A PROJECT REPORT

ON
WORKING OF FINANCE DEPARTMENT
IN PRATIK AUTOMOBILES PVT. LTD.
In partial fulfillment of the requirements
For the award of the degree
Of

MASTER OF BUSINESS ADMINSTRATION

INSTITUTE OF MANAGEMENT STUDIES

RANCHI UNIVERITY
(2016-2018)

SEMESTER - I
SECTION - A
Submitted By:

NAME: -

ROLL NO:-

SHIVANI SAHU

13

ALKA RANJAN

34

NEHA GUPTA

42
1

SAHEB SONU
KUNAL KUMAR

19
38

ACKNOWLEDGEMENT

We are privileged at having an opportunity to thank the people who helped us

at all stages of our research work. The report is the outcome of the guidance
and valuable suggestions provided by all the people who helped us
throughout the completion of entire project. We would like to express our
sincere thanks and primarily the gratitude to head of pratik automobiles pvt.
Ltd. Who had been the main driving force in guiding, in the analysis and
presentation of the project work right from the initial to the final stage.
We are grateful to all those people for their guidance, inspiration and
constructive suggestions that were helpful for us in the preparation and
execution of this project.
We also wish to express our sincere thanks to our faculty MR. AMIT SHEKHAR
TIRKY for giving us an opportunity to work under this project. Again we would
like to thanks our parents, friends and well wishers for their enthusiastic
support and who have directly or indirectly helped us in one way or the other
in preparation of the final report.

INTENT

The main intent/aim of doing this project is to understand the roles and
responsibilities of a finance department in PRATIK AUTOMOBILES PV. LTD. The
activities expected from a finance department depend largely on how much
involvement the owner/manager has in the organization. At the base level,
the finance department is responsible for day to day transactional
accounting of the business. The finance department in this organization is
also responsible for management of the organisations cashflow and ensuring
that there are enough funds available to meet the day to day payments. It is
also concerned with forecasting the ongoing cash requirements of the
business. The project helps us to understand how a companys finance
Department tries to improve their business by keeping good relations with
employees.
This area also encompasses the credit and collection policies for the
companys customers, to ensure that the employees of this company are
paid on time. Finance department is also responsible for advising and
sourcing long term financing.
This project is a means to appreciate the nitty-gritty involved in employees
relationship with their organization and employers. It helps me understand
how organizations keep constant check on the availability of fund so as to
run their business smoothly.
Last but not the least, this project, shows through how different department
works in co-ordination with each other, so as to keep their employees and
other associates happy.

LIST OF CONTENT
CHAPTER

PARTICULARS

NO.

NO.

COMPANY PROFILE
- About the company
- Proprietors Message
- Quality Policy Of The Company

PAGE

SIGNIFICANCE OF THE STUDY

ROLE OF FINANCE DEPARTMENT IN

6-11

12

13

PRATIK AUTOMOBILES PVT. LTD.

4

14

OBJECTIVES OF THE STUDY

5

RESEARCH METHODOLOGY
- Meaning
- Data Collection Method
DATA ANALYSIS AND INTERPRETATION

Method Of Sampling

Linkert Scale

15
16-22

23

FINDINGS

SUGGESTION AND CONCLUSIONS

- Suggestions
- Conclusions

24-25

BIBLIOGRAPHY

26

10

QUESTIONNAIRE

27

CHAPTER:- 1
COMPANY PROFILE

ABOUT PRATIK AUTOMOBILES:Pratik Automobile was founded in the year 1999 at Ranchi. It has been expanded to
multi location Sales & Service operations in Ranchi, Jharkhand. Its aggressive and
innovative Sales and Service Promotion quickly made it necessary to expand and
modernize

its

facility

in

terms

of

service

quality

and

technology.

By upgrading the level of equipped technology in the sales and service area, has made
this company stand out of crowd. It is now, providing online customer care desk, online
service booking, range of all products with its specifications and features, along with
prices are being published on website for convenience of customer so that one need not
to look around the market to configure their deals. All they need, just to browse through
companys

website

and

enquire

their

desired

product

or

service.

The dedicated effort of PRATIK AUTOMOBILES PVT.LTD. customer care team

(outsourced professionals) will keep a real time eye to your enquiries 24x7 and will
acknowledge

them

within

couple

of

minutes.

PROPRIETORS MESSAGE:-

Pratik Automobiles has created brand image in automotive sector just

because of his proprietor Mr. Pravin Hetamsaria. Though its foundation has
been laid by his father late Mr. Shyam Sundar Hetamsaria but dedication
towards the organization shown by Mr. Pravin Hetamsaria has developed
Pratik Automobiles in such a manner that today it had established two
another branches in Hazaribahg & Koderma along wih 3S facilities and three
outlets in Khunti, Gumla & Bundu. Today Pratik Automobiles has a strong
base of loyal customer because Mr. Pravin Hetamsaria has always motivated
his employees that it is for customer centricity and the first priority is to
provide maximum customer satisfaction.

Pratik Automobiles Mahindra Service Center in Ranchi

Pratik Automobiles Mahindra service center in Ranchi. Ranchi Pratik Automobiles

Mahindra service centre address and contact number:-

Pratik Automobiles
Old Hazaribagh Road, Near Govt. Bus Stand
Ranchi, Jharkhand
834001
Landline: 0651-2461537, 2462413
Mobile: 9430149260,9835154052
Fax: NULL
Email: www.pratikautomobiles.info

PRATIK AUTOMOBILES VENTUTE PORTFOLIO:Pratik Automobiles

Authorized Main Dealer for Mahindra
Email: info@pratikautomobiles.com
Website: www.pratikautomobiles.com

COMPANYS SHOWROOM
Old H.B. Road, Near Govt. Bus Stand
Ranchi - 834001 (Jharkhand)
Tel: 0651 2461537, 2462413 Fax: 0651 2462529
Email: sales@pratikautomobiles.com

COMPANYS WORKSHOP
Kokar Industrial Area, near Niramaya Hospital
Kokar, Ranchi - 834001 (Jharkhand)
Tel: 0651 2546072
Email: service@pratikautomobiles.com

We are dedicated to continuing this proud record of fairness

Extra Effort from all of us are implemented, on every working and non-working
day as well

We keep an eye on technology only on your convenience context. All the more, your
satisfaction is our ultimate vision.

10

QUALITY POLICY OF THE COMPANY :-

The company is committed to add value to customers operations by providing quality services
through adoption of good management practices.

It will enhance customer satisfaction levels by:

partnering with customers as well as service providers,

understanding and responding to customers needs and expectations,
Furthering customer relationship practices.

The quality objectives are based on: Delivery time

Customer claims
Damage less transmit
Total customer satisfaction.

11

CHAPTER:-2
SIGNIFICANCE OF THE STUDY

The Finance Department is one of the most important profit centers in any dealership. A business
manager has responsibilities to the dealership as well as to the customer and must have a
thorough understanding of these duties to achieve success. The research will be helpful in
understanding the current position of the respective company and provide some strategies to the
extent of employees satisfaction with insights which is based on the financial activities of the
company.
This research can be further used to evaluate the facilities provided by the management towards
the employees. This study also helps in understanding the responsibility of a finance manager in
a dealership that will ensure both profit maximization.

12

CHAPTER:- 3
ROLES OF FINANCE DEPARTMENT IN PRATIK AUTOMOBILES
PVT.LTD.

Offering vehicle financing and insurance to customers and providing

them with a thorough explanation of aftermarket products and extended
warranties and a complete explanation of manufacturer and dealership
service procedures and policies.

Seeking new lending institutions and maintaining good working

relationships to secure competitive interest rates and financing
programs.

Creating and maintaining a program with the sales department that

will ensure all new sales are referred to the Finance department.

Training and providing the sales team with information on finance and
lease programs and the benefits of the dealerships financing and
extended service programs.

Finance manager also works with financial lenders to give fair interest
rate to buyers. As with all positions within dealerships, finance
managers are expected to uphold the highest ethical standards.

Finance manager are required to maintain the profitability of their

department while controlling expenses and maintaining customer
satisfaction.

The role also requires strong communication skills in order to work with
customers, employees and finance and insurance vendors as they
represent the dealership.

13

14

CHAPTER :- 4
OBJECTIVES OF STUDY

To understand the duties of finance department in pratik automobiles pvt.ltd.

To know what is expected of finance department.
To study about the working as a team to maximize profit of the department.
To study about the control of fund by the department.
To know about the roles and responsibilities of the finance department.
To know about the benefits offered to the employees.
To study about the secure financing for customers.
To study about establishing better lender relations.

15

CHAPTER:- 5
RESEARCH METHODOLOGY
MEANING
Research methodology is a way to systematically solve the research problem. It maybe
Understood as science of studying how research is done scientifically. The basic task of research
is to generate accurate information used in decision making.

1. Analytical Research:
It uses facts or information already available and has to prepare Research report on the
basis of analytical work.

2. Descriptive Research:
Descriptive research is based on description of facts. The main purpose of descriptive
research is description of state of affairs as exist at present.

DATA COLLECTION METHOD:1. PRIMARY DATA: - Most of the information will be gathered through primary sources. The
methods that will be used to collect primary data are books, newspaper, websites, etc.
2. SECONDARY DATA: - Financial Consultants, Interviews, Questionnaire, etc

Tools For Research

The questionnaire method has been used to analyze and asses the working of finance department.
The questionnaire was distributed to the employees of Pratik Automobiles Pvt. Ltd.

16

CHAPTER:- 6
DATA ANALYSIS AND INTERPRETATION

METHOD OF SAMPLING:The technique used for conducting the study was Convenience Sampling Technique as sample of
respondents was chosen according to convenience.

DATA ANALYSIS AND INTERPRETATION:Classification and Tabulation transforms the raw data collected through questionnaire in to useful
information by organizing and compiling the data contained in each questionnaire i.e.,
observation and reponses are converted into orderly statistics used to organize and analyze the
data.

LIKERT SCALE:
It is a non-comparative scale. This scale is used to measure attitudes & behavior. It is
usually a balanced scale and has typically five descriptors: strongly agree, agree, neither
agree nor disagree (neutral), disagree, strongly disagree.

The rating followed by Likerts Scale:

SA

Strongly Agree (SA)

=1
Agree (A)
=2
Neutral (N)
=3
Disagree (DA)
=4
Strongly Disagree (SDA) = 5
A

DA

SDA

Data is collected through the questionnaire that have been tabulated & analyzed.
1. Do you feel your department is allotted the required amount of funds needed to function
effectively?
17

Response
20
15
10
5
0

Interpretation:From the above data it is inferred that Out of 25 employees 15 strongly agreed, 5
agreed, 2 neutral, 2 disagreed 1 strongly disagreed that whether required amount of
fund is allotted to function effectively.

18

2. Have you ever discussed the financial situation with your supervisors?

Response
20
15
10
5
0

Interpretation:It is clear from the above data that whether they discuss t he financial situation out of which 16
strongly agreed, 5 agreed, 2 neutral and 2 disagreed.

19

3. What are the areas where you spend the bulk of the money allotted to you?

Response
15
10
5
0

transport on-field phone calls others

INTERPRETATION:From the above data it is inferred that out of 20 employees, 10 agrees with the transport, 13
agrees on-field phone calls and 3 agrees in other areas where the bulk of money is spent.

20

4. Does Job allow you to use your skills and abilities to the maximum
level?

Response
12
10
8
6
4
2
0

Interpretation:From the above data it is inferred that Out of 20 employees 10 strongly agreed, 5 agreed, 2
neutral, 2 disagreed 1 strongly disagreed that whether their job allows them to use skills and
ability in the organizations.

21

5. Is the organization providing high quality tools and techniques

to do the job?

Response
20
15
10
5
0

Interpretation:From the above chart it is inferred that whether the organization is providing high quality tools
and techniques to do the job, out of 20 employees, 15 strongly agreed, 3 agree and 2 are neutral.

22

6. Is Sense of belongingness increased with the cooperation?

Response in %age
20
15
10
5
0

Interpretation:It is inferred from the above chart which shows that whether the sense of belongingness
increased with the cooperation among the departments, out of 20 employees, 18 strongly agreed
and 2 remained neutral.

23

CHAPTER:- 7
FINDINGS

The finance department allots the required amount of fund as and when required to carry
out their particular activities in pratik automobiles pvt.ltd.
The Finance manager's job is to secure each sale and ensure that every vehicle sold is
delivered.
The Finance manager secures acceptable financing for customers and establishes better
lender relations.
There is proper co-ordination among various departments.
The Finance manager is responsible for all paperwork involved with the sale of the
vehicle. This means obtaining customer signatures on all necessary forms and also
obtaining payoff and insurance information.

24

CHAPTER :- 8
SUGGESTIOND AND CONCLUSIONS

SUGGESTIONS:-

For the better functioning of the department based on the findings of the present
study, the following suggestions may be considered:-

There should be proper cooperation among the management and employees of the
organization which in turn will increase sense of belongingness
The Finance manager should explain to the salespeople the importance of the payoff and
insurance information and to provide training to the salespeople to ensure the information
is gathered accurately and quickly.
Many salespeople don't understand the process of working. It is the managers job to train
and educate the salespeople with regard to the inner workings of the department, the
benefits of the protective products offered in the department, and the role that salespeople
play in the success of the department.
One of the best ways to accomplish this is for the manager is to be actively involved in
sales and training meetings at the dealership on a regular basis.
It is impossible to measure the success of the F&I department if performance is not
monitored. Successful F&I managers provide progress reports on a daily basis to the
dealer, general manager, and/or general sales manager.
In addition, at the end of the month, the F&I manager will complete an end-of-the-month
summary to see how well the objectives for the month were met compared to the monthly
forecast.
The best way to know the employees responsibilities is to have a written job description.
If there is any confusion as to a particular duty, then put it in writing and have the
management team agree on whose responsibility it is.
25

CONCLUSIONS:-

From the study, it is clear the process of workings of finance department in this company, is
good. This research highlights some of the small gaps in employees satisfaction towards
company. The F&I Department is one of the most important profit centers in any dealership. A
business manager has responsibilities to the dealership as well as to the customer and must have
a thorough understanding of these duties to achieve success.

We conclude that Communication is extremely important to have a successful business

department because it builds teamwork. It is the managers responsibility to get the business
office and sales staff to work together as a team and only by working together as a team can you
maximize department income. By working together as a team, everyone wins!

26

CHAPTER: - 9
BIBLIOGRAPHY

1. I.M Pandey (1997), Financial Management Tata

Mcgraw-Hill Publishing Company Limited, New Delhi 110 001.
2. John M. Ivancevich (2003), Financial Management Tata
Mcgraw-Hill Publishing Company Limited, New Delhi 110 001.
3. C. R. Kothari (2001) Research Methodology of Wishwa Prakashan
Publishing,
Chennai 17, Edition
4. R.S.N. Pillai and V. Bhagavathi (1998), Statistics of Sultan Chand and
sons,
New Delhi, pp. 132-141, II Edition.

WEBSITES: www.pratikautomobiles.com
www.google.com

27

CHAPTER:10
QUESTIONNAIRE
We, the student of MBA, are doing a research project in Pratik Automobiles Pvt. Ltd.
Therefore, to help us in our project work, we would like to know your feedback. Your
responses would be kept confidential. Please read the statement given below
carefully and respond by marking (

Name
..

) in the appropriate box.

Age

D.O.J.

Dept.

Designation

1. Do you feel your department is allotted the required amount of funds needed to function
effectively?
Strongly Agree Agree

Neutral

Disagree

Strongly

Disagree
2. Have you ever discussed the financial situation with your supervisors?
Strongly Agree Agree

Neutral

Disagree

Strongly

Disagree
3.What are the areas where you spend the bulk of the money allotted to you?
Transport On-field phone calls Others

4. Does Job allow you to use your skills and abilities to the maximum level?
Strongly dissatisfied Dissatisfied

Neutral

Satisfied

Strongly

Satisfied
5 .Is the organization providing high quality tools and techniques to do the job?
Strongly dissatisfied Dissatisfied

Neutral

Satisfied

Strongly

Satisfied
28

6. Is Sense of belongingness increased with the cooperation?

Strongly Agree Agree

Neutral

Disagree

Strongly

Disagree

29

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