SHIRSENDU BANERJEE

EDUCATION
Year

E-mail ID: banerjeeshirsendu1@gmail.com Contact: +

(91) 7066161450

Degree / Examination

Institution

2015-Present

PGDM IN MARKETING & I.T

BIMM,PUNE

CGPA
/Percentage
61.4%

2007-11

B.TECH IN I.T

M.CK.V COLLEGE ,KOLKATA

7.41(CGPA)

2005-07

HIGHER SECONDARY

SHREE JAIN VIDLAYA

71%
80%

2005
SECONDARY
RISHRA VANI BHARATI
WORK EXPERIENCE
TECH MAHINDRA
APPLICATION SUPPORT ENGINEER
[Apr,2012
2014]TELECOM CUSTOMER MANAGEMENT PLATFORM SERVICES.
Project:- July,
BRITISH

CMPS is a service layer application in the CMP platform. It acts as a data access layer to Siebel Customer
data.
Consumers can use this API (provided required authentication and authorization is sorted out from CMPS
team) to retrieve customer information, Assets, Orders, Faults, Billing Information that resides in Database.
ROLES:

Handling End to end support in new release of business req. From the Client end.
Responsible for working with teams, vendors and other business partners and make sure that all
areas of the release are properly managed
Worked as communicator with business analysts and implementation teams regarding to change
requests and prioritization of all bugs
Analyzed all the documents that are required for the progress of releases such as Functional
Requirement Specifications and System Requirement Specifications
Handling End to end support in new release of business req. from the Client end.
Responsible for working with teams, vendors and other business partners and make sure that all areas of
the release are properly managed
Worked as communicator with business analysts and implementation teams regarding to change requests
and prioritization of all bugs
Analyzed all the documents that are required for the progress of business releases.

KCIM is an application which provides notification of all orders by means of SMS, Email, and Letters. For any order
completion it will order notifications to the consumer in all types of medium.

ROLES:
Monitoring and creating MIS reports to Business on daily basis regarding billing issues and health check of
the application.
Problem records management and RCA documentations and daily report on the health of the application
to business people
Involved in all stages (planning designing & execution) of monitoring software development.
Knowledge Transfer of the application to the newly joined associates, since I had detailed Business
Knowledge (PGDM)
of the application as a whole.
PROJECTS

SRV media is a web development and Digital Marketing company. LOB of SRV media comprises mainly
Education sectors. In this internship project I had performed some major roles and responsibilities from end
to end implementation of the Alumni network.
www.sbsalumni.in
ROLES:

Mapping Business requirements of Client to Software Model

Creating Design Layout of website
Aliasing with Developers for Module testing, and Performance Testing
End to End testing of website Performance
Branding of Website on Social Media

POSITIONS OF RESPONSIBILTY
TENNIS COACH
AITA OFFICAL

Trained a team of U-16 State level players.

Actively participated as assistant tournament director in AITA Talent Series Tournaments

SKILLS

TOOLS

VERSION

EXPERIENCE(YRS)

TABLEAU PROFESSIONAL
AMDOCS CLARIFY
ADVANCED EXCEL
ORACLE WEBLOGIC
SPSS

10.0
11
MS OFFICE-2016
10G
2015

1
1.5
3
1.5
.6

EXTRA-CURRICULAR ACTIVITIES

SPORTS , TECHNICAL
&
SOCIAL
CULTURAL ACTIVITIES

Associated with lawn tennis from last 2 decades .Associated with

coaching and officiating in National events.
Attended workshops in Cloud computing and Digital Marketing.
Attended Business Analytics and Business Case Study Workshops.
Volunteered in event management of Blood Donation Camps.