Sharon Del Pietro

314.566.6088 (c)
sharon.delpietro@yahoo.com

Chesterfield, MO 63017

PROFESSIONAL SUMMARY
Business Professional with extensive experience in
project management, strategic planning, and business analysis
sales, marketing, and account management across diverse industries, markets and geographies.
Recognized as a strategic thinker able to identify relevant issues and solutions, accomplished at attaining goals, able
to maintain high energy and exercise professional work ethics.
Proficient in Microsoft Office Suite: Project, Word, Outlook, Excel, PowerPoint; CRM; e-Commerce; e-Procurement;

IBM Project Management Methodology; and ITIL Foundation Certification.

CORE COMPETENCIES

PROJECT MANAGEMENT

BUSINESS ANALYSIS
Helped reorganize a 10 division company
Conducted Risk Assessment and Business
Continuity for 11 international companies
Developed business and functional
requirements , test scripts, coordinated
testing and user validation, and wrote user
documentation

Provided leadership and oversight

Developed and managed project
scope, plan, time, costs, resources
Provided project communication and risk
management
Managed stakeholder expectations
Implemented PMO at major Healthcare Payer
Ensured methodology compliance

PROFESSIONAL EXPERIENCE
Project Manager | Business Analysis
03/13 Present
Keefe Commissary Network
Manage the implementation of technical solutions that facilitate and increase commissary sales:
Infrastructure: circuits, firewalls, switches, Ethernet and wireless network installations
Network: servers, workstations, printers, several types of kiosks, POS wireless scanners and receipt printers
rd
Services: Banking & Commissary software, phone time ordering services, 3 party vendor services, ant vendor
integrations
Manage multiple concurrent projects in a fast paced environment and manage the technical resources team
schedule
Successfully complete project contractual deadlines. Project scope includes identifying proper equipment,
services, creating quotes, scheduling and managing the configuring of equipment, collaborating with vendors,
customer, and internal departments in building and implementing the right sized solution for the customers
needs.
Property Manager
05/05 03/13
Real Estate Investments | Property Manager
Identify and negotiate real estate investments. Assist owners with management and capital improvements to increase the
appraised value of assets. Provided Property Management of several properties to include, advertising and showing
property, collecting rents, managing accounting back office, and managed maintenance activities. Also assisted with the
completion of 5 construction projects in 18 months and increasing occupancy rate at 9 properties to 91%.
Business Development
01/04 - 05/05
Allen Systems Group, Inc (ASG)
$200 million global system management Software Company
Sold $600,000 in software sales and identified $1.2 million in new business revenue in Missouri state territory.
Discussed business and functional needs with stakeholders and management. Developed Use Cases to uncover
ineffective processes and software and identified new solutions that would benefit the customers operations.
Responsible for tracking and reporting the projected forecasts.
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Business Development
08/02 - 09/03
Application Engineering Group, Inc.
Privately owned local Information Technology consulting Services Company
Identified $1.3 million in pipeline revenue for the firm.
Responsible for tracking and reporting the projected forecasts and probability of close on a weekly basis.
e-Business Solution Specialist
1/2000 11/01
IBM National Practice
Identified, qualified and closed more than $6 million e-Commerce, CRM and e-Procurement solutions in central
region.
Responsible for creating quarterly forecasts and tracking business activity against forecasts on a weekly basis.
Used consultative selling techniques and business analysis approach in identifying customers present solutions,
challenges and future needs.
Worked across multiple divisions within IBM including hardware, software, research and development, finance, legal,
outsourcing, consulting and sales in order to develop solutions to meet customers needs.
Partnered with software vendors to sell Customer Relationship Management (CRM) solutions such as SAP, Siebel,
Kana, PeopleSoft, CRM, Ariba, Enigma, and Backweb.
11/97 1/2000

Principal| Project Manager, Business Analyst

IBM National Practice

Identified, qualified and closed more than $12 million in revenue during a 2-year period and managed margins on the
book of business for the mid-size market in the central region for IBM. Additional responsibilities were 80% of work hours
billed for Project Management on client projects, also created proposals with SOW in response to RFP, created project
plans, procured resources, created and managed the execution of the project plan, managed customer satisfaction and
expectations, and managed the budget and timely delivery of project deliverables. Ensured the proper use of IBMs
project methodology used by all Project managers on all projects. Consulting experience included:

Responsible for forecasting and reporting projected and actual revenues as well as coordinating and reporting the
progress of all projects in a 14 state area to multiple business managers across IBMs matrix organization.
As Project Manager led a team conducting Risk Assessment reviews at 11 international companies ensuring zero loss
of revenue to the supply chain operations of a Fortune 100 US HQ publishing company.
Successfully managed the implementation of a Project Management Office (PMO) at a division of a major healthcare
payer.
As a Project Manager led remediation of a major distribution companys application code resulting in the successful
business continuity of the companys operations.
Managed two Risk Assessment project teams for a major retail and distribution corporations client-server IT
environment and non-IT environment resulting in successful Business Continuity of companys operations.

EDUCATION AND TRAINING

Business Management Bachelor Degree from Maryville University, Minor in Information Technology, St. Louis,
Missouri, May 2000
Past Board member for Good Shepherd School for Children
Certified Senior Consultant within IBMs Professional Services Certification Program
Completed training on Project Management for PMP certification, ITIL Foundation Certification in IT Service
Management, Agile methodology training, Risk Management, Leadership/Communication, e-business Strategy and
Planning, e-Business Application Framework, Leadership and System Integration Methods, SQL Developer,
Signature Selling Methodology, SPI Solution Sales for Integration Services, DSI Consultative Team Selling Process,
OnTarget, Inc Target Account Selling, Miller Heiman Strategic Selling, Customer Oriented Selling, Web Selling.

References will be provided upon request