls
As part of the Credit Risk Management Team, you would be required to ensure
administration of credit lines in compliance with credit policy and regulatory
guidelines
As part of the Country CoB (Continuity of Business) team, you would be a one-stopshop for all CoB related matters and drive implementation of new regional and incountry initiatives on CoB
Technology
Technology provides the tools of our trades, keeps our fingers on the pulse of the global
markets, helps us communicate and collaborate across the world- and makes everything
work. Technology is the key to having a competitive advantage and its becoming more
influential in our success every year. Our IT capability is divided in two main functions:
Infrastructure, which concentrates on the hardware that links people to information across the
world, and Development, which creates and maintains software applications that support
business users.
Our technologists do some incredible work. We offer one of the best technology platforms in
the financial industry supporting a diversified range of financial products. We operate Citi's
WAN and LAN telecommunications and provide voice, e-mail, Internet, data processing and
desktop services in more than 100 countries. We operate the state of art command centers,
customer service centers, security control devices, gateways for remote access.
Project Management - A large part of the role would entail managing delivery of new systems
and enhancements to existing business applications. If you are part of our institutional clients
group technology function your domain would cover Core banking, Cash Management, Trade
Solutions, Treasury Solutions, Securities and Funds Services, Risk, Finance, Reporting and
Workflow platforms. As part of consumer banking group, your domain would cover Core
banking, Credit cards platform, Wealth Management, Mortgage, Internet & Mobile Solutions,
Front end channels like ATM, POS, IVR and Workflow platforms
"Redefine Banking ","Path-breaking Technology ", "Transform ", "Innovate ". If these are
what you are looking for in a career, welcome to Technology @ Citi. Continuing with our
tradition of innovation (we invented the ATM'!!!) we are now into leveraging and extending
technology to provide "Smart Banking " to our Customers .Along the way have built state of
the art global platforms and award winning websites which help serve our Consumer and
Corporate Customers around the world 24*7. In today's world , Banking is Technology and a
role with us will provide you with an exposure to all facets of Banking Operations, Sales,
Marketing, Product, Risk, Credit, etc.
Citi, being a global bank present in over 140 countries, offers the kind of opportunities for
geographical mobility that few other organizations can offer.
As an MA joining Citi, you get cross-functional exposure to all facets of banking, ranging
from Operations and Technology to Transactional Services. Your two years as a Management
Associate will consist of rotational stints across the various divisions of Citi, thus giving you
an all-rounded experience in the financial world
It operates 44 full-service Citibank branches in 31 cities and over 700 ATMs across the
country.