How to open a case with the Avaya Learning Support Center

Create a ticket on Partner ITSS

1. Visit our web portal: http://partner-itss.avaya.com.
You will be redirected to the Avaya SSO Login page.

2. Click on Create a Ticket from the left-hand menu items or click on the Report an
Incident icon

2010 Avaya Inc. All rights reserved.

3. Fill out the required Contact Information fields.

Supported languages are English, German, Spanish

If you are a Business Partner, fill out the Service Information fields as follows, to ensure
routing to the correct team. You will be prompted to add your Partner ID (Link ID) to
open a request.

Service Family: Corporate Applications

Service: AVAYA LEARNING-SERVICE

2010 Avaya Inc. All rights reserved.

If you are a Customer, fill out the Service Information fields as follows.
Service Family: Applications
Service: AVAYA LEARNING-SERVICE

4. Please,
provide
a
short
description
summarizing
the
incident.
Please also provide a detailed description in the Additional details field, such as a
course code, course name, course location, order number and further details.

2010 Avaya Inc. All rights reserved.

5. You may attach files to your description by clicking on Add Files

You may attach e-mail messages, IM conversations, screenshots or other information
that may facilitate the work of the Support Desk and speed up your issue solving
process.
6. Click on Submit to submit your ticket. Your ticket will be automatically stored to the
assignment group AVA-ALHD-T1 who will respond to your request as soon as possible.

2010 Avaya Inc. All rights reserved.

Contact the Avaya Learning Support Center by phone

Speak to an agent in your preferred language using the language specific telephone numbers below
Theater

Country
Belgium/ Netherlands
Dubai
France
Germany
Hungary
Italy
Russia
South Africa
Spain/
Portugal
Ireland
United Kingdom
United States/ Canada
Japan
Greater China
Australia/New Zealand
Korea
ASEAN
India
Argentina
Brazil
Mexico

Europe, Middle East &

Africa

North America

Asia Pacific

CALA

Contact Number
+31 30 609 7871
+971 44048120
+33 1 40 94 78 67
+49 69 7505 6364
+36 1 238 8323
+39 02 26 293 214
+7 495 363 6892
+27 11 700 4640

Language

English, Spanish, German

+34 91 387 6308

+35391733600
+441483309600
+ 1 866 282 9254
+81-3-5575-8735
+86-21-6120-6970
+61 29 352 9062
+61 29 352 9062
+61 29 352 9062
+61 29 352 9062
+ 54 11 4118 4330
+ 55 11 5185 6361
+ 52 55 52787634

English, Spanish

English

English, Spanish

Our availability in Your regions business hours ...

Hours of Live Phone Support
(Monday To Friday)

Language
US Eastern Time (ET)

Central European Time (CET)

Singapore Time (SGT)

English

0:00 AM - 12:00 PM

0:00 AM - 12:00 PM

6:00 AM - 12:00 AM

Espaol (Spanish)

4:00 AM - 6:00 PM

10:00 AM - 12:00 PM

4:00 PM - 6:00 AM

Deutsch (German)

3:00 AM -12:00 AM

9:00 AM 6:00 PM

3:00 PM 12:00 PM

2010 Avaya Inc. All rights reserved.