REPORT ON ORGANISATIONAL STUDY

LABORATORY SUPPLIERS LIMITED,

Mahape, Navi Mumbai.

Kushal Koyande
(Reg. no )

Year-2016

LABORATORY SUPPLIERS LIMITED

CERTIFICATE

CERTIFICATE

ACKNOWLEDGEMENT
I would like to acknowledge my profound sense of gratitude to:
The teachers for helping me to complete this study and make this report
on time.
Mrs. Kanchana Sattur, Mulund College of Commerce, Mumbai, my guide
for this study, who guided me with her valuable suggestions.

DECLARATION
I, Kushal Koyande, third-year BMS student of Mulund College of
Commerce, Mumbai, Mumbai University, do hereby declare that this
report on ORGANISATIONAL STUDY AT LABORATORY
SUPPLIERS Ltd. under the guidance of Mrs. Kanchana Sattur,
submitted in partial fulfillment of the requirement for the degree
of Bachelor in Management Studies, Mumbai University, Mulund
College of Commerce, Mumbai, Maharashtra, is a bonafide study I have
done in the organisation. I also declare that this report has not been
previously formed the basis of award of any Degree, Diploma, Associate,
Fellowship or any other similar title of this or any other university or
institution.
Place:
Date:

TABLE OF CONTENTS

Sr.No.
1.
2.
3.
4.
5.
6.
7.

Topic
Executive Summary
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Conclusion

Page No.
7

EXECUTIVE SUMMARY
This report is prepared with a view to understand the functions of
Laboratory Suppliers Ltd. and its departments. During the course of this
internship, I was successful in achieving the objectives and could
familiarize with the organization and its environment.
Laboratory Suppliers is one of the leading Manufacturers of Aromatic
and Fine Chemicals, operational since 1981 and have been in constant
pursuit of expansion and excellence.
The quality of products has been highly appreciated by various Indian as
well as Multinational companies.
Laboratory Suppliers product range includes Benzyl Esters, Amyl
Esters, Phenyl Ethyl Alcohol Esters or any other product as per the
requirements of the customer.
The vision and objectives of the company include, functioning as a
dependable and globally competitive producer of Aromatic and Fine
Chemicals, improving productivity and maintaining high standards of
quality, projecting a favorable image of the company and planning its
future operations for sustained growth and stability.
The objectives of this internship were,
To understand the organizational framework & its functioning.
To gain knowledge about the different departments of the
organization.
To study the interdependence of different departments.

The data collection methods used were, interviews & discussion,

companys internal records, publications, annual report, journal, statutory
report, website (official site & others), observing the general surrounding,
the functional process, interactions of employees etc.
I was working in the Marketing department as An Associate to
Marketing Manager.
My responsibilities and duties include Collecting and analysing the data provided by the South Indian
customers.
Ensuring the smooth flow of the production process.
Preparation of product wise, month wise annual sales plan for the
required area.
Ensuring proper exchange of data between the production and the
sales department.
Ensuring error-free, delay-free production process.
Visit various companies, banks, stores etc. to market the product.
Make a report of the days work everyday before the shift ends
Some of the problems faced during internship were, understanding and
remembering the prices of different products, maintaining all the records,
constant

travelling,

lack

of

motivation,

making

daily

reports,

communication gaps, despite detecting a few flaws in the production

process, it wasnt easy to communicate the solutions to the factory
workers, difficulty to be patient about the marketing deals etc.
Other departments in the company included Finance Department, Tax &
Duties Department, Materials Department, Purchase Department,
Stores Department, Production Planning Department & Quality Control
Department.

During the course of this internship, there was a definite value addition.
Practical knowledge was applied from the FY/SY BMS courses. This
internship helped me understand the real world of marketing, maintaining
records, contacting customers, managing the workers, travelling
extensively, showed me how challenging yet important the job of a Sales
Manager could be. Dealing with hostile customers tested the patience
level and showed me where I stood. Talking to seniors or taking criticism
from them helped me get the confidence that was needed at the level.
This internship induced the sense of punctuality, boosted my
communication skills, and facilitated teamwork, portrayed efficient
decision making capabilities, instilled confidence in me and prepared me
for working under pressure.
The management of Laboratory Suppliers Ltd. and its staff are putting
their best to sustain the company. The future however looks bright when
the opportunities and strengths of the organization are considered.
Laboratory Suppliers Ltds real strength is its experienced employees
who have tasted the different stages of its growth

Chapter - 1

INTRODUCTION

Laboratory Suppliers
10

Laboratory Suppliers is one of the leading Manufacturers of Aromatic

and Fine Chemicals, operational since 1981 and have been in constant
pursuit of expansion and excellence. Having established at the national
level, Laboratory Suppliers is now providing quality products and
services to the international market.
The quality of products has been highly appreciated by various Indian as
well as Multinational companies.

Laboratory Suppliers product range include Benzyl Esters, Amyl Esters,

Phenyl Ethyl Alcohol Esters or any other product as per the customers
requirements. All products form a part of many successful

11

Perfumery compounds, flavor and incense, invariably, which are used in

the manufacturing of Perfumes, Flavors, Soaps, Detergents and Incense
sticks (Agarbatti) etc.

Laboratory Suppliers, a family concern firm, was set up in 1982

as Manufacturer of Aromatic & Fine Chemicals, mainly specialized in
manufacturing of different esters.
The Owner of the Company has, more than 20 years of experience in
chemical industry, in the field of high vacuum distillation, manufacturing,
research and development as well as management levels.
The well-designed plant (self designed) is located at MIDC, Navi
Mumbai and has a well equipped analytical as well as R & D laboratory.

Laboratory Suppliers is very cautious regarding the discharge of

effluents & the same is treated by the common effluent treatment plant set
up by the Association of Chemical Industries situated in the nearby belt.
Also the Company has planted many trees in its premises along with a
small but well maintained garden which makes it Eco-friendly.

Laboratory Suppliers, manned by a strong workforce, which helps in

maintaining a homely atmosphere. The work force includes highly skilled
personals and managers, which allows a smooth functioning of the Firm
as a result of which it is fulfilling the regular requirements of esteemed

12

customers. As the company is maintaining high quality standards the

products are accepted worldwide and are exported to various countries.

Vision and Future Plan

To function as a dependable and globally competitive producer of
Aromatic and Fine Chemicals and to develop self reliance in this
field
13

 To improve productivity and maintain high standards of quality and

adopt effective measures for controlling cost and minimizing
dependence on imports.

To project a favorable image of the company and its operations, in

the society in which it operates, amongst its customers and
suppliers and amongst the public in general

To continuously plan its future operations for sustained growth and

stability

The basic motto of the company is to give a better product to the

customer at a competitive rate.

Finally, it is the commitment to the quality and excellence backed by an

effective and strong work force, which has enabled the company to meet
the challenges of the local as well as international market.

Organisation Details
Manufacturing facilities include:
1. Stainless Steel Reactors - with a capacity ranging from 500 to
1500 litres with a well suited cooling tower.
14

2. Separating Vessels

3. High Vacuum Stainless Steel Distillation Units (200 to 2500

litres)

4. Oil Vacuum Pumps

15

5. Stainless Steel Filtration Sparkler

6. Glass Liquid Chromatograph (G.L.C.)

16

PRODUCTS
Amyl Acetate

Benzyl Butyrate

Amyl Salicylate
Benzyl Acetate

Benzyl Phenyl Acetate

Benzyl Alcohol

Citronellyl Acetate

Benzyl
Benzoate

Phenyl Ethyl Acetate

Benzyl
Propionate
Benzyl
Salicylate

Phenyl Ethyl Butyrate

Phenyl Ethyl Phenyl
Acetate
Phenyl Ethyl Propionate

APPLICATIONS

17

Amyl Acetate
CAS Number: 123-92-2
Description:
Amyl Acetate is a colourless mobile liquid.
Miscible with alcohol, oils, etc. pronounced fruity fresh odour.
Applications:
Extensively
used
in
flavour
compositions.
Used in nail polish remover and also in nail polish as solvent.
Occasionally used in fragrances for "lift" to heavy oriental
fragrances, florals.

Amyl Salicylate
CAS Number: 2050-08-0
Description:
Amyl Salicylate is a colourless oily
liquid. Sweet herbaceous-green, slightly
floral odour.
Applications:
Extensively used in floral and non-floral perfume types in carnations
& orchid, Occasionally used in flavour compositions.

18

Benzyl Acetate
CAS Number: 140-11-4
Description:
Benzyl Acetate is a colourless mobile liquid.
Powerful but "thin", sweet floral, fresh and
light fruity odour reminiscent of jasmine.
Applications:
Extensively used in perfumery, Highly appreciated in cosmetic
fragrances, Frequently used in flavour compositions, Largest
component in jasmin, gardenia fragrance.

Benzyl Alcohol
CAS Number: 100-51-6
Description:
Benzyl
Alcohol is
a
nondescript odour, rather sweet.

colourless liquid. Faint

Applications:
Extensively used in perfumery, Frequently used in flavour
compositions, Used as a blender in floral odour of jasmin, gardenia
& lilac, Solvent for oils.

19

Benzyl Benzoate
CAS Number: 120-51-4
Description:
Benzyl Benzoate is colourless oily
liquid. Faint, sweet- balsamic odour.
Applications:
Extensively used in perfumery, A classic fixative blender and
solvent, Frequently used in flavour compositions, Also a modifier in
heavier florals, Antimicrobial activity, Modifier in oriental type
fragrances. As solvent for nitromusk.

Benzyl Propionate
CAS Number: 122-63-4
Description:
Benzyl Propionate is a colourless liquid.
Fruity sweet floral odour, overall jasmine
type, less sharp fruitier than Benzyl Acetate.
Applications:
Extensively used in perfumery, Modifier for benzyl acetate in
jasmine and in lesser degree in rose compositions, Used in oriental
fragrances, Also used in flavour for imitation of apple, banana,
grape.
20

Benzyl Salicylate
CAS Number: 118-58-1
Description:
Benzyl Salicylate is a colourless oily
liquid. Very faint, sweet-floral, slightly
balsamic odour. This ester is according to
the judgement of some people (including perfumers) absolutely
odourless.
Applications:
Extensively used in perfumery as a blender & modifier, Frequently
used in flavour compositions, Fixative in floral blends, Excellent in
all type of florals, carnations, wallflowers.

Benzyl Butyrate
CAS Number: 103-37-7
Description:
Benzyl Butyrate is a colourless mobile
liquid. Soluble in alcohol & oils.heavy
fruty-floral odor. Mainly fruity like plum.
Applications:
Extensively used in perfume compositions as a modifier-companion
to benzyl acetate and or benzyl propionate, Frequently used in
flavour compositions, As a modifier for floral-fruity notes in acacia,
21

geranium, muguet, rose, lily.

Benzyl Phenyl Acetate

CAS Number: 102-16-9
Description:
Benzyl
Phenyl
Acetate is
a
colourless slightly viscous liquid.
Soluble in alcohol & oils. Mild sweet
honey-floral odor.
Applications:
Used in perfume compositions for floral fragrances & oriental bases.
Frequently used in flavour compositions for imitation of caramel,
butter, fruit, honey etc, Used as a fixative in soap & detergent
compounds due to good stability & tenacity.

Citronellyl Acetate

22

CAS Number: 150-84-5

Description:
Citronellyl Acetate is a colourless mobile liquid.
Miscible with alcohol, oils, etc., fresh-rosy-fruty
odour. Reminiscent of geranium.
Applications:
Extensively used in perfume compositions of rose, lavender, lily,
peony, citrus-cologne, Frequently used in flavour compositions.
Very stable in soap & detergents.

Phenyl Ethyl Acetate

CAS Number: 103-45-7
Description:
Phenyl Ethyl Acetate is a colourless oily
liquid. Light rose leafy floral, rosy-honey note odour.
Applications:
Extensively used in floral and non-floral perfume types.
Occasionally used in flavour compositions, Extensively used in
soaps, detergents.

Phenyl Ethyl Butyrate

23

CAS Number: 103-52-6

Description:
Phenyl Ethyl Butyrate is a colourless
liquid. Soluble in alcohol & oils.
Natural-rosy, warm, floral-fruity odour.
Applications:
Extensively used in perfume compositions of jasmin, honey,
magnolia, frangipanni, ylang, lily, lilac & mainy sweet floral types.
Frequently used in flavour compositions for imitation of strawberry,
butter, apple, peach, tobacco flavour etc.

Phenyl Ethyl Phenyl Acetate

CAS Number: 102-20-5
Description:
Phenyl Ethyl Phenyl Acetate is a
colourless oily liquid. Very sweet,
floral-balsamic odour /honey like /balsamic-rosy.
Applications:
Extensively used in perfumery, A classic fixative base in floral,
balsamic, oriental & sweet woody or tobacco-like types.
Due to its stability utilised in soap & detergent perfumes., Support

24

the musks.

Phenyl Ethyl Propionate

CAS Number: 122-70-3
Description:
Phenyl Ethyl Propionate is a colourless
slightly oily liquid. Soluble in alcohol, propelyne glycol & oils.
Hebaceous-rosy, deep-fruity, tenacious odour with a delicately spicy
note (warm-balsamic).
Applications:
Widely used in perfume compositions from ylang to rose, jasmine to
lavender. Due to its discretely spicy & balsamic note can be utilised
in almost any herbaceous, woody or oriental type fragrances.
It is a classic moss-rose. It produces warm tonalities with benzoates,
salicylates,
styrax,
and
cinnamic
alcohol
etc.
Frequently used in flavour compositions for imitation of strawberry,
honey, raspberry, peach, tobacco flavour etc.

Storage & Handling

Storage can be done in HDPE barrels or in Metal barrels preferably away
from light.

Packing

25

4 kgs Carboy,
10 kgs Carboy,
20 kgs Carboy
180 kgs HDPE barrel,
210 kgs HDPE barrel,
225 kgs HDPE barrel,
200 kgs, Metal barrel.

26

Chapter 2

LEARNING OBJECTIVES

Objectives
1. To understand the organizational framework & its functioning.
2. To gain knowledge about the different departments of the organization
and the functions.
3. To study the interdependence of different departments.
27

4. To make a SLOT analysis of the organization.

Data collection
Direct method
Through interviews & discussion. We interacted with the employees and
understood the work and responsibility carried by each of them. This
helped us to understand the various department and their functions
clearly. Further discussion with them revealed some key functions and
process

carried

by

each

department

and

the

departmental

interdependence.
Indirect method

Literature review
Companys internal records,
Publication,
Annual report,
Journal,
Statutory report,
Website (official site & others).

The data collected

Companys departmental manual added key information to this report and
helped us to understand the process carried by each department in detail.
Annual reports are used as statistics to reveal the present scenario of
the organization. Previous report on organizational study formed basis for
shaping this report.

28

Observation
By observing the general surrounding, the functional process, interactions
of employees etc. Work site and plants were visited were the actual
process of production and activities of various department were seen and
understood.

LIMITATIONS OF STUDY
Time is a major limiting factor as production work is carried out in
all 3 shifts.
Non availability of finished goods transportation vehicles.
Unloading of raw material extra manpower is not available.
Working capital crunch due to which upgradation of plants &

machinery is not possible

High quality equipment cannot be purchased.
Cannot maintain adequate stock of raw material
Lack of flexibility in production
Maintenance due to shortage of labour
Low stock of goods maintained due to shortage of Funds

29

Chapter 3

DETAILS OF
INTERNSHIP

Designation
I was working in the Marketing department as An Associate to
Marketing Manager.
30

Work Responsibility
Laboratory Suppliers Ltd has a wide-spread market in the South
Indian Region. I was assigned the duty to collect and analyse the
data provided by the South Indian customers.
Ensuring the smooth flow of the production process. Providing the
data needed to carry out day-to-day production.
Acquiring new potential customers.
Preparation of product wise, month wise annual sales plan for the
required area.
Ensuring product availability and monitoring the dispatch process.
Managing Inventory.
Ensuring proper exchange of data between the production and the
sales department.
Interacting with the Sales/Marketing Manager and providing the
leads and the follow ups on potential deals.
Ensuring error-free, delay-free production process.

Duties
Visit the Production facility and check the Inventory levels and
ensure smooth functioning of the production process.
Contact customers through calls and visits, to add new customers.
Keep the Sales Manager updated about the leads and the follow ups
regarding the deals.
Visit various companies, banks, stores etc. to market the product.
Make a report of the days work everyday before the shift ends.
31

Achievements
It was found out that the day-to-day production process was not
entered in the register resulting in missing data.
Successfully implemented the plan for maintenance and servicing
of machineries.
After analysing the monthly sales, it was found out that two regular
customers had not purchased or placed an order for the last couple
of months. It was later found out that, this was due to the delayed
delivery of products. This was reported to the Sales Manager, and
later was taken care of by interacting with the unhappy customers
under the guidance of the Marketing Department.

Problems faced during internship

Initially I was hesitant to meet and have a conversation with strangers,
which created problems in interaction. In marketing, you are required to
have great communication skills to sell a product. Since various products
flourish in a market, we require some extra knowledge about the product
we need to sell. Going to different markets tested other abilities, like field
marketing, would require energy, it also tested patience levels regarding
customer objections and queries. Ability to deal with rejection needed to
be stronger. In business, not all people buy your product, some reject it.
Some of the additional problems faced were 32

 Understanding and remembering the prices of different products

Maintaining all the records and a diary in the initial stages
Constant travelling, visiting hardware stores etc looked a tedious
task.
Lack of motivation during the initial period
Language barriers in interacting with factory workers. Some of
them couldnt understand what was asked. They would work under
pre-determined set of rules where there was no interaction
required.
Production had to run despite having fewer orders.

Shortcomings
Making daily reports was a time-consuming task; it wasnt possible
to allot time for the preparation of daily reports due to excessive
on-field work.
The complete knowledge about the products required Chemistry
expertise, there were communication gaps between employees due
to my lack of understanding.
Its important to tell or explain about the product to the customers,
but there is not enough time to do it. All the details about the
products werent possible to give in a given short time during the
initial stages of my internship.
Despite detecting a few flaws in the production process, it wasnt
easy to communicate the solutions to the factory workers. The
workers wouldnt want to take orders or solutions from a new
guy.

33

 A person requires high level of patience in the marketing field. In

the initial stages of the internship, it was difficult to be patient
about the marketing deals, as there was a need to contact the same
customer more than twice. There was a need to persuade the
customers to buy the product despite their initial response being
negative.

Timing and schedules

The shift started at 10:00 a.m. and ended at 6:00 p.m.
Interns were required to go to the production facility and ensure
the smooth flow of the production process.
Regular records were maintained that stated which step of the
production process is currently in action.
Data was compared to ensure the production process was
carried out within the mentioned time.
Interns were then required to provide the data to the department
manager about the leads and the possible deals that may be
closed that day.
The leads and follow ups were analysed and the duties were
given accordingly.
At 12:00 noon, on-field work began. Interns were required to
make calls, follow up the deals, visit banks, stores, and
companies.

34

 Interns were supposed to report back to the office at around

4:00 p.m. They need not report if they have travelled a long way
for acquiring a potential customer.
Making of daily reports and a visit to the production facility
before leaving to check the production process flow.

Chapter 4

35

OTHER DEPARTMENTS

FINANCE DEPARTMENT
OBJECTIVES To Manage & account for the financial resource of the Organization, to
forecast its requirement in the future and plan accordingly and to check
for deviation.

To comply with the Govt. rules and regulations

FUNCTIONS Payroll
Preparation and disbursement of salaries and wages to managerial and
non-managerial employees
Processing of various personal payments advances
Billing
o Deals with the contract account for execution of civil works and
other construction/erection, maintenance and services.
36

 Preparation of journal
Ledger and trial balance
Banking
o Receipt of cash, cheques, bank drafts, and postal money orders.
o Payment of cash, cheques, bank drafts, and letters of authority.
o Handling of bank deposits/withdrawals, custody of cash and
inter unit transfer of fund, Maintenance of petty cash books and
cash books, Reconciliation of bank accounts
Financial resources & materials accounting, (BILLS &
MATERIALS)

Budget preparation
Cost accounting (Direct and Indirect expenses)
o Variable cost - Raw Materials, Intermediate products,
Consumable

Products, Utilities, Packing materials,

Pollution control expenses.

o Fixed cost - Salaries and wages (Direct, Indirect,
Administration

& Maintenance),Staff welfare expenses,

Insurance, Plant maintenance, Depreciation, Factory

overheads, Administrative overheads, Head office
overheads, Gratuity and bonus, Interest on term loans and
working capital

Auditing,
o Statutory audit
o Government audit
o Cost audit
37

o
o
o
o
o
o
o

Income tax audit

Sales tax audit
Internal audit.
Operational/ systems/ management audit
Proprietary audit and audit of sanctions
Surprise verification of physical stocks
Fire and safety audit.

Preparation of financial statements & reports

o
o
o
o
o

Divisional ReportsP & L Account-Statement

Production performance
Inventory position.
Cost of production-Actual and budget

Stores accounting
Sales accounting
Foreign Currency Management
Payments

TAX & DUTIES DEPARTMENT

Tax & Duties Department is concerned with calculation & payment
of various taxes and duties to the Government.

Insurance schemes
Fire Insurance.
38

 Machine break down insurance.

Electronic equipment insurance.
Fidelity insurance and cash in transaction/cash at safe/payroll
insurance.
Insurance for vehicles and heavy equipment.
Open transit risk for all inland and all foreign purchases.
Loss on profit insurance.
Personal accident insurance.
Storage insurance.
Insurance for stock of finished goods, raw materials, industrial
stores.

MATERIALS DEPARTMENT

OBJECTIVES
To control and account for the materials in the organisation.
To ensure the availability of materials and its quality.

39

FUNCTIONS Importing raw materials under the approval

Maintaining adequate raw materials needed for production
Procurement of Machineries, Intermediaries, equipment & spares
Inspection of Materials
Transportation of Raw materials, Products and Byproducts
Accountability for materials
Purchase of stationary, and other Equipment needed
Vendor Development

PURCHASE DEPARTMENT

Procurement of goods and services for the company.

Purchase of materials for production, from India and abroad.
Capital items (For project and other purposes).
Equipment and spares.
Raw material & Intermediary materials.
Package items
Issue of Purchase orders
40

 Payment of freight/certification of freight bills

STORES DEPARTMENT
Objectives

Collection and receiving of materials purchased

Inventory Management & Control
Issuing materials to user departments
Disposal of surplus and obsolete materials

CODIFICATION AND CLASSIFICATION

Procedure followed
When a material is received, the stores officer inspects the items and is
approved by the stores manger for holding in the stores after verification.
The store in charge allocates materials to the specified shelf and records
the data in the Bin card.
The store officer updates the data

for disposal the list of items to be

disposed is forwarded to the management by the stores.

Approved items are disposed or sold for scrap value and recorded.
Store is responsible for all activities for ensuring inventory control,
commissioning of codes and disposal of scrap. Materials move into store
only after inspection conducted by store employees.
Technical department help is sort wherever required. Obsolete items are
disposed.

41

Stock verification
Stock verification is done manually.

INVENTORY ANALYSIS DONE

A-B-C Analysis
F-S-N Analysis
Fast, slow and not moving items.
X-Y-Z Analysis
For spares V-E-D Analysis Vital (V), Essential (E), and Desirable (D)

PRODUCTION PLANNING DEPARTMENT

OBJECTIVES Planning daily production
Co-ordination of production function
Co-ordination with Maintenance, Production and marketing
department.

FUNCTIONS Monitoring actual production & checking any deviation

Making revision plans according to actual production
42

 Maintenance of plan

PRODUCTION PROCESS
Capacity 600 mt/annum,
SA + BC heat up to 180c with continuous mixing for time 5 to 6
hrs. Heating control for next 15 to 20 hrs to complete reaction.
Cooling up to 70c
Cleaning to remove ingredients and other by giving wash acid

wash
Bleaching to reduce m/v and colour.

OPTIMIZATION OF PRODUCTION
The company is making all efforts to optimize production and reduce
losses.

MAKETING DEPARTMENT
OBJECTIVES
Study & respond adequately to the information from market
Personal Contact Methods
As the name implies, in this method, more personal and closer
contact is developed through promotional methods.
Areas Regions
Kerala
43

 Tamil Nadu
Karnataka
Andhra Pradesh
Functions
Preparation of product wise, month wise annual sales plan for each
area.
Ensuring product availability, dispatch monitoring and inventory
control

QUALITY CONTROL DEPARTMENT

Reduction of air pollution from amorphous plant and phosphoric
acid plants
Improving the quality of effluents on a continual basis
Reduction of noise level
Research and Developments
Computers and Digital equipment servicing.

44

INDUSTRIAL ENGINEERING
The main objective of this section is to make effective utilization of the
manpower resources and restructure it for the benefit of the organization.
Work study
Removing system bottlenecks
Production incentive etc.
Maintenance scheduling
Work environment study
Employee problem analysis

Students observation
I was working in the Marketing Department. As it is the subject I
have elected in the BMS course, it has helped me get a glimpse of
the real world of marketing.
I have noticed that various Codes and Signs are used to carry out
day-to-day activities which one must know to completely
understand the work.
I have observed that the number of employees in Laboratory
Suppliers Ltd. is limited as compared to the other competitors.
45

Chapter 5

46

STUDENTS
EXPERIENCE & VALUE
ADDITION
Student Experiences & Learning.
The initial stages of the internship were difficult.
Adjusting my daily schedule according to the shift was a tedious
task.
Working in the Marketing Department has helped me understand
the real world of marketing. Maintaining records, contacting
customers, managing the workers, travelling extensively, has
shown me how challenging yet important the job of a Sales
Manager could be.
Dealing with hostile customers tested the patience level and
showed me where I stood.
Frustration when there was no interest from the customers.
Talking to seniors or taking criticism from them was upsetting but
it helped me get the confidence that was needed at the level.

Value Addition

Punctuality
Working Under Pressure
Confidence
Boost of Communication Skills
Patience
47

Talking Criticism & Rejection in a positive manner

Decision Making
Trouble-shooting
Teamwork

Practical Knowledge Applied from FY-SY BMS

48

CONCLUSION
The management and its staff are putting their best to sustain the
company. The future however looks bright when the opportunities and
strengths of the organization are considered. Laboratory Suppliers Ltds
real strength is its experienced employees who have tasted the different
stages of its growth. Further, it tries to acquire new technology for cutting
the cost of production.

About the study

The study was conducted with a view to understand the functions of

Laboratory Suppliers Ltd. and its department. During the course of study
I was successful in achieving the objectives and could familiarize with
the organization and its environment. This study has improved my
confidence by its successful completion to undertake such studies in the
future.

49

50