Angel Schmermund, BOCPD

Cell 228-334-2878 email SCHMERMUND5.AS@GMAIL.COM

I am an office manager with over 16 years experience in an office
environment from a very small family owned office to large corporately run
medical office. I am experienced with all avenues of daily business
operations including all clinical aspects of patient care within my scope of
practice.
Professional Strengths
Resolving patient complaints
Maintaining vendor rep relationships
Price
negotiations
Insurance verification
Customer Service
HCPCS
& ICD10
Prior Authorizations
Purchase agreements for hospital orders Workmans
comp auths
Clinical software training & assistance
Medical Knowledge & Terminology
Scheduling appointments
Assisting Practitioners with patients Aiding/educating coworkers with any tasks needed
Chart Audits
Medicare LCD education and implementation

Professional Experience
Clinical Office Manager/Board Certified Pedorthist
Patton Medical Of The Gulf Coast
January 2011- Current
I oversee the daily medical office operations at an orthotic & prosthetic clinic. I am
responsible for processing all new referrals including reviewing the patient diagnosis to
insure he or she is treated by the appropriate practitioner. I familiarize myself with each
patient to insure he or she receives the best possible resolution for their situation and help
implement to best plan of care for each patients need. With the patients permission I
communicate with the family and his or her practitioner so everyone is on the same page
supporting the patient through his and her process to healing. I address patient issues
brought to my attention often by family members to assist through difficult and often
stressful times due to failing health or health challenging occurrences.

Responsible for obtaining accurate medical information from the patients

physician including Rxs and Clinic notes to support the medical need of
services
Insurance verification and prior authorizations including workmans comp. I
am very familiar with all aspects of health insurance including how to explain
a deductible, coinsurance and out of pocket as well as detail specific benefits
to a patient in a way that is easily understandable & not confusing.
Oversee all ordering and returns of inventory for the office as well as patient
equipment/supplies
Evaluating patients including measuring for custom and off the shelf items
Rxd by phsyicians. I see a broad range of patients from ER, SICU, MICU,

Ortho, Neuro, Wound Care and much more. I evaluate patients prior to
surgery as well as after for orthotic service needs.
Conducting evaluations on all diabetic patients including custom and non
custom fitting for shoes and orthotic devices
Preparing and reviewing all charts for billing
Answering any patient questions about charges billed to insurance and or
EOB related questions

Customer Service Rep/ Insurance verification Clerk

Grace Healthcare
September 2006- January 2011
I worked in the customer service department answering phone calls, processed all patient
insurance verifications including precerts, workmans comp authorizations and out of
network price negotiations. I was eventually placed in a position where I implemented a call
system for the patients who were eligible to receive services routinely such as diabetic
supplies, cpap supplies, enteral nutrition etc

Reception to Office Manager

Coyote Computer Repairs & Service
January 2000- August 2005
This was my familys computer repair business. I started working with my parents as
an after school job cleaning the office, answering phones, helping organize the
repair area and front desk. As the business grew I was given more responsibility and
over time became responsible for processing customer repair tickets, customer call
backs, maintaining a cash drawer as well as daily deposits and bank runs. I
maintained inventory of our stock as well as assisted with accounts receivable and
accounts payable

Education
MGCCC- 2 year associates degree in Psychology
William Carey University- Incomplete. 2 trimesters of study completed at this time
Certifications
BOCPD- Board Certified Pedorthist nationally recognized through the BOC
Certificate number: C51968
Certified through December 2017
AFAA- Aerobic and Fitness Association of America- Primary Indoor Cycling
Instructor
Certificate number: 183348
Certified through December 2018
American Red Cross- CPR/AED

Certificate number: GU0084

Certified through December 2018

Letters of recommendation available upon request