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None of the above.

3.) The inside address contains...


Only the name of the company or
person to receive the letter.
Only the address of the company

1.) Where do all of the parts of a


business letter start?
The heading and inside address
start left justified, but the salutation
gets indented.
The heading and inside address
start right justified and the salutation
starts left justified.
All parts of the letter are left
justified.
All parts except the salutation are

that receives the letter.


Both the name of and the address
of the company/person receiving the
letter.
None of the above.

4.) The punctuation mark that belongs


in the salutation of a business letter is
a...
Semi-colon.
Colon.
Comma.

left justified.
2.) The heading in a business letter
includes...
The address the letter is being
sent to and the date.
The address of the person sending
the letter and the date.
The addresses of both the recipient

Period.

5.) In the body of a business letter,


what goes between each paragraph?
One space if hand written.
Two spaces if hand written.
Two spaces if typed.

and sender and the date.

Both A and C.

A friendly letter.
A business letter.

6.)
The closing in a business letter
includes...
The first word capitalized and a
comma at the end.
The first of each word capitalized
and a comma at the end.
The first word is capitalized and a

Both are equally easy

When punctuation marks are omitted in


opening and closing lines of a letter, the
punctuation STYLE is called:
Block Style
Open
Mixed

period is at the end.


None of the above.

7.) The Signature section of a business


letter includes...
A written signature first, then a
typed or printed one.
A typed or printed one first, then a
written one.
A typed or printed one first, then a

What type of line spacing is used between


the inside address and the salutation?
Single
Double
Quadruple
What type of spacing is used the body of the
letter?
Single
Double
Quadruple

typed one.
None of the above.

8.) Write at least two differences that


the business letter has from the
friendly letter.
9.) How many parts of a business letter
are there? Name them.

10.) What is the easiest type of letter


to write?

The return address represents______.


The person mailing the letter
The person who is receiving the letter
The person who is writing the letter
The spacing after the date
is_________________________________.
Single

Double

Return address

Quadruple

Salutation

When typing a block style business letter,


the block style
means__________________________.
All parts of the letter, except the return
address are typed at the left margin.
All parts of the letter, except the salutation,
are typed at the left margin.
All parts of the letter should be typed at
the left margin.
An example of a salutation using mixed
punctuation is?
Dear Mr. Smith

The farewell or goodbye part of the business


letter is known as the:
Closing
Ending
Complimentary closing
The enclosure notation represents:
That you have left something important
out of the letter
That there is something else besides the
letter included in the envelope
None of the above

How are you?


Dear Bobby Smith
Sincerely
Dear Mr. Smith:
Dear Mr. Bobby Smith:
The margins for a business letter should be
set to:
1.5" on top and 1" on sides
1"1" on all sides
2" on top and 1" on sides
The part of the business letter that follows
the date is_______________.
Inside address

Dear Mr. Smith is commonly referred to


____________ in business classes:
Greeting
Heading
Salutation
Oftentimes, the letter of application may be
the first impression that the employer will
get of the prospective employee.

A. True
B. False
Check all applicable reasons for a follow up
letter.
Thank you
To keep your name fresh in the mind of
the prospective employer

To ask for the job

Banking and finance

To restate something from the interview

Software and hardware

or maybe to highlight something you forgot


from the interview
The purpose of a letter of application is to
get an interview.
True
False

Which one of these famous writers once


worked as a technical writer?
Amy Tan
Kurt Vonnegut
Normal Mailer
Thomas Pynchon
The type of writing that aims to sell good
and services is called _______?

Entertainment and gambling


State and National governments
All of the above...
Which of the following low-tech writing
assignments pay the best?
Crossword puzzle writing
Grant and proposal writing
Blog writing
Writing office letters
Which of the following hi-tech writing
assignments pay well?
Medical and regulatory writing
Defense industry and QCP writing

copyw riting

Technical writing's main goal is to


explain, teach, tutor
explain, tea

It is recommended that you use ______ type


font for headers and titles.
Non-serif
Serif
Italic
Large
Technical writers are employed in the
following industry sectors:

Software manual writing


Financial newsletter writing
All of the above
Technical writers usually own the copyright
of the documents they write.
True
False
A _________ Guide is much harder to
write than a Functional GUI Manual.
Ans: Procedural

Technical writing must be...


Funny
Relevant
Correct

Incorrect.
__________ is a free open-source office
program that is just as good as
Microsoft Office
ANS: Open Office, Neo Office

Inspirational
Precise
Rule of thumb: whenever possible, follow
your SUBJECT immediately with a ____
Object

The boss was good enough to ....... my


mistake.
Oversee
Overdo

Adjective

Overtake

Adverb
Preposition

Request someone _________ the data


by fax immediately.
Sent

Verb
Sends

A template guarantees __________


ANS: consistency

Send

The basic components of a template


include...
Front Cover
Right Page
Reference Page
Left Page
First Page
A bulletted list must have
_____________ construction.
ANS: parallel

There are some special occasions and


specific contexts in which you SHOULD
use jargon.
Correct.

To send
The encyclopedia is an ideal place to
research a topic that you are not
familiar with, and it is really handy to
use a subject-specific encyclopedia
with lost of articles written by experts
in a field.
Its

wheel is broken because it's driven


too far.
The material is (composed,
comprised) of plastic and additives.

Is the following construction active or


passive?
The top floor was destroyed by Jack.

Active

s the following construction active or


passive?
Search for an order.
Active
Passive

The Team Leader is assigned by the


Manager.
Active
Passive
The company will upgrade _________
computer information systems next month.
There
Their
It's

State if the sentence is complete or


incomplete:
The very small animal running along the wal
Is complete .
Is not complete

Find the subject in this sentence: (As in


subject-predicate)
Ronaldo hit the ball hard and scored the
winning goal.
Ronaldo
Goal
Ball
How long married?
Have you been

State if the sentence is complete or


incomplete:
The old woman who lost all her hair..
Is complete
Is not complete

1. With block format, all new


paragraphs are indented.
True
False
2. In business letters a salutation is
generally followed by a comma or a
colon.
True
False
3. Business letters should be simple
and easy to read.
True
False

Are you
Have you
Been
Is the following construction active or
passive?

4. It is advisable to wait a day


between writing and sending an
important letter.
True
False

5. The date on a business letter should


appear after the salutation.
True
False
6. An "Enclosure" note should appear
below the typed name of the sender at
the end of the letter.
True
False
7. The first paragraph of a business
letter should be comprised entirely of
"small talk".
True
False

(c) services
(d) trade
One fundamental ......... of effective
writing is to put the key information at
the beginning.
(a) case
(b) example
(c) principle
(d) situation

8. Contact suggestions generally


appear in the closing paragraph of the
letter.
True
False
9. Identifying the audience is one of
the first steps in planning a business
letter.
True
False

Avoid ......... down the beginning of


the letter with abundant information of
which the reader is already aware,
however.
(a) gearing
(b) setting
(c) weighing

10. It is considered standard


formatting to include the recipient's
address before the salutation in a
business letter.
True

False

(d) writing
Effective writing is ......... reading that
makes the recipient want to read
further.
(a) affected
(b) effortless
(c) effusive
(d) offensive

The first goal in writing a business


letter is to get the recipient's ..........
(a) address
(b) attention

In writing commercial correspondence,


it is important to employ a friendly yet
efficient ..........
(a) feeling
(b) mood

(c) tense

(b) paternal

(d) tone

(c) patriotic

Try to aim for a ......... style, but


without employing bad grammar,
slang, or otherwise questionable
English.
(a) controversial
(b) convenient

(d) patronizing
The conclusion or ending
paragraph should bring the
communication to a polite
and ......... close.
(a) businesslike

(c) conventional

(b) interminable

(d) conversational

(c) measurable

Be merciless in eliminating the .........


that most people put into letters: it
wastes the recipient's time and tries
his or her patience.
(a) backing
(b) clouding

(d) subtle
Unfortunately, the ending paragraphs
in much commercial correspondence
employ wordy and overused phrases
that detract from the letter's ..........
(a) contact

(c) complaining
(b) contract
(d) padding
(c) extract
A good business letter is simple
and straightforward without being
simplistic or ..........
(a) panoramic

(d) impact