1.

ABCDE-

Human communication is beneficial for:

Exchange ideas and understand others perspectives
Augment self-experience
Enlargement of your knowledge
All of the above
None of the above

ABCDE-

Verbal communication refers to:

The content of your message
The choice of words and its arrangement
The eye contact
Both A and B
All of the above

ABCD-

The Para-verbal communication refers to all the following ECXEPT:

How we say what we say
The tone of the voices
Gesture and the posture
Pacing and volume of voices

ABCDE-

The components of the communication is used in order to:

Send and receive clear concise messages
Allow good listening with psychological involvement with speaker
Give all respect even though you disagree with other
Both A and B
All of the above

ABCDE-

Which of the following words doesnt create defensive mindset?

Critical
Shouting
Encouragemental
Accusatory
None of the above

ABCDE-

Sending effective messages requires all the following EXCEPT:

State our point of view briefly and succinctly
Use short conversation
Use youth slang
Avoid sound like words
None of the above

ABC-

Which of the following express about full attention to the speaker?

Learning gently towards the speaker
Maintaining an open posture with arms and legs uncrossed
Appropriate head nodding, facial expressions

2.

3.

4.

5.

6.

7.

DE-

All of the above

None of the above

ABCDE-

Which of the following are communication barriers?

Criticizing and blaming
Poor personal care
Excessive fidgeting with materials
Both A and C
All of the above

ABCDE-

Active listening consists which of the following tools?

Focusing on what the other person says
Assessing the way the other person communicate
Conveying an open, relaxed and unhurried attitude
All of the above
None of the above

8.

9.

10.
AB-

11.
often
AB-

Silent message is the primary way that we communicate emotions

True
False

In the Para-verbal communication, when we are feeling defensive, our speech is

abrupt
True
False

12.
AB-

The eyes are particularly expressive in happiness, sadness or anger

True
False

13.
AB-

Inconsistency creates a back of trust, resistance and confusion

True
False

MATCH:
14.
15.
16.
AB-

Words sounding the same .

Raising the hands and then letting them fall
Frequent throat clearing
Ambiguity
Hopelessness

C-

Disagreement

ABCDE-

Anticipation
Anger and threat
Feeling of flexibility
Fear
Sadness

17.
ABCDE-

In order to receive an effective message, which of the following in not necessary?

Source
Channel
Recipients
Feed back
None of the above

18.
ABCDE-

Which of the following is not required for effective listening?

Understand another human being
Respect and acceptance
High level of concentration and energy
Explore your own thoughts and agendas
Suspend judgment, evaluation, and approval in an attempt to

19.
ABCDE20.
ABCDE-

Effective attending does not include which of the following?

Appropriate body movement
Eye contact
Posture of involvement
Questioning
None of the above
Regarding, Paraphrasing, select the non-correct statement
It is a concise statement of the content of the speaker message
The paraphrase should be in the listeners own words
It conveys understanding of the feeling
All the above
None of the above

21.
A-

Which of the following are non-verbal communication barriers?

Criticizing, blaming, shaming and shouting

BCDE-

Poor personal care

Excessive fidgeting with materials
Both A and C
Both B and C

MATCH
22.
23.
24.
ABCDE-

The use of jargon ..

Words sounding the same .
A lack of supervision or training .
Linguistic ability barrier
System design barrier
Physical barrier
Physiological barrier
Ambiguity of words barrier

True or False
25.
Sifting quietly with hands loosely means a feeling of non-interest
ATrue
B- False
26.
A posture of arms crossed on the chest means a feeling of flexibility
ATrue
B- False
27.
Para-verbal communication means what we say something
ATrue
B- False
28.
Listening is a combination of hearing and psychological involvement
ATrue
B- False
29.
Effective attending express our understanding while fully attending is a careful
balance of alertness and relaxation
ATrue
B- False
30.
Summarizing is a statement of the main ideas and feelings
ATrue
B- False
31.
Questioning listener asks closed ended questions
ATrue
B- False
32.
Effective attending including questioning
ATrue
B- False