Interview Assessment Sheet TOM/OCM/QOM IJP

Name of the Employee:

Date:

Use Rating Scale as described below:

1 - Evidence to the Contrary. Demonstrates behaviour which is in direct conflict with expectations; unaware of actual behaviour
or aware but demonstrates no desire to improve
2 - Room for Improvement - Needs to develop or apply skills further to consistently demonstrate desired behaviour
3 - Good Evidence - Consistently demonstrates desired behaviour
4 - Strongly Displays - Exceeds expectations in demonstrating desired behaviour
5 - Role Model - Exemplifies the desired behaviour; sets the standards others should aspire to; proactively encourages others to
act
in the
same
Make
sure
thatway
you circle the respective rating to ensure clarity.
Flexibility
Q. How do you rate the candidate on his/her ability to plan and organize?
1
2
3
4
5
1. Defines plans and organizes activities necessary to reach targeted goals
2. Implements appropriate plans and adjusts them as necessary
Suggested BEI Questions:
1) Give me an example of a time when you set a goal and were able to meet or achieve it.
2) Tell me about a time when you had too many things to do and you were required to prioritize your tasks?
3) Give me an example of a time when something you tried to accomplish and failed ?
4) Describe a situation where you had to pull in all your resources to complete a planned activity?
5) Describe a time here or in your last organization when you had many projects or assignments due at the same time. What
steps did you take to get them all done?
6) What method have you used in the past while planning and organizing a project/event? What did you do differently? What
drove
7) Howthe
dosuccess?
you determine priorities in scheduling your time? Give examples
8) How do you prioritize projects and tasks when scheduling your time? Give me some examples.
9) Describe a situation where you had to halt or postpone a current project because of other priorities? How did you ensure that
it
was
eventually
completed?
10)
What
would do
you have as testimony to prove that your Planning and organizing skills match to the job's requirements?
11) How would you rate your Planning and organizsing skills on a rating scale of 1-5?
12) When was the last time you failed inspite of all your planning and organising? What were your learnings?
13) Where according to you have you not been successful at planning and organizing
14) Describe the action you took when one of your team members did not follow the plan laid by you?
15) Name one of your best accomplishments, including where the assignment came from, your plans in carrying it out, how you
eventually did carry it out, and any obstacles you overcame.
16) Using a specific example of a project, tell me how you kept those involved informed of the progress.
Comments:

Achievement Orientation
Q. How do you rate the employee on his/her Achievement Orientation
1
2
3
ability?
1. Identifies and implements required plans and milestones to achieve specific business goals
2. Initiates activity toward goals without unnecessary delay
3. Stays on target to complete goals regardless of obstacles or adverse circumstances
4. Maintains focus on goals
5. Identifies and acts on removing potential obstacles to successful goal attainment
6. Implements thorough and effective plans and applies appropriate resources to produce desired results
7. Follows through on all commitments to achieve results

Suggested BEI Questions:

1) Describe a situation where you had to halt or postpone a current project because of other priorities? How did you ensure that
it
eventually
completed?
2)was
Describe
a situation
in your career in which a goal or objective was delayed or thwarted?
3) What was the specific goal? What were the obstacles in your path, and what specifically did you do to overcome them?
4) How have you in the past kept a tab on the progress of a project?
5) How have you ensured in the projects that you have led in the past that all activities are carried out in time?
6) Describe a situation where the business objectives changed midway during your project? How did you handle it?
7) When was the last time there was a delay in your project? What happened? What actions could you have taken?
8) In your last project, what were the milestones that you had defined for yourself?
9) Describe a situation where you lost focus on laid goals?
10) Which projects that you have handled have been completed on time with the desired reults?
11) What are the main reasons that delays occur in the implementation of your plans?
12) Describe a situation in which you were able to use persuasion to successfully convince someone to approach things your
way.
Comments:

Team Working
Q. How do you rate the employee on his/her Team Working skills
1
2
3
4
1. CooperationDiscards personal agenda to cooperate with other team members in meeting objectives
2. Ensures that utmost cooperation is rendered to all concerned team members in helping to meet the team objectives and
discarding any personal agenda in the process.

3. Positive Contribution- Contributes positively and productively by ensuring that full contribution is rendered whenever
required to deliver positive and productive output toward team projects.
4. TrustBuilds and sustains a trust relationship with each member of a team. Regulates behaviour in a manner that fosters
trust amongst all team members on an ongoing basis.
5. Support Supports other team members and team decisions. Ensures that full support is rendered to all team members in
conducting their day to day affairs and all team decisions are supported irrespective of personal agendas.
Suggested BEI Questions:
1) What has been your contribution in establishing a positive work environment for your team?
2) What are the pitfalls that you faced while building a team? How did you overcome it?
3) What have been your contributions in making a group of people work as a team?
4) What asteps have you taken to make new members feel a part of your team?
5) What have been your failures in making individuals work as a team?
6) Describe a situation where you have supported your team member?
7) What do you do inorder to sustain a trust relationship among your team members?
8) What do your team members have to say about your team working ability?
9) When was the last time, your own personal agenda came as a hindrance in cooperating with other team members
10) Tell me about a time where you had to bulid a team from scratch? What were the initiatives you took?
11) Gaining the cooperation of others can be difficult. Give a specific example of when you had to do that and what challenges
you faced. What was the outcome? What was the long-term impact on your ability to work with this person?
12) Please give me your best example of working cooperatively as a team member to accomplish an important goal. What was
the
objective?
What was
your
role in achieving
this objective?
ToWhat
what was
extent
you interact with others on this
13) goal
How or
have
you recognized
and
rewarded
a team player
in the past?
thedid
situation?
project?
14)Describe a project you were responsible for that required a lot of interaction with people over a long period of time.
15) Tell me about a time when your coworkers gave you feedback about your actions. How did you respond? What changes did
you Tell
make?
16)
me about a time when you needed to have co-workers working on a project who normally have different work
styles/ideas. How did you pull them together?
Comments:

nterpersonal Skills
Q. How do you rate the employee on his/herInterpersonal Skills?
1
2
3
4
5
1. Successfully works with a wide range of people at varying levels of organizations
2. Communicates with others in ways that are clear, considerate and understandable
3. Demonstrates ease in relating with a diverse range of people of varying backgrounds, ages, experience and education levels
Suggested BEI Questions:
1) Describe ways you are able to show others you care about them, yet do not compromise the needs and requirements of the
overall
2)
How organization.
would you communicate to a co-worker that they are not fulfilling their professional obligations because they are
spending
an excessive
amount
of time
on a personal
issue at the
expense
of the organization?
3 )Give me a concrete example of how one person's actions have impacted another person negatively and you have gone
about correcting the first person's activity.
4) What do you do to ensure that you are accurately listening to what another person is really saying and meaning?
5) Give me a specific example of a time when you had to address an angry team member What was the problem and what was
the
outcome?
6) When
have your skills in empathy been put to the test? Describe how you handled the situation.
7) Describe a work situation that required you to really listen and display compassion to a co-worker/employee who was telling
you about a personal/sensitive situation.
8) Describe a situation in which your work was criticized? Describe the situation and how you responded to the criticism.
9) What is your single biggest communication strength? How do you know? What is your greatest business success acquired as
a
result
of thisthe
strength?
10)
Describe
most difficult, demanding person you have ever encountered. What made them so difficult? What did you do
to better understand & relate to them?
11) What would your boss say about you - both positive and negative? What would your subordinates say about - both positive and
negative?
12) Give me a specific example of a situation where you had to develop a productive relationship with someone whose point of
view was different from your own.
13) Tell me about a time when you had to adapt to a wide variety of people by accepting/understanding their perspectives.
14) Can you recall a time when a person's cultural background affected your approach to a work situation?
15) What have you done to build a rapport with your compatriots in Australia? Who are the ones you are in constant touch with
you? What do they have to say about you?
16) Tell me about a time when you and your current/previous supervisor disagreed but you still found a way to get your point
across.
Comments:

Leading and Developing Others

Q. How do you rate the employee on his/her abililty to Lead and Develop
1
others?
1. Devotes appropriate time to training, coaching and developing others
2. Regularly follows up and holds others accountable for their performance
3. Represents a positive, motivational example for others to emulate in becoming leaders
4. Supports others through providing clarity, direction, organization and purpose

Suggested BEI Questions:

1) Tell me about a time when your department was going through long-term changes or working on a long-term project. What
did you do to keep your team members focused?
2) Tell me about a time when you needed to delegate parts of a large assignment. How did you decide whom to distribute
them to? What problems occurred? What was the outcome?
3) What specific information do/did you share with your team members, how often do/did you share this information and why?
4) Tell me about the expectations you create for your team members. What are they? What factors do you consider in
setting/communicating
5)
Give me an example expectations?
of a time when you helped a staff member accept change and make the necessary adjustments to
move
forward.
6)
What
have you done to develop the skills of your team members?
7) How many of your advisors have received training (any form) during the past year? What were the specific topic areas? Did
they ask for the training or did your suggest it to them?
8) Discuss a work situation in which you felt you successfully directed the work of others.
9) Tell me about a specific time when you had to handle a tough morale problem.
10) What are 3 effective leadership qualities you think are important? How have you demonstrated these qualities in your
past/current
position?
11)
Tell me about
a time when you were able to provide a co-worker with recognition for the work they performed. What did
you
do?me about a time when you anticipated the future and made changes to current responsibilities/operations to meet
12) Tell
future
needs.
13)
In our
organization, supervisors typically do not have the ability to give employees promotions, bonuses, or pay increases.
Are there any other positive motivational tools that you have used?
14) Tell us about a situation where you motivated your staff to extraordinary accomplishments.
15) Describe a situation where you missed out an oppurtunity to reward or recognise a member of your team? What did you
learn from that mistake?
16) In your tenure as a supervisor there must be some activiites which you would rather complete by yourself? What are they?
What stops you from empowering your own team members?
17) Have any of your team members anytime been disoriented because of lack of job clarity? What did you not do which on
hindsight could have been more effective?
Comments:

Influencing
Q. How do you rate the employee on his /her Influencing skills?
1. Persuades others in a positive manner
2. Effectively impacts others actions

Suggested BEI Questions:

1) Please think back to a time when setting a positive example had the most beneficial impact on people you worked with. How
did you determine that a strong example was needed? What was the effect on the staff?
2) Tell me about your efforts to "sell" a new idea to your supervisor.
3) Tell me about any of your strong relationships with our stakeholders in Australi, What have you done to influence them
positively?
4) Describe a situation where you were not allowed to do something you were not allowed to do, how did you influence them to
think
theme
way
do? of a situation where you were strifled because your team member thought the opposite off how you
5)
Give
anyou
example
thought, what did you do to influence him?
6) Tell me about a time when you had to use your presentation skills to influence someone's opinion.
7) Describe a situation where you found it difficult to persuade others to your point of view.
8) Describe how you have used your role to inlfuence someone to change his/her bad habits?
9) Who are the people you find it hard to influence? Why? What have you tried to do that has not worked?
10) When was it that you tried to be a role model to someone and faield at it?
11) Describe a situation where you had to make some one do something that you wanted, but was unwilling to do so? What did
you do? What impact did it have?
11) Name one person who has been poistively inlfuence by you? What have you done or said to do so?
Comments:

Coaching
Q. How do you rate the employee on his/her ability to Gain Commitment?
1
2
3
4
5
1. Demonstrates Contextual listeningFocuses completely on what the coachee is saying, and not saying, to understand the
meaning of what is said in the context of the coachees desires and to support coachee self-expression.
2. Asks Discovery questionsAsks questions that reveal the information needed for maximum benefit to the coaching
relationship and the coachee.
3. Designs actionsCreates with the coachee, opportunities for ongoing learningduring coaching and in work/life situations
and for taking new actions that will most effectively lead to agreed-upon coaching results.
Manages progress and accountabilityHolds attention on what is important for the coachee and leaves responsibility with the
coachee to take action.
Suggested BEI Questions:
1) Give me an example of a time when you helped a staff member accept change and make the necessary adjustments to
move forward. What were the change/transition skills that you used?
2) Tell me about a time when you had to take disciplinary action with someone you supervised.
3) Tell me about a time when you had to handle a highly emotional employee.
4)Tell me about a specific development plan that you created and carried out with one or more of your employees. What was
the specific situation? What were the components of the development plan? How long was the time frame from start to finish?
What was the outcome?
5) Where have you used the skill of Contextual listening? What did you do? How did it help?
6) What have you done to ensure that the paln of actions developed for your reportee has been followed?
7) What has been your biggest coching success? What did you do? What did it result in?
8) Some coaching attempts must have been futile, What did you not do? What did you learn from them?
9) What do you do to gain commitment from your coachee for their own deveolpment plans?
10) Who according to you has gained invaluably from your coaching? What makes you say so?
11) What are some of the discovery questions you use normally during coaching? Which of them have proven to have a more
positive
impact and why?
Comments:

Customer Focus
Q. How do you rate the employee on his/her Customer focus
1. Consistently places a high value on customers and all issues related to customers
2. Objectively listens to, understands and represents customer feedback
3. Anticipates customer needs and develops appropriate solutions
4. Meets all promises and commitments made to customers

Suggested BEI Questions:

1) Give me an example of a time when you knew the customer was wrong but you had to accommodate their wishes. How did
you handle it? What did you say? What did you do? How did you feel about it?
2) Tell me about a situation where you were able to anticipate a customer's needs before the customer even brought up what
they
wanted.a situation where you went over and above what was expected to exceed a customer's expectations. How did you
3)
Describe
feel
about
4)
Give
methat?
an example of when you had to go the extra mile to meet a commitment that someone else had made to a
customer.
5) Is there ever a time when a customer who is in error should be confronted? If so, give me an example of when that would be
and
how youa would
do that.
6) Describe
situation
where you placed customer's interest before business rules?
7) Have there been times where you have had to stick by rules and thus dissapoint a customer?
8) Describe a situation where you took the customers interest first while making a decision on any process/prodcut/system?
9) Describe a situation where you suggested changes in the process/procedures/rules/product/system keeping the customer's
interest
in mind
10) Tell us
about a situation in which you dealt with a customer harshly and what you would have done differently.
11) Give me an example of when you initiated a change in process or operations in response to customer feedback.
12) Describe a situation in which a customer had an unusual business need, and you were tasked with finding a way to meet
that need. This might have been either a large-scale revamping of your organizations business process, or a response to a
one-time need. In either case, please be specific in describing the need and what you did to meet the customers
expectations.
13) Describe the most rewarding experience you had whilst dealing with customers?
14) As a team leader how do you know whether your internal customer's are satisfied?
15) Who according to you are your 3 most internal customers? What have you done to ensure that they are satisfied? Give me
an
example each?
Comments:

Analytical Thinking and Decision Making

Q. How do you rate the employee on his/her ability to think analytically
and
make decisions?
1. Identifies,
evaluates and communicates potential impacts of hypothetical situations
2. Defines options to leverage opportunities in achieving business goals
3. Analyzes data necessary for decision making
4. Makes decisions in a timely manner
5. Demonstrates ability to make unpopular and difficult decisions when necessary

Suggested BEI Questions:

1) Tell me about a time when you recognized a problem, an opportunity, when other people were not
aware
it? What
wasand
thetechnical
situation?information
What did you
do? How
did How
you see
the disseminate
opportunity?the information to other people? How
2)Whatofkinds
of data
do you
review?
do you
do The
you person
decide in
what's
important?
How
3)
this position
must
be able to identify, obtain, and evaluate information critical to the organizations business
do
you use
this
information?
needs.
Describe
an experience
in put
which
yousome
sensed
that your for
organization
needed additional
information
before it could
4) Describe
a situation
where you
forth
suggestions
change/improvement
after deep
analysis?
develop
an effective
business
plan.missed
What out
typeonofspotting
information
did you need,
what methods
did you
usehappened?
to collect this
5) Describe
a situation
where you
out potential
oppurtunity
or problem?
What
What did you
information,
and how
did you made
analyze
evaluate
this information?
learn
fromofit?
6) Which
your
suggestions
toor
the
management
teams have got implemented? From where did they arise?
7) How have you equppied yourself in understanding the variours reports/data that is necessary for your job?
8) What according to you are your areas of improvement for analytical thinking? How did you recognise them?
9) What are your strenghts in the comptency " Analytical thinking" how and when did youi identify them?
10) Tell me about a decision you made but wish you had done differently.
11) Tell me about an experience in which you had a limited amount of time to make a difficult decision. What was the decision
and Give
the outcome/result
decision?
12)
me an exampleofofyour
a time
when there was a decision to be made and procedures were not in place? What was the
outcome?
13) Tell me about a time when you had to make an unpopular decision.
14) Discuss an important decision you have made regarding work. What factors influenced your decision?
15) In a current job task, what steps do you go through to ensure your decisions are correct/effective?
16) Describe an instance when you had to think quickly to free yourself from a difficult situation.
17) Give me a specific example of a time when you used good judgement and logic in solving a problem
18) What types of problems do you most enjoy tackling? Give me some examples of such problems you faced. What did you
enjoy
about
them?
19) What
types
of problems do you least enjoy tackling? Give me some examples of such problems you faced. What was it
about
the kind
problems
that you
least
20)
What
of decision
have
youenjoyed?
made where you had responsibility but not authority to implement a
project?
Comments:

Any Other Specific Comments:

Name of the Interviewers:

Signatures:

TOTAL SCORE: