SUSAN A.

GREENE

380 Swain ave. Greenes95@yahoo.com Cell (432) 425-4679

Meriden CT. 06450

RESTAURANT GENERAL MANAGER

Responsible for all restaurant systems throughout shift levels. Building the business, employee
commitment and managing for profit. Able to produce the numbers required for success.

• Complete a monthly sales projection.

• Complete a monthly P&L projection.
• Budgeting and controlling P&L statement line
items to keep them at or below projections.
• Reconcile monthly P&L results.
• Increase restaurant income by increasing sales.
• Actively build market share by bringing more
customers in with improved training and productivity.
• Design and create any tools needed through out lower levels
If not already supplied by SOP to insure numbers achievement.

RESTAURANT 1ST ASSISTANT MANAGER

Responsible for crew training, inventory, safety & security, food safety, planned monthly and daily
maintenance, performance development and hiring for success.

• Inventory control. Daily, weekly, monthly.

• Ordering, receiving. Ensuring all food safety
policies and procedures are followed .
• Food cost, labor, and turnover within projections.
• Responsible for customer and worker satisfaction.
• Update all paperwork and 100% cash control.
• Training and up selling as well as product consistency.

SHIFT MANAGER

Responsible for floor control, positioning guide, shift checklist/store cleanliness, cash control,
calling product, quality and consistency of product being served, food cost and labor for my shift,
customer satisfaction and recovery.

• Control food cost using shift tools.

• Control labor using labor control sheet and numbers guide.
• 100% customer satisfaction by following all SOP procedures and policies.
• Make sure my shift ran efficiently and proficiently.
 SUSAN A. GREENE

380 Swain ave. Greenes95@yahoo.com Cell (432)425-4679

Meriden CT. 06450

WORK EXPERIENCE

Churches Chicken Midland, Texas. June 2008- Sept 2009

Rest. General Manager Mike Ramos, Supervisor

Kentucy Fried Chicken Nachadoches, Texas Sept 2005- Sept 2007

Rest. General Manager Larry Cahill, Supervisor

McDonalds Meriden, CT / Hal John Temple TX July 2001- Aug 2005

Asst / Shift manager Clarence Gant/ Jossian Espada

Mickeys (Chevron w/deli) Killeen, TX Jan 1999- June 2002

Asst. Manager Brenda Hernandes, Store Manager (worked both jobs)

EDUCATION/CERTIFICATIONS

BSM: Basic Shift Management. McDonalds

ASM: Advanced Shift Management. McDonalds

EMP: Effective Management Practices.

Hospitality consultant: Teaching and training Hospitality. McDonalds

Hiring for success: Trained in all companies for this.

Serv-safe: Certified

OTHER TRAINING

Johns Body Shop- Business owned by husband during Army career and after. 1989-1998
Manager

Pick-up-point- Liaison between US soldiers and German businesses 1988-1990

Area Supervisor

US Army- Military Police 1984-1987