Katheryne E.

Gonzalez
30 Watershed Circle, Little Savannah Gardens katheryne.gonzalez@icci.edu.ky
Education
Associate of Science in Business, Concentration: Finance.
International College of the Cayman Islands
Bachelor of Science and Letters (High School Diploma)
La Ceiba Bilingual School
Awards:
Honor Society (2009-2011)
Graduated with a cumulative GPA of 3.3/4.0

2014 / 2017

2006 / 2011

Professional Experience
CAF DEL SOL LTD.
Food and Beverage Server, March 2013/Present
Ensured prompt efficient service to our clients.
Maximized profits by delivering an outstanding customer service and continually overseeing new
products to increase revenue.
Guided and trained new employees to provide high standards of services and increase their
personal knowledge.
Responsible for managing customer's complaints regarding food quality and services.
Build long-term customer relationships and advised clients on purchases and promotions.
Share best practices for sales and customer service with other team members to improve the
store's proficiency.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and take inventory of supplies.
SAXON MG INSURANCE COMPANY
Claim Manager Assistant (Internship), 2016
Runlossrunreportfromclaimsdatabaseandidentifywhatclaimscanbeclosed,pendingand
assignthetasksaccordingly.
ReviewedclaimsandenterlossGPScoordinatesinclaimssystemSIMS.
Reviewed,maintainedandcompletednoclaimsletterrequestsbycheckingclientclaimshistory
inclaimssystemSIMS.
EnternewclaimsinclaimssystemSIMS.
Review,prepareclaimsforclosure,scan,reviewandattachclaimsdocuments.
Writedeniallettersbasedonpolicycoverages.
Scan,prepareandmaintainwithaccuracyhardcopyfiles.
Processedandreviewedclaimspayments.
Volunteer Experience/Extra-Curricular Activities

Volunteer at Project Open Hand, California, San Francisco.

Volunteer at the National Gallery Cayman.
Volunteer as an English translator for an American Brigade in Pinares, Intibuca, Honduras.
Seminar on Technology and Society, San Francisco
Seminar on Travel and Tourism, Cayman Islands

Katheryne Gonzalez

Page 2 Phone: (345) 924-1953

Languages

Spanish (Mother language)

English (Second language, fluent)
Communication Skills

Ability to communicate and maintain connection with customers through understanding and
meeting their necessities.
The use of interpersonal skills for resolving conflict, relating to and helping people.
Ability to supervise and guide individuals to achieved a goal.

Computer Skills
Sistema (SIMS) Claims management system
Accounting software Xerox and QuickBooks
Duck Creek platform
Microsoft Word Office
Adobe
Technical Skills

Knowledgeable on the Cayman Islands insurance industry concerning the relevant laws and
regulations.
Capable of researching for accurate information and conceptualized future needs and solutions.
Capable of preparing the correct formatting of trial balance, adjusted trial balance and financial
statements for sole proprietorship, service business and merchandise.
Able to prioritize responsibilities, monitor workloads and meet deadlines.
Capable of assuming responsibilities and completing tasks efficiently.

Reading
Sports
Traveling
Drawing

Interest and Hobbies