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Broad Objective
The primary objectives of the report are to orient the real life nature of the bank and to
measure the job satisfaction of the employee of the MBL, Uttara branch, Dhaka.
The study has been carried out with the following secondary objectives:
To measure the level of job satisfaction of employees with respect to the company.
To understand the components that prompt job satisfaction of the employee of
MBL.
To know the reasons behind the job dissatisfaction of the employees from the
findings.
To judge the level of job satisfaction of employees on various parameters:
Working Conditions
Rewards and other benefits
Relationship with employees of company
Job Security
It was very difficult to collect the information from various personnel for the job
constrain.
Bank policy was not disclosing some data and information for various reasons.
The department people always remain busy due to lack of supporting employees so
they
could not dedicate their full efforts
The annual report is the main secondary source of the information but this information
was not enough to complete the report and it was not identified clear idea about this
bank.
Because of the limitation of information some assumption was made. So there may be
some personal mistake in this research.
The times 3 months are not sufficient to know all activities of the branch to prepare the
report.
4
Chapter 2 LITERATURE
REVIEW
5
and safety), before more complex needs can be met (such as, belonging and esteem).
6
Maslows needs hierarchy was developed to explain human motivation in general. However, its
main tenants are applicable to the work setting, and have been used to explain job
satisfaction.
Within an organization, financial compensation and healthcare are some of the benefits
which
help an employee meet their basic physiological needs. Safety needs can manifest itself
through
employees feeling physically safe in their work environment, as well as job security and/
or
having suitable company structures and policies. When this is satisfied, the employees
can focus
on feeling as though they belong to the workplace. This can come in the form of positive
relationships with colleagues and supervisors in the workplace, and whether or not they
feel they
are a part of their team/ organization. Once satisfied, the employee will seek to feel as
though
they are valued and appreciated by their colleagues and their organization. The final
step is
where the employee seeks to self-actualize; where they need to grow and develop in
order to
become everything they are capable of becoming. Although it could be seen as
separate, the
progressions from one step to the next all contribute to the process of self-actualization.
Therefore, organizations looking to improve employee job satisfaction should attempt to
meet
the basic needs of employees before progressing to address higher-order needs.
However, more
recently this approach is becoming less popular as it fails to consider the cognitive
process of the
7
employee and, in general, lacks empirical supporting evidence. In addition, others have
found
fault with the final stage of self-actualization. The lack of a clear definition and
conceptual
understanding of self-actualization, paired with a difficulty of measuring it, makes it
difficult to
measure what the final goal is or when it has been achieved.
Motivator-Hygiene Theory
Herzbergs motivator-hygiene theory suggests that job satisfaction and dissatisfaction
are not
two opposite ends of the same continuum, but instead are two separate and, at times,
even
unrelated concepts. Motivating factors like pay and benefits, recognition and achievement need
to be met in order for an employee to be satisfied with work. On the other hand, hygiene
factors
(such as, working conditions, company policies and structure, job security, interaction
with
colleagues and quality of management) are associated with job dissatisfaction.
Figure 2: Motivator-Hygiene Theory
Figure 2: Graphical Representation of Herzbergs Description of Satisfiers and Dissatisfies
Because both the hygiene and motivational factors are viewed as independent, it is
possible that
employees are neither satisfied nor dissatisfied. This theory postulates that when
hygiene factors
are low the employee is dissatisfied, but when these factors are high it means the
employee is not
dissatisfied (or neutral), but not necessarily satisfied. Whether or not an employee is
satisfied is
dependent on the motivator factors. Moreover, it is thought that when motivators are
met the
employee is thought to be satisfied. This separation may aid in accounting for the
complexity of
an employees feelings, as they might feel both satisfied and dissatisfied at the same time; or
neither satisfied nor dissatisfied.
Whilst the Motivator-Hygiene theory was crucial in first distinguishing job satisfaction
from
dissatisfaction, the theory itself has received little empirical support. Herzbergs original study
has been criticized for having been conducted with a weak methodology. As a result,
subsequent
attempts to test this theory have obtained mixed results with some researchers
supporting it and
others not.
Job Characteristics Model
The Job Characteristics Model (JCM) explains that job satisfaction occurs when the
work
environment encourages intrinsically motivating characteristics. Five key job
characteristics:
skill variety, task identity, task significance, autonomy and feedback, influence three
psychological states. Subsequently, the three psychosocial states then lead to a number
of
potential outcomes, including: job satisfaction. Therefore from an organizations point of view, it
is thought that by improving the five core job dimensions this will subsequently lead to a
better
work environment and increased job satisfaction.
Unlike the Maslow or Herzbergs theories, the JCM has received more empirical support.
However, it has also drawn criticism as many studies utilizing this model investigate the
direct
impact core job dimensions have on personal and work outcomes, completely
disregarding the
9
critical psychological states. Despite this, the JCM and its impact on job satisfaction has
been the
subject of three reviews which further lend support to the model. Further to this, Benson
and
colleagues meta-analysis of 13 studies specifically focused on the role of critical
psychological
states, and found these psychological states to play a crucial practical and theoretical
role within
the JCM.
Dispositional approach
This dispositional approach suggests that job satisfaction is closely related to
personality. It
postulates that an individual has a strong predisposition towards a certain level of
satisfaction,
and that these remain fairly constant and stable across time. The evidence for this
approach can
be divided into indirect studies and direct studies. Judge and colleagues have reviewed
these
areas in greater detail.
The indirect evidence comes from studies that do not explicitly measure personality.
Data from
the National Longitudinal Studies in the United States found that measures of job
satisfaction
tend to remain fairly stable over 2, 3 and 5 year periods. This even includes significant
employment changes, such as: changes in employer or occupation. Interestingly, a twin
based
study examined 34 twins whom had been raised independently of one another. This
study found
genetic factors accounted for 30% of job satisfaction levels when assessed in later life.
The indirect studies, however, are vulnerable to a number of important criticisms,
namely that
other unaccounted factors might be contributing to job satisfaction levels this highlights
the
respective importance of studies directly assessing the role of personality. Most
prominently,
there is research evidence that self-esteem, self-efficacy, emotional stability and locus
of control
comprise a broad personality construct, which contribute to how an individual sees
themselves.
A review of 169 correlations between each of four affective constructs (i.e., self-esteem,
selfefficacy, emotional stability and locus of control) and job satisfaction, found that as selfreported
levels of self-esteem, self-efficacy, emotion stability and locus of control increased so
did job
satisfaction. Similarly, investigations into the link between the five factor model of
personality
and job satisfaction revealed neuroticism, conscientiousness and extraversion to have a
moderate
relationships with job satisfaction.
10
Summary of theories
Despite its past popularity, it is unfortunate that there is little empirical support for the
hierarchy
of needs and motivator-hygiene approaches .On the other hand, the dispositional
approach and
JCM continues to grow in empirical support. However, it is difficult to deny that the
motivating
factors influence the surrounding environment and has an impact on how satisfied
employees are
in their work, and that personality or the JCM do not fully explain job 10 Satisfaction.
Consequently, Turnham and colleagues integrated Herzbergs motivator-hygiene approach
alongside personality to better understand the combined impact on job satisfaction.
Findings
revealed that demographic variables and scores on the five commonly used personality
traits
(including, openness, conscientiousness, extraversion, agreeableness, and neuroticism)
together
accounted for a significant portion of job satisfaction.
accomplishments. Employees also need to know their supervisor's door is always open
for them
to discuss any concerns they have that are affecting their ability to do their jobs
effectively and
impeding their satisfaction at the office.
Financial Rewards
Job satisfaction is impacted by an employee's views about the fairness of the company
wage
scale as well as the current compensation she may be receiving. Companies need to
have a
mechanism in place to evaluate employee performance and provide salary increases to
top
12
performers. Opportunities to earn special incentives, such as bonuses, extra paid time
off or
vacations, also bring excite me.
Some Important Factors
Typically, five factors can be used to measure and influence job satisfaction:
1. Pay or total compensation
2. The work itself (i.e., job specifics such as projects, responsibilities)
3. Promotion opportunities (i.e., expanded responsibilities, more prestigious title)
4. Relationship with supervisor
5. Interaction and work relationship with coworkers
banking
knowledge. There are also members who are associated with other financial institution
like
companies, leasing companys etc.
The board of directors consists of 21 members elected from the sponsor of the bank.
And the
board of directors is the apex body of e bank. All route matters beyond delegated
owners of
management are decided upon by or routed through the executive committee, subject
to
ratification by the board of directors.
15
Financial objectives
To achieve a return on shareholders.
Equity of 20% or more on average.
Vision of MBL:
Would make finest corporate citizen MBL dreams to become the Bank of Choice of the
general public that includes both the consumer and the corporate clients. It has created
a cadre of
young professionals in banking profession which has helped boosting productivity in the
bank.
16
Core values:
For the customers:
Providing with caring services by being innovative in the development of new
banking products and services.
For the shareholders:
Maximizing wealth of the bank.
For the employees:
Respecting worth and dignity of individual employees devoting their energies of the
progress of the bank.
For the community:
Strengthening the corporate values and taking environment and social risks and
reward
into account.
Chittagong Division
No Branch In Barisal
Dhaka Division
Rajshahi Division
EXISTING BRANCHES
Sylhet Division
Khulna Division
F.A.V.P
C H AI R M AN
Senior Vice President
Deputy Managing Director
Abbreviations GSD General Service Division CAD Central Account
Division ASI Audit and Inspect CB Central bank D&M Developing & Marketing ID
International Division R&P Research and Planning
Chief Advisor
23
Educational loan
Car loan
Home loan
House furnishing loan
Cottage loan
Polli loan
c) Cards
Dual card
Debit Card
Prepaid Card
Supplementary Card
Visa Card
25
dichotomous question to which the respondent must answer yes or no. Through closed
questions, the researcher will be able to limit responses that are within the scope of this
study
Thus, the set of questionnaire was structured using the Liker format with a five-point
response
scale. A Liker Scale is a rating scale that requires the subject to indicate his or her
degree of
29
Primary sources:
Direct conversation with the respective officers of the Departments.
Face to face conversation with the employees.
Employees opinion collected through Questions.
Observation of the HR activities.
Questionnaire consisted of 20 questions, included statements those responses were
asked on
5 point liker type scale. Respondent had to just encircle the appropriate choice. Where
1=
Strongly Disagree, 2= Disagree, 3= Neutral, 4= Agree, 5= Strongly Agree
Secondary Sources:
Various records of the bank.
Different Types of brochures.
Website of Mercantile-Bank-Limited
30
Table: 1
Response Number of Respondent Percentage
Strongly Disagree 0 0% Disagree 2 8% Neither Disagree Nor Agree
Figure 1
From the table above and graph charts above point out those 20 respondent
representing 48% of
the management and staff said that they feel neutral about of the work, they have no
objection.
40% agreed, 4% strongly agree and 8% did not agree. Most of the employee thinks that
appraisal
process is not bad or not good. Its medium performance.
12 48%
Agree 5 40% Strongly Agree 1 4% Total sample 20 100%
Your work is according to your qualification and skills
0%
storngly Disagree
4%
8%
Disagree 40%
48%
Neither Disagree Nor Agree Agree
storngly Agree
33
Table: 2
Figure 2
From the table above and graph charts above point out those 20 respondent
representing 32% of
the management and staff said that they feel neutral about of the work, they have no
objection.
56% agreed, 8% strongly agree and 4% did not agree, no one has strongly disagreed.
Most of the
employee thinks that appraisal process is not bad or not good. Most of the person is
agreed about
the performance.
Response Number of Respondent Percentage
Strongly Disagree 0 0% Disagree 1 4% Neither Disagree Nor Agree
8 32%
Agree 10 56% Strongly Agree 1 8% Total 20 100%
Help is available from the organization when I have a problem
storngly Disagree 4%
32%
Disagree
56%
Neither Disagree Nor Agree Agree 8%
0%
34
Table: 2
Response Number of Respondent Percentage
Strongly Disagree 0 0% Disagree 1 6% Neither Disagree Nor Agree
Figure 3
From the table above and graph charts above point out those 20 respondent
representing 20% of
the management and staff said that they feel neutral about of the work, they have no
objection.
48% agreed, 20% strongly agree and 12% did not agree, no one has strongly
disagreed. Most of
the employee thinks that appraisal process is not bad or not good. Most of the person is
agreed
about the performance.
5 20%
Agree 10 54% Strongly Agree 4 20% Total sample 20 100%
The organization really cares about my well-being?
storngly Disagree
20%
0% 12%
Disagree
20%
Neither Disagree Nor Agree
48%
Agree
storngly Agree
35
Table: 4
Figure 4
From the table above and graph charts above point out those 20 respondent
representing 4% of
the management and staff said that they feel neutral about of the work, they have no
objection.
76% agreed, 20% strongly agree and 0% did not agree, no one has strongly disagreed.
Most of
the employee thinks that appraisal process is not bad or not good. Most of the person is
agreed
about the performance.
Response Number of Respondent Percentage
Strongly Disagree 0 0% Disagree 0 0% Neither Disagree Nor Agree
1 4%
Agree 14 76% Strongly Agree 5 20% Total sample 20 100%
The organization cares about my opinions?
storngly Disagree
20%
0%
4%
0%
Disagree
Neither Disagree Nor Agree 76%
Agree
storngly Agree
36
Table: 5
Response Number of Respondent Percentage
Strongly Disagree 0 0% Disagree 2 8% Neither Disagree Nor Agree
Figure 5
From the table above and graph charts above point out those 20 respondent
representing 32% of
the management and staff said that they feel neutral about of the work, they have no
objection.
40% agreed, 20% strongly agree and 8% did not agree, no one has strongly disagreed.
Most of
the employee thinks that appraisal process is not bad or not good. Most of the person is
agreed
about the performance.
5 32%
Agree 10 40% Strongly Agree 3 20% Total sample 20 100%
Employees are satisfied with the top Management
storngly Disagree
20%
0% 8%
Disagree
32%
Neither Disagree Nor
40%
Agree Agree
37
Table: 6
Response Number of Respondent Percentage
Strongly Disagree 0 0% Disagree 0 0% Neither Disagree Nor Agree
Figure 6
From the table above and graph charts above point out those 20 respondent
representing 20% of
the management and staff said that they feel neutral about of the work, they have no
objection.
68% agreed, 12% strongly agree and 0% did not agree, no one has strongly disagreed.
Most of
the employee thinks that appraisal process is not bad or not good. Most of the person is
agreed
about the performance.
2 20%
Agree 15 68% Strongly Agree 3 12% Total sample 20 100%
Employees in the organization have necessary authority to perform their duties
effectively
storngly Disagree
12%
0%
20%
Disagree
0%
Neither Disagree Nor Agree Agree 68%
storngly Agree
38
Table: 7
Response Number of Respondent Percentage
Strongly Disagree 0 0% Disagree 0 0% Neither Disagree Nor Agree
Figure 7
From the table above and graph charts above point out those 20 respondent
representing 32% of
the management and staff said that they feel neutral about of the work, they have no
objection.
52% agreed, 16% strongly agree and 0% did not agree, no one has strongly disagreed.
Most of
the employee thinks that appraisal process is not bad or not good. Most of the person is
agreed
about the performance.
5 32%
Agree 13 52% Strongly Agree 2 16% Total sample 20 100%
Physical working condition in the Company is satisfactory
storngly Disagree
16%
0%
0%
32%
Disagree
Neither Disagree Nor Agree 52%
Agree
39
8.
Top management involves employees in the management decisions
Table: 8
Response Number of Respondent Percentage
Strongly Disagree 0 0% Disagree 1 4% Neither Disagree Nor Agree
Figure 8
From the table above and graph charts above point out those 20 respondent
representing 24% of
the management and staff said that they feel neutral about of the work, they have no
objection.
48% agreed, 24% strongly agree and 0% did not agree, no one has strongly disagreed.
Most of
the employee thinks that appraisal process is not bad or not good. Most of the person is
agreed
about the performance.
4 24%
Agree 11 48% Strongly Agree 4 24% Total sample 20 100%
Top management involves employees in the management decisions
storngly Disagree 0% 4% 24%
24%
Disagree
Neither Disagree Nor
48%
Agree
Agree
storngly Agree
40
Table: 9
Response Number of Respondent Percentage
Strongly Disagree 0 0% Disagree 0 0% Neither Disagree Nor Agree
Figure 9
From the table above and graph charts above point out those 20 respondent
representing 24% of
the management and staff said that they feel neutral about of the work, they have no
objection.
52% agreed, 24% strongly agree and 0% did not agree, no one has strongly disagreed.
Most of
the employee thinks that appraisal process is not bad or not good. Most of the person is
agreed
about the performance.
3 24%
Agree 14 52% Strongly Agree 3 24% Total sample 20 100%
Provides satisfactory Salary according to the Work
storngly Disagree
Disagree
Neither Disagree Nor Agree
Agree
storngly Agree
24%
0% 0% 24%
52%
41
Table: 10
Response Number of Respondent Percentage
Strongly Disagree 0 0% Disagree 0 0% Neither Disagree Nor Agree
Figure 10
From the table above and graph charts above point out those 20 respondent
representing 28% of
the management and staff said that they feel neutral about of the work, they have no
objection.
52% agreed, 20% strongly agree and 0% did not agree, no one has strongly disagreed.
Most of
the employee thinks that appraisal process is not bad or not good. Most of the person is
agreed
about the performance.
3 28%
Agree 15 52% Strongly Agree 2 20% Total sample 20 100%
You have a clear understanding about the organization goal
storngly Disagree
20%
0%
0% 28%
Disagree
Neither Disagree Nor
52%
Agree
Agree
storngly Agree
42
11. how comfortable do you feel giving upwards feedback to your supervisor
Table: 11
Response Number of Respondent Percentage
Strongly Disagree 0 0% Disagree 0 0% Neither Disagree Nor Agree
Figure 11
From the table above and graph charts above point out those 20 respondent
representing 12% of
the management and staff said that they feel neutral about of the work, they have no
objection.
60% agreed, 28% strongly agree and 0% did not agree, no one has strongly disagreed.
Most of
the employee thinks that appraisal process is not bad or not good. Most of the person is
agreed
about the performance.
2 12%
Agree 15 60% Strongly Agree 3 28% Total sample 20 100%
how comfortable do you feel giving upwards feedback to your supervisor
storngly Disagree
Disagree
Neither Disagree Nor Agree
Agree
storngly Agree
28%
0% 0%
12%
60%
43
Table: 12
Response Number of Respondent Percentage
Strongly Disagree 0 0% Disagree 0 0% Neither Disagree Nor Agree
Figure 12
From the table above and graph charts above point out those 20 respondent
representing 28% of
the management and staff said that they feel neutral about of the work, they have no
objection.
32% agreed, 40% strongly agree and 0% did not agree, no one has strongly disagreed.
Most of
the employee thinks that appraisal process is not bad or not good. Most of the person is
strongly
agreed about the performance.
3 28%
Agree 5 32% Strongly Agree 12 40% Total sample 20 100%
Are you satisfied about the job environment
storngly Disagree
0%
40%
0%
28%
Disagree
Neither Disagree Nor
32%
Agree
Agree
storngly Agree
44
13. Do you feel like coworkers give each other respect here?
Table: 13
Response Number of Respondent Percentage
Strongly Disagree 0 0% Disagree 0 0% Neither Disagree Nor Agree
Figure 13
From the table above and graph charts above point out those 20 respondent
representing 20% of the management and staff said that they feel neutral about of the
work, they have no objection. 56% agreed, 24% strongly agree and 0% did not agree,
no one has strongly disagreed. Most of the employee thinks that appraisal process is
not bad or not good. Most of the person is strongly agreed about the performance.
5 20%
Agree 9 56% Strongly Agree 6 24% Total sample 20 100%
Do you feel like coworkers give each other respect here
storngly Disagree
24%
0% 0%
20%
Disagree
Neither Disagree Nor Agree 56%
Agree
storngly Agree
45
Table: 14
Response Number of Respondent Percentage
Strongly Disagree 0 0% Disagree 0 0% Neither Disagree Nor Agree
Figure 14
From the table above and graph charts above point out those 20 respondent
representing 52% of the management and staff said that they feel neutral about of the
work, they have no objection. 36% agreed, 12% strongly agree and 0% did not agree,
no one has strongly disagreed. Most of the employee thinks that appraisal process is
not bad or not good. Most of the person is strongly agreed about the performance.
13 52%
Agree 4 36% Strongly Agree 3 12% Total sample 20 100%
Is Employee are competitiveness to each other
storngly Disagree
12%
0%
0%
Disagree
36%
52%
Neither Disagree Nor Agree
Agree
storngly Agree
46
Table: 15
Response Number of Respondent Percentage
Strongly Disagree 0 0% Disagree 0 0% Neither Disagree Nor Agree
Figure 15
From the table above and graph charts above point out those 20 respondent
representing 8% of the management and staff said that they feel neutral about of the
work, they have no objection. 76% agreed, 16% strongly agree and 0% did not agree,
no one has strongly disagreed. Most of the employee thinks that appraisal process is
not bad or not good. Most of the person is strongly agreed about the performance.
2 8%
Agree 14 76% Strongly Agree 4 16% Total sample 20 100%
Company has good career prospect for its employees
storngly Disagree
16%
0% 0% 8%
Disagree
Neither Disagree Nor
76%
Agree
Agree
storngly Agree
47
Table: 16
Response Number of Respondent Percentage
Strongly Disagree 0 0% Disagree 0 0% Neither Disagree Nor Agree
Figure 16
From the table above and graph charts above point out those 20 respondent
representing 12% of
the management and staff said that they feel neutral about of the work, they have no
objection.
44% agreed, 44% strongly agree and 0% did not agree, no one has strongly disagreed.
Most of
the employee thinks that appraisal process is not bad or not good. Most of the person is
strongly
agreed about the performance.
3 12%
Agree 11 54% Strongly Agree 5 34% Total sample 20 100%
44%
48
Table: 17
Response Number of Respondent Percentage
Strongly Disagree 0 0% Disagree 0 0% Neither Disagree Nor Agree
Figure 17
From the table above and graph charts above point out those 20 respondent
representing 20% of
the management and staff said that they feel neutral about of the work, they have no
objection.
56% agreed, 24% strongly agree and 0% did not agree, no one has strongly disagreed.
Most of
the employee thinks that appraisal process is not bad or not good. Most of the person is
strongly
agreed about the performance.
3 20%
Agree 13 56% Strongly Agree 4 24% Total sample 20 100%
Are the job is secured for this organization
storngly Disagree
24%
0% 0%
20%
Disagree
56%
Neither Disagree Nor Agree
Agree
49
Table: 18
Response Number of Respondent Percentage
Strongly Disagree 0 0% Disagree 0 0% Neither Disagree Nor Agree
Figure 18
From the table above and graph charts above point out those 20 respondent
representing 32% of
the management and staff said that they feel neutral about of the work, they have no
objection.
52% agreed, 16% strongly agree and 0% did not agree, no one has strongly disagreed.
Most of
the employee thinks that appraisal process is not bad or not good. Most of the person is
strongly
agreed about the performance.
4 32%
Agree 12 52% Strongly Agree 4 16% Total sample 20 100%
Do you have a clear understanding of your career or promotion path
storngly Disagree
16%
0% 0%
32%
Disagree
Neither Disagree Nor 52%
Agree
Agree
storngly Agree
50
Table: 19
Response Number of Respondent Percentage
Strongly Disagree 0 0% Disagree 0 0% Neither Disagree Nor Agree
Figure 19
From the table above and graph charts above point out those 20 respondent
representing 16% of
the management and staff said that they feel neutral about of the work, they have no
objection.
52% agreed, 32% strongly agree and 0% did not agree, no one has strongly disagreed.
Most of
the employee thinks that appraisal process is not bad or not good. Most of the person is
strongly
agreed about the performance.
4 16%
Agree 10 52% Strongly Agree 6 32% Total sample 20 100%
32%
51
Table: 20
Response Number of Respondent Percentage
Strongly Disagree 0 0% Disagree 0 0% Neither Disagree Nor Agree
Figure 20
From the table above and graph charts above point out those 20 respondent
representing 40% of the management and staff said that they feel neutral about of the
work, they have no objection. 36% agreed, 24% strongly agree and 0% did not agree,
no one has strongly disagreed. Most of the employee thinks that appraisal process is
not bad or not good. Most of the person is strongly agreed about the performance.
11 40%
Agree 5 36% Strongly Agree 4 24% Total sample 20 100%
Employees in Company share experience to help each other
storngly Disagree
24%
0% 0%
40%
Disagree
Neither Disagree Nor 36%
Agree
Agree
storngly Agree
52
Findings
After my own work experiences as well as discussion with honorable officers I have
found in my
study that there are several important problems that need to focus on for employe job
satisfaction
of MBL.The findings of my study are Employees are overburdened by work.
Number of employee is not sufficient for the branch.
Compensation is not equitable for the skilled people.
Modern HR practice is yet to apply.
Modification and clarification of different areas like monetary incentives, standard of
evaluation and a clear appraising procedure is required.
Management allows extra leave for the employees.
Employees seem to be satisfied with the company with minor negativity.
Employees seem to be honored for working in this company.
Employees are found self-respected and confident of their respective works.
Salary, bonus, incentives are found very regular and in time.
Employees are found appreciating of the work environment
53
Weakness:
Most to the employees are not properly trained.
The appropriate employees are not in the appropriate position.
Online Banking quality and service is poor than the other private bank.
ATM booths are not available like DBBL, Prime Bank etc.
55
Opportunities:
Bonus is given for more than one time in a year this is another reason of the employees
satisfaction.
Promotion system of MBL is perfectly structured for the employees inspiration.
Generally promotion has been every three years after.
Incentives are given to the employees from profit.
Threats:
Some foreign and private banks are becoming so advanced that can be a threat to
mercantile Bank Ltd. At present in retail banking Standard Chartered Bank and in
business banking American Express Bank, Hong Kong Shanghai Banking Corporation
are going well.
Bangladesh bank provides some rules and regulations for all banking institutions.
Whether
the rules and regulations suit the organization or not, it must obey these that sometimes
impose barriers on daily normal operation.
Also some private banks like Dutch Bangla Bank, Prime Bank, Bank Asia, etc. had
introduced Sharia based banking which is a new concept that attracts almost every level
people towards them.
56
7.1 Recommendations
As I have gone through all the departments under Human Resources Management. I
have come
up with some points, which can improve the efficiency as well as quality of the work.
Though
the bank was found as a productive concern, the study reveals that the bank could do
much more
if it was handled more efficiently. Also sonic problems of the Bank were given above.
However,
some steps may be taken to improve the efficiency and to increase the performance of
the Bank
in future which are given belowMBL Overall they are satisfied their job sector .but I find out some problems and I think
HR
Manager should take care of the following issues:
HR division show Employers assure their employees that they have rights to take their
decisions related their work areas independently and can choose their own method of
working.
The scope of promotion should be increased otherwise turnover rate will be increased.
They should also arrange award ceremonies to find out the most talented, honest,
sincere
person in the institution and appreciate him or her for his outstanding performances.
Since they dont pay proper compensation they should facilitate benefits so that fewer
compensation is a least bother to employees.
Supervisor should provide a clear feedback to all.
Job description should be redesigned so that the employees get the opportunity to
apply
their talents and expertise
ID controlled directly by the management team.
Compensation package should be increase. To inspire employees.
Training & Development activities should be increased.
58
7.2 Conclusions
As an organization the MBL is much more structured compared to any other listed bank
operation in Bangladesh. Mercantile Bank Limited is a customer oriented financial
institution. It
remains dedicated to meet up with the ever growing expectations of the customer.
In MBL, Board of directors formulates banks policies, management functions on approved
policies In addition, board of directors take care the interest of shareholders & all other
stakeholders, management remains compliant with the policies, regulations, laws given
by board
of directors, Bangladesh bank, other regulators However, MBL gives importance on their
customers, employees and shareholders. They want to achieve strong corporate growth
through
financial inclusion. They try providing solutions at a minimum cost based on a high level
of
satisfaction of all segments of our customers, thus also contributing to the prosperity of
our
employees and shareholders.
MBL is trying to develop innovative and technologically advanced products and services
that
satisfy their customer needs.
Job satisfaction is always important in the present day business world. It cuts very good
figure in
our everyday communication because job satisfaction can help the organization
motivate the
working team but to determine the level of job satisfaction is dependent on a wide range
of
variables. These variables are not same at all organizations and institutions. Even
patterns of
organizations and policies determine the job satisfaction of the staffs. Unlike
organizations in the
developed world, in Bangladesh the study of job satisfaction has not attracted the
potential
employers, notwithstanding, significant number of companies have realized the fact that
the
growth and timely assurance of the investment, to a large extent, depends on how the
employer
has succeeded in ensuring the job satisfaction of the employees.
Finally if the MBL control their expense by HRM and take proper steps to overcome
their little
limitations, they will become a first rows bank of Bangladesh.
59
References
Reference Book:
Jham, V. & Khan, K. M, (2008).,
Employee and Customer Satisfaction in the Indian Banking Sector: A study, IIMB
Management Review, vol. 20, no.1, pp. 84-93, March 2008
Walker, A., Smither, J. and Waldman, D.,
A longitudinal examination of concomitant changes in team leadership and employee
satisfaction, Personnel Psychology, Vol. 61 No. 3, pp. 547-77, 2008
Bennett, R. and Rundle-Thiele, S.,
Job satisfaction should not be the only goal, Journal of Services Marketing, Vol. 18
No. 7, pp.
514-23, 2004
Staw, B. M.; Cohen-Charash, Y. (2005).
"The dispositional approach to job satisfaction: More than a mirage, but not yet an
oasis:
Comment". Journal of Organizational Behavior. 26 (1): 5978. doi:10.1002/job.29
Websites:
www.mblbd.com
www.bangladesh-bank.org
www.jobsatisfaction.com
http://www.humanresources.hrvinet.com/graphic-rating-scales
Other References:
Annual Statement of MBL
Monthly Reports of MBL
Statement of Affairs
Different Types of Forms of MBL
61
Appendix
Job satisfaction: A study on Mercantile Bank in Bangladesh.
Personal Information Name:
Organization:
Designation:
Age: Below 25 25-35 35-40 40-45 More than 45
Gender: Male Female
Marital status: Single Married
How long have you been working for this organization:
Less than 3 years 3 7 Years More than 10 years
Educational level attained: HSC Honors BSC Masters
Instructions: Please read the following statements and indicate the extent of your
agreement
with the statements on a five point Liker-scale, Please mark your answer.
1 = Strongly Disagree (SD), 2 = Disagree (D), 3 = neither Disagree nor Agree (N), 4
= Agree
(A) 5 = Strongly Agree (SA)
No. Items Scale
12345
1. Your work is according to your qualification and skills
2. Help is available from the organization when I have a problem
3. The organization really cares about my well-being
62