CONFIDENTIAL

MARCH 14/AGR 145

UNIVERSITI TEKNOLOGI MARA

TEST 2

COURSE

HUMAN RESOURCE MANAGEMENT

COURSE CODE

AGR 145/215/MGT 132

PROGRAMME

DIPLOMA
IN
MANAGEMENT

PROGRAMME
CODE

AT110

DATE

TIME

Name

PLANTING

INDUSTRY

: _____________________________

Students ID : _____________________________
Class

: _____________________________

Lecturer

: _____________________________
PART A
PART B
PART C
PART D
TOTAL

/10
/10
/20
/20
/60

PART A : Circle the correct answers

1. When the rater perceives one factor as
having paramount importance and gives a
good or bad overall rating to an employee
based on this factor, this is called
A. personal bias
B. leniency bias
C. halo error
D. central tendency
2. Haidar Asna is a saleswoman at Perodua
Company. Which one of the following is
her incentive?
A. Merit pay
B. Comission plan
C. Short term incentive
D. Piecework plan
3. The Process Theory of motivation focus
on perceived relationships
A. between
motivation
and
performance
B. between performance and rewards
C. between needs and performance
D. between rewards and pay
4. Which of the following is NOT an
objective of compensation administration?
A. A Cost control
B. To determine labor market
C. Administrative efficiency
D. Ensure equity
5. The process of evaluating how well
employees perform their job when
compared to a set of standard is
A. job evaluation
B. performance appraisal
C. appraisal interview
D. supervision rating

6. The best leadership style that a manager

should have in the Blake and Mouton Grid
is
A. the 1,9 grid or the country-club
style.
B. the 9,1 authority-compliance style.
C. the 5,5 middle of the road style.
D. the 9,9 team leader style.
7. Which of the following
communication barrier?
A. Language
B. Perception
C. Capacity Information
D. Counselling

is

8. Modern managers practice on more

positive assumptions towards their
employee. This statement is referring to
A. Theory Y
B. Reinforcement Theory
C. Goal Setting Theory
D. Theory X
9. Arif Affendi is a government retired
officer. Which of the following retirement
benefit that he might NOT received?
A. Pensions and retirement income.
B. Disability benefits.
C. Medical insurance and
D. Employee Provident Funds and
bonuses.
10. Management by Objective (MBO) has
some limitations as below EXCEPT
A. Difficult to meet all objective
without interfering with other
interrelated aspects.
B. Difficult to make comparable
assessments of multiple employee
C. Difficult to identify the real talent
employee.
D. Difficult to apply to nonmanagerial position.

(10 marks)

PART B

NOT

Answer all the questions. State whether the following statements are True (T) or False (F).
No
.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

Questions

Answer

Performance appraisal can be used to determine organizational training needs.

Rank-in-the-job promotion system is based on personal qualification, academic,
seniority and family.
According to Maslow, a need that is essentially satisfied will become no longer
motivates the employee.
Progressive disciplinary action is to ensure the maximum penalty is given to
employee appropriate to the offence committed.
Documentation is one of the performance appraisal uses.
Companies within a similar industry tend to offer similar compensation for the
same task and skill.
According to Hertzberg's Two-Factor theory, if the hygiene factors are neglected
it will lead to dissatisfaction among employees.
Discharge is a graceful exits are provided for employees who are no longer
qualified.
Employee Assistant Program is needed to establish the pay rates.
Behavior that is rewearded tends to repeated, behavior that is not rewarded tends
not to be repeated.
(10 marks)

PART C
Answer all questions.
1. Explain the concepts below with example
a) relocation
b) downsizing

(4 marks)

2. Give 5 uses of performance appraisal.

(5 marks)

3. Explain 3 communication barriers that prevent the receiver from receiving the message
(6 marks)
4. List 5 needs that are based on Maslows hierarchy of needs theory with example.

(5 marks)

PART D
Answer all questions.
1.

Describe 5 factors affecting the compensation policy

(10 marks)

2. Communication can be divided into 3 types which are vertical, horizontal and grapevine. Give
the definition of communication and explain every component in three of that types.
(10 marks)

Good Luck!