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MELISSA DZADO-SWANSON

meljon15@comcast.net

HIGHLAND, IN 46322, H (219) 923 7315, C (219) 743 7315

Recognized leader in Privacy and Audit Compliance, with a track record of navigating and communicating complex
regulatory advances to every level of the organization. Proven Subject Matter Expert in risk management, data
privacy, and data management; highly proficient in monitoring protocol and process improvement. Engaged in
continuous improvement and closed-loop learning, with a commitment to ongoing training and software
improvements. Areas of Expertise include:
Strategic Planning
Data Privacy
Health Insurance

Risk Management
Training and Development
Banking Industry

Information Management
Project Management
Relationship Building

E XPERIENCE & N OTABLE C ONTRIBUTIONS


BLUE CROSS BLUE SHIELD ASSOCIATION Chicago, IL 4/20157/2016

A federation of 36 separate United States health insurance organizations and companies, providing health insurance
to more than 106 million Americans across all 50 states.
PRIVACY OFFICIAL / PRIVACY ADMINISTRATOR
Managed the corporate commitment to HIPAA and related state regulations. Investigated and monitored incidents,
from medium to large scale. Designed and launched privacy and security computer-based training (CBT) for the
BCBSA organization and delivered new-hire privacy and security training events as needed.
KEY ACCOMPLISHMENTS:
Spearheaded a privacy and security hotline for the confidential reporting of potential and confirmed incidents.
Launched employee education and awareness campaigns to combat phishing and secure data.
Planned and coordinated high-impact content privacy presentations for 12 privacy experts in support of the
week-long Annual Blue National Summit.
Orchestrated the inception of a privacy and security mailbox for anonymous reporting.
HEALTH CARE SERVICE CORPORATION Chicago, IL 10/19984/2015

Delivers health insurance coverage through Blue Cross and Blue Shield Plans for over 15 million members across
five states: Illinois, Montana, New Mexico, Oklahoma and Texas
SENIOR PRIVACY ADMINISTRATOR
20072015
The recognized Privacy Office expert, served as advisor and strategic business partner for various department
managers. Strengthened and initiated the Annual Privacy Review (APR) for 4 Privacy Administrators and 12
Business Areas. Investigated and documented member and government agency complaints and advised on privacy
concerns as needed. Ensured conformity with federal and state regulations, and supplied effective corrective action
plans and mitigation steps. Analyzed incident patterns to pinpoint trends and corporate-wide training opportunities.
Championed Prime Therapeutics and TMG Health vendor relationships.
KEY ACCOMPLISHMENTS:
Closed 300+ privacy and security incidents / cases, including Medicare and Medicaid, with varying levels of risk,
consistently achieving 99 - 100% closure rate timeliness.
Named the best resource for accurate privacy support to Privacy Office staff, Divisional Privacy Officers,
Divisional Privacy Coordinators and their business areas, including HCSC subsidiaries.
Acted as the Divisional Administrator, Subject Matter Expert, and trainer for the Compliance 360 application for
privacy.
Updated and published the HCSC Corporate and Departmental Privacy Policies and Procedures, training HCSC
Privacy Office staff and business owners as required.

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MELISSA DZADO-SWANSON

(219) 743-7315 Highland, IN

PRIVACY ADMINISTRATOR

20052007

Issued daily guidance and Annual Privacy Reviews (APRs) in support of corporate requirements and examined and
documented incidents with varying levels of risk. Validated compliance with federal and state regulations, and
defined corrective action and mitigation plans. Approved both standard and non-standard Business Associate
Agreements (BAA) in collaboration with Legal and other department leaders. Supported area users with training and
usage issues for the Compliance 360 application. Verified the inclusion and updating of privacy policies and
procedures and training on the intranet. Closely monitored disclosures, receipt of confidential communications, and
restriction requests.
KEY ACCOMPLISHMENTS:
Supported the conversion of the Tier Track software to the Compliance 360 application.
Owned and implemented the Consumer Notification business process (better known as the Breach Notification
Process).
SENIOR INTERNAL AUDITOR
19982005
Executed risk analysis and independent audits, including high exposure audits. Mentored multiple internal
operations to reach compliance with prescribed policies, adequate controls of financial and operating systems, and
adherence to corporate and regulatory guidelines. Communicated problems and recommended solutions to HCSC
management.
KEY ACCOMPLISHMENTS:
Facilitated and leveraged key relationships with senior managers and subsidiaries of HCSC.
Performed risk analysis and conducted independent audits, including high exposure audits, of various internal
operations to ensure compliance with prescribed policies, adequate controls of financial and operating systems,
and adherence to corporate and regulatory guidelines.
Presented issues and resolution recommendations to various levels of management within HCSC.
Developed and endorsed substantiating work papers detailing all findings, conclusions, and proposed actions for
improvement.
CITIBANK Chicago, IL 9/199710/1998

The consumer division of the financial services multinational Citigroup.


AUDITOR, ELECTRONIC FUND TRANSFER (EFT) SETTLEMENT
Scrutinized and audited wire transfers for the California marketplace. Documented and tracked audit exceptions.
Researched reconciled aged Federal Reserve items and any offsets in the main account.
KEY ACCOMPLISHMENTS:
Uncovered and resolved return and pending items against the main general ledger account.
Coordinated with external auditors, companies, and vendors.

Additional experience includes roles as Reporting Supervisor, Billing Assistant, and Purchasing Coordinator.

E DUCATION & C ERTIFICATIONS


Masters of Business Administration
PURDUE UNIVERSITY | Hammond, IN
Bachelors of Science in Organizational Management
CALUMET COLLEGE OF ST. JOSEPH | Hammond, IN
Associates of Science in Business Management
SALT LAKE COMMUNITY COLLEGE | Salt Lake City, UT
Certified HIPAA Professional, HIPAA Academy, 2011
Certified Internal Auditor, Institute of Internal Auditors, 2006

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