SEMESTER IV

TRACK III: INFORMATION MANAGEMENT & QUALITY CONTROL

Sr.
No.
4.

Subject
Code

T3-IT41

Subject Title

E -Commerce & Knowledge

Management

Internal

External

30

70

Objectives:
To understand the concepts & role of e-commerce and Knowledge Management in organizations.
To get introduced to the key themes of techniques & technology to realize more value from
knowledge assets.
%
Sr.
Topic Details
No. of Sessions
Weightage
No
1
Introduction to e-commerce:
Meaning, nature and scope; channels of e-commerce,
Business applications of e-commerce, Traditional
commerce vs. E-commerce, Business model of e12
5
commerce: B2B, B2C, C2C,B2G and other models of ecommerce. The internet technology background,
categories of network, switching techniques, Internet
service provider, virtual private network
2
Mobile commerce:
Introduction to M-Commerce ,History & Key Benefits &
8
3
limitations, Critical Success factors, Wireless
Application protocol(WAP),Mobile banking.
3
Electronic payment system:
Type of payment systems- e-cash and currency servers,
e- cheques, credit card, smart card, electronic purses and
15
7
debit cards, operational, credit and legal risks of epayments, risk management options for e-payment
system, order fulfillment for e-commerce.
4
Security issues in e-commerce:
Security risk of e-commerce, type and sources of threats;
protecting the electronic commerce assets and
intellectual property; firewalls; client server network
15
5
security; data and message security; digital identification
and electronic signature; encryption approach to e
commerce security.
5
Introduction to Knowledge Management (KM)
History of Knowledge Management, Types of
Knowledge, The Knowledge Management Processes,
20
8
Knowledge Management Systems, Organizational
impact on knowledge management, Factors influencing
Knowledge Management.
6
Knowledge Management Technologies and systems
Knowledge Application Systems, Knowledge Capture
15
6
Systems, Knowledge sharing systems and Knowledge
Discovery Systems.
7
Knowledge Management Tools
Knowledge capture and creation tools, Knowledge
Sharing and Dissemination Tools, Knowledge
15
6
Acquisition and application tools. Practical implications
of KM tools and techniques.

128

The KM team: KM roles and Responsibilities within

organizations, Future challenges for KM.
Reference Books
1. E-Commerce concept-model-strategies, C.S.V. Murthy, Himayalaya Publication House
2. Electronic commerce, Elias M. Awad., PHI
3. Knowledge Management, Donald Hislop, Oxford University Press, 2nd edition
4. E-Commerce concepts and applications, Nidhi Dhawan,International book house Pvt Ltd.
5. Knowledge management, Systems and Processes, IRMA Becerra- Fernandez, Rajiv Sabherwal,
PHI edition.
6. Knowledge Management, Elias M. Awad and Hassan Ghaziri, Pearson, fourth impression
7. Knowledge Management in Theory and Practice,Kimiz Dalkir,Elsevier
8. Frontiers of Electronic commerce, Kalkota and Whinston, Pearson
9. E-commerce, Joseph, PHI second edition

129