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MY CYCLES
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H E LP
P O W ER
MODEL SERIES:
WPGT9350
WARNING
GE Consumer Products
Technical Service Guide
Copyright 2003
All rights reserved. This service guide may not be reproduced in whole or in part
in any form without written permission from the General Electric Company.
Table of Contents
Backsplash ......................................................................................................................23
Basic Wash Cycle ............................................................................................................17
Bearing Housing Assembly ..............................................................................................37
Brake Resistor .................................................................................................................25
Clutch Shifter Assembly ...................................................................................................35
Component Locator Views
........................................................................................20
Consumer Help Screens..................................................................................................15
Control Features ................................................................................................................7
Control Quick Reference Chart........................................................................................42
Drain Pump ......................................................................................................................30
Factory Test Mode ...........................................................................................................40
Field Service Mode ..........................................................................................................38
Hall Sensor ......................................................................................................................34
Inverter.............................................................................................................................24
Inverter and Main Board Pin Connectors ........................................................................22
Main Control Board and Touch Screen LCD....................................................................23
Membrane Keypanel........................................................................................................24
Model Number ...................................................................................................................4
Motor Assembly ..............................................................................................................33
My Cycles ........................................................................................................................14
Nomenclature ...................................................................................................................4
Overview ............................................................................................................................6
Operation Overview .........................................................................................................17
Outer Tub and Suspension Assembly .............................................................................32
Parts
49
Protective Cover ..............................................................................................................25
Pressure Sensor (Water Level Switch) ............................................................................26
Quick Start .........................................................................................................................8
Sales Demo Mode ...........................................................................................................16
Schematic
...................................................................................................................48
Serial Number ....................................................................................................................4
Stain Inspector .................................................................................................................10
Switching the Washer and Dryer Backsplashes ..............................................................54
Summary Screen .............................................................................................................12
Temperature Conversion Table ........................................................................................58
Thermistor/ATC Control (Auto Temp) ..............................................................................32
Top Cover ........................................................................................................................28
Troubleshooting ...............................................................................................................43
Warranty ............................................................................................................................5
Water Valve Assembly .....................................................................................................27
Wash Basket ....................................................................................................................29
Washer Components .......................................................................................................23
Wash Cycle Chart Example .............................................................................................19
Wash Cycles ......................................................................................................................9
Water Valve Assembly .....................................................................................................27
CLICK ANY PAGE NUMBER TO
RETURN TO TABLE OF CONTENTS
Nomenclature
Model Number
W P G T 9 3 5 0 B 0 W W
Back Splash
Color
GE Washer
Feature Pack
Common Brand Features
Exceptions:
H = Energy Star
P = Prole
N = Special
Engr. Revision
Capacity/Conguration
L = Large S = Super Capacity Plus
X = Extra-Large K = Compact
G = Giant
Voltage
0 = US Voltage
Body Color
Model Year
Designator
Number of Cycles
00 = Innite Electronic
Control Platform
B = Buttons (Touch Pad)
T = Touch Screen
Number of Speed
Combinations
Serial Number
Nomenclature
2005 - H
2004 - G
2003 - F
2002 - D
2001 - A
2000 - Z
1999 - V
1998 - T
1997 - S
1996 - R
1995 - M
1994 - L
Warranty
We Will Replace:
One Year
From the date of the
original purchase
Any part of the washer which fails due to a defect in materials or workmanship. During this
full one-year warranty, GE will also provide, free of charge, all labor and related service costs to
replace the defective part.
Second Year
From the date of the
original purchase
Any part of the washer which fails due to a defect in materials or workmanship. During this
additional one-year limited warranty, you will be responsible for any labor or related service costs.
The suspension rod and spring assembly, and main electronic control board if any of these parts should
fail due to a defect in materials or workmanship. GE will also replace the washer lid or cover if they
should rust under operating conditions. During this additional three-year limited warranty, you will be
responsible for any labor or related service costs.
The direct drive motor and outer washer tub if any of these parts should fail due to a defect in materials
or workmanship. During this additional eight-year limited warranty, you will be responsible for any
labor or related service costs.
Lifetime of Product
From the date of the
original purchase
The washer basket if it should fail due to a defect in materials or workmanship. During this product
lifetime limited warranty, you will be responsible for any labor or related service costs.
This warranty is extended to the original purchaser and any succeeding owner for products purchased for home use within the
USA. In Alaska, the warranty excludes the cost of shipping or service calls to your home. Proof of the original purchase date is
needed to obtain service under the warranty.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty gives you specific
legal rights, and you may also have other rights which vary from state to state. To know what your legal rights are, consult
your local or state consumer affairs office or your states Attorney General.
Note: The LCD screen is part of the main electronic board and under the 5 year part warranty. The
inverter board is covered by a 2 year part warranty.
Overview
General
The GE Prole Harmony Washer is part of the GE
Prole Harmony Clothes Care system utilizing the
latest developments in washing technology.
H O ME
BACK
MY CYCLES
START
STOP
H ELP
P O W ER
Control Features
Throughout this manual, features and appearances may vary from your model.
HOME
BACK
YCLES
MY C
HELP
START
STOP
POWER
Features of
the washer
control
panel
Quick Start
Getting
Started
If the Touch
Screen is
dark, press
POWER or
the Touch
Screen to
access the
wash cycles
menu.
BY
COLOR
BY
GARMENT
BY
FABRIC
SPECIAL
CYCLES
STAIN
INSPECTOR
Home Screen
SUMMARY SCREEN
COTTONS
CYCLE
WASH ACTION
SOIL
TEMP
OPTIONS
TIME
0:54
NORMAL
START
STOP
Wash Cycles
If the Touch Screen is dark, press POWER or the Touch Screen to access the wash cycles menu.
The default cycle settings are based on standard load types. Always follow the fabric manufacturers
care label when laundering.
Washing by
Color
Washing by
Garment
Type
Washing by
Fabric Type
Washing
Using the
Special
Cycles
Mixed Colors
BY
COLOR
New Colors
Whites
Jackets/Coats
Play Clothes
Blouses
Jeans
Sweaters
Delicates
Khakis
Swimwear
Dress Shirts
Knits
Underwear
Easy Care
Lingerie
Silks (Washable)
Everyday
Wear/Casual
Mixed Garments
BY
GARMENT
Blends
Delicates
Polyester
Cottons
Knits
Silks (Washable)
BY
FABRIC
Handwash
Woolite HE
Throw Rugs
(Washable)
Towels
Sheets
Quick Wash
Sneakers
Spin Only
SPECIAL
CYCLES
Stain Inspector
Washing
Using the
Stain Inspector
STAIN
INSPECTOR
BEFORE
TREATING
FABRIC
OK
FOOD/DAIRY/COOKING
TOMATO-BASED
BUTTER
MARGARINE
SALAD
DRESSING
CHOCOLATE
MAYONNAISE
MORE
Detergent Tray
10
Stain Inspector
Stain Selections
Stain Selections
Beverages
Food/Dairy/Cooking
Outdoor
Specialty Stains
Alcoholic beverages
Animal fat
Adhesive tape
Coffee
Baby formula
Grass
Asphalt/tar
Fruit juice
Butter/margarine
Mud/dirt
Glue (synthetic)
Kool-Aid
Chocolate
Clay
Ink
Milk
Cooking oil
Rust/iron
Pine sap
Soda
Cream/cheese sauce
Tea
Egg
Water
Gravy
Wine
Grease
School/Office/Home
Adhesive tape
Crayon
Glue (synthetic)
Glue
(white/common)
Ink
Mildew
Paint (water-based)
Paint (oil-based)
Pencil mark
Mayonnaise
Milk
Mustard
Pudding
Salad dressing
Personal
Baby stains
Waxes
Feces
Candle wax
Perspiration
Chap Stick
Urine
Crayon
Vomit
Cosmetics
Chap Stick
Vegetable oil
Deodorant/
antiperspirant
Heavy Oils
Lipstick
Motor oil
Lotions
Ointment/salve
Makeup (oil-based)
Makeup (waterbased)
Wite-out
11
Silly Putty
Blood
Tomato-based
Rubber cement
Rubber cement
Summary Screen
About the
Summary
Screen
SUMMARY SCREEN
COTTONS
CYCLE
WASH ACTION
SOIL
TEMP
OPTIONS
TIME
0:54
NORMAL
Changing the
Soil Level
SOIL LEVEL
OK
MORE SOIL
HEAVY
LESS SOIL
Changing
the Wash
Temperature
Changing the
Wash Action
LIGHT
TEMPERATURE
OK
HIGHER
COLD
LOWER
WASH ACTION
Wash Action
Wash Speed
Spin Speed
Normal
Medium
Fast
Vigorous
Fast
Fast
Delicate
Slow
Slow
Extra Slow
Extra Slow
Hand Wash*
12
VIGOROUS
DELICATE
NORMAL
HAND
WASH
Summary Screen
About
the Wash
Options
OPTIONS
DELAY
START
PRE
SOAK
OK
1 HR
15 MIN
ADDITIVES
EXTRA
RINSE
SIGNAL
EXTENDED
SPIN
YES
NO
Adjusting
the Time
Settings
13
CYCLE TIME
DELAY TIME
EXTENDED SPIN
My Cycles
About the
My Cycles
Feature
YCLES
MY C
Creating
and Using a
My Cycle
MY CYCLES
USE
MODIFY
CREATE
RENAME
DELETE
SAVE CURRENT
SETTINGS
Modifying,
Renaming
or Deleting
a My
Cycle
Screen
14
2 Select RENAME from the Touch
menu.
My Cycles
menu.
4 Choose YES to delete the cycle or CANCEL
to return to the list of My Cycles.
About
the Help
Feature
Using the
Troubleshooter
Finding Help
Using the
Home Screen
15
MACHINE
PREFERENCES
HOME SCREEN
HELP
TROUBLE SHOOTER
TROUBLE SHOOTER
Setting the
Machine
Preferences
Button Beep
MACHINE PREFERENCES
END OF CYCLE
SIGNAL
BUTTON BEEP
WASHER/DRYER
COMMUNICATION
Washer/Dryer Communication
Washer/Dryer communication allows your
washer to send cycle information to your dryer
to create a dry cycle that matches your wash
load.
After the wash cycle is complete,
communication begins once either the washer
or dryer Touch Screen is activated.
End-of-Cycle Signal
The End-of-Cycle signal alerts you when the
cycle is complete.
To change the volume of the end-of-cycle
signal:
1 From the Home Screen, press the HELP
button.
2 Select MACHINE PREFERENCES from the
Touch Screen.
3 Select END OF CYCLE SIGNAL from the
Touch Screen.
4 Use the arrows to make the volume louder
or softer, or to turn the signal off.
5 Select OK from the Touch Screen.
The new volume is now saved as the default
setting.
16
Harmony Clothes
Care System
LEARN
MORE
TRY THE
CONTROLS
Operation Overview
Basic Wash Cycle
Note: See Component Locator Views for
identication and location of washer components.
After a load is placed in the basket, the user
selects the appropriate wash cycle on the LCD
touch screen and presses start.
Cycle time and wash patterns will vary depending
on user time adjustments, soil level adjustments,
fabric type, and wash-load weight.
Dry Load Sensing
Before an initial ll, the infusor rotates the dry
clothes load. This rotation is controlled by the
inverter which measures the amount of time it
takes for the motor to coast to a stop. The larger
the clothes load, the less momentum the motor
is capable of generating, so the faster it will stop.
The infusor will rotate back and forth up to four
times. This information is used to determine the
initial water ll level.
Water Fill
The washer automatically lls to the proper
level based on the load sensing measurements.
Depending on the cycle chosen and the quantity
of clothes, there are 27 possible water levels.
This information is stored in memory for the nal
rinse at the end of the wash cycle. Water levels
are matched to load size using approximately
one-third less water than typical top load
washers.
17
Centrifusion Wash
Spin
Fabric
Soil
Water
Current
Spray Rinse
The infusor and wash basket turn at a slow speed
while fresh, clean water is added to the wash
load. The spin cycle then drains this rinse water
and prepares the wash load for a nal rinse.
Final Rinse
The washer retrieves the information it gathered
for adaptive ll cycle and uses that information
to rell the washer for the nal rinse. Cold water
enters the basket through the fabric softener
dispenser to dilute the softener into the basket
and rinse the dispenser clean. The wash basket
lls to the optimal level and goes into a basket
wash cycle where the clothes and fabric softener
are mixed thoroughly. A nal spin nishes the
cycle.
Infusor Wash
Following the centrifusion wash cycle, the basket
and infusor unlock. The infusor rotates to evenly
distribute the wash load while continuing to clean.
The redistribution of fabrics helps ensure that the
lint and dirt do not become trapped.
18
Water Fill
Wash Process
Wash Cycle
Basket Wash
Centrifusion Wash
Infusor Wash
Spin Cycle
Spray Rinse
*Spin Information
Maximum spin speeds will vary depending on the cycle:
Final Rinse
Hand-wash
Delicate
Normal
Vigorous
350 rpm
500 rpm
1010 rpm
1010 rpm
19
Balance Ring
Tub Cover
Infusor
Suspension Rod
Motor
Wiring Harness
Drain Pump
20
Lid Switch
Top Cover
Additive Dispenser
Pressure Sensor
Magnet
Pressure Sensor
Brake Resistor
Inverter
Note: Backsplashes are reversible. Left control backspash shown. See Switching the Washer and Dryer
21
Pressure Sensor
Hall Sensor
Thermistor
Washer Motor
Clutch Motor
Power LED
Drain Pump
Ground
Brake Resistor
Inverter Board
Testing
Main Board
Touch Screen
Keypanel Membrane
LCD Display
Inverter
WARNING: THE CONNECTOR AT THE LCD BACKLIGHT IS OVER 800 VDC. USE APPROPRIATE
TYPE VOLTMETER OR DAMAGE COULD RESULT.
22
Washer Components
Main Control Board and Touch Screen
LCD
Backsplash
The backsplash must be removed to access the
control system components.
Disconnect Ribbon
Control Board
Control System
The washer control system consists of three main
components:
Membrane keypanel
Inverter
23
Membrane Keypanel
The membrane keypanel is attached to the
backsplash and is only available as a complete
assembly.
When ordering a replacement backsplash, the
part must be ordered as left or right, depending
upon installation.
The membrane keypanel is connected to the
control board by a ribbon cable.
Membrane Keypanel Test
Pad
Power
My Cycles
Back
Help
Home
Start/Stop
5
4
3
2
1
Press
Press
Pins
1 and 3
1 and 4
2 and 3
2 and 4
1 and 7
1 and 5
MEMBRANE
RIBBON
CON2
Inverter
The inverter board is enclosed in a protective box
mounted on the top cover under the backsplash.
Power LED
IC300
24
Protective Cover
The protective cover must be removed to access
the following components: water valve assembly,
pressure switch, brake resistor, RF choke, and
fuse. The protective cover is held in place by 3
Phillips head screws.
RF Choke
Protective Cover
Fuse
Brake Resistor
Pins
Voltages
1 and 2
5 VDC
1 and 3
12 VDC
1 and 4
20 VDC
Screw
25
Brake Resistor
Screw
Disconnect
Disconnect
LETTERS
AX
BX
CX
NX
OX
PX
NX
WX
WX
COLOR CODE
COLOR LETTERS
LT. BLUE
BLACK
BROWN
DK.BLUE
ORANGE
PINK
RX
SX
GX
VX
WX
YX
4 3 1 2
VX
OX
2 1 3
PRESSURE
S/W
RX
LID
S/W
COLOR
RED
GRAY
GREEN
PURPLE
WHITE
YELLOW
THE "X' INDICATES ONE SOLID COLORNO TRACER. WIRES WITH TRACER SHOW
BOTH COLORS, EXAMPLE - WR IS WHITE
WITH RED TRACER.
Pressure Sensor
WX
26
Disconnect
Clamp
Bleach
Softener
Cold Water
Additive
Clamp
Hot Water
Inlet hoses
WX
PX
Bleach Softener
CV
Additive
HV
10 4
9 3
8 2
7 5
6 1
NX
BX
YX
NX
AX
WX
LETTERS
AX
BX
CX
NX
OX
PX
COLOR CODE
COLOR LETTERS
LT. BLUE
BLACK
BROWN
DK.BLUE
ORANGE
PINK
RX
SX
GX
VX
WX
YX
COLOR
RED
GRAY
GREEN
PURPLE
WHITE
YELLOW
THE "X' INDICATES ONE SOLID COLORNO TRACER. WIRES WITH TRACER SHOW
BOTH COLORS, EXAMPLE - WR IS WHITE
WITH RED TRACER.
SX YX BX
N X C X OX
4 3 2 5 6 1
NX
I nv e r t e r
27
Top Cover
The top cover is held in place by 2 Phillips head
screws located on the top/back of the washer and
two front tabs.
To remove the top cover:
Disconnect
28
Wash Basket
Caution: If the basket is not free to rotate,
damage to the clutch coupler can occur. Ensure
that the washer is in the spin mode before
removing the wash basket. The wash basket
will rotate freely when it is in spin mode. Do not
attempt to remove the hub nut if the basket is not
free to rotate.
Infusor Cap
29
Drain Pump
The pump is capable of pumping to a standpipe height of 8 ft. The maximum length of the
drain hose is 10 ft. (An accessory drain hose
extension is not available at this time.)
LETTERS
AX
BX
CX
NX
OX
PX
NX
NX
COLOR CODE
COLOR LETTERS
LT. BLUE
BLACK
BROWN
DK.BLUE
ORANGE
PINK
SX
RX
SX
GX
VX
WX
YX
1 2
SX
NX
DRAIN
PUMP
Tab
Motor
Impeller Housing
AX
COLOR
RED
GRAY
GREEN
PURPLE
WHITE
YELLOW
THE "X' INDICATES ONE SOLID COLORNO TRACER. WIRES WITH TRACER SHOW
BOTH COLORS, EXAMPLE - WR IS WHITE
WITH RED TRACER.
30
Clamp
Clamp
Pump Removal
Disconnect
31
Thermistor
Suspension Rod
SX
NX
61
AUTO
TEMP
WX
SX
1 2
WX
VX
LETTERS
AX
BX
CX
NX
OX
PX
COLOR CODE
COLOR LETTERS
LT. BLUE
BLACK
BROWN
DK.BLUE
ORANGE
PINK
RX
SX
GX
VX
WX
YX
COLOR
RED
GRAY
GREEN
PURPLE
WHITE
YELLOW
THE "X' INDICATES ONE SOLID COLORNO TRACER. WIRES WITH TRACER SHOW
BOTH COLORS, EXAMPLE - WR IS WHITE
WITH RED TRACER.
32
ROTOR
Rotor
Disengage
COIL
POWER
STATOR
PERMANENT MAGNET
SHAFT
POWER
PERMANENT
MAGNET
ROTOR
LETTERS
Blue to red - 8
Red to yellow - 8
Blue to yellow - 8
HALL
SENSOR
AX
BX
CX
NX
OX
PX
NX
RX
YX
RX
NX
YX
COLOR CODE
COLOR LETTERS
LT. BLUE
BLACK
BROWN
DK.BLUE
ORANGE
PINK
RX
SX
GX
VX
WX
YX
NX
1 23
YX
CX
NX
RX
CX
YX
1 2 3 4
4 5 2 3
NX
RX
1 2 3 4 5
1
2
3
STATOR
ROTOR NUT
MOTOR
Motor Assembly
HALL SENSOR
YX
COLOR
RED
GRAY
GREEN
PURPLE
WHITE
YELLOW
THE "X' INDICATES ONE SOLID COLORNO TRACER. WIRES WITH TRACER SHOW
BOTH COLORS, EXAMPLE - WR IS WHITE
WITH RED TRACER.
Motor Removal
33
Hall Sensor
Bottom view
Rotor
Inverter Board
Rotor Nut
34
Stator
Water Fill
Basket Wash
Centrifusion Wash
Spin
Spray Rinse
Infusor Wash
Coupling Operation
Note: When reassembling, be sure to put the
motor and Hall sensor wires back in the wiring
guard away from the motor.
Clutch Motor
Operation
35
Clutch Operation
Rotor Teeth
Clutch Motor
Locked
WX
NX
WX
CX
NX
CX
LETTERS
AX
BX
CX
NX
OX
PX
COLOR CODE
COLOR LETTERS
LT. BLUE
BLACK
BROWN
DK.BLUE
ORANGE
PINK
RX
SX
GX
VX
WX
YX
COLOR
RED
GRAY
GREEN
PURPLE
WHITE
YELLOW
THE "X' INDICATES ONE SOLID COLORNO TRACER. WIRES WITH TRACER SHOW
BOTH COLORS, EXAMPLE - WR IS WHITE
WITH RED TRACER.
Clutch Motor
Unlocked
36
1 2 3
Clutch Coupler
CLUTCH
MOTOR
& CAM
Gr
ou
nd
Disconnect
37
Overview
The washer control has a eld service mode that
can be accessed by the service technician in
order to give critical information on the status of
various components of the washer. This mode will
aid the service technician in quickly identifying
failed or improper operation of components and
systems.
EXIT
EXIT
BY
COLOR
BY
FABRIC
BY
SPECIAL
CYCLES
GARMENT
STAIN
INSPECTOR
EXIT
MACHINE
PREFERENCES
HOME SCREEN
HELP
TROUBLE SHOOTER
38
MORE
ATTENTION
OK
CONGRATULATIONS ON THE
PURCHASE OF YOUR NEW GE
PROFILE WASHER!
A BRIEF SELF DIAGNOSTIC
WILL NOW BE RUN ON YOUR
WASHER. THIS MAY TAKE UP
TO 5 MINUTES
Service Mode
OK
Lid
Touch Screen
Beeper
Keypanel Buttons
Sensors
Water System
Drive System
Setup Mode
39
BY
BY GARMENT
COLOR
BY
FABRIC
SPECIAL
CYCLES
STAIN
INSPECTOR
MACHINE
PREFERENCES
IPM TEMP
032
ATM TEMP
040
WATER TEMP
020
HOME SCREEN
HELP
CONTRAST
90
TROUBLESHOOTER
SPIN CYCLE
CONTINOUS
SPIN
FILL/DRAIN/
SPIN
PROGRAM
CYCLE
SPIN/
BRAKE
LQC SPIN
TEST LOAD
LQC ALPHA
TEST LOAD
IPM TEMP
TEST BRAKE RESISTOR
032
TEST COLD VALVE
ATM TEMP
040
TEST HOT VALVE
WATER TEMP
TEST BLEACH VALVE
020
TEST SOFTNER VALVE
TEST SPECIAL ADDITIVE
WATER - LEVEL FREQUENCY CONTRAST
90
259
DRY LOAD SENSING DATA
40
41
Wash Cycle
Mode
No Power
Demo
Mode
Power Up
(unit plugged in)Cycle Started
Cycle Complete
Or Paused
Complete
Setup Mode
User
Interface
Mode
Help Button
(other than Home Screen)
Help
Mode
Help Button
(from Home Screen)
Back
Button
Setup
Mode
Exit Button
(no error codes set)
Help Options
Screen
Exit Button
Power Cycled
(error codes set)
Field Service
Mode
Test
Mode
Any Mode
Factory Test
Mode
Troubleshooting
Mode
Power
Button
Standby
Mode
42
User Activity
Timeout
(5 min normally
or 1Hr when
Cycle Paused)
Any Mode
(except Wash Cycle
Mode)
Troubleshooting
Problem
BY
BY GARMENT
COLOR
BY
FABRIC
SPECIAL
CYCLES
STAIN
INSPECTOR
43
44
45
46
47
Schematic
48
PARTS
49
50
51
52
53
Screw
Rear of Washer
#2 Screwdriver
Screws
Towel (2)
WARNING!
54
Screws
Rear of Drye r
Rear of Washer
Screws
Rear of Dryer
55
15. Place the gray wire from the serial port under
the strain relief of the new backsplash.
Strain Relief
Screws
Screws
Rear of Drye r
56
21. Place the gray wire from the serial port under
the strain relief of the new backsplash.
Strain Relief
Screw
Rear of Washer
57
58
Notes
59