Beruflich Dokumente
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B.A Degree in
Accounting.
Department of Accounting
College of Business and Economics
Jimma University
May, 2012
Jimma, Ethiopia
Abstract
This research paper
tried to
researcher used both primary and secondary data, but much focused on in the
primary data in which more information could be obtained by conducting
unstructured interview and structure questionnaires.
Specifically the study tried to examine the industry inventory management in
appropriate way, to compare and contrast the actual practice of KK textile
industry inventory management with the theoretical aspects of inventory
management, and to determine the industry strength and weaknesses with
regarding to inventory management system. Accordingly, the study will have a
relevance
Acknowledgement
In the first and the most great would like thanks for my Allah, he give the
persistence of to accomplish this paper.
Next, I would like to express out appreciation and indebtedness to my advisor
Muhammed Aragie, who contribute to me necessary information as well as
giving advise to done this paper. And also, I would like thanks Jimma
university especially college of Business and Economics for designing this
program through that students develop their knowledge.
Finally, I would like to sincere thanks the employees of KK textile Industry, who
were willing to respond to my interview and thanks for my friends and my
family who helped me done this paper.
Content
IITable of
Abstract ------------------------------------------------------------------------------ I
Acknowledgement ------------------------------------------------------------------ II
Table of content -------------------------------------------------------------------- III
Chapter One : Introduction
1.1.
1.2.
1.3.
1.4.
1.5.
1.6.
1.7.
1.8.
1.9.
III
3.4.
3.5.
3.6.
3.7.
3.8.
IV
1.2.
the integrity, team work and innovation of KK private limited company people.
The mission of the company is together with our customers and partners, we
develop, manufacture, supply and render commodities and services which
acquire, transmit, control and record precess information enabling our
customer to operate and manage processes in a safe reliable economical
profitable and environmentally responsible manner.
The company mainly purchase its raw materials and other trading items for its
textile factories from well known suppliers in Korea, Indonesia, and Chaina.
Chemicals and other dyestuffs are acquired from European countries like
Germany,
Switzerland,
Spain,
and
Belgium.
The
company
sales
and
distributions are composed of five sales shops within the capital, Addis Ababa,
two branch offices in Shashemene, Dessie, three big ware houses, about ten
delivery trucks and competent personnel and more than 100 well known
distributors through out the nation.
One of the most produce in KK private limited company blankets these item the
major institutional buyers are ministry of defense, federal polices and Addis
Ababa police, Ethiopian red cross, Oxfam, trade union, associations and other
regional offices. The company of facilitate its business activity and fulfill its
working capital requirement has relation ship with the well known financier of
Ethiopia, these are commercial bank of Ethiopia, Abyssinia bank, Awash
international bank and united bank.
The management and organizational structure of KK private limited company
has been characterized by several district trends interms of its organizational
evaluation. As most of the private business companies KK private limited
company used to be managed by the far-signted and visionary owner Mr.
Ketema Kebede. But due to the increase in the volume of business transaction
and the size of workable, the need to compete with huge local and forign
multinational business company it came to believe that it is necessary to have
well-organized and staffed organizational structure.
of
sales,
purchases
and
payments
with
good
inventory
management, companies are able to monitor what shipments they have coming
in and going out to customer, allowing them to keep just enough inventory in
stock to meet demand.
Then inventory management lets companies enjoy many benfits which include
achieving inventory balance, using resource wisely, cutting costs, saving time
and becoming more effient and planning a head for seasonal changes in
demand.
According to these evidence this study is emphasize on how KK textile industry
performs the activity to come up with a good result along with attaining the
main objective of the industry.
1.4.
management
with
the
theoretical
aspects
of
inventory
management.
To determine the industry strength and weaknesses with regarding to
inventory management .
To give some constructive suggestions and recommendation based on the
fact of the study.
1.5.
Research questions
the
industry
inventory
management
policy,
procedure
and
theoretical
aspects
of
inventory
The researcher has an expectation, the study will provide a clear picture
about the value or importance of inventory management in
KK textile
delimited
department,
to
examining
store
production
department
and
authors have defined the word management in different ways. Plunket and
Ather 1986 defined management as the process of setting and achieving goals
through the execution of five basic management functions (Planning,
organizing, staffing, directing and controlling that utilize human, Financial and
material resource. Therefore, inventory management is the process of tracking
product orders keeping adequate amount of products on hand and organizing
products in Warehouse and retail location. And also inventory management is
the active control program which allows the management of sales, purchases
and payments.
2.2. Nature of inventories
Inventories consists of good held for sale to customers, partially completed
goods, and material and supplies to be used in production. Inventory items are
acquired and sold continuing by a merchandising enterprise or acquired,
placed in production, converted to a finished product, and sold by a
manufacturing enterprise. The sale of merchandise or finished products is the
primary source of revenue for most non service business enterprises (Mosich
1988 p.397).
2.3. Why inventory hold by Organizations
Particularly stevenson (1999 p.77) the reason for hold inventories are discussed
in detail in the following paragraphs.
First, inventory helps to project against stock outs, delayed delivers and
expected increase in the risk of shortages lays can occurs because of weather
conditions, supplies stock outs, delivers of wrong materials, quality problem
and soon. The risk of shortage can be reduce by holding safety stock which are
temporarily. The problem is resolved, firms have used buffers from supplies
and finished goods inventory to buffer sale operation from manufacturing
descriptions more recently, company have taken a closer book at buffer
inventories recognizing the
finding and eliminating sources of description can greatly decreased the need
for decoupling operations.
Third, it also helps to smooth product requirements in a firm may experience
seasonal patterns in demand often build up inventories during at seasonal
periods to meets very high requirement during certain period.
2.4. Type of Inventory
Regarding types of inventory different literatures provide different description
of inventory type based on their own task objective. However, for this study the
researcher favour the inventory type provided by Stock and Manbert (2001, p
232-235)
Cycle stock is inventory that results from the replenishment process and is
required in order to meet demand under condition of certainty that is when the
firm can predict demand and rends times almost perfectly.
Inventories in transit are items that are in routs from one location to other.
They may be considered parts of cycle stock even through they are not
shipment until after they arrive at the destination.
Safety or buffer stock is held in excess of cycle stock because of uncertainty in
demand or lead time. The notation is that a portion inventory should be
devoted to cover short range variation in demand and lend time.
Seasonal stock is a form of respective stock that involve that accumulation of
inventory before a reason begins in order to maintain as table labour force and
stable in runs or in the case of agricultural products, inventory accumulated
as the result of a growing season that limits availability through out the years.
Dead stock is inventories that no one want at least immediately. The question is
why any organization would incur the costs associated with holding these item
rather than simply disposing of them. One reason might be that management
expected demand to resume at some point in the future.
2.5. Requirement for effective inventory management
Regarding
requirements
for
effective
inventory
management
different
literatures describe in different ways based on their own task objective, but for
this study the researcher favor particularly Stephenson (1999, p.561-562)
describe in his book about requirements for effective inventory management in
to four distinct mechanisms that are:2.5.1. Inventory count (keep track) the inventory
This mechanisms to control the inventory, physical count has to be conducted.
This count enables to the manager to determine the quantity on hand. Then
the manager estimate how much will be demand period prior to the next
delivery periods and bases the order quantity on that information.
2.5.2. Demand for cast and lead time information
Inventories are used to satisfy demand requirement. So, it is essential to have
reliable estimate of the amount and timing of demand. Similarly, it is essential
to know how long it will take for order to be diverse. In addition, manager need
to know the extend to which demand and lead time (the time between
submitting and order & receiving it might vary the greater the potential
variability the great or the need for additional stock to reduce the risk of
shortage between delivers. Thus, there is critical link between forecasting and
inventory management.
2.5.3. Cost information holding inventories
Invites three basic cost holding transaction
O= ordering cost
Thus the formula to determine the recording point when safety stock is
maintained as follows:
Reorder point = lead x average usage safety stock
reorder =
quantity
minimum x minimum
consumption reorder
Reorder point is the problem how much to order is solves by descrmining the
economic order quantity. Yet the answer should be thought to the record
problem when to order. This is the problem of determining the reorder point.
The reorder point is that inventory level at which on order should be placed to
replenish the inventory. To determine the order point under certainty to be
should know lead time, average usage and economic order quantity.
Lead time is the normal takes in replenishing inventory after the order has
been placed by cersainty that means usage and lead time do not fluctuate
under such a situation reorder point is simply that inventory level which will
be:Reorder point:- Lead x average usage safety stock. It is difficult to redicate
usage and lead time accurately. The demand for materials may fluctuate from
day to day or from week to week. Similarly the actual delivery time may be
different the delivery problem of stock out. Some minimum or buffer inventory
as cushion against un expected increased and delayed on delivery time.
Record level is the level of materials at which purchase requisition is inittated
for fresh supplies this level is fixed by reordering when materials fail to the
minimum. The formula is :Minimum level = reorder Level
minimum
x
minimum
consumption
reorder period.
2.6.4. Just in-time inventory control:The just-in-time inventory control is more just on inventory control system, it is
a production and management system. Not only is inventory cut down to
minimum, but the time and physical distance between the various production
operation are also reduced. In addition management is unwilling to trade off
costs to develop close relation ship with suppliers and promote speedy
replenishment of inventory in return for the ability to hold less safety stock
(pewon p. 728). The just in time inventory system depends on how well
companies manage in suppliers the
system
is highest for this purpose the item will be dried in there catagories A,B and C
the higher value items are classified as A items and would be under the
highest control C item represent relatively least value and would be under
simple control B items fall in between these categories and require reasonable
attension of management. The A, B, C analysis can contracts on important
items and also known as control by importance and exception.
The following steps are involved in implementing the A,B,C analysis classify the
items of inventories determining the expected use in units and the price per
unit for each item.
1. Determine the total value of each item by multiplying the expexted units
by its units price.
2. Rank the item in according with the total value giving first rank to the
item, with highest total value.
3. Combine items on the basis of their relative value to form three
categories A, B, and C (impandey p. 633)
2.6.6. Inventory turnover
The inventory turn over ratio indicate the efficiency of the firm in producing
and selling its product. Its product calculated by:Inventory turnover = Cost of good sold
Average inventory
firm thus to high and too low inventory turnover ratios should be investigated
further (impandey, p.123-125).
2.7. Inventory control procedures
One of the most effective of ensuring out investment in inventory under control
is to check all item inventory on regular basic once physical check has been
carried the result can to be compared with theoretical or book inventories any
discrepancies noted and acted on there are two chief method of inventory
checking (Willamson, 1998). These are discussed in detail in the following
subsection paragraph.
checked at any time and in the long will be checked at least once run all item in
addition to the use of random numbers entering that all item are checked at
least once in accounting periods. In this way not only can the physical and the
theoretical balance be checked against each others , but also any discrepancies
can be corrected for after all investigation are carried out in to how they
occurred any discrepancies that arise must be reported and depict with
immediately, the more serious discrepancies may be a matter for a change of
policy or policy action. Annual inventory check it is a periodic inventory check
and is most usually carried out as part of the annual audit all items is most
usually carried out as part of the annual inventory checked carried at one time
because the annual inventory checked usually carried out at part at the
annual audit there will usually be an external auditors in attendance at
inventory check which insure that the results obtained are open to
independent security.
Analysis of investment in inventory it is a major responsibility of the finical
manager to over see the movement of inventory is an investment decision. The
analysis should therefore, involve an evaluation of the profitability of
investment decision. The goal of the inventory policy will maximize the firm
value at a point the inventory policy will maximize at which intermental or
margional return from the investment in inventory equals the incremental or
marginal cost of funds used to finance the investment inventory.
The incremental analysis should be used to compute the value of operating
profit investment, inventory rate of return and cost of funds. A change in
inventory policy is describe if the incremental rate of return exceeds the
required rate of return.
freedom. The researcher in addition used the secondary data collected from
the consecutive last five years (2007-2011) financial statement of the industry.
3.5. Sample size
Using all population for data collection is difficult for one researcher. As
sampling is using small part of large population to make conclusion about the
whole population. The researcher selected 20 respondents from different
department such as store department, production department and purchase
department through establishing judgmental sampling technique..
3.6. Sampling technique
In this study the sampling method used to acquire the respondents was nonprobability judgmental sampling technique. This technique has been
sampling method, because to selected respondents that
have
used
the expected
good knowledge about the inventory management in the industry as well as the
researcher permit to have complete freedom of selecting individual who can
provide relevant data and to chose sample element according to the researcher
wish/desire.
3.7. Data Processing and Analyzing
After the necessary data has been collected from both primary and secondary
sources, the next assignment had data processing and analyzing. Thus, the
researcher was used tabulation and percentage which helps the researcher to
present all the collected information in the simplest form to arrive at effective
conclusions and possible recommendations. Data processing is an activity
which involves editing, coding and classifying
further analysis, then the compiled data has processed. After all the relevant
data has been collected and processed, then they have been analysis has
further transformation of the processed data groups. Finally, the out cocme of
the project would be presented on written material and detailed oral
presentation.
3.8. Method of presenting the outcome
Once the analysis process is completed, the interpretation of all data was
follows, it has been presented using different tools such as table and
percentage to make clear the relation among variable. Finally, the analyzed
data has been presented in easy understand way to draw conclusion and find
out the major factors that affect inventory management.
As its can been seen from the above information the respondents 60% are
males and 40% are females. From this table the researcher gets that most of
the employees are males.
As it can been seen from the above information 30% of the respondents have
degree and above 8(40%) diploma 4(20%) other specify and 2 (10%) have
experience. From this information, the researcher gets the organization more
employee by they have diploma and degree and above. Hence, most of the
employees are educated. So that the companies internal control over inventory
is strong.
4.1.3. Respondents age distribution
Age
18 25
26 35
36 41
42 66
Total
Table 4:3: Respondents
No
Percentage
2
10%
12
60%
6
30%
0
0%
20
100%
age distribution
Source: Questionnaire
According to this table information 10% of the employees are found at the age
of between 13-25, 60% of age between 26-35, 30% of age between 36-41 and
0% of age between 42-66. as the researcher get the organization is more
employees by age between 26-35. Hence, most of the employees of the company
are young. From this, the researcher conclude that the company have strong
labor force in order to achieve its objective.
4.2. Nature of inventory management of the Organization
A manufacturing enterprise has several types of inventories, raw materials,
factory supplies, good in process and finished goods are basic commodities or
other products obtained directly from natural resources or acquired from
others, which will be incorporated physically in to a finished product factory
supplies are similar to material, but their relation to the end product in
indirect. Goods in process consists of partially completed products and
includes the cost of direct material, direct labor, and factory over head.
Finished goods are items that are complete and ready for sale and include the
same cost elements as those in good in process.
Response
Yes
Do you known the term
No
Total
inventory management?
Table 4.4: the term inventory management
Source: Questionnaire
No
16
Percentage
80%
20%
20
100%
Show in table 4.4 16(80%) respondents, response that yes the tem inventory
management question and 4(20%) respondents response do not know the term
inventory management. From this information, the researcher can conclude
that there is inventory management in the industry.
Response
Yes
No
Total
No
16
Percentage
80%
20%
20
100%
Shown in table 4.5, 16(80%) respondents response that KK textile industry has
does polices and procedure to keep inventory that avoid excess inventory and
4(20%) respondents said that the industry does not polices and procedure to
keep inventory level that ensure not going out of excess inventory. Hence, the
researcher conclude that, the industry has policies and procedures to keep
inventory that avoid excess inventory.
Response
Yes
No
16
Percentage
80%
inventory management in No
20%
the industry?
Total
20
Table 4.6: The industry regarding optimal level of inventory.
Source: Questionnaire
100%
Is
there
department
finished
inventory?
production
delivery
Response
- Delivery on time
-
Percentage
90%
goods
No
18
10%
0%
Total
20
100%
the industry was not face problem of inventory obsolescent due to the fact that
the inventory is delivered on time.
Is
there
the Response
- There is strong coordination
coordination
among
- There is satisfactory
production department,
coordination
store department and
- There is weak coordination
purchase department of
- There is low coordination
the industry?
Total
Table4. 8: Coordination among department
Source: Questionnaire
No
14
Percentage
70%
30%
0%
0%
20
100%
and
6(30%)
of
respondents
response
that
the
industry
Response
Perpetual
No
0
Percentage
0%
system
does
the
industry use?
Table 4.9: Control system
Source : Questionnaire
Periodic
20
100%
0%
Both
How
many
industry
time
count
its inventory?
the
(check)
Response
Quarterly
No
18
Percentage
90%
Semi annually
10%
Annually
0%
20
100%
Total
Table 4.10: Checking inventory items
Source: Questionnaire
Response
Always
Most often
No
0
Percentage
0%
0%
Few
13
65%
None
35%
20
100%
Total
Table 4. 11: Inventory returned by customer
Source: questionnaire
As can be observed from table 4.11, 0 out of 20 (0%) respondents response that
the inventory returned by customers as a result of defect the question for
always and most often, 13 out of 20 or 65% that respondents respond
inventory returned by customer as a result of defect for the question. Few and 7
out of 20 or 35% the respondents respond inventory returned by customer as a
result of defect for the question none. Hence, the researcher understand that
there is a problem of production efficiency in the production department.
technique
Response
-Economic order quantity
Percentage
25%
- Just in time
20%
- ABC
20%
- Stock level
35%
0%
20
100%
Total
Table 4.12: Inventory management technique
No
Source: Questionnaire
As can be seen from table 4.12, 5 out of 25% respondents respond the industry
follow economic order quality. This inventory management technique determine
that how mach inventory is add. When inventory replaced and when to order
determine that the recorder point at which an order should be placed an
inventory. 4 out of 20 or 20% respondents respond the industry follow just in
time, and ABC technique, 7 out of 20 or 35% respondents respond the industry
follow stock level its technique in order to guard over stocking or under stock
kept material with the appropriate level of the material by fixing stock level,
0(0%) the inventory management technique follow economic order quantity,
ABC techniques stock level and just in time.
From this information, the researcher understand that the industry follow good
inventory management techniques because in stock level technique there are re
order level, minimum level maximum level and economic order quantity or
reorder quantity.
Does
the
industry
Response
Yes
No
Total
appropriate way?
Table 4.13: managing inventory
Source: Questionnaire
No
18
Percentage
90%
10%
20
100%
No
20
Percentage
100%
0%
20
100%
quantity?
Table 4.14: Purchased inventory
Source: questionnaire
As can be observed from table 4.14, 20(100%) respondents respond that the
industry apply very carful to buy the right item, at the right price and in the
right quantity. So, not any one response (0%) respond. The industry is nothing
to done this question. Hence, the researcher conclude that the industry
purchased the right items and the right quantities. Thus, help to minimize
wastage inventory additionally, industry purchased at the right price that help
to minimize production cost.
To determine how effectively the firm managing inventory and also to gain an
indication of liquidity of inventory, we compute the inventory turn over ratio.
Inventory turn over is one aspect of ration analysis which measure how
effectively managing its inventories.
Inventory turn over =
This ratio tell as how many time inventory is turned over in to receivable
through sale during the year. The higher the inventory turnover, the more
efficient the inventory management of the firm. The following schedules show
the industry is turn over ratio (actual)
Year
turn
over
1.53
1.37
1.46
3.09
3.95
2007
3,232,472
2008
2,732,310
2009
20,095,293
2010
51,728,976
2011
48,314,651
Table 4.15: Inventory turn over
Source: Financial statement of the industry from 2007-2011
The above table shows the inventory turn over ratio of the industry. The turn
over of inventory in the industry varies from year to year. The inventory turn
over ratio in 2007 was 1.53 times. In 2008 the industry turnover ratio shows in
1.37 times and it is the lowest ratio compared with the rest four years turn over
ratio. Hence, inventory interface with operating efficiency and customer service
additionally, the inventory sold before an expiration date.
Cost
of Ending
finished Inventory
goods sold
goods inventory
2007
3,232,472
2,107,259
2008
2,732,310
2,001,351
2009
20,095,293
13,749,285
2010
51,728,976
16,742,453
2011
48,314,651
12,279,605
Table 4.16: Average of inventory
Source: financial statement of the industry
turn over
1.53
1.37
1.46
3.09
3.93
Average
inventory
235
262
246
116
96
Table 4.16 shown that inventory turn over rate and the average of inventory on
the industry are inversely proportion. The higher the inventory turn over ratio,
the lower inversely stay in the industry. In 2008 the industry is stock is turned
with in 262 days and its the largest days an inventory stay in the industry
relative to the succeeding for years. In the 2007, the improve in turn over
became apparent which reduce the average age of inventory in industry to 235
days. In 2009, the inventory average age of inventory 246 days.
The industry experienced high average age of inventory on 2007, 2008 and 246
are with 235,262 and 246 days respectively, this shows that there was saw
stock turnover according to the data obtained from the industry. To the current
year average age of inventory is more better than in which the industry enjoy
high profit resulted from large sale volume. From this information, the
researcher conclude that the amount of holding inventory decrease due to the
increasement of inventory turn over.
In the year 2009 turn over was increases on preceding year and its was 1.46
times. In the two years 2010 and 2011 turn over ratio is 3.09 and 3.93
respectively.
As it is in dedicated in table above the inventory of five years fluctuated with
large variance. The inventory ratio of 2011 was better that indicates the
effective and efficient control of inventory in the industry. But in all the
preceding year the industry experience with relatively low inventory turnover.
The turnover in 2011 indicates the cost of goods sold in above 3.93% times
finished goods inventory on other hands the lowest turn over ratio in 2008
show that finished goods inventories recycled 1.37 time with respect to cost of
goods old. Although the inventory turn over of the past three years fit the
standard of the industrys inventory turnover indicate the factory had high,
stock of inventory.
Generally, both the inventory turnover and overage age of inventory point that
there was slow moving items in industry which is turn result a cost problem
lived storage and depreciation in the past four years. Conversely the industrys
present performance in inventory control is better than the past years, hence
turn over is increased and it derive the inventory interface with operating
efficiency and customer services. The more the numbers of days the inventory
study in the industry, the less the inventory is turned count receivable. This
may arise storage and depreciation cost that will be change against the profit of
the industry perishable goods and age controls must sold before an expiration
are strongly controlled and great emphasis is given than lower level items. The
industry selected this method for cost consideration. There are also scientific
technique made by the industry cyclical and fixed order quantities. The former
concept has been developed for consume able materials which are required by
production section to smoother out of the production activity, while the later
system has been used the control high value items closely to maintain
relatively low investment in inventory.
Store department is responsible for receiving and issuing of materials in KK
textile industry, like raw material, finished goods etc represent a very
large
investment. The main objective of store room is to reduce loss and detoration
of materials. Accordingly the interview methods, the store department the
following procedure to receipt the raw material that reach at the industry site.
The store department maintain appropriate accounting for inventory control
purpose. some of these are physical count and bin care.
In the reorder point of inventory level are determine how many inventory are
reorder for a selling and production activity. The industry used the minimum
inventory level used for each store departments and its important the supplier
are leads that products.
The inventory turnover ratio of the five years periods fluctuation was large
variance, the inventory turnover of 2010 (3.93) it indicate the industry effective
and efficient control on inventory. But proceeding years inventory turnover, the
industry experience with relative low turn over. The decline in turn over
indicates the industry has high stock inventory. Generally both the inventory
turn over and the average value show that there was slow moving items in the
industry in turn result a cost problem such as storage and depreciation cost in
the past four years.
5.2. Conclusion
Concerning the application of inventory management in KK textile industry
most of managing attempt to apply, like:Regarding to delivering finished goods there is enough working capital because
of its cash is not hold by inventory as well as the industry was not face problem
of inventory obsolescent, due to the fact that the inventory is delivered on time.
Second, there is qualified man power, good inventory management polices and
procedures and the industry carefully purchased raw materials select the right
items, the right quantity and the right price that are help to attain its own
objective.
5.3. Recommendation
Based on the finding and conclusion the following recommendation are for
ward in order to solve the problems identified and strength the existing section
for effective inventory management. To solve the problem should take the
following major action.
There should be fully accountability for both units and birr for inventory
quantity received on hand and issued or sold.
The industry should use material requirement plan since its fastness
system thinking and become the corner stone of production system with
the limit of its metrology, if will review what is needed, how many needed,
when they are needed and when they should be order.
Reference
Duncan Williamson (1998), Cost and management accounting, 6th ed.
New delhi prentice Hal india .
Mosich A.N (1988),
America.
Stephen A. Ross etal (1998), Fundamental of corporate Finance, 6th ed.
United state of Amercia. Van. Hoftman.
Graw hill .
Internet Web sites
Http://www. Inventory Management. Com. Accessed 03/03/2012.
www. Fishbowl. Inventory management. Com . Accessed 05/03/2012
Appendix
Jimma University
Collage of Business and Economics
Department of accounting
Dear respondents
The purpose of this questionnaire is to collect data for the thesis project tin
requirement for partial fulfillment of B.A degree in accounting in Jimma
University. You genuine response for the following questions is extremely
important for the successful completion of this paper, the information your
provide is used only for the purpose indicated and will be kept highly
confidential.
I would like to thank you in advance for your cooperation and for invuable time.
3.
4.
5.
6.
13
to
specify
the
reason?
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