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History of Internet Caf

The honor of being recorded in history as the worlds first Internet caf
belongs to Caf Cyberia which opened in London, England in September 1, 1994.
Caf Cyberia was founded by Eva Pascoe who got the business idea of serving
coffee to customers who are surfing the web while sitting at a coffee shop near the
City University of London where she was taking her PHD degree. She started Cafe
Cyberia with half a dozen (6) HP computers which are connected to the Internet
through dial-up modems that were able to transfer rate of 9.6 kilobits of data per
Cafe Cyberia became very famous for being the first Internet cafe and it attracted
additional investments for its expansion from the likes of Mick Jagger of the Rolling
Stones band and Maurice Saatchi, a famous British advertising executive. With the
success of Cafe Cyberia, the Internet Cafe business got into a fast start and the
number grew to over 60 similar cafes all over the world by the middle of 1995.
Ms. Eva Pascoe did not stay long in the Internet caf business and she sold her
stake in Cafe Cyberia to three (3) Korean investors in 1998. She moved and
engaged on another field of online business, the fashion e-commerce.
The original Cafe Cyberia can still be found in Londons West End at Whitfield St.,
behind Goodge St. train station. The caf was renamed Be the Reds by the new
Korean owners. Be the Reds is a bastardized version of beat the reds which is a
popular cheer for the South Korean national soccer team.
In the Philippines, there is no actual written record of who founded the first Internet
caf in the country. In one of the meetings I had with the early Internet caf owners
in attendance, almost all agreed that the first computer rental shop with Internet
access started sometime in 1998 in Quiapo, Manila using 486 PC clones. They could
be wrong though so anyone with proof of existence of an Internet caf earlier than
1998 can please come forward and set the record straight.
More on the history of Internet cafe and how it transformed from an obviously
educational business model of old to its current computer gaming craze in my
coming blogs. Wait for them.
Computer shop business is one of the most in demand businesses here in City Of
San Pedro. Nowadays, internet cafes are really in demand because of the fast
changing technology that the people embraced just like here in the Philippines.
Some have their own laptops and bring it to coffee shops so that they could
relax and at the same time prepare their assignments and paper works. The people
today are very busy and would want to do their jobs in a beautiful and innovative
environment that could satisfy their needs and lessen their stress due to busy
Name of the Firm
The proposed name of the firm is XAVIER COMPUTER SHOP. The owner will
register the firm with the Department of Trade and Industry (DTI) and Local
Government Unit (LGU) concerned. The firm will be registered as single
proprietorship. The business is about computer shop.

The business will be renting a space along Hi-way near to Government Office, and
schools. The target consumers are students, teachers, office workers, and nearby
neighborhood especially those people whose relatives or loved ones are abroad. The
two hundred (200) meter radius requirements as provided in the existing zoning
code and other applicable rules and regulations wherein computer shops and other
similar establishments and places of amusements should be put up or constructed
at least two hundred (200) meters away from the church, schools, hospitals
and other government offices shall be strictly complied with.
Long Range Objectives of the Project
The Xavier Computer Shop looks forward to be the most competitive shop in City Of
San Pedro and nearby towns of Laguna. The proponent dreams of making profit and
staying long in the business.
For operating and establishing XAVIER COMPUTER SHOP, I am having
some objectives.
1. To earn profit at less investments.
2. To satisfy our customers providing best quality service at effective price.
3. Providing the service at low cost by providing the best quality at affordable
4. To know a fair return on the capital invested by the owner.
Feasibility Criteria
The following are the most important criteria by which almost every subject is
1. Raising Funds or Capital this is the number one need of a business
man in putting up a business. Whether he will produce the money by his own
pocket or he will have a business loan in a bank
2 Recognize profit from the business the main reason of a person for going
into business is profit. People tend to enter into this kind of business because
of their expectation to earn money or have an income.
3. It helps the economic growth of the area this company will give a job
opportunity to the resident of San Pedro.
4. Enhance the availability of the company the company will become stable
if it has the ability to compete to his competitor and ability to continue
operations yet there is expected risks in a business.
Market Strategies
To penetrate the target market, different marketing strategies and promotions
will be considered. Leaflets will be distributed and handed out to various business
establishments, offices, schools, bus and jeepney stations, friends, and relatives.
Games and services offered will be displayed on the store window. I will offer
promos to attract the consumer like cheaper rate for computer rental, and
membership card. I will put a tarpaulin on the place itself where my shop is
standing, promoting the opening of my computer shop also one month before the
opening. To let the people know that there will be a new Computer Shop on the
vicinity. Lastly, I will keep developing my skills by attending seminars to improve my
knowledge and to be updated in this business.
Market Study
As the popularity of the Internet continues to grow at an exponential rate,
easy and affordable access is quickly becoming a necessity of life. Xavier Computer
Shop provides communities with the ability to access the Internet and
share Internet experiences in a comfortable environment. People of all ages and

backgrounds will come to enjoy the unique, up to date, and innovative environment
that Xavier Computer Shop provides.

Service Description
Xavier Computer Shop will provide its customers with full access to the Internet
and common computer software and hardware. Some of the Internet and computing
services available to Xavier Computer Shop are listed below:
Surf the web at warp speed!
Chat online using Instant Messenger, Yahoo, IRC or Pal Talk.
Have a video conference with a business associate, family member or friend.
Experience hot Internet games like World of Warcraft, Warcraft III, CounterStrike, Battle Realms and Dance Audition and autojam (3Mbps downstream
and upstream) with outrageous ping times.
Hook up your laptop to our Internet connection via Ethernet cable. You can
even send a print job from your laptop to our network color laser printer.
Rent Xavier Computer Shop for your late-night or all-night gaming party.
Send and receive email using your home or business account, or set up a free
email account using Yahoo, Hotmail or any other web-based service.
Create your own greeting cards, flyers, school reports or presentations using
Print Shop, Microsoft PowerPoint or Microsoft Publisher and print them in
Download shareware programs in the blink of an eye and copy them to a CD
or Zip Disk.
Scan a picture using one of our self-service photo scanners and send via
Plan your next vacation or print out driving directions.
Listen to music clips and watch videos from your favorite performers with
iTunes, Yahoo Music or Real Video/RealAudio.
Type resumes, letters and term papers with Microsoft Word.
Send and receive faxes on Xavier Computer Shops color fax machine.
Find that dream job using CareerBuilder or Monster Jobs.
Check out continuously updated news, sports highlights, weather, and stock
Enjoy quiet online board games from Yahoo. You can even join a Yahoo
Xavier Computer Shop will also accept computer repair.
You'll appreciate surfing and gaming at Xavier Computer Shop. It has superfast Internet connection; you'll be visiting all your favorite sites in record time. Multiplayer gaming is quicker and more exciting when you and your friends are able to
do battle with no lag and plenty of bonding for everyone. My friendly staff is ready
to help with your computer needs.
Guidelines of Business
All malicious sites are blocked.
Were not allowing inserting flash drive or any storage device without the
consent of the shop staff.
Eating and drinking in the gaming and typing area is not allowed, they are
only allow to eat and drink in the waiting area.
One person for one unit to maintain orderliness.

Not too dark and bright because we want the shop more encouraging to
work and play.
Our computer tables have a board between users for privacy purposes.
All furniture are fully furnished and labor included.

Price Study
It is one of the considerations
computers. If the price is lower they
The following services are:
10 P.C.

of the customer that enhance them to rent

will rent.

50 pcs.
50 pcs.
30 pcs.

15 /


(logo size)
Photocopying (short)

50 pcs.
50 pcs.




20 pcs.



CD burning (max. of 17
Other services:
Pay phone (for every 3
Computer Repair (labor)

10 pcs.



5 calls




Printing black & white













Total Net

Per Year

Factors Affecting the Market

Factors that I consider while putting up my own Computer Shop:

Location picking a good spot is an advantage for me.

Competition most business minded people think of competition as a
race to charge the lower prices in order to win the customers.
Software Licensing its really important to have an original
operating system, because pirated OS can eventually damage the system.
Expected ROI investing money in a business is a risk in my case the well
tabulated if financial statement is my major concern.

Internet Connection
The major cost of a computer shop is the internet connection. For
providing better service, the proposed project will use a high band width

connection for better speed as the project is going on to provide service of video
chat. It is recommended that the internet connection should be taken from the best
internet service provider.
Recommended Connection
If the project is set up in area, where DSL Internet connection is available, it is
recommended to use DSL Internet connection instead of any other Internet
connection. This will improve the speed of internet, which will improve the
performance of video chat and will also reduce the telephone expense.
Marketing Program
Xavier Computer Shop has three main strategies. The first strategy focuses on
attracting novice Internet users, by providing a novice friendly environment, Xavier
Computer Shop hopes to educate and train a loyal customer base. The second, and
most important, strategy focuses on pulling in power Internet users. Power Internet
users are extremely familiar with the Internet and its offerings. This group
of customers serves an important function at Xavier Computer Shop. Power users
have knowledge and web-browsing experience that novice Internet users find
attractive and exciting. The third strategy focuses on building a social environment
for Xavier Computer Shop customers. A social environment, that provides
entertainment, will serve to attract customers that wouldnt normally think about
using the Internet. Once on location at Xavier Computer Shop, these customers that
came for the more standard entertainment offerings will realize the potential
entertainment value the Internet can provide.
Attract Power Internet Users
Xavier Computer Shops second strategy will be focused on attracting power
Internet users. Power Internet users provide an important function. Xavier
Computer Shop plans on attracting this type of customer by:
Providing the latest in computing technology.
Providing scanning and printing services.
Providing access to powerful software applications

The large student and nearby neighborhood population will become an

important part of the Xavier Computer Shop customer base. The student population
continues to grow with the success of the educational institutes. Access to
the internet, entertainment, and the upscale ambiance will attract the students.
Business community is growing rapidly with the addition of new companies day by
day. Xavier Computer Shop will provide an opportunity to local and traveling
professionals to check their e-mails communications; this will be an attracting entity
for the middle income group and for the residents of San Pedro as they do not
have access to the internet at their living places.

Market Growth
The market for the services Xavier Computer Shop will offer is growing
rapidly. The computer shop hasn't come to this area yet, but similar services are
growing rapidly on a global scale. Large cities that cater to large numbers of
traveling business people have been saturated with businesses offering the services
Xavier Computer Shop will offer. Business people use the Internet services to catch
up on email and communications with their family. My area supports a population
that has many of the same needs and interests of this larger group.
The student population continues to grow as the University grows in popularity with
high-school graduates from out of state. These students tend to have money and
an interest in up-scale social centers. Xavier Computer Shop will target these groups
with the use of fliers and tarpaulin.

SWOT Analysis
The SWOT analysis provides us with an opportunity to examine the internal
strength sand weaknesses Xavier Computer Shop must address. It also allows us to
examine the opportunities presented to Xavier Computer Shop as well as potential
threats. Xavier Computer Shop has a useful inventory of strengths that will help it
succeed. These strengths include: a knowledgeable and friendly staff, modern
computer hardware, and a clear vision of the market need. Strengths are valuable,
but it is also important to realize the weaknesses Xavier Computer Shop must
address. These weaknesses include: a dependence on quickly changing technology
and the cost factor associated with keeping modern computer hardware. Xavier
Computer Shops strengths will help it capitalize on rising opportunities. These
opportunities include, but are not limited to, a growing population of daily Internet
users, and the growing social bonds fostered by the new Internet communities.
Threats that Xavier Computer Shop should be aware of include, the rapidly falling
cost of Internet access, and rising local competitors.
1. Knowledgeable and friendly staff Ive gone to great lengths at Xavier
Computer Shop to find people with a passion for teaching and sharing their
Internet experiences. My staff is both knowledgeable and eager to please.
2. Modern equipment Part of the Xavier Computer Shop experience includes
access to modern computer equipment. My customers enjoy beautiful and
convenient units displays, fast machines, and high-quality printers.
3. Up-scale ambiance When you walk into Xavier Computer Shop or even sit
at my waiting area, you'll feel the technology. Great sound background, nice
lighting that sets the mood and the whole area was clean.
4. Clear the vision of the market need Xavier Computer Shop knows what
it takes to build an upscale computer shop. I and my staff know the
customers, the technology, and how to build the service that will bring the
two together.
1. A dependence on quickly changing technology Xavier Computer Shop
is a place for people to experience the technology of the Internet. The
technology that is the Internet changes rapidly. Product lifecycles are
measured in weeks, not months. Xavier Computer Shop needs to keep up
with the technology because a lot of the Xavier Computer Shop experience is

2. Cost factor associated with keeping state-of-the-art hardware

Keeping up with the technology of the Internet is an expensive undertaking.
Xavier Computer Shop needs to balance technology needs with the other
needs of the business. One aspect of the business can't be sacrificed for the
1. Growing population of daily Internet users The importance of the
Internet almost equals that of the telephone. As the population of daily
Internet users increases, so will the need for the services Xavier Computer
Shop offers.
2. Social bonds fostered by the new Internet communities The Internet
is bringing people from across the world together unlike any other
communication medium. Xavier Computer Shop will capitalize on this social
trend by providing a place for smaller and local Internet communities to meet
in person. Xavier Computer Shop will grow some of these communities on its
own by establishing chat areas and community programs. These programs
will be designed to build customer loyalty
1. Rapidly falling cost of Internet access The cost of access to the Internet for
home users is dropping rapidly. Internet access may become so cheap and
affordable that nobody will be willing to pay for access to it. Xavier Computer
Shop is aware of this threat and will closely monitor pricing.
2. Rising local competitors Currently, Xavier Computer Shop is enjoying a firstmover advantage in the local computer shop market. However, additional
competitors are on the horizon, and I need to be prepared for their entry into
the market. Many of my programs will be designed to build customer loyalty,
and it is my hope that my quality service and up-scale ambiance wont be
easily duplicated.
Market Needs
As the popularity of internet continues to grow at an exponential rate, easy
and affordable access is quickly becoming a necessity of life. Public wants access to
the methods of communication and volumes of information now available on the
internet, and access at a cost they can afford and in such a way that they are not
socially, economically, and politically isolated.
Market Trends
More than ninety percent of my customers are youngsters and their only
objective to get to these is to get enjoyment.
Marketing Strategies
I create some advertising strategies like I will print a thousand of fliers printed
with the total cost of Php. 908.00 (500 pieces on small fliers that cost Php. 220.50,
while the second fliers are also 500 pieces with the cost of Php. 687.50), a month
before the opening me and my staff will distribute the fliers. I will also put tarpaulin
on the place itself where my shop is standing a month before the opening. It will
promote the services offered and also the opening of my Computer Shop. To let the
people know that there will be a new Computer Shop on the vicinity. The tarpaulin
size is 64 x 100and amounting Php. 497.75.
Management Strategies

Maintain a focus on quality products with bottom-line growth through cost

reduction and optimal performance. I also focus on technology and innovation to
make sure our employees skills are up to standard with todays mode of production.
Demand in Internet Services for the last five years:
Table 1.1


Demand (in




Figure 1.1

As you can see there is 8.08 percent of demand in internet service in year
2004 and increase of 6.6 percent on the next year. In 2006 there is 17.28 percent of
demand in internet service and increase of 6.14 percent in year 2007 and in the
year 2008 theres a demand of 36.54 percent in internet services.
I will use the Arithmetic Straight Line method in projecting the demand for the
next five years.
Yc = a + Yi 1

Yc = initial value
Yn = final value
Yi 1 = value for past years

Where: a = Yn Yc

a = 175,110 38,720 = 34,098
2009= 34,098 + 175,110 = Php. 209,208.00
= Php. 311,502.00
2010 =34,098 + 209,208 = Php. 243,306.00
= Php. 345,600.00
2011 =34,098 + 243,360 = Php. 277,404.00

2012 =34,098 + 277,404

2013 =34,098 + 311,502

Projected Demand for five years:

Table 1.2
Figures 1.2
Quantity Demand (in








Supply in the Internet Services for the last five years:
Table 2.1
Figure 2.1
Quantity supply
(in peso)






As you can see there is 8.21 percent of supply in internet service in year 2004
and increase of 5.47 percent on the next year. In 2006 there is 16.09 percent of
supply in internet service and increase of 5.05 percent in year 2007 and in the year
2008 theres a supply of 41.87 percent in internet services.
I will use the Arithmetic Straight Line method in projecting the supply for the next
five years.
Yc = a + Yi 1

Yc = initial value
Yn = final value
Yi 1 = value for past years

where: a = Yn YcN-1
a = 107,770 21,120 = 21,663
2009 = 21,663 + 107,770= Php. 129,433.00
172,759= Php. 194,422.00
2010 = 21,663 +129,433 = Php. 151,096.00
194,422= Php. 216,085.00

2012 = 21,663 +
2013 = 21,663 +

2011 = 21,663 + 151,096= Php. 172,759.00

of Quantity
five years:

of Quantity












Supplied (in










Supply for

Table 2.2
Figure 2.2

Demand and Supply Analysis

The table and figure below will shows the projected demand and supply of
Xavier Computer Shop for the next five years in percentage.
Table 3

Figure 3

The figure 3 shows the projected demand and supply of Xavier Computer
Shop for the next five years. In year 2009 there is a 15.08% of demand on internet
services, thats why Xavier Computer Shop needs a 14.98% to supply the demand.
In 2010 there is 17.54% in demand and 17.49% in supply, while in 2011 it has a
20% both in demand and in supply. And in 2012 there is 22.46% in demand and
22.51% in supply. For the fifth year 2013 it has a 24.92% in demand and 25.02%
of supply. In totality, every year Xavier Computer Shop will increase of 2.46% in
demand and 2.51%in supply.
Technical Feasibility
In this chapter, I will discuss the product, the manufacturing process of my
business including the plant size and production schedule. I will also discuss the
machinery and equipment and also the other computer application that I will use in
the business.
In order for me to lessen my expenses, I purchase equipment in packages. I focus
much in the hardware and software. I research on how much the hardware and
software will cost me, through net surfing.
The Services
The following services of Xavier Computer Shop are listed below:
1. Gaming
2. Typing
6. Cd burning
3. Searching the net
7. Computer Repair
4. Printing/ Photocopying/Fax/Scanning
For gaming I will install popular online games like Warcraft, Counter strike,
BattleRealms, Dance Audition, and Autojam. In typing I will install original Operating
System of MSOffice Professional 2007 like MS Word, Excel, Power point, Access,
Desktop Publishing. I will have printer, Scanner, Photocopier, and Fax Machine for
the Printing, Photo copying, and faxing. Xavier Computer Shop will also offer other
services like DVD/CD burning, Pay phone, and Computer Repair.
Manufacturing Process
This is the Xavier Computer Shops manufacturing process.

The Xavier Computer Shop will provide the product and services to the
customers, and then the customer will give income or profit to Xavier Computer
Shop in return. The income or profit that the customer gave in return will used to
provide the product and services.
Plant Size and Production Schedule
The Xavier Computer Shop will operate seven days a week. Xavier
Computer Shop opens at8:00 am ahead to the other competitors. This will lead my
shop of being known. My goal is togive the needs of the students and others in early
manner of time.
Xavier Computer Shops Time Schedule






Total Operating Hours

8:00 AM
per week

11:00 PM


Machinery and Equipment

The proposed project is going to be of 10 units of computer systems and the
details of the equipment required for the project is given below:
List of Hardw
Package PCs

Brand name



Pentium 4

Php. 15,500.00


Samsung SCX4200

Php. 4,999.00

Php. 4,999.00

Fax Machine

Panasonic KXFT933

10 units of PC
w/ Complete
3-in-1; Laser
Fax Machine
with Automatic

No. of
Php. 155,000.00

Php. 5,790.00

Php. 5,790.00

Paper Cutter
Modem DSL
Smart Bro
Computer Application Software:
OS MS Office
Anti-virus and
Anti spy ware
Game Software:
Warcraft 2
Counter Strike
Battle Realms
League Of
Point Blank
Grand Theft
Ran Online
Cross Fire
Special Force
Saint Run
Left 4 Dead
Total Machinery and Equipment Cost

Php. 999.00

Php. 999.00

Php. 4,999.00

Php. 49,990.00

Php. 7,200.00

Php. 72,000.00

Php. 1,450.00

Php. 14,500.00

Php. 350.00
Php. 720.00
Php. 1,968.00

Php. 3,500.00
Php. 7,200.00
Php. 19,680.00

Php. 1,968.00
Php. 1,000.00
Php. 720.00

Php. 19,680.00
Php. 10,000.00
Php. 7,200.00

Php. 1,968.00
Php. 1,968.00
Php. 1,600.00

Php. 19,680.00
Php. 19,680.00
Php. 16,000.00

Php. 1,800.00
Php. 1,968.00
Php. 750.00
Php. 1,500.00

Php. 18,000.00
Php. 19,680.00
Php. 7,500.00
Php. 15,000.00

Furniture and Fixtures

The project is based on Pentium-4 computer systems. Second hand systems
are also available in the market at much lower prices. The reason for using the
latest system is the new software coming in the market that requires more
powerful systems which will provide better service to the customer. The price
of computer systems varies with the introduction of new technology in the market.
Computer Cabinet
Table for waiting area
Air Conditioner
Mono block chair
Office chair for server
Cabinet for the supplies
Pad Lock
Total Furniture and
Fixtures Cost

Plant Location


Unit Price




Total Price
Php. 2,500.00
Php. 400.00

Php. 745.75
Php. 950.00
Php. 1,500.00
Php. 14,90

Plant Layout
Xavier Compter Shop

Building and Facilities

Rent ( 2,500*12)
Construction of the Shop
Total Building and facility Cost

Php. 30000.00
Php. 3,000.00
Php. 33,00

Raw Materials and Supplies



Bond Paper
CD w/ Case
Ball Pen
Photo Paper
Stapler Wire
HP 96 Black Ink
HP 97 Tri-Color
Record Book
Fire Extinguisher 10 lbs.
Total Raw Materials and Supply Cost

Php. 150.00 (500 pcs. /rim)

Php. 13.00
Php. 48.00
/box (12 pcs.)
Php. 300.00 /6 box
Php. 100.00
Php. 30.00
Php. 800.00
Php. 850.00
Php. 25.00
Php. 3,950.00
Php. 5,966.00

Total Utilities Cost

Monthly Cost
Php. 5,000.00
Php. 117.50

Total Amount (per year)

Php. 60,000.00
Php. 1,410.00
Php. 61,410.00

Waste Disposal
Xavier Computer Shop can manage the waste disposal properly, because
every Monday and Thursday is the schedule in collecting all the garbage in
barangay United Bayanihan, San Pedro, Laguna.
Cleaning Materials
Broom & Dust Pan
Trash Can
Feather Dust
Powder Soap
Air Freshener
Total Waste Disposal Cost

Php. 105.00
Php. 100.00
Php. 60.00
Php. 250.00
Php. 60.00
Php. 175.00
Php. 750.00

replace every 5

2 pcs. Good for 3

replace every 5

6 pcs. Good for 2

replace every 2

Legal Requirements
Registration with BIR ( Bureau of Internal Revenue)
Registration of Business Name with DTI (Department of Trade and Industry)
Barangay Clearance and Business Permit
Mayors Permit
Legal Requirements Cost
Barangay Clearance
Php. 150.00
Mayors Permit
Php. 4,000.00
Business Tax
Php. 950.00
Business Plate
Php. 100.00
Sanitary Permit
Php. 250.00
Occupational Tax
Php. 400.00
Inspection Fee
Php. 500.00
Php. 100.00
Php. 120.00
Php. 350.00
Electrical Inspection
Php. 250.00
Fire Inspection
Php. 350.00
Php. 300.00
Php. 5,750.00

Total Legal Requirement Cost

Php. 13,570.00

Production Cost
The details of production cost for the project are given below:
Labor Requirements
Estimated Annual Cost for Salaries and Wages
Monthly Salary
Annual Salary
Php. 8,000.00
Php. 96.000.00
Php. 4,500.00
Php. 54,000.00
Total Salaries and Wages Cost
Php. 150.000.00
* Additional fee to my employee for computer repair (labor)
Php 250.00
Requirement on Hiring an Applicant
Applicant must be 20 years old, residence of City Of San Pedro
Two valid I.D.
Birth Certificate (NSO)
N.B.I Clearance
SSS number
Vocational Graduate (computer technician)

The author would like to acknowledge the help of his T.L.E. teacher, Mr. Joel
Layderos, for all the efforts he had given in shaping this feasibilities study to what it
is and what it could become in the future. I would like to thank Mr. Joel Layderos ,
my adviser for reminding always to pursue in doing this feasibility study. I would like
to extend my deepest gratitude to my friends and relatives who have lent a hand in
making this paper possible. Same to my parents for the patient they have given,
when I was experiencing some mood swings while doing the paper.
Above all, to the God Almighty for blessing his with the knowledge, skills and
competencies in undergoing this research; for the experiences and trials
encountered during the entire conduct of this research.


This study shows the whole information about the firm Xavier Computer
Shop. It includes the history, demand and supply, structure of the branch, etc It
demonstrated that the management believed that its employees and the services
provided are its best asset. The study proved that the employees are responding to
the call of every customer. This defined the character and the ability of the
researcher to adapt the changes and the demand each day.
The study showcased the learning that the researcher has gained through.
This is also a way to impress others by advertising it through showing his study. The
resources and products weve marketing reflected on the study. This highlighted the
ability of each personnel to systematically deal with the problems that are
confronting them. The significance is to show the management copes with the high
demand of its customers.
The study resulted to the simplification of starting a business and delivering it
to success. With the improved technology today, there is more chance to have this
business. New method and insights to all concerning with the personnel gave them
the opportunity to gain expertise.
This gave the researcher the opportunity to prove into and solve challenging
problems. It also serves as a future references for those who will take the similar


The study focuses on the services provided by the management and knows
the reaction of the customers with regards to the service rendered to them. The
researcher interviews 20 respondents and is in different ages. All of them are
requested to answer the given questionnaire based on how they experienced our
services. By conducting the survey, it helps the research to prove what the
shortcoming are and how successful the business is since it just started in 2004.
This feasibility study helps the researcher to enhance his communication
skills and have a chance to meet of the customers.

St. Louis Ann Collages

Console 12, Elvinda Village, San Pedro, Laguna
Academic Year 2016-2017

Letter for interviewee

Dear respondant

Good day !
The researcher would like to interview you for 3-5 minutes. This research
work is in partial fulfillment of the requirements of the feasibility study in T.L.E. X. In
this connection, may I request you to accomplish the attached questionnaire? Your
cooperation will certain contribute to the success of this study
Thank You for rendering your time!

Xavier Computer Shop

The researcher

Brgy. United Bayanihan, San Pedro, Laguna

Cell no. 0922-491-2445


Name: _______________________________________
Age: __________
Gender: _______
Address: _____________________________________
E Mail Address: ______________________________________



1. Does our service meet your satisfaction?

2. Do our service is good?
3. Is my employees served you well?
4. Do you agree that we have an easy access?
5. Is there any unaddressed need that we should
focus on?

General Ways of Motivating people

Workers should be motivated as well as the customer. There are different
factors on how can they be motivated; here are some:

a. Motivated by Fame
Money and respect is the basic motivation in business. For the employees,
salary should not be delayed and must be based on their performance and I
will always have respect on them because they performance for my customer
is good. As the owner, I will offer them an increase and additional payment
during special holidays. For the customer, they will be motivated to visit my
shop by its affordable price with its convenient services.
b. Motivated by Enticement
Like money, another way of motivating workers is by enticing them. The
owner may promise to his subordinates a gift as a reward for his/her excellent
performance. The owner would also give them recognition by giving a
certificates and posting it on the shop. Enticing them would make them loyal
to me at and be more productive and have some initiative to do assigned
c. Motivation by identification in Ego involvement
Workers would have self satisfaction if they will be recognizing by
recognizing by including them in the success of a particular task. It should not
be done because they just want it but because they deserve to have it.

Influence Job Satisfaction

a. Opportunity
Opportunity cannot be only experienced by the owner but also with the
employees and

customers. First the management will always accept opportunity if it shall be

given to us, like if were requested to conduct a computer related contest, we
will do so.
My parents said to me that opportunity is just around, and if it comes,
take it and it shall benefits you and if not, it just fine for at least youve
experience it.
b. Stress
We all experience it and all enrolled to it. But it will not be much
affective if the enrolled
person to it should know to handle it. As the owner I will think carefully about
my decision to not regret it, and I will focusing on a particular task like
managing money and try to have solution for a problem; I will make sure it
wont last for many days so that I can avoid experiencing stress.
c. Leadership
Workers will be much appreciative in accepting job if their boss is so
eager to do so. A leader must be a model to his subordinate. He must show
everything he got. A leader must always consider his people and their ideas
for better results. A leader must always have a respect for their employees.
He is the one who should lead and do actions to resolve a problem in a way
that no one will be dissent.
d. Work Standards
For the owner, he must give all his efforts and all his abilities on his
task. He should not always ask his subordinates, instead he must have work
with high standards so that employees will do the same.
Xavier Computer Shop provides the best working standards which can
be found by our employees. We will make sure that no one would refuse to go
to our shop.
e. Rewards
Everyone deserves to have a reward. As the owner I shall introduce my
employees to receive a reward if they have to. It shall be based on their
works or performance and extension of working hours. As well as the
customer, they should also be given rewards by winning my tournament and
they will get free hours in special holidays like Christmas.

Definition of Terms

Attitude a feeling or emotion toward a fact.

Communication the exchange of information relating to ones work.
Customers Loyalty a customers feeling or attitude of attachment to the
Customers Satisfaction a term frequently used in marketing, is a measure
of how products and services supplied by a company meet or surpass
customer expectation.
Customers Services the degree of assistance and courtesy granted those
who patronize the organization.
Customer Surveys a method of collecting data from the customers.
Employee Behavior the actions or reactions of an employees in response to
external or internal stimuli.
Employee Commitment the degree to which employees are bound
emotionally or intellectually to the organization.
Employee Satisfaction the industrys ability to fulfill the physical, emotional,
and psychological needs of its employees.
Employee Values the expressed or implied underlying understandings
between individuals in a work group.
Job Satisfaction the degree of personal gratification one receive from ones
Motivation organizational programs and management behaviors that
encourage employees to act as desired.
Pricing the currency value charge for a service.
Profit Improvement the increase of revenue, decrease of expense or both.
Project Management the ability to effectively engage in the delivery of a
solution to a problem or task.
Services useful labor that does not result in a tangible product.
Strategic Planning the process of positioning the organization for strength
and advantage as if in war fare.
Stress Management controlling the effect of internal or external pressure.
Vision the farthest horizon imaginable at the present time for the future of
the organization.
Working Relationship the strength, value and effectiveness of superior, peer
and subordinate association in the work place.


Xavier Computer Shop is the best access shop for computer users. The name
Xavier is just came up into my mind and it catch my satisfaction so I decided to
make it my codename and I just add the computer shop in it. The shop is located at
Brgy. United Bayanihan, City Of San Pedro near the hall which will provide the
costumers more than they expect. We offer hand-in-hand service and provide
satisfaction by rending the excellent performance. Furthermore, we make sure that
the shop will meet its objectives and develops for better results and come out for
more branches.
The business assets are the personnel and the shop itself. It has lavatory
inside which cannot be found by others and sofas for the customers while waiting
for a unit. We also offering promos during holidays so that customers would enjoy
and continue to love our shop. Were advertising it by posting some tarpaulins
within the community and of course in front of the shop. The management will make
this venture successful and profitable. Our goal will not stop but continue as this
industry grows. Well be focusing and work step-by-step to reach and achieve
success. The management will consistency make the goal worthwhile and be
exceeding on our expectations and so with the customers. The target market will
not be lessening but increase each day and the developments of the shop will be
faster and excellent.
Xavier Computer Shop started at a capital that satisfies the eyes and wants
of the owner and even the users. We purchased the finest hardware, fixtures,
supplies and other equipments. Problems are interpreted as a way for better
chance to success. This industry will indeed to be popular and interconnected not
only on the resident of Brgy. United Bayanihan but publicly open. We surely give
best of our service and will show interest on the customers and will entertain each

Nature of business
Xavier Computer Shop provides a services that give satisfaction to our
customers. With us their stress due to busy schedule will lessen. Internet surfing,
computer gaming, printing, photocopying and scanning, CD-burning, pay phone and
computer repair are available. Everyone can experience the up-to-date services of

Types of Organization
Xavier Computer Shop is a Sole Proprietorship business. The owner produces
capital for all the expenses and just hires some workers that would manage it if
owner will not be around. With this type, it will be much easier to decide for changes
and would lessen the conflict like what others experienced.

Organizational Chart