IBM x3550 M5

EBG Server Education
Servicing the IBM x3550 M5 and x3650

M5 type 5463 and 5462
October 2014
Study guide
GX71297
This course is owned and published by
EBG Server Education.
___________________________________________________________________________________
Copyright 2014, Lenovo Corporation.

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Servicing the IBM x3550 M5 and x3650 M5 type 5463 and 5462 Table of contents
Table of contents
Objectives .................................................................................................................. 4
Servicing the IBM x3550 M5 and x3650 M5 ................................................................. 5
Overview .................................................................................................................... 5
IBM x3550 M5 and x3650 M5 type 5463 and 5462 .............................................. 5
Product description ............................................................................................... 5
Features and specification .................................................................................... 9
The x3550 M5 internal storage configuration ..................................................... 10
The x3650 M5 internal storage configuration ..................................................... 11
LCD system information display panel ............................................................... 12
Memory .............................................................................................................. 15
The x3550 M5 I/O expansion options ................................................................. 16
The x3650 M5 I/O expansion options ................................................................. 17
System diagrams ..................................................................................................... 19
DIMM population sequence ................................................................................ 20
Problem determination and troubleshooting ............................................................ 22
Before You Begin ............................................................................................... 22
Collecting Data ................................................................................................... 22
Hardware failure modes ..................................................................................... 24
DDR4 DIMM identification .................................................................................. 25
Removing and replacing server components ..................................................... 26
Helpful links ............................................................................................................. 27
Summary ...................................................................................................................... 28
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Servicing the IBM x3550 M5 and x3650 M5 type 5463 and 5462 Prerequisites and objectives
Objectives
After completing this course, you will be able to:
1. Provide an overview of the IBM System x3550 M5 and x3650 M5.
2. Describe the systems mechanical design.
3. Describe the different subsystems.
4. Describe the troubleshooting steps and explain how to complete the problem
determination tasks for the x3550 M5 and 3650 M5.
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Servicing the IBM x3550 M5 and x3650 M5 type 5463 and 5462 Overview
Servicing the IBM x3550 M5 and x3650

M5
Overview
IBM x3550 M5 and x3650 M5 type 5463 and 5462
The IBM System x3550 M5 is a follow-on system of IBM system x3550 M4. The IBM
System x3650 M5 is the follow-on system of x3650 M4.
The x3550 M5 is a 1U, two processor sockets rack server. The x3650 is a 2U, two
processor sockets rack server. Both x3550 M5 and x3650 M5 are for corporate data
centers running infrastructure applications with the latest Intel Haswell processor.
Product description
Figure1 shows the front view of x3550 M5 with eight 2.5-inch hot-swap HDD bays
model.
Figure 1: x3550 M5 front view
Figure 2 shows the rear view of x3550 M5 with three PCIe low profile slots.
Figure 2: x3550 M5 rear view
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Figure 3 shows the inside view of x3550 M5.
Figure 3: x3550 M5 inside view
Figure 4 shows the front view of x3650 M5.
Figure 4: x3650 M5 front view
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Figure 5 shows the rear view of x3650 M5.
Figure 5: x3650 M5 rear view
Figure 6 shows the x3650 M5 inside view.
Figure 6: x3650 M5 inside view
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Figure 7 shows the x3650 M5 fan cage and hot-swap fans.
Figure 7: x3650 M5 fan cage
Figure 8 shows the x3650 M5 power paddle module.
Figure 8: x3650 M5 power paddle module
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Figure 9 shows the status LEDs of the x3550 M5 and x3650 M5.
Figure 9: Status LEDs
Features and specification

The x3550 M5 and x3650 M5 key features include:
Up to two Intel Xeon E5-2600 v3 series processors with QPI.
24 DDR4 DIMM slots, minimum 4 GB, maximum 1.5 TB (64 GB load reduced DIMM
x 24).
Memory supports (depending on the model):

4 GB, 8 GB, 16 GB and 32 GB registered DIMMs (RDIMMs)
32 GB and 64 GB load reduced DIMM (LRDIMMs)
Optional LCD information display panel supports (depending on the model).
Support IMM v2.1.
Support IBM Systems Director.
Supports up to one optional Mezzanine LAN-on-Motherboard Generation 2 (ML2)

network adapter.
Redundant hot swap fans
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The x3550 M5 internal storage configuration

The x3550 M5 supports the following internal storage configurations:
Supports up to ten 2.5-inch hot-swap hard disk drive (HDD) bays with the option to
add two additional rear 2.5-inch hot-swap hard disk drive bays.
Supports up to eight 2.5-inch hot-swap or simple-swap HDD bays.
Supports up to four 3.5-inch hot-swap or simple-swap SATA HDD bays.
Figure 10 shows some of these configurations.
Figure 10: x3550 M5 internal storage configuration
Figure 11 shows the x3550 M5 optional rear HDD kit
Figure 11: x3550 M5 optional rear HDD kit
Note: The x3550 M5 does not support ten 2.5-inch simple swap HDDs configuration.
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The x3650 M5 internal storage configuration

The System x3650 M5 server supports the following configurations:
Supports up to sixteen 2.5-inch simple-swap SAS/SATA HDD bays.
Supports up to twenty-four 2.5-inch hot-swap SAS/SATA HDD bays with the option
to add two additional rear 2.5-inch hot-swap HDD bays.
Supports up to eight 3.5-inch simple-swap SAS/SATA HDD bays.
Supports up to twelve 3.5-inch hot-swap HDD bays with the option to add two
additional rear 2.5-inch hot-swap SAS/SATA HDD bays and another two additional
rear 3.5-inch hot-swap SAS/SATA HDD bays.
Figure 12 shows the x3650 M5 internal storage configuration.
Figure 12: x3650 M5 internal storage configuration
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Figure 13 shows the x3650 M5 with one rear 2.5-inch hot-swap HDD kit and one rear
3.5-inch hot-swap HDD kit.
Figure 13: x3650 M5 with rear 2.5-inch hot-swap HDD and 3.5-inch hot-swap HDD kit
LCD system information display panel

The x3550 M5 and x3650 M5 support LCD system information display panel. The LCD
panel is attached to the front bezel of the server. This panel enables user to have quick
access to system status, firmware, network, and health information.
Note: The LCD information display panel is an optional part. Due to the space limitation,
it is not available on all x3550 M5 and x3650 M5 models.
Figure 14 shows the LCD system information display panel.
Figure 14: LCD information display panel
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Figure 15 shows an example of the information on the LCD system information display
panel. This example shows the layout of the information in the main menu when the
debug feature is enabled.
Figure 15: LCD information display panel layout
When you navigate through the hierarchy of the menu options on the LCD operating
panel assembly, the display panel shows the information for that option and the up and
down arrows appear on the side of the display panel. When you get to the bottom of the
hierarchy of the menu options, only the up arrow will be available. When you are at the
top of the hierarchy of the menu options, only the down arrow will be available.
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Figure 16 shows the LCD information display panel menu options flow
Figure 16: LCD information display panel menu options flow
If only one error occurs, the LCD display panel displays that error in the errors submenu
set. If more than one error occurs, the LCD display panel displays the number of errors
that have occurred. If no errors occur, the no error menu will be available for navigation.
To see the system error log (SEL) and get the complete list of errors, go to the IMM
Web page.
Figure 17 shows an example of the system board error message on the system
information display panel.
Figure 17: LCD information display panel
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Servicing the IBM x3550 M5 and x3650 M5 type 5463 and 5462 Memory
Memory
The x3550 M5 and x3650 M5 support many DDR4 DIMM types, including Registered
DIMMs (RDIMM), and Load Reduced DIMMs (LRDIMM) at DDR4-1333, DDR4-1600,
DDR4-1866 and DDR4-2133 speeds. The x3550 M5 and x650 M5 supports three
sockets per channel for single-rank, dual-rank DIMMs, quad-rank DIMMs and multi-rank
LRDIMMs.
The Intel Haswell-EP processor has a four-channel memory interface. Each channel
consists of 64 data and eight error-correcting code (ECC) bits.
The x3550 M5 and x3650 M5 does not support mixing DIMM types. Either the platform
is populated with all RDIMMs or all LRDIMMs.
DIMMs with different frequency parameters can be installed on different slots within the
same channel, but only frequency that support the slowest DIMM will be applied to all.
The same interface frequency (DDR4-1333, DDR4-1600, DDR4-1866, or DDR4-2133)
will be applied to all DIMMs on all channels.
A second processor must be installed to use the DIMMs plugged into the memory slots
that connect to second processor.
Even though the system is functional with one memory DIMM, a minimum of four
memory DIMMs per each processor is recommended to improve system performance.
Note: DDR4 DIMM supports Chipkill on the x4 configuration. DDR4 with the x8
configuration does not provide Chipkill protection. It still has ECC protection.
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Servicing the IBM x3550 M5 and x3650 M5 type 5463 and 5462 The x3550 M5 I/O expansion options
The x3550 M5 I/O expansion options

The x3550 M5 server supports up to four PCIe slots: one on the system board that is
dedicated for an internal RAID controller and up to three with different riser cards
installed into two riser sockets on the system planar (one riser socket supports the
installation of one riser card). The slot form factors are listed:
Slot 1: PCIe 3.0 x16 or ML2; low profile, half-length (not present if the HDD Rear Kit
is installed)
Slot 2: PCIe 3.0 x16 or PCIe 3.0 x8; low profile or full-height, half-length (PCIe 3.0
x16 slot requires the second processor to be installed) (not present if the HDD Rear
Kit is installed)
Slot 3: PCIe 3.0 x16 or PCIe 3.0 x8; low profile, half-length
Slot 4: PCIe 3.0 x8 (dedicated for an internal RAID controller)
The locations of the PCIe slots of the x3550 M5 are shown in Figure 18.
Figure 18: PCIe slots locations of the x3650 M5
Riser 1 supplies slot 1, and riser 2 supplies slots 2 and 3. All standard models have one
riser card (Riser 1) installed, which provides one low profile PCIe x16 Gen 3 slot.
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The x3650 M5 I/O expansion options

The x3650 M5 supports up to nine PCIe slots: one slot on the system planar that is
dedicated for an internal RAID controller, two regular PCIe slots on the system planar,
and up to six PCIe slots with different riser cards installed into two riser sockets on the
system planar (one riser socket supports installation of one riser card). The slot form
factors are as follows:
Slot 1: PCIe 3.0 x8 (dedicated for an internal RAID controller)
Slot 1: PCIe 3.0 x16 or PCIe 3.0 x8; full-height, full-length (PCIe x16 slot is doublewide)
Slot 2: PCIe 3.0 x8; full-height, full-length (not present if the slot 1 is PCIe x16)
Slot 3: PCIe 3.0 x8 or ML2; full-height, half-length
Slot 4: PCIe 3.0 x8; low profile (vertical slot on system planar)
Slot 5: PCIe 3.0 x16; low profile (vertical slot on system planar)
Slot 6: PCIe 3.0 x16 or PCIe 3.0 x8; full-height, full-length (PCIe x16 slot is doublewide)
Slot 7: PCIe 3.0 x8; full-height, full-length (not present if the slot 6 is PCIe x16)
Slot 8: PCIe 3.0 x8; full-height, half-length
Figure 19 shows the RAID adapter on the RAID dedicated slot of the x3650 M5.
Figure 19: A RAID dapter on the RAID dedicated slot of the x3650 M5
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Figure 20 shows the locations of the PCIe slots of the x3650 M5.
Figure 20: PCIe slots of the x3650 M5
Note: Slots 5, 6, 7, and 8 require the second processor to be installed.

Riser 1 supplies slots 1, 2, and 3, and Riser 2 supplies slots 6, 7, and 8. Standard
models do not include any riser cards.
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Servicing the IBM x3550 M5 and x3650 M5 type 5463 and 5462 System diagrams
System diagrams
Figure 21 shows the x3550 M5 block diagram.
Figure 21: x3550 M5 block diagram
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Figure 22 shows the x3650 M5 block diagram.
Figure 22: x3650 M5 block diagram
The x3550 M5 and x3650 M5 system board have two Intel Haswell-EP CPU sockets,
DDR4 buffered ECC 1333/1600/1866/2133 MHz with 24 DIMM sockets, system I/O
functions, on-board Broadcom BCM5719 1Gb Ethernet controller. The memory
controller inside processor can support four channels, mirror mode, or rank spare mode.
DIMM population sequence

Table 1 shows the DIMM population sequence of x3550 M5 and x3650 M5 in nonmirroring mode.
Table 1: DIMM installation sequence in non-mirroring mode
CPU quantity
One CPU
1>4>9>12>2>5>8>11>3>6>7>10
Two CPU
1>13>4>16>9>21>12>24>2>14>5>17>8>20>11>23>3>15>6>18
>7>19>10>22
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The x3550 M5 and x3650 M5 support memory rank sparing. The memory tank sparing
feature disable the failed memory from the system configuration and activates a rank
sparing DIMM to replace the dialed active DIMM. The maximum available memory is
reduced when memory rank sparing is enabled.
Table 2 through Table 4 show the various DIMM population sequence of x3550 M5 and
x3650 M5 in rank-spare mode:
Table 2: DIMM installation sequence in rank spare mode rule A: When installed
DIMMs are all quad rank RDIMM
CPU quantity
One CPU
1->4->9->12->2->5->8->11
Two CPU
1->13->4->16->9->21->12->24->2->14->5->17->8->20->11->23
Table 3: DIMM installation sequence in rank spare mode rule B: When installed
DIMMs are mixed single/dual/quad rank and the total number of DIMMs is even
CPU quantity
One CPU
(1,2) > (4,5) > (8,9) > (11,12) > (3,6) > (7,10)
Two CPU
(1,2) > (13,14) > (4,5) > (16,17) > (8,9) > (20,21) > (11,12) >
(23,24) > (3,6) > (15,18) > (7,10) > (19,22)
Table 4: DIMM installation sequence in rank spare mode rule C: When installed
DIMMs are mixed single/dual/quad rank and the total number of DIMMs is odd
CPU quantity
One CPU
(1,2,3) > (4,5) > (8,9) > (11,12) > (6,7)
Two CPU
(1,2,3) > (13,14) > (4,5) > (16,17) > (8,9) > (20,21) > (11,12) >
(23,24) > (3,6) > (6,7) > (18,19) > (10,22)
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Servicing the IBM x3550 M5 and x3650 M5 type 5463 and 5462 Helpful links
Problem determination and troubleshooting

Before You Begin
Before starting any troubleshooting steps on the x3550 M5 or x3650 M5, perform the
following actions:
Inquire about the event that occurred before the suspected system problem. If
possible, return the system to the previous state.
Confirm the supported firmware and device driver levels on the current system.
Record the symptoms including poor performance and error messages.
Determine whether the problem is repeatable.
If the problem occurred during the initial installation of a new option component to
x3550 M5 and x3650 M5, check the ServerProven hardware compatibility page for
the x3550 M5 and x3650 M5. Make sure that the option component is compatible
with the x3550 M5 and x3650 M5.
Collecting Data
Data collection is the primary step in determining the correct service action to perform to
resolve a clients issue. Whether the data collected is verbal from the client (the front
panel LED is flashing) or a diagnostic data file from a specialized application, all
information that is collected is useful toward identifying one of the four available service
actions that you can perform. The four actions are:
Update (firmware, microcode, device drivers, and software)
Reconfigure (parameter values, cabling, component reseats, and system reboots)
Replace (hardware)
Escalate to the next service level
Users can inspect seven error report areas to collect objective information for the x3550
M5 and x3650 M5:
External LEDs on the server chassis
LCD system information display panel on the front bezel
Internal LEDs inside the server
IMM2 event log
IBM DSA Preboot, DSA Portable/Installable, or DSA Bootable
System Event Log in UEFI
POST Event Log in UEFI
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Figure 23 shows the x3550 M5 internal LEDs on the system board. Figure 24 shows
the x3650 M5 internal LEDs on the system board. User can check these internal LEDs
to locate the source of the error in the system.
Figure 23: The x3550 M5 internal LEDs on the system board
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Figure 24: The x3650 M5 internal LEDs on the system board
The internal LEDs remain lit when the server is connected to an AC power source, but
the system is not power on, and provided that the power supply is operating correctly.
This feature helps users isolate the problem when the operating system is shut down.
Note: When users disconnect the power source from the server, users lose the ability to
view the LEDs because the LEDs are not lit when the power source is removed. Before
you disconnect the power source, make a note of which LEDs are lit, including the LEDs
that are lit on the front panel and the internal LEDs.
Hardware failure modes

When you collect service information about all subsystems (such as the memory or
microprocessor) on an x3550 M5 or x3650 M5, find out what errors, symptoms, and
messages the system is providing. Check the front status LEDs or LCD system
information display panel to see if any errors occurred. The error LEDs, symptoms, and
log messages help determine where the failure occurs.
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DDR4 DIMM identification

When a DIMM error occurs, check the IMM, UEFI, or DSA logs to identify whether the
failed DIMM is an IBM qualified DIMM or not. An IBM qualified DIMM error log includes
its serial number and FRU number. An unqualified DIMM error log does not include
serial number or FRU number information. IBM does not provide warranty service to
unqualified parts.
Figure 25 shows an unqualified DIMM error log in IMM.
Figure 25: IBM qualified DIMM error log in IMM
Figure 26 shows an unqualified DIMM error log in UEFI POST Event Viewer.
Figure 26: Non-IBM qualified DIMM error log in UEFI POST Event Viewer
Figure 27 shows a non-IBM qualified DIMM error log in UEFI Firmware Event
Figure 27: Non-IBM qualified DIMM error log in UEFI Firmware Event
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Note: This DIMM identification feature only available on the System x with DDR4 DIMM.
Removing and replacing server components

For more information about removing and replacing server components, access the IBM
Support Portal to download the system x3550 M5 Type 5463 or system x3650 M5 type
5462 Installation and Service Guide (ISG) document.
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Helpful links
Table 5: Helpful support information
Title
Link to materials
IBM Support Fix Central
http://www-933.ibm.com/support/fixcentral/
ServerProven hardware
compatibility page for the
x3550 M5
http://www03.ibm.com/systems/info/x86servers/serverproven/comp
at/us/xseries/5463.html
ServerProven hardware
compatibility page for the
x3650 M5
http://www03.ibm.com/systems/info/x86servers/serverproven/comp
at/us/xseries/5462.html
IBM System x Information

Center
http://publib.boulder.ibm.com/infocenter/systemx/docume
ntation/index.jsp
IBM ToolsCenter
http://www947.ibm.com/support/entry/portal/docdisplay?lndocid=too
l-center
IBM Support Portal
http://www.ibm.com/supportportal
IBM Integrated Management www.ibm.com/support/entry/portal/docdisplay?lndocid=M

Module II User's Guide
IGR-5086346
Servicing the IBM x3550 M5
and x3650 M5 type 5463
and 5462
x3650 M5:
https://www.youtube.com/playlist?list=PLYV5R7hVcsBKx9SN6iS3wGiPnQso0DUU
http://www.youku.com/playlist_show/id_22995129.html
x3550 M5:
https://www.youtube.com/playlist?list=PLYV5R7hVcsD1q5e_AWZHunEezHVZOVnQ
http://www.youku.com/playlist_show/id_22995126.html
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Servicing the IBM x3550 M5 and x3650 M5 type 5463 and 5462 Summary
Summary
This course enabled you to:
1. Provide an overview of the IBM System x3550 M5 and x3650 M5.
2. Describe the systems mechanical design.
3. Describe the different subsystems.
4. Describe the troubleshooting steps and explain how to complete the problem
determination tasks for the x3550 M5 and 3650 M5.
October 2014
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Servicing the IBM x3550 M5 and x3650

Copyright 2014, Lenovo Corporation.

Servicing the IBM x3550 M5 and x3650

Figure 1: x3550 M5 front view

Figure 2: x3550 M5 rear view

Figure 3 shows the inside view of x3550 M5.

Figure 3: x3550 M5 inside view

Figure 4 shows the front view of x3650 M5.

Figure 4: x3650 M5 front view

Figure 5 shows the rear view of x3650 M5.

Figure 5: x3650 M5 rear view

Figure 6 shows the x3650 M5 inside view.

Figure 6: x3650 M5 inside view

Figure 7 shows the x3650 M5 fan cage and hot-swap fans.

Figure 7: x3650 M5 fan cage

Figure 8 shows the x3650 M5 power paddle module.

Figure 8: x3650 M5 power paddle module

Figure 9: Status LEDs

Features and specification

Up to two Intel Xeon E5-2600 v3 series processors with QPI.

Memory supports (depending on the model):

Optional LCD information display panel supports (depending on the model).

Support IMM v2.1.

Support IBM Systems Director.

Supports up to one optional Mezzanine LAN-on-Motherboard Generation 2 (ML2)

Redundant hot swap fans

The x3550 M5 internal storage configuration

Supports up to eight 2.5-inch hot-swap or simple-swap HDD bays.

Supports up to four 3.5-inch hot-swap or simple-swap SATA HDD bays.

Figure 10 shows some of these configurations.

Figure 10: x3550 M5 internal storage configuration

Figure 11 shows the x3550 M5 optional rear HDD kit

Figure 11: x3550 M5 optional rear HDD kit

The x3650 M5 internal storage configuration

Supports up to sixteen 2.5-inch simple-swap SAS/SATA HDD bays.

Supports up to eight 3.5-inch simple-swap SAS/SATA HDD bays.

Figure 12 shows the x3650 M5 internal storage configuration.

Figure 12: x3650 M5 internal storage configuration

LCD system information display panel

Figure 14: LCD information display panel

Figure 15: LCD information display panel layout

Figure 16: LCD information display panel menu options flow

Figure 17: LCD information display panel

The x3550 M5 I/O expansion options

Slot 4: PCIe 3.0 x8 (dedicated for an internal RAID controller)

Figure 18: PCIe slots locations of the x3650 M5

The x3650 M5 I/O expansion options

Slot 1: PCIe 3.0 x8 (dedicated for an internal RAID controller)

Slot 3: PCIe 3.0 x8 or ML2; full-height, half-length

Slot 8: PCIe 3.0 x8; full-height, half-length

Figure 20: PCIe slots of the x3650 M5

Note: Slots 5, 6, 7, and 8 require the second processor to be installed.

Figure 21: x3550 M5 block diagram

Figure 22 shows the x3650 M5 block diagram.

Figure 22: x3650 M5 block diagram

DIMM population sequence

DIMM population sequence

DIMM population sequence

DIMM population sequence

DIMM population sequence

(1,2,3) > (4,5) > (8,9) > (11,12) > (6,7)

Problem determination and troubleshooting

Record the symptoms including poor performance and error messages.