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Applies to Windows | Windows 7 | Performance & system failures
566017 views
It happens at random times...but conveniently after a Windows update. I'll be looking up a file...or trying
to delete a file, then all of a sudden, i see the little progress bar thing and it's closing Explorer, then that
goes away and another one shows up saying "Restarting Windows Explorer"...I've ran a few virus scans
in case it's a virus...but I don't think that's the case.
Oh and I noticed that a lot of the problems reported were from people that upgraded to Windows
7...my laptop is a new computer that came preloaded with Windows 7.
Anyone else in my shoes? Does anyone know if Microsoft is working on this issue?
*original title Windows Explorer in Windows 7 keeps crashing...then trying to restart...anyone else have
that problem? Anyone know if Microsoft is working on an update or something to fix it?*
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XD
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Answer
Shekhar S replied on November 27, 2009
Accomplishments
Hi SonyBoy_Fusion,
If the issue existed in Safe Mode perform Clean Boot troubleshooting to find the root cause of the
issue:
Clean Boot Troubleshooting:
1. Click Start, type msconfig in the Start Search box, and then press ENTER.
User Account Control permission.
If you are prompted for an administrator password or for a confirmation, type the
password, Or click Continue.
2. On the General tab, click Selective Startup.
3. Under Selective Startup, click to clear the Load Startup items check box.
4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable
All.
5. Click OK.
6. When you are prompted, click Restart.
7. After the computer starts, check whether the problem is resolved.
If the issue is resolved check which third party is causing the problem, referring the link given below:
http://support.microsoft.com/kb/929135
8. Also you need to uninstall and reinstall the problem software on your computer.
Reset the computer to start as usual
9. After you have finished troubleshooting, follow these steps to reset the computer to start as usual:
Click Start, type msconfig.exe in the Start Search box, and then press ENTER.
10. If you are prompted for an administrator password or for confirmation, type your password, or click
Continue. On the General tab, click the Normal Startup option, and then click OK.
11. When you are prompted to restart the computer, click Restart.
Method 2.
I would alsorecommend you to run online Virus Scan to remove any infections, if present.
Follow the link below to run the free online scan:
http://onecare.live.com/site/enus/default.htm
The following thread discusses about removing viruses and malware online:
http://social.answers.microsoft.com/Forums/enUS/vistasecurity/thread/ba80504b61f14d71960f
b561798b7b42
Hope it helps.
Reply
If the issue is resolved check which third party is causing the problem, referring the link given below:
http://support.microsoft.com/kb/929135
8. Also you need to uninstall and reinstall the problem software on your computer.
Reset the computer to start as usual
9. After you have finished troubleshooting, follow these steps to reset the computer to start as usual:
Click Start, type msconfig.exe in the Start Search box, and then press ENTER.
10. If you are prompted for an administrator password or for confirmation, type your password, or click
Continue. On the General tab, click the Normal Startup option, and then click OK.
11. When you are prompted to restart the computer, click Restart.
Method 2.
I would alsorecommend you to run online Virus Scan to remove any infections, if present.
Follow the link below to run the free online scan:
http://onecare.live.com/site/enus/default.htm
The following thread discusses about removing viruses and malware online:
http://social.answers.microsoft.com/Forums/enUS/vistasecurity/thread/ba80504b61f14d71960f
b561798b7b42
Hope it helps.
AW
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If you're using the Nvidia graphics driver for example on a Sony machine try disabling it. This has got
rid of the problem for me.
LM
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SO
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XD
DB
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LM
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In order to assist you and give you focused help, I would suggest posting in your own thread, since your
problem is different from the original poster.
Lisa
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
SU
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Just in case you haven't fixed this issue yet. I had the exact same problem and found a pretty
fast and painless solution. I can't tell you why it was happening, but the fix worked. And it
didn't involve disabling my video card drivers make NO sense, doing this would pretty much
make your video card useless...not an option for me when I bought a $600 video card.
Navigate to this folder assuming your Windows is installed on your C:\ drive:
C:\Windows < Inside this folder you should find the file "explorer.exe". Select that and press
"CTRL+C" this will copy the file, do NOT cut, just copy.
Then paste the copied file into:
C:\Windows\System32
And like magic, no more explorer crashing :. Hope that helps!
thanks i have had this problem for over a week soon as i would log on windows explorer would crash
and restart in an endless loop but my guest account worked just fine for some reason so i have been
using that i have not tryied restarting since i just got it working again to see if it will stick but so far
happy camper will update you if it stops working
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JB
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