TGL

OPEN
17-102016
24-1015:43:10
2016
25-1012:23:59
2016
29-1008:21:10
2016
30-1009:59:05
2016
31-1022:26:34
2016
31-1008:33:21
2016
31-1009:17:37
2016
31-1011:12:36
2016
31-1011:12:46
2016
31-1011:42:22
2016
31-1014:02:22
2016
31-1014:25:12
2016
31-1014:36:22
2016
31-1015:03:52
2016
01-1115:20:33
2016
01-1107:31:44
2016
01-1108:49:25
2016
01-1108:54:45
2016
27-1009:39:59
2016
01-1110:07:43
2016
01-1110:12:09
2016
01-1108:01:04
2016
31-1010:49:04
2016
01-1109:17:37
2016
01-1110:50:54
2016
01-1110:50:55
2016
01-1111:14:16
2016
01-1111:15:25
2016
01-1111:27:57
2016
01-1110:16:05
2016
01-1110:38:19
2016
01-1111:34:32
2016
01-1111:59:52
2016
01-1112:23:41
2016
01-1112:34:05
2016
01-1112:35:15
2016
01-1112:57:00
2016
01-1113:00:20
2016
01-1113:18:25
2016
01-1110:38:19
2016
01-1113:07:30
2016

01-1114:40:46
2016
01-1111:34:32
2016
15:52:09

TGL
ORDER

1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1

SERVICE
NO
111608100
739
111605103
248
111607100
383
111651100
191
111608101
728
111652100
280
111651106
485
111651106
683
111607100
354
111665100
307
111605104
940
111651102
446
111605107
786
111601134
798
111651100
279
111601132
063
111659100
067
111658100
038
111605110
867
111651101
042
111605108
293
IN977663 BTMLBJ00

INCIDENT
IN9295451
IN9517874
IN9542899
IN9698682
IN9731545
IN9735596
IN9738962
IN9748607
IN9748621
IN9750755
IN9758394
IN9759814
IN9760517
IN9762242
IN9763229
IN9775833
IN9779161
IN9779528
IN9782763
IN9630283
IN9785172

IN9788051
IN9738962
IN9788157
IN9788161
IN9789841
IN9789918
IN9790771
IN9785482
IN9787210

052
111641100
555
111651106
485
111627100
292
111627100
945
111605163
013
111605163
334
111605163
4700739326
000477039
47071101
67808
1BTM003

IN979121
5
566
111651100

IN9792674
IN9793854
IN9794328
IN9794383
IN9795376
IN9795530
IN9796419
IN9787210
IN9795859

005
111601137
571
111605100
306
111608103
407
111601128
412
111607100
932
111627100
024
4707110480672667808
000150247
IN980086 BTMLBJ00
3

2
140
IN979121
1BTM003
5
566
IN980440
1BTM001
3
330

SERVICE
ID
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
IPTV
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET

STO
SKN
LBJ
SGL
TPI
SKN
KMS
TPI
TPI
SGL
TPI
LBJ
TPI
LBJ
BTC
TPI
BTC
DBS
TUB
LBJ
TPI
LBJ

WIFI ID

BTC

INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
MM_IPVPN
MM_IPVPN

TBK
TPI
KAI
KAI
LBJ
LBJ
LBJ
BTC
BTC

INTERNET

WIFI ID

BTC

INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
MM_IPVPN
MM_IPVPN

TPI
BTC
LBJ
SKN
BTC
SGL
KAI
BTC
BTC

WIFI ID
WIFI ID
WIFI ID

BTC
BTC
BTC

HD

DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

TEKNISI/S
PV

GAMAS
GAMAS
(FLYOVER)
GAMA(SE
KUNDER)
GUNAWAN
TPI

EVANDER
KISWANT
O
GUNAWAN
TPI
GUNAWAN
TPI

PEBRI

GUNAWAN
TPI
FITRAH

FALFO
GUNAWAN
TPI

GUNAWAN
SHIFA
GUNAWAN
TPI

BOB

GUNAWAN
TPI
GUNAWAN
TPI
FITRAH

FALFO
GUNAWAN
TPI
JONI
RAFIF
TAHIR
GUNAWAN
GAMAS
TPI
(PERANGKA
GAMAS
T DOWN)
(PERANGKA
T SHIFA
DOWN)
SHIFA
SHIFA
ANDRE
RENDY
HALIM
TAUFIK
GUNAWAN
TPI
TAUFIK
JONI
EVANDER
IRWAN
PEBRI
TAUFIK
RENDY
HALIM
-

ANDRE
RAFIF
IKHSAN

01-112016
31-1014:15:39
2016
01-1109:17:37
2016
01-1113:56:16
2016
01-1115:34:39
2016
01-1115:36:50
2016
01-1115:50:50
2016

01-1115:17:11
2016
01-1115:52:09
2016
01-1115:17:11
2016
16:53:51

1
1
1
1
1
1
1
1
1
1

111605101
268
111651106
485
111641107
223
111605105
291
111605110
867
111611100
047
IN980271 1BTM011

IN9799517
IN9738962
IN9798480
IN9803539
IN9803678
IN9804335

0
703
IN980440
1BTM001
3
330
IN980271
1BTM011
0
703
IN980711
2

INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET

LBJ
TPI
TBK
LBJ
LBJ
TUS

WIFI ID
WIFI ID
WIFI ID

BTC
BTC
BTC

DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

FITRAH
FALFO
GUNAWAN
TPI
TAHIR
FITRAH
FALFO
FITRAH
FALFO
TAUFIK

RAFIF
IKHSAN
IKHSAN
IKHSAN

MYI

Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

STATUS
(CLOSE/A
KTIF)
ACTIV

ACTIV
ACTIV
CLOSE
CLOSE
ACTIV
CLOSE
CLOSE
CLOSE
ACTIV
CLOSE
ACTIV
ACTIV
CLOSE
PENDING
CLOSE
CLOSE
ACTIV
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
ACTIV
ACTIV
ACTIV
CLOSE
CLOSE
CLOSE
ACTIV
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
PENDING
CLOSE
ACTIV
CLOSE
CLOSE
CLOSE

TGL
CLOSE

1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1

cek
kelokasi
layanan
sudah oke
KET
ORDER KE
PELANGG
, semalam
NTE LAMA NTE BARU DINAS
CLOSE
(1,2,3)
AN
PEMADAM
modem
KENDALA
KEBAKAR
nya sudah
Dicky
BASINDO
settul,
pc
AN
di ganti .
UTAMA
pelangga
Pelanggan
RAYA
n
PENUIN
cuman
UPBJJ-UT
bermasala
keluhkan
AVICOM
BATAM
h
putus
MULTI
KARANTIN
Revisi
ceklok
putuslay
A MEDIA
HEWAN
kabel
YEOW
oke
tadi
pak
TPI
indoor,
UDSAN
DENI
call
cp
dani
GUBERNU
ganti
layanan
PLASTICS
sudah
ke
R
setingok
splitter
sudah
PACKAGIN
lokasi dan
KEPULAU
ulang ALL
BOUTIQUE
G
sudah
AN
RIAU
TUNAS
STB dan
HOTEL
UD
DANA
konfirmasi
JASA
No inet
HENDRY
PENSIUNA
ke ibu
MANDIRI
N
nora
PELANGG
BANGUN
Reset ont
U/
PT POH
BAPINDO
AN MINTA
CAKRA
SEKOLAH
KIN
PENDING
BINTANG
restart
ALKAHFI
INDONESI
PERUM
BESOK
SEJATI
modem
ISLAMIC
changepo
A
SAT
LISTRIK
SCHOOL
rt dslam
LANTAS
NEGARA
INDOPURA
POLRES
Reset
ont
MA
call cp
HARTONO
BINTAN
MANDIRI
sudah
/CV.DUTA
ganti
dw
RITA
normal
MULIA
TELKOM
info
30 meter..
EFRIYANI
ACCESS
plnggan
INMAS
POINT
sudah
KARANTIN
SUNSHINE
normal
A HEWAN
VITTA
kmbali
TPI
ANUGRAH
VITTA
BARELAN
ANUGRAH
G
BARELAN
Resart ont
ELEKTRIN
G
Resart ont
AMAN
DO
ELEKTRIN
Salah
ANUGERA
DO
colok lan
PERUMPE
H ABADI
Ganti dw
5meter,
pelangga
nputus
salah
sambung
kena
lapor
ggn
ulang
spandek
indor..
settul
tetangga
pelangga
terminasi
Planggan
ulang
ENABLE
dan
settol
n
cuma
ktb..
sudah
modem
KAN
modem..
mau
persiapan
STATUS
minta
pulang,
pass
mintainet
di
nya
saja
progres
esok
kelolasi

GADAIAN
BANKSINA
TELKOM
RMAS

ACCESS
KERTA
INDOMAR
POINT
GAYA
CO
PUSAKA
PERWAKIL
PRISMATA
AN
ARIO
MA
INKOPAU
BISMA
SYSTECH
PERTIWI
PERTALAH
BATAM
GL.METALI
AN
NDO
ARNEBATA
BANKSINA
RA
RMAS
PT.BANKS
NATUNA
TELKOM
YARIAHBRI
ACCESS
TELKOM
POINT
ACCESS
TELKOM
POINT
ACCESS
POINT

Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

ACTIV
ACTIV
PENDING
ACTIV
ACTIV
PENDING
CLOSE
CLOSE
CLOSE
CLOSE

1
1
1
1
1
1
1
1
1
1

Kendala di
ikg sudah
konfrim
ke staff,
esok akan
cek
bersama
teknisi
indomaret
dilokasi
jam 9
pagi

PERMATA
KARANTIN
BANK
A
HEWAN
PEMDA
SUPREME
TPI
KAB.
NUSAPER
KARIMUN
MAI
INDOPURA
INDOMAR
DEVELOP
MA
CO
MENT
MANDIRI
TELKOM
PRISMATA
ACCESS
TELKOM
MA
POINT
ACCESS
TELKOM
ASSET
POINT
ACCESS
DUMMY
POINT
SEGMENT
DES

LFO][111
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[INDIHOME
3334/bpst
antbc
7790352]
NCE
KEL
KABIL S001-57|
KOMPLEK
RAYA
MRH|
KARIMUN
ROM/0812
MAINTENA
GUAN][TO
HOLIDAY
PINANG
76911212]
NEW22
caSianipar
]11165110
even/0812
111627100
BATAM
MRH6-7
7790352]
NCE
PENUIN
KEL
KABIL
P20][DES]
00
KEL S001-59|
RIAU
11160516
[11160516
/08137030
6485/KARA
HOLIDAY
76911212]
WIFI
ID
292tbc
FTTH
LBJ||-|-|111627100
RIAU
VPNIPPER
CENTRE
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29661
3013Tidak
3326/bpap
SUNGAI
34574
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00
KEL DSLAM_RO
11160516
[REGULAR
945tbc
FTTH
LBJ||-|-|34163
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OB NO SDALE_(BT
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578505]in
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[DES]
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si
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LEGENDA
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caSianipar
GS][INDIH
RIKEP 1
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000477039
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KEL TV00P011
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BRIGJEND
Komp.
[4806726160113757
KOMPLEK
29124
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AVENUE
6
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1[CPSSUN
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{GOLD}
PATAM
-772|RF|
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171317498
KATAMSO
000150247
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KEL
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160810340
8787868]
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si
]1116011
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18
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ID
828833901
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[DES]
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MSKAI|RA|
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dibantuun
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29436
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JL
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31][GANG
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[TOP200]V
UNCANG
U/TBC
136462924
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GUAN]VPN
RADEN
29422
]
2
AP
PNIPBANK
{GOLD}
BATAM
5
]111627
KABIL
RA5-8
gan-Petug
barunyare
DATIN
29436 DSLAMUPkali
IPBANKSY
PATAH,
SINARMAS
DOWN
100024TB
Telkom
RIAU
asDiminta
BATAM
kan,,trims
DOWNrek
ARIAHBRI
DATIN
LUBUK
CABANGB
1BTM003
C RG
BTC
29421
Datang
,,
Blok
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an
KOMP.VILL
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294351
ARAFLESIA
KALAM
RERUKOR
LUBUK
SMPS
WIFI ID
TELKOMII
Simpang
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KUDUS
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BAJA
KALAM
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Franky
WIFI ID
D4806726
SINESSCE
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AP
DOWN
BATAM
000150247
AP
DOWN
7071101
Komp.
13//
67808

BTMLBJ00
Duta
Mas
1BTM001
140
Batam
330

KOMPLEK
KOMPLEK
BUMI
JL AYU
KANTOR
LESTARI
1 LBJ_17|
RAWASARI
BUPATI
NAGOYA
KEL
22
A KEL TV00P005
MSTPI|
GD
C KTR -546|RG|
TBK_17|
CITY
LUBUK
KOTA
KOMPLEK
MRW|
BUPATI
VBTP001WALK
CB TS008-27|
BAJA
KOTA
PIRING
BL
KK3
WIRA
S005-18|
KEL
SEI 98|FRAU|
109-110
BATAM
RG113-7
TANJUNG
RUKO
MUSTIKA
MRW52-8
RAYA
08TVDCL
KEL
GPLBJ|FP/|
RIAU
PINANG
TAMAN
BL
F/6-7 TUS_17|
TANJUNG
C-41|
LUBUK
FP/133
29436
RIAU
MEDITERA
KEL
LBJ||-|-|TV00P001
BALAI
FRAU15-1
BAJA
KOTA
34574
NIA
1-2A
SUNGAI
-184|RA|
KARIMUN
BATAM
KEL
BALOI
SD
ISLAM
JODOH
TS002-66|
RIAU
TELKOM
PERMAI
NABILAH
BATAM
RA27-6
29661
29436
BTC
RG
BATAM
RIAU
SDFLEXI
ISLAM
RIAU
NABILAH
29436

[11160510
[GUNAWAN
1268/BAPA
TPI][1116
KDENI/081
51106485/
12937089]
BuFebi/08
[GANGGU
[11164110
239140200
[11160510
AN]
7223/OLIK/
3][GANGG
5291/IBUE
[INDIHOME
085264514
[11160511
UAN][DGS]
[11161110
{REGULE
NI/085356
]/1116051
545]INTER
0867/BAPA
[INDIHOME
0047/BPKT
R}
593639]in
{GOLD}
01268/PER
NETTIDAK
KBOY/081
]11165110
OMY/0811
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SDSISLAM
MATABANK
BISAKONE
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17090900]
{REGULE
6485/KARA
7768704]
WIFI
ID /
605105291
NABILAH
KSI
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BTC
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NTINAHEW
R}
111611100
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TidakBisa
Komp.Tam
116051108
ANTPI
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SDSISLAM
BATAM
Koneksi
67TidakB
an
Simpang
BisaBrowsi
NABILAH
PERUM
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Dutamas
ng-Tidak
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Komp.Tam
SEKAWAN
BisaKonek
AP
DOWN
Batam
an /
PEMKO
si/
1
AP DOWN

Dutamas
BATAM /
1BTM011
1/
AP
DOWN
CENTER
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1BTM001
1/ /
BATAM
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1BTM011
AP
DOWN
703
1/
BTMBTC0
0218

FTTH
RIKEP 2
RIKEP 2
FTTH
FTTH
RIKEP 1

WIFI
WIFI
WIFI
WIFI

ID
ID
ID
ID

TGL
OPEN
28-092016
27-1008:11:50
2016
31-1010:07:43
2016
31-1008:33:21
2016
31-1011:42:22
2016
31-1014:36:22
2016
31-1015:20:33
2016
01-1115:20:46
2016
01-1112:22:51
2016
01-1113:41:58
2016
01-1113:56:16
2016
01-1114:15:39
2016
01-1114:49:48
2016
01-1115:34:39
2016
01-1115:36:50
2016
01-1116:04:34
2016
01-1117:04:02
2016
01-1117:57:57
2016
02-1118:36:59
2016
02-1106:06:35
2016
02-1106:08:11
2016
02-1107:49:44
2016
02-1107:51:44
2016
02-1108:32:01
2016
02-1108:32:09
2016
01-1108:32:23
2016
01-1115:45:44
2016
02-1115:50:50
2016
02-1108:31:10
2016
02-1109:12:50
2016
02-1109:14:41
2016
02-1109:20:56
2016
02-1109:30:13
2016
02-1109:33:10
2016
02-1109:37:34
2016
02-1109:42:32
2016
01-1108:01:04
2016
02-1113:18:25
2016
02-1110:20:13
2016
02-1110:58:43
2016
02-1110:59:07
2016
19-1011:23:03
2016
02-1112:17:29
2016
02-1111:32:11
2016
02-1109:50:30
2016
02-1113:14:50
2016
02-1113:28:20
2016
12:37:03

TGL
ORDER

2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2

INCIDENT
IN8642355
IN9630283
IN9735596
IN9750755
IN9760517
IN9763229
IN9763241
IN9793820
IN9797650
IN9798480
IN9799517
IN9801337
IN9803539
IN9803678
IN9804970
IN9807482
IN9809187
IN9810097
IN9814219
IN9814230
IN9815497
IN9815553
IN9817120
IN9817127
IN9817141
IN9804099
IN9804335
IN9817085
IN9819762
IN9819895
IN9820322
IN9820966
IN9821179
IN9821496
IN9821834

SERVICE
NO
077845449
2
111651101
042
111652100
280
111665100
307
111605107
786
111651100
279
077874938
49
077843350
0
077842338
1
111641107
223
111605101
268
077845480
4
111605105
291
111605110
867
077831008
0
077846839
7
077839275
2
111651107
916
077874380
44
077874380
22
111601114
590
111601119
390
077131615
0
077124366
111605159
297
077846897
7
111611100
047
111601100
695
111601129
253
111601116
295
077873720
13
077773670
85
077773332
51
111604100
226
077124001

IN981586 BTMBTC0
3
0004
111627100

IN9796419
IN9824641
IN9827613
IN9827650
IN9829375
IN9361907
IN9829968
IN9822450
IN9835451
IN9836210
IN9833502

024
111601119
515
077843239
1
077842740
0
077832256
5
111605100
400
077848048
97
077831294
0
BTMBTC0

SERVICE
ID
VOICE
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
VOICE
VOICE
VOICE
INTERNET
INTERNET
VOICE
INTERNET
INTERNET
VOICE
VOICE
VOICE
INTERNET
VOICE
VOICE
INTERNET
INTERNET

VOICE
INTERNET
INTERNET
INTERNET
INTERNET
VOICE
VOICE
VOICE
INTERNET
VOICE

STO
LBJ
TPI
KMS
TPI
LBJ
TPI
LBJ
LBJ
LBJ
TBK
LBJ
LBJ
LBJ
LBJ
DGS
BTC
SGL
TPI
LBJ
LBJ
BTC
BTC
TPI
TPI
LBJ
BTC
TUS
BTC
BTC
BTC
PNI
TBK
TBK
BUM
TPI

VOICE
VOICE
INTERNET

WIFI ID

BTC

INTERNET
INTERNET
VOICE
VOICE
VOICE
INTERNET
VOICE
VOICE

KAI
BTC
LBJ
LBJ
SKN
LBJ
BTC
BLP

WIFI ID

BTC

0174
077847236
VOICE
1
111641106
INTERNET
018

BTC
TBK

HD
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

TEKNISI/S
PV
GUNAWAN
GUNAWAN
TPI
KISWANTO
GUNAWAN
TPI
GUNAWAN
GUNAWAN
TPI
GUNAWAN
GUNAWAN
NARDI
TAHIR
SHIFA
GUNAWAN
SHIFA
SHIFA
EVANDER
BOB
PEBRI
GUNAWAN
TPI
JONI
JONI
IRWAN
IRWAN

GUNAWAN
TPI
GUNAWAN
TPI
JONI
IRWAN
TAUFIQ
BOB
IRWAN
BOB
WINDO
TAHIR
TAHIR
JONI
GUNAWAN
TPI

IKHSAN

TAUFIQ
WINDO
JONI
GUNAWAN
EVANDER
JONI
ANDRE
HERDI

IKHSAN
BOB
TAHIR

02-112016
02-1113:27:14
2016
02-1113:32:54
2016
02-1113:38:05
2016
02-1114:57:56
2016
02-1114:45:08
2016
02-1114:50:25
2016
02-1115:05:32
2016

02-1110:37:48
2016
02-1109:38:27
2016
02-1112:42:56
2016
02-1111:02:59
2016
02-1114:40:02
2016
02-1116:48:55
2016
17:02:51

2
2
2
2
2
2
2
2
2
2
2
2
2
2

077773661
VOICE
14
077873673
VOICE
97
077873720
VOICE
51
077874181
VOICE
01
077842561
VOICE
1
077873671
VOICE
21
111601116
INTERNET
4702222065
IN982601

IN9836146
IN9836506
IN9836765
IN9841156
IN9840469
IN9840782
IN9841591

3
IN982156
1
IN983381
7
IN982795
6
IN984017
3
IN984623
8
IN984670
7

00232571
470297130010632
98
00016106
304
470222200296182
00232607
15
BTMSKN0
94
0027
BTMBTC0
0044
BTMLBJ00
234

DATIN
DATIN
DATIN
DATIN
WIFI ID
WIFI ID
WIFI ID

TBK
SGL
PNI
LBJ
LBJ
SGL
BTC

LBJ
SLU
SLU
SLU
BTC
BTC
BTC

DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

TAHIR
PEBRI
BOB
ANDRE
NARDI
PEBRI
IRWAN

WINDO
WINDO
WINDO
PEBRI

IKHSAN
IKHSAN
IKHSAN

MYI
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

STATUS
(CLOSE/A
KTIF)
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE

TGL
CLOSE

2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2

Tone
sudah ok
danKET
sudah ORDER KE NTE LAMA NTE BARU PELANGG
tone
ok... (1,2,3)
CLOSE
AN
fi
sudah
info
BUKOPIN
call
cp
HARTONO
serahkan
ke
cust
pelangga
sudah
/CV.DUTA
AVICOM
ke
bagian
splicing
buat
n
salah
GUBERNU
normal
MULIA
MULTI
pengelola
ulang
hububgin
lapor
ggn,
R
DANA
MEDIA
gedung
omset
tekdung
sudah
KEPULAU
PENSIUNA
BANGUN
primer
yang
TEGUH
migrasi
AN
RIAU
N
ganti
dw
CAKRA
dan
settul
masalah
METTA
keoptik
BAPINDO
30 meter
BINTANG
BATAM
ikg
INTERNUS
SEJATI
omset
LINTASIND
pelangga
A U/
primer
O
TOUR
&
indor
ORANGE
n... dan
MAWARDI
PEMDA
TRAVEL
putus
WORLD
CHANGE
masih
KAB.
PORT
menjadi
PERMATA
KARIMUN
Setul
SARIMELA
SUPREME
tangung
BANK
ganti
ikr
TI
Sambung
NUSAPER
jawab
KENCANA
ulang
MAI
pengelola
INDOPURA
ikg
Config
drop
core
DEVELOP
gedung
MA
pelangga
ulang
DANIAL
M
INDOMOBI
MENT
MANDIRI
Pembena
n
YUNUS
smbung
L FINANCE
han
KANG
bermasala
Pembena
Jumper
dw
putus
INDONESI
STIE
YPTB
jumperan,
HUANG/
h di
han
ulang
call
cp dc
lay
ganti
A
BATAM
indikasi
PT
jumperan,
rk
sdh
50
meter..
ganti
dc
down
SEGITIGA
indikasi
SMUN
8
normal
lokasi
50
meter..
sebelumn
UPAYA
down
SADAI8
SMUN
SYSTRAN
sudah
lokasi
ya
MAS
sebelumn
SADAI
ELECTRO
SYSTRAN
gpon.
sudah
dikarekan
ya
NICS
ELECTRO
gpon.
an
dikarekan
call cp lay
RIAU
ZONE
NICS
AMIR
perangkat
an
sdh
SATWIKA
call
cp lay
seting
ZONE
Pelurusan
SUSANTO/
dslam
MAYAPAD
perangkat
normal
PRAKARSA
sdh
ulang
data,
NEW
CITY
eror..
A AUTO
dslam
normal
modem..
THENISON
omset
HOTEL
sudah
SEMPURN
eror..di
Pembena
INDOMAR
modem
konfiq
ont
MOUDYM
primer
repair
A
sudah
di
han
IKG
CO
FANINDO
teriset..
UMEK
dari
184
kembali
RISET
repair
jumperan,
BERMASA
PRISMATA
CIPTA
PRIMA
CITRA
ke
320,
PORT
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MA
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ERA
BUANA
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MODEUL
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SUDAH
NDO
USAHA
PRAKARSA
dslam
dan
dslam
KONFIRMA
Catuan
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PABX
MANDIRI
U/
unbin..
layanan
eror
SI
listrik
SURYA
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TIMAH/RS
HARBOUR
sudah
sebelumn
DENGAN
Open
dimatikan
MAKMUR
AN
SWAKELO
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BAY
MALL
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ya m
gnti
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BERMASA
LA
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dari
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LA
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BERSAUD
call
cpdan
lay
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logic,
tone
ok
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sdh
D ARA
BANK
TELKOM
konfrim
PERTALAH
di an
ktb..
normal
CAB.TPI
ACCESS
ke
AN
ikg
indihome.
POINT
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ACCORD
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.
restart
layout
RA
MANDIRI
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CAMAT
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ada
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TRY
Perbaikan/
normal
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BATAM
Ganti
ont
dan
dpat
70
meter..
PINANG
lain..
cust
UTAMA
dw
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dan
JAYA
TOUR
akan
FACTORY
..
seting
AND
hubungin
Tarik
dc
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meter
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PADANG
ACCESS
U/KPU
sambung
BINA
SAN
DPRD
POINT
dwgnti
putus
PRIMA
KABUPATE
spliter
N
KARIMUN

Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE

2
2
2
2
2
2
2
2
2
2
2
2
2
2

jumper
cnfim
ulangbu
d
omset
ratih
RK
p1/722
layann
sudah
Ganti
normal
adptor
indoront
ganti
chage
putus
spliter,tes
port eqn
layanan
ke msan
sm cust d
lokasi dh
ok

BINTANG
PEMDA
INDUSTRI
KAB.
AL
KARIMUN
PARK
/PT.
DUTA
EXSON
SURYA
JASINDO
ENGINEER
MAKMUR
JAYA
CHRISTOP
ING
PASIFIC
HER
FOH
CEMARA
SRIMAS
SOON
INTAN
RAYA
SHIPYARD
SUMBER
INTERNATI
ALFARIA
ONAL
WILMAR
TRIJAYA
GROUP
SMA
N3
SUMBER
BATAM
ALFARIA
TELKOM
TRIJAYA
ACCESS
TELKOM
POINT
ACCESS
TELKOM
POINT
ACCESS
POINT

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AN
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29436
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CAFE
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FULI
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N JL. BUDI
Spring
KEMULYAA
N
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DES(POTS
[07787418
077873673
101/ibutin
97)/BIN
a/0811700
[4702222[07777366
TANGINDU
9583][GA
[4702222114/ROMA/
00232571
STRIALPAR
NGGUAN]
[07787372
00232607
081267925
98/STAFF
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DES(POTS
051/iburat
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979]TELEP
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077874181
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58449919
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00016106
353740]vo
[07784256
58459819
OTAL
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04/pak
3]
BINTANGI
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72051tida
MAN/0811
Budi/0831
[GANGGU
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NDUSTRIAL
BLDCENT
121/IBUNA
kbisafax
773224]0
AN][DES]
84384627
[3001063
6065/ibud
AN]
[DES]
PARKNO.7
URYPARK3
TALIA/0821
mail
778425611
[TOP20]
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23ewi/08212
32KELTAN
IMES
AKELTELU
74453820]
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[IMES]
[GANGGU
0500042]i
00296182
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470222207787367
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4702222AN]VPNIP
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00232607
00232571
160111606
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34161/La
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8449]
SUMBER
Sekupang
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si
down
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G
ALFARIA
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ALFARIA
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30010632
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;
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BUDI
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SID
00296182
Komp.Ruk
/ AP
CAFE
KEMULYAA
Kel.Sei
470297115
down
oDOWN
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Komp
NPelungut
JL.
BUDI
00016106
Fuli
Ruko
KEMULYAA
Kec.Sag
04Palm
Kel.Sagulu
Spring
N
BATAM
ng Kota
BATAM,No
Kec.Sagu,
.1
00,BATAM,
POST
CODE :
99999,17
1

RIKEP 2
RIKEP 2
RIKEP 1
FTTH
RIKEP 1
RIKEP 2
RIKEP 1

DATIN
DATIN
DATIN
DATIN
WIFI ID
WIFI ID
WIFI ID

TGL
TGL OPEN
INCIDENT
ORDER
03-11IN9295451
3
2016
03-11IN9738962
3
09:12:17
2016
03-11IN9820269
3
09:12:17
2016
03-11IN9822385
3
09:12:17
2016
03-11IN9832864
3
09:12:17
2016
03-11IN9862710
3
03-1109:12:17
2016
2016
IN9868124
3
03-1110:35:22
11:41:51
2016
IN9874647
3
03-1114:01:37
2016
IN9871249
3
03-1112:56:01
2016
IN9880892
3
16:05:12

SERVICE NO
111608100739
111651106485
111601106197
111651109023
111605163326
111601116295

SERVICE ID
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET

STO
SKN
TPI
BTC
TPI
LBJ
BTC

111604100293
111601108595
111601131927
111643100804

INTERNET
INTERNET
INTERNET
INTERNET

BUM
BTC
BTC
TAA

HD

DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

TEKNISI/SP
KENDALA
V OLT
(PORT
BERMASAL
GUNAWAN
AH)
TPI
FITRA
KISWANTO
ANDRE

BOB
JONI
GHOZY
ANDRE
TAHIR

MYI

Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

STATUS
ORDER KE
PELANGGA
DINAS
(CLOSE/AK TGL CLOSE KET CLOSE
NTE LAMA NTE BARU
(1,2,3)
N
PEMADAM
TIF)
KENDALA
DINAS
AKTIF
AKTIF
AKTIF
AKTIF

AKTIF
AKTIF
AKTIF
AKTIF
AKTIF

CUST
MINTA
PENDING
BESOK

KARANTIN
KEBAKAR
PENDIDIK
A HEWAN
AN
AN
TPI
EFEENDY
PROVINSI
AMAN
KEPULAU
ANUGERA
AN RIAU
H ABADI
AGUNGAU
PT.CIPTA
U/
SEKSI
TOMALL(G
KRIDA
SMP
PT.
EDUNGSH
BAHARI
TANJUNG
PUTRA
OWROOM
UNCANG
NUSA
&BENGKEL
CAHAYA
)
SEJATI
BINTANG

JL
JL
PRAMUKA
RAWASARI
I1
2BLKEL
ALAMAT
DATEK
22
A
KEL SKN_17|
VICTORY
TANJUNG
MSTPI|
JL KOTA
SULTAN TV00DCLB
RESIDENC
PINGGIR
KOMPLEK
MRW|
MANSYUR
-10|
PIRING
E
5 KEL S005-18|
BATAM
PENUIN
GPBTC|
SYAH
KEL
TANJUNG
TELUK
RIAU
CENTRE
MRW52-8
FD/|FD/12
DOMPAK
GPTPI|FA/|
PINANG
TERING
JLOB
YOS
29421
BL
NO
TANJUNG
FA/02
BL
C1
RIAU
BATAM
SUDARSO
BUM_17|
1-7
KEL
LBJ||-|-|PINANG
EXECUTIV
34574
BL A
RIAU
TRAKINDO
TV00P002
GDBATU
KEPRI
BTC_17|
RIAU
E
GUDANG
34161
KEL
BATU
-1235|RC|
BTC|BTCSELICIN
MALL
RM.
VMRBE-38|
34574
INDUSTRI
ARSIKON
MERAH
TS002FCB|-|-|
BATAM
PADANG
MRBE|
ALPARK
8 131|RC241
KEL
BTC|
BATAM
ODP-BTCRIAU
KEL BALOI S001-80|
KEL
BALOI
TELUK
RC|-|-|
RIAU
1
PERMAI
FCB/86JL RAYA MRBE8-10
PERMAI
TERING
RC9629436
BATAM
SAWANG
BATAM
RIAU
RIAU
29436
29421

LINK
STATUS

LFO][111
608100739
/Bp.Julpa/0
[GUNAWAN
856661463
TPI][1116
5][GANGG
51106485/
[11160110
UAN][DGS
SUMMARY
LOKER
BuFebi/08
6197/P.EF
[11160410
](INDIHOM
239140200
RIKEP 2
ENDI/0812
0293/BPSI
[11165110
E1116081
[TAHIR]
[11160516
3][GANGG
7006730]
REGAR/081
RIKEP 2
9023/HENG
00739)/JL
3326/ibum
[1116431
UAN][DGS]
DBSINTER
270093733
KI/0812706
PRAMUKA2
FTTH
onika/0812
00804/CA
[INDIHOME
NET11160
][GANGGU
16111]TID
KELTANJU
23168720]
]11165110
FTTH
HAYA
1106197M
AN]DES[I
AKBSKON
NGPINGGI
11160516
6485/KARA
BINTANG/
INTAGANTI
FTTH
NDIHOME]
EKSILAMP
RBATAMRI
3326Tidak
NTINAHEW
08238216
MODEMH
111604100
UPOWER
[11160111
RIKEP 1
[11160110
AU/Lamba
BisaBrows
ANTPI
YBIRD
8888]
293/PT.CIPT
[11160113
MERAH
6295/IBUL
8595/bpfe
t
ing-Tidak RIKEP 1
AKRIDABA
1927/bpto
Internet
EHA/08137
ndi/08117
BisaKonek
FTTH
HARI/JLYO
ni/0812701
2256161][
tidak
590679]in
sibisa
SSUDARS
6654]Inte
FTTH
GANGGUA
koneksi
et111601
OTRAKIND
rnet11160
N][DES]
108595tbc
RIKEP 2
OKELBAT
1131927t
[INDIHOME
UMERAHB
bc
]11160111
ATAMRIAU
6295/CITR
29436/INT
ABUANAP
ERMITTEN
RAKARSAU
/HARBOUR
BAYMALL

bantuan

TGL OPEN
03-112016
03-1103-1109:12:17
2016
2016
24-1009:12:17
12:56:01
2016
25-1012:23:59
2016
01-1108:21:10
2016
03-1108:54:45
2016
16:20:41
03-112016
03-1109:38:31
2016
04-1104-1111:41:51
2016
2016
04-1110:44:20
11:21:15
2016
04-1114:18:37
2016
04-1114:19:39
2016
09:45:09

TGL
ORDER

3
3
3
4
4
4
4
4
4
4
4
4
4
4

INCIDENT
IN9295451
IN9822385
IN9871249
IN9517874
IN9542899
IN9779528
IN9881591
IN9860228
IN9868124
IN9901050
IN9903271
IN9910436
IN9910488
IN9897293

SERVICE
NO
111608100
739
111651109
023
111601131
927
111605103
248
111607100
383
111658100
038
111651104
299
111607102
897
111604100
293
111628100
111658100
107
637
111605102
941
111601136
972
470003719443

SERVICE ID
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET

STO
SKN
TPI
BTC
LBJ
SGL
TUB
TPI
SGL
BUM
BLP

INTERNET
INTERNET
INTERNET
MM_IPVPN

TUB
LBJ
BTC
BTC

HD

DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

TEKNISI/SP
KENDALA
V OLT
(PORT
BERMASAL
KISWANTO
AH)
ANDRE
GAMAS

(PRIMER
GAMAS
PUTUS)
(SEKUNDE
R ANGGA
RUSAK)
GUNAWAN
TPI
PEBRI
JONI
PEBRI

ANGGA
SHIFA
SHIFA
PEBRI

MYI

Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

DINAS
STATUS
ORDER KE
PELANGGA
DINAS
PENDIDIK
(CLOSE/AK TGL
CLOSE KET CLOSE
NTE LAMA NTE BARU
PELANGG
(1,2,3)
N
PEMADAM
AN
TIF)
KENDALA

AN
MINTA
PELANGG
DI
AN MINTA
PENDING KUNJUNGI
DI
ESOK
KUNJUNGI
AKTIF
ESOK
AKTIF
AKTIF
AKTIF
AKTIF
PENDING
PELANGGAN MINTA PENDING BESOK
AKTIF
AKTIF
PENDING
PENDING
AKTIF
PENDING

KEBAKAR
PROVINSI
PUTRA
AN
KEPULAU
NUSA
AN RIAU
Dicky
BASINDO
U/SEJATI
SEKSI
SAT
UTAMA
SMP
INDOMAR
LANTAS
RAYA
BINTAN
CO
POLRES
COLOMBI
PRISMATA
PT.CIPTA
BINTAN
MTS
A
MA
KRIDA
NEGERI
BAHARI
BELAKAN
G PADANG
SATRAN
JASON
QQ
VICTOR
ARMABAR
KOH
AYUB
BROTHER
PANDIE
S
BANKMAN
INDONESI
DIRI
A

JL
PRAMUKA
JL
SULTAN
BL
A
C
2
KEL
MANSYUR
ALAMAT
DATEK
SKN_17|
BL
A
GUDANG
BALOI
TANJUNG
SYAH
KEL TV00DCLB
RUKO
JL
ARSIKON
RAYA
PINGGIR
DOMPAK
GPTPI|FA/|
LBJ_17|
-10|
ISTANA
BRIGJEND
JL
1
KEL
BTC|
BATU
BATAM
TANJUNG
FA/02
TV00P033
BATU
KATAMSO
JL
YOS5
TAMANSA
TELUK
RC|-|-|
BATAM
RIAU
PINANG
JL
SUTAMI
-1063|
MERAH
1KM
5.5
MSSGL|
SUDARSO
RI
KEL
TUB_17|
TERING
RC96KEL
29421
RIAU
KEL
RAY|
2
KEL
SGL_17|
KEL
RAA|
TRAKINDO
BUM_17|
TANJUNG
TV00P009
BATAM
KAMPUNG
PANGKAL
34574
TANJUNG
TPI_17|
TS003-36|
BATU
AJI TS006-98|
TV00P006
TANJUNG
KEL
BATU
TV00P002
UBAN
-53|RC|
RIAU
BARU
KEL
AN
PETAI
PINANG
TV00P013
RAY34-6
BATAM
-566|RP|
UNCANG
RAA90-8
MERAH
-1235|RC|
UTARA
29421 2005CS06
BELAKAN
BATAM
TIMUR
-586|RM|
KOMPLEK
RIAU
TS007-80|
BATAM
TS002TANJUNG
-53|RC56G PADANG
RIAU
BL
D
TANJUNG
TS001-34|
SATRAN
34161
RP98-10
RIAU
131|RC24UBAN
3
BATAM
BLP_17|
29436
RUKO
PINANG
RM4-4
KEL
TUB_17|
29421
29436
1
RIAU
TV00DCL
TAMAN
RIAU
TANJUNG
TV00P001
29152
BL
B2
BL
29411
D-51|
KOTA
29122
UBAN
-195|RA|
MSLBJ|
2
FIRST
BALOI
18
KOTA
TS002MRBK|
CITY
KEL33 151|RA26TANJUNG
S007-37|
KEL
referinfo0
PANGKAL
BTC||-|-|UBAN MRBK74-7
1
TELUK
4-11ANRIAU
PETAI
TERING
201610:52
BATAM
29152
BATAM
:29
RIAU
RIAU
34163

LINK
STATUS

LFO][111
608100739
/Bp.Julpa/0
856661463
5][GANGG
[11165110
UAN][DGS
SUMMARY MAINTENA
LOKER
9023/HENG
](INDIHOM
[11160113
KI/0812706
[GAMAS]P
NCE
E1116081
1927/bpto
[GAMAS]S
16111]TID
RIMERPUT
FTTH
00739)/JL
ni/0812701
EKUNDER
AKBSKON
USAKIBAT
[GUNAWAN
PRAMUKA2
6654]Inte
FTTH
RUSAK[11
EKSILAMP
FLYOVER[
MAINTENA
TPI][1116
KELTANJU
rnet11160
160710038
UPOWER
111605103
NCE
58100038/
NGPINGGI
1131927t
3/widia/08
MAINTENA
MERAH
248/umi/08
[11165110
SATLANTA
RBATAMRI
bc
532707696
NCE
127027717
4299/ARIF/
SPOLRES
RIKEP 2
AU/Lamba
8]inet111
8]111605
081364656
BINTAN/08
t
607100383
RIKEP 2
103248tbc
853]KONE
137288417
putus[PEBRI][11
RIKEP 2
KSISANGA
4]INETTB
putus.
[4700037160710289
[JONI][111
TLAMBAT
RIKEP 1
C
19443/Pak
[11165810
7/BPTOMM
604100293
[11162810 RIKEP 2
[11160510
Budi/08217
0637/pakb
Y/0811692
/BPSIREGA
[11160113
0107/bpkd
2941/bpka
4350701][
agus/0821
RIKEP 2
3045]111
R/0812700
6972/pakj
ede/08983
ntoni/0813
GANGGUA
36555711]
607102897
FTTH
93733][GA
esen/0812
767931]in
16051095]
N]UPDOW
inettbc
TBC
NGGUAN]
68255660]
FTTH
etTBC111
11160510
N[DES]
DES[INDIH
INET1116
628100107
2941TBC
[TOP20]VP
DATIN
OME]1116
01136972
NIPBANK
04100293/
TBC
MANDIRIB
PT.CIPTAK
ATAMINDU
RIDABAHA
STRIALPAR
RI/JLYOSS
KCID2222
UDARSOT
6SID4700
RAKINDOK
037-19443
ELBATUM
ERAHBATA
MRIAU29
436/INTER
MITTEN

bantuan

TGL OPEN
03-112016
03-1103-1109:12:17
2016
2016
24-1009:12:17
12:56:01
2016
25-1012:23:59
2016
01-1108:21:10
2016
03-1108:54:45
2016
16:20:41
03-112016
03-1109:38:31
2016
04-1104-1111:41:51
2016
2016
04-1110:44:20
11:21:15
2016
04-1114:18:37
2016
05-1114:19:39
2016
04-1110:57:21
2016
03-1115:15:58
2016
04-1119:44:29
2016
04-1115:35:02
2016
04-1116:38:40
2016
04-1117:24:08
2016
05-1117:27:53
2016
05-1109:42:37
2016
05-1109:04:18
2016
09:04:18
05-112016
05-1103-1111:50:42
2016
2016
05-1112:26:50
18:26:21
2016
04-1115:24:39
2016
05-1117:24:08
2016
05-1115:45:26
2016
05-1115:57:08
2016
16:19:28

TGL
ORDER

3
3
3
4
4
4
4
4
4
4
4
4
4
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5

INCIDENT
IN9295451
IN9822385
IN9871249
IN9517874
IN9542899
IN9779528
IN9881591
IN9860228
IN9868124
IN9901050
IN9903271
IN9910436
IN9910488
IN9931920
IN9913217
IN9887221
IN9914064
IN9916847
IN9918266
IN9918372
IN9928553
IN9927004

IN992645
1

IN9934083
IN9935302

IN988546
4

IN9940426
IN9918266
IN9940968
IN9941266
IN9941809

SERVICE
NO
111608100
739
111651109
023
111601131
927
111605103
248
111607100
383
111658100
038
111651104
299
111607102
897
111604100
293
111628100
111658100
107
637
111605102
941
111601136
972
111632100
176
111605105
129
111601138
291
111655100
168
111654100
413
111606101
209
111601109
486
111641103
DEFAULT_N
613
N_NAS_DE
S_MM_IPVP
11160210
N
0512
111608100
650
111601131
11163410
289
0055
111641101
156
111606101
209
111601135
799
111601138
291
111601132
918

SERVICE ID
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET

STO
SKN
TPI
BTC
LBJ
SGL
TUB
TPI
SGL
BUM
BLP

INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
IPTV
INTERNET
INTERNET
MM_IPVPN

TUB
LBJ
BTC
BUM
LBJ
BTC
RAI
KMS
PNI
BTC
TBK
LBJ

INTERNET

AVI

INTERNET
INTERNET
INTERNET

SKN
BTC

BTC

INTERNET
IPTV
INTERNET
INTERNET
INTERNET

TBK
PNI
BTC
BTC
BTC

HD

DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

TEKNISI/SP
KENDALA
V OLT
(PORT
BERMASAL
KISWANTO
AH)
ANDRE
GAMAS

(PRIMER
GAMAS
PUTUS)
(SEKUNDE
R ANGGA
RUSAK)
GUNAWAN
TPI
PEBRI
JONI
HERDI
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DICKY
SHIFA
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JONI
BOB
GUNAWAN
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KISWANTO
SHIFA
TAUFIQ
TAHIR
JONI
PEBRI
EVANDER
IRWAN
TAUFIQ
TAHIR
SHIFA
TAUFIQ

BOB
SHIFA

MYI

Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

DINAS
STATUS
ORDER KE
PELANGGA
DINAS
PENDIDIK
(CLOSE/AK TGL CLOSE KET CLOSE
NTE LAMA NTE BARU
(1,2,3)
N
PEMADAM
AN
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AN
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AN RIAU
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MA
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reset dslam, call cp inet sudah normal
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matikan
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Settol
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A
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INA
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A
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jam
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akan
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9..
untuk
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BAY MALL
tekdung
nya..
sendri
PENDING

KANTOR
TUTUPby
Restart
sistem

JL
PRAMUKA
JL
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2
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2
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TS003-36|
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TV00P002
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MRBE|
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BATAM
29163
RIAU
29436

LINK
STATUS

LFO][111
608100739
/Bp.Julpa/0
856661463
5][GANGG
[11165110
UAN][DGS
SUMMARY MAINTENA
LOKER
9023/HENG
](INDIHOM
[11160113
KI/0812706
[GAMAS]P
NCE
E1116081
1927/bpto
[GAMAS]S
16111]TID
RIMERPUT
FTTH
00739)/JL
ni/0812701
EKUNDER
AKBSKON
USAKIBAT
[GUNAWAN
PRAMUKA2
6654]Inte
FTTH
RUSAK[11
EKSILAMP
FLYOVER[
MAINTENA
TPI][1116
KELTANJU
rnet11160
160710038
UPOWER
111605103
NCE
58100038/
NGPINGGI
1131927t
3/widia/08
MAINTENA
MERAH
248/umi/08
[11165110
SATLANTA
RBATAMRI
bc
532707696
NCE
127027717
4299/ARIF/
SPOLRES
RIKEP 2
AU/Lamba
8]inet111
8]111605
081364656
BINTAN/08
t
RIKEP 2
607100383
103248tbc
853]KONE
137288417
[11160610
putus[PEBRI][11
RIKEP 2
KSISANGA
4]INETTB
1209/BPK
putus.
160710289
TLAMBAT
[JONI][111
RIKEP 1
C
MUHTAR/0
[11163210
[11165810
7/BPTOMM
604100293
[11162810 RIKEP 2
770612345
[11160510
0176/MCD
0637/pakb
Y/0811692
/BPSIREGA
[BOB][111
[11160113
0107/bpkd
][GANGGU
2941/bpka
ERMOTTIN
agus/0821
RIKEP 2
3045]111
R/0812700
601138291
6972/pakj
ede/08983
AN]DES[I
ntoni/0813
DONESIA/0
36555711]
607102897
FTTH
93733][GA
/BpHeri/0
esen/0812
767931]in
NDIHOME]
16051095]
856362044
inettbc
TBC
NGGUAN]
812682512
68255660]
FTTH
[11160510
etTBC111
[11165510
111606101
11160510
1][GANGG
DES[INDIH
72][GANG
INET1116
5129/WIDY
628100107
0168/BPH
209/11160
2941TBC
UAN][DES]
RIKEP 1
[11165410
OME]1116
GUAN][DE
01136972
A/0857652
ENDRI/081
6101246/1
(INDIHOM
0413/BPY
RIKEP 1
04100293/
S][INDIHO
TBC
52670]11
380304484
116061012
E1116321
UGA/08537
PT.CIPTAK
ME]11160
RIKEP 1
[1116021
160510512
][GANGGU
54/111606
[]
00176)/M
4900088]P
RIDABAHA
1138291/
9tbc
AN][DES][
RIKEP 2
00512/BA
101226/11
[11160610
CDERMOT
ERMINTAA
RI/JLYOSS
CITRABUA
INDIHOME]
160610123
1209/BPK
PAK
TINDONES
NPETUGAS
FTTH
[NN/MAYA/
UDARSOT
NAPRAKAR
[11160110
11165510
8/1116061
MUHTAR/0
[11164110
IA/TBC
AZWAR/08
DATANG/
085375785
FTTH
RAKINDOK
SAU/HAR
9486/PHU
0168PENG
01252/11
770612345
3613/sumb
111654100
13644585
098][GAN
ELBATUM
BOURBAY
KONG/085
RIKEP 1
ADILANAG
160610123
][GANGGU
errezeki/0
413/TANJ
GGUAN]VP
47]
ERAHBATA
MALL/Inte
374309929
AMA/TBC
6/BATAMB
AN]DES[I
852641485
RIKEP 2
UNGPINAN
NIPPEGAD
[GANGGU
MRIAU29
rmitten
]TBC
INTANTELE
NDIHOME]
55]interne
GSAKTI
AIANUPC
DATIN
[GANGGU
AN][DGS]
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KOMUNIKA
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RIKEP 2
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6101246/1
U/0877588
[11164110
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116061012
09992][GA
[11160113
1156/bpok
an/081277 RIKEP 1
000499380
kAli/08123
11163410
0512
101103KE
54/111606
NGGUAN][
1289/BUID
ta/081276
[SHIFA]
974505][G
8 /
RIKEP 1
4652319][
LMUKAKU
101226/11
0055
/
PONDOK
DES](INDI
A/0812689
263321]In
ANGGUAN]
[1116011
RIKEP 2
GANGGUA
NINGBATA
160610123
HOME111
31804]ine
NUSATAM
PESANTRE
ternet111
[DES](IND
32918/bp
N][DES]
MRIAU29
8/1116061
FTTH
601138291
t1116011
641101156
A
N
IHOME111
arifin/081
[INDIHOME
436/PETUG
01252/11
)/CITRAB RIKEP 1
31289tbc.
TidakBisa
601135799
PROPERTA
HIDAYATU
36402363
]1116081
ASDIMINT
160610123
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Koneksi
)/BLAHR
PANBIL
LLAH
RIKEP 1
6]
00650/TE
ADATANG
6/BATAMB
ARSAU/H
UKOFAMILY
CHNICSOF
FTTH
[GANGGU
INTANTELE
ARBOURB
DREAM16
FSHOREJAY
AN][DGS]
KOMUNIKA
AYMALL/
KELBELIA
A(PT.TOJ)
SI/BATAMIN
GDKEPRI
[INDIHOM
NBATAMRI
DOINDUST
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436/PETUG
ASDIMINT
ADATANG

bantuan

TGL OPEN
03-112016
03-1124-1009:12:17
2016
2016
01-1109:12:17
12:23:59
2016
08:54:45
03-1104-112016
2016
04-1111:41:51
14:18:37
2016
05-1114:19:39
2016
04-1110:57:21
2016
05-1115:35:02
2016
05-1109:04:18
2016
15:45:26
03-112016
06-1104-1109:12:17
2016
2016
04-1113:22:41
09:48:57
2016
05-1113:26:58
2016
06-1115:27:27
2016
07-1117:41:02
2016
07-1107:34:30
2016
07-1107:37:21
2016
07-1108:41:02
2016
07-1108:46:10
2016
07-1109:27:20
2016
04-1109:33:45
2016
07-1110:32:23
2016
07-1110:20:42
2016
07-1110:28:23
2016
07-1111:19:06
2016
07-1110:19:23
2016
07-1110:18:03
2016
07-1110:32:43
2016
07-1111:48:26
2016
07-1111:49:37
2016
07-1111:50:50
2016
07-1112:23:43
2016
07-1111:53:53
2016
07-1112:10:35
2016
07-1114:16:04
2016
07-1114:34:35
2016
06-1113:23:34
2016
07-1117:28:29
2016
07-1112:33:26
2016
07-1112:59:43
2016
07-1113:29:39
2016
07-1114:17:54
2016
07-1114:19:40
2016
07-1114:21:53
2016
09:11:38

TGL
ORDER

3
3
4
4
4
4
4
5
5
5
5
6
6
7
7
7
7
7
7
7
7
7
7
7
7
7
7
7
7
7
7
7
7
7
7
7
7
7
7
7
7
7
7
7
7
7
7

SERVICE SERVICE
INCIDENT
NO
ID
1116081
IN9295451
INTERNET
00739
1116511
IN9822385
INTERNET
09023
1116051
IN9517874
INTERNET
03248
1116581
IN9779528
INTERNET
00038
IN9868124 1116041 INTERNET
1116051
IN9910436 00293 INTERNET
02941
1116011
IN9910488
INTERNET
36972
1116321
IN9931920
INTERNET
00176
1116551
IN9914064
INTERNET
00168 INTERNE
IN992645 1116021

IN9940968
IN991684

7
IN995573
2
IN9897533
IN9907918
IN9940508
IN9957534
IN9962182
IN9962240
IN9965146
IN9965517
IN9968763
IN9969339
IN9900290
IN9973256
IN9973937
IN9978025
IN9973144
IN9973028
IN9974324
IN9980050
IN9980131
IN9980222
IN9982179
IN9980419
IN9981401
IN9988653
IN9989800
IN9985288
IN9957362
IN9982682
IN9984000
IN9985641
IN9988757
IN9988870
IN9989007
IN9967535

00512
1116011
35799
###
VPN
471004464303
1116021
03930
1116051
470059707763
0028779
1116111
148
00047
470003161993
1116051
08005
1116381
00153
470008647791
1116011
19846
1116011
06766
1116011
01000
1116011
36125
1116011
02456
1116051
20213
1116151
01042
1116081
00436
1116051
03861
1116051
59660
1116011
37121
1116041
00098
4700031470003116451
0003633
1116011
948
31250
1116341
00193
1116051
48073
1116051
04881
1116511
02446
1116081
01958
1116051
09840
1116041
00068
1116051
57403
1116111
DEFAULT_
00099
NN_NAS_
DBS_MM_
ASTINET

INTERNET
INTERNET
VPN
MM_IPVP
N
INTERNET
INTERNET
MM_IPVP
N
INTERNET
MM_TRAN
S_ACCESS
INTERNET
INTERNET
MM_IPVP
N
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
MM_TRAN
S_ACCESS
MM_TRAN
S_ACCESS
INTERNET
INTERNET
INTERNET
IPTV
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
MM_ASTI
NET

STO
SKN
TPI
LBJ
TUB
BUM

HD

TEKNISI/S
PV
WINDO
KISWANTO
MAINTENA
NCE
GUNAWAN

AVI

TPI
GUNAWAN
GUNAWAN
ANDRE
GUNAWAN
GUNAWAN
TPI
PEBRI

BTC
KMS
KIJ

TAUFIQ
KISWANTO
ANGGA

LBJ
AVI
LBJ
LBJ
TUS
BTC
LBJ
LBJ
LBJ
BTC
BTC
BTC
BTC
BTC
LBJ
BTC
SKN
LBJ
LBJ
BTC
LBJ
LBJ
LBJ
BTC
BTC
LBJ
LBJ
TPI
SKN
LBJ
BUM
LBJ
TUS
LBJ

GUNAWAN
PEBRI
GUNAWAN
RENDY
TAUFIQ
TAUFIQ
GUNAWAN
RENDY
JONI
IRWAN
ANDRE
IRWAN
BOB
IRWAN
GUNAWAN
ANDRE
EVANDER
DICKY
GUNAWAN
BOB
GUNAWAN
DICKY
ANDRE
BOB
ANDRE
GUNAWAN
HILMY
GHOZY
GUNAWAN
TPI
EVANDER
HILMY
GHOZY
JONI
GUNAWAN
TAUFIQ
DICKY

LBJ
BTC
BUM
RAI

MYI

Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

07-112016
07-1110:08:41
2016
07-1115:40:17
2016
07-1115:47:04
2016
07-1115:28:15
2016
07-1110:08:41
2016
07-1110:08:41
2016
11:53:53

7
7
7
7
7
7
7

IN9972236
IN9993646
IN9994006
IN9993016
IN9972236
IN9972236
IN9980419

470055031336
1116071
21550
1116081
470040003541
0027579
4700550278
31336
470055031336
470003116451

MM_IPVP
N
INTERNET
INTERNET
MM_IPVP
N
MM_IPVP
N
MM_IPVP
N
MM_TRAN
S_ACCESS

SKN
SGL
SKN
TBK
SKN
SKN
LBJ

DICKY
HD
DICKY
DICKY
SHIFA
HD
JONI

Y
Y
Y
Y
Y
Y
Y

STATUS
(CLOSE/A
KTIF)
AKTIV
AKTIV
KENDALA
AKTIV
CLOSE
AKTIV
PENDING
CLOSE
AKTIV

CLOSE
CLOSE
CLOSE
CLOSE
PENDING
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
PENDING
AKTIV
AKTIV
CLOSE
CLOSE
PENDING
CLOSE
CLOSE
AKTIV
CLOSE
CLOSE
CLOSE
CLOSE
AKTIV
PENDING
PENDING
CLOSE
CLOSE
CLOSE
AKTIV
KENDALA
PENDING
CLOSE
CLOSE

TGL
CLOSE

JL
BL
C
PRAMUKA
DINAS JL
SULTAN
JL
YOS
BALOI
KET
ORDER
KE
PELANGG
LOS port
DINAS MANSYUR
2 KEL
SUDARSO
NTE LAMA NTE BARU PENDIDIK
ALAMAT
JL
CLOSE
(1,2,3)
AN
RAYA
OLT
SKN
PEMADAM
TANJUNG
AN
SYAH
KEL
TRAKINDO
TAMANSA
BATU
sudah
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PINGGIR
PROVINSI
DOMPAK
omset
BATU
BL
D
RI KEL5
BATAM
dipindah
AN
BATAM
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TANJUNG
primer ,
MERAH
RUKO
SAT
TANJUNG
Dicky
KEL
RIAU
AN
RIAU PINANG
skunder
PT.CIPTA
BATAM
Chnge
TAMAN
BANK
LANTAS
UBAN
Ceklok
PANGKAL
29421
B2 BL
U/
SEKSI BL
RIAU
dan
ganti
KRIDA
dslam
dan
KOTA
jarkom
RAKYAT
POLRES
UTARA
AN
PETAI
JASON
QQ
2
FIRST
SMP
34574
rj 11
BAHARI
29436
pembena
normal,
VICTOR
BALOI
18
INDONESI
BINTAN
TANJUNG
BAWAL
BATAM
TOKO
KOH
CITY
33
kendala
han
D'GREEN
KEL
AAYUB
ATM
UBAN
KOMPLEK
T.HOUSE
RIAU
JL
TUTUP
BROTHER
KEL
cpu
ada yg
MC
jumperan,
TPI
PANDIE
PANGKAL
PKU
RIAU
BINA
C4
KEL
29436
PRAMUKA
info
plg
S
TELUK
tidak
BLPETAI
AH
DERMOTT
sudah
MATAHARI
AN
FASHARKA
29152
UMAH
BATU
nggak
ada
PENGADIL
127
DS
konek,
PONDOK
INDONESI
TERING
RUKO
konfrim
KEL
SEI
BATAM
N
PESANTRE
MERAH
masalah
AN
RANAI
akan
Sesuaikan
PESANTRE
A
BATAM
imbas
FAMILY
ke
pak
JANG
RIAU
(FASILITAS
N
KEL
dan
tdk
YAKULT
BATAM
ditangani
Ganti
AGAMA
RANAI
paket
N
RIAU 16
central
DREAM
tomy
agar
TANJUNG
34163
PEMELIHA
TIBAN
merasa
INDONESI
oleh
IT
spliter,
RIAU
profil
HIDAYATU JL
down,skra
KEL
cek
di
P.IBOL
PINANG
lapor
imbas
RAA
ASRI
dilokasi,
A
ganti
29183
edukasi
LLAH
ng
d
BELIAN
TANJUNG
perangkat
KOM
RIAU
kembali
central
BL 6
pabila
TANJUNG
BATAM
PERSADA
kabel
pelangga
lokasi
PINANG
BATAM
indomaret
PEMDA
2
perlu
down,skra
NAGOYA
PINANG)
RIAU
spiral,
nbntuan
paket
SAKTI
konfrmsi
RIAU
BANKINDE
..
soalnya
PUSKESM
Puskesma
ng d
BUSINESS
29421
BL
KK3
ganti
X
cp
29436
akan
call
3inet
kali
AS
s KEL
lokasi
CTR
1-2
RUKO
roset.
SELLINE
sudah
layanan
ke no
FASTFOOD
bawa
PEMBANT
TIBAN
konfrmsi
KEL
TAMAN
COLLECTI
sesuai....
teknisi..
dh
normal
INDONESIA
dslam
jdi
U
ASRI
cp
LUBUK
JL
reset
port
INDOMAR
MEDITERA
Konfrim
ke
instalasi
ON
KENTUCKY
kembali,ti
bermasala
BATAM
layanan
BAJA
KOTA
PEMBANG
dslam,kon
CO
NIA 1-2A
ibuket
Rian
ulang
FRIEDCHI
BANKINTE
h....ikg..
RIAU
dh
normal
BATAM
UNAN
**
dilokasi
frmsi
cp
BL
ABALOI
INTI
PRISMATA
CKEN(KFC)
ikg di
RNASIONA KEL
laporan
29421
kembali,ti
RIAU
lan
MEDIA
KEL
layanan
SAKTI
1
MA
PERMAI
LINDONESI BL F RUKO
putus
dan
bersedia
ket
XXXXX
longgar
KREASI
LUBUK
dh
normal
PINDAH
BPR A
DANA BANDAR
KEL
BATAM
di
buang
d
laporan
BADANUR
BANGSA BAJA
KOTA
kembali,ti
JL
ENGKU
PASIF
NUSANTA
LUBUK
RIAU
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bersedia
BL
F03USANLOGI
BATAM
ketBu
PUTERI
RA
BAJA
KOTA
29436
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KEL
STIK(BULO GRAHA
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RIAU
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KEL
BATAM
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8
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BL
F
RUKO
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d Bu
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TERING
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BATAM
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MEGA
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CITRA
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MALL
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BATAM
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01
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NT
RIAU
BL
53
G122
CEMERLA
TERING
KEL
BATU
rj 11A
KEI
FM
HONGKON
29421
NAGOYA
NGAIR SHOPPING
BATAM
SELICIN
LION
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NANDA
KEL
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HRQCG4T
MALL
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G TOWN KARNAVAL
BUSINESS
RIAUH
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CHRISTY
PATAM
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04778
28573
VIZTA
NO.12Bulang
dc
CTR
MALL
BTM
call cp
29421
RIAU
KENCANA
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ALPHA NO.28
16 KEL
150
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CENTRE
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JLBATAM
LUMBA
34163
PRAKARSA
KAMPUNG
PANIN
KEL
TABITHA LUMBA 1
sudah
RIAU
PELITA
LUBUK
FURNITUR
TELUK
normal
SEMPATIM KEL
BATU
29422
KOMPLEK
BATAM
BAJA
KOTA
BANKINTE
E
TERING
BATAM
MERAH
co msan
MEGA
RIAU
KAWASAN
RNASIONA
BATAM
BANKINTE
FEDERAL
TAMA
MALL
LT3
29436
LINDONESI
INDUSTRI
BL
D KOM
RIAU
RNASIONA
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NO.
1 KEL
A
TUNAS
29436
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NAGOYA
34161
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DO
29436
PT
BT
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TYPE
A
Reset port
BAY B
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MARINE
TERING
JL
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90
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N
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KEL
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29421
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Settul
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KEL2
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34163
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WIWIT
ARI SQUARE
RIAU
KREASI
KOMP
PANGKAL
IPsudah
TIDAK
RIAU6B
LESTARI
WIBISONO PARK
34163
PRECINDO
JC
TUNAS
AN
PETAI
LURUS
KEL
BATU
34574
LUBUK
BATAM
dapat
ABADI SUPERMA
INDUSTRI
BATAM
MERAH
SUMBER
RIAU
digunakan
RK
ANDREW
AL
HKEL
KEL
RIAU
BATAM
JAYA
29422
..
ASSETDU
BATU
SALIM
BALOI
34163
RIAU
MMYSEGM SELICIN
PERMAI
29436
ENTDBS
BATAM
RIAU
34163
29436

CLOSE
AKTIV
PENDING
CLOSE
CLOSE
CLOSE
CLOSE

ASURANSIJ
ASARAHAR
BATAM
JAPT
WELL

POLARIS
INDUSTRY
DUTA
DEPARTEM
KREASI
ENDALAM
ASURANSIJ

NEGERI
ASARAHAR
ASURANSIJ
JAPT
BANKINTE
ASARAHAR
RNASIONA
JAPT
LINDONESI
A

KOMPLEK
BINTANG
JL
GAJAH
INDUST
MADA
PARK II
SHOW
BL.C
22ROOM
23 KEL
KEL
TANJUNG
PATAM
UNCANG
LESTARI
BATAM
BATAM
RIAU
RIAU
34163
29422

LINK

DATEK
SKN_17|
STATUS
BUM_17|
LBJ_17|
TV00DCLB
GPTPI|FA/|
TV00P002
TV00P033
-10|
TUB_17|
FA/02
-1235|RC|
-1063|
TV00P009
TS002RAY|
-53|RC|
131|RC24TS003-36|
2005CS06
MSLBJ|
1
RAY34-6
-53|RC56MRBK|
3
S007-37|
BTC||-|-|BUM|
RAI_17|
MRBK74-7
RD|-|-|
TV00P001
AVI_17|
KMS||-|-|
RD15-109|RA|
TV00P002
KMS_17|
MSBTC|
TS002-23|
-83|RC|
KMS-000|
MRBA|
RA13-3
TS008-13|
MOD-00|
S003-2|
RC102-3
4895
MRBA31-2
AVI_17|
TV00P003
-1|RD|
LBJ|
TS001RAN|-|-|
TUS_17|
161|
RAN47TV00P001
RD17-1
-184|RA|
LBJ_17|
TS002-66|
TV00P031
RA27-6
-284|RP|

TS001-5|
LBJ||-|-|BTC_17|
RP1-5
FRR|
BTC|BTCKS002-26|
FCJ|-|-|
BTC_17|
FRR23-6
ODP-BTCFRT|
FCJ/02TS001-40|
BTC_17|
FRT4-10
FRR|
LBJ|
KS002-22|
FCLB|-|-|
GPBTC|
SKN_17|
FRR23-2
FCLB-01FCQ/|
TV00P011
FCQ/02
-613|RF|
GPLBJ|
TS002-92|
FVF/|
LBJ|
BTC_17|
RF20-2
FVF/02
RAN|-|-|
RK|TS004RAN110MSLBJ|RL|
141|RK45TS003-11|
1
RL22-1

PNIP
LFO][111
608100739
BANK
/Bp.Julpa/0
RAKYAT
856661463
INDONESI
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00739)/JL
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58100038/
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111605103
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103248tbc
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16051095]
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13644585
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68255660]
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11160510
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58tbc
ternet111
165274]As
209218][G
ing-Tidak
126737888
RIKEP 1
604100068
tinet/UNIV
ANGGUAN]
BisaKonek
5]GGNINE
gangguan
RIKEP 1
ERSITASRI
[DES](IND
si
TGAKBS
ippublik
AUKEPULA
DATIN
IHOME111
ON
UAN/30010
611100099
5909)/ANDRE
002966878
WSALIM
4koneksid
own

bantuan

31336/PAK
GALANG/0
813284324
34][GANG
GUAN][DE
[4700550SGL_17|
S]VPNIPA
31336/PAK
[4700031[4700550TV00FO01
SKN_17|
SURANSIJA
GALANG/0
16451/OPS
31336/PAK
-30|RAB|
Metro:Up|
TV00P006
SARAHARJ
813284324
ADVANTAG
GALANG/0
mohondi
TS008-22|
AKEPULAU
-235|RF|
34][GANG
EBATAM/0
813284324
bnatucek
ANRIAUCI
RAB93-2
GUAN][DE
877828677
TS007-18|
34][GANG
disisiDSLA
D1409788
S]VPNIPA
76][GANG
RF72-8
GUAN][DE
Mrekan,tri
SID47005
SURANSIJA
GUAN]VPN
S]VPNIPA
ms
50-31336
SARAHARJ
IPBANKIN
SURANSIJA
AKEPULAU
TERNASIO
SARAHARJ
ANRIAUCI
NALINDON
AKEPULAU
D1409788
ESIAJL.DU
ANRIAUCI
SID47005
YUNGSEID1409788
50-31336
JODOHCID
SID47005
1421765S
50-31336
IDTENOSS
470003116451

DATIN
RIKEP 2
FTTH
DATIN
DATIN
DATIN
DATIN

TGL
OPEN
03-112016
24-1009:12:17
2016
01-1112:23:59
2016
04-1108:54:45
2016
07-1114:19:39
2016
07-1113:23:34
2016
07-1113:29:39
2016
08-1114:17:54
2016
08-1108:41:08
2016
08-1109:05:45
2016
08-1109:31:43
2016
08-1109:41:12
2016
08-1109:46:11
2016
08-1108-1110:26:39
2016
08-112016
11:18:27
2016
08-1111:34:23
13:26:02
2016
08-1113:50:31
2016
08-1112:40:58
2016
08-1112:37:18
2016
08-1112:41:58
2016
08-1114:05:45
2016
08-1113:42:21
2016
13:45:53

TGL
ORDER

3
4
4
4
7
7
7
8
8
8
8
8
8
8
8
8
8
8
8
8
8
8
8

INCIDENT
IN9822385
IN9517874
IN9779528
IN9910488
IN9985288
IN9985641
IN9988757
IN1000750
6
IN1000920
6
IN1001112
0
IN1001182
7
IN1001218
6
IN1001482
3
IN1001801
IN1001897
0
IN1002470
4
7
IN1002606
3
IN1002255
6
IN1002235
1
IN1002259
1
IN1002688
2
IN1002563
5
IN1002578
1

SERVICE
NO
111651109
023
111605103
248
111658100
038
111601136
972
111605148
073
111605109
840
111604100
068
111605102
059
111656105
644
111605104
221
111659100
096
111659100
190
470279305011
111608103
111605101
400
111605148
089
096
111627101
175
111641106
666
111651109
852
111601135
440
111614100
517
4700031470003777708
000574531
8

SERVICE
ID
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
MM_IPVPN
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
MM_TRANS
_ACCESS
MM_IPVPN

STO
TPI
LBJ
TUB
BTC
LBJ
LBJ
BUM
LBJ
KMS
LBJ
DBS
DBS
NGS
SKN
LBJ
LBJ
KAI
TBK
TPI
BTC
PNI
LBJ
SLU

HD

DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

TEKNISI/S
PV
KISWANTO
MAINTENA
NCE
GUNAWAN
TPI
ANDRE
HILMY
GHOZY
HILMY
GHOZY
JONI
HILMY
GHOZY
GUNAWAN
TPI
GUNAWAN
AJI
AJI
TAUFIQ
EVANDER
HILMY
GHOZY
JONI
FITRAH
FALFO
TAHIR
KISWANTO
BOB
ANDRE
GUNAWAN
PEBRI

MYI

Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

STATUS
(CLOSE/A
KTIF)
AKTIV
KENDALA
AKTIV
KENDALA
AKTIV
AKTIV
KENDALA
AKTIV
AKTIV
AKTIV
AKTIV
AKTIV
PENDING
AKTIV
AKTIV
AKTIV
PENDING
AKTIV
AKTIV
AKTIV
AKTIV
PENDING
PENDING

TGL
CLOSE

NTE
KET
ORDER KE
NTE LAMA BAR
CLOSE
(1,2,3)
Ganti
dc
U

50m

ODP LOS
IP TIDAK
LURUS

Akan
progres
kembali
bersama
tekdung
kelokasi
MANJA
JAM 09:00

BL C
JL SULTAN
[11165110
BALOI
MANSYUR
[GAMAS]P
9023/HENG
JL
RAYA
LINK
RIMERPUT
DINAS
PENDIDIKAN
SYAH
KEL
KI/0812706
LBJ_17|
[GUNAWAN
PELANGGAN
ALAMAT
DATEK
SUMMARY LOKER
bantuan
TAMANSA
BATU
STATUS 16111]TID
USAKIBAT
PROVINSI
DOMPAK
GPTPI|FA/|
TPI][1116
TV00P033
RI
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FTTH
BL
B2 BL
BATAM
5
FLYOVER[
AKBSKON
58100038/
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TANJUNG
FA/02
D KOM TV00P009
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MAINTENA
[11160113
TANJUNG
2 FIRST
111605103
Dicky
KEL
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SATLANTA
[11160514
SEKSI SMP
PINANG
NCE
6972/pakj
NAGOYA
RAY|
[11160510
PERUM
SAT LANTAS
POLRES PANGKAL
UBAN
-53|RC|
CITY 33
248/umi/08
UPOWER
SPOLRES
RIKEP 2
8073/BUA
JASON
QQ
KOH
RIAU
esen/0812
9840/ibua
SQUARE
TS003-36|
BALOI
BINTAN
UTARA
127027717
KOMPLEK
KEL
MERAH
AN
PETAI 2005CS06
BINTAN/08
NIS/07784
68255660]
FTTH
BROTHERS
BTC||-|-|34574
mel/08137
BLKEL
E17 -53|RC5690
RAY34-6
[11160410
TOTAL
TANJUNG
8]111605
BINTANG
TELUK
137288417
BATAM
55923]Int
INET1116
22855300]
[GUNAWAN
INDONESIA
FTTH
PASAR
HOTEL LEON INN
SUNGAI
0068/kristi
103248tbc
[AJI][1116
BL
KELB
UBAN
3
INDUST
TERING
4]INETTB
ernet1116
RIAU
01136972
WIWIT ARI
11160510
][1116051
an/085265
NAGOYA
JODOH
59100096/
FTTH
PERMATA
PANGKAL
RIAU6B
[GUNAWAN
C
PARK
05148073
BATAM
29436
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9840Tidak
02059/bui
WIBISONO
[AJI]
BL
F
457878]in
[GUNAWAN
Bp.Anggi/0
BARU
7
BATAM
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AN
PETAI
29152
Tidakbisa RIKEP 1
PRECINDO ABADI KHARISMA
KEL
BATU
RIAU
BisaBrows
da/081364
[11165910
ternet111
TPI][1116
BATAM
852742237
[4702793BINTANG NAGOYA
KEL
RIAU
04221/BU
koneksi
BL
B
14
BATAM
MERAH
ing-Tidak
143333]in
FTTH
JL
0190/Bp.A
604100068
56105644/
78][GANG
EXECUTIV
05011/ONA
ANI/08127
VALASINDO
LUBUK
34163
KEL
KOTA
RIAU
BisaKonek
BATAM
ternet111
PAHLAWA
nggi/08527
gangguan
ADI/08126
RIKEP
2
UD JURIESKY FAIR BAJA
GUAN][DG
/08216776
E PIRING
CENTRE
0632088]I
KOTA
BUKIT
34163
si
605102059
RIAU
4223778]
ippublik
N
KEL
184068]in
S](INDIHO RIKEP 1
1665][DES
NET11160
PLS EXPRESS
7 KEL
[11160810
BATAM
KABUNG
TANJUNG
TidakBisa
[GANGGUA
29436
et111656
DABO
ME111659
]
BL
C
5104221Ti
3400/busis
BALOI
RIKEP 2
PDAM TIRTA JANGGI KEL
RIAU
Koneksi
DABO
PINANG
KOMPLEK
N][DES](I
105644tbc
100096)/
[GANGGUA
JLBATAM
SUTAMI
DABO
dakBisaBr
ka/07784
BATAM
[11162710
29436
[11160514
NDIHOME
RIKEP 2
PLN
DABO
RIAU
MDF
PDAMTIRT
BL
A1
N]
KEL
SINGKEP
owsing-Ti
LUCKY
6634][GA
1175/BPD
[11160510
RIAU
8096/BPE
111659100
LBJ_17|
SINGKEP
34574
NAGOYA
AJANGGI/
LIONAIRLINESPT
[ADSLOFF]
DATIN
RUKO
dakBisaKo
SUNGAI
RIAU
JL
TELUK
NGGUAN][
PLAZA
7 SKN_17|
AVID/0778
1089/RIKO/
29436
DI/085272
190)/PL
ASURANSI JASA
TV00P004
JLPAHLAW
RIAU
[11165110
Gedung
VPNIPLION
HILL
MALL
LBJ_17|
neksi
CITRA
DES](INDI
RIKEP 2
HARAPAN
29171
UMA
7100776][
KEL2/2 TV00DCLA
082169228
595878]IN
N/BUKITK
RAHARJA
ANKELDA
FTTH
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MAS
BANDA
BARU PEMPROV
-207|RE|
AIRBAND
29171
TEGUH
METTA
KEL
FRBG|
HOME111
NUSA
GANGGUA RIKEP 1
BATAM
-29|
708]1116
KEL
LUBUK
[4700037ETTBC/11
[11164110
ABUNGKEL
[4700031BODABOS
ka/082169
ARAHANG
TS007-58|
KEPRI
INTERNUSA
KAMPUNG
S005-191|
608103400
CITRA
NUSA KABIL, BAJA
NIAGA
9- GPKAI|FE/|
N][DES]
05101089
RIAU
TELUK
000574531
160514809
KOTA
6666/LINA/
DABODAB
77708/OPS
GD
KEPRI
INGKEPRIA
FTTH
967616][
NADIMCID
BL
D
TBK|
RE96-8
/ASURANSI
DOMPAK
PELITA
FRBG70-1
[INDIHOME
tbc
JO
11
KEL
FE/51
8/PakHeri/
29421
6/TEGUH
UMA
085363805
OSINGKEP
BATAM
ADVANTAG
U/TBC
GANGGUA
1435924SI
MALL
GF
KOMP
INDO A YANI /PU
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[11160113
JASARAHA
KEMENTRIAN
U/ TANJUNG
TP
PIP2B MRAT|-|-|
GPTPI|
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BATAM
[11161410
08127655
KABIL
METTAINT
459]intern
RIAU/TBC
EBATAM/0
RIAU
N][DGS][I
D4702793
NO
10
MSBTC|
5440/bpru
RJA/TBC
INDUSTRI
MRAT2501175/KA
FTTH
PERUMAHAN
KEL
FVA/|
RIAU
0517/pakh
9800][GA
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ettidakbis
BATAM
877828677
BALAI
29436
NDIHOME]
-05011
KEPRI MALL
U/
BYZA
KEL
BALOI
MRBE|
sman/0852
PANBIL
BILINDON
endra/081
NGGUAN]U
RAKYAT
DOMPAK
FVA/02
29436
akoneksi
RIKEP 1
RIAU
76][GANG
111651109
KARIMUN
65498282]
CAFE
PERMAI
S002-31|
USAESTAT
PLAZA
277867380
PDOWN[D
TANJUNG
mohonban
GUAN]TRA
34163
852/DINA RIKEP 1
BPR DANA MAKMUR BATAM
PNI||-|-|RIAU
11160113
E
MRBE24-1
]Internet1
ES]
PANBIL tuanrekan
BANKINTERNASIONAL PINANG
NSCBANKI
SPUPROVI
29661
5440tbc
DATIN
RIAU
116141005
[TOP20]VP
KEL
MUKA konfirmasi
INDONESIA
NTERNASI
RIAU
NSIKEPRI/
17tidakbi
BANKMANDIRI
updateinfo
NIPBANK
DATIN
29436
KUNING
kepic
ONALINDO
TBC
34574
sakoneksi
MANDIRIR
NESIAJOD
BATAM
UKOFANIN
OHCENTE
RIAU
DOBLOKA
RCID1074
NO.143777SID4
15BATAM
700031SID47000
77708
37000574531
8

TGL
OPEN
03-112016
24-1009:12:17
2016
01-1112:23:59
2016
04-1108:54:45
2016
07-1114:19:39
2016
07-1113:23:34
2016
08-1113:29:39
2016
08-1108:41:08
2016
08-1109:05:45
2016
08-1109:31:43
2016
08-1109:41:12
2016
08-1109:46:11
2016
08-1110:26:39
2016
08-1111:18:27
2016
08-1111:34:23
2016
08-1113:26:02
2016
08-1113:50:31
2016
08-1112:40:58
2016
08-1112:37:18
2016
08-1112:41:58
2016
08-1114:05:45
2016
08-1113:42:21
2016
08-1111:16:46
2016
08-1113:40:12
2016
08-1114:05:22
2016
08-1114:24:42
2016
08-1114:53:39
2016
08-1114:55:31
2016
08-1115:11:57
2016
08-1115:50:13
2016
08-1117:10:52
2016
08-1117:15:11
2016
08-1120:31:49
2016
09-1122:05:23
2016
09-1108:13:08
2016
09-1108:20:49
2016
09-1108:31:26
2016
09-1108:38:43
2016
09-1108:45:35
2016
09-1108:52:10
2016
09-1108:55:03
2016
09-1108:55:33
2016
09-1109:01:39
2016
09-1109:20:22
2016

09-1109:02:25
2016
09-1109:05:37
2016
09-1110:15:53
2016
09:38:35

TGL
ORDER

3
4
4
4
7
7
8
8
8
8
8
8
8
8
8
8
8
8
8
8
8
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9

INCIDENT
IN9822385
IN9517874
IN9779528
IN9910488
IN9985288
IN9985641
IN1000750
6
IN1000920
6
IN1001112
0
IN1001182
7
IN1001218
6
IN1001482
3
IN1001801
0
IN1001897
4
IN1002470
7
IN1002606
3
IN1002255
6
IN1002235
1
IN1002259
1
IN1002688
2
IN1002563
5
IN1001790
8
IN1002551
9
IN1002684
7
IN1002795
7
IN1002970
9
IN1002985
6
IN1003089
2
IN1003298
8
IN1003629
3
IN1003645
3
IN1004045
1
IN1004161
2
IN1004478
4
IN1004514
7
IN1004570
4
IN1004612
6
IN1004655
9
IN1004701
8
IN1004722
1
IN1004724
8
IN1004765
7
IN1004894
8
IN100477

07

IN1004792
IN1005314
1
6
IN1005033
9

SERVICE NO
111651109023
111605103248
111658100038
111601136972
111605148073
111605109840
111605102059
111656105644
111605104221
111659100096
111659100190
4702793-05011
111608103400
111605101089
111605148096
111627101175
111641106666
111651109852
111601135440
111614100517
4700031-77708
111601119569
47009910021349398
111605143079
111605143595
111665100490
111656105953
111605141860
111605101849
111602104386
111605154470
47000320020395012
111656105619
111605101101
111604100770
111605151740
111605106379
111633100125
111641100056
111611100009
47006990023628862
111627100490
111605143257

4709074-96174
4708918-29929
111605105451
111605120236

SERVICE
ID
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
MM_IPVPN
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
MM_TRANS
_ACCESS
INTERNET
MM_IPVPN
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
MM_IPVPN
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
MM_IPVPN
INTERNET

INTERNET
MM_IPVPN
MM_IPVPN
INTERNET
INTERNET

STO
TPI
LBJ
TUB
BTC
LBJ
LBJ
LBJ
KMS
LBJ
DBS
DBS
NGS
SKN
LBJ
LBJ
KAI
TBK
TPI
BTC
PNI
LBJ
BTC
LBJ
LBJ
LBJ
TPI
KMS
LBJ
LBJ
AVI
LBJ
AVI
KMS
LBJ
BUM
LBJ
LBJ
LBJ
TBK
TUS
BTC
KAI
LBJ

LBJ
LBJ
LBJ
LBJ

HD

DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

04-112016
09-1115:35:02
2016
09-1109:27:08
2016
09-1109:29:36
2016
09-1109:32:18
2016
09-1110:13:53
2016
09-1110:43:59
2016
09-1109:32:35
2016
09-1109:41:39
2016
09-1110:04:11
2016
09-1110:15:56
2016
09-1111:54:01
2016
09-1113:52:36
2016
08-1114:04:25
2016
09-1108:43:04
2016
09-1113:49:34
2016
09-1114:01:06
2016
09-1114:27:04
2016
09-1114:34:29
2016
09-1114:17:10
2016
09-1114:38:05
2016
09-1114:52:34
2016
09-1114:56:41
2016
09-1115:02:24
2016
09-1115:04:34
2016
09-1115:09:44
2016
09-1115:30:35
2016
09-1115:23:35
2016
09-1115:33:26
2016
15:45:23

9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9
9

IN9914064
111655100168
INTERNET
IN1004943
111605103358
INTERNET
0
IN1004962
111665100430
INTERNET
3
IN1004980
111641107223
INTERNET
9
IN1005300
111605100787
INTERNET
2
IN1005522
111641102195
INTERNET
2
IN1004983
4701170MM_IPVPN
6
0020879498
IN1005055
4702222MM_IPVPN
7
0025498421
IN1005224
DEFAULT_NN_NAS_D
MM_ASTIN
5
BS_MM_ASTINET
ET
IN1005315
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111654100423
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111611100285
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111605111746
INTERNET
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111611100018
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111605101085
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IN1007026
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111611100290
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INTERNET
8

RAI
LBJ
TPI
TBK
LBJ
TBK
TPI
LBJ
LBJ
SKN
LBJ
LBJ
LBJ
TPI
TPI
SKN
BTC
LBJ
TUS
BUM
LBJ
KMS
TUS
LBJ
TUS
LBJ
BTC
TUS
KMS

DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

TEKNISI/S
PV
KISWANTO
MAINTENA
NCE
GUNAWAN
TPI
ANDRE
HILMY
GHOZY
HILMY
GHOZY
HILMY
GHOZY
GUNAWAN
TPI
GUNAWAN
AJI
AJI
TAUFIQ
FITRAH
FALFO
HILMY
GHOZY
GUNAWAN
FITRAH
FALFO
TAHIR
KISWANTO
BOB
ANDRE
JONI
FITRAH
FALFO
GUNAWAN
TPI
GUNAWAN
SHIFA
GUNAWAN
TPI
GUNAWAN
TPI
GUNAWAN
HD
PEBRI
HD
PEBRI
GUNAWAN
TPI
GUNAWAN
JONI
HD
GUNAWAN
GUNAWAN
TAHIR
YANTO
RENDY
TAUFIQ

HD
GUNAWAN
GUNAWAN
BOB
HD

MYI

Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

STATUS
CLOSE
KENDALA
AKTIV
CLOSE
CLOSE
CLOSE
CLOSE
AKTIV
CLOSE
CLOSE
AKTIV
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
KENDALA
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
KENDALA
AKTIV
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
AKTIV
CLOSE
CLOSE
CLOSE
PENDING
CLOSE

CLOSE
CLOSE
CLOSE
CLOSE

TGL
CLOSE

KET
ORDER KE
NTE LAMA NTE BARU
CLOSE
(1,2,3)
Ganti dc

50m
Perbaikan
odp dc
ganti
tarik
50m
Tarik
ulang
ulang,
100m
pindah
change
odp
Info
AM
PELURUSA
port
plnggan
N
PAKET
dslam,
nunggu
settul
konfrim
ikg
rusak
modem
untuk
sudah
Confiq
migrasi..
confir
ulangke
sambung
sudah
cust
buat
ulang
konfrim
minta di
ke zaki
bantu
layann
Ganti
stb
oleh
normal,
teknisi
masalah
gedung
di
kabel
plgn
Setting
bnyak
ulang
knak gigit
Confiq
ticusulang
call cp pak endro layanan sudah normal

call lay oke terkait MSAN down

set ip di pc
LAYANAN NORMAL KONFIRMASI NOMOR TIDA
Cek lokasi layanan sudah ok
LAYANAN NORMAL KONFIRMASI CO RNA,RN
ceklok lay oke terkait MSAN down
LAYANAN NORMAL KONFIRMASI CO RNA,RN
terkait
ganti dw 150 meter
deslam
LAYANAN NORMAL KONFIRMASI CO RNA,RN
error
LAYANAN NORMAL KONFIRMASI CO RNA,RN
Konfirm
cust
setul
modem
layanan
sudah ok
Kendala belum dikunjungi dan jam 4 staff s
KONFIRMASI
CP LAYANAN NORMAL . ACC CL
restart
omset
perangkat
restart
skunder
dslam
perangkat
dan
dslam
setting
CALL
CP
ulang
OKE
modem

GUNAWAN
TPI
BOB
GUNAWAN
TPI
TAHIR
BOB
TAHIR
GUNAWAN
TPI
JONI
JONI
EVANDER
DICKY
BOB
BOB
GUNAWAN
TPI
GUNAWAN
TPI
EVANDER
FITRAH
FALFO
BOB
YANTO
JONI
JONI
KISWANTO
YANTO
HILMY
GHOZY
YANTO
BOB
SHIFA
YANTO
KISWANTO

Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

AKTIV
CLOSE
AKTIV
AKTIV
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
AKTIV
CLOSE
AKTIV
PENDING
AKTIV
AKTIV
CLOSE
CLOSE
AKTIV
CLOSE
CLOSE
PENDING
PENDING
CLOSE
PENDING
CLOSE
CLOSE
CLOSE
CLOSE
PENDING

konfm bu
imel
layann
sudah ok
konfm bu
imel
layann
setul
sudah
ok
modem

Setting modem bridge

MINTA DI KUNJUNGI ESOK
terkait
deslam
error
ceklok jaringan ok . Perangkat komputer
Konfirm
Ganti
cust nama wifi
layanan
sudah ok
terkait
tone di ktb bersi.. ikg bermasalah.. snr tur
deslam
error
Konfirm
terkait
sudah
cust ok konfirm pelanggan layanan sudah
deslam
layanan
error
sudah ok
Konfirm
wifi
custsudah ok
Reset
ont. Setul ont
layanan
sudah ok

BL C
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14:09:29
10-112016
15:03:03

10
10
10
10
10
10

IN9985288
IN1009663
0
IN1010387
9
IN1010365
3
IN1010390
4
IN1010663
4

111605148
INTERNET
LBJ
073
111603100
INTERNET
DGS
000
111651107
INTERNET
TPI
902
4700037MM_IPVPN
SKN
470926491825
MM_METRO
002332537
TPI
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2
111605143
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436

DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

HILMY
GHOZY
EVANDER
GUNAWAN
TPI
WINDO
RENDY

SHIFA

MYI

Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

TGL
KET
ORDER KE
PELANGG
STATUS
NTE LAMA NTE BARU
CLOSE
CLOSE
(1,2,3)
AN
SAT
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Dicky
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UD
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AKTIV
Ganti
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AD
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CLOSE
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changepo
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AN
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CLOSE
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BINTAN
MODEM
ECP05125 53343
GROUP
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CLOSE
roset
dan
CELCON
DWI
indoor
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dw
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AKTIV
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KUNDUR
kabel LAN
CLOSE
konfm
plgn layann sudah normal
FARMA
PELAYARA
AKTIV
revisi dp
NBUPATI
CUACA
AKTIV
EKA
BINTAN
CLOSE
pandu plgann layann sudah normal
SURYA
KIMTOP
MANDIRI
PENDING
TEKNIK
MILLENIU
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M
PENATA
tarik
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FUTURES
CLOSE
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port
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CO
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MA
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CLOSE
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50
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MADDRAS
N
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CLOSE
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ganti
AH
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G
CLOSE
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TSANAWIY
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nada
SAN
bpak
modem di
AHTAH
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SENTOSA
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ROUP
CLOSE
MMYSEGM
ENTDES

Y
Y
Y
Y
Y
Y

PENDING
CLOSE
PENDING
CLOSE
CLOSE
CLOSE

TELEVISI
TRANSFO
HOTEL
RMASI
LEON
INN
Setting modem dan perangkat pelanggan INDONESI
A
AL
pending besok jam 3
BANKMAN
(TRANSTV
INDONESIA
PT.REKSO
DIRI
)
COMNETS
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00739CID14323
AMAPROP
000610126
738SID47
ERTAPANBI
0[UPCRE
03031LPanbilInd
MARTADINA
03435
ustrialEsta
TA-KANWI
teBlok.B1,

BL D KOM
BL
A KOM
NAGOYA
HARBOUR
SQUARE
PALAPA LBJ_17|
JL CIPTADI
VIEW
90
KEL TV00P014
2KEL
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IND.PARK
SUNGAI TV00P003
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TPI_17|
1PINGGIR
KEL
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RB13-3
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TS002-79|
BATAM
GPLBJ|
34163
29421
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RC18-9
RIAU
FVN/|
RIAU
34163
FVN/03
29111

[11160310
[GUNAWAN
0000/BpH
][1116051
endra/0812
[470926448073/BU
77698883]
[4700037002332537
ANIS/0778
[GANGGU
91825/Ibu
2/PakAnto
455923]In
FTTH
[11165110
AN][DES][
Tika/0811
081276102
ternet111
7902/bpka
INDIHOME
RIKEP
2
696693][G
341/08127
605148073
l/08597757
111603100
ANGGUAN] RIKEP 2
6102341][
Tidakbisa
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[DES]
GANGGUA
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koneksi
net111651
VISITRANS
[TOP20]VP
N][DES][E
107902tbc
DATIN
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NIPBANK
MAIL]MET
NDONESIA
MANDIRITI
[11160514
ROP2PIND FTTH
(TRANSTV)
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3436/PAK
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00037DENI/0813
MNETSPLU
91825
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SSID470
internet1
9264116051434
002332537
36Petugas
2
DimintaD
atang

TGL OPEN
10-11-2016
17:08:34

TGL
ORDER

11

SERVICE SERVICE
INCIDENT
NO
ID
111601136
IN1011212
INTERNET
485
1

STO
BTC

HD

DESTRI

TEKNISI/S
PV
BOB

MYI

STATUS
CLOSE

TGL
CLOSE

KET
CLOSE

ORDER KE
NTE LAMA NTE BARU
(1,2,3)

change port, tes di panel telkom ok, masalah

GD KEPRI
MALL
PELANGG UGROUND
ALAMAT
DATEK
AN
BARESTO
LT 2 KEL
BTC||-|-|CAFE
BALOI
PERMAI
BATAM
RIAU

LINK
STATUS

[11160113
6485/ibuni
a/0778749
0030][GA
SUMMARY
NGGUAN][
DES](INDI
HOME)11
160113648
5/BAREST
OCAFE/la
mbat

LOKER
RIKEP 1

bantuan

TGL OPEN
11-11-2016 14:25:09
11-11-2016 14:44:12
11-11-2016 11:23:38
11-11-2016 17:30:18
11-11-2016 17:03:13
11-11-2016 17:40:52
11-11-2016 18:33:24
12-11-2016 08:21:58
12-11-2016 08:25:27
12-11-2016 11:13:14
12-11-2016 11:29:12

12-11-2016
15:53:30
12-11-2016
15:53:30

TGL
ORDER

12
12
11
12
12
12
12
12
12
12
12
12
12

INCIDENT
IN1014012
9
IN1014115
3
IN1013203
7
IN1014853
2
IN1014760
6
IN1014882
7
IN1014998
2
IN1015568
9
IN1015580
5
IN1016293
9
IN1016364
7
IN1017193
6
IN1016241
7

SERVICE
NO
111615110
171
111601108
118
077848048
97
077847050
2
111601119
525
077847032
2
111601105
061
077848020
18
111601131
843
111601137
720
111601107
825
BTMPNI00

014
BTMPNI00
013

SERVICE
ID
INTERNET
INTERNET
VOICE
VOICE
INTERNET
VOICE
INTERNET
VOICE
INTERNET
INTERNET
INTERNET

STO
BTC
BTC
BTC
BTC
BTC
BTC
BTC
BTC
BTC
BTC
BTC

wifi id
wifi id

BTC
BTC

HD
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

TEKNISI/S
PV
SHIFA

MYI

HD
DICKY
TAUFIQ
SHIFA
HILMY
GHOZY
DICKY
SHIFA
HILMY
GHOZY
BOB
DICKY

IKHSAN
IKHSAN

Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

STATUS
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
AKTIF
CLOSE
CLOSE
AKTIF
CLOSE
AKTIF
CLOSE
CLOSE

TGL
CLOSE

Telp
KET
ORDER KE
normal,
NTE LAMA NTE BARU
CALL
CP
CLOSE
(1,2,3)
dan tdak
SUDAH
ada no
NORMAL
inet
di no
Tarik
telp..
ulang
5m
kondisi
Pasang
dalam
Sa
stb
baru
gedung
Sambung
setting
untk di
ulang
odp
breadtalk
drop
layann
masih
core..mbu
sudah
renovasi..
ng
ulang
normal
drop
konfm
core..bu
juni

TRITUNAS KAWASAN
BANGUN TUNAS 2
PELANGG
KOMPLEK
PERKASA TYPE
H 1- BTC|BTCJL
ENGKU
ALAMAT
DATEK
AN
TERMINAL
U/
H
KEL
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dinet

LOKER

FTTH
HD

FTTH
RIKEP 1

FTTH
FTTH
FTTH
FTTH
FTTH
RIKEP 1

FTTH
WIFI ID
WIFI ID

bantuan

TGL OPEN
14-11-2016
07:32:34
13-11-2016
19:14:13
13-11-2016
16:56:45
08-11-2016
14:53:39
08-11-2016
08:43:04
09-11-2016

TGL
ORDER

INCIDENT

14

IN10192763

14

IN10189514

14

IN10187755

IN10029709

IN10007637

14:56:41
08-11-2016
12:37:18
11-11-2016

IN10069082

11

IN10022351

09:26:09
11-11-2016
09:27:29
11-11-2016

11

IN10124279

11

IN10124371

11

IN10132067

12

IN10147104

12

IN10148102

12

IN10160005

12

IN10166964

14

IN10046559

14

IN10141153

14

IN10145320

14

IN10196100

14

IN10199705

14

IN10151535

14

IN10196336

14

IN10132585

14

IN10148448

14

IN10169588

14

IN10198662

14

IN10199845

14

IN10201323

14

IN10155805

14

IN10203914

14

IN10207946

14

IN10215296
IN10214413
IN10203339
IN10213976
IN10215984
IN10219058
IN10196981
IN10070998
IN10163647
IN10218684
IN10222547
IN10222892
IN10217684

11:24:18
11-11-2016
16:50:27
11-11-2016
17:16:40
12-11-2016
10:06:15
12-11-2016
13:06:10
09-11-2016
08:45:35
11-11-2016
14:44:12
11-11-2016
16:07:03
14-11-2016
08:45:54
14-11-2016
09:29:58
11-11-2016
20:02:42
14-11-2016
08:49:03
11-11-2016
11:34:38
11-11-2016
17:27:07
12-11-2016
14:39:10
14-11-2016
09:17:41
14-11-2016
09:31:49
14-11-2016
09:50:11
12-11-2016
08:25:27
14-11-2016
10:21:00
14-11-2016

14-1111:09:59

2016
14-1113:06:48
2016
14-1112:50:01
2016
14-1110:14:23
2016
14-1112:42:38
2016
14-1113:18:47
2016
14-1114:09:45
2016
09-1108:57:23
2016
12-1115:45:23
2016
14-1111:29:12
2016
14-1114:03:39
2016
14-1115:07:29
2016
IN1021768
15:13:32
4

14
14
14
14
14
14
14
14
14
14
14
14

SERVICE SERVICE
NO
ID
1116011007

STO

HD

86
1116151010
83
1116121001

INTERNET

BTC

DESTRI

INTERNET

NGS

DESTRI

INTERNET

CDN

DESTRI

INTERNET

TPI

DESTRI

INTERNET

TPI

DESTRI

IPTV

KMS

DESTRI

INTERNET

TPI

DESTRI

INTERNET

TPI

DESTRI

INTERNET

TPI

DESTRI

INTERNET

TPI

DESTRI

INTERNET

AVI

DESTRI

INTERNET

SGL

DESTRI

INTERNET

TPI

DESTRI

INTERNET

LBJ

DESTRI

INTERNET

LBJ

DESTRI

INTERNET

BTC

DESTRI

INTERNET

LBJ

DESTRI

INTERNET

SKN

DESTRI

INTERNET

LBJ

DESTRI

43
1116651004
90
1116511000
02
1116541004
23
1116511098
52
1116511063
53
1116651002
33
1116511021
30
1116021039
30
1116071191
96
1116511064
85
1116051051
29
1116331001
25
1116011081
18
1116051561
00
1116081014
23
1116051000
30
1116811003
05
1116151006
79
1116811002
80
1116131001
21
1116041401
56
1116051635
63
1116011181
42
1116011003
17
1116011318
43
1116101000
29
1116051014
99
111605154

422
111605106
4702222692
002845946
47022221
002771272
47022227
002839394
111651100
2
219
111605143
595
111654100
154
111601107
825
111601108
900
111601100
4700059547
002878057
TGUTGB00
5
020

IPTV

LBJ

DESTRI

INTERNET

NGS

DESTRI

INTERNET

LBJ

DESTRI

INTERNET

SGL

DESTRI

INTERNET

BUM

DESTRI

INTERNET

LBJ

DESTRI

INTERNET

BTC

DESTRI

INTERNET

BTC

DESTRI

INTERNET

BTC

DESTRI

INTERNET

TJU

DESTRI

INTERNET

LBJ

DESTRI

INTERNET
INTERNET
MM_IPVPN
MM_IPVPN
MM_IPVPN
INTERNET
INTERNET
INTERNET
INTERNET
IPTV
INTERNET
MM_IPVPN
WIFI ID

LBJ
LBJ
SKN
LBJ
AVI
TPI
LBJ
KMS
BTC
BTC
BTC
LBJ
TUB

DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

TEKNISI/S
PV

MYI

IRWAN

STATUS
CLOSE

TGL
CLOSE
14

TAUFIQ

CLOSE

14

TAUFIQ
GUNAWAN
TPI
GUNAWAN

CLOSE

14

PENDING

CLOSE

CLOSE

PENDING

PENDING

AKTIF

CLOSE

AKTIF

TPI
KISWANTO
KISWANTO
GUNAWAN
TPI
GUNAWAN
TPI
GUNAWAN
TPI
PEBRI
PEBRI
GUNAWAN
TPI
HD

AKTIF

CLOSE

PENDING

GUNAWAN

PENDING

ANDRE

CLOSE

RENDY

CLOSE

EVANDER

PENDING

GUNAWAN

PENDING

HD

CLOSE

TAUFIQ
FITRAH
FALFO
PEBRI

CLOSE

PENDING

CLOSE

JONI

CLOSE

RENDY
FITRAH
FALFO
HD

CLOSE

CLOSE

CLOSE

ANDRE

CLOSE

PEBRI

CLOSE

GUNAWAN

CLOSE

GUNAWAN
HD
DORI
SHIFA
GUNAWAN

CLOSE

PENDING

CLOSE

CLOSE

CLOSE

CLOSE

CLOSE

PENDING

PENDING

PENDING

PENDING

CLOSE

CLOSE

CLOSE

GUNAWAN
TPI
FITRAH

FALFO
KISWANTO
ANDRE
ANDRE
HD
WINDO
IKHSAN FT
DICKYFT
IKHSAN
DICKY

KET
CLOSE
GANTI
MODM

ganti dw
10m
CONFG

terkait ikg,

ORDER
sudah KE NTE LAMA NTE BARU
Plnggan
(1,2,3)
konfrim
sudah gnti
ketekdung
kabel
agar
adaptor
membenahk
modem
an ikg ke
sendiri..
inet
plnggan..
normal
konfrim
mbak lani

revisi dw

tess call oke

pending
restar
besokont
,
kantor nya
sudah tutup
jam 4
LAYANAN

Settol
modem dan
pembenaha
Seting
n di ikg
ganti
dw
Colokan
router
bandara
100
meter..
spiral ke
dw
rusak..
modem
dan
seting
longgar
ulangont
setting
modem
Ganti
lan
teriset..
20m
TESS CALL
OKE
settul
perangkat
pelanggan
srtting
wif
by pebri
OKE

agi prlanggan minta bantu pindah jaringgan.

call cp lay ok
Setul all computer

JL ENGKU
TERMINAL
PUTERI
#
BANDARA
PELANGG TELKOMSEL
ALAMAT
DATEK
HANG
AN
# KEL#
NADIM
TELKOMSEL BL
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TELUK
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CIPTA REYA CENDANA
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LR
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- KEL
TG
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SELARAS
BEAN
#
#
12B
#
KEL
BATAM
RIAU
MERDEKA
4
PINANG
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KRIDA
BATU
BESAR
BELIAN
#
#
29421
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SUKARNO
536.A
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TPI_17|
POLDA
KM42
DS
SEI
MRAK|S003PERKASA
#
BATAM
BATAM
RIAU
Gedung
HATTA
TANJUNG
TV00P007KEPRI
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72|MRAK28RIAU
#3
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35551
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DINAS
TATA BATAM
GPBTC|FCH/|
BAJA
KOTA
RA72-9
RIAU
BDN
LBJ
KEL
KOMPLEK
JL RRIAU TV00P001KOTA BATAM BATAM
FCH/10
29433
SKN_17|
BANK
BDN
NONGSA
PLAZA
100
SUPRAPTO
MANDIRI
221|RA|
29436
TV00P009KEL
LUBUK
BATAM
RIAU TS004-2|
BALOI
LBJ_17|
KARYA
KEL
SUNGAI
204|RQ|
BAJA
KOTA
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100 TV00P019CELCON
PAC
HARAPAN
RA31-2
PALEM
HIJAU
TOP
100 BATAM
TS003-84|
TERMINAL
KIMIA
KELRIAU
240|RAX|
BATAM
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SUKAJADI
7
LBJ|LBJSEJATI
RQ39-4
29436
BANDARA
NGS_17|
FARMA U/ PANGKALAN
TS004-45|
BL29421
BBALOI
KOM FCP|-|-|ODPKEL
BATAM
HANG
SV00P003RUMAH
PETAI
RAX65-5
BALOI
LBJ-FCP/79BLPERMAI
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AIRMARS
NADIM
KEL LBJ|LBJ-FJ|-|-|
503|RG|
DINAS
BATAM
RIAU
KUSUMA
BATAM
RIAU
FANINDO
4 SS001-44|
SRI
JAYA
SERVICES
BATU
BESAR
29436
BANK
INDAH
15 MSSGL|MRF|
ODP-LBJKELRIAU
ABADI
BATAM
RG5-4
PEMBANGU
KEL
BATU
FJ/04BAWAL
KEL
TANJUNG
S01-28|
29431
MC
NAN
SELICIN
BATU
UNCANG
MRF03-8
BL
F RUKO
DINAS
SUDIRMAN
DERMOTT
BUM||-|-|DAERAH
BATAM
RIAU
MERAH
RIAU
KOMPLEK
ROYAL
BTC_17|
PERHUBUNG
NO
3 KEL
INDONESIA BATAM
LBJ||-|-|RIAU
29421
KARA
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SINCOM
17 TV00P004AN UTAMA
KOTA BATAM
BALOI
BTC_17|
INDUSTRIAL
TOUR
AND BATAM
KEL
BALOI
1241|RM|
BATAM
RIAU TV00P007KOMPLEK
INDO
ML PARK
48
KEL
TRAVEL
PERMAI
TS004-9|
PELABUHAN
JL ENGKU
1846|RY|
RULI
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BALOI
BATAM
RIAU
RM51-9
FERRY
PUTRI
KEL
TS010-40|
KOMPLEK
BTC||-|-|FITRIAN
BL
I
PERMAI
29436
BL
H
MARINA
MARINA
KTR RY114-10
NONGSA
BENGKONG
LBJ_17|
ALIA
BATAM
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NAGOYA
MSTJU||-|LOVE
MARINA
KEL
RUKO
BATAM
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BENGKEL
10 TV00P006TEGUH
29436
MARCONI
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TANJUNG
9 KEL 223|RK|
SERAYA
KEL
METTA
LBJ|
LBJ_17|
MATORINDO
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KAMPUNG
BENGKONG
TS007-3|
MASRIAU
1
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FRBG|-|-|
BATAM
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BATAM TV00P026
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29421
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FRBG01NUSANTA
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29436 -206|RAZ|

BATAM
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JL RE
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29436
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KEL
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NUSANTA
LIM CIANG TERMINAL
MRA|
29433
PIRING
KEL
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KM.12 S005-52|
BANDARA
HUAT
GPLBJ|
TANJUNG
ORCHARD
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MARKAS
KEL
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MRA76-2
FM/|FM/64
JLPINANG
ENGKU BTC|BTCGPKMS|
SERAYA
SKUADRO
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CV MEDIA CLUSTER
NADIM FA/|FA/06
PUTERI
FCQ|-|-|
RIAU
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16 BTC|BTCBATAM
BALAI
BTC_17|
NKREASI
TNI AL GATE
TANJUNG
5-6
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ODP-BTC29123
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9 TV00P006
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RIAU
KARANTIN
PINANG
BANGSA KEL
BATU
PRATAMA
KEL
FCQ/26KEL
BALOI
ODP-BTC29433
A
-1360|
RIAU
BESAR
INDAH
TELUK
POSINDON
PERMAI
FW/27PERTANIA Jl.
RAC|
34574
BATAM
Indun
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ESIA(POSI
TELKOM
N
KELAS 1 BATAM
KS008-96|
RIAU
Suri
BATAM
NDO)
ACCESS
RIAU
BATAM
RAC110-6
Tanjung
RIAU
POINT
Uban
29421

LINK
STATUS

786/IBU
AISAH/0821
48502005]
[111615101
[GANGGUAN
083/IBU
[111665100
] [DES]
OBI/077847
490/Bp.Indr
(INDIHOME
9340]
SUMMARY
a/08318454
1116011007
[GANGGUAN
4022][GAN
/
[111612100
] 86)
[DES]
[GUNAWAN
GGUAN][DG
TELKOMSEL
143/bu
lani /
( INDIHOME
TPI][111651
S](INDIHOM
/ JL ENGKU
0811201668
)
100002/IBU
E11166510
PUTERI
3]
1116151010
[TAHIR][111
RUSNA/0811
0490)/POL
TELKOMSEL
[111654100
1116121001
83
/
CIPTA
651109852/
774323][G
DAKEPRI/
KEL
TELUK
423/bpknov
43
TBC
REYA
bpdika/082
ANGGUAN][
JLRAYATGU
TERING /
i/081372848
SELARAS
169967616]
DES](INDIH
BAN-TGPI
BATAM
400]IPTV11
TBCRIAU
[GANGGUA
OME111651
NANGKM42
[111651106
/ TBB
1654100423
N][DGS][IN
100002)PEL
DSSEIKECI
353/YON/08
TDKBISAL
[111602103
[111665100
DIHOME]11
AYARANCUA
[111651102
LTANJUNG
5272000694
OGIN
930/BPRAJ
233/YON/08
1651109852
CA
130/BAPAKS
UBANRIAU/
]INTERNET
A/08192709
5272000694
/DINASPU
UPRIYADI/0
TBC
LOSS
9035][GAN
]INTERNET
PROVINSIKE
8127784497
[111607119
GGUAN][DG
LOSS
[111651106
PRI/TBC
9]inet1116
196/butika/
S][INDIHOM
485/KARANT
51102130T
[111605105
0821699993
E]1116021
INA/081270
[ONCHECK
BC
[GUNAWAN]
129/ibuwidi
69]NET11
03930/PUS
78755]GAN
BYHD][111
[111633100
a/08576525
1607119196
KESMASPE
GGUANINET
601108118/
125/Bpiis/0
2670][DBS]
TBC
[111605156
MBANTU/p
TIDAKBSK
BuAnggi/08
8526424981
[111681100
internet111
100/BPSURY
utus-putus
ONEKSISM
2122728275
8][GANGGU
305/BPBER
605105129
A/07784579
SEKALI
][GANGGUA
AN][DES](I
NAT/081157
PetugasDim
86][GANG
[111608101
N][DGS](IN
NDIHOME11
22777][GA
intaDatang
GUAN]DES(
423/BPALF
DIHOME111
1633100125
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INDIHOME/
ONSO/0811
601108118)
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ESIPTV[IND
030/BPBUY
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/DINASTAT
IHOME]1116
UNG/081177
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rnet111608
AKOTABAT
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6006]int11
RIPUTUSPU
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679/BPJOKO
101423tbc
AM/TBC
MIAFARMA/j
1605100030
TUS.
681100280/
/081261190
[111613100
lpalemhija
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bpakfaisal/
07][DBS]IN
JONI-[1116
121/BANKP
unomer7
0813728080
TERNET111
04140156/B
EMBANGUN
BLARUKOT
81]internet
615100679
[111605163
UDONESIA/
ANDAERAH/
IBANRAYAL
1116811002
TBC4HARI
563/bpkput
0812750101
0852646590
[111601100
[111601118
ESTARIBATA
80tidakbisa
ra/08127723
02][GANGG
36]bpkarin
317/IbuNiki
142/INTIUT
MRIAU/IPTV
koneksi
0735]11160
UAN][DES][
tbc0778358
/077846836
AMATOURA
LIFETVTIDA
5163563Tid
INDIHOME1
1265
[ANDRE][11
2][GANGGU
NDTRAVEL/
KMUNCUL
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1160414015
1601131843
AN]DES(IND
0852644864
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sing-Tidak
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IHOME1116
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18142_INTE
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4422/IbuTi
029/bapakb
002845946
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]Internet11
NDOMLSEJ
RNETtbc
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777063][G
/08159135
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2P/3PMati
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811][GAN
2/BpYopi/0
Total
ES]VPNIP
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NWAR/082
DES(INDIH
GGUAN]
815913581
SUMBERAL
anggan-Pet
169030282
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[IMES]
1][GANGG
FARIATRIJA
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[TOP20]47
UAN][DES]
aDatang
YAKOMP.L

06692tdk
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TEGUHME
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UCKYPERM
bisakonek
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002845946
02222[11160514
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wi/082288
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2MM_IPVP
nda/08513
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191010805
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5/BPSUWI
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TidakBisa
ONEKSISE
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605143595
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Koneksi
RINGPUTU
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SPUTUSS
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ANPUSKOP
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[11160110
SID47022
1770770][
Sung
DH2MING
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koneksiL
081277612
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N][IMES]V
keVputusJl.IR
Indun
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360]TBC
7
PNIPPOSIN
Suri
putus
DOKPCLE
Tanjung
BENGKONG
Uban / AP
SID47000
DOWN 2 /
59TGUTGB00
002878057
020
5

LOKER
RIKEP 1
RIKEP 1
RIKEP 1
RIKEP 2
RIKEP 2
FTTH
FTTH
RIKEP 2
RIKEP 2
RIKEP 2
RIKEP 2
RIKEP 2
RIKEP 2
HD
RIKEP 1
FTTH
FTTH
RIKEP 2
RIKEP 1
HD
RIKEP 1
FTTH
RIKEP 2
RIKEP 1
FTTH
FTTH
HD
FTTH
RIKEP 2
RIKEP 1

RIKEP 1
HD
DATIN
DATIN
DATIN
RIKEP 2
FTTH
FTTH
FTTH
FTTH
HD
DATIN
WIFI ID

bantuan

TGL OPEN
16-11-2016
08:22:23
16-11-2016
11:39:35
16-11-2016
13:20:15

TGL
ORDER

16
16
16

INCIDENT
IN10278312
IN10292258
IN10297625

SERVICE
NO
111601100
786
111601128
610
111601134
376

SERVICE
ID

INTERNET
INTERNET
INTERNET

STO
BTC
BTC
BTC

HD

DESTRI
DESTRI
DESTRI

TEKNISI/SPV
IRWAN
IRWAN
IRWAN

MYI

STATUS

Y
Y
Y

CLOSE
CLOSE
CLOSE

TGL
CLOSE

16
16
16

setul
modem,k
onfrmsi
sm cust
untuk
KET
ORDER KE
NTE LAMA
benahi
CLOSE
(1,2,3)
kabel2 k
perangkat
pencet tombol wif,layanan dh normal kmb
cust,tes
omset
sekunder,tes layanan sm cust dh ok
layanan 2
pc n wif
dh Ok,tes
sm ibu
aisah

PELANGG
NTE BARU FEDERAL
AN
TELKOMS

INFESTIN
EL
MI /
yanan dh normal kmb DO
TERPADU
yanan sm cust dh ok MEGA
SAYYIDAT
MALL
U HAIBA

[IRWAN]
[1116011
JL ENGKU
00786/BP
KOMPLEK
PUTERI
K
MEGA
TELKOMS
BTC_17|
EDI/08116
RUKO
LINK
[11160112
MALL
1 ST TV00P006
ALAMAT
DATEK
SUMMARY
LOKER
EL
KEL
201311]
BTC_17|
STATUS 8610/bpbo
NASA
[11160113
FLOOR
TELUK
-45|RAC|
[GANGGU RIKEP 1
RAC|
y/0813105
SENTOSA
4376/buni
KEL
MSBTC|
TERING
KS008-9|
AN]
[DES] RIKEP 1
29292]Int
TS00617-18
BL
mas/08136
TELUK
MRAQ|
BATAM
RAC101-9
[INDIHOM
ernet1116
135|
4337061] RIKEP 1
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KEL
TERING
S002-17|
01128610
RIAU
E]111601
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BELIAN
BATAM
tbc /
29421 MRAQ12-7
100786
t1116011
BATAM
RIAU
TELKOMS
34376TBC
RIAU
34161
EL / TBC
35551

bantuan

TGL
SERVICE SERVICE
TGL
OPEN
INCIDENT
09-11ORDER IN1007099 111654100
NO
ID
2016
INTERNET
17
12-118
154
IN1016696
111605105
15:45:23
2016
INTERNET
17
15-114
129
IN1026139
111615101
13:06:10
2016
INTERNET
17
15-118
042
IN1026797
111654100
14:34:13
2016
INTERNET
17
15-117
765
IN1027089
111601136
16:32:19
2016
IPTV
17
16-115
161
IN1029693
111651111
18:02:27
2016
INTERNET
17
16-115
252
IN1030243
111651104
13:07:45
2016
INTERNET
17
16-118
990
IN1030835
111601135
14:48:59
2016
INTERNET
17
16-114
400
IN1030979
111605159
16:42:11
2016
INTERNET
17
16-111
322
IN1031231
111615100
17:19:25
2016
INTERNET
17
17-118
495
IN1031641
111643100
18:55:52
2016
INTERNET
17
17-117
531
IN1031698
111615101
06:12:30
2016
INTERNET
17
17-114
017
IN1031800
111651109
07:16:42
2016
INTERNET
17
17-115
005
IN1031809
111601108
08:03:37
2016
INTERNET
17
17-112
008
IN1031861
111605103
08:05:55
2016
INTERNET
17
17-118
358
IN1031900
111601114
08:18:32
2016
INTERNET
17
17-115
567
IN1032176
111605104
08:26:13
2016
INTERNET
17
17-111
221
IN1032053
111610100
09:10:40
2016
INTERNET
17
17-113
097
IN1032451
111605144
08:51:47
2016
INTERNET
17
17-114
238
IN1032712
111608105
09:49:45
2016
INTERNET
17
17-111
676
IN1033276
111608101
10:22:22
2016
INTERNET
17
17-110
423
IN1032941
111607122
11:40:48
2016
INTERNET
17
17-118
234
IN1033028
111601128
10:53:00
2016
INTERNET
17
17-118
309
IN1033211
111601135
11:05:23
2016
INTERNET
17
17-118
624
IN1033263
111657100
11:31:02
2016
INTERNET
17
17-118
260
IN1033290
111601132
11:38:42
2016
INTERNET
17
17-113
281
IN1033130
470003011:43:01
2016
MM_IPVPN
17
17-112
16775
IN1033757
111630100
11:19:19
2016
INTERNET
17
17-117
196
IN1033522
111605103
13:10:48
2016
INTERNET
17
17-110
629
IN1033490
111601119
12:23:22
2016
INTERNET
17
17-118
615
IN1033615
111651111
12:16:44
2016
INTERNET
17
17-111
252
IN1033708
470125812:41:06
2016
MM_IPVPN
17
17-111
47008
IN1033711
111605107
13:00:40
2016
INTERNET
17
17-117
786
IN1033875
111641107
13:01:26
2016
INTERNET
17
17-111
818
IN1033837
111605159
13:32:02
2016
INTERNET
17
17-116
358
IN1033852
111607100
13:25:34
2016
INTERNET
17
17-114
082
IN1034339
111605160
13:28:07
2016
INTERNET
17
17-118
228
IN1034112
111605105
14:51:11
2016
INTERNET
17
17-112
904
IN1034136
111607121
14:12:37
2016
INTERNET
17
17-11111605139
0
550
4702222IN1034448
14:16:32
2016
INTERNET
17
067
17-11002975006
4
15:08:28
2016
MM_IPVPN
17
DATIN
8
15:08:28

STO
KMS
LBJ
BTC
KMS
BTC
TPI
TPI
BTC
LBJ
NGS
TAA
NGS
TPI
BTC
LBJ
BTC
LBJ
TJU
LBJ
SKN
SKN
SGL
BTC
BTC
KIJ
BTC
TPI
LBJ
LBJ
BTC
TPI
LBJ
LBJ
MOR
LBJ
SGL
LBJ
LBJ
SGL
LBJ
LBJ

HD
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

TEKNISI/S
PV
KISWANTO
SHIFA
HILMY
GHOZY
FO CUT
PSB
HD
KISWANTO
IRWAN
JONI
TAUFIQ
TAHIR
TAUFIQ
KISWANTO
ANDRE
JONI
HD
BOB
PEBRI
BOB
RENDY
EVANDER
REDAMAN
TINGGI
IRWAN
TAUFIQ
FO CUT
PERANGKA
T DOWN
KISWANTO
HILMY
GHOZY
ANDRE
IRWAN
KISWANTO
SHIFA
TAUFIQ
TAHIR
BOB
PEBRI
BOB
BOB
PEBRI
SHIFA
RENDY

MYI
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

STATUS
CLOSE
CLOSE
CLOSE
GAMAS
PENDING
CLOSE
PENDING
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
PENDING
CLOSE
CLOSE
CLOSE
CLOSE
AKTIF
PENDING
CLOSE
PENDING
GAMAS
CLOSE
CLOSE
GAMAS
GAMAS
CLOSE
CLOSE
CLOSE
CLOSE
AKTIF
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
PENDING
CLOSE
CLOSE
CLOSE
CLOSE

TGL
CLOSE
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17
17

KET
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PELANGG
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CLOSE
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Tpi
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SUMBER
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Sambung
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IAHMANDI
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1
DANA
dan
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Cctv
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RI
PENSIUNA
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BAPINDO
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AMCO
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1
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PRISMATAM
INDUSTRY
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1
A

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INDUSTRY

LOKER
bantuan
FTTH
FTTH
FTTH
MAINTENANC
E
PSB
HD
FTTH
RIKEP 1
RIKEP 1
RIKEP 1
RIKEP 2
RIKEP 1
FTTH
FTTH
RIKEP 1
HD
RIKEP 1
RIKEP 2
RIKEP 1
FTTH
RIKEP 2
MAINTENANC
E
RIKEP 1
RIKEP 1
MAINTENANC
E
MAINTENANC
E
DATIN
FTTH
FTTH
RIKEP 1
FTTH
DATIN
RIKEP 1
RIKEP 2
RIKEP 1
RIKEP 1
RIKEP 1
RIKEP 1
RIKEP 2
FTTH
DATIN

TGL
OPEN
15-112016
16-1118:02:27
2016
16-1111:33:16
2016
17-1114:48:59
2016
17-1108:03:37
2016
17-1108:51:47
2016
17-1109:49:45
2016
17-1111:11:11
2016
17-1111:38:42
2016
17-1111:40:48
2016
17-1111:43:01
2016
17-1112:41:06
2016
17-1114:51:11
2016
17-1115:05:26
2016
17-1115:22:13
2016
17-1116:20:07
2016
17-1117:40:09
2016
17-1118:07:00
2016
17-1118:19:35
2016
18-1118:40:08
2016
18-1107:53:08
2016
18-1108:20:58
2016
15-1108:59:11
2016
17-1116:32:19
2016
18-1114:16:32
2016
18-1108:42:32
2016
18-1108:53:39
2016
18-1109:09:48
2016
18-1109:11:49
2016
18-1109:26:45
2016
18-1110:07:45
2016
18-1110:10:59
2016
17-1110:16:59
2016
18-1123:46:41
2016
18-1110:59:00
2016
18-1104:57:13
2016
18-1110:18:04
2016
18-1110:27:07
2016
18-1110:37:58
2016
18-1111:04:02
2016
18-1111:00:11
2016
18-1111:44:18
2016
17-1112:18:14
2016
18-1121:08:10
2016
18-1109:27:47
2016
18-1110:39:10
2016
18-1110:41:27
2016
13:37:15

TGL
ORDER

18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18

INCIDENT
IN1027089
5
IN1029186
5
IN1030243
8
IN1031800
5
IN1032053
3
IN1032451
4
IN1033070
8
IN1033263
8
IN1033276
0
IN1033290
3
IN1033615
1
IN1034339
8
IN1034427
3
IN1034528
2
IN1034828
4
IN1035145
9
IN1035212
3
IN1035238
0
IN1035279
0
IN1035848
4
IN1035956
3
IN1036173
9
IN1026797
7
IN1034136
0
IN1036073
8
IN1036140
9
IN1036239
9
IN1036253
8
IN1036355
1
IN1036648
8
IN1036672
0
IN1036714
7
IN1035654
1
IN1037006
5
IN1035699
0
IN1036723
2
IN1036787
8
IN1036864
7
IN1037041
0
IN1037015
0
IN1037271
9
IN1037388
6
IN1035513
7
IN1036364
3
IN1036872
6
IN1036889
2
IN1037723
2

SERVICE
NO
111601136
161
111604138
787
111651104
990
111651109
005
111610100
097
111605144
238
DUMMY_C4
700001
111657100
260
111608101
423
111601132
281
111651111
252
111605160
228
111655100
168
111612100
327
111605118
545
111605126
597
111601135
228
111605100
110
111601103
989
111627100
967
111601103
4700739494
000511079
111654100
4
765
111607121
550
111626100
026
111604100
466
111601137
571
111601137
913
111641103
229
111605140
058
111605141
869
111605112
DEFAULT_N
129
N_NAS_DC
S_INTERNE
111601139
T
110
111615100
112
111607124
205
111605100
694
111651102
243
111627100
4707083260
002867399
111607122
7
489
111601133
247
111601139
334
111601139
038
111614100
498
111614100
496
111615101
017

SERVICE
ID
IPTV
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
DATIN
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
IPTV
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
MM_IPVPN
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
MM_ASTIN
ET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET

STO
BTC
BUM
TPI
TPI
TJU
LBJ
DEFAULTNAS
KIJ
SKN
BTC
TPI
LBJ
RAI
CDN
LBJ
LBJ
BTC
LBJ
BTC
KAI
BTC
BTC
KMS
SGL
SGL
BUM
BTC
BTC
TBK
LBJ
LBJ
LBJ
LBJ
BTC
NGS
SLU
LBJ
TPI
KAI
TPI
SGL
BTC
BTC
BTC
BTC
TAA
NGS

HD
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

TEKNISI/S
PV
PSB
SHIFA
KISWANTO
HD
PEBRI
JONI
TAUFIQ
HD
EVANDER
HD
KISWANTO
JONI
AAN
BOB
JONI
FITRAH
FALFO
IRWAN
SHIFA
IRWAN
TAUFIQ
RENDY,
IRWAN
TAUFIQ
DAN
BOB
KISWANTO
PEBRI
PEBRI
JONI
BOB
BOB
TAHIR
BOB
JONI
ANDRE
HD
RENDY
TAUFIQ
WINDO
ANDRE
KISWANTO
TAUFIQ
KISWANTO
PEBRI
IRWAN
HD
PSB
PSB
PSB
TAUFIQ

18-112016
18-1113:45:26
2016
18-1113:31:40
2016
18-1110:12:50
2016
18-1113:13:01
2016

18-1109:33:13
2016
18-1116:05:18
2016
15-1116:31:00
2016
18-1109:10:21
2016
18-1116:31:00
2016
14:36:31

18
18
18
18
18
18
18
18
18
18

IN1037772
2
IN1037690
3
IN1036685
9
IN1037596
2
IN103640

30
IN103854
48
IN103865
23
IN102405
17
datin
IN103806
04

111605142
157
111605101
300100037
965
4702222000156030
002325719
9
11160516
8

INTERNET
INTERNET
MM_IPVPN
MM_IPVPN
INTERNET
INTERNET
WIFI ID
MM_IPVPN
MM_IPVPN

3948
11165110
3067
BTMSLU0
47000460055
00249196
99
11160710
INTERNET
0038

LBJ
LBJ
TPI
LBJ
LBJ
TPI
LBJ

BTC
BTC
SGL

DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

JONI
JONI
KISWANTO
PEBRI

HD
GUNAWAN
TPI
WINDO
ANDRE
ANDRE

WINDO

MYI
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

STATUS
PSB
CLOSE
CLOSE
CLOSE
AKTIF
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
PENDING
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
PENDING
KENDALA
CLOSE
CLOSE
CLOSE
AKTIF
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
AKTIF
CLOSE
CLOSE
PENDING
CLOSE
PENDING
PENDING
CLOSE
PENDING
CLOSE
CLOSE
CLOSE
PSB
PSB
PSB
CLOSE

TGL
CLOSE

18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18
18

KET
CLOSE

ORDER KE
PELANGG
BUMI
NTE LAMA NTE BARU
(1,2,3)
AN
ABADI

WALIKOTA
TEGARSA
MADYA
KTR
KTI
BATAM
IMIGRASI
U/BAGIAN
SMKN.1
PS
KIMTOP
CELLULER
ganti dw 100 meter.. dw putus..dan rusak.. TEKNIK
GARUDAIN
JAYA
DONESIA
CAKRAWA
LAKARYA
BARAT
CELCON
ganti dw 100 meter
RIA
PAC
ZATUNIMA
IN
Setul
migrasi 2 minggu lg

terminasi dp.. dan omset S01-94..

BNI
PENGADIL
change port
AN
HAYASA@
AGAMA
konfm plgn layann sudah normal.kmbali
LUBUK
NET
reset port dslam.. layanan sudah normal.. c SUMBER
GRAND
JAYA
Ganti stb
TOKO
MAJESTY
ganti modem
BANGUN
BUDI
CENTURY
TESS CALL OKE
KEMULIAA
N
HERU
benahi jamperan d rk n panel gedung,tes
SUBUR
INTISURYA
Info plnggan 3 jam lalu sempat down kembal
Pembenah
HUTAMA
GAS
masalh
PERUM
an danbandhwitch tidak sesuai
KARYA
pelurusan
PEGADAIA
DINAS
jumperan
N
PERHUBU
pelanggan salah lapor
BATAM
di RK
NGAN
WELL
Omset primer p2/341
PT
MADRASA
INDUSTRY
ZUVACE
H
MONDY
cek lokasi jaringan normal.. router bermasalINDOMAR
IBITIDAYA
CO
INDOMAR
IKG PELANGGAN BERMASALAH
H BATAM
PRISMATA
CO
benahi jamperan , dan hidup kan modem di
MA
PRISMATA
ELEGANT
Riset dn setul modem
MA
TO JAYA
WINDA
pandu ganti pasw wifi
BILLINDO
FARMA
ganti dw 100 meter.. dw putus..dan rusak.. MANDIRI
HAMIDAH
UTAMA
SARI
AS
,tarik ulang 100m
BUANA
MARINE
RIMA
Plnggan bersedia pendding esok jam 10an ke CIPTA
HERTIATY
layanan sdh oke dan Tdak ada masalah jar PROPERTI
SMKU/
NDO
BALAI
WIRARAJA
HARMONI
NENGSI
PEMASYAR
INVESTIN
Terminasi jumperan di rk RA dan pembena AKATAN
DO
PEMPROVT
NUSANTA
KIRIKEP
TOKO
POINT
RA
dw korosi + terminasi Dp
ALEX
BREAK
ganti modem
INDONESI
A

GAPURA
Konfrim pelnggan agar lapor tekdung, karen
ANGKASA

Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

CLOSE
CLOSE
CLOSE
AKTIF
CLOSE
AKTIF
CLOSE
CLOSE
CLOSE
PENDING

18
18
18
18
18
18
18
18
18
18

seting
DINASKEP
LUBUK
INDOSIN
ikgulang
bermasalah.. akan di cek oleh cust nya..ENDUDUKA
SUMBER
CORP
modem..
NKABUPAT
JAYA U/
dan
ENBINTAN
GADENO
SUMBERAL
seting
DINASKEP
PIZZA
FARIATRIJA
ENDUDUKA
wifi..
YA
NKABUPAT
SURIA
ENBINTAN
BINTAN
TELKOM
PERKASA
ACCESS
HERO
POINT
SUPERMA
TOKO
RKET
TBK
TSV8
BANDAR
ABADI

][1116011
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LOKER
PSB
FTTH
FTTH
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RIKEP 2
RIKEP 1
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bantuan

BL 2 BUMI
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( Lt.1
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samping
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RIKEP 1
RIKEP 1
DATIN
DATIN
HD
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WIFI ID
DATIN
DATIN
FTTH

TGL
OPEN
15-112016
17-1118:02:27
2016
17-1108:51:47
2016
18-1112:41:06
2016
18-1107:53:08
2016
18-1108:20:58
2016
18-1108:42:32
2016
18-1110:16:59
2016
18-1104:57:13
2016
18-1110:27:07
2016
18-1110:37:58
2016
18-1111:00:11
2016
18-1109:27:47
2016
18-1110:39:10
2016
18-1110:41:27
2016
18-1113:13:01
2016
18-1116:05:18
2016
19-1107:59:50
2016
18-1108:34:20
2016
18-1110:18:04
2016
17-1107:59:50
2016
18-1114:16:32
2016
18-1114:36:31
2016
19-1111:04:02
2016
19-1110:11:33
2016
19-1111:36:04
2016
19-1111:44:01
2016
19-1111:50:58
2016
17-1110:49:36
2016
19-1108:26:13
2016
19-1112:45:58
2016
19-1113:02:54
2016
19-1113:14:09
2016
19-1112:51:00
2016
19-1113:44:58
2016
19-1113:33:57
2016
19-1114:47:28
2016
19-1114:59:40
2016
15:32:39

TGL
ORDER

19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19

INCIDENT
IN1027089
5
IN1032053
3
IN1033615
1
IN1035848
4
IN1035956
3
IN1036073
8
IN1036714
7
IN1035699
0
IN1036787
8
IN1036864
7
IN1037015
0
IN1036364
3
IN1036872
6
IN1036889
2
IN1037596
2
IN103854

48
IN1035866
0
IN1039714
6
IN1031900
5
IN1028590
1
IN1034136
0
IN1038060
4
IN1037041
0
IN1040157
6
IN1040564
4
IN1040599
0
IN1040626
6
IN1040337
2
IN104078

18
IN1040832
5
IN1040883
3
IN1040917
2
IN1040849
0
IN1040966
4
IN1040977
9
IN104120

SERVICE
NO
111601136
161
111610100
097
111651111
252
111627100
967
111601103
494
111626100
026
111605112
129
111615100
112
111605100
694
111651102
4707083243
002867399
111601139
7
038
111614100
498
111614100
4702222496
002325719
11165110
8
3067
470003719443
111605141
869
111601114
567
11160514

2962
111607121
550
111607100
038
111627100
260
111656105
705
111652100
278
111651104
922
111641102
775
470027343843
11161110

SERVICE
ID
IPTV
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
MM_ASTIN
ET
INTERNET
INTERNET
INTERNET
MM_IPVPN
INTERNET
MM_IPVPN
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
MM_IPVPN

INTERNET

0031
111612100
INTERNET
436
111611100
INTERNET
047
111611100
300106267 INTERNET
379
5MM_METRO
002849876
111601134 _ETHERNET
INTERNET
0
466
111611100
INTERNET
334
11160113
INTERNET

70
5531
IN1041239
111611100
INTERNET
4
227
IN1041332
111611100
INTERNET
9
018

STO
BTC
TJU
TPI
KAI
BTC
SGL
LBJ
NGS
LBJ
TPI
TPI
BTC
BTC
TAA
LBJ
TPI
BTC
LBJ
BTC
LBJ
SGL
SGL
KAI
TPI
KMS
TPI
TBK
BTC

TUS
CDN
TUS
TUS
BTC
BTC
BTC

BTC
TUS
TUS

HD
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

TEKNISI/S
PV
HD
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KISWANTO
TAUFIQ
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PEBRI
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TAUFIQ
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KISWANTO
KISWANTO
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HD
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GUNAWAN
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TAUFIQ
GUNAWAN
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TPI

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[GAMAS
GUNAWAN
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[GAMAS
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DSLAM
[GAMAS
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BERMASAL
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[GAMAS
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BERMASAL
[GAMAS
SHIFA
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DSLAM
[GAMAS
BERMASAL
DSLAM
AH]
BERMASAL
AH]

MYI
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

STATUS
CLOSE
CLOSE
AKTIF
CLOSE
CLOSE
PENDING
SENIN
CLOSE
CLOSE
PENDING
CLOSE
PENDING
PSB
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
PENDING
SENIN
CLOSE
CLOSE
PENDING
PENDING
SENIN
PENDING
SENIN
CLOSE
CLOSE
GAMAS
PENDING
GAMAS
GAMAS
CLOSE
CLOSE
GAMAS
CLOSE
GAMAS
GAMAS

TGL
CLOSE

19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19
19

KET
CLOSE

ORDER KE
PELANGG
BUMI
NTE LAMA NTE BARU
(1,2,3)
AN
ABADI

SUDAH DI PASANG
revisi jaringan lokal

TEGARSA
PS
KTI
CELLULER
SUBUR
INTISURYA
Kmren settol dan pembenahan jumperan, dari
HUTAMA
GAS
masalh bandhwitch tidak sesuai
PT
KARYA
ZUVACE
HAMIDAH
MONDY
SARI
RIMA
Set pararel router dan pembenahan kabel la
HERTIATY
SMK
BALAI
HARMONI
PEMASYAR
PEMPROVT
AKATAN
KIRIKEP

kendala fallout. sekarang sudah oke

kendala fallout. sekarang sudah oke
Pembena
ganti
han
dan
modem
pelurusan
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jumperan
wif
call
cp
di
RK
Terminasi
pak budi
Omset
jumperan
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primer
di
rk RA
sudah
ok.
Restart
p2/341
dan
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cust..
Telp
bu
pembena
meli inet
han
belum
sambunga
bisa,
n
minta
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Setul
dikunjungi
modem
senin
saja
soalnya
dilokasi
jam 1 dah
pada
pulang,
minta
cek
Cek
pelanggan
odp odc ok,sisi telkom ok
hari senin
ke lokasi

Ganti ont

SUMBERAL
FARIATRIJA
SURIA
YA
BINTAN
BANKMAN
PERKASA
BILLINDO
DIRI

KLINIK
MANDIRI
BERSALIN
HARIAN
UTAMA
ALAM
UMUM
BATAM
SEHAT
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WELL
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INDUSTRY
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DO
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SMP
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TANJUNG
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INDOMAR
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CO
GOLDWEL
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ARSIKON
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BAY
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U/GIFHA
DIANA
TRITUNAS
NUSANAT
BANGUN
ARA
PERKASA

EXECUTIV
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][1116011
36161/bpj
anuar/0812
7023068]
[KISWANTO
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]
-19443
[11165110
[47002732962
DES](INDI
0278/BAM
100038Bis
]1116071
[TAUFIQ]
GANGGUA
4922/BAM
43843/Rus
HOME)11
BANG/0811
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aBrowsing
21550//B
[1116111
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BANG/0811
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162710026
7771444]
-Intermitt
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[11164110
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INTERNET
7771444]K
27005371]
0/WIRARA
MINTADIP
en/PutusINDUSTRY
2775/RUTA
KONEKSI
ibu
ONEKSIINT
[GANGGU
JAINVESTI
EMINDAHA
Putus
N/0821704
PUTUS2
ERNETLAM
AN][DES][
meli/0812
[11161210
NDONUSA
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00524]INT
SDH 2
[30010626
BATDAN5
EMAIL]470
0436/ibus
NTARA/TB
7707389]
EKERUAN
ERNETTID
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75MENITSET
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C
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[GANGGU
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[11161110
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002849876
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43843VPN
8161763]
AN]
[DES]
[11160113
NEKSI
0047/BPA
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ERPUTUS
IPSEMENP
111612100
[11161110
[INDIHOM
4466/BPR
GUNG/085
62215221
ADANGBA
436Tidak
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E]111611
AHMA/077
645333830
908][GAN
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BisaBrowsi
ANTO/085
[11161110
100031/S
87490006
[1116011
]inet111
GGUAN][D
ID143276
ng-Tidak
264779393
0334/IBUA
][GANGGU
UNTECH
611100047
35531/ba
ES][EMAIL]
2ex.CID1
BisaKonek
]inettbc1
LI/0823311
AN][DES][
PLASTIC
tbc
30010626
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/
6661
si
116111003
11189]ine
[11161110
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75INDUSTRI
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79
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11160113
002849876
AL 812]
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[11161110
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0018/IBUY
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SATELLITE
1233224][
akBisaKon
5531
360495]1
/HARBOUR
U/AMTEKP
GANGGUA
eksi
116111002
intermitte
BAYMALL
LASTIC
N][INDIHO
27_INTERN
n / PutusME]11161
ETtbc
Putus
1100018//

LOKER
HD
RIKEP 2
FTTH
RIKEP 1
FTTH
RIKEP 2

HD
RIKEP 1

HD
FTTH
DATIN
PSB
HD
HD
DATIN
RIKEP 2
DATIN
RIKEP 1

HD
RIKEP 1
RIKEP 2
FTTH
RIKEP 1
RIKEP 2
FTTH

RIKEP 2
RIKEP 2
DATIN
MAINTENA
NCE
RIKEP 1
MAINTENA
NCE
MAINTENA
NCE
DATIN
RIKEP 1
MAINTENA
NCE

FTTH

MAINTENA
NCE
MAINTENA
NCE

bantuan

TGL
OPEN
17-112016
18-1112:41:06
2016
18-1108:42:32
2016
18-1110:27:07
2016
18-1111:00:11
2016
17-1109:27:47
2016
19-1114:16:32
2016
19-1111:36:04
2016
19-1111:44:01
2016
19-1112:45:58
2016
19-1117:24:27
2016
20-1117:19:04
2016
20-1113:29:40
2016
20-1113:26:02
2016
20-1112:25:37
2016

15:51:46

TGL
ORDER

20
20
20
20
20
20
20
20
20
20
20
20
20
20
20

INCIDENT
IN1033615
1
IN1036073
8
IN1036787
8
IN1037015
0
IN1036364
3
IN1034136
0
IN1040564
4
IN1040599
0
IN1040832
5
IN1041599
3
IN1041587
1
IN104278

SERVICE
NO
111651111
252
111626100
026
111605100
4707083694
002867399
111601139
7
038
111607121
550
111652100
278
111651104
922
111612100
436
111601137
338
111601135
047
11165210

SERVICE
ID
INTERNET
INTERNET
INTERNET
MM_ASTIN
ET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET

STO
TPI
SGL
LBJ
TPI
BTC
SGL
KMS
TPI
CDN
BTC
BTC

INTERNET

KMS

64
0531
IN1042779
111601121
INTERNET
5
843
IN1042663
4702925MM_IPVPN
8
22607
IN104303
11160810
35

9120

IPTV

BTC
KMS

SKN

HD
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

TEKNISI/S
PV
KISWANTO
PEBRI
HD
KISWANTO
PSB
PEBRI
KISWANTO
GUNAWAN
TPI
BOB
BOB
BOB
KISWANTO

WINDO
KISWANTO

ANDRE

MYI
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

STATUS
AKTIF
PENDING
SENIN
PENDING
PENDING
SENIN
PSB
PENDING
SENIN
PENDING
SENIN
PENDING
SENIN
PENDING
AKTIF
AKTIF
AKTIF
AKTIF
PENDING
AKTIF

TGL
CLOSE

20
20
20
20
20
20
20
20
20
20
20
20
20
20
20

KET
CLOSE

Omset
primer
p2/341

ORDER KE
PELANGG
NTE LAMA NTE BARU
(1,2,3)
AN

PT
ZUVACE
SMK
MONDY
HARMONI
PEMPROVT
KIRIKEP

BATAM
SMP
WELL
NEGRI
2
INDUSTRY
SMP
TANJUNG
NEGERI
2
PINANG
OODS
ERA
U/IG2S
MANDIRI
VEGAS
CAFE
WINUS
TANJUNG
SAPUTRA
JONO
U/
PINANG
TOKO
BANKDAN
SAKTI
FURNITUR
AMONIND
E
ONESIATB
K

BL D1
BINTANG
INDUST
KOMPLEK
ALAMAT
DATEK
PARK 2
BENGKON
629-630G JAYA 1
KOMPLEK
631
KEL
KEL
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JL
TANJUNG
HARAPAN
INDUST
KUANTAN
JL
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II
GG
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KUANTAN
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C
323
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29436
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HOUSE
MSBTC|
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BATAM
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GRAND
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MRAR|
PINANG
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NIAGA
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#
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FCB/|
29163
BATAM
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TELUK
FCB/03
RIAU
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35551
BATAM
RIAU
34161

[4707083[KISWANTO
002867399
][1116511
7/BPSUDI/
11252/BU
077131493
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[11160113
LINK
3][GANGG
[11160510
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[11162610
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STATUS 368601313
UAN][DGS
0694/BPA
0026/IBUR
][DBS]INT
O/081223
]ASTINET
DI/081365
OS/081152
[PEBRI][11
ERNET111
468555]P
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20908]ine
160712155
651111252
ABX
:0778
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ternet111
t1116261
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8098131N
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605100694
[11165210
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[11165110
Intermitte
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303002][G
CEKLOK:
[11160113
koNO.G
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4922/BAM
n/PutusBANG/0811
[11161210
ANGGUAN
7338/bpkh
111601139
rTanjungPi
BANG/0811
Putus
7771444]
0436/ibus
]
[KISWANT
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[INDIHOME
83550666]
O]
IONEKSIINT
:inettbc/
[4702925[11160113
smtp,08Se
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8161763]
]1116071
[GANGGU
sudah3h
22607/NOC
[1116521
5047/WINU
p2016,SE
ERNETLAM
NINDIHOM
111612100
21550//B
AN][DES][
ari/lampu
DANAMON
00531/bp
SSAPUTRA
O)470708
BATDAN5
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436Tidak
ATAMWELL
INDIHOME]
inetoff/lo
/6221-256/08238980
3- /
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MENITSET
GANLAIN
BisaBrowsi
[11160112
INDUSTRY
//1116011
smerah
55777][GA
9999]111
002867399
08137430
ELAHNYAT
ng-Tidak
1843/buye
37338//CI
NGGUAN]
601135047
7
ERPUTUS
3737]
BisaKonek
n/0852727
TRABUANA
[DES]
TidakBisa
11165210
si
83999]11
PRAKARSA
[EMAIL]VP
Browsing-
0531
160112184
U/HARBO
NIPBANK
TidakBisa
Perangkat
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DANAMON
Koneksi
T-2P/3P
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LL
INDONESIA
MatiTotal
Sharing
TbkJl.DIP
anjaitan,Ta
Koneksi
njungPina
LAN
ngCID107
43961SID
470292522607

LOKER
FTTH
RIKEP 2

HD
DATIN
PSB
RIKEP 2
FTTH
RIKEP 2
RIKEP 1
RIKEP 1
RIKEP 1

FTTH
FTTH
DATIN
FTTH

bantuan

TGL OPEN
21-112016
21-1121-1110:43:28
2016
2016
21-1110:59:36
11:00:54
2016
21-1113:50:49
2016
21-1113:51:30
2016
21-1115:00:49
2016
14:03:32

TGL
ORDER

21
21
21
21
21
21
21

INCIDENT
IN1045070
1
IN1045207
9
IN1045217
4
IN1046265
9
IN1046270
2
IN1046706
8
IN1046342
9

SERVICE
NO
077874857
69
077845187
5
111627100
811
077843000
3
077874180
25
111601106
746
111605103
696

SERVICE
ID
VOICE
VOICE
INTERNET
VOICE
VOICE
INTERNET
INTERNET

STO
BTC
LBJ

BTC
LBJ
LBJ
BTC
LBJ

HD
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

TEKNISI/S
PV
HD
HD
HD

HD
HD
HD
HD

MYI
Y
Y
Y
Y
Y
Y
Y

STATUS
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE

TGL
CLOSE

20
20
20
20
20
20
20

KET
CLOSE
TESS

CALL
OKE
TESS
CALL
OKE
TESS
CALL
OKE
TESS
CALL
OKE
TESS
CALL
OKE
TESS
CALL
OKE
TESS
CALL OKE

KURNIA
ORDER KE
PELANGG
NTE LAMA NTE BARU
DJAJA
(1,2,3)
AN

SUI TJHE
MAKMUR
ALIAS
ABADI
SUDARMA
U/RUMAH
RUSMAN
N
KING
HOTEL
KING
FEDERAL
HOTEL
INVESTIN
WINSTAR
DO
LOGISTIK

BL C
MSBTC|
RUKO
BL 4 BUMI MRBW|
ALAMAT
DATEK
TAMAN
INDAH
JL
YOS41 LBJ_17|
TS004Jalan
KDAKEL
8 KEL TV00P030
SUDARSO
187|
JL YOS
HASANUD
BELIAN
LUBUK
-1090|RD|
KING
LBJ_17|
MRBW59SUDARSO
KOMPLEK
IN
1 KOTA
KEL MSKAI||-|-|
BATAM
BAJA
TS004-2|
HOTEL
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7KING
MEGA
KABIL
BL
B KOM RD31-2
RIAU
BATAM
KEL
-527|RR|
HOTEL
GPLBJ|
MALL
BATAM
CITRA
RIAU1 TS003-14|
KAMPUNG
FCLA|
KEL 1 LBJ_17|
BTC|
RIAU
PERMAI
TV00P034
SERAYA
RR22-4
KAMPUNG
FCLA01
TELUK
FRU|-|-|
KEL
BATAM -335|RAP|
SERAYA
TERING
FRU26SUNGAI
2006LS5RIAU
BATAM
JODOH
164|
RIAU
BATAM
RAP77-4
34161
RIAU
29433

NI/082174
951955][G
ANGGUAN]
DES(POT
S0778748
[11162710
[07784518
LINK
5769)KUR
0811/PAKR
SUMMARY
75/diana./
STATUS USMAN/08
NIADJAJA
081372429
MAKMURA
318418561
929]voice
[07784300
[11160110
BADIU/RU
0]111627
077845187
[07787418
03/BPAGU
6746/ibud
MAH/BLC
100811lap
[11160510
5Tidakda
025/BPAG
S/0811771
ewi/07784
RUKOTAM
ullluseetv
3696/BAPA
patdipang
US/081177
2340]Voic
70273][GA
ANKDA8
masihblan
KJUMARI/0
gil
12340]Voi
e0778430
NGGUAN][
KELBELIAN
kbelumad
821745836
ce077874
003matot
DES][INDI
BATAMRIA
aprogress
69][GANG
18025mat
HOME]111
U29436//T
perbaikan
GUAN]
ot
601106746
LPMATOT
[INDIHOME
/FEDERALI
]/1116051
NVESTIND
03696/WIN
O
STARLOGI
STIK/BB

LOKER
HD
HD
HD

HD
HD
HD
HD

bantuan

TGL OPEN
17-11-2016
14:16:32
20-11-2016

13:29:40
18-11-2016
08:20:58
21-11-2016
11:48:18
21-11-2016
12:14:45
21-11-2016
15:19:33
21-11-2016
16:05:26
21-11-2016
16:39:19
22-11-2016
07:22:19
22-11-2016
09:13:21
22-11-2016
09:15:45
22-11-2016
10:56:23
22-11-2016
10:54:35
21-11-2016
10:12:09
22-11-2016
13:14:54
22-11-2016
13:16:51
22-11-2016
13:28:52
22-11-2016
12:19:21
22-11-2016
12:29:17
22-11-2016
13:20:07
22-11-2016
13:38:09
22-11-2016
14:12:09

TGL
ORDER

20
20
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21

INCIDENT
IN10341360

IN10427864
IN10359563
IN10455782
IN10457228
IN10468200
IN10470860
IN10472501
IN10481209
IN10486254
IN10486450
IN10493894
IN10493777
IN10447965
IN10502170
IN10502281
IN10502979
IN10499317
IN10499796
IN10502470
IN10503566
IN10505621

SERVICE SERVICE
NO
ID
111607121
INTERNET
550
11165210

0531
111601103
494
111627100
260
111657100
904
111655100
909
111605144
622
111665100
334
111605110
485
111607100
032
111651100
732
111609100
298
111605141
897
470032429522
111641109
363
077722832
077847322
8
111601123
841
111604101
189
077839338
8
077874184
37
111605107
231

STO
SGL

INTERNET

KMS

INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
MM_IPVPN
INTERNET
VOICE
VOICE
INTERNET
INTERNET
VOICE
VOICE
INTERNET

BTC
KAI
KIJ
RAI
LBJ
TPI
LBJ
SGL
TPI
TIN
LBJ
TPI
TBK
TBK
BTC
BTC
BUM
SGL
LBJ
LBJ

HD
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

TEKNISI/S
PV
PEBRI
KISWANTO
DICKY
TAUFIQ
GUNAWAN
TPI

AAN

GUNAWAN
GUNAWAN
TPI
FITRAH
FALFO
PEBRI
GAMAS
GAMAS
GUNAWAN
KISWANTO
TAHIR
TAHIR
IRWAN
BOB
GUNAWAN
PEBRI
ANDRE
GUNAWAN

MYI
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

STATUS TGL CLOSE

PENDING
22
BESOK
AKTIF
22
PENDING
22
BESOK
AKTIF
22
AKTIF
22
AKTIF
22
AKTIF
22
AKTIF
22
PENDING
22
BESOK
PENDING
22
BESOK
AKTIF
22
AKTIF
22
AKTIF
22
PENDING
22
BESOK
AKTIF
22
AKTIF
22
PENDING
22
BESOK
AKTIF
22
AKTIF
22
PENDING
22
BESOK
AKTIF
22
AKTIF
22

Terkait
KET
ORDER KE
NTE LAMA NTE BARU
modem
pending
CLOSE
(1,2,3)
dilokasi
pt
sudah
dan
tutup
plnggan
sudah
masalah
tdak
ganti
tagihan
ditempat..
modem
inet ygbsk ktr tutup & karyawan sdh pula
pending
imbas
muncul
petir
sudah d
nampakny
teruskan
a
ke bu
viska

[KISWANT
[PEBRI][11
KOMPLEK
O]
160712155
BINTANG
[1116521
0/IBUNUR
INDUST
[RENDY][1
KOMPLEK
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UL/085668
PARK II
116011034
PELANGG DISPENDA
LINK
[11162710
303002][G
dani /
ALAMAT
DATEK
SUMMARY
LOKER
bantuan
BATAM
BL.C
22AN
STATUS 94/BPRIZA
/KOMPLEK
SAMPING
0260/BPY
ANGGUAN
PERUM
08137430
RIKEP
2
PT.WIRA
WELL
23PIH
KEL
N/0821777
TANJUNG
UDI/08533
]
D'GREEN
3737]
[11165510
77169][GA
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FTTH
MESS
PINANG
4959369][
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[INDIHOME
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11165210
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INDUSTRI
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GANGGUA
ALUMINA
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]1116071
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KELTPI
FVA/|
[11165710
INVESTIN
KOKA/081
KIJ_17|
MALL
0531
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PT
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KOMPLEK
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RIKEP 1
DO
371379032
TV00P001
OME1116
Perangkat
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WAN
DIHOME]1
BUKIT
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KEL 137|RA14RIAU
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UDI/08137
[11160514
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][GANGGU
LBJ_17|
NUSANTA
01103494)
RIKEP 2
-780|RB|
Pelanggan
M
RAI|
116271002
INDUSTRY
ABDULLA
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7
[11160710
34163
2504497]
4622/bpbe
A
RTARIS
TANJUNG
SMK
PEMBANG
BATAM
AN]
HUTAMAK
TV00P008
RA
[11160511
- Sharing RIKEP 2
60//WIRA
BENTENG
DCLG|-|-|
[11166510
0032/BPIS
KOMPLEK
H
6 KEL TS005-68|
MODEMRU
BATAM
rnad/0812
RAMAYAN
DEPSTOR
DAERAH
PINANG
[INDIHOME
KARTINI
UNAN
RIAU
ARYA/LAM
[MONITORI
FX
VIVI DS
-301|RL|
0485/bpwi
RAJAINVES
MSTPI|
RB67-8
Koneksi
0334/ENDA
MAIL/0853
DCLG9SAK
70949495]
RIKEP 1
BINTANG
BATU
RIAU
A
E29421
1RANAI
KEL
]/1116551
BAT
BALOI
DAERAH
NG][4700
di/081261
FEBRIANY
TS005[11165110
TINDONUS
MRAJ|
NG/082385
LAN
33339612]
LBJ|LBJRANAI
inet11160
INDUST
MERAH
29435
00909/BAN
RIKEP 2
JL
BATU
DEPT.STO
KAMPUNG
29121
[11160910
324SMK
VIEW
KEL 132|RL74014873]in
0732/Bpks
ANTARA
SGL_17|
082526]G
[GANGGU
S003-6|
5144622T
FB|-|-|
RIAU
KPEMBAN
TEAM
PARK
II
7
BATAM
KUCING
0298/bpya
RE/TOKO
BARU
29522/BP
ternet111
FTTH
KARTINI PANGKAL TV00P002
lamet/081
ANTIPASS
2
[07784732
AN][DES]
MRAJ21-6
BC
JL RIAU
GAJAH
ODP-LBJGUNANDA
METAL
nto/08127
ASHANDA/
KEL
MSTPI|
EMAS
TANJUNG
605110485
372730080
[11160514
BATAM
AN
PETAI -214|RAB|
WORDWIFI
28/IBU.HO
[INDIHOME
RIKEP 2
NAGOYA
SMP
ERAH/TBC MAINTENA
MADA
KEL TNU_17|
FB/387700431]
INDONESI
TANJUNG
34163
081277940
tbc[A_INT
DOMPAK
MRW|
PINANG
]internet1
1897/ibuv
BATAM
TMA/08137
]11160710
CITY
TS004-37|
KATOLIK
TIBAN
TV00P003
111609100
173][PIND
SUPREME
AU/PT TANJUNG
UNCANG
ERNET]
116511007
NCE
[07783933
era/08127
S007-55|
0565473][
0032/TEAM
BEV
RIAU
MAINTENA
WALK
KEL
LBJ_17|
RAB34-7
[11164110
U/IG2S
298Tidak
INDAH
-136|RB|
AHRUANG
[DBS]
JL
NUSAPER
BATAM
32TidakBi
88/bpharia
6089867]I
GANGGUA
29121 MRW86-5
METALIND
NCE
SIEMENS PINANG
34163
LUBUK
RAA|
9363/ibum
BisaBrowsi
DEPARTEM
SERVER]V RIKEP 1
BATAM
TS001-50|
saKoneksi
nja/081270
NTERNET1
PERTAMB
MAI
N]DES(PO
ONESIA[A_
KOMPLEK
RIAU
[07772283
elisa/0852
BAJA
KOTA S006-26|
ng-Tidak
ENKEHAKI
PNIPKEME
[A_INTERN
RIAU
RB5-10
648948][G
116051418
TS077847
DEVELOP ANGAN
29421
INTERNET]
[11160410
[07787418
DATIN
PT
29124
2/BUDITA/
JL
71268698]
TBK_17|
BATAM
RAA63-6
BisaKonek
MANDAN
NKUMHAM
[11160112
ET][DBS]
ANGGUAN]
97TBC[A_
BL
C1
29421
3228)AS
[DES]
1189/BpSE
KEL
MENT
437/pakad
082288393
internet1
RIKEP 2
PADI
MAS SAHABAT
PERTAMB
si[A_INTER
TV00P001
HAMRI
RIAU
DITJENIMI
3841/IBUS
[DES](PO
INTERNET]
URANSIAIG
TIAWAN/08
el/0819600
KAV
INMAS PERUMAH
TANJUNG
399]voice
BATAM
116411093
ANGAN
NET][DBS]
GRASI(TPI)
RIKEP 2
-78|RA|
XXXXX
ITI/082174
TS077839
[DBS]
ASURANSI TANJUNG
BTC|
LIPPOLIFE
227676198
AN
OMA
0132][GA
077722832
SUNSHINE
BALAI
63tbc[A_I
KOMPLEK
BTC
RR59 TS005-53|
MSBTC|
SRIBINTA
881945]1
3388)/HO
/KOMPLEK
RIKEP 1
AIG LIPPO PUNTUNG
FRR|-|-|
1][GANGG
NGGUAN]
BTC
matot[A_
TANJUNG
NTERNET]
BINTANG
KEL15
NPURATA
ADHIYA
SITI
MRQ|
116011238
WAHGENTI
BUM_17|
RA56-3
PTSAHABA
UAN][DGS
[TOP20]
LIFE
FRR59VOICE]
RIKEP 1
KEL
BALOI SGL_17|
[DBS]
POLSEK
1 KEL
BALAI
NJUNGPIN
INDUST
TELUK
41BisaBr
NGAlamat
BUILDING
JULAEHA
S001-44|
TBATAMB
BL
D
KOM
FRJ|
][INDIHOM
[FMS]POTS
[DBS]
PERMAI
RIKEP 1
BENGKON
BENGKON
KARIMUN
ANGCID1
PARK
II 29 2005CS01
TV00P002
owsing-La
TERING
:KOMPLEK
ADHYA
MRQ5-4
TCRR59K
E]111604
CIMBNIAG
BATAM
HO
WAH SUKAJADI
[11160510
BATAM
420769SI
LBJ_17|
G
G
LAUT
RIAU
mbat[A_IN
BINTANGI
RIKEP 2
KEL 9 -16|FRJ2-6
-129|RAB|
BATAM
ELTELUKT
GRAHA
LANTAI
GPLBJ|
101189/P
ABATAMA
PLAZA
7231/CIRCL
GENTING
RIAU
D4700324
TERNET]
TV00P014
BATAM
NDUSTPAR
TANJUNG
TS004-89|
RIAU
ERINGBAT
OLSEKBEN
DHIYABUIL
FTTH
PERMATA DASAR
FCC|
KEL
EBAR/081
-29522
29436
[DBS]
KII29KEL
CIRCLE
-907|RZ|
RIAU
AMRIAU2
GKONG/T
UNCANG
RAB39-9
DINGSUKA
U/ CIMB KEL
BALOI FCC01
270477899 RIKEP 1
SUNGAI
TANJUNG
BAR
TS00335551
9421/Layt
BC[A_INT
JADILANTA
BATAM
NIAGA
PERMAI
]INETTBC
JODOH
UNCANGB
elpkemero
ERNET]
107|RZ51IDASARK
RIAU
[A_INTERN
BATAM
ATAMRIAU
sok[A_VOI
[DGS]
ELBALOIP
7
ET][DBS]
RIAU
/keluhan
CE][DES]
ERMAIBAT
34163
matotberi
AMRIAU2
mbaskein
9436
ternet[A_
[A_VOICE]
VOICE]
[DBS]
[DES]

TGL OPEN
17-11-2016
14:16:32
20-11-2016

13:29:40
18-11-2016
08:20:58
21-11-2016
11:48:18
21-11-2016
12:14:45
21-11-2016
15:19:33
21-11-2016
16:05:26
21-11-2016
16:39:19
22-11-2016
07:22:19
22-11-2016
09:13:21
22-11-2016
10:54:35
21-11-2016
10:12:09
11/22/2016 13:14
22-11-2016
13:16:51
22-11-2016
13:28:52
22-11-2016
12:19:21
22-11-2016
12:29:17
22-11-2016
13:20:07
22-11-2016
13:38:09
22-11-2016
14:12:09
21-11-2016
15:40:06
22-11-2016
09:04:08
22-11-2016
11:12:14
22-11-2016
12:10:17
22-11-2016
15:10:14
22-11-2016
16:08:41
22-11-2016
17:12:36
22-11-2016
17:16:28
22-11-2016
17:42:24
23-11-2016
06:53:26
23-11-2016
08:28:21
23-11-2016
09:43:13
23-11-2016
09:08:49
23-11-2016
09:41:30
21-11-2016
14:53:04
22-11-2016
14:57:42
23-11-2016
09:00:27
23-11-2016
10:04:08
23-11-2016
11:52:51
23-11-2016
14:39:10
23-11-2016
13:00:58
23-11-2016
09:11:17
23-11-2016
12:42:27
23-11-2016
13:27:40
23-11-2016
13:49:48
23-11-2016
09:01:41
22-11-2016
17:42:24

TGL
ORDE
R
20

20
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
21
23
23
23
23
23
23
23
23
23
23
23
23
23

SERVICE
ID
INTERNET

STO
SGL

IN10427864

111652100531 INTERNET

KMS

IN10359563
IN10455782
IN10457228
IN10468200
IN10470860
IN10472501
IN10481209
IN10486254
IN10493777
IN10447965
IN10502170
IN10502281
IN10502979
IN10499317
IN10499796
IN10502470
IN10503566
IN10505621
IN10469487
IN10485579
IN10495036
IN10498891
IN10509234
IN10512829
IN10515855
IN10515996
IN10516886
IN10523079
IN10525566
IN10530525
IN10528082
IN10530410
IN10466615
IN10508455
IN10527485
IN10532108
IN10539649
IN10548427
IN10542896
IN10528245
IN10542082
IN10544247
IN10545515
IN10527574
IN10540828

111601103494 INTERNET
111627100260 INTERNET
111657100904 INTERNET
111655100909 INTERNET
111605144622 INTERNET
111665100334 INTERNET
111605110485 INTERNET
111607100032 INTERNET
111605141897 INTERNET
4700324-29522 MM_IPVPN
111641109363 INTERNET
077722832
VOICE
0778473228
VOICE
111601123841 INTERNET
111604101189 INTERNET
0778393388
VOICE
07787418437
VOICE
111605107231 INTERNET
111641107211 INTERNET
111641103680 INTERNET
111651103535 INTERNET
111601115956
IPTV
111601109486 INTERNET
111601137720 INTERNET
111601137592 INTERNET
111605163411 INTERNET
4705068MM_METRO
0028340641
_ETHERNET
111608100719 INTERNET
111605159666 INTERNET
111605105276 INTERNET
111681100735
IPTV
111641101295 INTERNET
111611100098 INTERNET
111641107278 INTERNET
111627100039 INTERNET
111635100917 INTERNET
111605154510 INTERNET
111601106527 INTERNET
0778412925
VOICE
111605120195 INTERNET
111653100916 INTERNET
111627100248 INTERNET
111658100319 INTERNET

BTC
KAI
KIJ
RAI
LBJ
TPI
LBJ
SGL
LBJ
TPI
TBK
TBK
BTC
BTC
BUM
SGL
LBJ
LBJ
TBK
TBK
TPI
BTC
BTC
BTC
BTC
LBJ
LBJ
SKN
LBJ
LBJ
LBJ
TBK
TUS
TBK
KAI
SKN
LBJ

MM_IPVPN
MM_IPVPN

LBJ
BTC

INCIDENT
IN10341360

SERVICE NO
111607121550

47022220028978851
47069630021712373

BTC
BUM
LBJ
KMS
KAI
TUB

23-11-2016
10:05:49
21-11-2016
10:43:28
21-11-2016
21-11-2016
10:59:36
11:00:54
21-11-2016
13:50:49
21-11-2016
13:51:30
21-11-2016
15:00:49
21-11-2016
14:03:32

23
23
23
23
23
23
23
23

IN10532229
IN10450701
IN10452079
IN10452174
IN10462659
IN10462702
IN10467068
IN10463429

3001069970029632230

07787485769
0778451875
111627100811
0778430003
07787418025
111601106746
111605103696

MM_IPVPN

BTC

VOICE
VOICE
INTERNET
VOICE
VOICE
INTERNET
INTERNET

BTC
LBJ

BTC
LBJ
LBJ
BTC
LBJ

HD
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

TEKNISI/S
PV
PEBRI
KISWANTO
DICKY
TAUFIQ
INDRA
GUNAWAN
GUNAWAN
TPI
FITRAH
FALFO
PEBRI
ANDRE
KISWANTO
TAHIR
TAHIR
IRWAN
BOB
GUNAWAN
PEBRI
ANDRE
GUNAWAN
TAHIR
TAHIR
HD
DICKY
TAUFIQ
BOB
TAUFIQ
ANDRE
SHIFA &
DICKY
EVANDER
GUNAWAN
GUNAWAN
ANDRE
TAHIR
TAUFIQ
TAHIR
DICKY
EVANDER
GUNAWAN

MYI
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

HD

JONI
HD
HD
TAUFIQ
ANGGA
ANDRE

Y
Y
Y
Y
Y

PENDING
BESOK
AKTIF
AKTIF
PENDING
BESOK
AKTIF

Y
Y

CLOSE
CLOSE

AAN

SHIFA

STATUS
CLOSE
CLOSE
CLOSE
PENDING
BESOK
CLOSE
CLOSE
CLOSE
CLOSE
AKTIF
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
AKTIF
CLOSE
AKTIF
CLOSE
CLOSE
CLOSE
PENDING
BESOK
CLOSE
PENDING
BESOK
AKTIF
CLOSE
CLOSE
CLOSE
PENDING
BESOK
AKTIF
AKTIF
PENDING
BESOK
AKTIF
CLOSE
CLOSE
CLOSE

CLOSE

omset
pelangga
nsekunder
KET
RAB
34/5 ORDER KE NTE LAMA
TGL CLOSE komplain
reset
CLOSE
(1,2,3)
ACC
masalah
22
ama
PELANGG
tagihan
call
22
seting
AN
CLOSE
inet
smlm
pelangga
ulang
22
gnti
ont
DENGAN
udah
di
n
info
nya
pass
wifi
masalah
22
BU
NURUL
perbaiki
sudah
di
tagihan
22
changepo
perbaiki
inet yg
22
rt
dan
sudah
muncul
22
tidak
ada
sudah
settuld
22
masalah..
teruskan
modem
22
ke bu
terkait
reset
22
viska
ikg,tes
dslam
Sambung
22
call
d ktb
ulang
layanan
22
Upgred
normal,ro
22
paket k
gnti
dwd
set
udh
3mbps
22
150m
ganti
22
jg,konfrms
22
chg
port
iGanti
cust
22
akan d
modem
sambunga
22
benahi
sm
SUDAH
n dw
tekdung
22
MIGRASI
putus
mreka
22
DAN
sendri
SUDAH
22
OKE
22
Setul
configmodem
22
tess
ulangcall oke
22
22
22
settul wifi
22
22
22
ganti
22
spliterke
migrasi
22
gpon
22
22
22
22
22
settiing
22
ulang
ganti
dw
22
10ganti
meter
22
CALL
CP
modem
22
LAYANAN
NORMAL
22
22
22
22
22
22
22

DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

DICKY
HD
HD
HD

HD
HD
HD
HD

CLOSE

Y
Y
Y
Y
Y
Y
Y

CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE

22
20
20
20
20
20
20
20

TESS
CALL
OKE
TESS
CALL
OKE
TESS
CALL
OKE
TESS
CALL
OKE
TESS
CALL
OKE
TESS
CALL
OKE
TESS
CALL OKE

[KISWANT
[PEBRI][11
KOMPLEK
O]
160712155
BINTANG
[1116521
0/IBUNUR
INDUST
[RENDY][1
KOMPLEK
00531/bp
UL/085668
PARK II
116011034
PELANGG DISPENDA
LINK
[11162710
303002][G
dani /
NTE BARU BATAM
ALAMAT
DATEK
SUMMARY
LOKER
BL.C
22AN
STATUS 94/BPRIZA
/KOMPLEK
SAMPING
0260/BPY
ANGGUAN
PERUM
08137430
RIKEP
2
PT.WIRA
WELL
23PIH
KEL
N/0821777
TANJUNG
UDI/08533
]
D'GREEN
3737]
[11165510
77169][GA
RAJA
INDUSTRY
TANJUNG
FTTH
MESS
PINANG DISPENDA
4959369][
GPBTC|
[INDIHOME
WIRARAJA
TPI #
11165210
0909/BAPA
HUTAMA
NGGUAN]
INDUSTRI
MSKAI|RA|
UNCANG
GANGGUA
ALUMINA
SAKTI
]1116071
FTTH
KELTPI
FVA/|
[11165710
INVESTIN
KOKA/081
KIJ_17|
MALL
0531
DES(INDIH
JLBATAM
DATUK
KARYA A
ROKO
PT
WIRA SS001N]DES[IN
KOMPLEK
21550//B
BUPATI
KEL
0904/PAKY
TELUK
FVA/02
RIKEP 1
DO
371379032
TV00P001
OME1116
Perangkat
KAYA
WAN
DIHOME]1
BUKIT
RAJA
KEL 137|RA14RIAU
ATAMWELL
RAMAYAN
[MONITORI
BAG.SEKE
KIJANG
UDI/08137
[11160514
BANK
TERING
][GANGGU
LBJ_17|
NUSANTA
01103494)
RIKEP 2
-780|RB|
Pelanggan
M
RAI|
116271002
INDUSTRY
ABDULLA
KABIL
7
[11160710
34163
NG][4700
2504497]
4622/bpbe
A
RTARIS
TANJUNG
SMK
PEMBANG
BATAM
AN]
HUTAMAK
TV00P008
RA
[11160511
- Sharing
60//WIRA
BENTENG
DCLG|-|-|
RIKEP 2
[11166510
0032/BPIS
324KOMPLEK
H
6 KEL TS005-68|
MODEMRU
BATAM
rnad/0812
RAMAYAN
DEPSTOR
DAERAH
PINANG
[INDIHOME
KARTINI
UNAN
RIAU
ARYA/LAM
FX
VIVI DS
-301|RL|
0485/bpwi
RAJAINVES
MSTPI|
RB67-8
Koneksi
0334/ENDA
MAIL/0853
DCLG929522/BP
SAK
70949495]
RIKEP 1
BINTANG
BATU
RIAU
A
E29421
1RANAI
KEL
]/1116551
[07784732
BAT
BALOI
DAERAH
di/081261
FEBRIANY
TS005TINDONUS
MRAJ|
NG/082385
LAN
33339612]
ASHANDA/
LBJ|LBJRANAI
inet11160
INDUST
[11160514
MERAH
29435
00909/BAN
28/IBU.HO
RIKEP 2
NAGOYA
DEPT.STO
KAMPUNG
29121
SMK
VIEW
KEL 132|RL74014873]in
ANTARA
SGL_17|
082526]G
[GANGGU
S003-6|
081277940
5144622T
FB|-|-|
RIAU
1897/ibuv
KPEMBAN
TEAM
PARK
II
7
BATAM
TMA/08137
CITY
RE/TOKO
BARU
ternet111
FTTH
KARTINI PANGKAL TV00P002
ANTIPASS
2
AN][DES]
173][PIND
SUPREME
MRAJ21-6
BC
[07783933
era/08127
ODP-LBJGUNANDA
0565473][
METAL
KEL
RIAU
WALK
KEL
LBJ_17|
EMAS
TANJUNG
605110485
[11164110 RIKEP 2
BATAM
AN PETAI
WORDWIFI
[INDIHOME
-214|RAB|
AHRUANG
JL
NUSAPER
88/bpharia
6089867]I
ERAH/TBC
GANGGUA
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71268698]
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]/1116051
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TBK_17|
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29421
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AN
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bantuan

KURNIA
DJAJA
SUI
TJHE
MAKMUR
ALIAS
ABADI
SUDARMA
U/RUMAH
RUSMAN
N
KING
HOTEL
KING
FEDERAL
HOTEL
INVESTIN
WINSTAR
DO
LOGISTIK

BL C
MSBTC|
RUKO
BL 4 BUMI MRBW|
TAMAN
INDAH
JLJalan
YOS41 LBJ_17|
TS004KDA
8 KEL TV00P030
KEL
SUDARSO
187|
JL YOS
HASANUD
BELIAN
LUBUK
-1090|RD|
KING
LBJ_17|
MRBW59SUDARSO
KOMPLEK
IN
1 KOTA
KEL MSKAI||-|-|
BATAM
BAJA
TS004-2|
HOTEL
TV00P009
7KING
MEGA
KABIL
BL
B KOM RD31-2
RIAU
BATAM
KEL
-527|RR|
HOTEL
GPLBJ|
MALL
BATAM
CITRA
RIAU1 TS003-14|
KAMPUNG
FCLA|
KEL 1 LBJ_17|
BTC|
RIAU
PERMAI
TV00P034
SERAYA
RR22-4
KAMPUNG
FCLA01
TELUK
FRU|-|-|
KEL
BATAM -335|RAP|
SERAYA
TERING
FRU26SUNGAI
2006LS5RIAU
BATAM
JODOH
164|
RIAU
BATAM
RAP77-4
34161
RIAU
29433

[NN/bu
NI/082174
dewi/0852
951955][G
64010216
ANGGUAN]
]DES(POT
ASTINET
S0778748
[11162710
30010699
[07784518
5769)KUR
0811/PAKR
775/diana./
NIADJAJA
USMAN/08
081372429
00296322
MAKMURA
318418561
929]voice
30
[07784300
[11160110
BADIU/RU
0]111627
077845187
KONEKSI
[07787418
03/BPAGU
6746/ibud
MAH/BLC
100811lap
[11160510
5Tidakda
025/BPAG
DOWN
S/0811771
ewi/07784
RUKOTAM
ullluseetv
3696/BAPA
patdipang
US/081177
[C_CONN]
2340]Voic
70273][GA
ANKDA8
masihblan
KJUMARI/0
gil
12340]Voi
e0778430
NGGUAN][
KELBELIAN
kbelumad
821745836
ce077874
003matot
DES][INDI
BATAMRIA
aprogress
69][GANG
18025mat
HOME]111
U29436//T
perbaikan
GUAN]
ot
601106746
LPMATOT
[INDIHOME
/FEDERALI
]/1116051
NVESTIND
03696/WIN
O
STARLOGI
STIK/BB

DATIN
HD
HD
HD

HD
HD
HD
HD

PERFOMANSI CCAN
Count - INCIDENT
LOKER
DATIN

TEKNISI/SPV
GUNAWAN
(empty)

FTTH
ANDRE
DICKY
FITRAH FALFO
HD
HD
PSB
PSB
RIKEP 1
BOB
GUNAWAN
IRWAN
JONI
TAUFIQ
RIKEP 2
ANGGA
HD
PEBRI
TAHIR
Total Result

STATUS
AKTIF CLOSE
6
6
5
1
2
2
3
3
1
1
4
3

1
3
1
2
22

PENDING
1
1
5
3
2
3
3

9
1
4
1
1
2
8
2
1
2
3
26

Total Result
7
1
6
10
4
4
2
6
6
1
1
1
14
1
7
1
1
1
4
11
3
1
4
3
1
49

otal Result

TGL
OPEN
21-112016
22-1111:48:18
2016
22-1107:22:19
2016
23-1117:12:36
2016
23-1109:11:17
2016
23-1112:42:27
2016
21-1109:00:27
2016
23-1110:12:09
2016
24-1118:43:59
2016
18-1109:27:27
2016
24-1108:20:58
2016
24-1111:18:04
2016
10-1112:45:24
2016
24-1115:19:25
2016
24-1111:20:10
2016
24-1111:36:41
2016
24-1111:47:01
2016
24-1112:23:21
2016
24-1114:19:50
2016
23-1114:34:04
2016
24-1108:13:24
2016
24-1108:49:22
2016
24-1112:24:43
2016
24-1113:56:33
2016
24-1115:12:32
2016
24-1115:13:23
2016
24-1115:16:20
2016
24-1116:11:48
2016
24-1119:44:45
2016
25-1119:51:02
2016
25-1107:43:58
2016
09:01:45

TGL
ORDER

21
21
21
23
23
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24

INCIDENT
IN1045578
2
IN1048120
9
IN1051585
5
IN1052824
5
IN1054208
2
IN1052748
5
IN1044796
5
IN1055764
4
IN1056807
3
IN1035956
3
IN1057574
0
IN1058051
9
IN1010742
0
IN1057587
4
IN1057696
9
IN1057760
0
IN1057949
1
IN1058578
7
IN1058668
9
IN1052482
1
IN1056557
1
IN1057953
8
IN1058450
5
IN1058883
3
IN1058887
3
IN1058901
7
IN1059165
3
IN1059722
4
IN1059731
5
IN1060086
9
IN1060409
6

SERVICE SERVICE
NO
ID
111627100
INTERNET
260
111605110
INTERNET
485
111601137
INTERNET
592
111605120
INTERNET
195
111653100
INTERNET
916
111627100
INTERNET
039
4700324MM_IPVPN
29522
111641109
INTERNET
4700217415
MM_METRO
000160916
_ETHERN
111601103
2
INTERNET
494
111651101
INTERNET
666
111651107
INTERNET
090
077839533
VOICE
0
111605151
INTERNET
777
111609110
INTERNET
198
077181380
VOICE
111607122
INTERNET
860
111605105
INTERNET
129
111605103
INTERNET
683
4726395MM_ASTIN
300100084
89679
ET
MM_ASTIN
4708918002083062
ET
DATIN
00297163
1
4700031MM_TRANS
59
07526
_ACCESS
111605153
INTERNET
924
111651109
INTERNET
756
111651100
INTERNET
942
111605101
INTERNET
592
111613100
INTERNET
131
111605163
INTERNET
739
111605143
INTERNET
482
111651107
INTERNET
627

STO
KAI
LBJ
BTC
LBJ
KMS
KAI
TPI

LBJ
TPI
BTC
TPI
TPI
SGL
LBJ
SKN
TUB
SGL
LBJ
LBJ
SKN
SKN
BTC
TPI
LBJ
TPI
TPI
LBJ
SGL
LBJ
LBJ
TPI

HD
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

TEKNISI/S
PV
TAUFIQ
FITRAH
FALFO
TAUFIQ
DICKY
HD
FITRAH
FALFO
PSB
ANDRE
HD
HD
PEBRI
GUNAWAN
DICKY
ANGGA
PEBRI
GUNAWAN
GUNAWAN

ANDRE
KISWANTO
GUNAWAN
TPI
GUNAWAN
LOIDA
ANDRE
ANDRE
HD

MYI
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

STATUS
AKTIF
AKTIF
PENDING
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF

TGL
CLOSE

22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22

KET
CLOSE

JAM 16:00

WIRARAJA
ORDER KE
PELANGG
NTE LAMA NTE BARU INVESTIN
(1,2,3)
AN

DO
SMK
NUSANTA
KARTINI
DEDDY
RA
BATAM
PRINS
SUGIANTO
RAKYATN
TOMOS
HALIM
PUSKESM
INTERBUA
AS-KM.10
NA(BUAN
DEPARTEM
A
ENKEHAKI
SHIPYARD
MANDAN
HAMRI
)
OCBCNISP
D/HBANK
HUTAMA
NISP

KARYA
BINTAN
PLAZA
PRIMA
ZINKPOW
VISTA
ER PAN
BATAM
NUSANTA
INDO
RA
SUDARMA
SRI
SENTOSA
N
HENDRIYA
SD
BATAM
NI
ADVENT
OFFICE
BATU AJI
CIRCLEKA
EQUIPME
INDONESI
NT
BALAIMON
PT.VOLEXI
A
UTAMA
ITORKELA

NDONESIA
PTMEGAC
SIIBALAIM
ENTRALFI
ONITORKE
NANCEHE
LASII
ADOFFICE
DINAS
WISMA76
SUPER
PENDIDIK

STAR
AN
U/
SMA
PERANCA
NEGERI
UNION&5
NAAN
U/IG2S
BATAM
FAKHRUD
EVALUASI
ABADI
DIN
PT
CITRA
INDOMAR
ANWAR
TRITUNAS
CO
TOMI /
PRISMATA
INDO
MA
MARKET

0195/bpsu
[11162710
gianto/081
KOMPLEK
0260/BPY
1701883]
PT.WIRA
UDI/08533
111605120
SMK
RAJA
[11160511
4959369][
195BisaBr
KARTINI MSKAI|RA|
[11160113
[MONITORI
LINK
0485/bpwi
INDUSTRI
GANGGUA
ALAMAT
DATEK
SUMMARY
BL
A16
owsing-La
7592/BpEd
BALOI
[11165310
NG][4700
STATUS
di/081261
A PT
WIRA
SS001N]DES[IN
LBJ|LBJRUKO
mbatsuda
KOMPLEK
i/08127097
0916/pakt
324VIEW
KEL 137|RA14014873]in
MSBTC|
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RAJA
KEL
[4700217FB|-|-|
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5484]Inter
JODOH
omi/07714
29522/BP
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ADI
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[1116271
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116271002
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7
000160916
testdisisk
10
KEL 1 ODP-LBJnet111601
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AN
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2/PakAgun
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FB/38137592Tid
NGGUAN][
BELIAN
081277940
tbc[A_INT
KEL
LBJ||-|-|
DEWI/085
[11164110
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173][PIND
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264010216
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29435
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0
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TANJUNG
34163
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-176|
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KEL
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KAI||-|-|35551
KHIM/0896
BATAM
[MM_METR
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planggnsu
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OZY][1116
T][DBS]
PUSKESMA
DISPENDA
PNIPKEME
627100039
74227776]
BATAM
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dahupgred
6PEBRI-[
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/ SAMPING
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RIAU
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077839533
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29125
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[11165110
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[11165110
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OK[A_INT
111641109
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821777771
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7090/andik
[A_INTERN
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JLPLAZA
GATOT GPBTC|
1666/Alvin/
ERNET]
DISPENDA
415/BPK
ANGMERD
ekrekantd
ENDAR/081
JL
69][GANG
en/085365
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JLKEL
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TV00P003
081169971
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ABDURRO
KEL
FVA/|
EKA-AAB
kdptpaket
318239944
TPI_17|
GUAN]DES
218668]in
BRIGJEND
[11160515
NPURATA
MERAPI
TANJUNG
-274|RN|
7]111651
[11160911
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KOTA
KHIM[A_IN
TELUK PV00P019
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andungSID
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][GANGGU
(INDIHOM
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1777/buria
NJUNGPIN
KATAMSO
SGL_17|
101666la
KOM
PINANG
TS0010198/IBUJ
TERNET]
PELABUH
PIRING
4700217TERING
[A_INTERN
AN]DGS(
E1116011
651107090
-519|RAE|
na/081261
ANGCID1
KAWASAN
TV00P001
mbat[A_IN
[4708918UNI/08136
[DCS]
BALOI
TIMUR
199|
AN
TANJUNG
000160916
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ET][DBS]
BATAM
POTS0778
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03494)HU
SharingK
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002971635
IBL
KEL
-330|RAA|
4061092][
INDAH
02
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TANJUNG
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2VCID192
SEKUPAN
PINANG
395330)ZI
PERMAISU
RIAU
2860/bpsi
TAMAKARY
oneksiLAN
ternet111
D4700324
[07718138
[DBS]
RAE50-8
9/BUNIA:
GANGGUA
TANJUNG
TS004-80|
[11160510
KEL
TV00DCL
PINANG
3202733[
G
RIAU
NKPOWER
mbolon/08
A/LAMBAT
RI
KEL
TUB_17|
29421
/WiFi[A_IN
605151777
-29522
0/RANGGA/
0812BL
A
KOM
SKN||-|-|
N][DES]
3683/bpkb
UNCANG
RAA68-10
C_CONN]
KAV
LAMA TV00P004
SGL_17|
[11160510
KAMPUNG
C-81|
RIAU
BATAMIND
INTERNAS
29123
138645451
TERNET]
TANJUNG
TidakBisa
081170398
6748[INDIHOME
BATAM
SKN_17intang/085
BL
A
KOM
BATAM
[TOP20]
5129/ibum
- KEL
O/JLBRIGJE
PELITA
29122
6]INTERNE
IONA
KEL TV00P004
[DBS]
Koneksi[A_
99]MINTA
UBAN
-228|RB|
[47263950267/0812
]/1116091
977888330
SENTOSA
LBJ_17|
[DES]
ery/085100
CITRA
RIAU
NDKATAMS
BATU
AJI
-1331|RN|
BATAM
T1116071
INTERNET]
TANJUNG
[4700031PINDAHTL
89679/Karo
SELATAN
TS005-16|
-674810198/SUD
][GANGGU
[30010008
1
KEL
TV00P005
515905]in
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PERMAI
22860Inte
BATAM
TS002RIAU 2 MSLBJ|RX|
[DBS]
07526/Bpe
P[A_VOICE
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san/08127
0267][GA
ARMAN[A_
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AN][DES][
4ternet111
KAMPUNG
-274|RF|
NIBLKELT
KEL
rmitten/P
RIAU
188|
ric/081270
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][DES]
031114]PT
BATAM
NGGUAN]
INTERNET]
TS010UBAN
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002083062
605105129
ANJUNGUN
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TS002-17|
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60844][GA
34161
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.VOLEXIN
[DES]T200
[DES]
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//1116051
1/BPANDI/
100|
tbc[A_INT
CANGBATA
Putus[A_IN
BATAM
RF12-7
NGGUAN]T
JODOH
DONESIA4
VPNIPMCF
[11160515
03683//CI
081312803
ERNET]
MRIAU29
TERNET]
BL
C KOM RX130-10
RIAU
RANSACCE
BATAM
726395FBATAM3
3924/BUE
RCLEKAIN
399]3001
[DBS]
421//tdkbs
[DBS]
SSBIIJL.D.I
TANJUNG
29433
89679INT
JL
SULTAN
RIAU
MOBIL470
NI/077842
DONESIAU
00084icdanog
PANJAITAN
PANTUN
6
ERMITTEN[
89181727]inet
MANSYUR
TAMA[A_IN
002083062
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[11165110
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TANJUNGP
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BL
D
KEL
002971635
111605153
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SYAH
LT.II
1koneksid
9756/ARIF/
SALIM KEL
[11160510
3739/PAKA
[11165110
INANGCID
[DBS]
9MM_IPVP
924Tidak
UNION
SUNGAI
[DES]
[11161310
own[C_CO
KEL
085355784
1592/bphil
TANJUNG
KA/082299
0942/HERY
10743908
BL
AI
NPTMEGA
BisaBrowsi
INDUSTRI
0131/bpan
JODOH
NN][DBS]
639]INTER
DOMPAK
pa/081372
335599][G
PINANG
/08526426
SID47000
TAMAN
CENTRALF
ng-Tidak
HARBOUR
war/08117
AL
PARK
BATAM
NETLOSS[
346067]in
ANGGUAN]
TANJUNG
4824]INTE
BARAT
[11160514
31INANCEPT
BATU
AJI
BisaKonek
004058]1
BAY
No.
A_INTERNE
BL
BJL
KOM
11
KEL
RIAU
ternet111
DES[INDI
[11165110
PINANG
RNETLOSS
3482/bpto
TANJUNG
07526[C_
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si[A_INTER
INDAH
6
116131001
CITIWALK
T][DGS]
605101592
HOME]111
JODOH
BATU
34163
7627/bpkh
[A_INTERN
SULAIMAN
RIAU
mi/087894
CONN]
PINANG
CostaRica,
NET][DBS]
31TidakBi
KEL
11
KEL
wifitidakt
605163739
endi/0816
SQUARE
MERAH
ET][DBS]
053485]1
ABDULLA
34574
[TOP20]
RIAU
03,Batam
saBrowsin
SAGULUN
erbaca[A_I
/CITRABUA
SUNGAI
3652345]
26
BATAM
116051434
[DES]
H
8 KEL
KEL
Center[C_
29113
g-TidakBi
NTERNET]
GSUNGAI
BATAM
NAPRAKAS
111651107
JODOH
82TidakBi
RIAU
TANJUNG
CONN]
saKoneksi
[DBS]
A/BLHKO
RIAU
627Perang
BATAM
saBrowsin
JODOH
34163
[TOP200]
PINANG
[A_INTERN
MCITRASU
katPelang
34163
g-TidakBi
RIAU
BATAM
[DES]
BARAT
ET][DBS]
PERMALL
gan-Petug
saKoneksi
34163
RIAU
TANJUNG
RIAU/TBBL
asDiminta
[A_INTERN
34163
PINANG
OS[A_INTE
Datang[A_
ET][DBS]
RIAU
RNET]
INTERNET]
[DES]
[DBS]
34574

LOKER
RIKEP 1
FTTH
RIKEP 1
FTTH
HD
FTTH
DATIN
PSB
DATIN
FTTH
HD
HD
RIKEP 2
RIKEP 1
FTTH
RIKEP 2
RIKEP 2
RIKEP 1
RIKEP 1
DATIN
DATIN
DATIN
DATIN
FTTH
FTTH
RIKEP 2
RIKEP 1
RIKEP 2
FTTH
FTTH
HD

bantuan

TGL
OPEN
21-112016
22-1111:48:18
2016
23-1107:22:19
2016
23-1109:11:17
2016
23-1112:42:27
2016
21-1109:00:27
2016
23-1110:12:09
2016
18-1118:43:59
2016
24-1108:20:58
2016
24-1111:18:04
2016
10-1112:45:24
2016
24-1115:19:25
2016
24-1111:20:10
2016
24-1111:36:41
2016
24-1111:47:01
2016
24-1112:23:21
2016
24-1114:34:04
2016
24-1115:12:32
2016
24-1115:13:23
2016
24-1115:16:20
2016
25-1119:44:45
2016
25-1107:43:58
2016
25-1109:01:45
2016
25-1111:00:22
2016
25-1110:49:43
2016
24-1109:34:36
2016
24-1109:33:07
2016
25-1112:42:12
2016
25-1113:49:21
2016
25-1113:55:50
2016
25-1114:37:46
2016
23-1110:22:59
2016
25-1109:41:30
2016
25-1114:04:57
2016
25-1115:48:59
2016
21-1116:07:03
2016
24-1115:40:06
2016
25-1110:26:05
2016
25-1110:24:34
2016
25-1110:50:12
2016
25-1112:38:35
2016
25-1113:21:27
2016
25-1113:27:49
2016
25-1113:46:39
2016
14:35:48

TGL
ORDER

21
21
23
23
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24
24

INCIDENT
IN1045578
2
IN1048120
9
IN1052824
5
IN1054208
2
IN1052748
5
IN1044796
5
IN1055764
4
IN1035956
3
IN1057574
0
IN1058051
9
IN1010742
0
IN1057587
4
IN1057696
9
IN1057760
0
IN1057949
1
IN1058668
9
IN1058883
3
IN1058887
3
IN1058901
7
IN1059722
4
IN1060086
9
IN1060409
6
IN1061198
3
IN1061126
4
IN1060621
7
IN1056850
9
IN1058039
7
IN1062239
8
IN1062286
4
IN1062637
2
IN1060949
1
IN1053041
0
IN1062358
8
IN1063083
8
IN1063171
7
IN1046948
7
IN1057216
2
IN1060961
6
IN1061129
4
IN1061776
3
IN1062036
8
IN1062081
8
IN1062220
6
IN1062621
4

SERVICE
NO
111627100
260
111605110
485
111605120
195
111653100
916
111627100
039
470032429522
111641109
415
111601103
494
111651101
666
111651107
090
077839533
0
111605151
777
111609110
198
077181380
111607122
860
111605103
683
111605153
924
111651109
756
111651100
942
111613100
131
111605143
482
111651107
627
111627100
323
111651107
090
111651100
384
111607124
575
111651106
493
111601103
989
077877110
20
111652100
280
111654100
765
111641101
295
111641102
628
111605157
277
111651102
114
111641107
211
111607119
196
111658100
077
111605150
535
111605104
962
111605151
365
111605106
692
111601101
167
111604140
123

SERVICE
ID
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
MM_IPVPN
INTERNET
INTERNET
INTERNET
INTERNET
VOICE
INTERNET
INTERNET
VOICE
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET

INTERNET
INTERNET
INTERNET
VOICE
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET
INTERNET

STO
KAI
LBJ
LBJ
KMS
KAI
TPI

LBJ
BTC
TPI
TPI
SGL
LBJ
SKN
TUB
SGL
LBJ
LBJ
TPI
TPI
SGL
LBJ
TPI
KAI
TPI
TPI
SLU
TPI
BTC
LBJ
KMS
KMS
TBK
TBK
LBJ
TPI
TBK
SGL
TUB
LBJ
LBJ
LBJ
LBJ
BTC
BUM

HD
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

TEKNISI/S
PV
TAUFIQ
FITRAH
FALFO
DICKY
HD
FITRAH
FALFO
PSB
FITRAH
FALFO
HD
HD
PEBRI
GUNAWAN
DICKY
ANGGA
PEBRI
GUNAWAN
ANDRE
KISWANTO
GUNAWAN
TPI
PEBRI
ANDRE
HD
TAUFIQ
GUNAWAN
TPI
GUNAWAN
TPI
PSB
GUNAWAN
TPI

25-112016
25-1115:00:35
2016
25-1115:34:22
2016
25-1116:28:24
2016
25-1117:23:56
2016
25-1117:23:57
2016
18:04:15
25-11-2016

24
24
24
24
24
24
24

IN1062805
3
IN1063008
2
IN1063272
1
IN1063481
1
IN1063481
3
IN1063590
5

111651106
401
111601128
309
111615100
716
077873663
80
077873663
81
111605108
032

INTERNET
INTERNET
INTERNET
VOICE
VOICE
INTERNET

IN1063140111605112INTERNET LBJ

TPI
BTC
NGS
AVI
AVI
LBJ

DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

MYI
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

STATUS
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
PENDING
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF

TGL
CLOSE

22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22
22

KET
CLOSE

WIRARAJA
ORDER KE
PELANGG
NTE LAMA NTE BARU INVESTIN
(1,2,3)
AN

DO
SMK
NUSANTA
KARTINI
SUGIANTO
RA
RAKYAT
BATAM
HALIM
PUSKESM
INTERBUA
AS-KM.10
NA(BUAN
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A
ENKEHAKI
SHIPYARD
MANDAN
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)
HUTAMA
KARYA
BINTAN
PLAZA
PRIMA
ZINKPOW
VISTA
ER PAN
BATAM
NUSANTA
INDO
RA
SUDARMA
SRI
SENTOSA
N
HENDRIYA
SD
NI
ADVENT
CIRCLEKA
DINAS
BATU
AJI
INDONESI
SUPER
PENDIDIK
A UTAMA
STAR
AN
U/
SMA
PERANCA
NEGERI
FAKHRUD
NAAN &5
INDOMAR
U/IG2S
DIN
EVALUASI
CO
ANWAR
TOMI /
PRISMATA
TRI
INDO
MA
TUNGGAL
MARKET
BERKAH
PRIMA
UTAMA
VISTA
PELNI
HWA
PTTENG
ALPHA
HERU
PRECISIO
N
AVICOM
ENGINEER
MULTI
DINAS
ING
MEDIA
PERHUBU
DISCXIND
NGAN
O
JOHN
MULYA
MASTER
MULTI
POS
MANDIRIT
INDONESI
PEMDA
AMA
A
KAB.
LANTAMA
HAWAII
KARIMUN
L IV
WISATA
SEKILAK
U/TANGKI
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TIMBUN
LI HUI
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GAJAH
WINNER
AND
ABADI
PRAKARSA
NUSANTA
TRAVEL
TEGAR
RA
JAYA
SAKTI/PT.Y
PT EKSA
UCONEX
SUKSES
ELECTRIX

Y
Y
Y
Y
Y
Y
Y

AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF
AKTIF

22
22
22
22
22
22
22

UD
FATMAWA
HIJRAH
TI
KARYA
PERKREDI
NONGSA
MANDIRI
TAN
PERKREDI
FUTSAL
RAKYAT
TAN
INDOMAR
SEJAHTER
RAKYAT
CO
A BATAM
SEJAHTER
PRISMATA
A BATAM
JODOH
MA CEN

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29436
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LOKER
RIKEP 1
FTTH
FTTH
HD
FTTH
DATIN
PSB
FTTH
HD
HD
RIKEP 2
RIKEP 1
FTTH
RIKEP 2
RIKEP 2
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RIKEP 2
RIKEP 2
PSB
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bantuan

JL GATOT
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787366381
ASRI
TS002-89|
29436
KAMPUNG
A_VOICE]
605108032
TS003[DBS]
MATOT[
RIAU
BATAM
RF29-9
SERAYA
KOMPLEK
ANEKA
JASA INDAH B S[111605112317/BAPAK
DEDI/0812777511] [GANGGUAN][INDIHOME]/
[DBS]
tbc[A_INT
199|
A_VOICE]
RIAU
BATAM
ERNET]
[DBS]
RAZ50-9
RIAU
[DBS]
35163

GANGGUAN][INDIHOME]/111605112317/JODOH CENTRE/lambat [A_INTERNET][DES]

PERFOMANSI CCAN
Count - INCIDENT
LOKER
FTTH

TEKNISI/SPV
ANDRE
ANGGA
DICKY
FITRAH FALFO
KISWANTO
SHIFA

STATUS
AKTIF CLOSE
11
2
3
3
2
1

HD
MIGRASI
FITRAH FALFO
MIGRASI
SHIFA
PSB
RIKEP 1
BOB
GUNAWAN
IRWAN
TAUFIQ
RIKEP 2
ANGGA
GUNAWAN TPI
PEBRI
TAHIR
Total Result

9
1
1
5
1
1
14
14
1
1

HD

PSB

KENDALA MIGRASI

2
2
17
9
4
4
8
2
4
2
38

8
1
5
2

5
4
1

8
1
5
2
37

1
1

PENDING

Total Result
3
23
3
1
8
4
3
6
1
14
14
9
2
5
2
2
2
22
4
10
4
4
17
1
7
6
3
3
87

TGL
OPEN
23-112016
24-1109:11:17
2016
24-1111:36:41
2016
25-1108:12:39
2016
25-1111:15:09
2016
25-1111:56:50
2016
25-1113:41:02
2016
25-1111:23:29
2016
14:54:56

TGL
ORDER
23
24
24
25
25
25
25
25

INCIDENT
IN10528245
IN10576969
IN10563670
IN10612869
IN10615557
IN10621744
IN10613424
IN10627685

SERVICE SERVICE
NO
ID
111605120
INTERNET
195
111609110
INTERNET
198
077849302
VOICE
4
077836590
VOICE
9
077874386
VOICE
38
077843047
VOICE
6
077874386
VOICE
36
077874366
VOICE
96

STO
LBJ
SKN
LBJ
AVI
LBJ
LBJ
LBJ
LBJ

HD
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI
DESTRI

TEKNISI/S
PV
DICKY
DICKY
DICKY
DICKY
DICKY
DICKY
DICKY
DICKY

MYI
Y
Y
Y
Y
Y
Y
Y
Y

STATUS
AKTIF
AKTIF
AKTIF
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE

TGL
CLOSE
22
22

KET
CLOSE
CP GA
AKTIF

CALL RNA

ORDER KE
NTE LAMA NTE BARU
(1,2,3)

PELANGG
AN
SUGIANTO
HALIM
SUDARMAN
PERMATAB
ANK
SMKNEGRI
BATAMPRA
1
TAMAMAN
SKYWAYT
DIRI
OUR&TRA
BATAMPRA
VEL
TAMAMAN
BATAMPRA
DIRI
TAMAMAN
DIRI

KOMPLEK
KOMPLEK
JODOH
PELABUHA
SQUARE
1
ALAMAT
N
KEL
KOMPLEK
SEKUPANG
SUNGAI
BUMI
AYU
INTERNASI
BL
D RUKO
JODOH
LESTARI
ONA KEL1
KAMPUNG
TAMAN
BATAM
KEL
LUBUK
TANJUNG
TEMBESI
1
BL
B RUKO
KOTA
RIAU
BAJA
KOTA
PINGGIR
BL
D
RUKO
KEL
BATU
CHINA
BALOI
12
BATAM
BATAM
TAMAN
AJI
BATAM
TOWN
17
BL
D
RUKO
KEL
RIAU
KOTA
RIAU
KEL
TAMAN
PANGKALA
BALOI
12
KAMPUNG
NKOTA
PETAI
KEL
SERAYA
BALOI
12
BATAM
PANGKALA
BATAM
KEL
RIAU
NRIAU
PETAI
PANGKALA
NBATAM
PETAI
RIAU
BATAM
RIAU

DATEK
LBJ||-|-|
LBJ_17LBJ_17|
SKN||-|-|
AVI_17|
DV00FO01SKN_17TV00P00286|FRG|
LBJ_17|
903|RC|
TPFO01-86|
IV00FO012006LS09RG-86
LBJ_17|
12|RH|
189|RC129LBJ_17|
TV00P005TS001-156|
9
IV00FO015|RF|TS005LBJ_17|
RH16-6
28|RH|
86|RF49-6
TV00P029TS001-151|
382|RH|
RH16-1
TS001-252|
RH26-2

195BisaBr
owsing-La
[07783659
[11160911
mbatsuda
[07784930
09/ibuma
0198/IBUJ
hdispeed
24/SATERIA
sita/08566
UNI/08136
testdisisk
DENITARI
LINK
699576][
SUMMARY
4061092][
asudah10
STATUS GAN/08112
GANGGUA
[07787438
GANGGUA
mbpstpdi
937089][G
N]DGS(PO
638/BPMA
N][DES]
embassym
ANGGUAN]
TS077836
RKUS/077
[INDIHOME
sh1mbps
[DES][EM
[07787438
5909)/S
87438637]
]/1116091
[07784304
[07787436
planggnsu
AIL]POTS
636/BAPA
MKNEGRI
voice077
10198/SUD
76/IBUNO
696/BAPA
dahupgred
077849302
MARKUS/0
1/KAMPU
87438638
ARMAN[A_
VI/0811771
MARKUS/0
sebelumn
4PERMAT
812703220
NGTEMBE
JaringanTd
INTERNET]
0554]voic
812703220
yabantuc
ABANKBA
0]voice0
SI1KELB
kBisaDiuk
[DES]
e0778430
0]voice0
ekrekantd
TAMRIAU
778743863
ATUAJIBAT
ur-Tidakb
476MATOT
778743669
kdptpaket
[A_VOICE]
6Jaringan
AMRIAU2
isaFaximil
[A_VOICE]
6Jaringan
yssesuai.
[DES]
TdkBisaDi
9422
e[A_VOICE
[DBS]
TdkBisaDi
[A_INTERN
ukur-Gan
/tidakbis
][DBS]
ukur-Telep
ET][DBS]
gguanHun
aOG[A_V
onmati/Tid
ting[A_VOI
OICE][DGS]
akada[A_
CE][DBS]
VOICE]
[DBS]

LOKER
FTTH
FTTH
FTTH
FTTH
FTTH
FTTH
FTTH
FTTH

bantuan