WOR501B

Assessment Task - Written

2015 Semester 2 - Term 3

ASSESSMENT INSTRUCTIONS

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WOR501B
Assessment Task - Written
2015 Semester 2 - Term 3

ASSESSMENT INSTRUCTIONS

Version 1.0 Dated 21 May 2014

This form is a controlled document and becomes uncontrolled when downloaded or reproduced

Page 2 of 27

WOR501B
Assessment Task - Written
2015 Semester 2 - Term 3

ASSESSMENT INSTRUCTIONS

Version 1.0 Dated 21 May 2014

This form is a controlled document and becomes uncontrolled when downloaded or reproduced

Page 3 of 27

WOR501B
Assessment Task - Written
2015 Semester 2 - Term 3

ASSESSMENT INSTRUCTIONS

Version 1.0 Dated 21 May 2014

This form is a controlled document and becomes uncontrolled when downloaded or reproduced

Page 4 of 27

WOR501B
Assessment Task - Written
2015 Semester 2 - Term 3

ASSESSMENT INSTRUCTIONS

Version 1.0 Dated 21 May 2014

This form is a controlled document and becomes uncontrolled when downloaded or reproduced

Page 5 of 27

WOR501B
Assessment Task - Written
2015 Semester 2 - Term 3

ASSESSMENT INSTRUCTIONS

Version 1.0 Dated 21 May 2014

This form is a controlled document and becomes uncontrolled when downloaded or reproduced

Page 6 of 27

WOR501B
Assessment Task - Written
2015 Semester 2 - Term 3

ASSESSMENT INSTRUCTIONS

Version 1.0 Dated 21 May 2014

This form is a controlled document and becomes uncontrolled when downloaded or reproduced

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WOR501B
Assessment Task - Written
2015 Semester 2 - Term 3

ASSESSMENT INSTRUCTIONS

Version 1.0 Dated 21 May 2014

This form is a controlled document and becomes uncontrolled when downloaded or reproduced

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WOR501B
Assessment Task - Written
2015 Semester 2 - Term 3

ASSESSMENT INSTRUCTIONS

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WOR501B
Assessment Task - Written
2015 Semester 2 - Term 3

ASSESSMENT INSTRUCTIONS

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WOR501B
Assessment Task - Written
2015 Semester 2 - Term 3
Instructions to Students

This assessment is divided into two parts; all activities must be completed with Microsoft Word or another compatible word-processing
program, using the templates supplied.
Part 1: Training Needs Self-assessment
Use template Training Needs Self-assessment.
Complete the Oliver Trading Training Needs Self-Assessment. Make sure you refer to your job description and the feedback you received on
your Assessment Task 2 Research and develop work goals, plans and performance measurement strategies.
Part 2: Personal and Professional Development Plan
Use template Table A: Personal and Professional Development Plan
Identify areas where your job performance could be improved (includeskills and knowledge or experience).
Incorporate into response:
o Your completed Training Needs Self-Assessment.
o The feedback from your Performance Feedback Reports (Assessment task 2)
What learning activities could you undertake to improve your personal and professional performance? Include details of learning activities as
Attachment A.
.
Use template Table B: Networking Plan
o Research some ways you could include networking activities in your professional development plan.
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WOR501B
Assessment Task - Written
2015 Semester 2 - Term 3
o Make a list of at leastfour networking activities you could participate in, and describe how each activity would contribute to your
professional development. Make note of any costs associated with you chosen networking activity, including whether they will require
you to be absent from work.
o Include evidence of your research as Attachment B.
Individual reflection - Attachment C
o Develop your own individual electronic personal calendar.
o Reflect on how this time management tool can assist you to meet your goals. Include discussion onhow you can maintain an
appropriate work life balance and ensure stress is effectively managed and health is attended to.
o How can you serve as a positive role model in the workplace through personal work planning and organisation?

Range and Conditions of Assessment

This assessment requires the student to have access to resources in the workplace, or involvement in a community organisation e.g. scouts,
volunteer organisations, church groups etc., or a simulated environment as per the resources provided such as Oliver Trading.

Evidence Required to be Submitted

All assessment tasks must be completed and submitted, according to the details included in the section above, Instructions to Students.
Marking Criteria to Achieve a Satisfactory Result
For more information, refer to the Marking Criteria.

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WOR501B
Assessment Task - Written
2015 Semester 2 - Term 3
Part 1: Training Needs Self-assessment

Part 1: Training needs self-assessment

TRAINING NEEDS SELF-ASSESSMENT

Employee details
Name

Position

Departmen
Sales
t

Contact No.

Restaurant Manager

Instructions:
Complete this Training Needs Self-Assessment by yourself prior to your annual
performance review.
1

Read the entire document first. There are seven major work areas identified on
pages 2-4. For each work area, reflect on the requirements of your job in relation
to the area and note the major task/knowledge requirements of your position.
There is also an area on page 5 to record your needs in relation to any additional
specialist skills required in your job role.

Assess your current level of skill/knowledge relating to the skills/knowledge listed

by you in each major work area.

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WOR501B
Assessment Task - Written
2015 Semester 2 - Term 3
3

Where you can identify that your skills/knowledge are less than those required for
your position, tick the box TrainingRequired.

Where training is required, give an indication of how soon the training should
occur
1 Immediately 2 In the next three months 3 In the next six months
Take this completed self-assessment with you when you meet with your Department
Manager/Supervisor to discuss your annual performance review. When you have
come to an agreement on your training needs and priorities as a result of the
performance review, you and your Department Manager/Supervisor should sign at the
bottom of this page.
Employee:

Department Manager/Supervisor:

Signature
_______________________

Signature John. C
________________________

_____/_____/____

Date

Date

___16__/____9_/_2015___

TRAINING NEEDS SELF-ASSESSMENT (PAGE 2)

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WOR501B
Assessment Task - Written
2015 Semester 2 - Term 3
Customer Service

Briefly note the areas of skill/

knowledge required in customer
service for your position

Good communication and

interpersonal skills- essential for
excellent customer service skills

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How soon is
training
Assess your current level of skill required?
and state if you consider training 1 Immediately
is required
2 In the next 3
(Tick appropriate boxes.)
months
3 In the next 6
months
B
a
s
i
c
Advance
Training
d
Training priority
required
level
l
e
v
e
l

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WOR501B
Assessment Task - Written
2015 Semester 2 - Term 3

Good business skills and

knowledge of consumer trends
and patterns

The ability to remain calm under

pressure

The ability to use own initiative

The ability to work

independently while maintaining
Team-leading skills

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WOR501B
Assessment Task - Written
2015 Semester 2 - Term 3
Computing

Briefly note the major areas of

skill/ knowledge required in
computing for your position

Quantitative analysis
Statistics study
Algorithms/ Graphics

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How soon is
training
Assess your current level of skill required?
and state if you consider training 1 Immediately
is required
2 In the next 3
(Tick appropriate boxes.)
months
3 In the next 6
months
B
a
s
i
c
Advance
Training
d
Training priority
required
level
L
e
v
e
l

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WOR501B
Assessment Task - Written
2015 Semester 2 - Term 3
Graphs/ Spreadsheets
analysis

Data browsing/ Internet

research skill

TRAINING NEEDS SELF-ASSESSMENT (PAGE 3)

Business Communication (Written and oral)

Briefly note the major areas of skill/

knowledge required in business
communication for your position

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Assess your current level of skill and

state if you consider training is
required
(Tick appropriate boxes.)
B
a
s
i
c
Advanced
Training
level
required
L
e
v
e
l

How soon is
training required?
1 Immediately
2 In the next 3 months
3 In the next 6 months

Training priority

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WOR501B
Assessment Task - Written
2015 Semester 2 - Term 3
Tact and diplomacy

Good numeracy skills

Business Knowledge/Acumen

Good interpersonal skills

Problem-solving skills

Workplace Health and Safety

Briefly note the major areas of skill/

knowledge required in workplace
health and safety for your position

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Assess your current level of skill and

state if you consider training is
required
(Tick appropriate boxes.)
B
a
s
i
c
Advanced
Training
level
required
l
e
v
e
l

How soon is
training required?
1 Immediately
2 In the next 3 months
3 In the next 6 months

Training priority

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WOR501B
Assessment Task - Written
2015 Semester 2 - Term 3
Legal Knowledge

Compliance standard/ benchmark

Safety culture knowledge

Communication skill

Equipment / Hardware knowledge

TRAINING NEEDS SELF-ASSESSMENT (PAGE 4)

Finance
Briefly note the major areas of skill/
knowledge required in finance for your
position

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Assess your current level of skill and

state if you consider training is
required
(Tick appropriate boxes.)

How soon is
training required?
1 Immediately
2 In the next 3 months
3 In the next 6 months

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WOR501B
Assessment Task - Written
2015 Semester 2 - Term 3
B
a
s
i
c
l
e
v
e
l

Advanced
level

Training
required

Training priority

Asset Management

Risk analysis and mitigation

Budgeting
Financial Planning/ Forecasting

ROI analysis/ Opportunity cost

analysis

Leadership and Team Building

Briefly note the major areas of skill/
knowledge required in leadership and
team building for your position

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Assess your current level of skill and

state if you consider training is
required
(Tick appropriate boxes.)

How soon is
training required?
1 Immediately
2 In the next 3 months
3 In the next 6 months

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WOR501B
Assessment Task - Written
2015 Semester 2 - Term 3
B
a
s
i
c
l
e
v
e
l

Advanced
level

Training
required

Training priority

Planning

Delegating
Organizational skill

Motivating and Inspiring/ Examplesetting

Supervision and reinforcement

TRAINING NEEDS SELF-ASSESSMENT (PAGE 5)

Specialist Skill Areas (Skills not covered in previous major work areas)
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WOR501B
Assessment Task - Written
2015 Semester 2 - Term 3

Briefly note the areas of specialist skill/

knowledge required for your position

Inventory Management

Food- trend/ Habit analysis

Service standard

Assess your current level of skill and

state if you consider training is
required
(Tick appropriate boxes.)
B
a
s
i
c
Advanced
Training
level
required
l
e
v
e
l

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1 Immediately
2 In the next 3 months
3 In the next 6 months

Training priority

Multi-tasking
Cultural factors

How soon is
training required?

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WOR501B
Assessment Task - Written
2015 Semester 2 - Term 3

Training/development required

Training priority
1 Immediately
2 In the next 3 months
3 In the next 6 months

Financial

Management

Customer service

Business Development

Communication
3

Part 2: Personal and Professional Development Plan

Table A: Personal and Professional Development Plan
Personal & Professional Development Plan
Name:
Identified gaps:
o What skills, knowledge or experience do I
need to develop?

Date: 16/09/2015
What learning activities will I undertake? Who can help me to learn
these skills and knowledge?
(Include name, provider, location & fees etc. if applicable. Provide evidence
as a attachment)

Communication
Business skill

When will I achieve

this?

What resources or support do

I need?

Online course-Courseera (Free)

2016
(estimated)

Financial and academic

Business diploma- tafe Queensland and online course

2016

Financial and academic

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WOR501B
Assessment Task - Written
2015 Semester 2 - Term 3
(estimated)
Financial Knowledge

Business school (undecided) and Courseera (Free)

2016
(estimated)

Financial and academic

Computing skill

Courseera (Free)

2015
(estimated)

Hardware and financial

Management

Business school (undecided) and Courseera (Free)

2016
(estimated)

Financial and academic

Planning

Business school (undecided)

2016
(estimated)

Financial and academic

Marketing

Business school (undecided)

2016
(estimated)

Financial and academic

Table B: Networking Plan

Networking Plan
Networking Activity

Professional Development Goal

Cost
Is there a cost
associated with this
activity?
Yes

Building relations
Business meets

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WOR501B
Assessment Task - Written
2015 Semester 2 - Term 3
Informal meets

Building rapport and being more communicative

Yes

Inter-personal interactions with stakeholders

Building assertiveness and clarity in communication

No

Online Presence

Creating a buzz about the business and organization

Yes

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BSBWOR501B
Assessment Task - Written
2015 Semester 2 - Term 3
ASSESSMENT SUMMARY
Student Name

Student Number

Qualification Code & Name

Stream / Specialisation

BSB50207 Diploma of Business

Work effectiveness

Unit/s of Competency Code

Unit/s of Competency Name

BSBWOR501B

Manage Personal work priorities & professional development

Assessment Task Number

Assessment Name

3 of 3

Assess training needs and plan professional development

DUE: Week 9 / Wb.07 SEPT

Student Declaration
I declare that this assessment is my own work. Any ideas and comments made by other people have been acknowledged as references. I understand that if
this statement is found to be false, it will be regarded as misconduct and will be subject to disciplinary action as outlined in the TAFE Queensland Student
Rules. I understand that by me emailing this assessment item, I agree to this Declaration in lieu of a written signature.

Student Signature

Date
//20

MARKING CRITERIA
Attempt

Result

1st Attempt
2nd Attempt
Supplementary (apprentice / trainees only)

Satisfactory
Satisfactory
Satisfactory

Date
//20
//20
//20

Unsatisfactory
Unsatisfactory
Unsatisfactory

1st
Attempt
S
U

Did the student satisfactorily:

1.
2.

3.

4.

2nd
Attempt
S
U

Complete all sections of the Training Needs Self-assessment according to the instructions? Provide
responses which indicated that they understood the activity and comment on their own skills and knowledge?
Provide realistic and appropriate professional development opportunities which demonstrated an
understanding of their current and future career needs? Did their professional development plan align with
their stated career path?
Identify a range of networking activities appropriate to their current and future career needs; articulate the
personal and professional outcomes they anticipated from the activity; and enumerate any costs associated
with the activity?
Individual reflection includes:
Own individual electronic personal calendar& time management tools
Work life balance &stress
Positive role model in the workplace through personal work planning and organisation

Reasonable Adjustment applied to assessment(if yes record details)

No

Yes

Details:

Assessor Name

Assessor Signature

Sue Kearns / Brenda Christiansen

Summary of Feedback / Action Plan

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