Oracle Configuration Manager

(Answer all questions in this section)

1.What is a healthcheck?

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One of the Support offerings available to ACS customers.

Another name for RDA output.
Dynamically generated reports based on the systems information
gathered by support agent. (*)
Dynamically generated reports based on the output of Support
Diagnostics.
Manually run reports based on the systems information gathered
by support agent.
Incorrect. Refer to the Software Config Manager training for
more information.
2.Where should support agent be installed?

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On the database server.

On every machine on which the customer wants automically
refreshed configurations. (*)
On every PC.
On the applications server.
On the web server.
Corrrect
3.What is included in a configuration?

(Choose all correct answers)

Software versions (*)
Business data
Hardware details (*)
User login data
Operating system information (*)
Corrrect

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4.I can use the Configuration Manager to compare configuration data

changes between two dates

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True (*)
False
Correct
5.What kind of performance impact can be expected on the system
while the OCM collector is running?

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Increased degradation with increased number of collection

Tolerable degradation if executed off-peak hours
Negligible impact (*)
Severe degradation because of the heavy tracing involved
Improved performance
Correct
Oracle Configuration Manager
(Answer all questions in this section)
6. I need someone's opinion with regards to high availability related
configuration. I could…

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Write a report based on the data displayed and mail the report
Copy the data to the clipboard, save it to a file and mail the file
Just speak to someone over the phone while going over the
configuration
Right click on the configuration page, copy and send the data (*)
None of the above
Correct
7. Service request reporting is available ONLY if we are using the
Configuration Manager
True
False (*)

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Correct
8. Customers need to pay a certain percentage of extra support fee on
top of the premier support to enjoy the features of the Configuration
Manager

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True
False (*)
Correct
9. What benefits are not available if you use RDA generated
configurations?

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(Choose all correct answers)

Product alerts
Project creation & tracking
Detailed configuration view (*)
Service request submissions
Healthchecks (*)
Incorrect. Refer to the Software Config Manager training for
more information.

Remote Diagnostics Agents and Database Diagnostic Scripts

(Answer all questions in this section)
10.What are the three steps required to get the RDA report for Oracle
Support
Download RDA from My Oracle Support, execute and attach the
report to a Service Request (*)
Download the agent from My Oracle Support, configure and
upload done automatically
Open a web conferencing session with the support engineer.
Engineer will execute and download the report from the
customer's server
Uncompress the RDA bundle in Oracle Home, execute and mail
the report to the support engineer
Any one of the above method can be used

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Correct

Remote Diagnostics Agents and Database Diagnostic Scripts

(Answer all questions in this section)
11.Remote Diagnostic Agent output is encrypted and special privileges
are required to view it.

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True
False (*)
Correct
12.Remote Diagnostic Agent (RDA) is

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Real Application Cluster monitoring agent

A set of command line diagnostic scripts (*)
Diagnostic script executed by Oracle product development
A part of Oracle Enterprise Manager's diagnostic
None of the above
Correct

Change Assistant Tool automates the Process of Applying Maintenance on PeopleSoft

(Answer all questions in this section)
13.The Environment Management Framework (EMF) tool is made up of
components called Peer, Agent and Hub?

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True (*)
False
Corrrect

Oracle's Performance Monitor Tool

(Answer all questions in this section)
14.What are the options available when implementing Performance
Monitor?

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(Choose all correct answers)

Self Monitoring (*)
Production Monitoring (*)
Client server Monitoring
Third Party Monitoring
All of the above
Correct
15.One of the clear advantage of using Peoplesoft Enterprise
Performance Monitor is the tools also provides automatic solution to
performance issues.

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True
False (*)
Correct

Oracle's Performance Monitor Tool

(Answer all questions in this section)
16.What is the minimum required version of PeopleTools to use the
Peoplesoft Enterprise Performance Monitor?
8.2
9.x

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8.x
8.44 (*)
7.x
Correct
17.Peoplesoft Enterprise Performance Monitor tools must only be
turned on when necessary as the huge amount of resources required
may impact overall system performance
True
False (*)
Correct

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