I

EVALUATING THE FACTORS AFFECTING THE ADOPTION OF E-PROCUREMENT SYSTEMS FOR

RESTAURANTS IN SINGAPORE
Dear Recipient(s),
This survey is being floated as part of an academic research project titled Evaluating the factors
affecting the adoption of e-Procurement systems for Restaurants in Singapore. We request you to
please spare 10 minutes of your valuable time in filling out the survey. The results will be shared
with you on an ad-hoc basis i.e. if you wish to see the results.
Thank you for your contribution and support.
Warm Regards,
Siddharth Garg (S P Jain School of Global Management, Singapore)
All the information in the survey will be treated in accordance with the Singapore Personal Data
Protection Act 2012 (PDPA).
1. How many branches of your restaurant(s) exist in Singapore?
b. 2-5
c. 6-8
d. > 9

a. 1
a.

2. What is the category of your restaurant(s)?

Fast Food
b. Fine Dine c. Delivery & Take-away

a.

Yes

a.

4. If yes, have you implemented any E-procurement systems to assist in the sourcing
process?
Yes
b. No

a.

Yes

5. If no, do you have any plans to implement e-procurement systems in the future?
b. No

a.

Yes

6. If yes, do you feel any benefits of implementing and e-procurement system?

b. No

d. Please specify any other ___

3. Are you aware of any E-procurement systems available to assist in the sourcing process?
b. No

7. What categories of goods do you source through the E-procurement systems? Please
select all the categories that apply?
a. Raw Materials/Food Ingredients
b. Kitchen Appliances
c. Restaurant Furniture
d. Office and Stationery Supplies
e. Others Please Specify ___________

8. What do you feel are the greatest benefits of implementing an e-procurement system?
a. Reduction in operating expenses
b. Reduced lead time for sourcing products

c. Lesser number of maverick purchases

d. Increased efficiency in daily operations
e. Better communication and relationship with the supplier

9. On a scale of 1 to 5 please specify how satisfied you are with the E-procurement system.
(1 Not Satisfied, 2 Less Satisfied, 3 - Neutral, 4 Satisfied, 5 Highly Satisfied)
a.
b.
c.
d.
e.

1
2
3
4
5
10.What were the key drivers in adopting in E-procurement systems for your business?
Please indicate with an X and rank from 1 to 5. (1 - least important, 2 - Less important, 3
- neutral, 4 important, 5 most important)
E-Procurement Drivers
Reduce Operating Costs
Improve Efficiency in daily
transactions
Reduction in procurement
cycle time
Better visibility into internal
demand
Influence of business partners
Scale of operations
Mandate from top leadership
Reduction in Non-PO purchases
Enhanced decision making
Improve visibility in overall
supply chain
Reduction in number of
suppliers

11. What were the key barriers in adopting in E-procurement systems for your business? Please indicate
with an X and rank from 1 to 5. (1 - least important, 2 - Less important, 3 - neutral, 4 important, 5
most important)
E-Procurement Barriers

High costs of implementation

Inappropriate IT infrastructure
Complexity of the E-procurement
system
Resistance from employees
Lack of skilled employees
Incompatibility with suppliers
Immaturity of suppliers
Resistance from senior
management
Data Privacy Issues

12. Will you recommend implementation of e-procurement systems to other people in the same or
different industry?
a.

Yes

b. No

13. Do you feel the initial difficulties and barriers faced during the implementation were offset by the
benefits of e-procurement systems?
a.

Yes

b. No