WIPRO CUSTOMER

INTERACTION CENTER
FIORI APPS
Experience Consumer Grade CRM Through SAP
Fiori for Water Utilities

Business Need

Need to improve overall call center performance by consolidating seamless information in multiple systems for the customer agent

Need to improve customer service and overall service level performance

Streamline the entire supply chain

Reduce cost of operational customer services and systems

CIC FIORI RDS App on SaFe Water Utility Solution

Wipros CIC App, a rapid-deployment solution based on SAP FIORI is a consumer friendly, flexible end-to-end solution to achieve better customer
service, address the industry challenges and achieve the operational efficiencies. The solution enables efficient customer service through a consumer
grade experience of interaction center functionality cutting across devices smartphones, tablets and desktops. The solution is powered by the Wipro
SaFe Water Utility industry solution platform with add-on business scenarios by Wipro to support the critical business processes for water industry. The
solution will be enhanced with multiple Apps providing user experience enhancements for functionalities such as meter-to-cash management and supply
operations in upcoming iterations. The scalable solution features and extensions like availability on HANA platform, FIORI based user experience, M2M
and CTI integration and mobile solution enablement on SAP Mobile Platform to empower customers to meet the industry demand and growing
customer needs.

Features

Benefits

Simple and intuitive UX design enhanced with roles and

Optimized customer facing processes

goals based UI patterns to enable customer agents and

Single 360 view of customer history / consumption usage

Seamlessly integrated customer data in simple Apps to

business users to accomplish business tasks quickly and

efficiently

Simple and consistent user experience across devices

Integrated to FIORI launchpad for single point entry to

customized SaFe Water FIORI Apps

Process App pattern for interaction center helps guide

user through the process flow

improve agent productivity

Increased customer satisfaction and call center efciency

Simplied nancials billing and invoicing activities

Increased revenue per customer and

employee

productivity

SAP UI5 based programming model to embrace web

based User Interface design

Why FIORI Based Rapid-deployment Solution?

Wipros SaFe Water CIC solution based on SAP FIORI, is a pre-configured solution which can be deployed in fixed time for fixed scope and fixed cost.
The solution comes with project accelerators like configuration documents, test cases, standard ODATA Service content, user training templates etc.

Winning Together
Wipro's WINNING TOGETHER approach is all about driving Joint Go-to-Market initiatives with Strategic Alliances and helping customers
Do Business Better. The Wipro Strategic Alliances community helps create winning partnerships which offer mutual business growth opportunities, joint
value driven by collaboration, executive commitment and thought leadership around future technologies.

About Wipro Ltd.

Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company that delivers solutions, to enable its clients do
business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through
Technology" - helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a
practitioner's approach to delivering innovation and an organization wide commitment to sustainability, Wipro has a workforce of 140,000 serving clients
across 60 countries.
For more information, please visit www.wipro.com | Email: info@wipro.com

DO BUSINESS BETTER
NYSE:WIT | OVER 140,000 EMPLOYEES | 60 COUNTRIES
WIPRO LIMITED 2014

CONSULTING | SYSTEM INTEGRATION | OUTSOURCING

IND/BRD/MAY 2014-JUL 2015