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INTEGRATED MANAGEMENT SYSTEM MANUAL

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[organization name]

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Basic document outline

Table of contents
1.

ABOUT THE ORGANIZATION.......................................................................4

1.1.

ORGANIZATIONAL

STRUCTURE......................................................................................4

2.

PURPOSE, SCOPE AND USERS...................................................................4

3.

TERMS AND DEFINITIONS..........................................................................4

4.

CONTEXT OF THE ORGANIZATION..............................................................4

4.1.
4.2.
4.3.
4.4.

5.

UNDERSTANDING THE ORGANIZATION AND ITS CONTEXT....................................................4

UNDERSTANDING THE NEEDS AND EXPECTATIONS OF INTERESTED PARTIES.............................4
DETERMINING THE SCOPE OF THE INTEGRATED MANAGEMENT SYSTEM.................................5
INTEGRATED MANAGEMENT SYSTEM AND ITS PROCESSES...................................................5

LEADERSHIP.............................................................................................6
5.1. LEADERSHIP AND COMMITMENT....................................................................................6
5.1.1.
General.......................................................................................................... 6
5.1.2.
Customer focus.............................................................................................. 6
5.2. IMS POLICIES........................................................................................................... 6
5.3. ORGANIZATIONAL ROLES AND RESPONSIBILITIES...............................................................6

6.

PLANNING................................................................................................6
6.1. ACTIONS TO ADDRESS RISKS AND OPPORTUNITIES.............................................................6
6.1.1.
General.......................................................................................................... 6
6.1.2.
Environmental aspects..................................................................................7
6.1.3.
Compliance obligations..................................................................................7
6.2. IMS OBJECTIVES AND PLANNING TO ACHIEVE THEM...........................................................7
6.3. PLANNING CHANGES................................................................................................... 7

7.

RESOURCES............................................................................................. 8
7.1.
7.2.
7.3.

RESOURCES.............................................................................................................. 8
COMPETENCE............................................................................................................ 8
AWARENESS............................................................................................................. 8

Integrated Management System

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[organization name]
7.4.
8.

COMMUNICATION....................................................................................................... 8

OPERATION.............................................................................................. 9
8.1.
8.2.
8.3.
8.4.
8.5.
8.6.
8.7.
8.8.

9.

ORGANIZATIONAL PLANNING AND CONTROL.....................................................................9

REQUIREMENTS FOR PRODUCTS AND SERVICES................................................................9
DESIGN AND DEVELOPMENT OF PRODUCTS AND SERVICES..................................................9
CONTROL OF EXTERNALLY PROVIDED PROCESSES, PRODUCTS AND SERVICES..........................9
PRODUCTION AND SERVICE PROVISION...........................................................................9
RELEASE OF PRODUCTS AND SERVICES...........................................................................9
CONTROL OF NONCONFORMING OUTPUTS.....................................................................10
EMERGENCY PREPAREDNESS AND RESPONSE..................................................................10

PERFORMANCE EVALUATION....................................................................10
9.1. MONITORING, MEASUREMENT, ANALYSIS AND EVALUATION................................................10
9.1.1.
General........................................................................................................ 10
9.1.2.
Customer satisfaction..................................................................................10
9.1.3.
Analysis and evaluation of compliance........................................................10
9.2. INTERNAL AUDIT...................................................................................................... 11
9.3. MANAGEMENT REVIEW.............................................................................................. 11

10.

IMPROVEMENT....................................................................................11

10.1. GENERAL............................................................................................................... 11
10.2. NONCONFORMITY AND CORRECTIVE ACTION..................................................................11
10.3. CONTINUAL IMPROVEMENT......................................................................................... 12

Integrated Management System

Manual

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[organization name]

1. About the organization

1.1.

Organizational structure
CEO

Sales and Marketing

Production
dpt. and Service Provision
Warehousing
dpt. and Transport
Financedpt.
and Accounting
Human
dpt. Resources dpt.

Figure 1: Organizational chart

2. Purpose, scope and users

The Integrated Management System Manual documents the management system
of [organization name] and demonstrates the capability of [organization name] to
continuously provide products and services that address customers and
interested parties requirements by complying with requirements of ISO 9001 and
ISO 14001.

3. Terms and definitions

For the purpose of this Integrated Management System Manual, [organization
name] references the terms and definitions listed in the ISO 9000:2015 Quality
Management Systems Fundamentals and Vocabulary document and definitions
listed in the ISO 14001:2015 Environmental management systems
Requirements with guidance for use.
The latest revision of this document applies.

4. Context of the organization

4.1. Understanding the organization and its context
[Organization name] considers the context of the organization according to the
Procedure for Determining the Context and Interested Parties.

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Manual

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[organization name]

4.2. Understanding the needs and expectations of interested

parties
[Organization name] has determined the interested parties and their needs and
expectations according to the Procedure for Determining the Context and
Interested Parties and listed them in the List of Interested Parties.

4.3. Determining the scope of the Integrated Management

System
[Organization name] has determined the boundaries and applicability of the
Integrated Management System in the Scope of Integrated Management
System.

4.4. Integrated Management System and its processes

[Organization name] has established and implemented the IMS, which is
maintained and continually improved according to the requirements of the ISO
9001:2015 and ISO 14001:2015 standards including processes needed and their
interactions.
[organization name] determined the processes needed for the IMS and their
application through the organization.
[Organization name] determined required inputs and desired outputs of the
processes, criteria and methods needed for effective operation and control of
these processes, as well as resources needed and responsibilities and authorities
for processes in the Quality Plan. Sequences and interactions between the
processes are described in Figure 2: Process Map.

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