The level of satisfaction about quality of HongLam's products are always improved (Q10)

Very
satisfied

Satisfied

Normal

Dissatisfied

(4)

(3)

(2)

Very
dissatisfied

(5)
Number of
answers

(1)

14

42

36

45
40
35
30
25
20
15
10
5
0

120
100
80
60
40
20
0

Value

Cumulative f

fx

1
2
3
4
5
Total

3
5
36
42
14
100

3
8
44
86
100
241

3
10
108
168
70
359

Mean x =

f ( x)
f

x2
1
4
9
16
25
55

359
=3,59
100

fx 2
3
20
324
672
350
1369

Frequency
Cumulative frequency

|xx|

|xx|

f |x x |

2,59
1,59
0,59
0,41
1,41
6,59

6,71
2,53
0,35
0,17
1,99
11,74

20,12
12,64
12,53
7,06
27,83
80,19

(n+1)th
2

Me=

(100+1)th
=
2

= 50.5th

The middle number is 50.5th so it belongs to group 4

Me = 4
Mode:

f Mo=42= Mo belong group 4

Mo 4

Variance =

x x 2
()

Standard Deviation =

Quartiles:

80,19
100

x x 2
()

0,8019

0,8019 = 0,896

th

Q1=

th

(n+1) (100+ 1)
=
= 25.25th Q1 is in group 3
4
4

f S

Q1 = X Q1 (min)+ h Q1 4

th

Q3=

( Q 11)

f Q1

th

3 (n+1) 3(100+1)
=
4
4

= 75.75th item.

So Q3 is in group 4
Q3 = X Q3 (min)+ h Q3
Applying the formula:

3 f
S(Q 31 )
4

fQ3

PN = X N (min) + h N

P15 =

( n+1 )15
=
100

f S
100
fN

(N 1 )

(100+1)x 15
100

= 15,15th

P15= 3

From figures calculated above, Mean = 3,59 shows the average opinions of 100 respondents
toward level of satisfaction of Hong Lam products are always improved to customer is good,
they are neutral and satisfied with their products. The Mode = 4 belong to the group 4, this also
similar significant with Mean, showing respondents think that they satisfy with the improvement
of products in Hong Lam.
Customers of Hong Lam are satisfied and very satisfied with their improvement.
Mean = 3,59, being above a range 4 times than Standard deviation (0,896), showing opinions are
different from people rating the improvement of products, a rounding satisfy opinions, they may
think very satisfied or even very dissatisfied with the provement of products in Hong Lam.
Besides, Q1= 3 shows 25% respondents feel normal and below normal with the provement of
products and 75% of customers feel normal and satisfied with the provement of products in
Hong Lam.
P15 is 3 so that 15% customers evaluate fee from normal to below and 75% evaluate fee from
neutral to above is satisfied and very satisfied with it.
It shows that almost customers satisfied with the level about the improvement of products in
Hong Lam.
In conclusion, the provement of products really affects the view of customer for Hong Lam.
Hong Lam needs to ensure the improvement of their products in order to avoid the disparity
about that to customer. By usually checking and improving, products in Hong Lam can have
good quality that will make customer have goodwill toward Hong Lam