Vemula

Email: vtg732@gmail.com
(571) 234-1352
SUMMARY:

8+ years of experience in a variety of computer operating system applications and Hardware. Analytical and adept
at resolving complex network issues.

Manage connection, configuration and organization of Cisco equipment in IT architecture of organization

Configure IT LAN/WAN features

Good at OSI Layers concepts

Experience in Layer 3 Routing protocol configurations: RIP, EIGRP, OSPF, BGP, & MPLS

Implemented security policies using ACL, Firewall, IPSEC, SSL, VPN

Troubleshooting & implementation experience of Vlan, STP, MSTP, RSTP, PVST, 802.1Q, DTP, HSRP, AAA, TACACS,
RADIUS, MD5, VTP & SVI.

Responsible for maintaining and monitoring performance of network

Provide first-level technical support; assisting users who have network problems

Perform high level troubleshooting, diagnostics for networking problems

Provide support services for password recovery for network devices using system configuration registry

Deliver support for Remote Access VPN and troubleshooting when necessary

Support and provide solutions for network failures, making recommendations for possible fixes

Construct protocols for port-security to prevent any unauthorized access to the network

Coordinate with team members to reduce technical complication sand collaborate on projects

Enabling port fast, uplink fast, and backbone fast for fast convergence.

Expert knowledge of a variety of network management tools, test equipment, circuits, and routers.

Cisco firewalls, switches & routers.

Cisco Wireless LAN Controller and LWAPP

Planning and setting up the CCTV Cameras (DVR & NVR), Daily Monitoring and taking regular backups

Excellent interpersonal, organizational, customer service, communications, and presentation skills.

Experienced in the latest operating systems, individual and corporate applications and equipment, networking,
administration and post sales support

Well developed skills in analyzing and resolving technical errors in an effective manner within reasonable
timeframe

Experience in Security Hardening in UNIX, Linux and Windows servers.

Experience in using various network protocols like HTTP, UDP, POP, FTP, TCP/IP, and SMTP

Implemented security policies using ACL, Firewall, IPSEC, SSL, VPN, IPS/IDS, AAA (TACACS+ & RADIUS).

Provided desktop, laptop, and software support for local and remote clients including various marketing and
technical organizations.

Troubleshoot & breakfix PC's/Mac, perform Win7 migration/upgrades, and configure projectors/printers

The discovery of ITSM/ITIL led me to become an expert in the field which has allowed me to positively influence
many IT organizations

Education Details:
Bachelors Degree in Electronics and Communication Engineering, JNTU India 2009.

Routers
Switches
Routing
Desktops
Laptops
Printers
DSL/ADSL
Routers
LAN Network
Operating
Systems
MicroSoft-Office
Security Devices

Cisco based 2950,2960,3600,3750,4500,6500,1700,1800,2600

Cisco 3550, 3750, 4500, 4900
OSPF, EIGRP,BGP,RIP
Apple, Dell, Hp, IBM, Lenovo, Compact, Acer
Apple, Dell, Hp, IBM, Lenovo, Compact, Acer
HP, Brother, Samsung, Kyocers Multifunction, Photo copy Machines.
Cisco, NetGear, D-Link, Point to Point Antennas.
Static IP, DHCP, TCP/IP, IPv4
MAC OS, DOS, Windows XP, Vista, Windows 7, 8, 8.1, 10, Linux Red Hat, Active Directory 2008,
2012R2
MS Office XP Professional, Outlook Exchange, MS Office 2007, 2010, 2013, 2016, Office 365.
CCTV, Fire Alarms, Security Access, Video Conferencing devices PolyCom.

Client: FrontPoint, Maclean, VA.

Present
Role: Sr. Support Engineer

Feb 2015 -

Responsibilities:
Responsible for implementing, supporting, and maintaining 24x7 network services.
Configured and troubleshooting HSRP, BGP, OSPF, EIGRP, MPLS WAN, QoS and Route Maps.
Knowledge and experience of 802.11 a/b/g/n Ethernet standard for wireless Technology.
Performing network monitoring, providing analysis using various tools like Wireshark, Solarwinds etc.
Experience in migration of VLANS.
Personally deployed 200+ new and refurbished Windows 7 Enterprise workstations. Evaluate, redeploy or
decommission XP laptops including hard drive, memory, laptop screen and other hardware repairs and
replacements. Install missing applications post Win7 migration and configure the software. Use Active Directory to
support password changes, lockouts, object moves and deletions. Use SCCM 2007 and 2012 for asset inventory
reporting.
New user desk set-ups and office moves for IT equipment across various corporate locations. Airwatch to register
new iPhones. Floor walking post Win7 migration to help users adjust to new operating system. Phone and remote
support using Remote desktop and SCCM.
New user desk set-ups and office moves for IT equipment across various corporate locations. Airwatch to register
new iPhones. Floor walking post Win7 migration to help users adjust to new operating system. Phone and remote
support using Remote desktop and SCCM.
Developed powershell and AutoIT scripts for atomically software installation, backup, and other daily routine tasks.
Developed install infrastructure for silent installation of operating system (batch scripts, AutoIT, vbscript, C#).
Created infrastructure for builds and backups on designated build machine (Visual Studio 2008, perl, batch script,
AutoIT)
Provided home user support; virus scans and spyware cleaning; Hardware and software upgrades; System
backups; laptop and desktop OS rebuilds.
Hardware and software trouble shooting and repairs; resolve wireless/home network issues.
Create a functioning application to turn Excel spreadsheets to text format for the company cash account
information using C# and Visual Studio.

Responsible for providing 2nd and 3rd tier level Desktop, Server and Network (LAN/WAN) support with multiple
clients.
Provide troubleshooting to all Apple products (iPhone, iPads, Mac, iOS devices)
Upgrade multiple Checkpoint firewall and NG on distributed NT environment. And manage network security
policies which include access control, NAT, content security and authentication
Upgrade multiple Checkpoint firewall and NG on distributed NT environment. And manage network security
policies which include access control, NAT, content security and authentication
Responsible for the installation, configuration and troubleshooting of operating systems including Windows 7, 8,
10, Windows Server (2003, 2008, 2012), network configurations and software primarily on HP/Dell desktops and
HP/Dell laptops, HP ProLiant Servers and Dell Power Edge Servers.
Extensively used TCP/IP tool like TELNET for remote login to the routers and SSH for secure login
Installed monthly updates in windows server 2000, 2008 & windows 2012R2.
Configured virus protection to the windows server.
Create fixes and tech tools using WinBatch.
Scripting to include VB, WinBatch and PowerShell.
WinBatch used to run compiled scripts locally on pcs and RIT devices
McAfee antivirus console management, updating antivirus definitions through centralize antivirus server.
Installed 2008 and 2012 Windows VM's in Virtual Datacenter.
Using Visual Studio 2015, created SSIS packages to populate the newly created tables
Responsible for imaging, backups and restorations for client sites specifically using Backup Exec and Acronis back
up to and from external drive or tapes.
Provided support for the UPS environment; provided support for VMware, MS Exchange, Active Directory, File and
print servers and other applications on HP/Dell Servers.
Verified network operations at the server and desktop levels.
Responsible for providing 3rd level Desktop support in a complex, high paced networked environment with over
800+ clients.
Responsible for the installation, configuration and troubleshooting of computer hardware, operating systems,
network configurations and software primarily on HP desktops and HP laptops. Team member responsible for
conversion to Windows 7 including end-user customizations and sign-off.
Responsible for Helpdesk tickets managed with BMC Remedy software and SCCM.
Performing network monitoring, providing analysis using various tools like Wireshark, Solarwinds etc.
Expertise in ITIL process areas including: Event, Incident, Major Incident, Problem, Service Request, Change,
Knowledge, Release, Capacity, Configuration/CMDB, SLM and Service Catalog.
Provide assistance to process owners on the ITIL V3 (Service Strategy, Service Design, Service Operation, Service
Transition and CSI) related activities and improvements

Client: American Express, Phoenix, AZ.

Jan 2015
Role: Sr. Support Engineer

Oct 2013

Responsibilities:
Installed and supported enterprise-wide applications such as Windows XP, Windows 7, 8, 10, MS Office 2003, 2010,
2013, as well as departmental business applications.
Performed hardware replacements as equipment becomes defective or obsolete. Works with technical staff during
the relocation of network and PC equipment
Maintained accurate PC, printer, software and LAN equipment inventory through inventory tracking software and
vendor services.
Responsible for support of Desktops, Laptops, Network Servers, Backup/Restore, and the helpdesk for 5000+ users
across multiple locations.
Day-to-day responsibilities included fielding all helpdesk requests utilizing Helpstar software, monitoring and
administrating of Sonic Wall CDP (Continues Data Protection) devices, administration of Microsoft Exchange 2003
server, Active directory administration, and monitoring of network.
Provide analytical/problem solving for Level 2 production batch processing.
Run Shell scripts to resolve batch failures
Independent of supervision, ghosted workstations which needed to be scheduled in advance with the clients in the
laboratory.
Responsible for 1st, 2nd, and 3rd level Desktop & Server support for 200+ Windows XP users across three
facilities.
Routinely install, configure, troubleshoot, and maintain new and upgraded DELL and HP PC's, & laptops
Adept at repairing computer hardware including Windows-based PCs and Macintosh Apple platforms.
Plans, coordinates, implements and supports the LAN / WAN hardware, software and Internet /Intranet integration
network connectivity, diagnose network failures and resolve any problems
When connected to remote sites or systems IT group used Remote Desktop to connect to the server or computers.
Routinely assisted with Windows 2003 server security, integrity and connectivity issues on 18 servers.

Responsible for Active Directory (ADS) administration, including User accounts, groups, contacts and Exchange
accounts.
Provided routine administration of VOIP AVAYA phone system. Maintained a familiarity with Blackberry server and
clients.
Responsible for monitoring ControlM batch processing and job completion for the QA environment.
Supported and monitored batch processing for multiple accounts using Controlm, CA7 and Autosys
Maintain a proficient understanding of application software including Microsoft Office 2003, 2010 suite, and McAfee
VirusScan 8, Blackberrys, and anti-spyware, and Arcserve 11.
Responsible for new PC setups including defining or using corporate supplied PC images, adding memory, CDROMs and peripheral cards as well as final build inspections.
Provided 2nd and 3rd level technical support on desktops, laptops, PDAs and printers in a 7000+ user base.
Support a mixed environment of windows 95/98/2000/XP/Vista/7/8/8.1/10 using MS Office, Blackberrys, Oracle
client, IBM (AS400), and SAP clients, and Cognos reporting software and McAfee virus software. I utilized SMS
software for administration tasks, including inventorying workstations and servers, remote support connections,
and pushing down new releases of software.
Used various scanning and sniffing tools like Wire-shark
Responsible for Helpdesk tickets and closing helpdesk tickets, responsible for solving level 1 and Level 2 helpdesk
tickets.Offer using serviceNow ticketing tool and able to work with Employees troubleshooting.
Capable of developing and implementing new ITIL framework and procedures as well as improvements to existing
policies and procedures.
Documented ITIL processes for Incident/Problem and Change management along with reporting metrics and
dashboards.

Client: Walmart, Herndon, VA.

2012 - Sep 2013
Role: Support Engineer

Nov

Responsibilities:
Built and deployed desktop and laptops for new and current users. (HP and IBM ThinkPad), Cable Management.
Configured email accounts for end users using Microsoft Office 2003 Exchange. Using Windows 2000 and
Windows XP Operating Systems.
Handling day to day duties for users and Trade Support. We are focused on end users to deploy from Windows
Vista to Windows 7 HP laptops, desktops, workstations, hardware, smartphones (Iphone 5s & Iphone 6),
standard phones (LG), and AT&T MiFi devices. Here we provide onsite support assistance to Shell customers
within the U.S. and some global support.
Following a ticketing system and onsite support to handle issues involving network connection issues,
workstation setups, cable management, break/fix, Bitlocker, hardware, smart card password resets/certificate
renewals, backing up data, application installations, Remote Access(VPN), Internet, Outlook 2010, Lync 2010
Installed MS Office software 2000, 2003, and 2007, medical software applications by connecting to the server.
Remote connecting in users machines using Landesk Management to install Meditech, give users local admin
rights to connect to EMR using Citrix account, starting up Anti-Virus Software-Office Micro-Trend Scan, trouble
shooting the network.
Installed accounting software Quick books, Mocha; and WinPro32.
Mapped network drives and shared drives to users with appropriate Manager's signatures approval.
Upgraded end users from Windows 2000 to Windows XP.
Installed POINTSEC Security Encryption for all laptops for end users.
Support for Apple. Provide support for Iphone, IPod, IPad, and Mac. Troubleshoot hardware and software on
Apple products. Manage customer Apple ID Accounts.
Utilized Lotus Notes 7.0 for email and Support Service Center.
Plans, coordinates, implements and supports the LAN / WAN hardware, software and Internet /Intranet
integration network connectivity, diagnose network failures and resolve any problems.
Installed Odyssey Wireless on all laptops.
Added, configured, and troubleshot HP and Dell printers.
Set up Pass Thru line Access for Off-Site JDA Support. Resetting IBM AS/400 user ID Passwords.
Started and maintained the desktop imaging process.
Assisted System Support Analyst II and performed their duties as required.
Assisted Network Engineers as required.
Assisted with Server Room maintenance.
Performed hardware & software installations and upgrades for 536 client systems and 86 Windows Servers

Provided support for the Inter-Tel phone system, basic troubleshooting and training on the system.
Deployed and Managed Meraki MDM deployment and company deployed iPhones and iPads.

Company: DOTT SERVICESLTD, East Africa, Uganda.

Oct 2010 Aug 2012
Role: Network Engineer
Responsibilities:
Experience in System Administration, System Builds, Server Builds, Installs, Upgrades, Patches, Migration,
Troubleshooting, Security, Backup, Disaster Recovery, Performance Monitoring and Fine-tuning on Red Hat
Linux.
Experience in configuring monthly updates in windows server 2000, 2008 & windows 2012R2.
Experience in using various network protocols like HTTP, UDP, POP, FTP, TCP/IP, and SMTP
Networking and Communication devices, Server Utilities, TCP/IP, FTP. Expert in Data center operations
including hardware, software setup monitoring, troubleshooting on a 24 x 7 basis with ticketing
Systems/remedy tickets/Solarwinds etc
Experience in configuring IP routing protocols BGP, OSPF, EIGRP.RIP v1/v2
Experience in configuring VLANs, VLAN Trunking, VTP, STP etc
Hands of experience on both static routing and dynamic routing
Installing and configuring the NAT and PAT routing
Backup and Restore of Router & Switch through TFTP Server
Configuration and Implementing Access-list
Sound Knowledge of DHCP, DNS Protocols
Installing and Configuring the Active Directory Service, DHCP, DNS, WINS
Plans, coordinates, implements and supports the LAN / WAN hardware, software and Internet /Intranet
integration network connectivity, diagnose network failures and resolve any problems.
Resolving system errors and crashes, huge file sizes, file system full errors and Installing Network Printers and
rectifying the Printer problems over the network
Set up user and group login ID's, printing parameters, network configuration, password, resolving permissions
issues, and user group quota
Monitoring connectivity off all LAN attached to the divisional named server, including all TCP/IP, Switches,
NIS/NIS+, Telnet, FTP connection to over 2000 plus workstation throughout the DIVISION using various
gateways and Routers.
Installing and Configuration of Samba, DHCP, DNS Servers
Administration and configuration of qmail mail server, PDC and FTP Server
Administration/Configuration of Linux/windows print server/client in network
Planning and setting up the CCTV Cameras (DVR & NVR), Fire Alarms, Door Access systems, Daily Monitoring
and taking regular backups
Independent problem solving and a good team player with strong interpersonal and communication skills.
Experience supporting 24x7 production computing environments. Experience providing on-call and weekend
support.
Support on peripherals devices Desktop/Laptop Support.
Configuring MS Office XP Professional, Outlook Exchange, MS Office 2007, 2010, 2013, 2016, Office 365.365 &
troubleshooting the issues.
Install & Configure printer server & troubleshooting the issues.
Windows NT, 95, 98, 2000, 2003, XP, 7, 8,2008R2 Installation and configuration.
Troubleshooting of personal computers. On line Support to customers concerning their computer problems.
Involved in troubleshooting of DNS, DHCP and other IP conflict problems.
Responsible for reporting day to day operations of all associated hubs, routers, bridges, gateways and related
equipment.
Company: Supernal Solutions, India
2008 Sep 2010
Role: Desktop Support Engineer
Responsibilities:
To manage all network connectivity as well as system.
Support on peripherals and devices.
Desktop/Laptop Support.

Aug

Installing any kind of software and also troubleshooting the issues.

Configuring Outlook, Ms Outlook & troubleshooting the issues.
Install & Configure printer server & troubleshooting the issues.
Day to day System Administration and troubleshooting of networking, windows.
Operating system and software support.
Windows NT, 95, 98, 2000, 2003, XP, 7, 8,2008R2 Installation and configuration.
Installing and Configuring the Active Directory Service, DHCP, DNS, WINS.
Proficient in using the Active Directory Service to create Users, Groups, Organization unit, Computers, Network
Printers and other objects in a Domain.
Configuring and managing User accounts, User rights, Account policies and Authentication.
Configuring Group Policy settings to manage user environment, security and software deployment.
Responsible for installation and maintenance of servers and networking hardware and software.
Using Windows Server Update Service to automate the delivery of windows updates, Patches and security
fixes to all the computers on the network.