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M A L AY S I A P R O D U C T I V I T Y C O R P O R AT I O N
CONTENT
ABOUT MPC
02
03
04
OUR PROGRAMMES
17
25
71
Programme Schedule
Programme Code : 100
Quality Environment Management System
Programme Code : 200
Innovative & Creative Circle (ICC/KMK)
Programme Code : 300
Lean Management
Programme Code : 400
Quality & Performance Measurement
Programme Code : 500
Team Excellence Convention/Seminars, Conferences
In-House Programmes
MPC
77
About MPC
MPC was established over 40 years ago
and has subsequently been a training
provider in the field of management
system and advisory services to
public and private sectors. Ever since,
the focus of MPC has expanded as
a provider of research services and
systems development services in the
early 1990s. In 1995, MPC started to
focus on the productivity and the
uplifting of industrial efficiency and
later in 2000, benchmarking and
sharing best practices.
Currently, the main focus of MPC is
to become the driver of productivity
growth and high impact innovations.
The shift and development towards
this focus is aligned with the industrial
needs which have changed in
line with the economy, social, and
information technology development.
In the 10th Malaysia Plan, the Malaysia
Productivity Corporation (MPC) is
mandated to review those regulations
affecting the conduct of business in
Malaysia with the view to modernize
business regulations.
Productivity
continues to
be the integral
component
in Malaysias
quest to become
a high income
economy by
2020 - our
national agenda.
MPC has been revamped since October
2010 towards achieving a quantum
leap in productivity and efficiency
through high impact productivity and
innovation drivers as further growth
must come from higher TFP.
Vision
Mission Objectives
Vision
The leading organisation in productivity enhancement for global
competitiveness and innovation.
Mission
To deliver high impact services towards achieving performance
excellence through innovation for the betterment of life.
Objective
Providing value-added information on productivity,
quality, competitiveness and best practices through research
activities and databases.
Developing human capital and organisational excellence
for building a knowledge-based society through training,
systems development and best practices.
Nurturing innovative and creative culture for productivity
and competitiveness through partnership programmes.
Conducting review on regulation and promotion Good
Regulatory Practice to create a more competitive business
environment.
OBJECTIVE
VISION
MISSION
1990
1995
2000
2005
2010
2010
2015
2016 - 2020
Gamer Changer :
Unlocking The
Potential of
Productivity
High Impact
Productivity &
Innovation Drivers
Competitiveness
& Innovation
Benchmarking &
Best Practices
Productivity &
Enhancement
Efficiency
Research & System
Development
Management
Training & Advisory
Services
4
Strategic Priorities
SR
EI
BE
KM
GC
SMART REGULATION
Monitor, review, assess and provide recommendations for
policy, regulatory changes on existing and new regulations
to enhance national productivity and innovation.
ENTERPRISE INNOVATION
Improve innovation at companies by creating and
implementing ecosystems to address the entire innovation
value chain.
BUSINESS EXCELLENCE
Measure and certify companies and showcase role models
to spur competition and set best practices for others to
emulate.
GLOBAL COMPETITIVENESS
Develop global and national macroeconomic knowledge
base on Malaysias competitiveness.
SMART REGULATION
Modernising
Business Regulation
Comprehensive review of
existing regulations to
remove unnecessary
rules and compliance costs
Overseeing the
implementation
SMART
REGULATION
(SR)
Undertake a cost-benet
analysis of new policies and
regulations to assess
the impact on the economy
Make recommendations to
the cabinet on policy and
regulatory changes that will
enhance productivity and
competitiveness
Enterprise Innovation
Outshine Performance
through Innovation
Innovation Mindset
Inculcate innovation and creativity in
organization
Increase the awareness on the
importance of creativity and
innovation in organization
Culture
Development
Culture
Development
Capacity
Physical environment
ENTERPRISE
INNOVATION
(EI)
Culture
Development
Connectivity
Capability
Culture
Development
EXIT
Phase 1
Innovation
Mindset
Phase 2
Capacity &
Capability
Building
To introduce a new
innovation paradigm.
To increase enterprise
innovation capability
To increase the
awareness about
the importance
of creativity
and innovation
organisation.
To improve
Entry
Point
To nurture
improvement mindset
and the enterprise
employees
Phase 3
Connectivity
Exit
Assessment
To inculcate sharing
culture among
enterprise
Participate in Malaysia
Productivity and
Innovation Class,
Industry Excellence
Award
Culture Development
Innovation Supporting Publications
Business
Diagnostic
Case Study
& Models
Proccess
Innovation
Innovation
Mindset
Marketing
Innovation
Business
Diagnostic
Business
Excellence
Assessment
Organisation
Innovation
Sharing
& Best
Practices
New
Intervention
Policy
Review
Lean Management
WHAT IS LEAN?
elimination of non-value added activities (waste) to the customers in any process.
WHY LEAN?
investment in the implementation of Lean Management has successfully proven to increase
from the implementation of Lean Management are as below :
AREA
CUSTOMER
BENEFITS
Actions
various needs and requirements of customers.
EMPLOYEE
COST
Improves
Reduces waste in the process of work from
beginning to end.
Helps
1111
12
Business Excellence
BUSINESS
EXCELLENCE
(BE)
Organisational
Transformation
Awards &
Recognitions
13
Knowledge Management
KNOWLEDGE
ACCESSIBILITY
Archive both tacit and explicit
knowledge, data and information
on productivity, competitiveness
and innovation
KNOWLEDGE
MANAGEMENT
(KM)
Establish Malaysia Industry
Productivity Database:
Productivity indicators for
industries to benchmark and
as input to policy maker.
KNOWLEDGE
TRANSFORMATION
Create employee productivity
framework to measure and
reward employees based
on performance
14
Global Competitiveness
Collaborate to Compete
Strengthen Public-Private collaboration
in areas of Trade & Investment, Productivity
and Efciency, Education, Health &
Environment and Technology & Innovation
Establish Taskforces and working groups
to enhance competitiveness
Develop Strategies and Action Plans
Dissemination of competitiveness
information through printed electronic
publications
Organise Round Table Discussions
(RTD), media engagements,conferences,
seminars and workshops
COMPETITIVENESS MONITORING
MANAGING PERCEPTION
GLOBAL
COMPETITIVENESS
(GC)
STATE COMPETITIVENESS
STUDY
15
M-PRODUCTIVITY
MOBILE APPS
M-Productivity App
16
V I S I T W W W. M P C . G O V. M Y F O R M O R E D E TA I L S
Programme
Schedule
Programme Schedule
17
January
Code
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
101
Amalan Persekitaran
Berkualiti 5S
12 -13
Jan
Kuching
1060
848
Jerry
Shahrizal
Abd Aziz
Associate
February
Code
Programme
Date
Venue
Fee (RM)
(inclusive
of 6%
GST)
P&I
PIC
202
16 - 17
Feb
Petaling
Jaya
1060
848
Mohamad
Nor Bolhi
102
16 - 17
Feb
Kuching
1060
848
Anis Marina
Abd Wahab
202
23 - 24
Feb
Kota
Kinabalu
1060
848
Edward
Binty
Feb Apr
P. Pinang,
Johor,
Petaling
Jaya,
Kelantan,
Terengganu,
Sabah &
Sarawak,
Cyberjaya,
Kuantan,
Melaka,
Perak
Free
N/A
Mohammad
Khairul
Hakimin
Zainoor/
Shahidah
Samsudin
509
Competitiveness Champion
Programme Workshop
Associate
March
Code
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
401
Measuring Organisational
Performance Through
i-COMPASS
1-2
Mar
Pulau
Pinang
1060
848
Mohd.
Khairil
Anuar Amir
Hamzah
104
Quality Environment
Management System
(QEMS): 5S Implementation
1-2
Mar
Kota
Kinabalu
1060
848
Darul
Adizul
Ishak
103
Quality Environment
Management System
(QEMS): Internal Audit
for 5S
15 - 16
Mar
Pulau
Pinang
1060
848
Kasturi
Devi A/P
Appanna
18
Associate
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
101
Amalan Persekitaran
Berkualiti 5S
15 - 16
Mar
Petaling
Jaya
1060
848
Al Hisyam
Abdul
Halim
201
Innovative and
Creative Circle (ICC) :
Implementation Guide
21 23
Mar
Johor
Bahru
1060
848
Megat amirul
Saifulnizam
201
22 - 23
Mar
Kuching
1060
848
Waila
Mohd.
Nasir
507
24 Mar
Pulau
Pinang
NA
Nursyahida
Muhamad
Aszahari
301
23 - 24
Mar
Petaling
Jaya
1060
848
Norhasimah
Ibrahim
104
Quality Environment
Management System
(QEMS): 5S Implementation
28 - 29
Mar
Johor
Bahru
1060
848
Muhammad
Hafiz
Sabarudin
507
30 Mar
Petaling
Jaya
P: 212.00
O: 243.80
NA
Safniwati
Jasri
Code
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
507
5 Apr
Johor
Bahru
P: 212.00
O: 243.80
NA
Megat
Amirul
301
5 - 6 Apr
Pulau
Pinang
1060
848
Josffa
Ismail
202
12 13
Apr
Melaka
1060
848
Zul Ezwan
Muhamad
504
Lean Creanova
Apr
TBC
TBC
NA
Safniwati
Jasri
P: 212.00
O: 243.80
Associate
April
Associate
19
P&I
PIC
NA
Jerry
Shahnizal
Ab Aziz
848
Mohd Afiq
Ramli
NA
Ingrid Ng
Edy
1060
848
Mazuan
Salih
1060
848
Jerry
Shahrizal
Abd Aziz
NA
Mohd Hilmi
Mohd Idris
Nazeri
Ariffin
Madon
1590
1272
Al-Hisyam
Abdul
Halim
Pulau
Pinang
1060
848
Kasturi
Devi A/P
Appanna
27 - 28
Apr
Johor
Bahru
1060
848
Nazilah
Ahmad
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
103
Quality Environment
Management System
(QEMS): Internal Audit
for 5S
9 - 10
May
Melaka
1060
848
Megat
Amirul
Saifulnizam
307
Improving Organisational
Perfomance Through
Material Cost Saving (MCS)
10 - 11
May
Petaling
Jaya
1060
848
Mariatul
Af-Ida Hassan
Suffian
Ahmad
203
10 - 11
May
Kota
Kinabalu
1060
848
Edward
Binty
Code
Programme
Date
Venue
507
6 Apr
Kuching
303
12 - 13
Apr
Petaling
Jaya
507
13 - Apr
Kota
Kinabalu
301
Lean Management:Value
Stream Mapping (VSM)
18 - 19
Apr
Johor
Bahru
305
19 - 20
Apr
Kuching
507
20 - Apr
Kuantan
205
26 - 28
Apr
Petaling
Jaya
206
27 - 28
Apr
204
Code
P: 212.00
O: 243.80
1060
P: 212.00
O: 243.80
P: 212.00
O: 243.80
Associate
May
20
Associate
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
205
15 - 17
May
Cherating
1590
1272
En. Nazeri
Arifin
Madon
102
16 - 17
May
Kuala
Terengganu
1060
848
Mohd.
Hosni
Mamat @
Ariffin
501
International Team
Excellence Award (ITEA)
4-6
May
Milwaukee,
Wisconsin,
USA
USD895
NA
Rusdi
Muda/
Safniwati
Jasri
103
Quality Environment
Management System
(QEMS) : Internal Audit
for 5S
17 - 18
May
Kota
Bharu
1060
848
Kartin
Haslinda
Che Mat
24 - 25
May
Petaling
Jaya
1060
848
Mohd
Faizol
Abdul
Rahman
Code
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
205
1 - 3 Jun
Pulau
Pinang
1590
1272
Adlina
Snawi
203
6 - 7 Jun
Kuala
Terengganu
1060
848
Mohd.
Hosni
Mamat @
Ariffin
Code
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
105
Quality Environment
Management System
(QEMS) Specialist
26 - 27
Jul
Pulau
Pinang
1060
848
Adlina
Snawi
304
26 - 27
Jul
Kota
Kinabalu
1060
848
Darul
Adizul
Ishak
203
Associate
June
Associate
July
Associate
21
August
Code
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
302
Pengenalan Kepada
Pengurusan Lean
1- 2 Aug
Kota
Bharu
1060
848
Kartin
Haslinda
Che Mat
508
Regional Convention on
Team Excellence: Northern
Region
34
Aug
Langkawi
NA
Adlina
Snawi/
Mohd
Khairil
Anuar Amir
Hamzah
302
Pengenalan Kepada
Pengurusan Lean
8 - 9 Aug
Kuala
Terengganu
1060
848
Muhaslizawati
Mohd Bakri
304
16 - 17
Aug
Petaling
Jaya
1060
848
Sabri
Hassan
508
Regional Convention on
Team Excellence: MPC HQ
9 10
Aug
Petaling
Jaya
P: 243.80
O: 265.00
NA
Nur
Syahrina
Muhamad
Nor
508
Regional Convention on
Team Excellence: Southern
Region
15 16
August
Johor
Bahru
P: 243.80
O: 265.00
NA
Zul
Ezwan
Nazilah
508
Regional Convention on
Team Excellence: Sarawak
Region
17 - 18
Aug
Kuching
P: 243.80
O: 265.00
NA
Waila
Jerry
508
Regional Convention on
Team Excellence: Sabah
Region
17 - 18
Aug
Kota
Kinabalu
P: 243.80
O: 265.00
NA
Darul
Adizul
Ishak
402
Kursus Peningkatan
Produktiviti Organisasi
melalui Productivity-Linked
Wages System (PLWS)
23 - 24
Aug
Pulau
Pinang
848
Mohd.
Khairil
Anuar Amir
Hamzah
508
Regional Convention on
Team Excellence: East Coast
Region
23 - 24
Aug
Kelantan
NA
Hazwani
Nadiah
Ismail
502
International Convention
on Quality Control Circle
(ICQCC)
23 26
Aug
Thailand
NA
Safniwati
Jasri
22
P: 243.80
O: 265.00
1060
P: 243.80
O: 265.00
TBC
Associate
September
Code
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
308
6-7
Sept
Kuching
1060
848
Waila
Mohd.
Nasir
503
The International
Exposition of Team
Excellence (IETEX)
Sept
Singapura
TBC
NA
Nur Syahrina
Jayaletchumi
304
56
Sept
Melaka
1060
848
Mazuan
Salih
306
27 - 28
Sept
Kota
Kinabalu
1060
848
Ingrid Ng
Edy
Associate
October
Code
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
307
Improving Organisational
Performance Through
Material Cost Saving (MCS)
11 - 12
Oct
Johor
Bahru
1060
848
Nazilah
Ahmad
103
Quality Environment
Management System
(QEMS) 5S Internal Audit
11 - 12
Oct
Kota
Kinabalu
1060
848
Darul
Adizul
Ishak
306
18 - 19
Oct
Petaling
Jaya
1060
848
Mohd
Azhar
Zainuddin
307
Improving Organisational
Perfomance Through
Material Cost Saving (MCS)
19 - 20
Oct
Kuching
1060
848
Waila
Mohd.
Nasir
506
APIC 2016:
1.National Team Excellence
Convention on Innovative &
Creative Circle (ICC)
2.National Quality Team
Excellence Convention
on Quality Environment
(QE/5S)
25 - 27
Oct
Malaysia
P: 500
O: 550
NA
Safniwati
Jasri
Associate
23
November
Code
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
307
Improving Organisational
Perfomance Through
Material Cost Saving (MCS)
15 - 16
Nov
Kota
Kinabalu
1060
848
Edward
Binty
304
17 - 18
Nov
Kuantan
1060
848
Mohd Hilmi
Idris
505
20 23
Nov
TBC
TBC
NA
Vimala R
Muniandy
24
Associate
100
Quality Environment
Management System
25
Code
101
102
103
104
105
26
Programme
Amalan Persekitaran
Berkualiti 5S
Quality Environment
Management System
(QEMS): Internal Audit
for 5S
Quality Environment
Management System
(QEMS): 5S Implementation
Quality Environment
Management System
(QEMS) Specialist
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
12 - 13
Jan
Kuching
1060
848
Jerry
Shahrizal
Abd Aziz
15 - 16
Mar
Petaling
Jaya
1060
848
Al Hisyam
Abdul
Halim
16 - 17
Feb
Kuching
1060
848
Anis
Marina Abd
Wahab
16 - 17
May
Kuala
Terengganu
1060
848
Mohd.
Hosni
Mamat @
Ariffin
15 - 16
Mar
Pulau
Pinang
1060
848
Kasturi
Devi A/P
Appanna
9 - 10
May
Melaka
1060
848
Megat
Amirul
Saifulnizam
17 - 18
May
Kota
Bharu
1060
848
Kartin
Haslinda
Che Mat
11 - 12
Oct
Kota
Kinabalu
1060
848
Darul
Adizul
Ishak
1-2
Mar
Kota
Kinabalu
1060
848
Darul
Adizul
Ishak
28 - 29
Mar
Johor
Bahru
1060
848
Muhammad
Hafiz
Sabarudin
26-27 Jul
Pulau
Pinang
1060
848
Adlina
Snawi
Associate
Pengurusan atasan
Pengurus / Eksekutif
Penyelia
Operater
Langkah-langkah Pelaksanaan
Amalan Persekitaran Berkualiti (5S)
secara sistematik
Pengukuran KPI dalam Amalan
Persekitaran Berkualiti (5S)
Strategi pengekalan Amalan
Persekitaran Berkualiti (5S)
Persiapan untuk persijilan
KANDUNGAN
Hari 2
PESERTA
Hari 1
RASIONAL
Amalan Persekitaran Berkualiti (5S) adalah satu konsep untuk mewujudkan persekitaran
berkualiti secara sistematik dan praktikal. Melalui amalan ini tempat kerja menjadi lebih teratur
dan selesa sepanjang masa. Oleh itu, kerja akan menjadi lebih produktif, cekap, serta menjimatkan
kos. Amalan Persekitaran Berkualiti (5S) dapat melatih pekerja agar lebih bertanggungjawab dan
berbudaya kualiti bagi menghasilkan tahap kecekapan proses yang tinggi ke arah meningkatkan
produktiviti dan kualiti organisasi. Amalan Persekitaran Berkualiti (5S) dapat menjadikan tempat
kerja lebih efiesen dan produktif ke arah kecemerlangan organisasi.
101
OBJEKTIF
27
RASIONAL
OBJEKTIF
102
PESERTA
KANDUNGAN
Hari 1
28
Pengurusan atasan
Pengurus / Eksekutif
Penyelia
Operater
Hari 2
Pembentangan kumpulan dan
mengurus keputusan audit
Skim insentif dan merekod aktiviti
penambahbaikan
CONTENTS
Day 2
PARTICIPANTS
Day 1
RATIONALE
103
OBJECTIVES
QUALITY ENVIRONMENT
MANAGEMENT SYSTEM (QEMS) :
5S INTERNAL AUDIT
29
OBJECTIVES
RATIONALE
104
PARTICIPANTS
CONTENTS
Day 1
30
Day 2
Step 1 & 2 - Preparation and Official
Announcement
Step 6
Interpretation on QEMS
Requirement Clause
Work Environment as per
Standards Requirement
Auditors
Consultants & MPCs registered consultants
Managers / Executives / those who are involved in QEMS
CONTENTS
Day 2
PARTICIPANTS
Day 1
RATIONALE
105
OBJECTIVES
31
CAPACITY BUILDING
32
Innovative &
Creative Circle (ICC)
201
202
203
204
205
206
34
Programme
Innovative and
Creative Circle (ICC) :
Implementation Guide
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
21 23
Mar
Johor
Bahru
1060
848
Megat
amirul
Saifulnizam
2223
Mar
Kuching
1060
848
Waila
Mohd.
Nasir
16-17
Feb
Petaling
Jaya
1060
848
Mohamad
Nor Bolhi
23-24
Feb
Kota
Kinabalu
1060
848
Edward
Binty
12 13
Apr
Melaka
1060
848
Zul Ezwan
Muhamad
10-11
May
Kota
Kinabalu
1060
848
Edward
Binty
24-25
May
Petaling
Jaya
1060
848
Mohd
Faizol
Abdul
Rahman
6-7 Jun
Kuala
Terengganu
1060
848
Mohd.
Hosni
Mamat @
Ariffin
27-28
Apr
Johor
Bahru
1060
848
Nazilah
Ahmad
26-28
Apr
Petaling
Jaya
1590
1272
En. Al Hisyam
Abdul
Halim
15-17
May
Cherating
1590
1272
En. Nazeri
Arifin
Madon
1-3 Jun
Pulau
Pinang
1590
1272
Adlina
Snawi
27-28
Apr
Pulau
Pinang
1060
848
Kasturi
Devi A/P
Appanna
Associate
OBJECTIVES
This programme will provide guidance for group members and facilitators of the ICC. It helps
then to motivate and provide their group members with concepts and ways to work on the
project. It will also assist the facilitator to carry out the task as a mediator between management
and the group to solve problems arise pertaining to ICC activities. This programme highlights the
roles, knowledge and exposure that a facilitator should execute the ICC activities.
Manager
Executive
Supervisor
Introduction to 7 QC Tools:
Check sheet
Cause and effect diagram
Pareto diagram
Graphs and charts
Group Discussion and Exercise
Scatter diagram
Histogram
Control Chart
CONTENTS
Day 2
PARTICIPANTS
Day 1
201
RATIONALE
35
OBJECTIVES
RATIONALE
202
PARTICIPANTS
CONTENTS
Day 1
36
Manager
Executive
Supervisor
Day 2
Introduction to 7QC Tools:
Check sheet
Cause and Effect Diagram
Pareto Diagram
Graphs and Charts
Scatter Diagram
Histogram
Control Chart
ICC Project: Format and Guidelines
ICC Project: Preparation
Presentation of ICC Project
Dalam pasaran yang kompetitif masa kini, setiap pekerja perlu menghasilkan barangan dan
perkhidmatan dengan lebih berkualiti. Salah satu kaedah yang efektif adalah melalui penglibatan
di dalam aktiviti kumpulan Innovative and Creative Circle (ICC). Aktiviti ini menyumbang ke arah
usaha penambahbaikan berterusan.
Pengurus / Eksekutif
Penyelia
Operator
KANDUNGAN
Hari 2
PESERTA
Hari 1
OBJEKTIF
203
RASIONAL
37
PARTICIPANTS
CONTENTS
OBJECTIVES
RATIONALE
204
38
Day 1
Types of ICC presentation
The problem solving process
Manager
Executive
Supervisor
Operator
Day 2
Understanding the judging criteria
Judging ICC presentation- exercise
Hari 1
Pembukaan dan
Pengenalan
Pengenalan Team
Excellence
Kepentingan Team
Excellence
Faedah Team
Excellence
Hari 2
Kriteria Permarkahan
Problem Solving Tools dan
Lean Tools and Techniques
melalui ICC serta QE
Q-Hunt
Perbincangan Kumpulan
Hari 3
Persembahan
Kumpulan
Penilaian
Persembahan
Rumusan
RASIONAL
OBJEKTIF
Nilai kerja berpasukan dalam meningkatkan produktiviti di tempat kerja tidak boleh dipandang
remeh. Semangat pasukan yang positif dan kompetitif dapat menggalakkan kerjasama yang lebih
erat dan meningkatkan kreativiti serta inovasi dalam produktiviti di tempat kerja.
Team Excellence dapat menggalakkan dan mempergiatkan usaha kumpulan ICC & QE bagi
meningkatkan produktiviti. Di samping itu, ia dapat mempromosikan amalan ICC & QE untuk
dipraktikkan oleh organisasi-organisasi lain. Team Excellence ini juga dapat meningkatkan taraf
sesebuah organisasi apabila sesebuah kumpulan ICC & QE itu cemerlang dalam persembahan dan
menerima anugerah daripada kecemerlangan tersebut. Program ini juga dapat memantapkan
persembahan projek Team Excellence untuk bertanding di Konvensyen Team Excellence di
peringkat wilayah, kebangsaan dan ke peringkat antarabangsa.
205
KANDUNGAN
PESERTA
39
RATIONALE
OBJECTIVES
206
PARTICIPANTS
CONTENTS
Day 1
40
Day 2
Recap Day 1 Learning
Contradictions, Engineering
Contradictions
Engineering Systems Parameters
Inventive Principles
Inventive Principles Exercises
Contradictions Matrix
Contradiction Matrix Exercise
Excercise - Actual Problem Solving
Certification Assessment
Summary & Wrap Up
300 Lean
Management
Lean Management
301
302
303
304
305
306
307
309
42
Programme
Pengenalan Kepada
Pengurusan Lean
Lean Management : Tools &
Technique
Improving Organisational
Performance Through
Material Cost Saving (MCS)
Date
Venue
23-24
Mar
Petaling
Jaya
Pulau
Pinang
5-6 Apr
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
1060
848
Norhasimah
Ibrahim
1060
848
Josffa
Ismail
Associate
18-19
Apr
Johor
Bahru
1060
848
Mazuan
Salih
1-2 Aug
Kota
Bharu
1060
848
Kartin
Haslinda
Che Mat
8 -9 Aug
Kuala
Terengganu
1060
848
Muhaslizawati
Mohd Bakri
12-13
Apr
Petaling
Jaya
1060
848
Sabri
Hasan
26-27 Jul
Kota
Kinabalu
1060
848
16-17
Aug
Petaling
Jaya
1060
848
56
Sept
Melaka
1060
848
Mazuan
Salih
17-18
Nov
Kuantan
1060
848
Mohd Hilmi
Idris
19-20
Apr
Kuching
1060
848
Jerry
Shahrizal
Abd Aziz
27-28
Sept
Kota
Kinabalu
1060
848
Ingrid Ng
Edy
18-19
Oct
Petaling
Jaya
1060
848
Mohd
Azhar
Zainuddin
10-11
May
Petaling
Jaya
1060
848
Mariatul
Al-Ida
11-12
Oct
Johor
Bahru
1060
848
Nazilah
Ahmad
19-20
Oct
Kuching
1060
848
Waila
Mohd.
Nasir
15-16
Nov
Kota
Kinabalu
1060
848
Edward
Binty
6-7 Sept
Kuching
1060
848
Waila
Mohd.
Nasir
Darul
Adizul
Ishak
Andra
Syafizal
Mohamad
Day 1
Value stream mapping principles
Value stream mapping in relation to Lean
thinking and process improvement
The 8 steps of Value Stream Mapping
Value stream mapping techniques
Quality Manager
Process Improvement Manager
Improvement Teams
Day 2
Identifying and eliminating non-value
activities
Understanding the change
implications
Measuring business performance
RATIONALE
OBJECTIVES
CONTENTS
Value Stream Mapping technique is often associated with Lean programmes to identify
opportunities for improvement in lead time, logistics, supply chain, service related industries,
healthcare, software development, and product development. It is used to analyse the flow of
materials and information currently required to bring a product or service to a customer. The
technique originated in Toyota, where it is known as Material and Information Flow Mapping.
Value Stream Mapping provides the basis for the analysis, comprehension and improvement of
key business processes.
301
PARTICIPANTS
LEAN MANAGEMENT :
VALUE STREAM MAPPING (VSM)
43
RASIONAL
OBJEKTIF
302
PESERTA
KANDUNGAN
Hari 1
44
Pengurusan atasan
Eksekutif
Penyelia
Pengurusan kualiti
Hari 2
Aplikasi (VSM)
Pengukuran lean
Matrix lean
Kepentingan dan faedah pengurusan
lean
Day 1
Lean Principle
Identifying and eliminating
non-value activities
Waste
Lean thinking and process improvement
Lean tools & Techniques
Day 2
Lean tools
Functional and Impacts
A3 Report
RATIONALE
OBJECTIVES
CONTENTS
Lean tools and technique is used to identify opportunities for improvement of lean initiatives
activities of organizational service and product development. It used various tools and technique
to analyse the flow of materials and information currently required to bring a product or service
to a customer. Tools such as Kanban, Poka Yoke, Standard Work, SMED, A3 report provides the
basis for the analysis, comprehension and improvement of key business processes.
303
PARTICIPANTS
LEAN MANAGEMENT :
TOOLS & TECHNIQUE
45
OBJEKTIF
RASIONAL
304
PESERTA
KANDUNGAN
Hari 1
46
Pengurusan kualiti
Model - Proses sistem pengeluaran dan
operasi
Kaizen - Proses penambahbaikan
berterusan
Slaid - contoh Kaizen
Kaizen - membasmi 7
elemen pembaziran
Tayangan slaid - Kaizen
Pengurusan atasan
Eksekutif
Penyelia
Hari 2
Amalan Kaizen
kaedah yang berkesan
Sesi perkongsian
Amalan Persekitaran Berkualiti (QE)
Sesi perkongsian
Total Productive Maintenance(TPM)
Sesi perkongsian
Projek penambahbaikan Innovative
and Creative Circle (ICC)
Penilaian dan pengekalan Kaizen
Perbincangan
pelan tindakan Kaizen
Day 1
Theory of Lean Principle
Best practices of lean
Challenges in implementing lean
Lean application in various industries
Day 2
Lean application tools
Discussion, Video presentation
Requirement of lean metrics
Measurement activities in lean
RATIONALE
OBJECTIVES
CONTENTS
Lean management is an applied methodology and techniques that cause work tasks in a process
to be performed with a minimum of non-value adding activities resulting in reduce waiting
time, queuing time, administrative time, and delays. It also focuses on tracing waste and nonvalue added products. The lean philosophy emphasizes creating more value for customers with
fewer resources through optimizing the flow of work. The outcome is a more organized where
employees have access to tools they need and empowered to deliver delightful customer service.
At the end, it can give an impact on cost savings due to efficient processes and workflows and
leads to profitable business results. Lean provides services and deliver product with the optimal
use of resources, including time, money, and people.
305
PARTICIPANTS
PROCESS EFFICIENCY
THROUGH LEAN MANAGEMENT
47
OBJECTIVES
RATIONALE
306
LEAN MANAGEMENT :
TOTAL PRODUCTIVE MAINTENANCE (TPM)
Machinery is a common element in any manufacturing set-up and it is perhaps the very
heartbeat of the operation. Hence, machine breakdown is unacceptable. Proactive
machine maintenance activity such as Preventive Maintenance can help prevent
unplanned machine breakdown. Preventive Maintenance is one of the four maintenance
activities in the implementation of Total Productive Maintenance (TPM) which also comprise
of Productive Maintenance, Corrective Maintenance and Maintenance Prevention. TPM is not
at all like maintenance activities that repairs machine breakdowns, however it is a proactive
approach that essentially aims to prevent unexpected stoppages in the process due to machine
unavailability known as downtime.
At the end of this two days course, the participants should be able to:
Describe the importance and benefits of TPM to productivity, quality and
business performance.
Identify the TPM principles and the prudent TPM implementation strategy
PARTICIPANTS
CONTENTS
Day 1
48
Top Management
Executive
Supervisor
Day 2
5 Steps TPM Implementation
Restore Equipment to New
Condition
Identify the Complete Maintenance
Plan (Preventive Maintenance
Planning)
Implement Maintenance Plan with
Precision (Preventive Maintenance
Execution)
Prevent Recurring Machine Failure
(Preventive
Maintenance Review)
Improve Machine Productivity
Day 1
A Quick Introduction on Green Productivity
(GP)
Overview of Material Cost Saving (MCS)
7 Steps in Implementing MCS
Day 2
Case Studies on MCS Application
Overview of ISO 14051
Green
RATIONALE
OBJECTIVES
CONTENTS
Material Cost Saving (MCS), developed in Germany in the late 1990s and adopted widely
in Japan, focuses on tracing waste, emission and non-value added products. It helps to boost
an organisations economic and environmental performance. It is one of the major tools of
Environmental Management Accounting (EMA). EMA is a set of procedures used within business
organisations for linking environmental considerations with economics objectives. Today,
organisations cannot ignore the environmental aspects of their activities. Consequently, they
seek management tools to link concern for the environment with economic considerations.
MCS is a management tool that promotes efficient use of materials more effectively and
contributing to reduction in waste, emission, and non-value added products. MCS increases the
transparency of material flow, which is the key to successful problem-solving and improvement.
By solving problems, organisations can improve their productivity and reduce cost at the same
time. This is in line with the Green Productivity (GP) concept which is being implemented in
organisations and factories.
307
PARTICIPANTS
IMPROVING ORGANISATIONAL
PERFORMANCE THROUGH MATERIAL COST
SAVING (MCS)
49
Mereka yang terlibat secara langsung dalam Pengurusan Fail & Rekod bagi tugas harian
masing-masing.
50
KANDUNGAN
Hari 2
PESERTA
Hari 1
RASIONAL
Banyak rekod wujud dalam pelaksanaan tugas harian; selepas satu-satu tugas selesai sebahagian
besar rekod/fail tidak diperlukan lagi. Rekod yang tidak aktif perlu tempat penyimpanan dan ruang.
Rekod yang tidak aktif boleh dilupuskan mengikut prosedur yang telah ditetapkan oleh Arkib
Negara Malaysia.
308
OBJEKTIF
& Performance
400 Quality
Measurement
51
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
401
Measuring Organisational
Performance Through
i-COMPASS
1-2 Mar
Pulau
Pinang
1060
848
Mohd.
Khairil
Anuar Amir
Hamzah
402
Kursus Peningkatan
Produktiviti Organisasi
melalui Productivity-Linked
Wages System (PLWS)
23-24
Aug
Pulau
Pinang
848
Mohd.
Khairil
Anuar Amir
Hamzah
52
1060
Associate
At the end of the programme, participants should be able to: Provide technique in measuring companys productivity
Measure and analyse the companys productivity performance using COMPASS software
provided
Identify factors contributing to poor productivity performance of the company
Apply the tools and techniques to improve companys productivity
CONTENTS
Day 2
PARTICIPANTS
Day 1
RATIONALE
Productivity improvement is the most improvement strategy to enhance the economic growth of
our country in meeting competitive challenges in the globalisation era. Measuring productivity,
which provides an estimation of companys efficiency, should be undertaken by all industries in
Malaysia.
401
OBJECTIVES
MEASURING ORGANISATIONAL
PERFORMANCE THROUGH I-COMPASS
53
OBJECTIVES
RATIONALE
402
PARTICIPANTS
CONTENTS
Day 1
54
Manager
Executive
Supervisor
Day 2
Overview of the i-PLWS process
The interactive steps of PLWS
Simulation of the models and
examples
Practical exercise on the i-PLWS
Discussion session
Excellence Convention/
500 Team
Seminars, Conferences
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
P&I
PIC
501
International Team
Excellence Award (ITEA)
4-6
May
Milwaukee,
Wisconsin,
USA
USD895
NA
Rusdi Muda
Safniwati
Jasri
502
International Convention
on Quality Control Circle
(ICQCC)
23 26
Aug
Thailand
TBC
NA
Safniwati
Jasri
503
The International
Exposition of Team
Excellence (IETEX)
Sept
Singapura
TBC
NA
Nur Syahrina
Jayaletchumi
504
Lean Creanova
Jan
TBC
NA
NA
Safniwati
Jasri
505
20 23
Nov
Fee
Fee
NA
Vimala R
Muniandy
506
APIC 2016:
1.National Team Excellence
Convention on Innovative &
Creative Circle (ICC)
2.National Quality Team
Excellence Convention
on Quality Environment
(QE/5S)
25 27
Oct
Malaysia
P: 500
O: 550
NA
Safniwati
Jasri
56
Associate
507
Programme
Date
Venue
Fee (RM)
(inclusive
of 6% GST)
5 Apr
Johor
Bahru
24 Mar
P&I
PIC
P: 212.00
O: 243.80
NA
Megat
Amirul
Pulau
Pinang
P: 212.00
O: 243.80
NA
Nursyahida
Muhamad
Aszahari
30 Mar
Petaling
Jaya
P: 212.00
O: 243.80
NA
Safniwati
Jasri
6 - Apr
Kuching
P: 212.00
O: 243.80
NA
Jerry
Shahnizal
Ab Aziz
13 - Apr
Kota
Kinabalu
P: 212.00
O: 243.80
NA
Ingrid Ng
Edy
NA
Mohd Hilmi
Mohd Idris
Nazeri
Ariffin
Madon
20 - Apr
508
509
Regional Convention on
Team Excellence
Competitiveness Champion
Programme Workshop
Kuantan
P: 212.00
O: 243.80
Associate
3 - 4 Aug
Langkawi
P: 243.80
O: 265.00
NA
Adlina
Snawi/
Mohd
Khairil
Anuar Amir
Hamzah
9 - 10
Aug
Petaling
Jaya
P: 243.80
O: 265.00
NA
Nur
Syahrina
Muhamad
Nor
15 - 16
Aug
Johor
Bahru
P: 243.80
O: 265.00
NA
Adlina
Snawi/
Mohd
Khairil
Anuar Amir
Hamzah
17 - 18
Aug
Kuching
P: 243.80
O: 265.00
NA
Waila
Jerry
17 - 18
Aug
Kota
Kinabalu
P: 243.80
O: 265.00
NA
Darul
Adizul
Ishak
23 - 24
Aug
Kelantan
P: 243.80
O: 265.00
NA
Hazwani
Nadiah
Ismail
Feb Apr
Free
NA
57
OBJECTIVES
RATIONALE
501
PARTICIPANTS
CONTENTS
Day 1
58
Manager
Executive
Supervisor
Day 2
Overview of the i-PLWS process
The interactive steps of PLWS
Simulation of the models and
examples
Practical exercise on the i-PLWS
Discussion session
Quality Control Circles is a floor level problem solving mechanism which originated in Japan
in the 1960s. It encouraged non-executive level employees to get together in groups, select
problems to be tackled, analyse and determine root causes following a systematic method,
generate alternative solutions, select and implement the best and standardize the new
method if successful
Quality Team
The quality team from organisation must participate in APIC 2015 and being listed in the
top 10.
Observer
Quality Control Circles, Innovation & Quality Circles, Work Improvement Teams, Project
Team Members, Facilitators, Leaders, Best Practices Practitioners, Top and Middle
Management from all sectors
RATIONALE
OBJECTIVES
CONTENTS
The scope of ICQCC has widened encouraging the presentation of papers on all subjects related to
quality, and encouraged presentation of case studies in any project related to quality, productivity,
customer satisfactions etc.
Currently there are thirteen members Taiwan, Japan, Korea, China, Hong Kong, Singapore,
Thailand, Philippines, Malaysia, India, Indonesia, Sri Lanka and Bangladesh. The 13 member
Coordinating Committee approved the hosting of ICQCC in 2016 in Thailand.
502
PARTICIPANTS
59
PARTICIPANTS
CONTENTS
OBJECTIVES
RATIONALE
503
60
Quality Control Circles, Innovation & Quality Circles, Work Improvement Teams, Project
Team Members, Facilitators, Leaders, Best Practices Practitioners, Top and Middle
Management.
Creanova merupakan aktiviti perkongsian amalan terbaik dan pengiktirafan kepada organisasi
yang telah melaksanakan projek Pengurusan Lean. Organisasi akan melalui pemilihan diperingkat
saringan (Desk Audit) terlebih dahulu dan kumpulan projek yang terpilih akan bertanding di
CREANOVA.
RASIONAL
OBJEKTIF
Untuk memberi peluang kepada para peserta berkongsi dan bertukar idea mengenai amalan
terbaik pengurusan Lean
Peserta dapat mempelajari dari organisasi yang terbaik dalam mencapai pernambahbaikan
yang berterusan
Mendapatkan pengiktirafan terhadap usaha-usaha cemerlang melalui penglibatan organisasi
di dalam aktiviti Pengurusan Lean.
Dapat memupuk budaya perkongsian pengetahuan dan pembelajaran berterusan.
KANDUNGAN
Program CREANOVA merupakan sesi amalan terbaik pelaksanaan projek LEAN yang telah
dilaksanakan dan bagi mengiktiraf pelaksanaan projek tersebut berdasarkan kriteria yang telah
ditetapkan.
504
PESERTA
CREANOVA 2016
61
PARTICIPANTS
CONTENTS
OBJECTIVES
RATIONALE
505
62
CEOs, COOs, Directors, Senior Leaders, Department Heads, Head of Operating Units, Senior
Managers, Professionals, Practitioners from all business, Industries and Non Profit Organisations.
RATIONALE
OBJECTIVES
CONTENTS
The Annual Productivity & Innovation Conference and Exposition (APIC) comprises of four
major events namely: the National ICC Convention, the National QE Convention, the Productivity
Conference and Innovation Exposition.
506
PARTICIPANTS
63
Pembentangan projek ICC yang telah Berjaya dilaksanakan di tempat kerja masing-masing
oleh kumpulan kumpulan ICC yang baru.
PESERTA
OBJEKTIF
Salah satu kaedah bagi menggalakkan kumpulan ICC yang baru mendapat pendedahan ialah
melalui penyertaan dalam Mini Convention On Team Excellence. Team Excellence Mini dibuka
kepada kumpulan ICC yang baru. Pengalaman membuat persembahan di peringkat Mini
Convention On Team Excellence membantu mereka meningkatkan keyakinan untuk menyertai
persembahan di peringkat wilayah dan peringkat seterusnya.
KANDUNGAN
RASIONAL
507
64
Kumpulan ICC
Kumpulam kumpulan ICC yang ditubuhkan kurang dari 2 Tahun.
Tidak pernah menyertai mana-mana Team Excellence (mini/wilayah kebangsaan)
sebelumnya.
Pemerhati
Terbuka kepada individu dari organisasi sector awam dan swasta yang berminat
mendapatkan pendedahan mengenai aktiviti dan pencapaian pelaksanaan projek ICC.
RATIONALE
OBJECTIVES
CONTENTS
In todays highly competitive environment, the speed of the change becomes the competitive factor
in organizational strategy in line with the change; the Team Excellence activities have emerged
as one of the most effective means in encouraging industries to enhance their competitiveness.
Team Excellence activity has now evolved as part of the Malaysian Best Practices and highly
recognized for its effectiveness in solving problems at the workplace, thus contributing to
innovation of products that would satisfy customers needs, improvement in existing products
and services that would further delight customers, or reduce time and wastages to save cost and
simplify work processes.
The Regional Convention on Team Excellence is an annual event where some 200 participants
and observers from peninsular Malaysia and Sabah/Sarawak Region. The selected circles among
the Gold Award recipients in the Regional selected to the National level. It is an annual event
where the Best Overall Team Excellence Award winner announced. The innovative and creative
projects presented at the conventions are testament of the ability of the workforce in Malaysia in
applying their creativity and innovativeness to enhance productivity and competitiveness. The
Regional Convention on Team Excellence serves as a platform in giving due recognition to all
participating circles that have excelled in achieving value generation and cost savings for their
respective organisations.
The Regional Convention Team Competition is opened to any ICC / QE(5S) / LEAN / TRIZ project
team that has completed its project within the last 18 months. The project must be recognized
in its organisation and Teams are required to provide relevant information for the recognition.
508
PARTICIPANTS
65
PARTICIPANTS
CONTENTS
OBJECTIVES
RATIONALE
509
COMPETITIVENESS CHAMPION
PROGRAMME WORKSHOP
The workshop on Competitiveness Champion Programme organised by MPC will provide updates
on Malaysias competitiveness performance and initiatives undertaken by the Government
towards enhancing nations performance. The workshop will also provide a platform for
participants to discuss and share their views on competitiveness as well as to allow interaction
among the participants.
Day 1
Overview of Malaysias competitiveness
performance in international
competitiveness reports.
Code
509
66
Venue
Date
Fee
P&I
ASOCIATE
PIC
P. Pinang
23 Feb 2016
Free
n/a
Johor
Feb 2016
Free
n/a
MPC HQ
3 March 2016
Free
n/a
Kelantan
8 March 2016
Free
n/a
Terengganu
9 March 2016
Free
n/a
Sabah
15 March 2016
Free
n/a
Perak / Melaka
12 April 2016
Free
n/a
MPC HQ
14 April 2016
Free
n/a
CAPACITY BUILDING
67
About Online
Registration System
on Team Excellence
The online Registration System on
Team Excellence is a way to collate
and share the innovative projects
that add value to the organizations
with the aim of becoming an
integral part of the reference and
benchmarking processes. It is also
an avenue to recognize the excellent
teams that have successfully
implemented the projects in their
respective organizations.
STEP-BY-STEP GUIDE
01
02
03
04
05
In-House
Programmes
*Jack Dixon)
69
Learn
70
System
Result
Planning
People
Information
Process
RESULT
LEADERSHIP
Driver
Customer
Innovate
Transform
In-House Programmes
71
In-House Programmes
72
In-House Programmes
73
What is Productivity?
An outcome of better use of resources that will improve
quality of life and sustain prosperity
Need for managers and workers to improve their performance
through improving the quality of products and services with
creativity and innovation
Productivity is something positive and implies the utilisation
of resources efficiently
SUSTAIN PROSPERITY
BETTER QUALITY OF LIFE
Outcome
PRODUCTIVITY
INNOVATION
Shared
Values
74
SYSTEM
INFRASTRUCTURES
TRANSPORT
MARKET
ACCESS TO
CAPITAL
MARKET
FISCAL
POLICY
TAXES
PROCESS
REGULATION
Enabling
Business
With
Coherent
Policies
HUMAN
CAPITAL
EDUCATION
Creating Jobs
and Growing
The Economy
PRODUCT
Industries
COLLABORATION COORDINATION
COMMUNICATION COMPETENCY
MPC Office
75
MPC
Office
(Walt Disney)
Taman
Jaya
Studio-e
Technology
Sdn Bhd
Armada
Hotel
Stesen
LRT
MPC
Petaling
Jaya
Hilton
Petaling
Jaya Hotel
Stamford
College
Pejabat
Persekutuan
Jabatan
Kimia
Majlis Bandaraya
Petaling Jaya
Kejururawatan
Puteri (PnC)
306'07.5"N 10138'40.0"E
6 03 - 7955 7266
6 03 - 7957 8068 (Blok Inovasi)
6 03 - 7955 1824 (Blok Produktiviti)
6 03 - 7956 1066 (HRD)
Web www.mpc.gov.my
Mail marketing@mpc.gov.my
Toll 1-800-88-1140
Facilities
Training Room
Multimedia Lab
Productivity Hall
Cafetaria
76
3 units
2 units
1 unit
1 unit
Prayer Room
Library
Meeting Room
2 units
1 unit
12 units
Intan
Square
Armada
Hotel
Nestle Products
Sdn Bhd
Hilton Petaling
Jaya Hotel
NAZA Brabus PJ
NAZA World
Auto Mall
Stamford College
PJ8 Service Suite
Petaling Jaya
College Art
& Design
Jabatan
Pendaftaran
Negara
Restoran
KFC
Lembaga
Akreditasi
Negara
Menara
PKNS PJ
306'06.4"N 10138'21.8"E
77
Masjid
At-taqwa
Perodua
(Kelana Agresif
Automart (M)
Sdn. Bhd.)
Al Jabbar Herbs
Kepala Batas
Naza Motor
Penaga
Lembaga
Tabung Haji
Bertam
Properties
Sdn Bhd
Allianze University
College of Medical
Sciences ( AUCMS )
Balai Bomba
Dan Penyelamat
Kepala Batas
Gelanggang
Futsal
Ibu Pejabat Polis
Daerah Seberang Perai
531'02.6"N 10026'41.7"E
northern region
6 04 - 575 4709
6 04 - 575 4410
Mail nro@mpc.gov.my
Facilities
Training Room
Hostel Room
Meeting Room
Productivity Hall
Cafetaria
78
4 units
31 units
1 unit
1 unit
1 unit
Recreation Room
Prayer Room
Library
Discussion Room
Teambuilding Park
2 units
2 units
1 unit
4 units
1 unit
Titiwangsa
Apartment
Lembaga Perindustrian
Nanas Malaysia
Masjid Jamek
Bandar Baru Uda
Sekolah Agama
Bandar Baru
Uda
Pusat Pertubuhan
Masyarakat (KEMAS)
Bank Simpanan
Nasional (BSN)
Bank Islam
Malaysia Bhd
Wisma
BBU
Jelita Aziz
Fashion
Academy
Medan Selera
Mahsuri
Sekolah
Kebangsaan
Bandar
Uda 2
Kurnia
Insurans (M) Bhd.
Jalan Padi Satu
Flat Bandar
Baru Uda
Pejabat Pengurus
Besar Wilayah
Johor Felcra
Berhad
Jabatan Kastam
Diraja Malaysia
Pejabat Risda
Negeri Johor
129'33.0"N 10343'20.6"E
southern region
6 07 - 237 7422
6 07 - 237 7644
Facilities
Training Room
Hostel Room
Meeting Room
Productivity Hall
Cafetaria
7 units
39 units
1 unit
1 unit
1 unit
Recreation Room
Prayer Room
Discussion Room
Productivity Auditorium
2 units
2 units
4 units
1 unit
79
Citibank
Kuantan
Gereja
Aphipany
Anglican
Al Ikhsan
Sports
Sdn Bhd
Kuantan
Medical Centre
Sdn. Bhd.
Hotel Grand
Continental
Wisma TNB
Kuantan
Jabatan
Tenaga Kerja
Negeri Pahang
Sekolah
Menengah
Perempuan
Methodist
Sri
Mahkota
Seafood
Bank
Simpanan
Nasional
Lot 66
Foodcourt
Foodcourt
Merdeka
Station
Digi-Tech
Communication
Centre
348'46.7"N 10319'51.1"E
80
6 09 - 513 1788
6 09 - 513 1789
Petronas NGV
Tok Jiring
Klinik Desa
Petai Bubus
Pusat Permainan
Kanak-kanak
Terengganu
Pasar
Batu Enam
KUT
Kubang Jela
SMK Manir
Bukit
Tunggal
Stesen Mardi
Kuala Terengganu
Muzium Negeri
Terengganu
519'42.9"N 10305'02.9"E
terengganu office
Tel
Fax
6 09 - 6156089
6 09 - 6156089
Mail mpcecrt@mpc.gov.my
81
Jabatan
Kebajikan
Masyarakat
Pusat Kajian
Strategik Kerajaan
Negeri Kelantan
Western Union
Bank Simpanan Nasional
Jalan Kuala Krai
Zutra Alieya
Collection
Pejabat Pos
Kota Darul
Naim
Wira Tire
& Auto
Service
Center
Deretan
Flat
Mazda
Service
Center
GOFA
Design
Sekolah Kebangsaan
Sultan Ismail 1
Toyota Service
Center Jalan
Kuala Krai
Kelantan
Batik
Surau
Sekolah Rendah
Kebangsaan Sultan
Ismail (1)
606'31.6"N 10214'21.4"E
kelantan office
82
6 09 - 741 6260
6 09 - 741 6262
Marina Court
Luxury Penthouse
Holiday Stays
at Marina Court
Resort Condominium
Hotel
Deleeton
Marina Court
Resort Condominium
Public
Mutual
Berhad
Ocean
Seafood
Village
Star City
Mall
CIMB Bank
Api-Api Centre
Butik
Busana
Sabah Economic
Development
Corporation
Dynamic
Holiday
Cruise
Sekolah Jenis
Kebangsaan (Cina)
Chung Hwa Kota Kinabalu
Plaza
Wawasan
Tang
Dynasty
Hotel
UMNO
Building
Bank Simpanan Nasional
Kota Kinabalu Main Branch
558'26.3"N 11604'09.7"E
Maybank
Karamunsing
sabah region
83
Oceania
Construction
Sdn. Bhd.
Lee Sing
Logistics
Demak Laut
Commercial
Centre
I-Qyzen
Enterprise
Sirim Berhad
Kuching
Genx Composite
Engineering
Sdn. Bhd.
135'21.9"N 11024'32.2"E
sarawak region
5 units
1 unit
1 unit
1 unit
Discussion Room
Library
Gymnasium
5 units
1 unit
1 unit
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Tel#:#+603E7955#7266#ext.#336/465/426##Faks#:##03E#7960#6264#/#03E7955#1824#
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#####1.###Pendaftaran#dan#pembayaran#hendaklah#dibuat#LIMA!HARI!sebelum#program#bermula.#
#####2.###Pendaftaran#boleh#dibuat#melalui#pos,#faks#atau#eEmail#dengan#menggunakan#BORANG!PENDAFTARAN!MPC!!sahaja.#
#####3.###YURAN!PENUH!dikenakan#bagi#NOTIS!PEMBATALAN!penyertaan#bertulis#yang#DITERIMA!KURANG!DARI!LIMA!HARI!sebelum#program#bermula.##
#####4.###Peserta#yang#gagal#mengikuti#program#MPC#TIDAK!DI!KEMBALIKAN!YURAN.##
#####5.###NOTIS!PEMBATALAN!penyertaan#KURANG!DARIPADA!LIMA!HARI#tidak#akan#di#layan,#walaubagaimana#pun#peserta#gantian#adalah#di#aluEalukan.#
#####6.###MPC!BERHAK!menukar#tempat#/#fasilitator#/#kandungan#program#/#menjadualkan#semula#/#membatalkannya##atas#sebabEsebab#yang#tidak#dapat#dielakkan.##
#####7.###Borang#pendaftaran#MPC#boleh#didapati#melalui#Laman#Web##:##www.mpc.gov.my##
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Terima kasih diatas penyertaan anda dalam program MPC. Sila lengkapkan borang ini dan tanda *(X) dalam petak yang berkenaan.
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