Name

City,state,zip
email (000) 000-0000
A trained systems administrator with a demonstrated ability to integrate computer skills, customer service
experience, and related education to exceed technical, business, customer requirements, and overall
company goals. A results-oriented employee focused on the success of the team and the solutions.
Authorized to work in the US for any employer

TECHNICAL SKILLS
Desktop PCs
Laptop PC
Cisco switches
General Dynamics Taclane
Print Servers
Peripherals
Printers
UPS
VOIP
Troubleshooting
Repair
Active Directory
Microsoft Exchange Server
Windows 7/8/8.1/10/ Server 2008 r2 / Server 2012
Linux / UNIX
BMC Remedy
McAffee Host Based Security System
Symantec Endpoint Protection
Microsoft Office
Remote Management
Windows Powershell
VMWare V Sphere / Workstation
Educational K-12 software
Unitrends Backup Suite
NetBackp
NetApp

CERTIFICATIONS
CASP
CompTIA Security+ CE
Microsoft Technology Associate

WORK EXPERIENCE

Storage Engineer
Company, Location - Dates
Responsibilities

Design, implement and test solutions in a development environment for rollout on large
enterprise networks
Leverage several technologies (NetApp, Brocade, 3Par,NetBackup) to develop policies and
procedures for use in classified / unclassified networks
Technical documentation of proven policies and procedures to be accredited

System Administrator
Company, Location Dates

Support and maintain administrative and instructional computers.

Identify problems and takes appropriate corrective action
Plan projects and deploy solutions
Manage backups
Tier II and III technical support

Systems Administrator
Company, Location Dates

Phone and desk side support

Monitoring, configuring and troubleshooting of Cisco network equipment.
Install, configure, service, repair and maintain hardware and software for network services, storage
networking devices, and servers.
Installation, configuration and management of print servers and virtual environments
Install and configure wireless hubs, routers, switches, and various transmission media, server
hardware and software.
Ensure the proper installation and configuration of workstation hardware and software for efficient
operation on the network
Install, optimize and troubleshoot Local Area and Base Area Networks
Administration of Microsoft Exchange
Active Directory administration to include addition, modification and removal of users, groups and
other objects
Application of system images with proper policies and permissions applied in a domain
environment
Windows PowerShell usage for intelligence gathering and administration of remote networks and
objects.

Junior IT Specialist / Field Services Technician

Company, Location Dates

Provided phone and remote support in a call center environment focused on customer needs
during the course of business
Installed, configured, serviced, repaired and maintained hardware and software for network
services, storage networking devices, and servers.

Integrated multiple IT systems in a networked environment, evaluated and resolved customer IT

systems problems, implemented required hardware upgrades and repair to maintain mission
capability
Ensured the proper installation and configuration of workstation hardware and software for efficient
operation on the network
Installed, optimized and troubleshooting Local Area and Base Area Networks
Provided operations and maintenance support for all IT equipment, to include network servers,
PC's printers, scanners, portable computers, portable devices, switches, and routers.
Used Active Directory to add and remove user to the appropriate groups, distribution lists and share
drives Used BMC Remedy and Asset tracker to ensure all calls and systems were logged and
tracked, updated tickets as needed

Kept detailed notes; updated, and resolved trouble tickets that were in queues and escalated as
needed using Remedy ticketing system.

IT Consultant
Company, Location Dates

Decommissioned network printers and installation / configuration of new, high-yield replacements

and scheduled pickup for recycling
Maintained zero downtime in a mission critical financial institution
Modified print servers and queues for networked devices
Direct point of contact with Xerox and Konica / Minolta technicians

PC Builder
Company, Location Dates

Managed day to day operations of a startup small business in the PC modification industry based
on 60 hour work week
Responsible for product research and procurement; direct communication with end-users,
suppliers and vendors
Product inventory and record keeping for over 120 individual products; built, configured and
troubleshot customer specified gaming PC's Custom modification to PC chassis