Rachel N.

Buttery
515.735.2391

Rbuttery93@gmail.com

210 South Linn Street; Roland, IA 50236

Education
Iowa State University

August 2012 May 2015

Bachelor of Science Degree: Hospitality Management

Des Moines Area Community College

August 2011 August 2012

Diploma: Culinary Arts

Relevant Experience
AmericInn Motel & Suites
Assistant Manager

August 2015 - Present

Respond to TripAdvisor Reviews on a daily basis

Respond to Clarabridge Problem Surveys within 72 hours

Create new company profiles and respective billing accounts

Print, package, and mail out all company invoices with open balances at the end of every month

Handle guest complaints in a calm and respective manner the moment they arise

Maintain breakfast par levels by ordering and storing breakfast food and beverages on a weekly basis

Create and manage contracts for group blocks and meeting room reservations

Plan and host employee meetings and corporate culture events/outings

Organize the Front Desk employee work schedule each week

Attend events, trainings, and meetings in the surrounding area regarding property improvement, management, and products

Interview, hire, and introduce new employees to the AmericInn team

Fill in and email templates for cash sheet and flash report each morning

Count breakfast, front desk, and amenities inventory and enter into excel template monthly

Front Desk Guest Representative

September 2012 - August 2015

Washed, dried, and folded hotel linens (hotel laundry services)

Managed all guests arrival and departure procedures, complaints, and occasional maintenance requests

Maintained guests satisfaction through friendly customer service, hospitality, and timely responses

Solved issues on the spot regarding billing, overbooking, incorrect rates, complaints, etc.

Assisted the General Manager with any requests

Multiple tasks listed under Assistant Manager may have started before August 2015

Rachel N. Buttery
515.735.2391

Rbuttery93@gmail.com

210 South Linn Street; Roland, IA 50236

Prior Experience
Fridley Springwood 9 Theatre

August 2011 - August 2012

Swept and emptied trash within the theaters between showings

Handled concession cash register while placing and making concession orders

Restocked concession stands and thoroughly cleaned all areas (inside and outside) of the theatre

Brueggers Bagels

October 2010 - August 2011

Sliced and organized (bagged) 70 dozen fresh bagels to be distributed around the ISU campus prior to
opening

Prepped and restocked the front of house prior to store opening

Made variety of sandwiches and other items made to order along the line

Handled cash when placing orders and charging customers

Achievements & Volunteer Work

Deans List every semester throughout college (GPA 3.5+)

Hospitality Management Honor Society: Eta Sigma Delta

Graduated Cum Laude from Iowa State University (Maintained GPA 3.5-3.69)

Baconfest: February 2016: Handed out hundreds of drawstring bags organized by t-shirt size to certain
ticket holders

Boys & Girls Club Remodel: September 2015: Helped instal carpet tiles, game systems, moved furniture,
cleaned and landscaped

ServeSafe Certified in Food Handling (Exp. 02/05/19) and Alcohol Serving (Exp. 02/06/18)

Skills & Familiarity

Sysco online ordering; product pick-up, events, and trainings at the Sysco property in Ankeny

HD Supply online ordering

Microsoft Word, Excel, Powerpoint, and OneNote (and programs alike)

Fred Pryor online and live trainings

Opera Property Management System

Gmail and Outlook Email

PTAC, toilet, television, and key card lock system functions and maintenance

References upon request