The St.

Regis Shanghai Standard & Procedure 上海瑞 吉红塔 大酒店 标准与程序

Position: Butlers 职位：专职管家
Department: Housekeeping Dept. Head: Jevons Yang 部门：客房部 部门经理：仰平
HM Approval: Paul Nash Date: Dec 1, 01 酒店经理批准：黎瑞邦 日期：2001 年 12 月 1
日
Task: Organized and Cleanliness Code: RM-BU-A030 任务：工作间的清洁有序 序号： RM-BU-A030
of Pantry Room
Standard: 标准：
To maintain a very clean and proper order of the Butler Pantry Room. To keep 保持专职管家工作间的清洁有序。在所有的时间里保持适当的储备，排放整
appropriate stock of supplies and linen in a neat and organized manner at all times. 洁有序。确保工作间在所有时间都干净、卫生、无异味。
Ensure the pantry room is clean, odor free and hygienic at all times.

Procedures: 程序：
1. Every Butler along with room attendants will take full responsibility of their 1. 每一位专职管家将和客房服务员共同为他们所分派的各楼层工作间负全
assigned pantry room located on each floor. 责。
2. Butler shall check equipment based on Pantry Stock List to ensure adequate
2. 专职管家需对照工作间库存表检查设备，确保随时都有足够数量的杯子，
cups, saucers, milk jugs and teaspoon are available all the time.
3. Clean all Cups/saucers/teapots etc once they are retrieved from guest room. 碟子，奶盅和茶勺可用。
4. All silver cutleries shall be sent to Stewarding Dept for polish every 3. 一旦它们从客房里收出，清洗所有的杯子/碟子/茶勺等。
Tuesdays. 4. 每周二，所有的银器需送至管事部抛光。
5. Each pantry has two silver round trays, which shall be polished by night shift 5. 每个工作间的两个银质托盘，需由每天的晚班专职管家抛光。
butlers every day. 6. 保持水盆和抽屉的清洁有序。
6. Keep basin and drawers clean and organized. 7. 用喷雾剂祛除异味。
7. Use spray in order to keep an odor free area.
8. 每天拖地，清洁垃圾筒。
8. Have the floors mopped and rubbish cleared on a daily basis.
9. Keep computer, telephone, water heater, coffee machine clean and dust free to 9. 保持电脑，电话，热水器，咖啡机的清洁和无尘以使其处于良好的工作
maintain good working condition. 状态。
10. Maintain white board clear and organized for communicating properly and 10. 保持白板的清洁有序，以便于所有的客房服务员和专职管家良好和准确
accurately to all room attendants and Butlers. 的沟通。
11. Keep refrigerator properly stocked with required fresh milk whilst 11. 保持冰箱里鲜牛奶所需量的合适贮存，同时确保卫生、为异味。
maintaining hygiene and odor free. 12. 保持壁橱里所需备品的合适贮存，类似各种茶包，咖啡/巧克力粉，糖
12. Keep closet properly stocked with required amenities, such as various tea 包，确保准备客人要求时，流程顺利。
bags, coffee/chocolate powder, sugar, ensure smooth flow upon preparing
13. 在每个班次结束时，清洁和保养咖啡机和热水器。

Printed Date:1/18/2001 PAGE: 1/2

The St. Regis Shanghai Standard & Procedure 上海瑞 吉红塔 大酒店 标准与程序
Position: Butlers 职位：专职管家
Department: Housekeeping Dept. Head: Jevons Yang 部门：客房部 部门经理：仰平
HM Approval: Paul Nash Date: Dec 1, 01 酒店经理批准：黎瑞邦 日期：2001 年 12 月 1
日
Task: Organized and Cleanliness Code: RM-BU-A030 任务：工作间的清洁有序 序号： RM-BU-A030
of Pantry Room
guest orders. 14. 保持卫生间和制冰机的清洁。
13. Clean and maintain the coffee machine and water heater at the end of each
shift.
14. Keep w.c. and ice machines clean.

Printed Date:1/18/2001 PAGE: 2/2