Facilitators Guide

Facilitators
Guide
PJ Enterprises
NEW PRODUCT
TRAINING 2.0

2014 M7 Training Solutions. All Rights Reserved.

Table of Contents
Facilitator Information
iii
How to Use This Guide ................................................................... iii
Course Overview ............................................................................ iii
Prerequisites .................................................................................. iv
Ongoing Facilitation ...................................................................... iv
General Facilitation Tips ................................................................ iv
Preparation Checklists .................................................................... v
Course Timeline ............................................................................ vii
Facilitators Script Introduction ...................................................... viii
Lesson 0: Course Introduction
2
Welcome ........................................................................................ 2
Introductions ................................................................................... 2
Ice Breaker Activity .......................................................................... 3
Course Objectives ........................................................................... 4
Course Materials .............................................................................. 4
Lesson 2: Loftonaire Collection
5
Collection Introduction .................................................................... 5
Product Overviews and Demonstrations ........................................ 6
Key Product Features and Benefits Discussion .............................. 7
Identify Specific Product Feature, Benefit or Name Activity ...... 11
Answering Customer Product Questions Activity ...................... 16
Appendices 20
Product Guide ............................................................................... 20

New Product Training 2.0
Table of Contents
Page i
How to Use this Guide

This guide is designed to provide you with all the information you will need to facilitate
the New Product Training 2.0 course, including course purpose, course preparation,
timeline, and course content including facilitator script and activity directions. Please
read the entire Facilitation Guide prior to conducting the New Product Training 2.0 to
ensure smooth delivery.

The preparation checklists and the course timeline provided can be utilized to help you
organize and plan for the training and avoid last minute tasks on the day of training
that could take up valuable training time.

The facilitator script should be used during training delivery to ensure that key content
is covered and that the training remains on schedule.

Course Overview
The purpose of the New Product Training 2.0 course is to educate Telephone
Operators and Customer Service Supervisors on new product information for items
introduced in the quarterly catalog.
By the end of this course, learners will be able to answer customer product questions
about new catalog products by:
Distinguishing between a product feature and a product benefit

Identifying key features and benefits of a collection
Identifying key features and benefits of specific products
Learners will also be able to sell or cross sell new catalog products by:
Distinguishing between the concept of up selling and cross selling

Identifying up selling and cross selling strategies
Matching products to intended audience
Identifying opportunities for up selling and cross selling
This course will be presented using PowerPoint slides and physical product samples.
Learners will have a Participant Guide that will provide the course outline, content, and
directions for activities. At the end of the training, learners will be given a quiz and
perform a role-play activity as an end of training assessment.
Table of Contents
Page iii

Note: This course is not designed to teach all attributes of the new products, as that
information will be made available in the Product Knowledge Information Guide (PDF).
Rather, this course is meant to enable learners to have awareness and basic
knowledge of the new products.

Prerequisites
As the facilitator of the New Product 2.0 training, you should be familiar with the
features and benefits of the new product collections that will presented in this training.
In addition, this course has been designed with the understanding that the Telephone
Operators and Customer Service Supervisors have been fully trained on how to use
the searchable Product Information Guide (PDF) to look up product information. As
such, this course does not teach how to use the Product Information Guide.

Ongoing Facilitation
This training course will be delivered to Telephone Operators and Customer Service
Supervisors each quarter, when the new catalog products have been determined. The
overall structure of this guide and the training content will remain the same each
quarter. However, because there will be new catalog products introduced each
quarter, the training content (slides and assessments included) will need to be updated
with the new product information for proper facilitation.

General Facilitation Tips

To help aid you with your facilitation of this course, there are a few facilitation tips
below to help you engage your learners:
Set a positive tone: smile, create camaraderie, maintain eye contact

Encourage participation and questions
Foster cooperation
Dont speak to the PowerPoint slides (practice will help you sound natural when
presenting the content, not like youre reading from the script)
Be enthusiastic
Listen carefully to the learners comments and questions
Create a positive learning environment respect, understanding, involvement
Page iv
Preparation Checklists
MATERIALS NEEDED

Computer with cord
Projection Screen
Participant Guide 1 for each

learner
Facilitator Guide
Projector with cords
Pens/Pencils
Samples of new catalog products
Flipchart/Markers
Attendance list
PowerPoint Slides (downloaded onto

computer and on USB drive)
Blanket/Blindfolds
Remote Slide Advancer

Certificates of Completion

TASK LISTS

One Week Before Training
Ensure that new catalog products have been delivered
Review Facilitation Guide
Reserve training room
Send reminder to training participants, include training time and location
Review PowerPoint slides using the facilitator script
Day Before Training
Set up and test computer, PowerPoint slides, projector, remote slide advancer
Set up projection screen
Set up seating arrangements
Copy Participant Guides (1 for each learner)
Ensure that there is a backup of PowerPoint
Gather pens, flipchart, markers, attendance list, certificates of completion
Set up new catalog products on table by collection
Day of Training
Arrive at least 1 hour before the training
Test computer, PowerPoint slides, projector, remote slide advancer
Place Participant Guides at learner seats
Open PowerPoint to slide 1
Page v
Course Timeline
This course should take approximately 8 hours. Following is an overview of the course
timeline containing the approximate minutes for each lesson. You can use this timeline
as a guideline for planning your time on course training day. There is space for you to
write in actual times to help you stay on track, including breaks and lunch.
Lesson
Minutes
Start Time
End Time
Course Introduction
30
____ : ____
____ : ____
Introduction to New Product Collections
20
____ : ____
____ : ____
New Product Collection 1
60
____ : ____
____ : ____
Break
15
____ : ____
____ : ____
60
____ : ____
____ : ____
60
____ : ____
____ : ____
Lunch
60
____ : ____
____ : ____
60
____ : ____
____ : ____
Break
15
____ : ____
____ : ____
60
____ : ____
____ : ____
Course Summary
40
____ : ____
____ : ____
Course Total Hours
Page vi
8.0
Hours
Facilitators Script Introduction

The following pages contain the facilitators script for the New Product 2.0 training. It
has been designed to allow for you to easily identify:
Key points to mention regarding important concepts

How long each lesson should take
Directions for learner activities
Details about course assessments

Here is some key information that will help you navigate the facilitators script:
PAGE DESIGN
The facilitator script is broken down by the training lessons. The pages are divided into
three (3) columns. The first column indicates the facilitator talking points for the
PowerPoint slides, group discussion, and activity directions. The middle column
contains icons (described below) to allow for easy identification of the lesson activities.
The last column exhibits the PowerPoint slides.
ICONS USED
There are several icons used within the script to indicate certain points of the training.
The icons used and their meanings are:
Lecture
Introductions
Objectives
Students Questions
Class Discussion
Flip Chart
Small Group
Discussion
INSTRUCTIONS
Detailed instructions regarding key lecture points, facilitating discussions, or how to
conduct learner activities will appear in the left column. Specific facilitator actions are
indicated by the text in bold.
TIMING
The estimated times required for the overall lessons are included at the beginning of
each lesson. The estimated times for the sub-lessons are included in the first column
on the left.
Page vii
Lesson 0: Course Introduction

Time: 20 min.
1 minute

Welcome learners to the New
Product Training 2.0 class.
Provide high-level overview:
Training will introduce the new
products featured in the
Summer 2015 catalog
5 minutes

Introduce yourself- provide
name, position, and tenure with
company. Ask each learner to
state their name, position, and
tenure with company.
Page 2
Welcome
Introductions

1 minute

Explain difference between a
feature and a benefit:

Feature- A prominent or
distinctive part, quality, or
characteristic

Definitions
Benefit- Something that

promotes or enhances wellbeing; an advantage
10 minutes

Inform learners that you will be
passing around a new product
that will be introduced in the
upcoming catalog and you
would like them to identify the
key features and benefits of the
product however, they will be
blindfolded.

Instruct learners to put on
provided blindfold and pass
around item. Encourage
learners to announce key
benefits and features out loud.

Sympathize that it is difficult to
know what the features and
benefits of an unknown product
are when blindfolded.

State that that is why we are
here today, to prevent the
learners from going into their
jobs blindly. Our goal is to arm
them with the new product
information necessary to be
effective in their roles.
Page 3
Icebreaker Activity

2 minutes

Inform learners that by the end
of this course, they will be able
to answer customer product
questions about new catalog
products by:
Course Objectives
Distinguishing
between a product
feature and a product
benefit
Identifying key
features and benefits
of a collection
Identifying key
of specific products

Learners will also be able to
sell or cross sell new catalog
products by:
Page 4
Distinguishing
between the concept
of up selling and cross
selling
Identifying up selling
and cross selling
strategies
Matching products to
intended audience
Identifying
opportunities for up
selling and cross
selling

1 minute
Course Materials
Inform learners they have been

provided with a Participant
Guide that is to be used
throughout the training
presentation and is theirs to
keep. Tell learners to ensure
they are on the correct page
and take notes/complete
activities as the Participant
Guide can be later used to
serve as an information
reference
Page 5

Time: 60 min.
2.1: Collection Introduction

1 minute
Introduction
Explain that the Summer 2015

catalog features 5 new
collections that include 10
products each. You will be
reviewing each collection.
1 minute
Overview
Explain that you will first

introduce the Loftonaire
Collection.
Page 7

1 minute

Tell the learners the objective
of the lesson: given example
products within Loftonaire
collection, learner will identify
similar key features and
benefits of the collection
Lesson Objective
7 minutes
Brainstorm Activity
Introduce each item from the

collection one at a time
announcing the product name.
Allow learners to pass around
product to examine.
Encourage learners to discuss
the similarities and differences
between the key benefits and
features of the products as they
are introduced.
Write the responses on the flip
chart
Page 8

L2.2 L2.3: Product Features and Benefits
1 minute
Introduction
Ask students to again list key

features of the Loftonaire
Collection.
Announce learning objective to
learners.
Dis$nguishing)between)products)
in)the)Lo4onaire)Collec$on))
What)makes)each)product)unique?)
Given partial product

descriptions and example
products within a collection,
learner will identify additional
key features and benefits of
specific products, including
features of fabrics, size options,
dimensions, colors, and uses.
2 minutes
Collection Features Recap
Compare this PowerPoint list

with the list that the students
just created. Do they match up?
3 minutes
Ask students to take a moment
to look over the Loftonaire
products in front of them and
discuss what makes them
unique.
Page 9

2 minutes
Cushion Features and Benefits
Ask students fill in each

category in their student guide.
Your answers are in blue.
Ask students to guess
thickness of each cushion,
compare buttons, and describe
the patterns of each.
Compare student feedback
with product guide information.
Emphasize reversibility of
Cushion and Dining Cushion.
Emphasize plushness of
Deluxe.
2 minutes
Setee Cushion Features and Benefits

Ask students to guess
thickness of each cushion,
compare buttons, and describe
the patterns of each.
Compare student feedback
with product guide information.
Emphasize reversibility of
Cushion.
Emphasize plushness of
Deluxe.
Page 10

2 minutes
Pillow Features and Benefits

Ask students which cushions
these pillows best match.
Stress intended use and
reversibility.
Compare student descriptions
with product guide descriptions.
1 minute
Curtain Features and Benefits
Use product guide as

reference. Ask students fill in
each category in their student
guide.
Ask students to highlight the
difference in patterns.
Point out that customer can
choose from two different
lengths.
Page 11

2 minutes
Rug Features and Benefits

Ask students where this rug
might be used.
Ask students to guess sizes of
all 5 rugs. Where might each
size be used?
4 minutes
Ask students to get out their
product guides. Have them
highlight and make notes about
the key product features that
they learned about in this
lesson.
Product Descriptions Activity
Page 12
L2.4: ROLE PLAY ACTIVITY Loftonaire Collection Product Questions
Page 13

30 seconds
Activity Introduction
Announce activity to learners.

Announce learning objectives
to learners.
Activity Overview
Learners break into pairs and
take turns role-playing as
customer and telephone
operator. The customer will
pose questions regarding
features and benefits of the
Loftonaire collection products to
the telephone operator.
Lo#onaire)Collec-on)
L"2.4:"ROLE*PLAY"ACTIVITY:"
Lo3onaire"Collec;on"Product"
Ques;ons"
"
Following(this(ac.vity,(you(will(be(able(to(do(the(following:((
(
Given(a(product(name,(you(will(iden.fy(product(
features(and(benets(
Given(a(product(descrip.on,(you(will(iden.fy(the(
product(name((
Activity Learning Objectives
1"
Following this activity students

will be able to do the following:
Given a new product

name, the learner
identifies product
Given a product
description, the
learner identifies the
product.
Tools & Materials

Instructor Needs
Blanket to obscure
product samples
Learner Needs
Participant Guide
Learning Partner
Preparation
Page 14
Ensure learners are

on the correct
participant guide page
Ensure product
samples are returned
and hidden from view.
Learners should rely
on their memories and
participant guide, if
necessary

30 seconds
Introduce activity instructions.
Enthusiastically introduce the
role-play activity to learners.
Touch on the following prior to
beginning the exercise:
Page 15
The activity learning

objectives
Learners choose their
partner
Location of predetermined customer
questions in the
participant guide
appendix
Location of the
Product Guide
appendix in the
participant guide
Duration of activity
Activity Instructions
Role%Play)Instruc1ons)
Choose)a)partner)
Go)to)Sec1on)L)2.4)in)your)Par1cipant)Guide)
Appendix)
Decide)who)will)act)as)the)telephone)operator)
and)who)will)act)as)the)customer)rst)
Customer)will)read)the)provided)ques1on)
prompts)to)the)telephone)operator)
Telephone)operator)will)provide)answers)to)
customer)ques1ons)
2)

1 minute
Define general activity rules.
Page 16
Each learning partner

will take turns acting
as customer and
telephone operator.
Individual pairs can
choose if they would
prefer to alternate
every question or if
they would prefer to
stick to a role for a
series of questions.
Learning partners
must switch roles at
least once
Physical product
samples will be
obscured during the
activity to replicate a
more realistic call
environment
When learners
complete all question
prompts, they should
discuss the activity
until the facilitator
calls an end to the
activity.
Activity Rules
Ac#vity(Ground(Rules(
Each(person(must(act(as(the(telephone(operator(
at(least(once.((
You(and(your(partner(can(choose(whether(you(
want(to(alternate(roles(every(ques#on(or(if(you(
would(prefer(to(s#ck(to(a(role(for(a(series(of(
ques#ons.((
Physical(product(samples(will(be(hidden(during(
the(ac#vity(
Dura#on:(5(minutes(with(open(discussion(to(
follow(
Listen(for(the(facilitator(to(end(the(ac#vity(
3(

30 seconds
Define telephone operator
activity rules.
Page 17
Learners acting in the

telephone operator
role should do their
best to answer the
customer questions
without referencing the
answers in the
participant guide.
However, if stumped,
the telephone operator
can reference the
product guide
appendix in the
participant guide to aid
in correctly answer the
questions.
Activity Rules Telephone Operator
Ac#vity(Ground(Rules:((
Telephone(Operator(
Try(your(best(to(answer(the(customer(ques#ons(
without(referencing(the(answers(in(your(
par#cipant(guide.(
You(can(reference(the(Product(Guide(Appendix,(if(
needed(
Put(on(your(ac#ng(hat!(Embrace(your(telephone(
operator(personna(as(much(as(possible(
Use(PJ(Enterprises(customer(service(e#queHe(
standards(
4(

30 seconds
Define customer activity rules.
Page 18
The learner acting as

the 'customer' will ask
the learner acting as
the telephone
operator the first
question prompt in the
participant guide. The
question will pertain to
a specific product
feature or benefit in
the Loftonaire
collection.
The question prompts
(included under
Activity
Implementation below)
will include two
varieties of prompts.
The first type of
question prompts will
require the telephone
operator to identify
product features and
benefits when the
customer provides
the product name. The
second type of
question prompts will
require the telephone
operator to identify
the product name
when given a couple
specific to the product.
The customer should
provide the telephone
operator with the
answer listed in the
Participant Guide and
performance feedback
following each
question prompt
Activity Rules - Customer
Ac#vity(Ground(Rules:(
Customer(
Get(in(the(role!(Channel(your(inner(customer(
Read(the(ques#ons(as(wri;en(in(your(
par#cipant(guide(
Provide(answers(and(construc#ve(feedback(
following(each(prompt(and(at(the(end(of(the(
ac#vity(
5(

5 minutes
Implement the activity.
Be Available for questions.
Question Prompts:
1. My sister told me all
about this great new
Loftonaire product of
yours and Id like to
order one. Its a long,
weather-resistant
cushion with a blue front
and striped back. Can
you tell me what product
this is?
Activity Implementation
at(least(once.((
ques#ons.((
the(ac#vity(
follow(
3(
A: Settee Cushion
2.
Page 19
I want to order a new

cushion,but I just dont
know which one to
order! Can you tell me
the difference
between the
Loftonaire cushion,
the Deluxe cushion,
and the dining
cushion?
A: The standard
Loftonaire cushion is
slightly smaller and
thinner than the
deluxe version and
has a different pattern
the back side is a
striped pattern, while
the deluxe cushion
has the same bluegreen floral pattern.
The dining cushion is
the smallest of the
Loftonaire cushions
and has chair ties.
Like the standard, the
pattern on the back is
striped.
(CONTINUED ON NEXT

(CONTINUED FROM
PREVIOUS PAGE)
3. Your new Loftonaire
mum rug is gorgeous!
Can you tell me if I
can use this rug on
my outdoor patio?
A: Yes, the mum rug
is indoor/outdoor as
the fabric has been
treated for UV
protection
Activity Implementation Cont.

at(least(once.((
ques#ons.((
the(ac#vity(
follow(
4. Im thinking about
ordering some new
curtains from the
Loftonaire Collection,
but Im on the fence.
What can you tell me
about them?
3(
A: Great choice! We
offer two summerinspired patterns:
blue-green stripes and
blue-green floral. The
fabric is treated for
colorfastness UVtreated for weather
resistance. Both
options come with
rust-resistant, easy-toinstall grommets. We
offer two sizes, 50 W
x either 84 or 96 L
and they are spot
clean only.
5. I want that new
square striped pillow.
Whats it called?
A: Loftonaire Pillow
6. What material are the
Loftonaire striped
curtains?
Page 20
A: Polyester, unlined,
grommet construction

2 minutes
Close the activity.
After five minutes has

passed, advise the learners
that the time has come for
the activity to end. Verify that
all learners have made it
through all question prompts
prior to officially closing the
activity. Once the activity has
officially ended, ask the
learners the following
questions to initiate an open
discussion and activity
reflection:
Activity Reflection
Ac#vity(Reec#on(
What(was(your(favorite(part(about(this(
ac#vity?(
What(was(the(biggest(challenge(you(
encountered?(
Do(you(feel(condent(answering(customer(
ques#ons(regarding(the(LoAonaire(Collec#on?(
6(
What was your

favorite part about this
activity?
What was the biggest
challenge you
encountered?
Do you feel confident
answering customer
questions regarding
the Loftonaire
Collection?
Page 21

L2.5: GROUP COMPETITION ACTIVITY Loftonaire Collection Product Questions
1 minute
Activity Introduction
Announce activity to learners.

Announce learning objective to
learners.
Activity Overview
Learners break into facilitatordefined teams and compete to
answer questions presented by
the facilitator regarding
collection feature and benefits
Activity Learning Objectives
L"2.5:"GROUP"COMPETITION"
ACTIVITY:"Lo6onaire"Collec>on"
Product"Ques>ons"
"
Following(this(ac.vity,(you(will(be(able(to(do(the(following:((
(
Given(a(customer(ques.on(about(a(new(product,(you(
will(answer(the(ques.on(accurately(within(1(minute.((
Following this activity students

will be able to do the following:
7"
Given a customer
question about a new
product, the telephone
operator will answer
the question
accurately within 1
minute.
Tools & Materials

Instructor Needs
Blanket to obscure
product samples
Activity question
prompts (located
below)
White board & marker
Candy bar prizes
Participant Guide
Assigned Team
Buzzers
Learner Needs
Preparation
Page 22
Ensure product
samples are returned
and hidden from view.
Learners should rely
on their memories and
participant guide, if
necessary

1 minute
Introduce activity instructions.
Enthusiastically introduce the

team competition activity to
learners. Touch on the
following prior to beginning
the exercise:
The activity learning
objective
Learners will be
divided into teams by
the instructor. Teams
should be given the
opportunity to name
themselves
Duration of activity
Prizes awarded to the
winning team
Page 23
Activity Instructions
Compe&&on(Instruc&ons(
I(will(choose(your(teams(
Go(to(Sec&on(L(2.5(in(your(Par&cipant(Guide(
Appendix(
Decide(on(a(team(name(
I(will(ask(you(a(series(of(ques&ons(regarding(
the(LoDonaire(Product(Collec&on.(Your(team(
will(compete(to(provide(the(correct(answer(
rst.(
8(

1 minute
Activity Rules
Define activity rules.
Page 24
The instructor will read

question prompts
aloud to the teams.
The first team to buzz
their provided buzzer
will have the
opportunity to answer
the question.
Each correct answer is
one point
If a team answers
incorrectly, the
competition continues
and any other team
may buzz their buzzer
to answer
The team with the
most points after all
question prompts have
been read is declared
the winner.
Learners may NOT
reference their
participant guides
Physical product
samples are to remain
hidden
Compe&&on(Ground(Rules(
I(will(read(a(ques&on.(The(rst(team(to(buzz(the(
provided(buzzer(will(have(the(opportunity(to(answer(
Each(correct(answer(is(one(point(
If(the(team(answers(incorrectly,(the(compe&&on(
con&nues((any(other(team(can(try(to(answer(
The(team(with(the(most(points(at(the(end(wins(
You(may(NOT(use(your(par&cipant(guides(
Physical(product(examples(remain(hidden(
Fabulous(prizes(will(be(awarded(to(the(winning(team!((
9(

5 minutes
Implement the activity.
Read the following questions:
Q: What is the name of the
only Loftonaire product NOT
made of polyester?
A: Mum Rug
Q: What type of cleaning
method applies to all
products in the Loftonaire
Collection?
A: Spot Cleaning
Activity Implementation
9(
Q: How many sizes does the

Loftonaire Mum Rug come
in?
A: Five
Q: What makes a cushion
deluxe?
A: Larger size, consistent
color/pattern
Q: Jane Doe calls and tells
you her sister told her all
about this amazing Loftonaire
cushion, but she cant
remember what its called.
She does remember the
details though: Its a longer,
rectangular cushion, weatherresistant, and blue on the
front and striped on the back.
What product do you
suggest?
A: Settee Cushion
Q: True or False: All products
in the Loftonaire Collection
are weather resistant.
A: True
(CONTINUED ON NEXT PAGE)
Page 25

(CONTINUED FROM
PREVIOUS PAGE)
Q: A customer wants a
rectangle pillow in the
Loftonaire collection. Which
pillow do you recommend?
A: Lumbar pillow
Q: Describe a benefit of
weather resistance.
A: Can use product indoors or
outdoors, will maintain
color/form through variable
weather conditions
Activity Implementation Cont.

Q: Provide 3 features and

benefits of the Loftonaire
Stripe Curtain
Possible Answers: Weather
resistant, indoor/outdoor, fabric
treated for UV protection, spot
cleaning only, blue and lime
colors, treated for colorfastness,
two sizes (50W x84L, 50W x
96L), include rust-resistant
grommets, summer vibe
9(
Q: Provide 3 features and

benefits of the Loftonaire
Mum Rug
Possible Answers: Weather
resistant, indoor/outdoor, fabric
treated for UV protection, olefin,
kid friendly, pet friendly, spot
cleaning only, blue and lime
colors, mum pattern, five sizes
(9W x 12L, 5W x7L, 8W x
10L, 2W x 3L, 3W x 5L),
summer vibe
Page 26

2 minutes
Activity Reflection
Close the activity.
After all question prompts

have been read and correctly
answered, tally up the team
points and declare a winner.
Distribute candy bar prizes to
the winning team members.
Once the activity has officially
ended, ask the learners the
following questions to initiate
an open discussion and
activity reflection:
Ac#vity(Reec#on(
What(was(your(favorite(part(about(this(
compe##on(ac#vity?(
Do(you(now(feel(condent(that(you(could(
accurately(answer(a(live(customer(ques#on(
about(the(Lo@onaire(Collec#on(in(under(1(
minute?(
10(
What was your

favorite part about this
competition activity?
Do you now feel
confident that you
could accurately
answer a live
customer question
about the Loftonaire
Collection in under 1
minute?
Page 27

Facilitators Guide

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Facilitators Guide

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Facilitators

New Product Training 2.0

How to Use this Guide

Distinguishing between a product feature and a product benefit

Distinguishing between the concept of up selling and cross selling

New Product Training 2.0

General Facilitation Tips

Set a positive tone: smile, create camaraderie, maintain eye contact

New Product Training 2.0

Participant Guide 1 for each

Projector with cords

Samples of new catalog products

PowerPoint Slides (downloaded onto

Remote Slide Advancer

New Product Training 2.0

Introduction to New Product Collections

New Product Collection 1

New Product Collection 2

New Product Collection 3

New Product Collection 4

New Product Collection 5

Course Total Hours

New Product Training 2.0

Facilitators Script Introduction

Key points to mention regarding important concepts

New Product Training 2.0

Lesson 0: Course Introduction

Lesson 2: Loftonaire Collection

New Product Training 2.0

Benefit- Something that

Lesson 2: Loftonaire Collection

New Product Training 2.0

Lesson 2: Loftonaire Collection

New Product Training 2.0

Inform learners they have been

Lesson 2: Loftonaire Collection

New Product Training 2.0

Lesson 2: Loftonaire Collection

2.1: Collection Introduction

Explain that the Summer 2015

Explain that you will first

New Product Training 2.0

Lesson 2: Loftonaire Collection

Introduce each item from the

Lesson 2: Loftonaire Collection

New Product Training 2.0

Ask students to again list key

Given partial product

Collection Features Recap

Compare this PowerPoint list

Lesson 2: Loftonaire Collection

New Product Training 2.0

Cushion Features and Benefits

Ask students fill in each

Setee Cushion Features and Benefits

Ask students fill in each

Lesson 2: Loftonaire Collection

New Product Training 2.0

Pillow Features and Benefits

Ask students fill in each

Curtain Features and Benefits

Use product guide as

Lesson 2: Loftonaire Collection