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VISHNU GOPALAKRISHNAN
Lecturer, DEPARTMENT OF MANAGEMENT
DEPARTMENT OF MANAGEMENT
DEPARTMENT OF MANAGEMENT
WITH
SPECIAL
REFERENCE
TO
UNITED
done
ACKNOWLEDGEMENT
This report is an outstanding prospect to convey my gratefulness to those many
people whose timely help and guidance went a long way in finishing this project work
from commencement to achievement.
First and foremost, I thank almighty for keeping me well and healthy for successful
completion of the project.
I would like to express my sincere thanks to Dr. Fr. PAUL KAITHOTUNGAL for
giving me an opportunity to do this project.
This project could not been completed without the able guidance and support of MR
VISHNU GOPALAKRISHNAN
Last but not the least would like to thank my friends, family members and all those
people who helped me for the completion and deeper understanding of the concept
Organizational Climate .Working on this project has proved to be an enlightening
experience for me.
ARUN KRISHNAN T
S
DECLARATION
I hereby declare that the project titled for "A Study on Organizational Climate with
special reference to United Breweries Ltd" is a bonafide work done by me after
detailed survey, necessary references and consultation during the period of my studies
in Naipunnya School of management in Kerala affiliated to Kerala university under
the guidance of Mr VISHNU GOPALAKRISHNAN, lecturer of Department of
management. The Contents of this Project was not lifted from any source and is
purely compiled from the honest work and effort from my side.
Place: Alappuzha
ARUN
KRISHNAN T S
Date:
TABLE OF CONTENTS
4
Chapter
Title
Page No.
Acknowledgment
List of Tables
List of Charts
Introduction
1.01 Scope of the study
1.02 Need and significance
1.03 Review of literature
1.04 Industry profile
1
8-23
INTREPRETATIONS
24-27
28-44
45-48
CONCLUSION
49
BIBLIOGRAPHY
LIST OF TABLES
Table
No.
Page No.
3.01
29
3.02
30
3.03
31
3.04
32
3.05
33
3.06
34
3.07
35
3.08
36
3.09
37
3.10
38
3.11
39
3.12
40
3.13
3.14
3.15
3.16
Whether the Employees think that they are better than other
workers in similar organizations
Types of Rewards
41
42
43
44
LIST OF CHARTS
Table
No.
3.01
Page
Title of charts
Performance in Current Environment
6
No.
29
3.02
30
3.03
31
3.04
32
3.05
33
3.06
34
3.07
35
3.08
36
3.09
37
3.10
38
3.11
39
3.12
40
3.13
3.14
3.15
3.16
Whether the Employees think that they are better than other
workers in similar organizations
Types of Rewards
41
42
43
44
CHAPTER: 1
INTRODUCTION
1.01Introduction
Human Resource is of Paramount importance for the success of any Organization It
is a source of strength and aid. Human resource is the wealth of an Organization
which helps it in achieving goals.
Human Resource Management is that process of management which develops and
manages the Human elements of an enterprise.HRM does not confine itself to the
8
selection of right type person on right jobs .It helps to develop a team spirit Where
Employees satisfy their aspirations by developing themselves and contributing to
the accomplishment of organizational goals.
Management tries to utilize all the sources of production in the best possible
manner. This can be achieved only when employees Co-operate in this task. Effort
should be made to motivate employees for contributing their maximum. This effort
of management will not bear fruit if employees are not encouraged to work more
this indicates the importance of Organizational Climate. If the Organization can
provide a favorable Work atmosphere by taking care of all the vital factors, it will
eventually result in better productivity and Goodwill.
The concept of organizational climate was formally introduced by the human
relationists in the late 1940s. Now it has become a very useful metaphor for thinking
about and describing the social system. Organizational climate is also referred to as
the situational determinants or Environmental determinants which affect the
human behavior.
Some persons have used organizational culture and organizational climate
interchangeably. But there are some basic differences between these two terms.
According to BOWDITCH AND BUONO, Organizational culture is connected
with the nature of beliefs and expectations about organizational life, while climate is
an indicator of whether these beliefs and expectations are being fulfilled.
that are perceived by the employees about their organizations which serves as a
major force in influencing their behavior. Thus, organizational climate in a broad
sense can be understood as the social setting of the organization.
10
work. Through this study it is possible to study, evaluate and bring about changes in
the existing organizational climate if there exists any problem.
If the employees are not happy, they would prefer to leave the organization and join
another organization which would provide them a better work environment and
climate. Organizational climate is the key factor which determines and controls the
employee turnover in an organization. Treatment of this concept with paramount
importance will definitely benefit the organization.
Limelight on the development of employee performance needs to be at the top
of every organizations agenda. A positive workforce climate is no longer seen as a
simply an attractive option; it is a business vital
11
REKHA NAIR (2006) in her study noted the increasing importance of workplace
climate on employee job satisfaction, creativity, motivation and retention.
Because of the importance of workplace climate, IBM made adjustments and set
best practices which in turn have helped the organization to stay on top. In between
organizational climate and company performance, employee plays an
important role because employees job satisfaction is highlighted as the mediator
between organizational climate and company performance (PATTERSON
ET.AL 2004).
12
Beer in India has been am import since the early 18 th century and brewed natively
since the late 1820s the first brewery in India was set up in kasuali, in the Himalaya
Mountains, near Shimla, in the late 1820s by the Englishman Edward Dyer Dyers
brewery produced Asias first beer called LION.
The Indian beer industry has been witnessing steady growth of 10%-17% per year
over the last ten years The rate of growth has increased in recent years, with volumes
passing 170 million cases during the 2008-2009 financial years With the average age
of the population on the decrease and income levels on the increase, the popularity of
the beer in the country continues to rise The quality of Indian beers was generally
considered below average in the past However, in the recent years craft brewers such
International Breweries pvt Ltd have entered the market with a focus on high quality
brewing As a result the quality of Indian beer has improved dramatically over the
past decade.
The Indian beer industry has witnessed a big change during the last five years The
industry was previously dominated by competition
controlled United Breweries Group and the Manu Chabbria controlled Shaw Wallace.
US bolstered its presence in the country in 1999 by creating sister company
Millenium Alcoveb, which produces beer brands like Zingaro and Sand piper Today,
this is a joint venture between the UB Group and Ravi jain, a friend of Mallya UBs
Kingfisher is the largest selling brand overall in the market
Domestic Industry
13
The beer and liquor market continuous to grow at an impressive rate even against an,
economic recession, the social stigma remains in a place, while manifests itself in
anti-growth state policies
However, Rs 60 billion organized beer and liquor industry has been growing at an
impressive rate In sharp contrast to the trend the world over, beer is losing ground to
hard liquor in India Amidst beers, the current trend is that larger beer is giving way to
strong beer Even as liquor manufacturers could hope to garner the people who are
shifting from beer to liquor, there is a vast country liquor market and a sizable grey
market to content with.
United breweries (UB), Shaw Wallace and McDowell (part of UB group) presently
dominate the liquor and beer market The market on its part is set to undergo a sea
change with the arrival of MNCS by The removal of quantitative restrictions (QRS)
A Brewery is a dedicated building for the making of, through beer can be made at
home, has been for much of beers industry A company that makes beer is called is a
brewery or a brewing company The diversity of size in breweries is matched by the
diversity of process, degrees of automation and kinds of beers produced breweries A
brewery is typically divided into distinct sections, with each section reserved for the
one part of the brewing process
The brewing industry is a Global business, Consisting of Several dominant
multinational
Companies
and
thousands
of
smaller
producers
known as
Microbreweries depending on size and region. More than 133 billion liters are sold
per day producing total global revenues of 294.4 billion USD as on 2006.
Structure of Industry
14
The brewery industry Consists of beer Manufacturing Companies like Belgium based
Anheuser-Busch, London based SA Bmiller (SAM.L), Heineken and Denmarks
Carlsberg have moved ahead of the rest of the part led by chinas Tsingtao Brewery in
5th place.
Budweiser Brewer AB-InBew had beer volumes of around 350 million hectoliters in
2009, well ahead of Miller Brewer SAB miller at just under 250 million, Heineken at
Hustover 200 million and Carlsberg around 125 million, while Tsingtao trailed at just
over 50 million hectoliters a year. In sixth place was north American Molson Coors
Brewing Co (TAP.N), While Mexicos GrupoModelo (GMODELOC.MX), Chinas
Beijing Yanjing Brewery Co ltd and Japanese Brewers Kirin Holdings Co Ltd and
Asahi Breweries Ltd made up the rest of the top 10.
Market Share
The Combined Market Share of top four Brewers grew from 22% by Volume in 1998
to nearly 50% in 2010.SAB miller has been talked of as a potential buyers for Molson
Coors, Australias Fosters, Efes , Turkeys largest Brewer though it might Find itself
in competition with Heineken .The market share of UB is 55% of the market and in
Kerala it is 79.9%.
Broad View of the Industry:
Mass Market beer Tastes like Soapy Water. People in Rich Countries are not drinking
enough beer. By volume sales feel in 2010 by 1.5% in US and 2.5% in Europe. Due to
the fall in quality and Taste the Customers have switched to other Beverages such as
Wine and Spirits.
UB GROUP
Industry: Conglomerate
Founded: 1857
Founder: Thomas Leishman
Head Quarter: UB City, Bangalore
Area Served: India
Chairman: VijayMallaya
Products: Brewery, Alcoholic Beverages, chemicals Engineering, IT, Airline and
Pharmaceuticals
Division: United Spirits Ltd, United Breweries Ltd, Mangalore Chemicals and
Fertilizers Ltd
Business Summary
The Indian Beer Market is at the Start of its Growth Trajectory with a Per Capita
Consumption of only about 1.5 liters. This is significantly below the Global average
per capita Consumption of 27 liters and other emerging markets such as China, Russia
etc. Beer accounts or about 32% of the Indian Beverage Market by Volume.Sales of
the Company have achieved a 6% on sales in the previous year under review.
Total Sales Volume has Reached 133 million Cases. The net sales of the year 2011-12
are 277 million. The increased sales have enabled the company to notch up market
share notch up a market share of 55% more than twice that of closest competitor. The
net turnover for the year 2013-14 is 37,007 million .manufacturing Expenses stood at
16,278million.Employee benefit expenses of the company Stood at 1882 million. This
Comprised 5.2% of Net sales. Selling and Brand Promotion Expenses -10,003
million.
Earnings beforeinterest, taxation, Depreciation and Amortization stood at Rs.4850
.Compared to Rs.4348 million in the previous year, there was an increase of 11.5%
.Profit before taxation is Rs. 2,176 million and profit after taxation is 1,264 million.
1.05Company Profile
16
History:
United Breweries or UB group is an Indian Conglomerate company headquartered in
Bangalore. It was established in the year 1826 by trading Company. Mr.Vittal mallaya
took over the UB group in year 1951. In early80s Dr.Vijay mallaya became the
Director of Mc Dowell and Company .In the year 1983 he became the chairman of
both UB group and McDowell. The company soon earned itself a reputation for
product development and marketing and marketing strategies .In 1987 the Company
shifted the Headquarters from Chennai to Bangalore. It also has Fully Fledged
technical Development center with research works being done in areas of product and
process developments.
The Logo:
The Pegasus, Which is the Symbol of UB found its place as the logo in 1940.Then ,
the Helladic horse associated with beer and Nectar in Greek Mythology carried a beer
case between the wings, Ostensibly because beer formed the core operations of the
group.Later the beer case was removed to represent the groups Multifaceted
Operations.
Quality statement:
They constitute a large, Global group based in India. They associate with World
leaders in order to adopt technologies and processes that it will enable a leadership
position in a large spectrum of activities. They are focused on assuming leadership in
all their target Markets .The seek to be the most preferred employer where ever they
operate. They recognize that their organization is built around people who are their
most valuable asset. They commit themselves to the ongoing mission of achieving
scientific excellence.
The UB group is one of the largest Companies in India with a Widespread network of
24 countries and Widely Diversified and well balanced portfolio of business activities.
The UB group maintains market leadership its traditional lines of business planning
alcoholic beverages,
Spirit and life sciences. The group objective is to position itself as the leader in each
of its field of activities.
Unit Cherthala:
17
18
United Breweries, Cherthala main deals with the production of Beer. Kingfisher is an
Indian beer brewed by United Breweries Group, Bangalore. The brand was launched
in 1978. With a market share of over 36% in India, it is also available in 52 other
countries.The Heineken Group holds 37.5% equity shares in United Breweries Ltd.
Kingfisher was ranked 74th among India's most trusted brands according to the Brand
Trust Report 2012, a study conducted by Trust Research Advisory. In the Brand Trust
Report 2013, Kingfisher was ranked 102nd among India's most trusted brands and
subsequently, according to the Brand Trust Report 2014, Kingfisher was ranked 198th
among India's most trusted brands.
During the years 2009 through 2015, United Spirits (USL) / Diageo exited all noncore investments in United Breweries and sold 850,000 INR shares to Heineken,
which will now give it leverage to managing affairs of India's largest beer producer.
USL sold 3.21% shares for Rs 872 core in a block trade. The shares were sold at Rs
1,030 apiece, a slight premium to Tuesday's closing price of Rs 1,014.10. As of July
2015, Heineken's stake in United Breweries (UB) has increased from 39% to 42.1%.
This deal will give Heineken an upper hand over Vijay Mallya in running the
company.
19
20
B. Secondary Objectives
To analyze and find out the Existing Problems in the current Climate.
21
a. Primary data
The primary data are those which are collected as fresh for the first time and thus
happen to be original in character The primary data were collected directly from
employees with structured questionnaire This questionnaire consist of 16 questions,
which includes open ended, close ended and rating scale has also been adopted
Pilot study
Before collecting the primary data using questionnaire, the pilot has been conducted
on 10 respondents to find out the relevant of the questions are then framed in logical
manner and irrelevant once are screened out Thus well-structured questions are used
for collection of data from the employees
b. Secondary data
The secondary data are those which have already been collected by someone eels and
which have already passed through the statistical process the secondary data were
collected through company records and magazines, journals and from internet
Tools used
Questionnaires were adopted for collecting the primary data and simple percentage
analysis were adopted for analyzing the data
Limitations of the Study :
1. The employees were a bit hesitant to reveal the negative aspects in spite of the
confidence given to them that study is meant for academic purpose and the personal
details will maintained in total confidence.
2. Due to shortage of time the sample size is limited to only 100.
3. The information provided by the respondents is spontaneous and they may not
be consistent.
22
23
CHAPTER: 2
Theoretical Concepts Relevant to study
24
25
26
General Perception:
2.
3.
4.
Enduring Quality:
5.
Multi-Dimensional Concept:
27
CHAPTER: 3
28
Table3.1:
Performance in Current Environment
Response
Very High
High
Medium
Low
Very Low
Total
Number of Respondents
23
27
22
12
16
100
29
Percentage
23%
27%
22%
12%
16%
100
Chart 3.1:
16%
Very High
23%
High
12%
Medium
Low
27%
22%
Very Low
Interpretation:
From the Above table it can be interpreted that more than 50% of the employees are
satisfied with their performance in the current Environment
Table 3.2:
Opinion about Current Work Environment
Response
Number of Respondents
Percentage
Highly Satisfied
12
12
Satisfied
20
20
Neutral
24
24
Dissatisfied
30
30
Highly Dissatisfied
14
14
Total
100
100
Chart 3.2 :
30
14%
Highly Satisified
12%
Satisified
20%
30%
Neutral
Dissatisified
24%
Highly Dissatisified
Interpretation:
From the table it can be interpreted that more than 34% of the Employees are Either
Dissatisfied or highly Dissatisified.32% of the employees are satisfied and 24 % of
the employees are unsure about their opinion.
Table 3.3:
Opinion on Welfare activities Conducted by the Organization
Response
Number of Respondents
Percentage
Highly Satisfied
19
19
Satisfied
22
22
Neutral
10
10
Dissatisfied
29
29
Highly Dissatisfied
20
20
100
100
Chart 3.3:
31
Highly Satisified
Satisified
Neutral
19%
20%
Dissatisified
22%
29%
Highly Dissatisified
10%
Interpretation
From the above table, it can be noted that Majority of the employees are Dissatisfied
with the Welfare activities in the organization
Table 3.4:
Opinion about Health and Safety Programs
Response
Number of Respondents
Percentage
Highly Satisfied
11
11
Satisfied
19
19
Neutral
10
10
Dissatisfied
35
35
Highly Dissatisfied
25
25
Total
100
100
Chart 3.4:
32
Neutral
11%
19%
10%
35%
Dissatisified
Highly Dissatisified
Interpretation:
From the above table it can be interpreted that majority of the employees are
Dissatisfied ( more than 60%) with the current health and safety Programs. 19 % are
satisfied ,11% are highly satisfied and the remaining 10 % are unsure about their
opinion.
Table 3.5:
Opinion about Health and Safety Equipments Provided by the Company
Response
Number of Respondents
Percentage
Highly Satisfied
13
13
Satisfied
15
15
Neutral
22
22
Dissatisfied
24
24
Highly Dissatisfied
26
26
Total
100
100
Chart 3.5:
33
Highly Satisified
26%
Satisified
13%
15%
24%
22%
Neutral
Dissatisified
Highly Dissatisified
Interpretation:
From the above table , it can be interpreted that50% of the employees are dissatisfied
with the health and safety Equipments Provided by the Company.
Table 3.6:
Level of satisfaction of employees with the current working hours.
Response
Number of Respondents
Percentage
Highly Satisfied
30
30
Satisfied
35
35
Neutral
20
20
Dissatisfied
12
12
Highly Dissatisfied
Total
100
100
34
Chart 3.6:
Sales
Highly Satisified
12% 3%
30%
Satisified
Neutral
20%
Dissatisified
Highly Dissatisified
35%
Interpretation:
It can be Interpreted from the Table given above that majority of the employees are
satisified with the Current Working hours.
Table 3.7:
Opinion on interpersonal Relationship with other workers
Response
Number of Respondents
Percentage
Highly Satisfied
22
22
Satisfied
42
42
Neutral
Dissatisfied
16
16
Highly Dissatisfied
15
15
Total
100
100
Chart 3.7:
35
22%
16%
Satisified
Neutral
Dissatisified
5%
Highly Dissatisified
42%
Interpretation:
From the above table, It is noted that 22% of employees are highly satisfied , 42% of
the employees are satisfied , 5% of Employees are unsure about their opinion ,16 % of
the employees are dissatisfied and 15% of the employees are highly dissatisfied with
the inter personal Relationship with Co-workers.
Table 3.8:
Opinion about Relation with Supervisors
Response
Number of Respondents
Percentage
Highly Satisfied
10
10
Satisfied
11
11
Neutral
20
20
Dissatisfied
39
39
Highly Dissatisfied
20
20
Total
100
100
Chart 3.8:
36
10%
Satisified
11%
20%
39%
Neutral
Dissatisified
Highly Dissatisified
Interpretation:
From the above table, It is noted that 10% of employees are highly satisfied , 11% of
the employees are satisfied , 20% of Employees are unsure about their opinion ,39 %
of the employees are dissatisfied and 20% of the employees are highly dissatisfied
with their Relation with supervisors.
Table 3.9:
Opinion about the Relationship with Management
Response
Number of Respondents
Percentage
Highly Satisfied
11
11
Satisfied
18
18
Neutral
12
12
Dissatisfied
37
37
Highly Dissatisfied
22
22
Total
100
100
Chart 3.9:
37
22%
Highly Satisified
11%
18%
12%
37%
Satisified
Neutral
Dissatisified
Highly Dissatisified
Interpretation:
From the table it can be interpreted that Majority of the Employees are dissatisfied
with their current relationship with management (59%).29% are satisfied and
remaining 12 %are unsure about their opinion.
Table 3.10:
Whether the employees are free to express their opinions on Decision making
process.
Response
Number of Respondents
Percentage
Yes
65
65
No
35
35
Total
100
100
Chart 3.10:
38
Whether the employees are free to express their opinions on Decision making process.
Yes
No
35%
65%
Interpretation:
65 % of the Employees have the opinion that they are free to express their opinions
whereas 35% are of the opinion that they do not have the freedom to express their
opinions.
Table 3.11:
Whether the Company considers the Views and Opinions
Response
Number of Respondents
Frequently
15
15
Sometimes
45
45
Never
40
40
39
Percentage
Total
100
100
Chart 3.11:
15%
Frequently
Sometimes
40%
Never
45%
Interpretation:
15% of the employees says that the organization considers the Views and opinions of
the Employees, 45 % feels that the Organization Considers their views sometimes and
40% feel that Organization never Considers their views and opinions.
Table 3.12
Opinion on the recognition provided by the Organization
Response
Number of Respondents
Percentage
Yes
35
35
No
65
65
Total
100
100
Chart 3.12:
40
Yes
35%
No
65%
Interpretation:
35 % of the Employees feel that the Organization gives Recognition to them and 65%
are of the opinion that they do not get any kind of Recognition for their Work
Table 3.13:
Whether the Employees think that they are better than other workers in similar
organizations
Response
Number of Respondents
Percentage
Yes
82
82
No
18
18
Total
100
100
Chart 3.13:
41
Whether the Employees think that they are better than other workers in similar organisations
18%
Yes
No
82%
Interpretation:
82% of the employees think that they are better and 18% think they are not better
when it comes to Competence with Employees in similar organization.
Table 3.14:
Types of Rewards Received by the Employees
Response
Number of Respondents
Monetary
73
73
Non-Monetary
27
27
Total
100
100
Chart 3.14:
42
Percentage
27%
Monetary
Non-Monetary
73%
Interpretation:
73% of the Employees say that they get Monetary Rewards and 27% says that they
get non-monetary Rewards.
Table 3.15:
Level of Satisfaction With the Current Benefits Provided by the Organization
Response
Number of Respondents
Percentage
Highly Satisfied
12
12
Satisfied
19
19
Neutral
10
10
Dissatisfied
32
32
Highly Dissatisfied
27
27
Total
100
100
43
Chart 3.15:
Sales
27%
Highly Satisified
12%
19%
10%
32%
Satisified
Neutral
Dissatisified
Highly Dissatisified
Interpretation:
Majority of the employees( 59%) are not satisfied with the current benefits provided
by the Organization.. 31% are satisfied with the benefits and remaining 10% are
unsure about their opinion.
Table 3.16:
Level of satisfaction with the current Organizational climate
Response
Number of Respondents
Percentage
Highly Satisfied
17
17
Satisfied
13
13
Neutral
Dissatisfied
46
46
Highly Dissatisfied
19
19
Total
100
100
44
Chart 3.16:
Satisified
17%
13%
5%
46%
Neutral
Dissatisified
Highly Dissatisified
Interpretation:
From the above table, It is noted that 17% of employees are highly satisfied, 13% of
the employees are satisfied, 5 of Employees are unsure about their opinion, 46 % of
the employees are dissatisfied and 19% of the employees are highly dissatisfied with
the Current Environment provided by the Organization.
45
Chapter: 4
Findings of the Study
46
From theopinions of the Employees it was found out that the outdated
machinery is causing reduction in their Productivity.
Majority of the Employees are not satisfied with the Current Work
environment, the Welfare activities and the safety programs in the
Organization.
Majority of the Employees are not satisfied with their relationship with their
Colleagues and Supervisors.
From the Opinion of Employees it was noted that there are frequent disputes
between the management and the Employee union.
From the opinion of Employees it was also noted that the Organization doesnt
give importance to the opinions and of Employees.
Though the Employees have necessary Skills and are competent enough to
deliver the best Performance, The policies and decisions taken bythe
management is leading to the Deterioration of the Climate inside the
Organization
Though there are no major problems between the employees and superiors, it
was noted from the opinion of employees that the relation which exists
between the 2 parties are strictly based on terms and conditions.
4.2 Suggestions:
47
The safety Equipments must also be replaced and safety Drills must be
Organized From time to time in order to ensure the safety of Employees.
Hostile behavior between the superiors and their employees can never help
in the growth of the organization and it must be seen that this issue is
addressed by giving it the at most importance.
4.3 Conclusion:
Organizational climate is a factor which cannot be ignored by the Companies. A good
Organizational climate would result in Exponential Growth and a bad organizational
climate may result in the Destruction of the entire business.
Organizational Climate is an interesting concept which has received much attention in
the past and is sure to never go out of fashion anytime in the near future. By taking
48
care of the Organizational climate many of the Problems which may normally occur
in an organization can be averted.
From this study we can conclude that the Organization has several problems which
includes Disgruntled employees and complaints regarding the welfare activities and
incentive programs. Suggested measures may be adopted to improve the situation and
provide a good Organizational Climate
BIBLIOGRAPHY:
Books:
Kothari
CR
Research
Methodology,
Methods
and
Techniques,
Websites:
www.Businessdictionary.com
www.Blackwellreference.com
Journals:
Company Documents Related to United Breweries
Annual Report of United Breweries Limited
Study Reports on United Breweries Limited
AUTONOMY:
6. What is your level of satisfaction with the Working hours?
A. Highly Satisfied ( ) B. Satisfied ( ) C. Neutral ( ) D. Dissatisfied ( ) E.
Highly Dissatisfied ( )
7. What is your opinion on Interpersonal Relationship With others?
A. Highly Satisfied ( ) B. Satisfied ( ) C. Neutral ( ) D. Dissatisfied ( ) E.
Highly Dissatisfied ( )
8. Relation with Supervisors?
A. Highly Satisfied ( ) B. Satisfied ( ) C. Neutral ( ) D. Dissatisfied ( ) E.
Highly Dissatisfied ( )
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REWARDS:
14. What type of Rewards do you receive?
A. Monetary ( ) B. Non Monetary ( )
15. Are you satisfied with the Current Benefits provided by the
Organization?
A. Highly Satisfied ( ) B. Satisfied ( ) C. Neutral ( ) D. Dissatisfied ( ) E.
Highly Dissatisfied ( )
16. Are you satisfied with the Existing Organizational Climate?
A. Highly satisfied ( ) B. Satisfied ( ) C. Neutral ( ) D. Dissatisfied ( ) E.
Highly Dissatisfied ( )
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