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PR RES UNIVERSITY
Quality Management and Control
The Philosophy of Quality Management
and
Integrated Management System

Introduction
Total Quality Concept
Based on the interaction of all the stages,
* Quality-based,
* Customer satisfaction with the long-term business
success and

* Considers the benefits of business and society


members
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Ishikawa
Quality Control Circles
*Quality Circles" are working groups which are
based on voluntary participation of people running
a business in the same field to meet on a regular
basis to detect, investigate and solve problems
related to their jobs,

The respect for others, lies in the basis.


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Integrated Management System

Integrated Management System

IS0 9001
Attention
to
Customer
and
Product
Quality

ISO 14001
Environmental
management
systems

OHSAS
Occupational
Health and
Safety
System

HACCP ISO
22000

Food safety
management
systems

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International Organization for


Standardization (ISO)
* A quality management standart
which International Organization for
Standardization.

ISO 9001: The quality policy,


formal statement from management,
closely linked to the business and
marketing plan and to customer
needs.
The
quality
system
is
regularly planned and evaluated for
conformance, effectiveness and to
maintain quality of service.
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International Organization for


Standardizasyon (ISO)
*
ISO-9001 was developed by
International
Organization
of
Standardization (Headquarters in
Geneva,
Switzerland
with
162
members).
*
Certification
companies
are
authorized for accreditation in the
nations. In Turkey, accreditation
authority is TRKAK.
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International Organization for


Standardizasyon (ISO)
* In various countries, different
standarts are sometimes used as
technical barriers against trade.

*
Today, the most important function of ISO
is to prepare ISO 9000 quality management
standarts and the other internationally accepted
stardarts and to eliminate the barriers before
the trade.
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International Organization for


Standardizasyon (ISO)
*
ISO was founded in 1947 and
contributed a lot to industry, trade
and customers.

* TSE is a member of ISO and is


the only representative in Turkey.

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ISO 9000

The ISO 9000 family of standards relates


to quality management systems and is designed
to help organizations ensure that they meet the
needs of customers, suppliers, shareholders and
the government.
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and Integrated Management System
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ISO 9001

ISO 9001 deals with the requirements


that organizations wishing to meet the standard
have to fulfill. It is the name of the
certificate.
ISO 9001 seeks first if the company has
a system and then everybody in the company
follows up the current system.

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and Integrated Management System
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ISO 9001:2008

ISO 9001 standard is revised every


5 years by ISO and issued after necessary
revisions were made. The number 2008 shows
the date of the last revision.

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and Integrated Management System
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ISO 9001

* Improvement in communication within the organization,


* The development of the organization's quality
approach,
* The increase in profit, productivity, and market
share,
*

An effective management,

Cost reduction,

Employee satisfaction.

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and Integrated Management System
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ISO 9001

* Monitoring and control of all functions and


processes,

* Diminishing returns,
* Decreasing customer complaint,
* Increasing satisfaction,
* A management system model that can be
applied to national and international level.

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The benefits of ISO 9001


A Research Applied to 720 Companies
External Benefits
* Strengthening the image
of the organization,
* Customer satisfaction,
* Customer growth,
* Increase
competitiveness,

* Better relations with


suppliers.

Internal Benefits
*Effectiveness of management
* Positive cultural change,
* Quality consciousness
formation,
* A better documentation,
* Systematic Approach,
* Standardization and
consistency,
* Efficiency and productivity
growth,
* Reducing costs.
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and Integrated Management System
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Turkish Standards Institution

Quality
Manage
ment

Environmental Occupational
Health and
Management
Safety
Certification

Hazard
Analysis
and
Critical
Control
Points

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and Integrated Management System
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TS-EN-ISO 9000 Quality Management


System
*
ISO
9000
Quality
System
Standards has become the most used
international standards since the date
of publication in 1987.
*
TS-EN-ISO
9000
Quality
Standards Series shows how to
construct an effective management
system.
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and Integrated Management System
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Definitions Pertaining to ISO and Quality


PROCESS

Set
of
interrelated
or
interacting
activities
which
converts
the
entries
to
outputs.

PRODUCT

Output of a process.

SYSTEM

Set
of
interrelated
interacting elements.

or

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and Integrated Management System
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Definitions Pertaining to ISO and Quality

MANAGEMENT
SYSTEM

System
of
creating
and
achieving the goals and policy.

QUALITY
POLICY

The objectives set with the


continious improvement in mind
in an organization.

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and Integrated Management System
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Definitions Pertaining to ISO and Quality


QUALITY
MANAGEMENT

CONTINUOUS
IMPROVEMENT

PRODUCTIVITY

The management and control of


an organization in terms of
quality.
The activity to increase the
capability
of
continuously
fulfilling the requirements.

The relationship between the


resources and the result.
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Definition of Quality

*
Quality is the sum of the features of a
product or service to meet the specified needs.

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and Integrated Management System
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TS-EN-ISO 9000
Quality Management System
* Total Quality Management is a a complete
management system which makes up fully
customer-focused business.

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and Integrated Management System
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TS-EN-ISO 9000
Quality Management System
* QMS will succeed to form the dynamism of an
organization with the following principles:
* Customer focus,

* Top management leadership,


* Continuous improvement,

* Full participation.

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and Integrated Management System
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