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OPERATIONALIZATION OF YOUR
CRISIS RESPONSE PLAN
By Chris Britton | October 27, 2016 | Crisis Management
This indicates that organizations may not truly be prepared for a crisis,
even if they have developed strategic emergency plans. The
operationalization of a plan is a legitimate concern; it may mean the
difference between the business thriving through a crisisor having to
shut its doors.
To see how your crisis response plan stacks up, weve listed four steps
needed to assess its operationalization:
1. EXAMINE ACCOUNTABILITIES.
First, think about who is in charge of what during a crisis response. Who
is responsible for managing the overall crisis response? How does this
team or individual delegate other responsibilities, such as calling the
police or helping to evacuate the building? Do individual stakeholders
understand their role in a crisis, and does everyone have the resources
necessary to do their part?
During an emergency, your people are your most valuable asset, and they
play a vital role in helping the organization get through the crisis event. So
its incredibly important to make sure your crisis plan works for your
people and vice versa.
2. CONSIDER POTENTIAL
VULNERABILITIES.
Meet with your crisis response team, department heads, executives and
other key stakeholders to reassess your organizations potential
vulnerabilities. Does the crisis plan account for every possibility? If not, it
is not fully operational. Now is the time to develop a new response for
each new
vulnerabilitybefore the next crisis strikesand to make sure every
stakeholder receives training on it.