ORGANIZATIONAL BEHAVIOR

OBJECTIVES
LEARNING

AFTER
AFTER STUDYING
STUDYING THIS
THIS CHAPTER
CHAPTER AND
AND
LISTENING
LISTENING TO
TO MY
MY LECTUER,I
LECTUER,I HOPE
HOPE THTAT
THTAT
YOU
YOU WILL
WILL BE
BE ABLE
ABLE TO:
TO:
1. Define organizational behavior (OB).
2. Describe what managers do.
3. Explain the value of the systematic study of
OB.
4. List the major challenges and opportunities
for managers to use OB concepts.
5. Identify the contributions made by major
behavioral science disciplines to OB.

O B J E C T I V E S (contd)
LEARNING

6. Describe why managers require a knowledge

of OB.
7. Explain the need for a contingency approach
to the study of OB.

What
What Managers
Managers Do
Do

Managerial
ManagerialActivities
Activities
Make
Makedecisions
decisions
Allocate
Allocateresources
resources
Direct
Directactivities
activitiesof
ofothers
others
to
toattain
attaingoals
goals

Where
Where Managers
Managers Work
Work

Management
Management Functions
Functions

Planning
Planning

Organizing
Organizing

Management
Management
Functions
Functions
Controlling
Controlling

Leading
Leading

Management
Management Functions
Functions (contd)
(contd)

Management
Management Functions
Functions (contd)
(contd)

Management
Management Functions
Functions (contd)
(contd)

Management
Management Functions
Functions (contd)
(contd)

Mintzbergs
Mintzbergs Managerial
Managerial Roles
Roles

EXHIBIT

1-1a

Mintzbergs
Mintzbergs Managerial
Managerial Roles
Roles (contd)
(contd)

EXHIBIT

1-1b

Mintzbergs
Mintzbergs Managerial
Managerial Roles
Roles (contd)
(contd)

EXHIBIT

1-1c

Management
Management Skills
Skills

Effective
Effective Versus
Versus Successful
Successful Managerial
Managerial
Activities
Activities (Luthans)
(Luthans)
1.
1.Traditional
Traditionalmanagement
management
Decision
Decisionmaking,
making,planning,
planning,and
andcontrolling
controlling

2.
2.Communications
Communications
Exchanging
Exchangingroutine
routineinformation
informationand
andprocessing
processing
paperwork
paperwork

3.
3.Human
Humanresource
resourcemanagement
management
Motivating,
Motivating,disciplining,
disciplining,managing
managingconflict,
conflict,staffing,
staffing,
and
andtraining
training

4.
4.Networking
Networking
Socializing,
Socializing,politicking,
politicking,and
andinteracting
interactingwith
withothers
others

Allocation
Allocation of
of Activities
Activities by
by Time
Time

EXHIBIT

1-2

Enter
Enter Organizational
Organizational Behavior
Behavior

Contributing
Contributing Disciplines
Disciplines to
to the
the OB
OB Field
Field

EXHIBIT

1-3a

Contributing
Contributing Disciplines
Disciplines to
to the
the OB
OB Field
Field (contd)
(contd)

EXHIBIT

1-3b

Contributing
Contributing Disciplines
Disciplines to
to the
the OB
OB Field
Field (contd)
(contd)

EXHIBIT

1-3c

Contributing
Contributing Disciplines
Disciplines to
to the
the OB
OB Field
Field (contd)
(contd)

EXHIBIT

1-3d

Contributing
Contributing Disciplines
Disciplines to
to the
the OB
OB Field
Field (contd)
(contd)

EXHIBIT

1-3f

There
There Are
Are Few
FewAbsolutes
Absolutes in
in OB
OB

Contingency
Variables

Challenges
Challenges and
and Opportunity
Opportunity for
for OB
OB

Responding to Globalization
Managing Workforce Diversity
Improving Quality and Productivity
Responding to the Labor Shortage
Improving Customer Service

Challenges
Challenges and
and Opportunity
Opportunity for
for OB
OB (contd)
(contd)

Improving People Skills

Empowering People
Coping with Temporariness
Stimulation Innovation and Change
Helping Employees Balance Work/Life Conflicts
Improving Ethical Behavior

Basic
Basic OB
OB Model,
Model, Stage
Stage II

EXHIBIT

1-6

The
The Dependent
Dependent Variables
Variables

The
The Dependent
Dependent Variables
Variables (contd)
(contd)

The
The Dependent
Dependent Variables
Variables (contd)
(contd)

The
The Dependent
Dependent Variables
Variables (contd)
(contd)

The
The Dependent
Dependent Variables
Variables (contd)
(contd)

The
The Independent
Independent Variables
Variables

Independent
Independent
Variables
Variables

Individual-Level
Individual-Level
Variables
Variables

Group-Level
Group-Level
Variables
Variables

Organization
Organization
System-Level
System-Level
Variables
Variables