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Service
Time
Calls per
SLA%
(sec)
Hour
85%
15
100

# Agents # Trunks
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AHT
MaxWait
(secs)
(secs)
180
30

%
%
%
SLA% Queued Aband'd Utilisation
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ASA
(secs)
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Queue
Time
Average
(secs)
Queue
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