Beruflich Dokumente
Kultur Dokumente
1. Role
The role of a team leader/manager is to undertake assigned work and manage relevant
processes, people and or projects.
The team leader/manager will manage people either directly or indirectly to deliver the
agreed process or projects.
Client Service
Plan and deliver tasks and oversee a process/project within the agreed
timescales.
Business Delivery
Raise the profile of your team / project through effective communication and
leadership whilst supporting University initiatives.
Team Management
Manage others and act as a role model.
Work co-operatively with all colleagues for the benefit of the University and its
Clients.
Professional Skills
Develop and apply the relevant skills and knowledge to operate competently as a
team leader/manager and develop the skills within the team.
2. Responsibilities
Client Service
Take responsibility for the work you and your team produces ensuring high levels
of attention to detail.
Constantly seeking improvement and creating a climate where others are
encouraged to do the same.
Actively looking for ways to improve service and initiating them or bringing them to
the attention of others.
Monitor own quality of delivery levels and raise any concerns with your Manager.
Plan and complete delegated tasks to a high standard delivering work to agreed
times.
Support your team to prioritise work daily by checking timescales, ensuring most
important tasks are completed first.
Identifying problems and collaborate with others to propose solutions in an effort
to solve them.
Confidential version 3.0
Page 1
04/03/2013
Team Management
Approachable and actively seeks to motivate others, promoting positive teamwork
by maintaining high levels of energy and optimism.
Actively acknowledge others efforts, contribution and commitment to the
Universitys strategic objectives.
Demonstrate drive, determination, enthusiasm and an ability to work effectively as
a member and leader of a team.
Act as a role model, coaching/mentoring members of the team and ensuring there
is an effective succession plan in place to maintain service delivery
Confidential version 3.0
Page 2
04/03/2013
3. Other Contribution
The University values good citizenship and social responsibility, and encourages
people to take an active role within each centre / function to help define the
Universitys personality and Values supporting the achievement of World-class
status.
It is the individual's responsibility to inform their manager of their wider contribution via
supporting evidence as appropriate.
Page 3
04/03/2013