Beruflich Dokumente
Kultur Dokumente
BUCURETI
FACULTATEA DE ADMINISTRAREA AFACERILOR
cu predare n limbi strine
Decathlon Baneasa
Business Continuity Management
Prof. coord.: Cantaragiu Ramona
Contents
Introduction.........................................................................................................................................3
Critical functions.................................................................................................................................3
Critical resources.................................................................................................................................4
The risks & mitigating them...............................................................................................................4
Interview Questionnaire Comments................................................................................................5
Conclusion............................................................................................................................................5
Introduction
Decathlon is one of the biggest sporting goods retails in the world.
The company was founded in 1976, in France, by Michel Leclercq. Ten years after, it
started to expand in Europe and in the 2000s in Asia. Today, there are more than 850 stores
all around the world, with more than 60000 employees.
The name Decathlon mean 10 sports. This was the number of sports for which the
company provided its products. Now, it has clothing and other equipment for over 70 sports.
Decathlon opened its first store in 2009 in Romania in Bucharest. Currently, there are
19 stores, the last one was opened in Focsani. Decathlon Baneasa, the second largest
Decathlon store in Romania, was opened on the 29th of December, 2015. Has 95 shop
assistants, including the managers and the director. I am one of the first employees working
in this store, being a cashier and a shop assistant for the Universal Health department, which
includes products such as proteins, watches, flashlights and bags, but also I am currently in
the Recruiting Team, dealing with recruiting and selecting new employees for the store.
I decided to make this project about Decathlon Baneasa, because, first of all, I have
direct access to information and, also, my manager helped me by filling in the Questionnaire.
She found the document very interesting and very well structured, covering a large range of
important aspects of our daily activity in the company.
Critical functions
A critical function represents a process or an activity of a company, which interrupted,
the company can suffer economic, financial or legal losses or can cease the existence of it.
The critical functions of Decathlon Romania consist, firstly, in selling sport-related products
to the clients. Thus, to help its clients, the shop assistants are presenting the products and give
advices to the customers in order to choose the best products. To fulfill the activity of selling,
Decathlon has two primary storages, which are the main suppliers for the store in Baneasa.
Another critical activity, this time related to the shop assistants, is to arrange the
merchandise correctly on the shelf, depending on the department and to always put the prices
which coincide to that specific good. Also, is very important that the goods to be in the place
where they are supposed to be and not arranged unorganized.
Besides the selling and ordering activities, Decathlons critical functions also
represent the fact that the employees must keep track of the inventory. Also, one of the sale
assistants duties consist in the fact that some clients may want to reserve products, so the
employee will put it aside, especially for that client. Also, if a client sees a product on our
website and is not physically, lets suppose, in Decathlon Baneasa store, then the employee
will order that product from the two storages, either the one from Hungary or the one from
France and will announce the client that his product has arrived.
Together with the sale assistants, the cashiers are also part of the staff. They deal with
both cashing the products and with reception, meaning writing the bills of the customers and
helping the clients with the refund procedure. Another critical activity is with creating the Tax
Free procedure for the foreigners, who do not live in the European Union, in order for them
to receive the amount of the TVA subtracted from their shopping.
Another critical function is the collaboration with the company ERKA, which helps
Decathlon with all the material regarding commercials, decorations, but with people in case
of low number of employees and during days with a large number of clients.
Critical resources
When it comes to resources, here one can speak about the goods which come by truck
from the two deposits mentioned earlier. For moving the goods, the employees need an
infrastructure (elevators) and machines.
In this section, employees are also part of the resources, starting with the cashiers,
sales assistants, managers and the director. Another category of resources consists in utilities,
such as electricity and water. Other resources which are complementary with the duties of the
employees are laptops and computers, from which they do their tasks and communicate
between each other. Thus, the store needs connection to the Internet in order to facilitate this
type of communication. Besides the electronic devices, one needs stationery products in order
to fulfill certain tasks.
Other critical resources consist in the departments, such as Finance and Online, with
which Decathlon Baneasa collaborates daily for creating bills or online orders for the
customers.
Conclusion
Even though, Decathlon Baneasa does not uses the term of Business Continuity
Management, the store has created plans in case of disruption of critical functions. Based on
the questionnaire, the company is prepared to recover after a loss, but with the help from
outside the store or with other type of resources, which cannot be found in local stores. I do
believe that the store should conduct its own research and to implement the policy of BCM in
their organizational culture in order to have an homogenous sense of controlling the situation
in case of emergency.
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