A CUSTOMER SATISFACTION SURVEY AMONG SELECTED CUSTOMERS OF

ZENTEA TACLOBAN BRANCH

Respondent No.
Instructions: Carefully and honestly answer the following questions regarding your level
of satisfaction of the products, facilities and services of Zentea, Tacloban Branch. Please Mark
[X] on the given spaces below.
I.

DEMOGRAPHIC PROFILE
1. Printed Name (Optional):
2. Gender:

[ ] Female

[ ] Male

3. Age:
Address:
II.

CUSTOMER SATISFACTION
Please mark X whether you are very satisfied (VS), satisfied (S), or Dissatisfied
(DS) with the products, services and facilities of Zentea.

CRITERIA
5. Products
5.1 Variety
5.2 Presentation
5.3 Taste/ Flavor
5.4 Temperature
5.5 Price

VS

DS

6. Facilities

VS

DS

VS

DS

6.1 Overall ambiance

6.2 Cleanliness of the locale/place
6.3 Ventilation
6.4 Adequate space
6.5 Cleanliness of the comfort room
6.6 Enough tables and chairs
6.7 Sterilized/ Clean utensils
7. Services
7.1 Friendliness and courtesy of
Personnel
7.2 Speed of service
7.3 Ability of the personnel to manage
customer concerns
7.4 Grooming and appearance of
Personnel
8. Will you encourage others to visit and patronize Zentea?
[ ] Yes
8.1 If yes, why

8.2 If no, why not?

[ ] No

9. Do you have other comments regarding the products, services and facilities of
Zentea?
[ ] Yes

[ ] No

8.1 If yes, what are these other comments?

Thank you!